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Global Agent Performance Optimization (APO) Market Size, Status and Forecast 2022
Published Date: January 2022
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Report Code: QYRE-Auto-28M26
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Global Agent Performance Optimization APO Market Size Status and Forecast 2022

Global Agent Performance Optimization (APO) Market Size, Status and Forecast 2022

Code: QYRE-Auto-28M26
Report
January 2022
108 Pages
QYResearch
Region: Global,
Description
Table of Content
Tables & Figures
Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.
Global Agent Performance Optimization (APO) key players include NICE Ltd, Genesys, Verint Systems Inc, Aspect, etc. Global top four manufacturers hold a share over 50%.
North America is the largest market, with a share over 45%, followed by China, and Europe, both have a share over 35 percent.
In terms of product, On Premises is the largest segment, with a share about 65%. And in terms of application, the largest application is Small and Mid-sized Businesses, followed by Large Enterprises.
Market Analysis and Insights: Global Agent Performance Optimization (APO) Market

The global Agent Performance Optimization (APO) market size is projected to reach US$ 8019.6 million by 2027, from US$ 2921 million in 2020, at a CAGR of 15.5% during 2021-2027.

With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Agent Performance Optimization (APO) market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Agent Performance Optimization (APO) market in terms of revenue.
On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Agent Performance Optimization (APO) market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Agent Performance Optimization (APO) market.
Global Agent Performance Optimization (APO) Scope and Market Size
Agent Performance Optimization (APO) market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Agent Performance Optimization (APO) market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2016-2027.

Segment by Type

Cloud Based
On Premises

Segment by Application

Small and Mid-sized Businesses
Large Enterprises

BY REGION

North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA

BY COMPANY

NICE Ltd
Genesys
Verint Systems Inc
Aspect
Calabrio
Five9
Teleopti AB
ZOOM International
InVision AG
Upstream Works Software
Envision Telephony
CallMiner
CallFinder
HigherGround, Inc.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Agent Performance Optimization (APO) Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
1.2.2 Cloud Based
1.2.3 On Premises
1.3 Market by Application
1.3.1 Global Agent Performance Optimization (APO) Market Share by Application: 2016 VS 2021 VS 2027
1.3.2 Small and Mid-sized Businesses
1.3.3 Large Enterprises
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Agent Performance Optimization (APO) Market Perspective (2016-2027)
2.2 Agent Performance Optimization (APO) Growth Trends by Regions
2.2.1 Agent Performance Optimization (APO) Market Size by Regions: 2016 VS 2021 VS 2027
2.2.2 Agent Performance Optimization (APO) Historic Market Share by Regions (2016-2021)
2.2.3 Agent Performance Optimization (APO) Forecasted Market Size by Regions (2022-2027)
2.3 Agent Performance Optimization (APO) Industry Dynamic
2.3.1 Agent Performance Optimization (APO) Market Trends
2.3.2 Agent Performance Optimization (APO) Market Drivers
2.3.3 Agent Performance Optimization (APO) Market Challenges
2.3.4 Agent Performance Optimization (APO) Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Agent Performance Optimization (APO) Players by Revenue
3.1.1 Global Top Agent Performance Optimization (APO) Players by Revenue (2016-2021)
3.1.2 Global Agent Performance Optimization (APO) Revenue Market Share by Players (2016-2021)
3.2 Global Agent Performance Optimization (APO) Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Agent Performance Optimization (APO) Revenue
3.4 Global Agent Performance Optimization (APO) Market Concentration Ratio
3.4.1 Global Agent Performance Optimization (APO) Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Agent Performance Optimization (APO) Revenue in 2020
3.5 Agent Performance Optimization (APO) Key Players Head office and Area Served
3.6 Key Players Agent Performance Optimization (APO) Product Solution and Service
3.7 Date of Enter into Agent Performance Optimization (APO) Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Agent Performance Optimization (APO) Breakdown Data by Type
4.1 Global Agent Performance Optimization (APO) Historic Market Size by Type (2016-2021)
4.2 Global Agent Performance Optimization (APO) Forecasted Market Size by Type (2022-2027)
5 Agent Performance Optimization (APO) Breakdown Data by Application
5.1 Global Agent Performance Optimization (APO) Historic Market Size by Application (2016-2021)
5.2 Global Agent Performance Optimization (APO) Forecasted Market Size by Application (2022-2027)
6 North America
6.1 North America Agent Performance Optimization (APO) Market Size (2016-2027)
6.2 North America Agent Performance Optimization (APO) Market Size by Type
6.2.1 North America Agent Performance Optimization (APO) Market Size by Type (2016-2021)
6.2.2 North America Agent Performance Optimization (APO) Market Size by Type (2022-2027)
6.2.3 North America Agent Performance Optimization (APO) Market Size by Type (2016-2027)
6.3 North America Agent Performance Optimization (APO) Market Size by Application
6.3.1 North America Agent Performance Optimization (APO) Market Size by Application (2016-2021)
6.3.2 North America Agent Performance Optimization (APO) Market Size by Application (2022-2027)
6.3.3 North America Agent Performance Optimization (APO) Market Size by Application (2016-2027)
6.4 North America Agent Performance Optimization (APO) Market Size by Country
6.4.1 North America Agent Performance Optimization (APO) Market Size by Country (2016-2021)
6.4.2 North America Agent Performance Optimization (APO) Market Size by Country (2022-2027)
6.4.3 United States
6.4.4 Canada
7 Europe
7.1 Europe Agent Performance Optimization (APO) Market Size (2016-2027)
7.2 Europe Agent Performance Optimization (APO) Market Size by Type
7.2.1 Europe Agent Performance Optimization (APO) Market Size by Type (2016-2021)
7.2.2 Europe Agent Performance Optimization (APO) Market Size by Type (2022-2027)
7.2.3 Europe Agent Performance Optimization (APO) Market Size by Type (2016-2027)
7.3 Europe Agent Performance Optimization (APO) Market Size by Application
7.3.1 Europe Agent Performance Optimization (APO) Market Size by Application (2016-2021)
7.3.2 Europe Agent Performance Optimization (APO) Market Size by Application (2022-2027)
7.3.3 Europe Agent Performance Optimization (APO) Market Size by Application (2016-2027)
7.4 Europe Agent Performance Optimization (APO) Market Size by Country
7.4.1 Europe Agent Performance Optimization (APO) Market Size by Country (2016-2021)
7.4.2 Europe Agent Performance Optimization (APO) Market Size by Country (2022-2027)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic
8 Asia-Pacific
8.1 Asia-Pacific Agent Performance Optimization (APO) Market Size (2016-2027)
8.2 Asia-Pacific Agent Performance Optimization (APO) Market Size by Type
8.2.1 Asia-Pacific Agent Performance Optimization (APO) Market Size by Type (2016-2021)
8.2.2 Asia-Pacific Agent Performance Optimization (APO) Market Size by Type (2022-2027)
8.2.3 Asia-Pacific Agent Performance Optimization (APO) Market Size by Type (2016-2027)
8.3 Asia-Pacific Agent Performance Optimization (APO) Market Size by Application
8.3.1 Asia-Pacific Agent Performance Optimization (APO) Market Size by Application (2016-2021)
8.3.2 Asia-Pacific Agent Performance Optimization (APO) Market Size by Application (2022-2027)
8.3.3 Asia-Pacific Agent Performance Optimization (APO) Market Size by Application (2016-2027)
8.4 Asia-Pacific Agent Performance Optimization (APO) Market Size by Region
8.4.1 Asia-Pacific Agent Performance Optimization (APO) Market Size by Region (2016-2021)
8.4.2 Asia-Pacific Agent Performance Optimization (APO) Market Size by Region (2022-2027)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia
9 Latin America
9.1 Latin America Agent Performance Optimization (APO) Market Size (2016-2027)
9.2 Latin America Agent Performance Optimization (APO) Market Size by Type
9.2.1 Latin America Agent Performance Optimization (APO) Market Size by Type (2016-2021)
9.2.2 Latin America Agent Performance Optimization (APO) Market Size by Type (2022-2027)
9.2.3 Latin America Agent Performance Optimization (APO) Market Size by Type (2016-2027)
9.3 Latin America Agent Performance Optimization (APO) Market Size by Application
9.3.1 Latin America Agent Performance Optimization (APO) Market Size by Application (2016-2021)
9.3.2 Latin America Agent Performance Optimization (APO) Market Size by Application (2022-2027)
9.3.3 Latin America Agent Performance Optimization (APO) Market Size by Application (2016-2027)
9.4 Latin America Agent Performance Optimization (APO) Market Size by Country
9.4.1 Latin America Agent Performance Optimization (APO) Market Size by Country (2016-2021)
9.4.2 Latin America Agent Performance Optimization (APO) Market Size by Country (2022-2027)
9.4.3 Mexico
9.4.4 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Agent Performance Optimization (APO) Market Size (2016-2027)
10.2 Middle East & Africa Agent Performance Optimization (APO) Market Size by Type
10.2.1 Middle East & Africa Agent Performance Optimization (APO) Market Size by Type (2016-2021)
10.2.2 Middle East & Africa Agent Performance Optimization (APO) Market Size by Type (2022-2027)
10.2.3 Middle East & Africa Agent Performance Optimization (APO) Market Size by Type (2016-2027)
10.3 Middle East & Africa Agent Performance Optimization (APO) Market Size by Application
10.3.1 Middle East & Africa Agent Performance Optimization (APO) Market Size by Application (2016-2021)
10.3.2 Middle East & Africa Agent Performance Optimization (APO) Market Size by Application (2022-2027)
10.3.3 Middle East & Africa Agent Performance Optimization (APO) Market Size by Application (2016-2027)
10.4 Middle East & Africa Agent Performance Optimization (APO) Market Size by Country
10.4.1 Middle East & Africa Agent Performance Optimization (APO) Market Size by Country (2016-2021)
10.4.2 Middle East & Africa Agent Performance Optimization (APO) Market Size by Country (2022-2027)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE
11 Key Players Profiles
11.1 NICE Ltd
11.1.1 NICE Ltd Company Details
11.1.2 NICE Ltd Business Overview
11.1.3 NICE Ltd Agent Performance Optimization (APO) Introduction
11.1.4 NICE Ltd Revenue in Agent Performance Optimization (APO) Business (2016-2021)
11.1.5 NICE Ltd Recent Development
11.2 Genesys
11.2.1 Genesys Company Details
11.2.2 Genesys Business Overview
11.2.3 Genesys Agent Performance Optimization (APO) Introduction
11.2.4 Genesys Revenue in Agent Performance Optimization (APO) Business (2016-2021)
11.2.5 Genesys Recent Development
11.3 Verint Systems Inc
11.3.1 Verint Systems Inc Company Details
11.3.2 Verint Systems Inc Business Overview
11.3.3 Verint Systems Inc Agent Performance Optimization (APO) Introduction
11.3.4 Verint Systems Inc Revenue in Agent Performance Optimization (APO) Business (2016-2021)
11.3.5 Verint Systems Inc Recent Development
11.4 Aspect
11.4.1 Aspect Company Details
11.4.2 Aspect Business Overview
11.4.3 Aspect Agent Performance Optimization (APO) Introduction
11.4.4 Aspect Revenue in Agent Performance Optimization (APO) Business (2016-2021)
11.4.5 Aspect Recent Development
11.5 Calabrio
11.5.1 Calabrio Company Details
11.5.2 Calabrio Business Overview
11.5.3 Calabrio Agent Performance Optimization (APO) Introduction
11.5.4 Calabrio Revenue in Agent Performance Optimization (APO) Business (2016-2021)
11.5.5 Calabrio Recent Development
11.6 Five9
11.6.1 Five9 Company Details
11.6.2 Five9 Business Overview
11.6.3 Five9 Agent Performance Optimization (APO) Introduction
11.6.4 Five9 Revenue in Agent Performance Optimization (APO) Business (2016-2021)
11.6.5 Five9 Recent Development
11.7 Teleopti AB
11.7.1 Teleopti AB Company Details
11.7.2 Teleopti AB Business Overview
11.7.3 Teleopti AB Agent Performance Optimization (APO) Introduction
11.7.4 Teleopti AB Revenue in Agent Performance Optimization (APO) Business (2016-2021)
11.7.5 Teleopti AB Recent Development
11.8 ZOOM International
11.8.1 ZOOM International Company Details
11.8.2 ZOOM International Business Overview
11.8.3 ZOOM International Agent Performance Optimization (APO) Introduction
11.8.4 ZOOM International Revenue in Agent Performance Optimization (APO) Business (2016-2021)
11.8.5 ZOOM International Recent Development
11.9 InVision AG
11.9.1 InVision AG Company Details
11.9.2 InVision AG Business Overview
11.9.3 InVision AG Agent Performance Optimization (APO) Introduction
11.9.4 InVision AG Revenue in Agent Performance Optimization (APO) Business (2016-2021)
11.9.5 InVision AG Recent Development
11.10 Upstream Works Software
11.10.1 Upstream Works Software Company Details
11.10.2 Upstream Works Software Business Overview
11.10.3 Upstream Works Software Agent Performance Optimization (APO) Introduction
11.10.4 Upstream Works Software Revenue in Agent Performance Optimization (APO) Business (2016-2021)
11.10.5 Upstream Works Software Recent Development
11.11 Envision Telephony
11.11.1 Envision Telephony Company Details
11.11.2 Envision Telephony Business Overview
11.11.3 Envision Telephony Agent Performance Optimization (APO) Introduction
11.11.4 Envision Telephony Revenue in Agent Performance Optimization (APO) Business (2016-2021)
11.11.5 Envision Telephony Recent Development
11.12 CallMiner
11.12.1 CallMiner Company Details
11.12.2 CallMiner Business Overview
11.12.3 CallMiner Agent Performance Optimization (APO) Introduction
11.12.4 CallMiner Revenue in Agent Performance Optimization (APO) Business (2016-2021)
11.12.5 CallMiner Recent Development
11.13 CallFinder
11.13.1 CallFinder Company Details
11.13.2 CallFinder Business Overview
11.13.3 CallFinder Agent Performance Optimization (APO) Introduction
11.13.4 CallFinder Revenue in Agent Performance Optimization (APO) Business (2016-2021)
11.13.5 CallFinder Recent Development
11.14 HigherGround, Inc.
11.14.1 HigherGround, Inc. Company Details
11.14.2 HigherGround, Inc. Business Overview
11.14.3 HigherGround, Inc. Agent Performance Optimization (APO) Introduction
11.14.4 HigherGround, Inc. Revenue in Agent Performance Optimization (APO) Business (2016-2021)
11.14.5 HigherGround, Inc. Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
    Table 1. Global Agent Performance Optimization (APO) Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
    Table 2. Key Players of Cloud Based
    Table 3. Key Players of On Premises
    Table 4. Global Agent Performance Optimization (APO) Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
    Table 5. Global Agent Performance Optimization (APO) Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
    Table 6. Global Agent Performance Optimization (APO) Market Size by Regions (2016-2021) & (US$ Million)
    Table 7. Global Agent Performance Optimization (APO) Market Share by Regions (2016-2021)
    Table 8. Global Agent Performance Optimization (APO) Forecasted Market Size by Regions (2022-2027) & (US$ Million)
    Table 9. Global Agent Performance Optimization (APO) Market Share by Regions (2022-2027)
    Table 10. Agent Performance Optimization (APO) Market Trends
    Table 11. Agent Performance Optimization (APO) Market Drivers
    Table 12. Agent Performance Optimization (APO) Market Challenges
    Table 13. Agent Performance Optimization (APO) Market Restraints
    Table 14. Global Agent Performance Optimization (APO) Revenue by Players (2016-2021) & (US$ Million)
    Table 15. Global Agent Performance Optimization (APO) Market Share by Players (2016-2021)
    Table 16. Global Top Agent Performance Optimization (APO) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Agent Performance Optimization (APO) as of 2020)
    Table 17. Ranking of Global Top Agent Performance Optimization (APO) Companies by Revenue (US$ Million) in 2020
    Table 18. Global 5 Largest Players Market Share by Agent Performance Optimization (APO) Revenue (CR5 and HHI) & (2016-2021)
    Table 19. Key Players Headquarters and Area Served
    Table 20. Key Players Agent Performance Optimization (APO) Product Solution and Service
    Table 21. Date of Enter into Agent Performance Optimization (APO) Market
    Table 22. Mergers & Acquisitions, Expansion Plans
    Table 23. Global Agent Performance Optimization (APO) Market Size by Type (2016-2021) (US$ Million)
    Table 24. Global Agent Performance Optimization (APO) Revenue Market Share by Type (2016-2021)
    Table 25. Global Agent Performance Optimization (APO) Forecasted Market Size by Type (2022-2027) (US$ Million)
    Table 26. Global Agent Performance Optimization (APO) Revenue Market Share by Type (2022-2027) & (US$ Million)
    Table 27. Global Agent Performance Optimization (APO) Market Size Share by Application (2016-2021) & (US$ Million)
    Table 28. Global Agent Performance Optimization (APO) Revenue Market Share by Application (2016-2021)
    Table 29. Global Agent Performance Optimization (APO) Forecasted Market Size by Application (2022-2027) (US$ Million)
    Table 30. Global Agent Performance Optimization (APO) Revenue Market Share by Application (2022-2027) & (US$ Million)
    Table 31. North America Agent Performance Optimization (APO) Market Size by Type (2016-2021) (US$ Million)
    Table 32. North America Agent Performance Optimization (APO) Market Size by Type (2022-2027) & (US$ Million)
    Table 33. North America Agent Performance Optimization (APO) Market Size by Application (2016-2021) (US$ Million)
    Table 34. North America Agent Performance Optimization (APO) Market Size by Application (2022-2027) & (US$ Million)
    Table 35. North America Agent Performance Optimization (APO) Market Size by Country (2016-2021) & (US$ Million)
    Table 36. North America Agent Performance Optimization (APO) Market Size by Country (2022-2027) & (US$ Million)
    Table 37. Europe Agent Performance Optimization (APO) Market Size by Type (2016-2021) (US$ Million)
    Table 38. Europe Agent Performance Optimization (APO) Market Size by Type (2022-2027) & (US$ Million)
    Table 39. Europe Agent Performance Optimization (APO) Market Size by Application (2016-2021) (US$ Million)
    Table 40. Europe Agent Performance Optimization (APO) Market Size by Application (2022-2027) & (US$ Million)
    Table 41. Europe Agent Performance Optimization (APO) Market Size by Country (2016-2021) & (US$ Million)
    Table 42. Europe Agent Performance Optimization (APO) Market Size by Country (2022-2027) & (US$ Million)
    Table 43. Asia-Pacific Agent Performance Optimization (APO) Market Size by Type (2016-2021) (US$ Million)
    Table 44. Asia-Pacific Agent Performance Optimization (APO) Market Size by Type (2022-2027) & (US$ Million)
    Table 45. Asia-Pacific Agent Performance Optimization (APO) Market Size by Application (2016-2021) (US$ Million)
    Table 46. Asia-Pacific Agent Performance Optimization (APO) Market Size by Application (2022-2027) & (US$ Million)
    Table 47. Asia-Pacific Agent Performance Optimization (APO) Market Size by Region (2016-2021) & (US$ Million)
    Table 48. Asia-Pacific Agent Performance Optimization (APO) Market Size by Region (2022-2027) & (US$ Million)
    Table 49. Latin America Agent Performance Optimization (APO) Market Size by Type (2016-2021) (US$ Million)
    Table 50. Latin America Agent Performance Optimization (APO) Market Size by Type (2022-2027) & (US$ Million)
    Table 51. Latin America Agent Performance Optimization (APO) Market Size by Application (2016-2021) (US$ Million)
    Table 52. Latin America Agent Performance Optimization (APO) Market Size by Application (2022-2027) & (US$ Million)
    Table 53. Latin America Agent Performance Optimization (APO) Market Size by Country (2016-2021) & (US$ Million)
    Table 54. Latin America Agent Performance Optimization (APO) Market Size by Country (2022-2027) & (US$ Million)
    Table 55. Middle East & Africa Agent Performance Optimization (APO) Market Size by Type (2016-2021) (US$ Million)
    Table 56. Middle East & Africa Agent Performance Optimization (APO) Market Size by Type (2022-2027) & (US$ Million)
    Table 57. Middle East & Africa Agent Performance Optimization (APO) Market Size by Application (2016-2021) (US$ Million)
    Table 58. Middle East & Africa Agent Performance Optimization (APO) Market Size by Application (2022-2027) & (US$ Million)
    Table 59. Middle East & Africa Agent Performance Optimization (APO) Market Size by Country (2016-2021) & (US$ Million)
    Table 60. Middle East & Africa Agent Performance Optimization (APO) Market Size by Country (2022-2027) & (US$ Million)
    Table 61. NICE Ltd Company Details
    Table 62. NICE Ltd Business Overview
    Table 63. NICE Ltd Agent Performance Optimization (APO) Product
    Table 64. NICE Ltd Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million)
    Table 65. NICE Ltd Recent Development
    Table 66. Genesys Company Details
    Table 67. Genesys Business Overview
    Table 68. Genesys Agent Performance Optimization (APO) Product
    Table 69. Genesys Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million)
    Table 70. Genesys Recent Development
    Table 71. Verint Systems Inc Company Details
    Table 72. Verint Systems Inc Business Overview
    Table 73. Verint Systems Inc Agent Performance Optimization (APO) Product
    Table 74. Verint Systems Inc Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million)
    Table 75. Verint Systems Inc Recent Development
    Table 76. Aspect Company Details
    Table 77. Aspect Business Overview
    Table 78. Aspect Agent Performance Optimization (APO) Product
    Table 79. Aspect Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million)
    Table 80. Aspect Recent Development
    Table 81. Calabrio Company Details
    Table 82. Calabrio Business Overview
    Table 83. Calabrio Agent Performance Optimization (APO) Product
    Table 84. Calabrio Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million)
    Table 85. Calabrio Recent Development
    Table 86. Five9 Company Details
    Table 87. Five9 Business Overview
    Table 88. Five9 Agent Performance Optimization (APO) Product
    Table 89. Five9 Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million)
    Table 90. Five9 Recent Development
    Table 91. Teleopti AB Company Details
    Table 92. Teleopti AB Business Overview
    Table 93. Teleopti AB Agent Performance Optimization (APO) Product
    Table 94. Teleopti AB Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million)
    Table 95. Teleopti AB Recent Development
    Table 96. ZOOM International Company Details
    Table 97. ZOOM International Business Overview
    Table 98. ZOOM International Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million)
    Table 99. ZOOM International Recent Development
    Table 100. InVision AG Company Details
    Table 101. InVision AG Business Overview
    Table 102. InVision AG Agent Performance Optimization (APO) Product
    Table 103. InVision AG Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million)
    Table 104. InVision AG Recent Development
    Table 105. Upstream Works Software Company Details
    Table 106. Upstream Works Software Business Overview
    Table 107. Upstream Works Software Agent Performance Optimization (APO) Product
    Table 108. Upstream Works Software Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million)
    Table 109. Upstream Works Software Recent Development
    Table 110. Envision Telephony Company Details
    Table 111. Envision Telephony Business Overview
    Table 112. Envision Telephony Agent Performance Optimization (APO) Product
    Table 113. Envision Telephony Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million)
    Table 114. Envision Telephony Recent Development
    Table 115. CallMiner Company Details
    Table 116. CallMiner Business Overview
    Table 117. CallMiner Agent Performance Optimization (APO) Product
    Table 118. CallMiner Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million)
    Table 119. CallMiner Recent Development
    Table 120. CallFinder Company Details
    Table 121. CallFinder Business Overview
    Table 122. CallFinder Agent Performance Optimization (APO) Product
    Table 123. CallFinder Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million)
    Table 124. CallFinder Recent Development
    Table 125. HigherGround, Inc. Company Details
    Table 126. HigherGround, Inc. Business Overview
    Table 127. HigherGround, Inc. Agent Performance Optimization (APO) Product
    Table 128. HigherGround, Inc. Revenue in Agent Performance Optimization (APO) Business (2016-2021) & (US$ Million)
    Table 129. HigherGround, Inc. Recent Development
    Table 130. Research Programs/Design for This Report
    Table 131. Key Data Information from Secondary Sources
    Table 132. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Agent Performance Optimization (APO) Market Share by Type: 2020 VS 2027
    Figure 2. Cloud Based Features
    Figure 3. On Premises Features
    Figure 4. Global Agent Performance Optimization (APO) Market Share by Application: 2020 VS 2027
    Figure 5. Small and Mid-sized Businesses Case Studies
    Figure 6. Large Enterprises Case Studies
    Figure 7. Agent Performance Optimization (APO) Report Years Considered
    Figure 8. Global Agent Performance Optimization (APO) Market Size (US$ Million), Year-over-Year: 2016-2027
    Figure 9. Global Agent Performance Optimization (APO) Market Size (US$ Million), 2016 VS 2021 VS 2027
    Figure 10. Global Agent Performance Optimization (APO) Market Share by Regions: 2020 VS 2027
    Figure 11. Global Agent Performance Optimization (APO) Market Share by Regions (2022-2027)
    Figure 12. Global Agent Performance Optimization (APO) Market Share by Players in 2020
    Figure 13. Global Top Agent Performance Optimization (APO) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Agent Performance Optimization (APO) as of 2020
    Figure 14. The Top 10 and 5 Players Market Share by Agent Performance Optimization (APO) Revenue in 2020
    Figure 15. Global Agent Performance Optimization (APO) Revenue Market Share by Type (2016-2021)
    Figure 16. Global Agent Performance Optimization (APO) Revenue Market Share by Type (2022-2027)
    Figure 17. North America Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 18. North America Agent Performance Optimization (APO) Market Share by Type (2016-2027)
    Figure 19. North America Agent Performance Optimization (APO) Market Share by Application (2016-2027)
    Figure 20. North America Agent Performance Optimization (APO) Market Share by Country (2016-2027)
    Figure 21. United States Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 22. Canada Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 23. Europe Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 24. Europe Agent Performance Optimization (APO) Market Share by Type (2016-2027)
    Figure 25. Europe Agent Performance Optimization (APO) Market Share by Application (2016-2027)
    Figure 26. Europe Agent Performance Optimization (APO) Market Share by Country (2016-2027)
    Figure 27. Germany Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 28. France Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 29. U.K. Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 30. Italy Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 31. Russia Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 32. Nordic Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 33. Asia-Pacific Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 34. Asia-Pacific Agent Performance Optimization (APO) Market Share by Type (2016-2027)
    Figure 35. Asia-Pacific Agent Performance Optimization (APO) Market Share by Application (2016-2027)
    Figure 36. Asia-Pacific Agent Performance Optimization (APO) Market Share by Region (2016-2027)
    Figure 37. China Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 38. Japan Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 39. South Korea Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 40. Southeast Asia Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 41. India Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 42. Australia Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 43. Latin America Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 44. Latin America Agent Performance Optimization (APO) Market Share by Type (2016-2027)
    Figure 45. Latin America Agent Performance Optimization (APO) Market Share by Application (2016-2027)
    Figure 46. Latin America Agent Performance Optimization (APO) Market Share by Country (2016-2027)
    Figure 47. Mexico Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 48. Brazil Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 49. Middle East & Africa Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 50. Middle East & Africa Agent Performance Optimization (APO) Market Share by Type (2016-2027)
    Figure 51. Middle East & Africa Agent Performance Optimization (APO) Market Share by Application (2016-2027)
    Figure 52. Middle East & Africa Agent Performance Optimization (APO) Market Share by Country (2016-2027)
    Figure 53. Turkey Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 54. Saudi Arabia Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 55. UAE Agent Performance Optimization (APO) Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 56. NICE Ltd Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021)
    Figure 57. Genesys Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021)
    Figure 58. Verint Systems Inc Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021)
    Figure 59. Aspect Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021)
    Figure 60. Calabrio Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021)
    Figure 61. Five9 Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021)
    Figure 62. Teleopti AB Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021)
    Figure 63. ZOOM International Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021)
    Figure 64. InVision AG Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021)
    Figure 65. Upstream Works Software Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021)
    Figure 66. Envision Telephony Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021)
    Figure 67. CallMiner Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021)
    Figure 68. CallFinder Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021)
    Figure 69. HigherGround, Inc. Revenue Growth Rate in Agent Performance Optimization (APO) Business (2016-2021)
    Figure 70. Bottom-up and Top-down Approaches for This Report
    Figure 71. Data Triangulation
    Figure 72. Key Executives Interviewed
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