The Global Call Center AI Market to grow USD 3,179.95 Million by 2025, at a CAGR of 22.20%.

The Global Call Center AI Market is expected to grow from USD 954.76 Million in 2019 to USD 3,179.95 Million by the end of 2025 at a Compound Annual Growth Rate (CAGR) of 22.20%.

Market Segmentation & Coverage:

This research report categorizes the Call Center AI to forecast the revenues and analyze the trends in each of the following sub-markets:

Based on Component, the Call Center AI Market studied across Compute Platforms, Services, and Solutions. The Services further studied across Consulting, Support and Maintenance, and System Integration and Deployment.

Based on Deployment, the Call Center AI Market studied across On-Cloud and On-Premises.

Based on Vertical, the Call Center AI Market studied across Banking, Financial Services, and Insurance (BFSI), Healthcare, Media & Entertainment, Retail & E-Commerce, Telecom, and Travel & Hospitality.

Based on Geography, the Call Center AI Market studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas region surveyed across Argentina, Brazil, Canada, Mexico, and United States. The Asia-Pacific region surveyed across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, South Korea, and Thailand. The Europe, Middle East & Africa region surveyed across France, Germany, Italy, Netherlands, Qatar, Russia, Saudi Arabia, South Africa, Spain, United Arab Emirates, and United Kingdom.

Company Usability Profiles:

The report deeply explores the recent significant developments by the leading vendors and innovation profiles in the Global Call Center AI Market including Artificial Solutions, Avaya, Conversica, Google, Haptik, IBM, Inbenta Technologies, Kore.ai, Microsoft, Nuance Communications, Oracle, Rulai, SAP, and Zendesk.

FPNV Positioning Matrix:

The FPNV Positioning Matrix evaluates and categorizes the vendors in the Call Center AI Market on the basis of Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) that aids businesses in better decision making and understanding the competitive landscape.

Competitive Strategic Window:

The Competitive Strategic Window analyses the competitive landscape in terms of markets, applications, and geographies. The Competitive Strategic Window helps the vendor define an alignment or fit between their capabilities and opportunities for future growth prospects. During a forecast period, it defines the optimal or favorable fit for the vendors to adopt successive merger and acquisition strategies, geography expansion, research & development, and new product introduction strategies to execute further business expansion and growth.

Cumulative Impact of COVID-19:

COVID-19 is an incomparable global public health emergency that has affected almost every industry, so for and, the long-term effects projected to impact the industry growth during the forecast period. Our ongoing research amplifies our research framework to ensure the inclusion of underlaying COVID-19 issues and potential paths forward. The report is delivering insights on COVID-19 considering the changes in consumer behavior and demand, purchasing patterns, re-routing of the supply chain, dynamics of current market forces, and the significant interventions of governments. The updated study provides insights, analysis, estimations, and forecast, considering the COVID-19 impact on the market.

The report provides insights on the following pointers:

1. Market Penetration: Provides comprehensive information on the market offered by the key players

2. Market Development: Provides in-depth information about lucrative emerging markets and analyzes the markets

3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments

4. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, and manufacturing capabilities of the leading players

5. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and new product developments

The report answers questions such as:

1. What is the market size and forecast of the Global Call Center AI Market?

2. What are the inhibiting factors and impact of COVID-19 shaping the Global Call Center AI Market during the forecast period?

3. Which are the products/segments/applications/areas to invest in over the forecast period in the Global Call Center AI Market?

4. What is the competitive strategic window for opportunities in the Global Call Center AI Market?

5. What are the technology trends and regulatory frameworks in the Global Call Center AI Market?

6. What are the modes and strategic moves considered suitable for entering the Global Call Center AI Market?

1.1. Objectives of the Study

1.2. Market Segmentation & Coverage

1.3. Years Considered for the Study

1.4. Currency & Pricing

1.5. Language

1.6. Stakeholders

2.1. Research Process

2.1.1. Define: Research Objective

2.1.2. Determine: Research Design

2.1.3. Prepare: Research Instrument

2.1.4. Collect: Data Source

2.1.5. Analyze: Data Interpretation

2.1.6. Formulate: Data Verification

2.1.7. Publish: Research Report

2.1.8. Repeat: Report Update

2.2. Research Execution

2.2.1. Initiation: Research Process

2.2.2. Planning: Develop Research Plan

2.2.3. Execution: Conduct Research

2.2.4. Verification: Finding & Analysis

2.2.5. Publication: Research Report

2.3. Research Outcome

3.1. Market Outlook

3.2. Component Outlook

3.3. Deployment Outlook

3.4. Vertical Outlook

3.5. Geography Outlook

3.6. Competitor Outlook

4.1. Introduction

5.1. Introduction

5.2. Drivers

5.3. Restraints

5.4. Opportunities

5.5. Challenges

6.1. Porters Five Forces Analysis

6.1.1. Threat of New Entrants

6.1.2. Threat of Substitutes

6.1.3. Bargaining Power of Customers

6.1.4. Bargaining Power of Suppliers

6.1.5. Industry Rivalry

6.2. Cumulative Impact of COVID-19

6.3. Client Customizations

7.1. Introduction

7.2. Compute Platforms

7.3. Services

7.3.1. Consulting

7.3.2. Support and Maintenance

7.3.3. System Integration and Deployment

7.4. Solutions

8.1. Introduction

8.2. On-Cloud

8.3. On-Premises

9.1. Introduction

9.2. Banking, Financial Services, and Insurance (BFSI)

9.3. Healthcare

9.4. Media & Entertainment

9.5. Retail & E-Commerce

9.6. Telecom

9.7. Travel & Hospitality

10.1. Introduction

10.2. Americas

10.2.1. Argentina

10.2.2. Brazil

10.2.3. Canada

10.2.4. Mexico

10.2.5. United States

10.3. Asia-Pacific

10.3.1. Australia

10.3.2. China

10.3.3. India

10.3.4. Indonesia

10.3.5. Japan

10.3.6. Malaysia

10.3.7. Philippines

10.3.8. South Korea

10.3.9. Thailand

10.4. Europe, Middle East & Africa

10.4.1. France

10.4.2. Germany

10.4.3. Italy

10.4.4. Netherlands

10.4.5. Qatar

10.4.6. Russia

10.4.7. Saudi Arabia

10.4.8. South Africa

10.4.9. Spain

10.4.10. United Arab Emirates

10.4.11. United Kingdom

11.1. Introduction

11.2. 360iResearch Competitive Strategic Window, by Component

11.3. 360iResearch Competitive Strategic Window, by Deployment

11.4. 360iResearch Competitive Strategic Window, by Vertical

11.5. 360iResearch Competitive Strategic Window, by Geography

12.1. 360iResearch FPNV Positioning Matrix

12.1.1. Quadrants

12.1.2. Business Strategy

12.1.3. Product Satisfaction

12.2. 360iResearch Market Ranking Analysis

12.3. 360iResearch Market Share Analysis

12.4. 360iResearch Competitive Scenario

12.4.1. Merger & Acquisition

12.4.2. Agreement, Collaboration, & Partnership

12.4.3. New Product Launch & Enhancement

12.4.4. Investment & Funding

12.4.5. Award, Recognition, & Expansion

13.1. Artificial Solutions

13.2. Avaya

13.3. Conversica

13.4. Google

13.5. Haptik

13.6. IBM

13.7. Inbenta Technologies

13.8. Kore.ai

13.9. Microsoft

13.10. Nuance Communications

13.11. Oracle

13.12. Rulai

13.13. SAP

13.14. Zendesk

14.1. Discussion Guide

14.2. Edition Details

14.3. License Details

14.4. Pricing Details

TABLE 1. GLOBAL CALL CENTER AI MARKET SIZE, 2017-2025 (USD MILLION)

TABLE 2. GLOBAL CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 3. GLOBAL CALL CENTER AI MARKET SIZE, BY COMPUTE PLATFORMS, BY GEOGRAPHY, 2017-2025 (USD MILLION)

TABLE 4. GLOBAL CALL CENTER AI MARKET SIZE, BY SERVICES, BY GEOGRAPHY, 2017-2025 (USD MILLION)

TABLE 5. GLOBAL CALL CENTER AI MARKET SIZE, BY CONSULTING, BY GEOGRAPHY, 2017-2025 (USD MILLION)

TABLE 6. GLOBAL CALL CENTER AI MARKET SIZE, BY SUPPORT AND MAINTENANCE, BY GEOGRAPHY, 2017-2025 (USD MILLION)

TABLE 7. GLOBAL CALL CENTER AI MARKET SIZE, BY SYSTEM INTEGRATION AND DEPLOYMENT, BY GEOGRAPHY, 2017-2025 (USD MILLION)

TABLE 8. GLOBAL CALL CENTER AI MARKET SIZE, BY SOLUTIONS, BY GEOGRAPHY, 2017-2025 (USD MILLION)

TABLE 9. GLOBAL CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 10. GLOBAL CALL CENTER AI MARKET SIZE, BY ON-CLOUD, BY GEOGRAPHY, 2017-2025 (USD MILLION)

TABLE 11. GLOBAL CALL CENTER AI MARKET SIZE, BY ON-PREMISES, BY GEOGRAPHY, 2017-2025 (USD MILLION)

TABLE 12. GLOBAL CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 13. GLOBAL CALL CENTER AI MARKET SIZE, BY BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI), BY GEOGRAPHY, 2017-2025 (USD MILLION)

TABLE 14. GLOBAL CALL CENTER AI MARKET SIZE, BY HEALTHCARE, BY GEOGRAPHY, 2017-2025 (USD MILLION)

TABLE 15. GLOBAL CALL CENTER AI MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY GEOGRAPHY, 2017-2025 (USD MILLION)

TABLE 16. GLOBAL CALL CENTER AI MARKET SIZE, BY RETAIL & E-COMMERCE, BY GEOGRAPHY, 2017-2025 (USD MILLION)

TABLE 17. GLOBAL CALL CENTER AI MARKET SIZE, BY TELECOM, BY GEOGRAPHY, 2017-2025 (USD MILLION)

TABLE 18. GLOBAL CALL CENTER AI MARKET SIZE, BY TRAVEL & HOSPITALITY, BY GEOGRAPHY, 2017-2025 (USD MILLION)

TABLE 19. GLOBAL CALL CENTER AI MARKET SIZE, BY GEOGRAPHY, 2017-2025 (USD MILLION)

TABLE 20. AMERICAS CALL CENTER AI MARKET SIZE, BY GEOGRAPHY, 2017-2025 (USD MILLION)

TABLE 21. AMERICAS CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 22. AMERICAS CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 23. AMERICAS CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 24. ARGENTINA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 25. ARGENTINA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 26. ARGENTINA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 27. BRAZIL CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 28. BRAZIL CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 29. BRAZIL CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 30. CANADA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 31. CANADA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 32. CANADA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 33. MEXICO CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 34. MEXICO CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 35. MEXICO CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 36. UNITED STATES CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 37. UNITED STATES CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 38. UNITED STATES CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 39. ASIA-PACIFIC CALL CENTER AI MARKET SIZE, BY GEOGRAPHY, 2017-2025 (USD MILLION)

TABLE 40. ASIA-PACIFIC CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 41. ASIA-PACIFIC CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 42. ASIA-PACIFIC CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 43. AUSTRALIA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 44. AUSTRALIA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 45. AUSTRALIA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 46. CHINA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 47. CHINA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 48. CHINA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 49. INDIA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 50. INDIA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 51. INDIA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 52. INDONESIA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 53. INDONESIA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 54. INDONESIA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 55. JAPAN CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 56. JAPAN CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 57. JAPAN CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 58. MALAYSIA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 59. MALAYSIA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 60. MALAYSIA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 61. PHILIPPINES CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 62. PHILIPPINES CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 63. PHILIPPINES CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 64. SOUTH KOREA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 65. SOUTH KOREA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 66. SOUTH KOREA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 67. THAILAND CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 68. THAILAND CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 69. THAILAND CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 70. EUROPE, MIDDLE EAST & AFRICA CALL CENTER AI MARKET SIZE, BY GEOGRAPHY, 2017-2025 (USD MILLION)

TABLE 71. EUROPE, MIDDLE EAST & AFRICA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 72. EUROPE, MIDDLE EAST & AFRICA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 73. EUROPE, MIDDLE EAST & AFRICA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 74. FRANCE CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 75. FRANCE CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 76. FRANCE CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 77. GERMANY CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 78. GERMANY CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 79. GERMANY CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 80. ITALY CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 81. ITALY CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 82. ITALY CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 83. NETHERLANDS CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 84. NETHERLANDS CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 85. NETHERLANDS CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 86. QATAR CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 87. QATAR CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 88. QATAR CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 89. RUSSIA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 90. RUSSIA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 91. RUSSIA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 92. SAUDI ARABIA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 93. SAUDI ARABIA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 94. SAUDI ARABIA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 95. SOUTH AFRICA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 96. SOUTH AFRICA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 97. SOUTH AFRICA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 98. SPAIN CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 99. SPAIN CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 100. SPAIN CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 101. UNITED ARAB EMIRATES CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 102. UNITED ARAB EMIRATES CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 103. UNITED ARAB EMIRATES CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 104. UNITED KINGDOM CALL CENTER AI MARKET SIZE, BY COMPONENT, 2017-2025 (USD MILLION)

TABLE 105. UNITED KINGDOM CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2017-2025 (USD MILLION)

TABLE 106. UNITED KINGDOM CALL CENTER AI MARKET SIZE, BY VERTICAL, 2017-2025 (USD MILLION)

TABLE 107. GLOBAL CALL CENTER AI MARKET: SCORES

TABLE 108. GLOBAL CALL CENTER AI MARKET: BUSINESS STRATEGY

TABLE 109. GLOBAL CALL CENTER AI MARKET: PRODUCT SATISFACTION

TABLE 110. GLOBAL CALL CENTER AI MARKET: RANKING

TABLE 111. GLOBAL CALL CENTER AI MARKET: MERGER & ACQUISITION

TABLE 112. GLOBAL CALL CENTER AI MARKET: AGREEMENT, COLLABORATION, & PARTNERSHIP

TABLE 113. GLOBAL CALL CENTER AI MARKET: NEW PRODUCT LAUNCH & ENHANCEMENT

TABLE 114. GLOBAL CALL CENTER AI MARKET: INVESTMENT & FUNDING

TABLE 115. GLOBAL CALL CENTER AI MARKET: AWARD, RECOGNITION, & EXPANSION

TABLE 116. GLOBAL CALL CENTER AI MARKET: EDITION DETAILS

TABLE 117. GLOBAL CALL CENTER AI MARKET: LICENSE DETAILS

TABLE 118. GLOBAL CALL CENTER AI MARKET: PRICING DETAILS