Global Business Process Market Research Report 2023

Business process as a service (BPaaS) is a term for a specific kind of Web-delivered or cloud hosting service that benefits an enterprise by assisting with business objectives. Using the term (BPaaS) implies that the business process is being automated through a remote delivery model.

The global Business Process market was valued at US$ million in 2022 and is anticipated to reach US$ million by 2029, witnessing a CAGR of % during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

The large enterprises segment is expected to have the largest market share during the forecast period, owing to the need to reduce the high Capital Expenditure (CAPEX) and Operating Expenditure (OPEX). Large enterprises have dedicated in-house IT resources and larger IT budgets to consider the adoption of the as-a-service model for their business processes. The Small and Medium-Sized Enterprises (SMEs) segment is expected to grow at the highest rate, owing to the high adoption of BPaaS solutions among the SMEs to gain operational efficiency and result in decreased CAPEX, desired outcomes, and improved business efficiency.

This report aims to provide a comprehensive presentation of the global market for Business Process, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Business Process.

The Business Process market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Business Process market comprehensively. Regional market sizes, concerning products by recognition process, by application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Business Process companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by recognition process, by application, and by regions.

1.1 Study Scope

1.2 Market Analysis by Recognition Process

1.2.1 Global Business Process Market Size Growth Rate by Recognition Process: 2018 VS 2022 VS 2029

1.2.2 Planning and Control

1.2.3 Product and Service

1.2.4 Support Resources

1.3 Market by Application

1.3.1 Global Business Process Market Growth by Application: 2018 VS 2022 VS 2029

1.3.2 BFSI

1.3.3 Telecom and IT

1.3.4 Manufacturing

1.3.5 eCommerce and Retail

1.3.6 Healthcare

1.3.7 Government

1.3.8 Others

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2.1 Global Business Process Market Perspective (2018-2029)

2.2 Business Process Growth Trends by Region

2.2.1 Global Business Process Market Size by Region: 2018 VS 2022 VS 2029

2.2.2 Business Process Historic Market Size by Region (2018-2023)

2.2.3 Business Process Forecasted Market Size by Region (2024-2029)

2.3 Business Process Market Dynamics

2.3.1 Business Process Industry Trends

2.3.2 Business Process Market Drivers

2.3.3 Business Process Market Challenges

2.3.4 Business Process Market Restraints

3.1 Global Top Business Process Players by Revenue

3.1.1 Global Top Business Process Players by Revenue (2018-2023)

3.1.2 Global Business Process Revenue Market Share by Players (2018-2023)

3.2 Global Business Process Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Business Process Revenue

3.4 Global Business Process Market Concentration Ratio

3.4.1 Global Business Process Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Business Process Revenue in 2022

3.5 Business Process Key Players Head office and Area Served

3.6 Key Players Business Process Product Solution and Service

3.7 Date of Enter into Business Process Market

3.8 Mergers & Acquisitions, Expansion Plans

4.1 Global Business Process Historic Market Size by Recognition Process (2018-2023)

4.2 Global Business Process Forecasted Market Size by Recognition Process (2024-2029)

5.1 Global Business Process Historic Market Size by Application (2018-2023)

5.2 Global Business Process Forecasted Market Size by Application (2024-2029)

6.1 North America Business Process Market Size (2018-2029)

6.2 North America Business Process Market Growth Rate by Country: 2018 VS 2022 VS 2029

6.3 North America Business Process Market Size by Country (2018-2023)

6.4 North America Business Process Market Size by Country (2024-2029)

6.5 United States

6.6 Canada

7.1 Europe Business Process Market Size (2018-2029)

7.2 Europe Business Process Market Growth Rate by Country: 2018 VS 2022 VS 2029

7.3 Europe Business Process Market Size by Country (2018-2023)

7.4 Europe Business Process Market Size by Country (2024-2029)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8.1 Asia-Pacific Business Process Market Size (2018-2029)

8.2 Asia-Pacific Business Process Market Growth Rate by Region: 2018 VS 2022 VS 2029

8.3 Asia-Pacific Business Process Market Size by Region (2018-2023)

8.4 Asia-Pacific Business Process Market Size by Region (2024-2029)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9.1 Latin America Business Process Market Size (2018-2029)

9.2 Latin America Business Process Market Growth Rate by Country: 2018 VS 2022 VS 2029

9.3 Latin America Business Process Market Size by Country (2018-2023)

9.4 Latin America Business Process Market Size by Country (2024-2029)

9.5 Mexico

9.6 Brazil

10.1 Middle East & Africa Business Process Market Size (2018-2029)

10.2 Middle East & Africa Business Process Market Growth Rate by Country: 2018 VS 2022 VS 2029

10.3 Middle East & Africa Business Process Market Size by Country (2018-2023)

10.4 Middle East & Africa Business Process Market Size by Country (2024-2029)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11.1 IBM

11.1.1 IBM Company Detail

11.1.2 IBM Business Overview

11.1.3 IBM Business Process Introduction

11.1.4 IBM Revenue in Business Process Business (2018-2023)

11.1.5 IBM Recent Development

11.2 SAP SE

11.2.1 SAP SE Company Detail

11.2.2 SAP SE Business Overview

11.2.3 SAP SE Business Process Introduction

11.2.4 SAP SE Revenue in Business Process Business (2018-2023)

11.2.5 SAP SE Recent Development

11.3 Oracle

11.3.1 Oracle Company Detail

11.3.2 Oracle Business Overview

11.3.3 Oracle Business Process Introduction

11.3.4 Oracle Revenue in Business Process Business (2018-2023)

11.3.5 Oracle Recent Development

11.4 Accenture

11.4.1 Accenture Company Detail

11.4.2 Accenture Business Overview

11.4.3 Accenture Business Process Introduction

11.4.4 Accenture Revenue in Business Process Business (2018-2023)

11.4.5 Accenture Recent Development

11.5 Capgemini

11.5.1 Capgemini Company Detail

11.5.2 Capgemini Business Overview

11.5.3 Capgemini Business Process Introduction

11.5.4 Capgemini Revenue in Business Process Business (2018-2023)

11.5.5 Capgemini Recent Development

11.6 Fujitsu

11.6.1 Fujitsu Company Detail

11.6.2 Fujitsu Business Overview

11.6.3 Fujitsu Business Process Introduction

11.6.4 Fujitsu Revenue in Business Process Business (2018-2023)

11.6.5 Fujitsu Recent Development

11.7 TCS

11.7.1 TCS Company Detail

11.7.2 TCS Business Overview

11.7.3 TCS Business Process Introduction

11.7.4 TCS Revenue in Business Process Business (2018-2023)

11.7.5 TCS Recent Development

11.8 Cognizant

11.8.1 Cognizant Company Detail

11.8.2 Cognizant Business Overview

11.8.3 Cognizant Business Process Introduction

11.8.4 Cognizant Revenue in Business Process Business (2018-2023)

11.8.5 Cognizant Recent Development

11.9 Genpact

11.9.1 Genpact Company Detail

11.9.2 Genpact Business Overview

11.9.3 Genpact Business Process Introduction

11.9.4 Genpact Revenue in Business Process Business (2018-2023)

11.9.5 Genpact Recent Development

11.10 EXL

11.10.1 EXL Company Detail

11.10.2 EXL Business Overview

11.10.3 EXL Business Process Introduction

11.10.4 EXL Revenue in Business Process Business (2018-2023)

11.10.5 EXL Recent Development

11.11 HCL

11.11.1 HCL Company Detail

11.11.2 HCL Business Overview

11.11.3 HCL Business Process Introduction

11.11.4 HCL Revenue in Business Process Business (2018-2023)

11.11.5 HCL Recent Development

11.12 Wipro

11.12.1 Wipro Company Detail

11.12.2 Wipro Business Overview

11.12.3 Wipro Business Process Introduction

11.12.4 Wipro Revenue in Business Process Business (2018-2023)

11.12.5 Wipro Recent Development

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

List of Tables

    Table 1. Global Business Process Market Size Growth Rate by Recognition Process (US$ Million): 2018 VS 2022 VS 2029

    Table 2. Key Players of Planning and Control

    Table 3. Key Players of Product and Service

    Table 4. Key Players of Support Resources

    Table 5. Global Business Process Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029

    Table 6. Global Business Process Market Size by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 7. Global Business Process Market Size by Region (2018-2023) & (US$ Million)

    Table 8. Global Business Process Market Share by Region (2018-2023)

    Table 9. Global Business Process Forecasted Market Size by Region (2024-2029) & (US$ Million)

    Table 10. Global Business Process Market Share by Region (2024-2029)

    Table 11. Business Process Market Trends

    Table 12. Business Process Market Drivers

    Table 13. Business Process Market Challenges

    Table 14. Business Process Market Restraints

    Table 15. Global Business Process Revenue by Players (2018-2023) & (US$ Million)

    Table 16. Global Business Process Market Share by Players (2018-2023)

    Table 17. Global Top Business Process Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Business Process as of 2022)

    Table 18. Ranking of Global Top Business Process Companies by Revenue (US$ Million) in 2022

    Table 19. Global 5 Largest Players Market Share by Business Process Revenue (CR5 and HHI) & (2018-2023)

    Table 20. Key Players Headquarters and Area Served

    Table 21. Key Players Business Process Product Solution and Service

    Table 22. Date of Enter into Business Process Market

    Table 23. Mergers & Acquisitions, Expansion Plans

    Table 24. Global Business Process Market Size by Recognition Process (2018-2023) & (US$ Million)

    Table 25. Global Business Process Revenue Market Share by Recognition Process (2018-2023)

    Table 26. Global Business Process Forecasted Market Size by Recognition Process (2024-2029) & (US$ Million)

    Table 27. Global Business Process Revenue Market Share by Recognition Process (2024-2029)

    Table 28. Global Business Process Market Size by Application (2018-2023) & (US$ Million)

    Table 29. Global Business Process Revenue Market Share by Application (2018-2023)

    Table 30. Global Business Process Forecasted Market Size by Application (2024-2029) & (US$ Million)

    Table 31. Global Business Process Revenue Market Share by Application (2024-2029)

    Table 32. North America Business Process Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 33. North America Business Process Market Size by Country (2018-2023) & (US$ Million)

    Table 34. North America Business Process Market Size by Country (2024-2029) & (US$ Million)

    Table 35. Europe Business Process Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 36. Europe Business Process Market Size by Country (2018-2023) & (US$ Million)

    Table 37. Europe Business Process Market Size by Country (2024-2029) & (US$ Million)

    Table 38. Asia-Pacific Business Process Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 39. Asia-Pacific Business Process Market Size by Region (2018-2023) & (US$ Million)

    Table 40. Asia-Pacific Business Process Market Size by Region (2024-2029) & (US$ Million)

    Table 41. Latin America Business Process Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 42. Latin America Business Process Market Size by Country (2018-2023) & (US$ Million)

    Table 43. Latin America Business Process Market Size by Country (2024-2029) & (US$ Million)

    Table 44. Middle East & Africa Business Process Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 45. Middle East & Africa Business Process Market Size by Country (2018-2023) & (US$ Million)

    Table 46. Middle East & Africa Business Process Market Size by Country (2024-2029) & (US$ Million)

    Table 47. IBM Company Detail

    Table 48. IBM Business Overview

    Table 49. IBM Business Process Product

    Table 50. IBM Revenue in Business Process Business (2018-2023) & (US$ Million)

    Table 51. IBM Recent Development

    Table 52. SAP SE Company Detail

    Table 53. SAP SE Business Overview

    Table 54. SAP SE Business Process Product

    Table 55. SAP SE Revenue in Business Process Business (2018-2023) & (US$ Million)

    Table 56. SAP SE Recent Development

    Table 57. Oracle Company Detail

    Table 58. Oracle Business Overview

    Table 59. Oracle Business Process Product

    Table 60. Oracle Revenue in Business Process Business (2018-2023) & (US$ Million)

    Table 61. Oracle Recent Development

    Table 62. Accenture Company Detail

    Table 63. Accenture Business Overview

    Table 64. Accenture Business Process Product

    Table 65. Accenture Revenue in Business Process Business (2018-2023) & (US$ Million)

    Table 66. Accenture Recent Development

    Table 67. Capgemini Company Detail

    Table 68. Capgemini Business Overview

    Table 69. Capgemini Business Process Product

    Table 70. Capgemini Revenue in Business Process Business (2018-2023) & (US$ Million)

    Table 71. Capgemini Recent Development

    Table 72. Fujitsu Company Detail

    Table 73. Fujitsu Business Overview

    Table 74. Fujitsu Business Process Product

    Table 75. Fujitsu Revenue in Business Process Business (2018-2023) & (US$ Million)

    Table 76. Fujitsu Recent Development

    Table 77. TCS Company Detail

    Table 78. TCS Business Overview

    Table 79. TCS Business Process Product

    Table 80. TCS Revenue in Business Process Business (2018-2023) & (US$ Million)

    Table 81. TCS Recent Development

    Table 82. Cognizant Company Detail

    Table 83. Cognizant Business Overview

    Table 84. Cognizant Business Process Product

    Table 85. Cognizant Revenue in Business Process Business (2018-2023) & (US$ Million)

    Table 86. Cognizant Recent Development

    Table 87. Genpact Company Detail

    Table 88. Genpact Business Overview

    Table 89. Genpact Business Process Product

    Table 90. Genpact Revenue in Business Process Business (2018-2023) & (US$ Million)

    Table 91. Genpact Recent Development

    Table 92. EXL Company Detail

    Table 93. EXL Business Overview

    Table 94. EXL Business Process Product

    Table 95. EXL Revenue in Business Process Business (2018-2023) & (US$ Million)

    Table 96. EXL Recent Development

    Table 97. HCL Company Detail

    Table 98. HCL Business Overview

    Table 99. HCL Business Process Product

    Table 100. HCL Revenue in Business Process Business (2018-2023) & (US$ Million)

    Table 101. HCL Recent Development

    Table 102. Wipro Company Detail

    Table 103. Wipro Business Overview

    Table 104. Wipro Business Process Product

    Table 105. Wipro Revenue in Business Process Business (2018-2023) & (US$ Million)

    Table 106. Wipro Recent Development

    Table 107. Research Programs/Design for This Report

    Table 108. Key Data Information from Secondary Sources

    Table 109. Key Data Information from Primary Sources

List of Figures

    Figure 1. Global Business Process Market Size Comparison by Recognition Process (2023-2029) & (US$ Million)

    Figure 2. Global Business Process Market Share by Recognition Process: 2022 VS 2029

    Figure 3. Planning and Control Features

    Figure 4. Product and Service Features

    Figure 5. Support Resources Features

    Figure 6. Global Business Process Market Size Comparison by Application (2023-2029) & (US$ Million)

    Figure 7. Global Business Process Market Share by Application: 2022 VS 2029

    Figure 8. BFSI Case Studies

    Figure 9. Telecom and IT Case Studies

    Figure 10. Manufacturing Case Studies

    Figure 11. eCommerce and Retail Case Studies

    Figure 12. Healthcare Case Studies

    Figure 13. Government Case Studies

    Figure 14. Others Case Studies

    Figure 15. Business Process Report Years Considered

    Figure 16. Global Business Process Market Size (US$ Million), Year-over-Year: 2018-2029

    Figure 17. Global Business Process Market Size, (US$ Million), 2018 VS 2022 VS 2029

    Figure 18. Global Business Process Market Share by Region: 2022 VS 2029

    Figure 19. Global Business Process Market Share by Players in 2022

    Figure 20. Global Top Business Process Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Business Process as of 2022)

    Figure 21. The Top 10 and 5 Players Market Share by Business Process Revenue in 2022

    Figure 22. North America Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 23. North America Business Process Market Share by Country (2018-2029)

    Figure 24. United States Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 25. Canada Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 26. Europe Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 27. Europe Business Process Market Share by Country (2018-2029)

    Figure 28. Germany Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 29. France Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 30. U.K. Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 31. Italy Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 32. Russia Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 33. Nordic Countries Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 34. Asia-Pacific Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 35. Asia-Pacific Business Process Market Share by Region (2018-2029)

    Figure 36. China Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 37. Japan Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 38. South Korea Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 39. Southeast Asia Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 40. India Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 41. Australia Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 42. Latin America Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 43. Latin America Business Process Market Share by Country (2018-2029)

    Figure 44. Mexico Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 45. Brazil Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 46. Middle East & Africa Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 47. Middle East & Africa Business Process Market Share by Country (2018-2029)

    Figure 48. Turkey Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 49. Saudi Arabia Business Process Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 50. IBM Revenue Growth Rate in Business Process Business (2018-2023)

    Figure 51. SAP SE Revenue Growth Rate in Business Process Business (2018-2023)

    Figure 52. Oracle Revenue Growth Rate in Business Process Business (2018-2023)

    Figure 53. Accenture Revenue Growth Rate in Business Process Business (2018-2023)

    Figure 54. Capgemini Revenue Growth Rate in Business Process Business (2018-2023)

    Figure 55. Fujitsu Revenue Growth Rate in Business Process Business (2018-2023)

    Figure 56. TCS Revenue Growth Rate in Business Process Business (2018-2023)

    Figure 57. Cognizant Revenue Growth Rate in Business Process Business (2018-2023)

    Figure 58. Genpact Revenue Growth Rate in Business Process Business (2018-2023)

    Figure 59. EXL Revenue Growth Rate in Business Process Business (2018-2023)

    Figure 60. HCL Revenue Growth Rate in Business Process Business (2018-2023)

    Figure 61. Wipro Revenue Growth Rate in Business Process Business (2018-2023)

    Figure 62. Bottom-up and Top-down Approaches for This Report

    Figure 63. Data Triangulation

    Figure 64. Key Executives Interviewed