0
U.S. (TOLL FREE)
+1 (315) 215-3225
Automative

0
U.S. (TOLL FREE)
+1 (315) 215-3225
Global Contact Center Market Size, Manufacturers, Supply Chain, Sales Channel and Clients, 2022-2028
Published Date: May 2022
|
Report Code: QYRE-Auto-38L10714
Home | Market Reports | Business & Industrial| Business Services
Global Contact Center Sales Market Report 2022
BUY CHAPTERS

Global Contact Center Market Size, Manufacturers, Supply Chain, Sales Channel and Clients, 2022-2028

Code: QYRE-Auto-38L10714
Report
May 2022
Pages:107
QYResearch
Buy Now with 15% Discount
DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES

Contact Center Market 2028

Considering the economic change due to COVID-19 and Russia-Ukraine War Influence, the global Contact Center market is projected to reach US$ 43570 million by 2028 from an estimated US$ 35030 million in 2022, at a CAGR of 3.7% during 2023 and 2028. Due to the growing need to satisfy changing client demands in an economical manner and enhance customer experience, the contact center market is growing.

Contact Center market

The rise in the use of cloud-based contact centers is another important factor that will favorably influence the development of the global contact center market in the near future.

The growth of multichannel communication, an increase in consumer social media use, and technological advancements in artificial intelligence and analytics are all driving factors in the contact center market.

Trends Influencing the Growth of Contact Center Market

Enhancing staff and customer experiences (CX) while also driving efficiency and cost savings are key contact center industry trends (EX). Traditional labor models for contact centers won't be enough to achieve this. Place more emphasis on customer experience (CX) and technical developments like cloud computing, intelligent automation, and remote workforces.

A massive effort was needed to support vital requirements in every industry when the pandemic hit. Due to the prioritizing of labor resources for critical circumstances, self-service became essential to assist in lowering call levels. Improved knowledge bases, automated chatbots, intelligent IVRs, and online FAQs have all become essential call-deflection strategies. These distraction strategies allowed agents to concentrate on crucial activities that called for increased attention, care, and empathy. This factor gave the contact center market even more of a boost.

The demand for personalized and effective client interactions is one of the main drivers of the market's growth. The increasing acceptance of Omnichannel contact centers, which boost channel availability, is another factor driving the use of Cloud-Based Contact Center solutions. Business continuity is another of the primary forces behind cloud-based contact centers. On-premises contact centers can be severely impacted by hardware failures and natural disasters, which can cause downtime, busy signals, and protracted wait times for customers.

Businesses now have the opportunity to convert from work-from-office to work-from-home business models thanks to the COVID-19 outbreak. One of the most important things that any company would need to take care of after this pandemic is having a permanent model for contact centers that allows for work-from-home agents. A distributed work-from-home operational paradigm can be scaled using Contact Center as a Service (CCaaS) methods. By enabling direct call routing to regular mobile phones or smartphone apps, integrations enabled by cloud telephony can give a consistent support platform. This is then anticipated to fuel the contact center market.

Contact Center Market Share Analysis

The biggest contact center market share belonged to cloud-based services. The causes are related to the positive attributes offered by cloud-based contact centers, such as the availability of several client contact points and the accessibility of crucial information at all times from anywhere in the world.

During the projected period, the banking, financial services, and insurance (BFSI) market is expected to grow at a sizable CAGR. Contact center software benefits the BFSI sector in a number of ways, including customer data mining, customer queries through various channels, and client engagement on websites for banking and financial services.

The most profitable region is anticipated to be North America. This is a result of the early adoption of cutting-edge technology like cloud computing and big data. Additionally, as a result of initiatives to streamline incoming and outgoing operations in order to increase overall productivity, there is a boom in the demand for Contact Sensor technology throughout the region. These factors are projected to drive the market in North America.

Segment by Type

  • On-premise Type
  • Cloud-based Type

Segment by Application

  • Telecommunication
  • Banking, Financial Services and Insurance (BFSI)
  • Government and Public Sector
  • Healthcare and Life Sciences
  • Retail and Consumer Goods
  • Others

BY REGION

  • United States
  • Europe
  • China
  • Japan
  • Southeast Asia
  • India
  • Other Regions

BY COMPANY

  • Teleperformance
  • Alorica
  • Convergys
  • Atento S.A
  • Sykes Enterprises
  • Arvato
  • Serco Group
  • Acticall (Sitel)
  • Transcom
  • TeleTech
  • Concentrix (SYNNEX)
  • HKT Teleservices
  • Comdata Group

Scope of the Contact Center Market Report

Report Metric Details
Report Name Contact Center Market 
The market size in 2022 USD 35030 Million
The revenue forecast in 2028 USD 43570 Million
Growth Rate Compound Annual Growth Rate (CAGR) of 3.7% from 2022 to 2028
Market size available for years 2022-2028
Forecast units Value (USD)
Segments covered Type, Application and Region
Report coverage Revenue & volume forecast, company share, competitive landscape, growth factors, and trends
Geographic regions covered North America, Europe, Asia Pacific, Latin America, Middle East & Africa

Frequently Asked Questions About This Report

1. How Big is the Contact Center Market?

Ans. The global Contact Center market is projected to reach US$ 43570 million by 2028 from an estimated US$ 35030 million in 2022, at a CAGR of 3.7% during 2023 and 2028.

2. What is the Contact Center Market Growth?

Ans. The global Contact Center market is expected to grow at a compound annual growth rate of 3.7% from 2022 to 2028.

3. Who are the major key players of the Contact center Market?

Ans. The market for Contact Center is fragmented with players such as Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, Arvato, Serco Group, Acticall (Sitel), Transcom, TeleTech, Concentrix (SYNNEX), HKT Teleservices and Comdata Group, etc.

4. Which region has the major share for Contact center Market?

Ans. North America is expected to be the most lucrative region.

1 Study Coverage
1.1 Contact Center Product Introduction
1.2 Market by Type
1.2.1 Global Contact Center Market Size Growth Rate by Type (2017 VS 2021 VS 2028)
1.2.2 On-premise Type
1.2.3 Cloud-based Type
1.3 Market by Application
1.3.1 Global Contact Center Market Size Growth Rate by Application (2017 VS 2021 VS 2028)
1.3.2 Telecommunication
1.3.3 Banking, Financial Services and Insurance (BFSI)
1.3.4 Government and Public Sector
1.3.5 Healthcare and Life Sciences
1.3.6 Retail and Consumer Goods
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered
2 Executive Summary
2.1 Global Contact Center Market Size Estimates and Forecasts
2.2 Contact Center Market Size by Region: 2022 Versus 2028
2.2.1 Global Contact Center Revenue by Region: 2017-2022
2.2.2 Global Contact Center Revenue Forecast by Region (2023-2028)
2.2.3 Global Contact Center Revenue Market Share by Region (2017-2028)
3 Global Contact Center by Company
3.1 Global Contact Center Revenue by Company (2017-2022)
3.2 Global Contact Center Revenue Share by Company (2017-2022)
3.3 Competitive Landscape
3.3.1 Key Contact Center Companies around the World: Ranking by Revenue
3.3.2 Global Contact Center Market Concentration Ratio (CR5 and HHI) & (2017-2022)
3.3.3 Global Contact Center Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.4 Global Contact Center Companies Headquarters & Product Type
3.4.1 Contact Center Companies Headquarters
3.4.2 Global Contact Center Companies Product & Service
3.4.3 Date of International Companies Enter into Contact Center Market
3.5 Global Contact Center Mergers & Acquisitions, Expansion Plans
4 Company Profiles
4.1 Teleperformance
4.1.1 Teleperformance Corporation Information
4.1.2 Teleperformance Description, Business Overview
4.1.3 Teleperformance Contact Center Products Offered
4.1.4 Teleperformance Contact Center Revenue and Gross Margin (2017-2022)
4.1.5 Teleperformance Contact Center Revenue by Product in 2021
4.1.6 Teleperformance Contact Center Revenue by Application in 2021
4.1.7 Teleperformance Contact Center Revenue by Geographic Area in 2021
4.1.8 Teleperformance Recent Developments
4.2 Alorica
4.2.1 Alorica Corporation Information
4.2.2 Alorica Description, Business Overview
4.2.3 Alorica Contact Center Products Offered
4.2.4 Alorica Contact Center Revenue and Gross Margin (2017-2022)
4.2.5 Alorica Contact Center Revenue by Product in 2021
4.2.6 Alorica Contact Center Revenue by Application in 2021
4.2.7 Alorica Contact Center Revenue by Geographic Area in 2021
4.2.8 Alorica Recent Developments
4.3 Convergys
4.3.1 Convergys Corporation Information
4.3.2 Convergys Description, Business Overview
4.3.3 Convergys Contact Center Products Offered
4.3.4 Convergys Contact Center Revenue and Gross Margin (2017-2022)
4.3.5 Convergys Contact Center Revenue by Product in 2021
4.3.6 Convergys Contact Center Revenue by Application in 2021
4.3.7 Convergys Contact Center Revenue by Geographic Area in 2021
4.3.8 Convergys Recent Developments
4.4 Atento S.A
4.4.1 Atento S.A Corporation Information
4.4.2 Atento S.A Description, Business Overview
4.4.3 Atento S.A Contact Center Products Offered
4.4.4 Atento S.A Contact Center Revenue and Gross Margin (2017-2022)
4.4.5 Atento S.A Contact Center Revenue by Product in 2021
4.4.6 Atento S.A Contact Center Revenue by Application in 2021
4.4.7 Atento S.A Contact Center Revenue by Geographic Area in 2021
4.4.8 Atento S.A Recent Developments
4.5 Sykes Enterprises
4.5.1 Sykes Enterprises Corporation Information
4.5.2 Sykes Enterprises Description, Business Overview
4.5.3 Sykes Enterprises Contact Center Products Offered
4.5.4 Sykes Enterprises Contact Center Revenue and Gross Margin (2017-2022)
4.5.5 Sykes Enterprises Contact Center Revenue by Product in 2021
4.5.6 Sykes Enterprises Contact Center Revenue by Application in 2021
4.5.7 Sykes Enterprises Contact Center Revenue by Geographic Area in 2021
4.5.8 Sykes Enterprises Recent Developments
4.6 Arvato
4.6.1 Arvato Corporation Information
4.6.2 Arvato Description, Business Overview
4.6.3 Arvato Contact Center Products Offered
4.6.4 Arvato Contact Center Revenue and Gross Margin (2017-2022)
4.6.5 Arvato Contact Center Revenue by Product in 2021
4.6.6 Arvato Contact Center Revenue by Application in 2021
4.6.7 Arvato Contact Center Revenue by Geographic Area in 2021
4.6.8 Arvato Recent Development
4.7 Serco Group
4.7.1 Serco Group Corporation Information
4.7.2 Serco Group Description, Business Overview
4.7.3 Serco Group Contact Center Products Offered
4.7.4 Serco Group Contact Center Revenue and Gross Margin (2017-2022)
4.7.5 Serco Group Contact Center Revenue by Product in 2021
4.7.6 Serco Group Contact Center Revenue by Application in 2021
4.7.7 Serco Group Contact Center Revenue by Geographic Area in 2021
4.7.8 Serco Group Recent Development
4.8 Acticall (Sitel)
4.8.1 Acticall (Sitel) Corporation Information
4.8.2 Acticall (Sitel) Description, Business Overview
4.8.3 Acticall (Sitel) Contact Center Products Offered
4.8.4 Acticall (Sitel) Contact Center Revenue and Gross Margin (2017-2022)
4.8.5 Acticall (Sitel) Contact Center Revenue by Product in 2021
4.8.6 Acticall (Sitel) Contact Center Revenue by Application in 2021
4.8.7 Acticall (Sitel) Contact Center Revenue by Geographic Area in 2021
4.8.8 Acticall (Sitel) Recent Development
4.9 Transcom
4.9.1 Transcom Corporation Information
4.9.2 Transcom Description, Business Overview
4.9.3 Transcom Contact Center Products Offered
4.9.4 Transcom Contact Center Revenue and Gross Margin (2017-2022)
4.9.5 Transcom Contact Center Revenue by Product in 2021
4.9.6 Transcom Contact Center Revenue by Application in 2021
4.9.7 Transcom Contact Center Revenue by Geographic Area in 2021
4.9.8 Transcom Recent Development
4.10 TeleTech
4.10.1 TeleTech Corporation Information
4.10.2 TeleTech Description, Business Overview
4.10.3 TeleTech Contact Center Products Offered
4.10.4 TeleTech Contact Center Revenue and Gross Margin (2017-2022)
4.10.5 TeleTech Contact Center Revenue by Product in 2021
4.10.6 TeleTech Contact Center Revenue by Application in 2021
4.10.7 TeleTech Contact Center Revenue by Geographic Area in 2021
4.10.8 TeleTech Recent Development
4.11 Concentrix (SYNNEX)
4.11.1 Concentrix (SYNNEX) Corporation Information
4.11.2 Concentrix (SYNNEX) Description, Business Overview
4.11.3 Concentrix (SYNNEX) Contact Center Products Offered
4.11.4 Concentrix (SYNNEX) Contact Center Revenue and Gross Margin (2017-2022)
4.11.5 Concentrix (SYNNEX) Contact Center Revenue by Product in 2021
4.11.6 Concentrix (SYNNEX) Contact Center Revenue by Application in 2021
4.11.7 Concentrix (SYNNEX) Contact Center Revenue by Geographic Area in 2021
4.11.8 Concentrix (SYNNEX) Recent Development
4.12 HKT Teleservices
4.12.1 HKT Teleservices Corporation Information
4.12.2 HKT Teleservices Description, Business Overview
4.12.3 HKT Teleservices Contact Center Products Offered
4.12.4 HKT Teleservices Contact Center Revenue and Gross Margin (2017-2022)
4.12.5 HKT Teleservices Contact Center Revenue by Product in 2021
4.12.6 HKT Teleservices Contact Center Revenue by Application in 2021
4.12.7 HKT Teleservices Contact Center Revenue by Geographic Area in 2021
4.12.8 HKT Teleservices Recent Development
4.13 Comdata Group
4.13.1 Comdata Group Corporation Information
4.13.2 Comdata Group Description, Business Overview
4.13.3 Comdata Group Contact Center Products Offered
4.13.4 Comdata Group Contact Center Revenue and Gross Margin (2017-2022)
4.13.5 Comdata Group Contact Center Revenue by Product in 2021
4.13.6 Comdata Group Contact Center Revenue by Application in 2021
4.13.7 Comdata Group Contact Center Revenue by Geographic Area in 2021
4.13.8 Comdata Group Recent Development
5 Breakdown Data by Type
5.1 Global Contact Center Revenue by Type (2017-2022)
5.2 Global Contact Center Revenue Forecast by Type (2023-2028)
5.3 Contact Center Revenue Marke Share by Type (2017-2028)
6 Breakdown Data by Application
6.1 Global Contact Center Revenue by Application (2017-2022)
6.2 Global Contact Center Revenue Forecast by Application (2023-2028)
6.3 Contact Center Revenue Market Share by Application (2017-2028)
7 North America
7.1 North America Contact Center Market Size YoY Growth 2017-2028
7.2 North America Contact Center Market Facts & Figures by Country (2017-2028)
7.3 North America Contact Center Revenue by Type (2017-2022)
7.4 North America Contact Center Revenue by Application (2017-2022)
8 Asia-Pacific
8.1 Asia-Pacific Contact Center Market Size YoY Growth 2017-2028
8.2 Asia-Pacific Contact Center Market Facts & Figures by Region (2017-2028)
8.3 Asia-Pacific Contact Center Revenue by Type (2017-2022)
8.4 Asia-Pacific Contact Center Revenue by Application (2017-2022)
9 Europe
9.1 Europe Contact Center Market Size YoY Growth 2017-2028
9.2 Europe Contact Center Market Facts & Figures by Country (2017-2028)
9.3 Europe Contact Center Revenue by Type (2017-2022)
9.4 Europe Contact Center Revenue by Application (2017-2022)
10 Latin America
10.1 Latin America Contact Center Market Size YoY Growth 2017-2028
10.2 Latin America Contact Center Market Facts & Figures by Country (2017-2028)
10.3 Latin America Contact Center Revenue by Type (2017-2022)
10.4 Latin America Contact Center Revenue by Application (2017-2022)
11 Middle East and Africa
11.1 Middle East and Africa Contact Center Market Size YoY Growth 2017-2028
11.2 Middle East and Africa Contact Center Market Facts & Figures by Country (2017-2028)
11.3 Middle East and Africa Contact Center Revenue by Type (2017-2022)
11.4 Middle East and Africa Contact Center Revenue by Application (2017-2022)
12 Supply Chain and Sales Channel Analysis
12.1 Contact Center Supply Chain Analysis
12.2 Contact Center Key Raw Materials and Upstream Suppliers
12.3 Contact Center Clients Analysis
12.4 Contact Center Sales Channel and Sales Model Analysis
12.4.1 Contact Center Distribution Channel Analysis: Indirect Sales VS Direct Sales
12.4.2 Contact Center Distribution Channel Analysis: Online Sales VS Offline Sales
12.4.3 Contact Center Distributors
13 Market Dynamics
13.1 Contact Center Industry Trends
13.2 Contact Center Market Drivers
13.3 Contact Center Market Challenges
13.4 Contact Center Market Restraints
14 Research Findings and Conclusion
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Author Details
15.3 Disclaimer

List of Tables

Table 1. Global Contact Center Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028

Table 2. Major Companies of On-premise Type

Table 3. Major Companies of Cloud-based Type

Table 4. Global Contact Center Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028

Table 5. Global Contact Center Market Size by Region (US$ Million): 2022 VS 2028

Table 6. Global Contact Center Revenue by Region (2017-2022) & (US$ Million)

Table 7. Global Contact Center Revenue Forecast by Region (2023-2028) & (US$ Million)

Table 8. Contact Center Revenue by Company (2017-2022) & (US$ Million)

Table 9. Contact Center Revenue Share by Company (2017-2022)

Table 10. Ranking of Global Top Contact Center Players by Revenue (US$ Million) in 2021

Table 11. Global Contact Center Companies Market Concentration Ratio (CR5 and HHI) & (2017-2022)

Table 12. Global Contact Center by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Contact Center as of 2021)

Table 13. Global Contact Center Companies Headquarters

Table 14. Global Contact Center Companies Product & Service

Table 15. Date of International Companies Enter into Contact Center Market

Table 16. Global Contact Center Mergers & Acquisitions, Expansion Plans

Table 17. Teleperformance Corporation Information

Table 18. Teleperformance Description and Business Overview

Table 19. Teleperformance Contact Center Revenue (US$ Million) and Gross Margin (2017-2022)

Table 20. Teleperformance Contact Center Product

Table 21. Teleperformance Contact Center Revenue Proportion of Contact Center by Product in 2021

Table 22. Teleperformance Contact Center Revenue Proportion of Contact Center by Application in 2021

Table 23. Teleperformance Contact Center Revenue Proportion of Contact Center by Geographic Area in 2021

Table 24. Teleperformance Recent Development

Table 25. Alorica Corporation Information

Table 26. Alorica Description and Business Overview

Table 27. Alorica Contact Center Revenue (US$ Million) and Gross Margin (2017-2022)

Table 28. Alorica Contact Center Product

Table 29. Alorica Contact Center Revenue Proportion of Contact Center by Product in 2021

Table 30. Alorica Contact Center Revenue Proportion of Contact Center by Application in 2021

Table 31. Alorica Contact Center Revenue Proportion of Contact Center by Geographic Area in 2021

Table 32. Alorica Recent Development

Table 33. Convergys Corporation Information

Table 34. Convergys Description and Business Overview

Table 35. Convergys Contact Center Revenue (US$ Million) and Gross Margin (2017-2022)

Table 36. Convergys Contact Center Product

Table 37. Convergys Contact Center Revenue Proportion of Contact Center by Product in 2021

Table 38. Convergys Contact Center Revenue Proportion of Contact Center by Application in 2021

Table 39. Convergys Contact Center Revenue Proportion of Contact Center by Geographic Area in 2021

Table 40. Convergys Recent Development

Table 41. Atento S.A Corporation Information

Table 42. Atento S.A Description and Business Overview

Table 43. Atento S.A Contact Center Revenue (US$ Million) and Gross Margin (2017-2022)

Table 44. Atento S.A Contact Center Product

Table 45. Atento S.A Contact Center Revenue Proportion of Contact Center by Product in 2021

Table 46. Atento S.A Contact Center Revenue Proportion of Contact Center by Application in 2021

Table 47. Atento S.A Contact Center Revenue Proportion of Contact Center by Geographic Area in 2021

Table 48. Atento S.A Recent Development

Table 49. Sykes Enterprises Corporation Information

Table 50. Sykes Enterprises Description and Business Overview

Table 51. Sykes Enterprises Contact Center Revenue (US$ Million) and Gross Margin (2017-2022)

Table 52. Sykes Enterprises Contact Center Product

Table 53. Sykes Enterprises Contact Center Revenue Proportion of Contact Center by Product in 2021

Table 54. Sykes Enterprises Contact Center Revenue Proportion of Contact Center by Application in 2021

Table 55. Sykes Enterprises Contact Center Revenue Proportion of Contact Center by Geographic Area in 2021

Table 56. Sykes Enterprises Recent Development

Table 57. Arvato Corporation Information

Table 58. Arvato Description and Business Overview

Table 59. Arvato Contact Center Revenue (US$ Million) and Gross Margin (2017-2022)

Table 60. Arvato Contact Center Product

Table 61. Arvato Contact Center Revenue Proportion of Contact Center by Product in 2021

Table 62. Arvato Contact Center Revenue Proportion of Contact Center by Application in 2021

Table 63. Arvato Contact Center Revenue Proportion of Contact Center by Geographic Area in 2021

Table 64. Serco Group Corporation Information

Table 65. Serco Group Description and Business Overview

Table 66. Serco Group Contact Center Revenue (US$ Million) and Gross Margin (2017-2022)

Table 67. Serco Group Contact Center Product

Table 68. Serco Group Contact Center Revenue Proportion of Contact Center by Product in 2021

Table 69. Serco Group Contact Center Revenue Proportion of Contact Center by Application in 2021

Table 70. Serco Group Contact Center Revenue Proportion of Contact Center by Geographic Area in 2021

Table 71. Acticall (Sitel) Corporation Information

Table 72. Acticall (Sitel) Description and Business Overview

Table 73. Acticall (Sitel) Contact Center Revenue (US$ Million) and Gross Margin (2017-2022)

Table 74. Acticall (Sitel) Contact Center Product

Table 75. Acticall (Sitel) Contact Center Revenue Proportion of Contact Center by Product in 2021

Table 76. Acticall (Sitel) Contact Center Revenue Proportion of Contact Center by Application in 2021

Table 77. Acticall (Sitel) Contact Center Revenue Proportion of Contact Center by Geographic Area in 2021

Table 78. Transcom Corporation Information

Table 79. Transcom Description and Business Overview

Table 80. Transcom Contact Center Revenue (US$ Million) and Gross Margin (2017-2022)

Table 81. Transcom Contact Center Product

Table 82. Transcom Contact Center Revenue Proportion of Contact Center by Product in 2021

Table 83. Transcom Contact Center Revenue Proportion of Contact Center by Application in 2021

Table 84. Transcom Contact Center Revenue Proportion of Contact Center by Geographic Area in 2021

Table 85. TeleTech Corporation Information

Table 86. TeleTech Description and Business Overview

Table 87. TeleTech Contact Center Revenue (US$ Million) and Gross Margin (2017-2022)

Table 88. TeleTech Contact Center Product

Table 89. TeleTech Contact Center Revenue Proportion of Contact Center by Product in 2021

Table 90. TeleTech Contact Center Revenue Proportion of Contact Center by Application in 2021

Table 91. TeleTech Contact Center Revenue Proportion of Contact Center by Geographic Area in 2021

Table 92. Concentrix (SYNNEX) Corporation Information

Table 93. Concentrix (SYNNEX) Description and Business Overview

Table 94. Concentrix (SYNNEX) Contact Center Revenue (US$ Million) and Gross Margin (2017-2022)

Table 95. Concentrix (SYNNEX) Contact Center Product

Table 96. Concentrix (SYNNEX) Contact Center Revenue Proportion of Contact Center by Product in 2021

Table 97. Concentrix (SYNNEX) Contact Center Revenue Proportion of Contact Center by Application in 2021

Table 98. Concentrix (SYNNEX) Contact Center Revenue Proportion of Contact Center by Geographic Area in 2021

Table 99. HKT Teleservices Corporation Information

Table 100. HKT Teleservices Description and Business Overview

Table 101. HKT Teleservices Contact Center Revenue (US$ Million) and Gross Margin (2017-2022)

Table 102. HKT Teleservices Contact Center Product

Table 103. HKT Teleservices Contact Center Revenue Proportion of Contact Center by Product in 2021

Table 104. HKT Teleservices Contact Center Revenue Proportion of Contact Center by Application in 2021

Table 105. HKT Teleservices Contact Center Revenue Proportion of Contact Center by Geographic Area in 2021

Table 106. Comdata Group Corporation Information

Table 107. Comdata Group Description and Business Overview

Table 108. Comdata Group Contact Center Revenue (US$ Million) and Gross Margin (2017-2022)

Table 109. Comdata Group Contact Center Product

Table 110. Comdata Group Contact Center Revenue Proportion of Contact Center by Product in 2021

Table 111. Comdata Group Contact Center Revenue Proportion of Contact Center by Application in 2021

Table 112. Comdata Group Contact Center Revenue Proportion of Contact Center by Geographic Area in 2021

Table 113. Global Contact Center Revenue by Type (2017-2022) & (US$ Million)

Table 114. Global Contact Center Revenue by Application (2017-2022) & (US$ Million)

Table 115. Global Contact Center Revenue Forecast by Application (2023-2028) & (US$ Million)

Table 116. North America Contact Center Revenue by Country (2017-2022) & (US$ Million)

Table 117. North America Contact Center Revenue by Country (2023-2028) & (US$ Million)

Table 118. North America Contact Center Revenue by Type (2017-2022) & (US$ Million)

Table 119. North America Contact Center Revenue by Application (2017-2022) & (US$ Million)

Table 120. Asia-Pacific Contact Center Revenue by Region (2017-2028) & (US$ Million)

Table 121. Asia-Pacific Contact Center Revenue by Region (2023-2028) & (US$ Million)

Table 122. Asia-Pacific Contact Center Revenue by Type (2017-2022) & (US$ Million)

Table 123. Asia-Pacific Contact Center Revenue by Application (2017-2022) & (US$ Million)

Table 124. Europe Contact Center Revenue by Country (2017-2022) & (US$ Million)

Table 125. Europe Contact Center Revenue by Country (2023-2028) & (US$ Million)

Table 126. Europe Contact Center Revenue by Type (2017-2022) & (US$ Million)

Table 127. Europe Contact Center Revenue by Application (2017-2022) & (US$ Million)

Table 128. Latin America Contact Center Revenue by Country (2017-2022) & (US$ Million)

Table 129. Latin America Contact Center Revenue by Country (2023-2028) & (US$ Million)

Table 130. Latin America Contact Center Revenue by Type (2017-2022) & (US$ Million)

Table 131. Latin America Contact Center Revenue by Application (2017-2022) & (US$ Million)

Table 132. Middle East and Africa Contact Center Revenue by Country (2017-2022) & (US$ Million)

Table 133. Middle East and Africa Contact Center Revenue by Country (2023-2028) & (US$ Million)

Table 134. Middle East and Africa Contact Center Revenue by Type (2017-2022) & (US$ Million)

Table 135. Middle East and Africa Contact Center Revenue by Application (2017-2022) & (US$ Million)

Table 136. Contact Center Key Raw Materials, Industry Status and Trend

Table 137. Contact Center Key Raw Materials and Upstream Suppliers

Table 138. Contact Center Clients Status and Trend

Table 139. Contact Center Typical Clients

Table 140. Contact Center Distributors

Table 141. Contact Center Market Trends

Table 142. Contact Center Market Drivers

Table 143. Contact Center Market Challenges

Table 144. Contact Center Market Restraints

Table 145. Research Programs/Design for This Report

Table 146. Key Data Information from Secondary Sources

Table 147. Key Data Information from Primary Sources

List of Figures

Figure 1. Contact Center Product Picture

Figure 2. Global Contact Center Revenue Market Share by Type in 2021 & 2028

Figure 3. On-premise Type Product Picture

Figure 4. Cloud-based Type Product Picture

Figure 5. Global Contact Center Revenue Market Share by Application in 2021 & 2028

Figure 6. Telecommunication

Figure 7. Banking, Financial Services and Insurance (BFSI)

Figure 8. Government and Public Sector

Figure 9. Healthcare and Life Sciences

Figure 10. Retail and Consumer Goods

Figure 11. Others

Figure 12. Contact Center Report Years Considered

Figure 13. Global Contact Center Revenue, (US$ Million), 2017 VS 2021 VS 2028

Figure 14. Global Contact Center Market Size 2017-2028 (US$ Million)

Figure 15. Global Contact Center Market Size Market Share by Region: 2022 Versus 2028

Figure 16. Global Contact Center Revenue Market Share by Region (2017-2028)

Figure 17. Contact Center Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2017 VS 2021

Figure 18. Global Contact Center Revenue Market Share Forecast by Type (2017-2028)

Figure 19. Global Contact Center Revenue Market Share Forecast by Application (2017-2028)

Figure 20. North America Contact Center Revenue 2017-2028 (US$ Million)

Figure 21. North America Contact Center Revenue Market Share by Type (2017-2022)

Figure 22. North America Contact Center Revenue Market Share by Application (2017-2022)

Figure 23. Asia-Pacific Contact Center Revenue 2017-2028 (US$ Million)

Figure 24. Asia-Pacific Contact Center Revenue Market Share by Region (2017-2028)

Figure 25. Asia-Pacific Contact Center Revenue Market Share by Type (2017-2022)

Figure 26. Asia-Pacific Contact Center Revenue Market Share by Application (2017-2022)

Figure 27. Europe Contact Center Revenue Growth Rate 2017-2028 (US$ Million)

Figure 28. Europe Contact Center Revenue Market Share by Country (2017-2028)

Figure 29. Europe Contact Center Revenue Market Share by Type (2017-2022)

Figure 30. Europe Contact Center Revenue Market Share by Application (2017-2022)

Figure 31. Latin America Contact Center Revenue Growth Rate 2017-2028 (US$ Million)

Figure 32. Latin America Contact Center Revenue Market Share by Country (2017-2022)

Figure 33. Latin America Contact Center Revenue Market Share by Type (2017-2022)

Figure 34. Latin America Contact Center Revenue Market Share by Application (2017-2022)

Figure 35. Middle East and Africa Contact Center Revenue Growth Rate 2017-2028 (US$ Million)

Figure 36. Middle East and Africa Contact Center Revenue Market Share by Country (2017-2028)

Figure 37. Middle East and Africa Contact Center Revenue Market Share by Type (2017-2022)

Figure 38. Middle East and Africa Contact Center Revenue Market Share by Application (2017-2022)

Figure 39. Contact Center Supply Chain (Upstream and Downstream Market)

Figure 40. Global Production Market Share of Contact Center Raw Materials by Region in 2021

Figure 41. Contact Center Distribution Channels

Figure 42. Global Contact Center Percentage 2017-2028: Indirect Sales VS Direct Sales

Figure 43. Global Contact Center Percentage 2017-2028: Online Sales VS Offline Sales

Figure 44. Bottom-up and Top-down Approaches for This Report

Figure 45. Data Triangulation

Figure 46. Key Executives Interviewed

SELECT A FORMAT
Added to Cart
Electronic (PDF)

$5900

This license allows only one user to access the PDF.
Electronic (PDF)

$11800

This license allows users/teams in a same Enterprise to use this report, various departments within an enterpise can use this report
Add to Cart
Buy Now (15% Discount)

OUR CUSTOMER

Bioinformatics Barcelona

RELATED REPORTS

Global Developer Roller Market Research Report 2024

120 Pages
Type: Report
Code: QYRE-Auto-20Z8283
Tue Feb 20 00:00:00 UTC 2024

Add to Cart

Global Metal 3D Printers Market Research Report 2024

120 Pages
Type: Report
Code: QYRE-Auto-22K8226
Tue Feb 20 00:00:00 UTC 2024

Add to Cart

Global LED Display Market Research Report 2024

120 Pages
Type: Report
Code: QYRE-Auto-2J12475
Tue Feb 20 00:00:00 UTC 2024

Add to Cart

Global Color Laser Paper Market Research Report 2024

120 Pages
Type: Report
Code: QYRE-Auto-18S8452
Tue Feb 20 00:00:00 UTC 2024

Add to Cart