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Global Customer Care BPO Market Size, Manufacturers, Supply Chain, Sales Channel and Clients, 2024-2030

Published Date: May 2024

Report Code: QYRE-Auto-21H2351

Global Customer Care BPO Market Size Status and Forecast 2021 2027

BUY CHAPTERS

Global Customer Care BPO Market Size, Manufacturers, Supply Chain, Sales Channel and Clients, 2024-2030

Code: QYRE-Auto-21H2351

Report

May 2024

Pages:166

QYResearch

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DESCRIPTION

TABLE OF CONTENT

TABLES & FIGURES

FEATURED COMPANIES

Teleperformance SA

Convergys

Arvato

Sykes Enterprises

Atento

TeleTech Holdings

Serco

Acticall (Sitel)

Alorica

Webhelp

Amdocs

Transcom

Comdata

West Corporation

Infosys BPM

StarTek Inc

Customer Care BPO Market Size

The global market for Customer Care BPO was estimated to be worth US$ 57110 million in 2023 and is forecast to a readjusted size of US$ 86290 million by 2030 with a CAGR of 6.0% during the forecast period 2024-2030.

Customer Care BPO Market

Customer Care BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of Customer Care business process to a third-party service provider.

The Customer Care BPO market covers Onshore Outsourcing, Offshore Outsourcing, etc. The typical players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), etc.

Global customer care BPO main players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, etc., totally accounting for about 20% of the market. Europe is the largest market, with a share over 30%. As for the types of products, it can be divided into onshore outsourcing and offshore outsourcing. The most common product is onshore outsourcing, with a share over 63%. In terms of applications, it is widely used in telecom and IT, BFSI, Healthcare and Life Sciences, Government and Public, Retail and Consumer Goods and Others. Telecom and IT is the largest application, holding a share over 40%.

Report Scope

This report aims to provide a comprehensive presentation of the global market for Customer Care BPO, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyse their position in the current marketplace, and make informed business decisions regarding Customer Care BPO.

The Customer Care BPO market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Care BPO market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Customer Care BPO companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, product type, application, and regions.

Market Segmentation

Scope of Customer Care BPO Market Report

Report Metric	Details
Report Name	Customer Care BPO Market
Forecasted market size in 2030	US$ 86290 million
CAGR	6.0%
Forecasted years	2024 - 2030
Segment by Type	Onshore Outsourcing Offshore Outsourcing
Segment by Application	Telecom and IT BFSI Outsouring Healthcare and Life Sciences Government and Public Retail and Consumer Goods Others
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), Alorica, Webhelp, Amdocs, Transcom, Comdata, West Corporation, Infosys BPM, StarTek Inc
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on.
Chapter 2: Revenue of Customer Care BPO in global and regional level.
Chapter 3: Detailed analysis of Customer Care BPO company competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Customer Care BPO revenue, gross margin, and recent development, etc.
Chapter 5: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 6: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 7: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
Chapter 8: Europe by Type, by Application and by country, revenue for each segment.
Chapter 9: Asia Pacific by Type, by Application and by region, revenue for each segment.
Chapter 10: Latin America by Type, by Application and by country, revenue for each segment.
Chapter 11: Middle East and Africa, by Type, by Application and by country, revenue for each segment.
Chapter 12: Analysis of industrial chain, sales channel, key raw materials, distributors, and customers.
Chapter 13: Introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 14: Research Findings and Conclusion

FAQ for this report

What is the Customer Care BPO Market size in 2030?

Ans: The Customer Care BPO Market size in 2030 will be US$ 86290 million.

What is the Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento share in Customer Care BPO Market?

Ans: Global customer care BPO main players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, etc., totally accounting for about 20% of the market.

What is the Customer Care BPO Market share by region?

Ans: Europe is the largest market, with a share over 30%.

What is the Customer Care BPO Market share by type?

Ans: The most common product is onshore outsourcing, with a share over 63%.

What is the Customer Care BPO Market share by application?

Ans: Telecom and IT is the largest application, holding a share over 40%.

Who are the main players in the Customer Care BPO Market report?

Ans: The main players in the Customer Care BPO Market are Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), Alorica, Webhelp, Amdocs, Transcom, Comdata, West Corporation, Infosys BPM, StarTek Inc

What are the Application segmentation covered in the Customer Care BPO Market report?

Ans: The Applications covered in the Customer Care BPO Market report are Telecom and IT, BFSI Outsouring, Healthcare and Life Sciences, Government and Public, Retail and Consumer Goods, Others

What are the Type segmentation covered in the Customer Care BPO Market report?

Ans: The Types covered in the Customer Care BPO Market report are Onshore Outsourcing, Offshore Outsourcing

1 Study Coverage

1.1 Customer Care BPO Product Introduction

1.2 Market by Type

1.2.1 Global Customer Care BPO Market Size Growth Rate by Type (2019 VS 2023 VS 2030)

1.2.2 Onshore Outsourcing

1.2.3 Offshore Outsourcing

1.3 Market by Application

1.3.1 Global Customer Care BPO Market Size Growth Rate by Application (2019 VS 2023 VS 2030)

1.3.2 Telecom and IT

1.3.3 BFSI Outsouring

1.3.4 Healthcare and Life Sciences

1.3.5 Government and Public

1.3.6 Retail and Consumer Goods

1.3.7 Others

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Executive Summary

2.1 Global Customer Care BPO Market Size Estimates and Forecasts

2.2 Customer Care BPO Market Size by Region: 2023 Versus 2030

2.2.1 Global Customer Care BPO Revenue by Region: 2019-2024

2.2.2 Global Customer Care BPO Revenue Forecast by Region (2025-2030)

2.2.3 Global Customer Care BPO Revenue Market Share by Region (2019-2030)

3 Global Customer Care BPO by Company

3.1 Global Customer Care BPO Revenue by Company (2019-2024)

3.2 Global Customer Care BPO Revenue Share by Company (2019-2024)

3.3 Competitive Landscape

3.3.1 Key Customer Care BPO Companies around the World: Ranking by Revenue

3.3.2 Global Customer Care BPO Market Concentration Ratio (CR5 and HHI) & (2019-2024)

3.3.3 Global Customer Care BPO Market Share by Company Type (Tier 1, Tier 2 and Tier 3)

3.4 Global Customer Care BPO Companies Headquarters & Product Type

3.4.1 Customer Care BPO Companies Headquarters

3.4.2 Global Customer Care BPO Companies Product & Service

3.4.3 Date of International Companies Enter into Customer Care BPO Market

3.5 Global Customer Care BPO Mergers & Acquisitions, Expansion Plans

4 Company Profiles

4.1 Teleperformance SA

4.1.1 Teleperformance SA Company Information

4.1.2 Teleperformance SA Description, Business Overview

4.1.3 Teleperformance SA Customer Care BPO Products Offered

4.1.4 Teleperformance SA Customer Care BPO Revenue and Gross Margin (2019-2024)

4.1.5 Teleperformance SA Customer Care BPO Revenue by Product in 2023

4.1.6 Teleperformance SA Customer Care BPO Revenue by Application in 2023

4.1.7 Teleperformance SA Customer Care BPO Revenue by Geographic Area in 2023

4.1.8 Teleperformance SA Recent Developments

4.2 Convergys

4.2.1 Convergys Company Information

4.2.2 Convergys Description, Business Overview

4.2.3 Convergys Customer Care BPO Products Offered

4.2.4 Convergys Customer Care BPO Revenue and Gross Margin (2019-2024)

4.2.5 Convergys Customer Care BPO Revenue by Product in 2023

4.2.6 Convergys Customer Care BPO Revenue by Application in 2023

4.2.7 Convergys Customer Care BPO Revenue by Geographic Area in 2023

4.2.8 Convergys Recent Developments

4.3 Arvato

4.3.1 Arvato Company Information

4.3.2 Arvato Description, Business Overview

4.3.3 Arvato Customer Care BPO Products Offered

4.3.4 Arvato Customer Care BPO Revenue and Gross Margin (2019-2024)

4.3.5 Arvato Customer Care BPO Revenue by Product in 2023

4.3.6 Arvato Customer Care BPO Revenue by Application in 2023

4.3.7 Arvato Customer Care BPO Revenue by Geographic Area in 2023

4.3.8 Arvato Recent Developments

4.4 Sykes Enterprises

4.4.1 Sykes Enterprises Company Information

4.4.2 Sykes Enterprises Description, Business Overview

4.4.3 Sykes Enterprises Customer Care BPO Products Offered

4.4.4 Sykes Enterprises Customer Care BPO Revenue and Gross Margin (2019-2024)

4.4.5 Sykes Enterprises Customer Care BPO Revenue by Product in 2023

4.4.6 Sykes Enterprises Customer Care BPO Revenue by Application in 2023

4.4.7 Sykes Enterprises Customer Care BPO Revenue by Geographic Area in 2023

4.4.8 Sykes Enterprises Recent Developments

4.5 Atento

4.5.1 Atento Company Information

4.5.2 Atento Description, Business Overview

4.5.3 Atento Customer Care BPO Products Offered

4.5.4 Atento Customer Care BPO Revenue and Gross Margin (2019-2024)

4.5.5 Atento Customer Care BPO Revenue by Product in 2023

4.5.6 Atento Customer Care BPO Revenue by Application in 2023

4.5.7 Atento Customer Care BPO Revenue by Geographic Area in 2023

4.5.8 Atento Recent Developments

4.6 TeleTech Holdings

4.6.1 TeleTech Holdings Company Information

4.6.2 TeleTech Holdings Description, Business Overview

4.6.3 TeleTech Holdings Customer Care BPO Products Offered

4.6.4 TeleTech Holdings Customer Care BPO Revenue and Gross Margin (2019-2024)

4.6.5 TeleTech Holdings Customer Care BPO Revenue by Product in 2023

4.6.6 TeleTech Holdings Customer Care BPO Revenue by Application in 2023

4.6.7 TeleTech Holdings Customer Care BPO Revenue by Geographic Area in 2023

4.6.8 TeleTech Holdings Recent Development

4.7 Serco

4.7.1 Serco Company Information

4.7.2 Serco Description, Business Overview

4.7.3 Serco Customer Care BPO Products Offered

4.7.4 Serco Customer Care BPO Revenue and Gross Margin (2019-2024)

4.7.5 Serco Customer Care BPO Revenue by Product in 2023

4.7.6 Serco Customer Care BPO Revenue by Application in 2023

4.7.7 Serco Customer Care BPO Revenue by Geographic Area in 2023

4.7.8 Serco Recent Development

4.8 Acticall (Sitel)

4.8.1 Acticall (Sitel) Company Information

4.8.2 Acticall (Sitel) Description, Business Overview

4.8.3 Acticall (Sitel) Customer Care BPO Products Offered

4.8.4 Acticall (Sitel) Customer Care BPO Revenue and Gross Margin (2019-2024)

4.8.5 Acticall (Sitel) Customer Care BPO Revenue by Product in 2023

4.8.6 Acticall (Sitel) Customer Care BPO Revenue by Application in 2023

4.8.7 Acticall (Sitel) Customer Care BPO Revenue by Geographic Area in 2023

4.8.8 Acticall (Sitel) Recent Development

4.9 Alorica

4.9.1 Alorica Company Information

4.9.2 Alorica Description, Business Overview

4.9.3 Alorica Customer Care BPO Products Offered

4.9.4 Alorica Customer Care BPO Revenue and Gross Margin (2019-2024)

4.9.5 Alorica Customer Care BPO Revenue by Product in 2023

4.9.6 Alorica Customer Care BPO Revenue by Application in 2023

4.9.7 Alorica Customer Care BPO Revenue by Geographic Area in 2023

4.9.8 Alorica Recent Development

4.10 Webhelp

4.10.1 Webhelp Company Information

4.10.2 Webhelp Description, Business Overview

4.10.3 Webhelp Customer Care BPO Products Offered

4.10.4 Webhelp Customer Care BPO Revenue and Gross Margin (2019-2024)

4.10.5 Webhelp Customer Care BPO Revenue by Product in 2023

4.10.6 Webhelp Customer Care BPO Revenue by Application in 2023

4.10.7 Webhelp Customer Care BPO Revenue by Geographic Area in 2023

4.10.8 Webhelp Recent Development

4.11 Amdocs

4.11.1 Amdocs Company Information

4.11.2 Amdocs Description, Business Overview

4.11.3 Amdocs Customer Care BPO Products Offered

4.11.4 Amdocs Customer Care BPO Revenue and Gross Margin (2019-2024)

4.11.5 Amdocs Customer Care BPO Revenue by Product in 2023

4.11.6 Amdocs Customer Care BPO Revenue by Application in 2023

4.11.7 Amdocs Customer Care BPO Revenue by Geographic Area in 2023

4.11.8 Amdocs Recent Development

4.12 Transcom

4.12.1 Transcom Company Information

4.12.2 Transcom Description, Business Overview

4.12.3 Transcom Customer Care BPO Products Offered

4.12.4 Transcom Customer Care BPO Revenue and Gross Margin (2019-2024)

4.12.5 Transcom Customer Care BPO Revenue by Product in 2023

4.12.6 Transcom Customer Care BPO Revenue by Application in 2023

4.12.7 Transcom Customer Care BPO Revenue by Geographic Area in 2023

4.12.8 Transcom Recent Development

4.13 Comdata

4.13.1 Comdata Company Information

4.13.2 Comdata Description, Business Overview

4.13.3 Comdata Customer Care BPO Products Offered

4.13.4 Comdata Customer Care BPO Revenue and Gross Margin (2019-2024)

4.13.5 Comdata Customer Care BPO Revenue by Product in 2023

4.13.6 Comdata Customer Care BPO Revenue by Application in 2023

4.13.7 Comdata Customer Care BPO Revenue by Geographic Area in 2023

4.13.8 Comdata Recent Development

4.14 West Corporation

4.14.1 West Corporation Company Information

4.14.2 West Corporation Description, Business Overview

4.14.3 West Corporation Customer Care BPO Products Offered

4.14.4 West Corporation Customer Care BPO Revenue and Gross Margin (2019-2024)

4.14.5 West Corporation Customer Care BPO Revenue by Product in 2023

4.14.6 West Corporation Customer Care BPO Revenue by Application in 2023

4.14.7 West Corporation Customer Care BPO Revenue by Geographic Area in 2023

4.14.8 West Corporation Recent Development

4.15 Infosys BPM

4.15.1 Infosys BPM Company Information

4.15.2 Infosys BPM Description, Business Overview

4.15.3 Infosys BPM Customer Care BPO Products Offered

4.15.4 Infosys BPM Customer Care BPO Revenue and Gross Margin (2019-2024)

4.15.5 Infosys BPM Customer Care BPO Revenue by Product in 2023

4.15.6 Infosys BPM Customer Care BPO Revenue by Application in 2023

4.15.7 Infosys BPM Customer Care BPO Revenue by Geographic Area in 2023

4.15.8 Infosys BPM Recent Development

4.16 StarTek Inc

4.16.1 StarTek Inc Company Information

4.16.2 StarTek Inc Description, Business Overview

4.16.3 StarTek Inc Customer Care BPO Products Offered

4.16.4 StarTek Inc Customer Care BPO Revenue and Gross Margin (2019-2024)

4.16.5 StarTek Inc Customer Care BPO Revenue by Product in 2023

4.16.6 StarTek Inc Customer Care BPO Revenue by Application in 2023

4.16.7 StarTek Inc Customer Care BPO Revenue by Geographic Area in 2023

4.16.8 StarTek Inc Recent Development

5 Breakdown Data by Type

5.1 Global Customer Care BPO Revenue by Type (2019-2024)

5.2 Global Customer Care BPO Revenue Forecast by Type (2025-2030)

5.3 Customer Care BPO Revenue Market Share by Type (2019-2030)

6 Breakdown Data by Application

6.1 Global Customer Care BPO Revenue by Application (2019-2024)

6.2 Global Customer Care BPO Revenue Forecast by Application (2025-2030)

6.3 Customer Care BPO Revenue Market Share by Application (2019-2030)

7 North America

7.1 North America Customer Care BPO Market Size YoY Growth 2019-2030

7.2 North America Customer Care BPO Market Facts & Figures by Country (2019-2030)

7.3 North America Customer Care BPO Revenue by Type (2019-2024)

7.4 North America Customer Care BPO Revenue by Application (2019-2024)

8 Asia-Pacific

8.1 Asia-Pacific Customer Care BPO Market Size YoY Growth 2019-2030

8.2 Asia-Pacific Customer Care BPO Market Facts & Figures by Region (2019-2030)

8.3 Asia-Pacific Customer Care BPO Revenue by Type (2019-2024)

8.4 Asia-Pacific Customer Care BPO Revenue by Application (2019-2024)

9 Europe

9.1 Europe Customer Care BPO Market Size YoY Growth 2019-2030

9.2 Europe Customer Care BPO Market Facts & Figures by Country (2019-2030)

9.3 Europe Customer Care BPO Revenue by Type (2019-2024)

9.4 Europe Customer Care BPO Revenue by Application (2019-2024)

10 Latin America

10.1 Latin America Customer Care BPO Market Size YoY Growth 2019-2030

10.2 Latin America Customer Care BPO Market Facts & Figures by Country (2019-2030)

10.3 Latin America Customer Care BPO Revenue by Type (2019-2024)

10.4 Latin America Customer Care BPO Revenue by Application (2019-2024)

11 Middle East and Africa

11.1 Middle East and Africa Customer Care BPO Market Size YoY Growth 2019-2030

11.2 Middle East and Africa Customer Care BPO Market Facts & Figures by Country (2019-2030)

11.3 Middle East and Africa Customer Care BPO Revenue by Type (2019-2024)

11.4 Middle East and Africa Customer Care BPO Revenue by Application (2019-2024)

12 Supply Chain and Sales Channel Analysis

12.1 Customer Care BPO Supply Chain Analysis

12.2 Customer Care BPO Key Raw Materials and Upstream Suppliers

12.3 Customer Care BPO Clients Analysis

12.4 Customer Care BPO Sales Channel and Sales Model Analysis

12.4.1 Customer Care BPO Distribution Channel Analysis: Indirect Sales VS Direct Sales

12.4.2 Customer Care BPO Distribution Channel Analysis: Online Sales VS Offline Sales

12.4.3 Customer Care BPO Distributors

13 Market Dynamics

13.1 Customer Care BPO Industry Trends

13.2 Customer Care BPO Market Drivers

13.3 Customer Care BPO Market Challenges

13.4 Customer Care BPO Market Restraints

14 Research Findings and Conclusion

15 Appendix

15.1 Research Methodology

15.1.1 Methodology/Research Approach

15.1.2 Data Source

15.2 Author Details

15.3 Disclaimer

FEATURED COMPANIES

Teleperformance SA

Convergys

Arvato

Sykes Enterprises

Atento

TeleTech Holdings

Serco

Acticall (Sitel)

Alorica

Webhelp

Amdocs

Transcom

Comdata

West Corporation

Infosys BPM

StarTek Inc

List of Tables

Table 1. Global Customer Care BPO Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030

Table 2. Major Companies of Onshore Outsourcing

Table 3. Major Companies of Offshore Outsourcing

Table 4. Global Customer Care BPO Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030

Table 5. Global Customer Care BPO Market Size by Region (US$ Million): 2023 VS 2030

Table 6. Global Customer Care BPO Revenue by Region (2019-2024) & (US$ Million)

Table 7. Global Customer Care BPO Revenue Forecast by Region (2025-2030) & (US$ Million)

Table 8. Customer Care BPO Revenue by Company (2019-2024) & (US$ Million)

Table 9. Customer Care BPO Revenue Share by Company (2019-2024)

Table 10. Ranking of Global Top Customer Care BPO Players by Revenue (US$ Million) in 2023

Table 11. Global Customer Care BPO Companies Market Concentration Ratio (CR5 and HHI) & (2019-2024)

Table 12. Global Customer Care BPO by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Customer Care BPO as of 2023)

Table 13. Global Customer Care BPO Companies Headquarters

Table 14. Global Customer Care BPO Companies Product & Service

Table 15. Date of International Companies Enter into Customer Care BPO Market

Table 16. Global Customer Care BPO Mergers & Acquisitions, Expansion Plans

Table 17. Teleperformance SA Company Information

Table 18. Teleperformance SA Description and Business Overview

Table 19. Teleperformance SA Customer Care BPO Product

Table 20. Teleperformance SA Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)

Table 21. Teleperformance SA Revenue Proportion of Customer Care BPO by Product in 2023

Table 22. Teleperformance SA Revenue Proportion of Customer Care BPO by Application in 2023

Table 23. Teleperformance SA Revenue Proportion of Customer Care BPO by Geographic Area in 2023

Table 24. Teleperformance SA Recent Development

Table 25. Convergys Company Information

Table 26. Convergys Description and Business Overview

Table 27. Convergys Customer Care BPO Product

Table 28. Convergys Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)

Table 29. Convergys Revenue Proportion of Customer Care BPO by Product in 2023

Table 30. Convergys Revenue Proportion of Customer Care BPO by Application in 2023

Table 31. Convergys Revenue Proportion of Customer Care BPO by Geographic Area in 2023

Table 32. Convergys Recent Development

Table 33. Arvato Company Information

Table 34. Arvato Description and Business Overview

Table 35. Arvato Customer Care BPO Product

Table 36. Arvato Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)

Table 37. Arvato Revenue Proportion of Customer Care BPO by Product in 2023

Table 38. Arvato Revenue Proportion of Customer Care BPO by Application in 2023

Table 39. Arvato Revenue Proportion of Customer Care BPO by Geographic Area in 2023

Table 40. Arvato Recent Development

Table 41. Sykes Enterprises Company Information

Table 42. Sykes Enterprises Description and Business Overview

Table 43. Sykes Enterprises Customer Care BPO Product

Table 44. Sykes Enterprises Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)

Table 45. Sykes Enterprises Revenue Proportion of Customer Care BPO by Product in 2023

Table 46. Sykes Enterprises Revenue Proportion of Customer Care BPO by Application in 2023

Table 47. Sykes Enterprises Revenue Proportion of Customer Care BPO by Geographic Area in 2023

Table 48. Sykes Enterprises Recent Development

Table 49. Atento Company Information

Table 50. Atento Description and Business Overview

Table 51. Atento Customer Care BPO Product

Table 52. Atento Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)

Table 53. Atento Revenue Proportion of Customer Care BPO by Product in 2023

Table 54. Atento Revenue Proportion of Customer Care BPO by Application in 2023

Table 55. Atento Revenue Proportion of Customer Care BPO by Geographic Area in 2023

Table 56. Atento Recent Development

Table 57. TeleTech Holdings Company Information

Table 58. TeleTech Holdings Description and Business Overview

Table 59. TeleTech Holdings Customer Care BPO Product

Table 60. TeleTech Holdings Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)

Table 61. TeleTech Holdings Revenue Proportion of Customer Care BPO by Product in 2023

Table 62. TeleTech Holdings Revenue Proportion of Customer Care BPO by Application in 2023

Table 63. TeleTech Holdings Revenue Proportion of Customer Care BPO by Geographic Area in 2023

Table 64. TeleTech Holdings Recent Development

Table 65. Serco Company Information

Table 66. Serco Description and Business Overview

Table 67. Serco Customer Care BPO Product

Table 68. Serco Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)

Table 69. Serco Revenue Proportion of Customer Care BPO by Product in 2023

Table 70. Serco Revenue Proportion of Customer Care BPO by Application in 2023

Table 71. Serco Revenue Proportion of Customer Care BPO by Geographic Area in 2023

Table 72. Serco Recent Development

Table 73. Acticall (Sitel) Company Information

Table 74. Acticall (Sitel) Description and Business Overview

Table 75. Acticall (Sitel) Customer Care BPO Product

Table 76. Acticall (Sitel) Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)

Table 77. Acticall (Sitel) Revenue Proportion of Customer Care BPO by Product in 2023

Table 78. Acticall (Sitel) Revenue Proportion of Customer Care BPO by Application in 2023

Table 79. Acticall (Sitel) Revenue Proportion of Customer Care BPO by Geographic Area in 2023

Table 80. Acticall (Sitel) Recent Development

Table 81. Alorica Company Information

Table 82. Alorica Description and Business Overview

Table 83. Alorica Customer Care BPO Product

Table 84. Alorica Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)

Table 85. Alorica Revenue Proportion of Customer Care BPO by Product in 2023

Table 86. Alorica Revenue Proportion of Customer Care BPO by Application in 2023

Table 87. Alorica Revenue Proportion of Customer Care BPO by Geographic Area in 2023

Table 88. Alorica Recent Development

Table 89. Webhelp Company Information

Table 90. Webhelp Description and Business Overview

Table 91. Webhelp Customer Care BPO Product

Table 92. Webhelp Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)

Table 93. Webhelp Revenue Proportion of Customer Care BPO by Product in 2023

Table 94. Webhelp Revenue Proportion of Customer Care BPO by Application in 2023

Table 95. Webhelp Revenue Proportion of Customer Care BPO by Geographic Area in 2023

Table 96. Webhelp Recent Development

Table 97. Amdocs Company Information

Table 98. Amdocs Description and Business Overview

Table 99. Amdocs Customer Care BPO Product

Table 100. Amdocs Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)

Table 101. Amdocs Revenue Proportion of Customer Care BPO by Product in 2023

Table 102. Amdocs Revenue Proportion of Customer Care BPO by Application in 2023

Table 103. Amdocs Revenue Proportion of Customer Care BPO by Geographic Area in 2023

Table 104. Amdocs Recent Development

Table 105. Transcom Company Information

Table 106. Transcom Description and Business Overview

Table 107. Transcom Customer Care BPO Product

Table 108. Transcom Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)

Table 109. Transcom Revenue Proportion of Customer Care BPO by Product in 2023

Table 110. Transcom Revenue Proportion of Customer Care BPO by Application in 2023

Table 111. Transcom Revenue Proportion of Customer Care BPO by Geographic Area in 2023

Table 112. Transcom Recent Development

Table 113. Comdata Company Information

Table 114. Comdata Description and Business Overview

Table 115. Comdata Customer Care BPO Product

Table 116. Comdata Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)

Table 117. Comdata Revenue Proportion of Customer Care BPO by Product in 2023

Table 118. Comdata Revenue Proportion of Customer Care BPO by Application in 2023

Table 119. Comdata Revenue Proportion of Customer Care BPO by Geographic Area in 2023

Table 120. Comdata Recent Development

Table 121. West Corporation Company Information

Table 122. West Corporation Description and Business Overview

Table 123. West Corporation Customer Care BPO Product

Table 124. West Corporation Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)

Table 125. West Corporation Revenue Proportion of Customer Care BPO by Product in 2023

Table 126. West Corporation Revenue Proportion of Customer Care BPO by Application in 2023

Table 127. West Corporation Revenue Proportion of Customer Care BPO by Geographic Area in 2023

Table 128. West Corporation Recent Development

Table 129. Infosys BPM Company Information

Table 130. Infosys BPM Description and Business Overview

Table 131. Infosys BPM Customer Care BPO Product

Table 132. Infosys BPM Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)

Table 133. Infosys BPM Revenue Proportion of Customer Care BPO by Product in 2023

Table 134. Infosys BPM Revenue Proportion of Customer Care BPO by Application in 2023

Table 135. Infosys BPM Revenue Proportion of Customer Care BPO by Geographic Area in 2023

Table 136. Infosys BPM Recent Development

Table 137. StarTek Inc Company Information

Table 138. StarTek Inc Description and Business Overview

Table 139. StarTek Inc Customer Care BPO Product

Table 140. StarTek Inc Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)

Table 141. StarTek Inc Revenue Proportion of Customer Care BPO by Product in 2023

Table 142. StarTek Inc Revenue Proportion of Customer Care BPO by Application in 2023

Table 143. StarTek Inc Revenue Proportion of Customer Care BPO by Geographic Area in 2023

Table 144. StarTek Inc Recent Development

Table 145. Global Customer Care BPO Revenue by Type (2019-2024) & (US$ Million)

Table 146. Global Customer Care BPO Revenue Forecast by Type (2025-2030) & (US$ Million)

Table 147. Global Customer Care BPO Revenue by Application (2019-2024) & (US$ Million)

Table 148. Global Customer Care BPO Revenue Forecast by Application (2025-2030) & (US$ Million)

Table 149. North America Customer Care BPO Revenue by Country (2019-2024) & (US$ Million)

Table 150. North America Customer Care BPO Revenue by Country (2025-2030) & (US$ Million)

Table 151. North America Customer Care BPO Revenue by Type (2019-2024) & (US$ Million)

Table 152. North America Customer Care BPO Revenue by Application (2019-2024) & (US$ Million)

Table 153. Asia-Pacific Customer Care BPO Revenue by Region (2019-2030) & (US$ Million)

Table 154. Asia-Pacific Customer Care BPO Revenue by Region (2025-2030) & (US$ Million)

Table 155. Asia-Pacific Customer Care BPO Revenue by Type (2019-2024) & (US$ Million)

Table 156. Asia-Pacific Customer Care BPO Revenue by Application (2019-2024) & (US$ Million)

Table 157. Europe Customer Care BPO Revenue by Country (2019-2024) & (US$ Million)

Table 158. Europe Customer Care BPO Revenue by Country (2025-2030) & (US$ Million)

Table 159. Europe Customer Care BPO Revenue by Type (2019-2024) & (US$ Million)

Table 160. Europe Customer Care BPO Revenue by Application (2019-2024) & (US$ Million)

Table 161. Latin America Customer Care BPO Revenue by Country (2019-2024) & (US$ Million)

Table 162. Latin America Customer Care BPO Revenue by Country (2025-2030) & (US$ Million)

Table 163. Latin America Customer Care BPO Revenue by Type (2019-2024) & (US$ Million)

Table 164. Latin America Customer Care BPO Revenue by Application (2019-2024) & (US$ Million)

Table 165. Middle East and Africa Customer Care BPO Revenue by Country (2019-2024) & (US$ Million)

Table 166. Middle East and Africa Customer Care BPO Revenue by Country (2025-2030) & (US$ Million)

Table 167. Middle East and Africa Customer Care BPO Revenue by Type (2019-2024) & (US$ Million)

Table 168. Middle East and Africa Customer Care BPO Revenue by Application (2019-2024) & (US$ Million)

Table 169. Customer Care BPO Key Raw Materials, Industry Status and Trend

Table 170. Customer Care BPO Key Raw Materials and Upstream Suppliers

Table 171. Customer Care BPO Clients Status and Trend

Table 172. Customer Care BPO Typical Clients

Table 173. Customer Care BPO Distributors

Table 174. Customer Care BPO Market Trends

Table 175. Customer Care BPO Market Drivers

Table 176. Customer Care BPO Market Challenges

Table 177. Customer Care BPO Market Restraints

Table 178. Research Programs/Design for This Report

Table 179. Key Data Information from Secondary Sources

Table 180. Key Data Information from Primary Sources

List of Figures

Figure 1. Customer Care BPO Product Picture

Figure 2. Global Customer Care BPO Revenue Market Share by Type in 2023 & 2030

Figure 3. Onshore Outsourcing Product Picture

Figure 4. Offshore Outsourcing Product Picture

Figure 5. Global Customer Care BPO Revenue Market Share by Application in 2023 & 2030

Figure 6. Telecom and IT

Figure 7. BFSI Outsouring

Figure 8. Healthcare and Life Sciences

Figure 9. Government and Public

Figure 10. Retail and Consumer Goods

Figure 11. Others

Figure 12. Customer Care BPO Report Years Considered

Figure 13. Global Customer Care BPO Revenue, (US$ Million), 2019 VS 2023 VS 2030

Figure 14. Global Customer Care BPO Market Size 2019-2030 (US$ Million)

Figure 15. Global Customer Care BPO Market Size Market Share by Region: 2023 Versus 2030

Figure 16. Global Customer Care BPO Revenue Market Share by Region (2019-2030)

Figure 17. Customer Care BPO Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2019 VS 2023

Figure 18. Global Customer Care BPO Revenue Market Share Forecast by Type (2019-2030)

Figure 19. Global Customer Care BPO Revenue Market Share Forecast by Application (2019-2030)

Figure 20. North America Customer Care BPO Revenue 2019-2030 (US$ Million)

Figure 21. North America Customer Care BPO Revenue Market Share by Type (2019-2024)

Figure 22. North America Customer Care BPO Revenue Market Share by Application (2019-2024)

Figure 23. Asia-Pacific Customer Care BPO Revenue 2019-2030 (US$ Million)

Figure 24. Asia-Pacific Customer Care BPO Revenue Market Share by Region (2019-2030)

Figure 25. Asia-Pacific Customer Care BPO Revenue Market Share by Type (2019-2024)

Figure 26. Asia-Pacific Customer Care BPO Revenue Market Share by Application (2019-2024)

Figure 27. Europe Customer Care BPO Revenue Growth Rate 2019-2030 (US$ Million)

Figure 28. Europe Customer Care BPO Revenue Market Share by Country (2019-2030)

Figure 29. Europe Customer Care BPO Revenue Market Share by Type (2019-2024)

Figure 30. Europe Customer Care BPO Revenue Market Share by Application (2019-2024)

Figure 31. Latin America Customer Care BPO Revenue Growth Rate 2019-2030 (US$ Million)

Figure 32. Latin America Customer Care BPO Revenue Market Share by Country (2019-2024)

Figure 33. Latin America Customer Care BPO Revenue Market Share by Type (2019-2024)

Figure 34. Latin America Customer Care BPO Revenue Market Share by Application (2019-2024)

Figure 35. Middle East and Africa Customer Care BPO Revenue Growth Rate 2019-2030 (US$ Million)

Figure 36. Middle East and Africa Customer Care BPO Revenue Market Share by Country (2019-2030)

Figure 37. Middle East and Africa Customer Care BPO Revenue Market Share by Type (2019-2024)

Figure 38. Middle East and Africa Customer Care BPO Revenue Market Share by Application (2019-2024)

Figure 39. Customer Care BPO Supply Chain (Upstream and Downstream Market)

Figure 40. Global Production Market Share of Customer Care BPO Raw Materials by Region in 2023

Figure 41. Customer Care BPO Distribution Channels

Figure 42. Global Customer Care BPO Percentage 2019-2030: Indirect Sales VS Direct Sales

Figure 43. Global Customer Care BPO Percentage 2019-2030: Online Sales VS Offline Sales

Figure 44. Bottom-up and Top-down Approaches for This Report

Figure 45. Data Triangulation

Figure 46. Key Executives Interviewed

Figure 47. Global Customer Care BPO Percentage 2019-2030: Online Sales VS Offline Sales

Figure 48. Bottom-up and Top-down Approaches for This Report

Figure 49. Data Triangulation

Figure 50. Key Executives Interviewed

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