FAQ

We sell premium Market Research reports from renowned publishers over the the globe.

On each product page we have a button called “Inquire on product”. This opens a form, please fill up the form with all your queries and we will respond within 1 business day.

If there is a sample report we will have a tab called “Sample”, you can download the report from the link. To access sample reports, please register and create an account with Valuates reports and then revisit the product page.

Once you register we create an account and keep track of all your purchases .

You need to login to your account and then click on “Update Account” to update your details.

In the product detail page select the license format and click on “Add to Cart” , the product item will be added to the cart. The cart icon is displayed at the top right corner of the page. When you click on the icon a small popup will appear in the right corner of the pages listing all the items in the Cart. At this stage you can click on the Checkout button and complete the Checkout flow to place the order or you can continue searching for other products that serves your need. You can keep on adding products to the shopping cart and finally checkout.

• What is checkout flow?
  Checkout flow is a list of 5 pages to place order . Below are the list of 5 pages.
  1. Checkout list:- As soon as you click on the Checkout button you will be redirected to Login and Register page. Please fill up the Registration form and click on submit. If you have already registered then you will be redirected to Checkout page listing all the items in the Cart for final verification before purchase. Click on Next to move to the next page.
  2. User details:- This page will be pre populated with your user details captured in Registration page. Please update the details if there is any changes and click on Next button.
  3. Invoice Address: - Please fill up the invoice address so that bill captures the right invoice address. Taxation will be applicable only if the country is India. Please click on Next button.
  4. Payment Page: - There will be two options of payment , Stripe (Master and Visa Card) or CCAvenue (Master , Visa and American Express) please select the appropriate option to make the payment.
  5. Confirmation Page: - This page will show confirmation or failure of the payment. This page can be revisited from you Account Dashboard.

In Valuates Reports, security is the most important pillar for any ecommerce website. Hence for all transactions you need to register in Valuates and during the registration process we validate you identity either through phone or email.

We offer the following payment methods.

1. Stripe: - is a California based payment gateway. Stripe is the first option in the payment page. More details in the link here https://stripe.com/
2. CCAvenue - is PCI DSS 3.2 compliant Indain payments platform . CCAvenue is the second option in the payment page: More details in the link here https://www.ccavenue.com/

As customers are located in various time zones, the time to delivery will vary across various regions, but we will always attempt to delivery within 1 business day.

To successfully receive your product please ensure that your Mailbox is configured to receive PDF and Word documents. Also please reach out to your administrator to check if the SPAM filter has not sieved the electronic product. Please reach out to our support team through Email or Phone mentioned above

In each product page there is a button called “Inquire for discounts”. Please click on the button and fill your details(If you are logged in most of details will autofill). One of the customer support team will reach out to you if there is a possibility of discount.

We currently support only USD currency.

All the orders that are placed outside India will not be taxed. For order that are placed in India , 11.8% GST is applicable for individual report.

Once you purchase a report, the report will be emailed to you within 24 hours (expect reports purchased on Sunday will be emailed to you within 48 hours).

As the product is digital in nature we can dispatch it only after we receive full payment for the product.

As the product is information based and digital in nature. It can be easily consumed as they are purchased and cannot be returned easily, so we do not refund or we accept returns. Please try to read all the detail in the product information page and if you have queries please send a mail to us with all your queries. We will be happy to clarify all your doubts before the purchase.

Usually Valuates Reports do not accept cancellation once the order is placed and payment is done. When you placing your order in Valuates Reports please read our terms and conditions which is available in the following link.