0
U.S. (TOLL FREE)
+1 (315) 215-3225
Automative

0
U.S. (TOLL FREE)
+1 (315) 215-3225
Global Contact Center Market Size, Status and Forecast 2019-2025
Published Date: May 2019
|
Report Code: QYRE-Auto-16W250
Home | Market Reports | Computers & Electronics | Software
Global Contact Center Market Size Status and Forecast 2019 2025

Global Contact Center Market Size, Status and Forecast 2019-2025

Code: QYRE-Auto-16W250
Report
May 2019
99 Pages
QYResearch
Region: Global,
Description
Table of Content
Tables & Figures
A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).
The market is driven by various end-user industries, such as Telecommunication, BFSI, Government and Public Sector, Healthcare and Life Sciences, Retail and Consumer Goods, etc. As the downstream consumption usually follows with developed and rapid economic growth areas, such as BRICS, the developed areas’ company prefers investing to underdevelopment regions these years.
Just as modern technology has transformed communication in our personal lives, current digital innovations are completely restructuring the traditional contact center business model— significantly changing the way consumers and businesses communicate. Technology has shifted and heightened consumer expectations in terms of convenience and variety of communication modes. While improved continuity and disaster recovery are large contributing factors for contact centers’ purpose in turning to the cloud, innovations in cloud technology are also enabling contact centers to create new engagement touchpoints for consumers. Not to mention, cloud-based contact centers offer an increased degree of scalability and integration capabilities, which are unmatched by traditional on-premise contact center models.
The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence. Despite the presence of competition problems, due to the global recovery trend is clear, investors are still optimistic about this area, the future will still have more new investment enter the field. Even so, the market is intensely competitive .The study group recommends the new entrants just having money but without technical advantage and upstream and downstream support do not to enter into this field.
In 2018, the global Contact Center market size was 27700 million US$ and it is expected to reach 40000 million US$ by the end of 2025, with a CAGR of 4.7% during 2019-2025.

This report focuses on the global Contact Center status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact Center development in United States, Europe and China.

The key players covered in this study
    Teleperformance
    Alorica
    Convergys
    Atento S.A
    Sykes Enterprises
    Arvato
    Serco Group
    Acticall (Sitel)
    Transcom
    TeleTech
    Concentrix (SYNNEX)
    HKT Teleservices
    Comdata Group

Market segment by Type, the product can be split into
    On-Premise Type
    Cloud-based Type

Market segment by Application, split into
    Telecommunication
    BFSI
    Government and Public Sector
    Healthcare and Life Sciences
    Retail and Consumer Goods
    Others

Market segment by Regions/Countries, this report covers
    United States
    Europe
    China
    Japan
    Southeast Asia
    India
    Central & South America

The study objectives of this report are:
    To analyze global Contact Center status, future forecast, growth opportunity, key market and key players.
    To present the Contact Center development in United States, Europe and China.
    To strategically profile the key players and comprehensively analyze their development plan and strategies.
    To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Contact Center are as follows:
    History Year: 2014-2018
    Base Year: 2018
    Estimated Year: 2019
    Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents

1 Report Overview
    1.1 Study Scope
    1.2 Key Market Segments
    1.3 Players Covered
    1.4 Market Analysis by Type
        1.4.1 Global Contact Center Market Size Growth Rate by Type (2014-2025)
        1.4.2 On-Premise Type
        1.4.3 Cloud-based Type
    1.5 Market by Application
        1.5.1 Global Contact Center Market Share by Application (2014-2025)
        1.5.2 Telecommunication
        1.5.3 BFSI
        1.5.4 Government and Public Sector
        1.5.5 Healthcare and Life Sciences
        1.5.6 Retail and Consumer Goods
        1.5.7 Others
    1.6 Study Objectives
    1.7 Years Considered

2 Global Growth Trends
    2.1 Contact Center Market Size
    2.2 Contact Center Growth Trends by Regions
        2.2.1 Contact Center Market Size by Regions (2014-2025)
        2.2.2 Contact Center Market Share by Regions (2014-2019)
    2.3 Industry Trends
        2.3.1 Market Top Trends
        2.3.2 Market Drivers
        2.3.3 Market Opportunities

3 Market Share by Key Players
    3.1 Contact Center Market Size by Manufacturers
        3.1.1 Global Contact Center Revenue by Manufacturers (2014-2019)
        3.1.2 Global Contact Center Revenue Market Share by Manufacturers (2014-2019)
        3.1.3 Global Contact Center Market Concentration Ratio (CR5 and HHI)
    3.2 Contact Center Key Players Head office and Area Served
    3.3 Key Players Contact Center Product/Solution/Service
    3.4 Date of Enter into Contact Center Market
    3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
    4.1 Global Contact Center Market Size by Type (2014-2019)
    4.2 Global Contact Center Market Size by Application (2014-2019)

5 United States
    5.1 United States Contact Center Market Size (2014-2019)
    5.2 Contact Center Key Players in United States
    5.3 United States Contact Center Market Size by Type
    5.4 United States Contact Center Market Size by Application

6 Europe
    6.1 Europe Contact Center Market Size (2014-2019)
    6.2 Contact Center Key Players in Europe
    6.3 Europe Contact Center Market Size by Type
    6.4 Europe Contact Center Market Size by Application

7 China
    7.1 China Contact Center Market Size (2014-2019)
    7.2 Contact Center Key Players in China
    7.3 China Contact Center Market Size by Type
    7.4 China Contact Center Market Size by Application

8 Japan
    8.1 Japan Contact Center Market Size (2014-2019)
    8.2 Contact Center Key Players in Japan
    8.3 Japan Contact Center Market Size by Type
    8.4 Japan Contact Center Market Size by Application

9 Southeast Asia
    9.1 Southeast Asia Contact Center Market Size (2014-2019)
    9.2 Contact Center Key Players in Southeast Asia
    9.3 Southeast Asia Contact Center Market Size by Type
    9.4 Southeast Asia Contact Center Market Size by Application

10 India
    10.1 India Contact Center Market Size (2014-2019)
    10.2 Contact Center Key Players in India
    10.3 India Contact Center Market Size by Type
    10.4 India Contact Center Market Size by Application

11 Central & South America
    11.1 Central & South America Contact Center Market Size (2014-2019)
    11.2 Contact Center Key Players in Central & South America
    11.3 Central & South America Contact Center Market Size by Type
    11.4 Central & South America Contact Center Market Size by Application

12 International Players Profiles
    12.1 Teleperformance
        12.1.1 Teleperformance Company Details
        12.1.2 Company Description and Business Overview
        12.1.3 Contact Center Introduction
        12.1.4 Teleperformance Revenue in Contact Center Business (2014-2019)
        12.1.5 Teleperformance Recent Development
    12.2 Alorica
        12.2.1 Alorica Company Details
        12.2.2 Company Description and Business Overview
        12.2.3 Contact Center Introduction
        12.2.4 Alorica Revenue in Contact Center Business (2014-2019)
        12.2.5 Alorica Recent Development
    12.3 Convergys
        12.3.1 Convergys Company Details
        12.3.2 Company Description and Business Overview
        12.3.3 Contact Center Introduction
        12.3.4 Convergys Revenue in Contact Center Business (2014-2019)
        12.3.5 Convergys Recent Development
    12.4 Atento S.A
        12.4.1 Atento S.A Company Details
        12.4.2 Company Description and Business Overview
        12.4.3 Contact Center Introduction
        12.4.4 Atento S.A Revenue in Contact Center Business (2014-2019)
        12.4.5 Atento S.A Recent Development
    12.5 Sykes Enterprises
        12.5.1 Sykes Enterprises Company Details
        12.5.2 Company Description and Business Overview
        12.5.3 Contact Center Introduction
        12.5.4 Sykes Enterprises Revenue in Contact Center Business (2014-2019)
        12.5.5 Sykes Enterprises Recent Development
    12.6 Arvato
        12.6.1 Arvato Company Details
        12.6.2 Company Description and Business Overview
        12.6.3 Contact Center Introduction
        12.6.4 Arvato Revenue in Contact Center Business (2014-2019)
        12.6.5 Arvato Recent Development
    12.7 Serco Group
        12.7.1 Serco Group Company Details
        12.7.2 Company Description and Business Overview
        12.7.3 Contact Center Introduction
        12.7.4 Serco Group Revenue in Contact Center Business (2014-2019)
        12.7.5 Serco Group Recent Development
    12.8 Acticall (Sitel)
        12.8.1 Acticall (Sitel) Company Details
        12.8.2 Company Description and Business Overview
        12.8.3 Contact Center Introduction
        12.8.4 Acticall (Sitel) Revenue in Contact Center Business (2014-2019)
        12.8.5 Acticall (Sitel) Recent Development
    12.9 Transcom
        12.9.1 Transcom Company Details
        12.9.2 Company Description and Business Overview
        12.9.3 Contact Center Introduction
        12.9.4 Transcom Revenue in Contact Center Business (2014-2019)
        12.9.5 Transcom Recent Development
    12.10 TeleTech
        12.10.1 TeleTech Company Details
        12.10.2 Company Description and Business Overview
        12.10.3 Contact Center Introduction
        12.10.4 TeleTech Revenue in Contact Center Business (2014-2019)
        12.10.5 TeleTech Recent Development
    12.11 Concentrix (SYNNEX)
    12.12 HKT Teleservices
    12.13 Comdata Group

13 Market Forecast 2019-2025
    13.1 Market Size Forecast by Regions
    13.2 United States
    13.3 Europe
    13.4 China
    13.5 Japan
    13.6 Southeast Asia
    13.7 India
    13.8 Central & South America
    13.9 Market Size Forecast by Product (2019-2025)
    13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
    15.1 Research Methodology
        15.1.1 Methodology/Research Approach
            15.1.1.1 Research Programs/Design
            15.1.1.2 Market Size Estimation
            12.1.1.3 Market Breakdown and Data Triangulation
        15.1.2 Data Source
            15.1.2.1 Secondary Sources
            15.1.2.2 Primary Sources
    15.2 Disclaimer
    15.3 Author Details
List of Tables and Figures

    Table Contact Center Key Market Segments
    Table Key Players Contact Center Covered
    Table Global Contact Center Market Size Growth Rate by Type 2014-2025 (Million US$)
    Figure Global Contact Center Market Size Market Share by Type 2014-2025
    Figure On-Premise Type Figures
    Table Key Players of On-Premise Type
    Figure Cloud-based Type Figures
    Table Key Players of Cloud-based Type
    Table Global Contact Center Market Size Growth by Application 2014-2025 (Million US$)
    Figure Telecommunication Case Studies
    Figure BFSI Case Studies
    Figure Government and Public Sector Case Studies
    Figure Healthcare and Life Sciences Case Studies
    Figure Retail and Consumer Goods Case Studies
    Figure Others Case Studies
    Figure Contact Center Report Years Considered
    Table Global Contact Center Market Size 2014-2025 (Million US$)
    Figure Global Contact Center Market Size and Growth Rate 2014-2025 (Million US$)
    Table Global Contact Center Market Size by Regions 2014-2025 (Million US$)
    Table Global Contact Center Market Size by Regions 2014-2019 (Million US$)
    Table Global Contact Center Market Share by Regions 2014-2019
    Figure Global Contact Center Market Share by Regions 2014-2019
    Figure Global Contact Center Market Share by Regions 2019
    Table Market Top Trends
    Table Global Contact Center Revenue by Manufacturers (2014-2019) (Million US$)
    Table Global Contact Center Market Share by Manufacturers (2014-2019)
    Figure Global Contact Center Market Share by Manufacturers in 2018
    Table Global Contact Center Manufacturers Market Concentration Ratio (CR5 and HHI)
    Table Key Players Head office and Area Served
    Table Key Players Contact Center Product/Solution/Service
    Table Date of Enter into Contact Center Market
    Table Mergers & Acquisitions, Expansion Plans
    Table Global Contact Center Market Size by Type (2014-2019) (Million US$)
    Table Global Contact Center Market Size Share by Type (2014-2019)
    Figure Global Contact Center Market Size Market Share by Type (2014-2019)
    Table Global Contact Center Market Size by Application (2014-2019) (Million US$)
    Table Global Contact Center Market Size Share by Application (2014-2019)
    Figure Global Contact Center Market Size Market Share by Application (2014-2019)
    Figure Global Contact Center Revenue Market Share by Application in 2018
    Figure United States Contact Center Market Size 2014-2019 (Million US$)
    Table United States Key Players Contact Center Revenue (2018-2019) (Million US$)
    Table United States Key Players Contact Center Market Share (2018-2019)
    Table United States Contact Center Market Size by Type (2014-2019) (Million US$)
    Table United States Contact Center Market Share by Type (2014-2019)
    Table United States Contact Center Market Size by Application (2014-2019) (Million US$)
    Table United States Contact Center Market Share by Application (2014-2019)
    Figure Europe Contact Center Market Size 2014-2019 (Million US$)
    Table Europe Key Players Contact Center Revenue (2018-2019) (Million US$)
    Table Europe Key Players Contact Center Market Share (2018-2019)
    Table Europe Contact Center Market Size by Type (2014-2019) (Million US$)
    Table Europe Contact Center Market Share by Type (2014-2019)
    Table Europe Contact Center Market Size by Application (2014-2019) (Million US$)
    Table Europe Contact Center Market Share by Application (2014-2019)
    Figure China Contact Center Market Size 2014-2019 (Million US$)
    Table China Key Players Contact Center Revenue (2018-2019) (Million US$)
    Table China Key Players Contact Center Market Share (2018-2019)
    Table China Contact Center Market Size by Type (2014-20189) (Million US$)
    Table China Contact Center Market Share by Type (2014-2019)
    Table China Contact Center Market Size by Application (2014-2019) (Million US$)
    Table China Contact Center Market Share by Application (2014-2019)
    Figure Japan Contact Center Market Size 2014-2019 (Million US$)
    Table Japan Key Players Contact Center Revenue (2018-2019) (Million US$)
    Table Japan Key Players Contact Center Market Share (2018-2019)
    Table Japan Contact Center Market Size by Type (2014-2019) (Million US$)
    Table Japan Contact Center Market Share by Type (2014-2019)
    Table Japan Contact Center Market Size by Application (2014-2019) (Million US$)
    Table Japan Contact Center Market Share by Application (2014-2019)
    Figure Southeast Asia Contact Center Market Size 2014-2019 (Million US$)
    Table Southeast Asia Key Players Contact Center Revenue (2018-2019) (Million US$)
    Table Southeast Asia Key Players Contact Center Market Share (2018-2019)
    Table Southeast Asia Contact Center Market Size by Type (2014-2019) (Million US$)
    Table Southeast Asia Contact Center Market Share by Type (2014-2019)
    Table Southeast Asia Contact Center Market Size by Application (2014-2019) (Million US$)
    Table Southeast Asia Contact Center Market Share by Application (2014-2019)
    Figure India Contact Center Market Size 2014-2019 (Million US$)
    Table India Key Players Contact Center Revenue (2018-2019) (Million US$)
    Table India Key Players Contact Center Market Share (2018-2019)
    Table India Contact Center Market Size by Type (2014-2019) (Million US$)
    Table India Contact Center Market Share by Type (2014-2019)
    Table India Contact Center Market Size by Application (2014-2019) (Million US$)
    Table India Contact Center Market Share by Application (2014-2019)
    Figure Central & South America Contact Center Market Size 2014-2019 (Million US$)
    Table Central & South America Key Players Contact Center Revenue (2018-2019) (Million US$)
    Table Central & South America Key Players Contact Center Market Share (2018-2019)
    Table Central & South America Contact Center Market Size by Type (2014-2019) (Million US$)
    Table Central & South America Contact Center Market Share by Type (2014-2019)
    Table Central & South America Contact Center Market Size by Application (2014-2019) (Million US$)
    Table Central & South America Contact Center Market Share by Application (2014-2019)
    Table Teleperformance Company Details
    Table Teleperformance Revenue in Contact Center Business (2014-2019) (Million US$)
    Figure Teleperformance Revenue Growth Rate in Contact Center Business (2014-2019)
    Table Teleperformance Recent Development
    Table Alorica Company Details
    Table Alorica Revenue in Contact Center Business (2014-2019)(Million US$)
    Figure Alorica Revenue Growth Rate in Contact Center Business (2014-2019)
    Table Alorica Recent Development
    Table Convergys Company Details
    Table Convergys Revenue in Contact Center Business (2014-2019)(Million US$)
    Figure Convergys Revenue Growth Rate in Contact Center Business (2014-2019)
    Table Convergys Recent Development
    Table Atento S.A Company Details
    Table Atento S.A Revenue in Contact Center Business (2014-2019)(Million US$)
    Figure Atento S.A Revenue Growth Rate in Contact Center Business (2014-2019)
    Table Atento S.A Recent Development
    Table Sykes Enterprises Company Details
    Table Sykes Enterprises Revenue in Contact Center Business (2014-2019)(Million US$)
    Figure Sykes Enterprises Revenue Growth Rate in Contact Center Business (2014-2019)
    Table Sykes Enterprises Recent Development
    Table Arvato Company Details
    Table Arvato Revenue in Contact Center Business (2014-2019)(Million US$)
    Figure Arvato Revenue Growth Rate in Contact Center Business (2014-2019)
    Table Arvato Recent Development
    Table Serco Group Company Details
    Table Serco Group Revenue in Contact Center Business (2014-2019)(Million US$)
    Figure Serco Group Revenue Growth Rate in Contact Center Business (2014-2019)
    Table Serco Group Recent Development
    Table Acticall (Sitel) Company Details
    Table Acticall (Sitel) Revenue in Contact Center Business (2014-2019)(Million US$)
    Figure Acticall (Sitel) Revenue Growth Rate in Contact Center Business (2014-2019)
    Table Acticall (Sitel) Recent Development
    Table Transcom Company Details
    Table Transcom Revenue in Contact Center Business (2014-2019)(Million US$)
    Figure Transcom Revenue Growth Rate in Contact Center Business (2014-2019)
    Table Transcom Recent Development
    Table TeleTech Company Details
    Table TeleTech Revenue in Contact Center Business (2014-2019)(Million US$)
    Figure TeleTech Revenue Growth Rate in Contact Center Business (2014-2019)
    Table TeleTech Recent Development
    Table Concentrix (SYNNEX) Company Details
    Table HKT Teleservices Company Details
    Table Comdata Group Company Details
    Table Global Contact Center Market Size by Regions (Million US$) 2019-2025
    Figure Global Contact Center Market Size Share by Regions (2019-2025)
    Figure Global Contact Center Market Size Share by Regions in 2025
    Figure United States Contact Center Market Size Forecast (2019-2025)(Million USD)
    Figure Europe Contact Center Market Size Forecast (2019-2025)(Million USD)
    Figure China Contact Center Market Size Forecast (2019-2025)(Million USD)
    Figure Japan Contact Center Market Size Forecast (2019-2025)(Million USD)
    Figure Southeast Asia Contact Center Market Size Forecast (2019-2025)(Million USD)
    Figure India Contact Center Market Size Forecast (2019-2025)(Million USD)
    Figure Central & South America Contact Center Market Size Forecast (2019-2025)(Million USD)
    Table Global Contact Center Market Size by Product (2019-2025) (Million US$)
    Figure Global Contact Center Market Size by Product (2019-2025)
    Figure Global Contact Center Market Size by Product in 2025
    Table Global Contact Center Market Size by Application (2019-2025) (Million US$)
    Figure Global Contact Center Market Size by Application (2019-2025)
    Figure Global Contact Center Market Size by Application in 2025
    Table Research Programs/Design for This Report
    Figure Bottom-up and Top-down Approaches for This Report
    Figure Data Triangulation
    Table Key Data Information from Secondary Sources
    Table Key Data Information from Primary Sources
SELECT A FORMAT
Added to Cart

Electronic (PDF)
$3900
This license allows only one user(purchaser of the report) to access the PDF.

Electronic (PDF)
$5850
This license allows 1 - 5 user to access the PDF, license is suitable for small groups of 5 users working together

Electronic (PDF)
$7800
This license allows users/teams in a same Enterprise to use this report, various departments within an enterpise can use this report
Add to Cart
Buy Now (10% Discount)
OUR CUSTOMER
Bioinformatics Barcelona
SIMILAR REPORTS
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

RELATED REPORTS

Global Bitcoin Trading Software Market Research Report 2022
Global Bitcoin Trading Software Market Research Report 2022

120 Pages
Type: Report
Code: QYRE-Auto-28I11412
Fri Aug 12 00:00:00 UTC 2022

Add to Cart

Global Blood Functional Analysis Software Market Research Report 2022
Global Blood Functional Analysis Software Market Research Report 2022

120 Pages
Type: Report
Code: QYRE-Auto-11G11717
Fri Aug 12 00:00:00 UTC 2022

Add to Cart

Global Online Game Asset Trading Market Research Report 2022
Global Online Game Asset Trading Market Research Report 2022

120 Pages
Type: Report
Code: QYRE-Auto-22D11431
Fri Aug 12 00:00:00 UTC 2022

Add to Cart

Global Small Business Loan Market Size Status and Forecast 2021 2027
Global Small Business Loan Market Research Report 2022

120 Pages
Type: Report
Code: QYRE-Auto-27O5797
Fri Aug 12 00:00:00 UTC 2022

Add to Cart