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Conversational AI Market Size, Share, Growth & Trends Analysis Report By Component, Deployment, Type, and Technology, and End User: Global Opportunity Analysis and Industry Forecast, 2021–2030
Published Date: September 2021
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Report Code: ALLI-Manu-0Z68
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Conversational AI Market
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Conversational AI Market Size, Share, Growth & Trends Analysis Report By Component, Deployment, Type, and Technology, and End User: Global Opportunity Analysis and Industry Forecast, 2021–2030

Code: ALLI-Manu-0Z68
Report
September 2021
Pages:288
Allied Market Research
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES

Conversational AI Market Statistics 2030

The global conversational AI market size was valued at USD 5.78 billion in 2020 and is projected to reach USD 32.62 billion by 2030, registering a Compound Annual Growth Rate (CAGR) of 20.0% from 2021 to 2030. 

The conversational AI market is being driven ahead by an increase in demand for AI-powered customer support services, omnichannel implementation, and decreasing chatbot development costs. Additionally, during COVID-19, a growing emphasis on customer engagement and the demand for AI-based chatbots to stay connected and informed are significant factors enhancing conversational AI offerings. These developments are anticipated to present opportunities for companies engaged in a variety of conversational AI market verticals. The goal of conversational artificial intelligence is to enable computer programs to process, comprehend, and naturally reply to user speech and text commands. The use of touch, text, and gestures to communicate with gadgets, websites, and applications is made possible by conversation AI, an improved kind of artificial intelligence.

 

Furthermore, Chatbots and other digitalized platforms are used in conversational artificial intelligence to provide clients with a platform where they can solve their problems and communicate with virtual assistants. This even helps organizations expand by implementing new customer-communication strategies.

 

Natural language processing and machine learning are combined in conversational artificial intelligence. NLP is made to work in a continuous loop with machine learning techniques to improve AI algorithms. Machine algorithms then improve their response quality over time as they learn more.

 

However, a lack of knowledge regarding conversational AI solutions is limiting industry expansion. Contrarily, it is anticipated that throughout the projected period, an increase in customer engagement on social media platforms would offer attractive chances for the expansion of the conversational AI market.

Conversational AI Market

Conversational AI is intended to be used in a combination with intelligent virtual agents or chatbots to interact with a complex system in a faster and reliable way. Further, applied conversational artificial intelligence requires the combination of art and science to create a digital application that incorporates relevance, context, and personalization within an interaction between human and computers.

Conversational artificial intelligence unites machine learning technology with natural language processing (NLP). NLP is designed to flow into a constant loop with machine learning processes to enhance AI algorithms continuously. Subsequently, machine algorithms advance their response quality over time with improvement in learning.

The conversational AI market share is expected to witness notable growth during the forecast period, owing to rise in demand for AI-powered customer support services. Furthermore, rise in demand for AI-based Gartner chatbots solutions has driven the growth of the market. Moreover, surge in deployment of omnichannel methods is expected to propel the conversational AI market growth during the forecast period. However, a lack of awareness about conversational artificial intelligence solutions restrains market growth. On the contrary, rise in customer engagement through social media platforms is expected to provide lucrative opportunities for the growth of the conversational AI market during the forecast period.

Conversational AI Market By Component

The outbreak of COVID-19 has significantly boosted the growth of conversational artificial intelligence-based technology, such as conversational bots, in 2020 and is expected to witness relatively high growth by the end of 2021. However, the market was principally hit by several obstacles created amid the COVID-19 pandemic such as lack of skilled workforce availability paired with partial or complete lockdown globally. In contrast, surge in the adoption of chatbot solutions across healthcare, retail & e-commerce, and telecommunication sectors is driving the growth of the conversational AI market during the forecast period.

Trends Influencing Conversational AI Market

The COVID-19 outbreak dramatically accelerated the development of conversational AI-based technologies, such as conversational bots, in 2020. However, a number of challenges brought about by the COVID-19 pandemic, such as a shortage of skilled labor and partial or total lockdowns worldwide, had the biggest impact on the industry. In contrast, the conversational AI market is expected to rise due to the rapid use of chatbot solutions in the healthcare, retail & e-commerce, and telecommunications sectors.

 

The Conversational AI Market is anticipated to grow in response to the rising demand for AI-powered customer support services. Customers that seek assistance through call centers, the internet, emails, and applications are referred to as using customer service. Thanks to advancements in AI technology, businesses are increasingly embracing conversational AI solutions to deliver excellent customer support. AI-powered chatbots conduct human-like interactions and offer clients in-the-moment support using NLP technology. They help companies collect information on customer tastes, opinions, and shopping patterns so they can provide proactive recommendations and more individualized experiences based on account activity. Additionally, repetitive and manual tasks like order placement, balance inquiries, general questions, technical support, and other customer services can be automated using AI-enabled chatbots and virtual agents.

 

Every additional second a business may save from a typical customer support interaction results in financial savings and happy customers. An intelligent virtual agent may be able to do elementary and routine tasks without the need for a human agent. Additionally, it can collect crucial customer information and have it available for the agent to utilize to enhance the interaction, such as an account number, a personal identification number, or a brief description of their issue. By letting the agent concentrate on the customer rather than requesting information, time is saved. This element is anticipated to fuel the Conversational AI Market even more.

 

Call center solutions that lessen the workload on live operators while maintaining a high level of customer care have been sought after by businesses continuously. These firms benefit from the use of intelligent virtual assistants to divert clients away from artificial assistants and toward live chat, email, and phone channels. When a human operator is needed, they can take over and divert consumer demands. This makes sure that the time customer service representatives spend on the phone is helping people with special or delicate situations that call for a human touch. The Conversational AI Market is then anticipated to grow as a result.

 

However, over the projected period, a surge in the usage of chatbot solutions across the healthcare, retail & e-commerce, and telecommunications sectors would be the primary factor driving the growth of the conversational AI market.

Conversational AI Market Segment Review

The component, deployment, type, technology, and end-user segments of the worldwide conversational AI market have been identified. The conversational AI market is divided into platforms and services based on components (support & maintenance, training & consulting, and system integration). In terms of revenue, the platform segment dominated the market in 2020, and it is anticipated that this trend will continue throughout the forecast period.

Conversational AI Market By Deployment

Based on deployment, the conversational AI market is separated into the cloud and on-premises deployments. In 2020, the cloud market contributed the most to overall revenue. It is anticipated that during the forecast period, the cloud market will gain a sizable market share. The market is divided into IVA and chatbots according to type. The market for chatbots, which grew to the largest share in 2020, is anticipated to expand rapidly between 2021 and 2030.

Conversational AI Market By Type

Based on technology, the market is classified into machine learning, deep learning, NLP, and automated speech recognition. The NLP segment dominated the market, in terms of revenue, in 2020, and is expected to follow the same trend during the forecast period. By end user, the market is fragmented into BFSI, retail & e-commerce, healthcare & life science, travel & hospitality, telecom, media & entertainment, and others. Retail & E-commerce segment was the dominant segment, in terms of revenue, in 2020, and is anticipated to witness significant growth during the forecast period.

Conversational AI Market By Technology

Machine learning, deep learning, natural language processing, and automated speech recognition are the different technological segments of the market. In terms of revenue, the NLP segment dominated the market in 2020 and is anticipated to continue on this path over the next several years. 

 

The market is divided into different segments based on the end user, including BFSI, retail and e-commerce, healthcare and life science, travel and hospitality, telecom, media & entertainment, and others. The retail and e-commerce segment, which dominated the market in terms of revenue in 2020, is expected to grow rapidly over the forecast period.

The conversational AI market trends in North America (the U.S. and Canada), Europe (the UK, Germany, France, Italy, and the rest of Europe), Asia-Pacific (China, India, Japan, South Korea, Taiwan, and the rest of Asia-Pacific), and LAMEA are all examined regionally (Latin America, the Middle East, and Africa). The U.S. in particular continues to play a prominent role in the global conversational AI market in North America. Major businesses and government agencies in the nation are heavily investing in technology.

Top Impacting Factors

Significant factors that impact the growth of the global conversational AI industry include surge in demand for AI-based chatbots solutions and increase in demand for artificial intelligence-powered customer support services. However, absence of knowledge about conversational artificial intelligence-powered solutions acts as a prime barrier for early adoption, which hampers the growth of the market. On the contrary, rise in deployment of omnichannel methods coupled growth in client engagement through social media platforms is expected to offer potential growth opportunity for the conversational AI market during the forecast period.

Competitive Analysis

In this report, the top conversational AI market players are analyzed in terms of their competitive landscape and company profiles. These companies include Amazon Web Services Inc., Artificial Solutions Holding ASH AB, Baidu Inc., Haptik, IBM Corporation, Microsoft Corporation, Oracle Corporation, Google LLC, SAP ERP, and Conversica, Inc. To improve their market penetration and solidify their position in the sector, these important companies have implemented a variety of measures, including product portfolio expansion, mergers & acquisitions, partnerships, geographic expansion, and collaborations.

Key Benefits For Stakeholders

  • This study comprises analytical depiction of the conversational AI market size along with the current trends and future estimations to depict the imminent investment pockets.
  • The overall conversational AI market analysis is determined to understand the profitable trends to gain a stronger foothold.
  • The report presents information related to key drivers, restraints, and opportunities with a detailed impact analysis.
  • The current conversational AI market forecast is quantitatively analyzed from 2021 to 2030 to benchmark the financial competency.
  • Porter’s five forces analysis illustrates the potency of the buyers and suppliers in the smart display.
  • The report includes the market share of key vendors and conversational AI market trends.

Conversational AI Market Key Segments

Conversational AI Market by Component

  • Platform 
  • Services
  • Support and Maintenance
  • Training and Consulting
  • System Integration

Conversational AI Market by Deployment

  • Cloud 
  • On-Premises

Conversational AI Market by Type

  • IVA
  • Chatbots

Conversational AI Market by Technology

  • Machine Learning
  • Deep Learning
  • NLP
  • Automated Speech Recognition

Conversational AI Market by End-User

  • BFSI
  • Retail & E-commerce
  • Healthcare & Life Science
  • Travel & Hospitality
  • Telecom
  • Media & Entertainment
  • Others

Major Players in the Conversational AI Market

  • Amazon Web Services, Inc. 
  • Artificial Solutions Holding ASH AB
  • Baidu, Inc. 
  • Conversica Inc.
  • Haptik
  • IBM Corporation 
  • Microsoft Corporation 
  • Oracle Corporation
  • Google LLC
  • SAP ERP

Scope of Conversational AI Market Report

Report Metric Details
Report Name Conversational AI Market
The market size in 2020 USD 5.78 billion
The revenue forecast in 2030 USD 32.62 billion
Growth Rate CAGR 20.0%
Market size available for years 2020-2030
Forecast units Value (USD)
Segments covered Type, Application, Industry, Regions
Report coverage Revenue & volume forecast, company share, competitive landscape, growth factors, and trends
Geographic regions covered North America, Europe, Asia Pacific, Latin America, Middle East & Africa

Frequently Asked Questions About This Report

1. What is the projected market size & growth rate of conversational AI market?

Ans. The global conversational AI market size was valued at $5.78 billion in 2020, and is projected to reach $32.62 billion by 2030, registering a CAGR of 20.0% from 2021 to 2030.

2. Which region will dominate the conversational AI market by the end of 2030?

Ans. North America region will dominate the market by the end of 2030.

3. Who are the leading players in Conversational AI Market?

Ans. Some of the leading players in the report include Amazon Web Services Inc., Artificial Solutions Holding ASH AB, Baidu Inc., and many more.

4. Which is the most influencing segment growing in the Conversational AI Industry report?

Ans. Intelligent Virtual Assistant segment will lead the market by the end of 2030 with a highest CAGR of 22.4%

5. What are the upcoming trends in Conversational AI Industry?

Ans. The surge in deployment of omnichannel methods is expected to propel the conversational AI market growth during the forecast period.

6. What are the segments of the Conversational AI Market?

Ans. The Conversational AI Market is segmented on the basis of component, deployment, type, technology, and end user.

Table of Content

 

Chapter 1:Introduction

1.1.Report description
1.2.Key benefits for stakeholders
1.3.Key market segments
1.4.Research methodology

1.4.1.Primary research
1.4.2.Secondary research
1.4.3.Analyst tools and models

Chapter 2:Executive summary

2.1.Key findings

2.1.1.Top impacting factors
2.1.2.Top investment pockets
2.1.3.Top investment pockets

2.2.CXO perspective

Chapter 3:MARKET OVERVIEW

3.1.Market definition and scope
3.2.Porter’s five forces analysis
3.3.Patent analysis

3.3.1.Conversational AI market patent analysis, by region (2012-2020)
3.3.2.Conversational AI market patent analysis, by applicant

3.4.Market dynamics

3.4.1.Drivers

3.4.1.1.Rise in demand for AI-powered customer support services
3.4.1.2.Growing adoption of data center applications
3.4.1.3.Surge in deployment of omnichannel methods

3.4.2.Restraint

3.4.2.1.Lack of awareness about conversational AI solutions

3.4.3.Opportunity

3.4.3.1.Rise in customer engagement through social media platforms

3.5.COVID-19 impact analysis

3.5.1.Impact on market size
3.5.2.End user trends, preferences, and budget impact
3.5.3.Key player strategies to tackle negative impact

3.5.3.1.Limited investments for R&D
3.5.3.2.Focus on next-generation products

Chapter 4:Conversational AI market, BY component

4.1.Overview
4.2.Platform

4.2.1.Key market trends, growth factors, and opportunities
4.2.2.Market size and forecast, by region
4.2.3.Market analysis, by country

4.3.Services

4.3.1.Support and Maintenance
4.3.2.Training and Consulting
4.3.3.System Integration
4.3.4.Market size and forecast, by services
4.3.5.Market size and forecast, by support and maintenance
4.3.6.Market size and forecast, by training and consulting
4.3.7.Market size and forecast, by system integration
4.3.8.Key market trends, growth factors, and opportunities
4.3.9.Market size and forecast, by region
4.3.10.Market analysis, by country

Chapter 5:Conversational AI market, BY deployment

5.1.Overview
5.2.Cloud

5.2.1.Key market trends, growth factors, and opportunities
5.2.2.Market size and forecast, by region
5.2.3.Market analysis, by country

5.3.On-premises

5.3.1.Key market trends, growth factors, and opportunities
5.3.2.Market size and forecast, by region
5.3.3.Market analysis, by country

Chapter 6:Conversational AI market, BY TEchnology

6.1.Overview
6.2.Machine Learning

6.2.1.Key market trends, growth factors, and opportunities
6.2.2.Market size and forecast, by region
6.2.3.Market analysis, by country

6.3.Deep Learning

6.3.1.Key market trends, growth factors, and opportunities
6.3.2.Market size and forecast, by region
6.3.3.Market analysis, by country

6.4.Natural Language Processing

6.4.1.Key market trends, growth factors, and opportunities
6.4.2.Market size and forecast, by region
6.4.3.Market analysis, by country

6.5.Automated Speech Recognition

6.5.1.Key market trends, growth factors, and opportunities
6.5.2.Market size and forecast, by region
6.5.3.Market analysis, by country

Chapter 7:Conversational AI market, BY end user

7.1.Overview
7.2.BFSI

7.2.1.Key market trends, growth factors, and opportunities
7.2.2.Market size and forecast, by region
7.2.3.Market analysis, by country

7.3.Retail & E-commerce

7.3.1.Key market trends, growth factors, and opportunities
7.3.2.Market size and forecast, by region
7.3.3.Market analysis, by country

7.4.Healthcare & Life science

7.4.1.Key market trends, growth factors, and opportunities
7.4.2.Market size and forecast, by region
7.4.3.Market analysis, by country

7.5.Travel & Hospitality

7.5.1.Key market trends, growth factors, and opportunities
7.5.2.Market size and forecast, by region
7.5.3.Market analysis, by country

7.6.Telecom

7.6.1.Key market trends, growth factors, and opportunities
7.6.2.Market size and forecast, by region
7.6.3.Market analysis, by country

7.7.Media & Entertainment

7.7.1.Key market trends, growth factors, and opportunities
7.7.2.Market size and forecast, by region
7.7.3.Market analysis, by country

7.8.Others

7.8.1.Key market trends, growth factors, and opportunities
7.8.2.Market size and forecast, by region
7.8.3.Market analysis, by country

Chapter 8:Conversational AI market, BY Region

8.1.Overview
8.2.North America

8.2.1.Key market trends, growth factors, and opportunities
8.2.2.Market size and forecast, by component
8.2.3.Market size and forecast, by deployment
8.2.4.Market size and forecast, by type
8.2.5.Market size and forecast, by technology
8.2.6.Market size and forecast, by services
8.2.7.Market size and forecast, by end user
8.2.8.Market analysis, by country

8.2.8.1.U.S.

8.2.8.1.1.Market size and forecast, by component
8.2.8.1.2.Market size and forecast, by deployment
8.2.8.1.3.Market size and forecast, by type
8.2.8.1.4.Market size and forecast, by technology
8.2.8.1.5.Market size and forecast, by end user

8.2.8.2.Canada

8.2.8.2.1.Market size and forecast, by component
8.2.8.2.2.Market size and forecast, by deployment
8.2.8.2.3.Market size and forecast, by type
8.2.8.2.4.Market size and forecast, by technology
8.2.8.2.5.Market size and forecast, by end user

8.2.8.3.Mexico

8.2.8.3.1.Market size and forecast, by component
8.2.8.3.2.Market size and forecast, by deployment
8.2.8.3.3.Market size and forecast, by type
8.2.8.3.4.Market size and forecast, by technology
8.2.8.3.5.Market size and forecast, by end user

8.3.Europe

8.3.1.Key market trends, growth factors, and opportunities
8.3.2.Market size and forecast, by component
8.3.3.Market size and forecast, by deployment
8.3.4.Market size and forecast, by type
8.3.5.Market size and forecast, by technology
8.3.6.Market size and forecast, by services
8.3.7.Market size and forecast, by end user
8.3.8.Market analysis, by country

8.3.8.1.UK

8.3.8.1.1.Market size and forecast, by component
8.3.8.1.2.Market size and forecast, by deployment
8.3.8.1.3.Market size and forecast, by type
8.3.8.1.4.Market size and forecast, by technology
8.3.8.1.5.Market size and forecast, by end user

8.3.8.2.Germany

8.3.8.2.1.Market size and forecast, by component
8.3.8.2.2.Market size and forecast, by deployment
8.3.8.2.3.Market size and forecast, by type
8.3.8.2.4.Market size and forecast, by technology
8.3.8.2.5.Market size and forecast, by end user

8.3.8.3.France

8.3.8.3.1.Market size and forecast, by component
8.3.8.3.2.Market size and forecast, by deployment
8.3.8.3.3.Market size and forecast, by type
8.3.8.3.4.Market size and forecast, by technology
8.3.8.3.5.Market size and forecast, by end user

8.3.8.4.Italy

8.3.8.4.1.Market size and forecast, by component
8.3.8.4.2.Market size and forecast, by deployment
8.3.8.4.3.Market size and forecast, by type
8.3.8.4.4.Market size and forecast, by technology
8.3.8.4.5.Market size and forecast, by end user

8.3.8.5.Rest of Europe

8.3.8.5.1.Market size and forecast, by component
8.3.8.5.2.Market size and forecast, by deployment
8.3.8.5.3.Market size and forecast, by type
8.3.8.5.4.Market size and forecast, by technology
8.3.8.5.5.Market size and forecast, by end user

8.4.Asia-Pacific

8.4.1.Key market trends, growth factors, and opportunities
8.4.2.Market size and forecast, by component
8.4.3.Market size and forecast, by deployment
8.4.4.Market size and forecast, by type
8.4.5.Market size and forecast, by technology
8.4.6.Market size and forecast, by services
8.4.7.Market size and forecast, by end user
8.4.8.Market analysis, by country

8.4.8.2.China

8.4.8.2.1.Market size and forecast, by component
8.4.8.2.2.Market size and forecast, by deployment
8.4.8.2.3.Market size and forecast, by type
8.4.8.2.4.Market size and forecast, by technology
8.4.8.2.5.Market size and forecast, by end user

8.4.8.3.Japan

8.4.8.3.1.Market size and forecast, by component
8.4.8.3.2.Market size and forecast, by deployment
8.4.8.3.3.Market size and forecast, by type
8.4.8.3.4.Market size and forecast, by technology
8.4.8.3.5.Market size and forecast, by end user

8.4.8.4.India

8.4.8.4.1.Market size and forecast, by component
8.4.8.4.2.Market size and forecast, by deployment
8.4.8.4.3.Market size and forecast, by type
8.4.8.4.4.Market size and forecast, by technology
8.4.8.4.5.Market size and forecast, by end user

8.4.8.5.South Korea

8.4.8.5.1.Market size and forecast, by component
8.4.8.5.2.Market size and forecast, by deployment
8.4.8.5.3.Market size and forecast, by type
8.4.8.5.4.Market size and forecast, by technology
8.4.8.5.5.Market size and forecast, by end user

8.4.8.6.Taiwan

8.4.8.6.1.Market size and forecast, by component
8.4.8.6.2.Market size and forecast, by deployment
8.4.8.6.3.Market size and forecast, by type
8.4.8.6.4.Market size and forecast, by technology
8.4.8.6.5.Market size and forecast, by end user

8.4.8.7.Rest of Asia-Pacific

8.4.8.7.1.Market size and forecast, by component
8.4.8.7.2.Market size and forecast, by deployment
8.4.8.7.3.Market size and forecast, by type
8.4.8.7.4.Market size and forecast, by technology
8.4.8.7.5.Market size and forecast, by end user

8.5.LAMEA

8.5.1.Key market trends, growth factors, and opportunities
8.5.2.Market size and forecast, by component
8.5.3.Market size and forecast, by deployment
8.5.4.Market size and forecast, by type
8.5.5.Market size and forecast, by technology
8.5.6.Market size and forecast, by services
8.5.7.Market size and forecast, by end user
8.5.8.Market analysis, by country

8.5.8.1.Latin America

8.5.8.1.1.Market size and forecast, by component
8.5.8.1.2.Market size and forecast, by deployment
8.5.8.1.3.Market size and forecast, by type
8.5.8.1.4.Market size and forecast, by technology
8.5.8.1.5.Market size and forecast, by end user

8.5.8.2.Middle East

8.5.8.2.1.Market size and forecast, by component
8.5.8.2.2.Market size and forecast, by deployment
8.5.8.2.3.Market size and forecast, by type
8.5.8.2.4.Market size and forecast, by technology
8.5.8.2.5.Market size and forecast, by end user

8.5.8.3.Africa

8.5.8.3.1.Market size and forecast, by component
8.5.8.3.2.Market size and forecast, by deployment
8.5.8.3.3.Market size and forecast, by type
8.5.8.3.4.Market size and forecast, by technology
8.5.8.3.5.Market size and forecast, by end user

Chapter 9:Competitive landscape

9.1.Introduction

9.1.1.Market players positioning, 2020

9.2.Top Winning Strategies

9.2.1.Top winning strategies, by year
9.2.2.Top winning strategies, by development
9.2.3.Top winning strategies, by company

9.3.Form factor Mapping of top 10 Player
9.4.Competitive dashboard
9.5.Competitive heat map

Chapter 10:company profile

10.1.Amazon Web Services, Inc.

10.1.1.Company overview
10.1.2.Key executive
10.1.3.Company snapshot
10.1.4.Operating business segments
10.1.5.Product portfolio
10.1.6.Business performance
10.1.7.Key Strategic Move(s)s and developments

10.2.Artificial Solution Holding ASH AB (Artificial Solution International AB)

10.2.1.Company overview
10.2.2.Company snapshot
10.2.3.Product portfolio
10.2.4.Business performance
10.2.5.Key strategic moves and developments

10.3.Baidu, Inc

10.3.1.Company overview
10.3.2.Key executives
10.3.3.Company snapshot
10.3.4.Product portfolio
10.3.5.R&D expenditure
10.3.6.Business performance
10.3.7.Key strategic moves and developments

10.4.International Business Machines Corporation (IBM)

10.4.1.Company overview
10.4.2.Key executives
10.4.3.Company snapshot
10.4.4.Operating business segments
10.4.5.Product portfolio
10.4.6.R&D expenditure
10.4.7.Business performance
10.4.8.Key strategic moves and developments

10.5.Microsoft Corporation

10.5.1.Company overview
10.5.2.Key executives
10.5.3.Company snapshot
10.5.4.Operating business segments
10.5.5.Product portfolio
10.5.6.R&D expenditure
10.5.7.Business performance

10.6.Google LLC

10.6.1.Company overview
10.6.2.Key executive
10.6.3.Company snapshot
10.6.4.Operating business segments
10.6.5.Product portfolio
10.6.6.R&D expenditure
10.6.7.Business performance
10.6.8.Key strategic moves and developments

10.7.Oracle Corporation

10.7.1.Company overview
10.7.2.Company snapshot
10.7.3.Operating business segments
10.7.4.Product portfolio
10.7.5.R&D expenditure
10.7.6.Business performance
10.7.7.Key strategic moves and developments

10.8.SAP SE

10.8.1.Company overview
10.8.2.Key executives
10.8.3.Company snapshot
10.8.4.Product portfolio
10.8.5.R&D expenditure
10.8.6.Business performance
10.8.7.Key strategic moves and developments

10.9.Haptik (Reliance Industries Ltd.)

10.9.1.Company overview
10.9.2.Key executives
10.9.3.Company snapshot
10.9.4.Product portfolio
10.9.5.Business performance
10.9.6.Key strategic moves and developments

10.10.Conversica Inc.

10.10.1.Company overview
10.10.2.Key executives
10.10.3.Company snapshot
10.10.4.Product portfolio
10.10.5.Key strategic moves and developments

Table & Figures

 

Table 01.Conversational Ai Market, By Component, 2020-2030 ($Million)

Table 02.Conversational Ai Market For Platform, By Region, 2020–2030 ($Million)

Table 03.Conversational Ai Market, By Services Type, 2020–2030 ($Million)

Table 04.Conversational Ai Market For Support & Maintenance, By Region, 2020–2030 ($Million)

Table 05.Conversational Ai Market For Training & Consulting, By Region, 2020–2030 ($Million)

Table 06.Conversational Ai Market For System Integration, By Region, 2020–2030 ($Million)

Table 07.Conversational Ai Market For Services, By Region, 2020–2030 ($Million)

Table 08.Conversational Ai Market, By Deployment, 2020-2030 ($Million)

Table 09.Conversational Ai Market For Cloud, By Region, 2020–2030 ($Million)

Table 10.Conversational Ai Market For On-Premises, By Region, 2020–2030 ($Million)

Table 11.Conversational Ai Market, By Technology, 2020-2030 ($Million)

Table 12.Conversational Ai Market For Machine Learning, By Region, 2020–2030 ($Million)

Table 13.Conversational Ai Market For Deep Learning, By Region, 2020–2030 ($Million)

Table 14.Conversational Ai Market For Natural Language Processing, By Region, 2020–2030 ($Million)

Table 15.Conversational Ai Market For Automated Speech Recognition, By Region, 2020–2030 ($Million)

Table 16.Conversational Ai Market, By End User, 2020-2030 ($Million)

Table 17.Conversational Ai Market For Bfsi, By Region, 2020–2030 ($Million)

Table 18.Conversational Ai Market For Retail & E-Commerce, By Region, 2020–2030 ($Million)

Table 19.Conversational Ai Market For Healthcare & Life Science, By Region, 2020–2030 ($Million)

Table 20.Conversational Ai Market For Travel & Hospitality, By Region, 2020–2030 ($Million)

Table 21.Conversational Ai Market For Telecom, By Region, 2020–2030 ($Million)

Table 22.Conversational Ai Market For Media & Entertainment, By Region, 2020–2030 ($Million)

Table 23.Conversational Ai Market For Others, By Region, 2020–2030 ($Million)

Table 24.Conversational Ai Market Revenue, By Region, 2020–2030($Million)

Table 25.North America Conversational Ai Market, By Component, 2020–2030 ($Million)

Table 26.North America Conversational Ai Market, By Deployment, 2020–2030, ($Million)

Table 27.North America Conversational Ai Market, By Type, 2020–2030, ($Million)

Table 28.North America Conversational Ai Market, By Technology, 2020–2030($Million)

Table 29.North America Conversational Ai Market, By Services, 2020–2030($Million)

Table 30.North America Conversational Ai Market, By End User, 2020–2030($Million)

Table 31.U.S.Conversational Ai Market, By Component, 2020–2030 ($Million)

Table 32.U.S. Conversational Ai Market, By Deployment, 2020–2030($Million)

Table 33.U.S. Conversational Ai Market, By Type, 2020–2030($Million)

Table 34.U.S. Conversational Ai Market, By Technology, 2020–2030 ($Million)

Table 35.U.S. Conversational Ai Market, By End User, 2020–2030($Million)

Table 36.Canada Conversational Ai Market, By Component, 2020–2030 ($Million)

Table 37.Canada Conversational Ai Market, By Deployment, 2020–2030($Million)

Table 38.Canada Conversational Ai Market, By Type, 2020–2030($Million)

Table 39.Canada Conversational Ai Market, By Technology, 2020–2030 ($Million)

Table 40.Canada Conversational Ai Market, By End User, 2020–2030($Million)

Table 41.Mexico Conversational Ai Market, By Component, 2020–2030 ($Million)

Table 42.Mexico Conversational Ai Market, By Deployment, 2020–2030($Million)

Table 43.Mexico Conversational Ai Market, By Type, 2020–2030($Million)

Table 44.Mexico Conversational Ai Market, By Technology, 2020–2030 ($Million)

Table 45.Mexico Conversational Ai Market, By End User, 2020–2030($Million)

Table 46.Europe Conversational Ai Market, By Component, 2020–2030 ($Million)

Table 47.Europe Conversational Ai Market, By Deployment, 2020–2030, ($Million)

Table 48.Europe Conversational Ai Market, By Type, 2020–2030, ($Million)

Table 49.Europe Conversational Ai Market, By Technology, 2020–2030($Million)

Table 50.Europe Conversational Ai Market, By Services, 2020–2030($Million)

Table 51.Europe Conversational Ai Market, By End User, 2020–2030($Million)

Table 52.Uk Conversational Ai Market, By Component, 2020–2030 ($Million)

Table 53.Uk Conversational Ai Market, By Deployment, 2020–2030($Million)

Table 54.Uk Conversational Ai Market, By Type, 2020–2030($Million)

Table 55.Uk Conversational Ai Market, By Technology, 2020–2030 ($Million)

Table 56.Uk Conversational Ai Market, By End User, 2020–2030($Million)

Table 57.Germany Conversational Ai Market, By Component, 2020–2030 ($Million)

Table 58.Germany Conversational Ai Market, By Deployment, 2020–2030($Million)

Table 59.Germany Conversational Ai Market, By Type, 2020–2030($Million)

Table 60.Germany Conversational Ai Market, By Technology, 2020–2030 ($Million)

Table 61.Germany Conversational Ai Market, By End User, 2020–2030($Million)

Table 62.France Conversational Ai Market, By Component, 2020–2030 ($Million)

Table 63.France Conversational Ai Market, By Deployment, 2020–2030($Million)

Table 64.France Conversational Ai Market, By Type, 2020–2030($Million)

Table 65.France Conversational Ai Market, By Technology, 2020–2030 ($Million)

Table 66.France Conversational Ai Market, By End User, 2020–2030($Million)

Table 67.Italy Conversational Ai Market, By Component, 2020–2030 ($Million)

Table 68.Italy Conversational Ai Market, By Deployment, 2020–2030($Million)

Table 69.Italy Conversational Ai Market, By Type, 2020–2030($Million)

Table 70.Italy Conversational Ai Market, By Technology, 2020–2030 ($Million)

Table 71.Italy Conversational Ai Market, By End User, 2020–2030($Million)

Table 72.Rest Of Europe Conversational Ai Market, By Component, 2020–2030 ($Million)

Table 73.Rest Of Europe Conversational Ai Market, By Deployment, 2020–2030($Million)

Table 74.Rest Of Europe Conversational Ai Market, By Type, 2020–2030($Million)

Table 75.Rest Of Europe Conversational Ai Market, By Technology, 2020–2030 ($Million)

Table 76.Rest Of Europe Conversational Ai Market, By End User, 2020–2030($Million)

Table 77.Asia-Pacific Conversational Ai Market, By Component, 2020–2030 ($Million)

Table 78.Asia-Pacific Conversational Ai Market, By Deployment, 2020–2030, ($Million)

Table 79.Asia-Pacific Conversational Ai Market, By Type, 2020–2030, ($Million)

Table 80.Asia-Pacific Conversational Ai Market, By Technology, 2020–2030($Million)

Table 81.Asia-Pacific Conversational Ai Market, By Services, 2020–2030($Million)

Table 82.Asia-Pacific Conversational Ai Market, By End User, 2020–2030($Million)

Table 83.China Conversational Ai Market, By Component, 2020–2030 ($Million)

Table 84.China Conversational Ai Market, By Deployment, 2020–2030($Million)

Table 85.China Conversational Ai Market, By Type, 2020–2030($Million)

Table 86.China Conversational Ai Market, By Technology, 2020–2030 ($Million)

Table 87.China Conversational Ai Market, By End User, 2020–2030($Million)

Table 88.Japan Conversational Ai Market, By Component, 2020–2030 ($Million)

Table 89.Japan Conversational Ai Market, By Deployment, 2020–2030($Million)

Table 90.Japan Conversational Ai Market, By Type, 2020–2030($Million)

Table 91.Japan Conversational Ai Market, By Technology, 2020–2030 ($Million)

Table 92.Japan Conversational Ai Market, By End User, 2020–2030($Million)

Table 93.India Conversational Ai Market, By Component, 2020–2030 ($Million)

Table 94.India Conversational Ai Market, By Deployment, 2020–2030($Million)

Table 95.India Conversational Ai Market, By Type, 2020–2030($Million)

Table 96.India Conversational Ai Market, By Technology, 2020–2030 ($Million)

Table 97.India Conversational Ai Market, By End User, 2020–2030($Million)

Table 98.South Korea Conversational Ai Market, By Component, 2020–2030 ($Million)

Table 99.South Korea Conversational Ai Market, By Deployment, 2020–2030($Million)

Table 100.South Korea Conversational Ai Market, By Type, 2020–2030($Million)

Table 101.South Korea Conversational Ai Market, By Technology, 2020–2030 ($Million)

Table 102.South Korea Conversational Ai Market, By End User, 2020–2030($Million)

Table 103.Taiwan Conversational Ai Market, By Component, 2020–2030 ($Million)

Table 104.Taiwan Conversational Ai Market, By Deployment, 2020–2030($Million)

Table 105.Taiwan Conversational Ai Market, By Type, 2020–2030($Million)

Table 106.Taiwan Conversational Ai Market, By Technology, 2020–2030 ($Million)

Table 107.Taiwan Conversational Ai Market, By End User, 2020–2030($Million)

Table 108.Rest Of Asia Pacific Conversational Ai Market, By Component, 2020–2030 ($Million)

Table 109.Rest Of Asia Pacific Conversational Ai Market, By Deployment, 2020–2030($Million)

Table 110.Rest Of Asia Pacific Conversational Ai Market, By Type, 2020–2030($Million)

Table 111.Rest Of Asia Pacific Conversational Ai Market, By Technology, 2020–2030 ($Million)

Table 112.Rest Of Asia Pacific Conversational Ai Market, By End User, 2020–2030($Million)

Table 113.Lamea Conversational Ai Market, By Component, 2020–2030 ($Million)

Table 114.Lamea Conversational Ai Market, By Deployment, 2020–2030, ($Million)

Table 115.Lamea Conversational Ai Market, By Type, 2020–2030, ($Million)

Table 116.Lamea Conversational Ai Market, By Technology, 2020–2030($Million)

Table 117.Lamea Conversational Ai Market, By Services, 2020–2030($Million)

Table 118.Lamea Conversational Ai Market, By End User, 2020–2030($Million)

Table 119.Middle East Conversational Ai Market, By Component, 2020–2030 ($Million)

Table 120.Latin America Conversational Ai Market, By Deployment, 2020–2030($Million)

Table 121.Latin America Conversational Ai Market, By Type, 2020–2030($Million)

Table 122.Latin America Conversational Ai Market, By Technology, 2020–2030 ($Million)

Table 123.Latin America Conversational Ai Market, By End User, 2020–2030($Million)

Table 124.Middle East Conversational Ai Market, By Component, 2020–2030 ($Million)

Table 125.Middle East Conversational Ai Market, By Deployment, 2020–2030($Million)

Table 126.Middle East Conversational Ai Market, By Type, 2020–2030($Million)

Table 127.Middle East Conversational Ai Market, By Technology, 2020–2030 ($Million)

Table 128.Middle East Conversational Ai Market, By End User, 2020–2030($Million)

Table 129.Africa Conversational Ai Market, By Component, 2020–2030 ($Million)

Table 130.Africa Conversational Ai Market, By Deployment, 2020–2030($Million)

Table 131.Africa Conversational Ai Market, By Type, 2020–2030($Million)

Table 132.Africa Conversational Ai Market, By Technology, 2020–2030 ($Million)

Table 133.Africa Conversational Ai Market, By End User, 2020–2030($Million)

Table 134.Amazon Inc.: Key Executive

Table 135.Amazon, Inc.: Company Snapshot

Table 136.Amazon Inc.: Operating Segments

Table 137.Amazon, Inc.: Product Portfolio

Table 138.Artificial Solutions Holding: Key Executive

Table 139.Artificial Solutions Holding: Company Snapshot

Table 140.Artificial Solutions Holding: Product Portfolio

Table 141.Baidu, Inc.: Key Executives

Table 142.Baidu, Inc.: Company Snapshot

Table 143.Baidu, Inc.: Product Portfolio

Table 144.International Business Management Corporation (Ibm): Key Executives

Table 145.International Business Machines Corporation (Ibm): Company Snapshot

Table 146.International Business Machines Corporation (Ibm): Operating Segments

Table 147.International Business Machines Corporation (Ibm): Product Portfolio

Table 148.International Business Machines Corporation (Ibm): Key Strategic Moves And Developments

Table 149.Microsoft Corporation: Key Executives

Table 150.Microsoft Corporation: Company Snapshot

Table 151.Microsoft Corporation: Operating Segments

Table 152.Microsoft Corporation: Product Portfolio

Table 153.Google Llc: Key Executive

Table 154.Google Llc: Company Snapshot

Table 155.Alphabet Inc.: Operating Segments

Table 156.Google Llc: Product Portfolio

Table 157.Oracle Corporation: Key Executive

Table 158.Oracle Corporation: Company Snapshot

Table 159.Oracle Corporation: Operating Segments

Table 160.Oracle Corporation: Product Portfolio

Table 161.Sap Se: Key Executives

Table 162.Sap Se: Company Snapshot

Table 163.Sap Se: Product Portfolio

Table 164.Reliance Industries Ltd: Key Executives

Table 165.Reliance Industries Ltd: Company Snapshot

Table 166.Reliance Industries Ltd: Product Portfolio

Table 167.Conversica Inc.: Key Executives

Table 168.Conversica Inc.: Company Snapshot

Table 169.Conversica Inc.: Product Portfolio

List Of Figures

Figure 01.Key Market Segments

Figure 02.Executive Summary

Figure 03.Executive Summary

Figure 04.Top Impacting Factors

Figure 05.Top Investment Pockets

Figure 06.Top Investment Pockets

Figure 07.Moderate Bargaining Power Of Suppliers

Figure 08.Moderatethreat Of New Entrants

Figure 09.Moderate Threat Of Substitutes

Figure 10.Moderate Intensity Of Rivalry

Figure 11.High Bargaining Power Of Buyers

Figure 12.Patent Analysis, By Region

Figure 13.Patent Analysis, By Applicant

Figure 14.Conversational Ai Market, By Component, 2020-2030 (%)

Figure 15.Comparative Share Analysis Of Conversational Ai Market For Platform, By Country, 2020&2030 (%)

Figure 16.Comparative Share Analysis Of Conversational Ai Market For Services, By Country, 2020&2030 (%)

Figure 17.Conversational Ai Market, By Deployment , 2020-2030 (%)

Figure 18.Comparative Share Analysis Of Conversational Ai Market For Cloud, By Country, 2020&2030 (%)

Figure 19.Comparative Share Analysis Of Conversational Ai Market For On-Premises, By Country, 2020&2030 (%)

Figure 20.Conversational Ai Market, By Technology, 2020-2030 (%)

Figure 21.Comparative Share Analysis Of Conversational Ai Market For Machine Learning, By Country, 2020&2030 (%)

Figure 22.Comparative Share Analysis Of Conversational Ai Market For Deep Learning, By Country, 2020&2030 (%)

Figure 23.Comparative Share Analysis Of Conversational Ai Market For Natural Language Processing, By Country, 2020&2030 (%)

Figure 24.Comparative Share Analysis Of Conversational Ai Market For Automated Speech Recognition, By Country, 2020&2030 (%)

Figure 25.Conversational Ai Market, By End User, 2020-2030 (%)

Figure 26.Comparative Share Analysis Of Conversational Ai Market For Bfsi, By Country, 2020&2030 (%)

Figure 27.Comparative Share Analysis Of Conversational Ai Market For Retail & E-Commerce, By Country, 2020&2030 (%)

Figure 28.Comparative Share Analysis Of Conversational Ai Market For Healthcare & Life Science, By Country, 2020&2030 (%)

Figure 29.Comparative Share Analysis Of Conversational Ai Market For Travel & Hospitality, By Country, 2020&2030 (%)

Figure 30.Comparative Share Analysis Of Conversational Ai Market For Telecom, By Country, 2020&2030 (%)

Figure 31.Comparative Share Analysis Of Conversational Ai Market For Media & Entertainment, By Country, 2020&2030 (%)

Figure 32.Comparative Share Analysis Of Conversational Ai Market For Others, By Country, 2020&2030 (%)

Figure 33.Conversational Ai Market, By Region, 2020-2030

Figure 34.North America Conversational Ai Market, By Country, 2020-2030

Figure 35.U.S. Conversational Ai Market, 2020-2030($Million)

Figure 36.Canada Conversational Ai Market, 2020-2030($Million)

Figure 37.Mexico Conversational Ai Market, 2020-2030($Million)

Figure 38.Europe Conversational Ai Market, By Country, 2020-2030

Figure 39.Uk Conversational Ai Market, 2020-2030($Million)

Figure 40.Germany Conversational Ai Market, 2020-2030($Million)

Figure 41.France Conversational Ai Market, 2020-2030($Million)

Figure 42.Italy Conversational Ai Market, 2020-2030($Million)

Figure 43.Rest Of Europe Conversational Ai Market, 2020-2030($Million)

Figure 44.Asia-Pacific Conversational Ai Market, By Country, 2020-2030

Figure 45.China Conversational Ai Market, 2020-2030($Million)

Figure 46.Japan Conversational Ai Market, 2020-2030($Million)

Figure 47.India Conversational Ai Market, 2020-2030($Million)

Figure 48.South Korea Conversational Ai Market, 2020-2030($Million)

Figure 49.Taiwan Conversational Ai Market, 2020-2030($Million)

Figure 50.Rest Of Asia Pacific Conversational Ai Market, 2020-2030($Million)

Figure 51.Lamea Conversational Ai Market, By Country, 2020-2030

Figure 52.Latin America Conversational Ai Market, 2020-2030($Million)

Figure 53.Middle East Conversational Ai Market, 2020-2030($Million)

Figure 54.Africa Conversational Ai Market, 2020-2030($Million)

Figure 55.Market Player Positioning, 2020

Figure 56.Top Winning Strategies, By Year, 2019–2021

Figure 57.Top Winning Strategies, By Development, 2019–2021 (%)

Figure 58.Top Winning Strategies, By Company, 2019–2021

Figure 59.Product Mapping Of Top 10 Players

Figure 60.Competitive Dashboard

Figure 61.Competitive Heatmap Of Key Players

Figure 62.Amazon, Inc.: Revenue, 2018–2020 ($Million)

Figure 63.Amazon, Inc.: Revenue Share By Segment, 2020 (%)

Figure 64.Artificial Solutions Holding: Revenue, 2018–2020 ($Million)

Figure 65.Artificial Solutions Holding: Revenue Share By Region, 2020 (%)

Figure 66.R&D Expenditure, 2018–2020 ($Million)

Figure 67.Baidu, Inc.: Revenue, 2018–2020 ($Million)

Figure 68.International Business Machines Corporation (Ibm): R&D Expenditure, 2018–2020 ($Million)

Figure 69.International Business Machines Corporation (Ibm): Revenue, 2018–2020 ($Million)

Figure 70.International Business Machines Corporation (Ibm): Revenue Share, By Segment, 2020 (%)

Figure 71.International Business Machines Corporation (Ibm): Revenue Share, By Region, 2020 (%)

Figure 72.Microsoft Corporation: R&D Expenditure, 2018–2020 ($Million)

Figure 73.Microsoft Corporation: Revenue, 2018–2020 ($Million)

Figure 74.Microsoft Corporation: Revenue Share, By Segment, 2020 (%)

Figure 75.Microsoft Corporation: Revenue Share, By Region, 2020 (%)

Figure 76.R&D Expenditure, 2018–2020 ($Million)

Figure 77.Alphabet Inc.: Revenue, 2018–2020 ($Million)

Figure 78.Alphabet Inc.: Revenue Share By Segment, 2020 (%)

Figure 79.Alphabet Inc.: Revenue Share By Region, 2020 (%)

Figure 80.R&D Expenditure, 2018–2020 ($Million)

Figure 81.Oracle Corporation: Revenue, 2018–2020 ($Million)

Figure 82.Figure 05. Oracle Corporation: Revenue Share By Segment, 2020 (%)

Figure 83.Oracle Corporation: Revenue Share By Region, 2020 (%)

Figure 84.R&D Expenditure, 2018–2020 ($Million)

Figure 85.Sap Se: Revenue, 2018–2020 ($Million)

Figure 86.Sap Se: Revenue Share By Region, 2020 (%)

Figure 87.Reliance Industries Ltd: Revenue, 2018–2020 ($Million)

Figure 88.Reliance Industries Ltd: Revenue Share By Region, 2020 (%)

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