Live Chat Software Market By End User (Retail And Ecommerce, Telecommunication And IT, BFSI, Travel And Hospitality, Education, Healthcare, Others), By Product Type (Customer Service Live Chat System, Informational Live Chat System, Sales Live Chat System), By Device Type (Mobile, Desktop): Global Opportunity Analysis And Industry Forecast, 2020-2030

Live Chat Software Market

The growth of the global live chat software market is driven by increase in popularity of live chat, as certain part of population prefers live chat for online shopping questions. Moreover, rise in need to improve customer relationship management (CRM), as it is crucial for effective revenue generation in any enterprise, and number of advantages of live chat software over conventional customer support boost the growth of the market. However, lack of standardization and continuous increase in demand for web mobile self-services are the major restraints of this market. Conversely, integration of social media and live chat software is expected to provide lucrative opportunities for this market. In

addition, rise in awareness about benefits of the live chat software, which include increased sales, enhanced customer engagement, reduced expenses, and others are expected to create growth opportunities for this market.

On the basis of product, the customer service live chat system segment dominated the live chat software market in 2020, and is expected to maintain its dominance in the upcoming years. Customer service live chat systems strongly reduce the effort it takes for visitors to receive answers on their questions. In the era of customer-focused businesses, live chat systems help to understand how and why unique customer events occur and what changes should be made to improve customer satisfaction. Moreover, increase in awareness about the benefits of the online chat software, which include improved customer service & loyalty and customer convenience drive the market growth. However, sales live chat system is expected to register highest growth rate during live chat software market forecast period.

By device type, mobile sector dominated the live chat software market in 2020. This is due to rapid adoption of smartphones globally, internet penetration in emerging economies and rapid development of mobile applications for various industry verticals such as BFSI, retail and education.

North America dominated the live chat software market in 2020. The top start-up accelerators in North America are building artificial intelligence-enabled tools to help businesses with customer support, sales, and marketing. For instance, North American businesses are using bots such as Claire, which is used for testing consumer products,  ad campaigns and Scribe, which is an AI-powered “sales development representative” that can identify new leads. The combination of artificial intelligence and live chat software is anticipated to create enormous opportunities for this market.

 

The current estimation for 2030 is projected to be higher than pre-COVID-19 estimates. During the COVID-19 pandemic, live chat software is playing a vital role in resolving customer issues and providing quick solutions across the globe.

The advantages of online chat software have become more obvious during the COVID-19 pandemic. This has led to increase in the sales of products and services through ecommerce channels, which has increased the adoption of live chat software to provide 24*7 customer support.

KEY FINDINGS OF THE STUDY

By Product, in 2020 the customer service live chat system dominated the live chat software market size.

By device, in 2020, the mobile segment dominated the live chat software market size.

Depending on end user, retail and Ecommerce segment generated the highest revenue in 2020 of Live chat software market share. However, travel & hospitality sector is expected to witness significant growth in the forecasted period.

Region wise, the live chat software industry was dominated by North America region. However, Asia-Pacific is expected to witness significant growth in the upcoming years.

Some of the key Live chat software industry players profiled in the report include LogMeIn, Inc., LivePerson, Inc., Zendesk, SnapEngage, Livechat, Inc., Olark, Kayako, Inc., Freshdesk, Inc., Woopra, Inc., and Provide Support LLC. This study includes market trends, Live chat software market analysis, and future estimations to determine the imminent investment pockets.

 

Overview

Live chat software is used by website providers to interact directly with visitors on their applications and websites through the combination of survey forms, instant messaging, or chat. It enables real-time communication between two users through a connected device, which is appropriate for low to moderately complex product support. Live chat software is based on client server model, which allows client to start session after logging into user account. It helps organizations to serve customers without being intrusive.

The growth of the global live chat software market is driven by increase in popularity of live chat, as certain part of population prefers live chat for online shopping questions. Moreover, rise in need to improve customer relationship management (CRM), as it is crucial for effective revenue generation in any enterprise and number of advantages of live chat software over conventional customer support boost the growth of the market. However, lack of standardization and continuous increase in demand for web mobile self-services are the major restraints of this market. Conversely, integration of social media and live chat software is expected to provide lucrative opportunities for this market. In addition, rise in awareness about benefits of the live chat software, which includes increased sales, enhanced customer engagement, reduced expenses, and others are expected to create growth opportunities for this market.  

The live chat software market is segmented on the basis of product type, device type, end user, and region. Product type segment covered in this study includes informational live chat systems, sales live chat systems, and customer service live chat systems. By device type, the market is categorized into mobile and desktop. By end user, the market is categorized into telecommunication & IT, retail, BFSI, travel & hospitality, manufacturing, healthcare, and others (entertainment, media, education, government, and real estate). By region, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA.

 

KEY BENEFITS FOR STAKEHOLDERS

The study provides an in-depth analysis of the live chat software market along with current trends and future estimations to elucidate imminent investment pockets.

Information about key drivers, restrains, and opportunities and their impact analysis on the market size is provided in the report.

Porter’s five forces analysis illustrates the potency of buyers and suppliers operating in the industry.

The quantitative analysis of live chat software market for the period 2020–2030 is provided to determine the market potential.

 

Key Market Segments

ZENDES

Scope of Live Chat Software Market Report

1.1.Report description

1.2.Key market segments

1.3.Key benefits to the stakeholders

1.4.Research Methodology

1.4.1.Secondary research

1.4.2.Primary research

1.4.3.Analyst tools and models

2.1.Key findings of the study

2.2.CXO Perspective

3.1.Market definition and scope

3.2.Key findings

3.2.1.Top investment pockets

3.3.Porter’s five forces analysis

3.4.Top player positioning

3.5.Market dynamics

3.5.1.Drivers

3.5.2.Restraints

3.5.3.Opportunities

3.6.COVID-19 Impact Analysis on the market

3.7.Regulatory Guidelines

3.8.Key Regulation Analysis

3.9.Patent Landscape

4.1 Overview

4.1.1 Market size and forecast

4.2 Customer Service Live Chat System

4.2.1 Key market trends, growth factors and opportunities

4.2.2 Market size and forecast, by region

4.2.3 Market analysis by country

4.3 Informational Live Chat System

4.3.1 Key market trends, growth factors and opportunities

4.3.2 Market size and forecast, by region

4.3.3 Market analysis by country

4.4 Sales Live Chat System

4.4.1 Key market trends, growth factors and opportunities

4.4.2 Market size and forecast, by region

4.4.3 Market analysis by country

5.1 Overview

5.1.1 Market size and forecast

5.2 Mobile

5.2.1 Key market trends, growth factors and opportunities

5.2.2 Market size and forecast, by region

5.2.3 Market analysis by country

5.3 Desktop

5.3.1 Key market trends, growth factors and opportunities

5.3.2 Market size and forecast, by region

5.3.3 Market analysis by country

6.1 Overview

6.1.1 Market size and forecast

6.2 Retail and Ecommerce

6.2.1 Key market trends, growth factors and opportunities

6.2.2 Market size and forecast, by region

6.2.3 Market analysis by country

6.3 Telecommunication and IT

6.3.1 Key market trends, growth factors and opportunities

6.3.2 Market size and forecast, by region

6.3.3 Market analysis by country

6.4 BFSI

6.4.1 Key market trends, growth factors and opportunities

6.4.2 Market size and forecast, by region

6.4.3 Market analysis by country

6.5 Travel and Hospitality

6.5.1 Key market trends, growth factors and opportunities

6.5.2 Market size and forecast, by region

6.5.3 Market analysis by country

6.6 Education

6.6.1 Key market trends, growth factors and opportunities

6.6.2 Market size and forecast, by region

6.6.3 Market analysis by country

6.7 Healthcare

6.7.1 Key market trends, growth factors and opportunities

6.7.2 Market size and forecast, by region

6.7.3 Market analysis by country

6.8 Others

6.8.1 Key market trends, growth factors and opportunities

6.8.2 Market size and forecast, by region

6.8.3 Market analysis by country

7.1 Overview

7.1.1 Market size and forecast

7.2 North America

7.2.1 Key trends and opportunities

7.2.2 North America Market size and forecast, by Product Type

7.2.3 North America Market size and forecast, by Device Type

7.2.4 North America Market size and forecast, by End User

7.2.5 North America Market size and forecast, by country

7.2.5.1 U.S.

7.2.5.1.1 Market size and forecast, by Product Type

7.2.5.1.2 Market size and forecast, by Device Type

7.2.5.1.3 Market size and forecast, by End User

7.2.5.2 Canada

7.2.5.2.1 Market size and forecast, by Product Type

7.2.5.2.2 Market size and forecast, by Device Type

7.2.5.2.3 Market size and forecast, by End User

7.3 Europe

7.3.1 Key trends and opportunities

7.3.2 Europe Market size and forecast, by Product Type

7.3.3 Europe Market size and forecast, by Device Type

7.3.4 Europe Market size and forecast, by End User

7.3.5 Europe Market size and forecast, by country

7.3.5.1 U.K.

7.3.5.1.1 Market size and forecast, by Product Type

7.3.5.1.2 Market size and forecast, by Device Type

7.3.5.1.3 Market size and forecast, by End User

7.3.5.2 Germany

7.3.5.2.1 Market size and forecast, by Product Type

7.3.5.2.2 Market size and forecast, by Device Type

7.3.5.2.3 Market size and forecast, by End User

7.3.5.3 France

7.3.5.3.1 Market size and forecast, by Product Type

7.3.5.3.2 Market size and forecast, by Device Type

7.3.5.3.3 Market size and forecast, by End User

7.3.5.4 Netherlands

7.3.5.4.1 Market size and forecast, by Product Type

7.3.5.4.2 Market size and forecast, by Device Type

7.3.5.4.3 Market size and forecast, by End User

7.3.5.5 Spain

7.3.5.5.1 Market size and forecast, by Product Type

7.3.5.5.2 Market size and forecast, by Device Type

7.3.5.5.3 Market size and forecast, by End User

7.3.5.6 Rest of Europe

7.3.5.6.1 Market size and forecast, by Product Type

7.3.5.6.2 Market size and forecast, by Device Type

7.3.5.6.3 Market size and forecast, by End User

7.4 Asia-Pacific

7.4.1 Key trends and opportunities

7.4.2 Asia-Pacific Market size and forecast, by Product Type

7.4.3 Asia-Pacific Market size and forecast, by Device Type

7.4.4 Asia-Pacific Market size and forecast, by End User

7.4.5 Asia-Pacific Market size and forecast, by country

7.4.5.1 China

7.4.5.1.1 Market size and forecast, by Product Type

7.4.5.1.2 Market size and forecast, by Device Type

7.4.5.1.3 Market size and forecast, by End User

7.4.5.2 Japan

7.4.5.2.1 Market size and forecast, by Product Type

7.4.5.2.2 Market size and forecast, by Device Type

7.4.5.2.3 Market size and forecast, by End User

7.4.5.3 India

7.4.5.3.1 Market size and forecast, by Product Type

7.4.5.3.2 Market size and forecast, by Device Type

7.4.5.3.3 Market size and forecast, by End User

7.4.5.4 Australia

7.4.5.4.1 Market size and forecast, by Product Type

7.4.5.4.2 Market size and forecast, by Device Type

7.4.5.4.3 Market size and forecast, by End User

7.4.5.5 Rest of Asia-Pacific

7.4.5.5.1 Market size and forecast, by Product Type

7.4.5.5.2 Market size and forecast, by Device Type

7.4.5.5.3 Market size and forecast, by End User

7.5 LAMEA

7.5.1 Key trends and opportunities

7.5.2 LAMEA Market size and forecast, by Product Type

7.5.3 LAMEA Market size and forecast, by Device Type

7.5.4 LAMEA Market size and forecast, by End User

7.5.5 LAMEA Market size and forecast, by country

7.5.5.1 Latin America

7.5.5.1.1 Market size and forecast, by Product Type

7.5.5.1.2 Market size and forecast, by Device Type

7.5.5.1.3 Market size and forecast, by End User

7.5.5.2 Middle East

7.5.5.2.1 Market size and forecast, by Product Type

7.5.5.2.2 Market size and forecast, by Device Type

7.5.5.2.3 Market size and forecast, by End User

7.5.5.3 Africa

7.5.5.3.1 Market size and forecast, by Product Type

7.5.5.3.2 Market size and forecast, by Device Type

7.5.5.3.3 Market size and forecast, by End User

8.1. Introduction

8.2. Top winning strategies

8.3. Product Mapping of Top 10 Player

8.4. Competitive Dashboard

8.5. Competitive Heatmap

8.6. Key developments

9.1 FRESHDESK, INC.

9.1.1 Company overview

9.1.2 Company snapshot

9.1.3 Operating business segments

9.1.4 Product portfolio

9.1.5 Business performance

9.1.6 Key strategic moves and developments

9.2 KAYAKO, INC.

9.2.1 Company overview

9.2.2 Company snapshot

9.2.3 Operating business segments

9.2.4 Product portfolio

9.2.5 Business performance

9.2.6 Key strategic moves and developments

9.3 . LIVECHAT, INC.

9.3.1 Company overview

9.3.2 Company snapshot

9.3.3 Operating business segments

9.3.4 Product portfolio

9.3.5 Business performance

9.3.6 Key strategic moves and developments

9.4 LIVEPERSON, INC.

9.4.1 Company overview

9.4.2 Company snapshot

9.4.3 Operating business segments

9.4.4 Product portfolio

9.4.5 Business performance

9.4.6 Key strategic moves and developments

9.5 LOGMEIN, INC.

9.5.1 Company overview

9.5.2 Company snapshot

9.5.3 Operating business segments

9.5.4 Product portfolio

9.5.5 Business performance

9.5.6 Key strategic moves and developments

9.6 OLARK

9.6.1 Company overview

9.6.2 Company snapshot

9.6.3 Operating business segments

9.6.4 Product portfolio

9.6.5 Business performance

9.6.6 Key strategic moves and developments

9.7 PROVIDE SUPPORT LLC.

9.7.1 Company overview

9.7.2 Company snapshot

9.7.3 Operating business segments

9.7.4 Product portfolio

9.7.5 Business performance

9.7.6 Key strategic moves and developments

9.8 SNAPENGAGE

9.8.1 Company overview

9.8.2 Company snapshot

9.8.3 Operating business segments

9.8.4 Product portfolio

9.8.5 Business performance

9.8.6 Key strategic moves and developments

9.9 WOOPRA, INC.

9.9.1 Company overview

9.9.2 Company snapshot

9.9.3 Operating business segments

9.9.4 Product portfolio

9.9.5 Business performance

9.9.6 Key strategic moves and developments

9.10 ZENDESK

9.10.1 Company overview

9.10.2 Company snapshot

9.10.3 Operating business segments

9.10.4 Product portfolio

9.10.5 Business performance

9.10.6 Key strategic moves and development

LIST OF TABLES

TABLE 1. GLOBAL LIVE CHAT SOFTWARE MARKET, BY PRODUCT TYPE, 2020-2030,($MILLION)

TABLE 2. LIVE CHAT SOFTWARE MARKET REVENUE, FOR CUSTOMER SERVICE LIVE CHAT SYSTEM, BY REGION , 2020-2030,($MILLION)

TABLE 3. LIVE CHAT SOFTWARE MARKET CUSTOMER SERVICE LIVE CHAT SYSTEM BY COUNTRY, 2020-2030,($MILLION)

TABLE 4. LIVE CHAT SOFTWARE MARKET REVENUE, FOR INFORMATIONAL LIVE CHAT SYSTEM, BY REGION , 2020-2030,($MILLION)

TABLE 5. LIVE CHAT SOFTWARE MARKET INFORMATIONAL LIVE CHAT SYSTEM BY COUNTRY, 2020-2030,($MILLION)

TABLE 6. LIVE CHAT SOFTWARE MARKET REVENUE, FOR SALES LIVE CHAT SYSTEM, BY REGION , 2020-2030,($MILLION)

TABLE 7. LIVE CHAT SOFTWARE MARKET SALES LIVE CHAT SYSTEM BY COUNTRY, 2020-2030,($MILLION)

TABLE 8. GLOBAL LIVE CHAT SOFTWARE MARKET, BY DEVICE TYPE, 2020-2030,($MILLION)

TABLE 9. LIVE CHAT SOFTWARE MARKET REVENUE, FOR MOBILE, BY REGION , 2020-2030,($MILLION)

TABLE 10. LIVE CHAT SOFTWARE MARKET MOBILE BY COUNTRY, 2020-2030,($MILLION)

TABLE 11. LIVE CHAT SOFTWARE MARKET REVENUE, FOR DESKTOP, BY REGION , 2020-2030,($MILLION)

TABLE 12. LIVE CHAT SOFTWARE MARKET DESKTOP BY COUNTRY, 2020-2030,($MILLION)

TABLE 13. GLOBAL LIVE CHAT SOFTWARE MARKET, BY END USER, 2020-2030,($MILLION)

TABLE 14. LIVE CHAT SOFTWARE MARKET REVENUE, FOR RETAIL AND ECOMMERCE, BY REGION , 2020-2030,($MILLION)

TABLE 15. LIVE CHAT SOFTWARE MARKET RETAIL AND ECOMMERCE BY COUNTRY, 2020-2030,($MILLION)

TABLE 16. LIVE CHAT SOFTWARE MARKET REVENUE, FOR TELECOMMUNICATION AND IT, BY REGION , 2020-2030,($MILLION)

TABLE 17. LIVE CHAT SOFTWARE MARKET TELECOMMUNICATION AND IT BY COUNTRY, 2020-2030,($MILLION)

TABLE 18. LIVE CHAT SOFTWARE MARKET REVENUE, FOR BFSI, BY REGION , 2020-2030,($MILLION)

TABLE 19. LIVE CHAT SOFTWARE MARKET BFSI BY COUNTRY, 2020-2030,($MILLION)

TABLE 20. LIVE CHAT SOFTWARE MARKET REVENUE, FOR TRAVEL AND HOSPITALITY, BY REGION , 2020-2030,($MILLION)

TABLE 21. LIVE CHAT SOFTWARE MARKET TRAVEL AND HOSPITALITY BY COUNTRY, 2020-2030,($MILLION)

TABLE 22. LIVE CHAT SOFTWARE MARKET REVENUE, FOR EDUCATION, BY REGION , 2020-2030,($MILLION)

TABLE 23. LIVE CHAT SOFTWARE MARKET EDUCATION BY COUNTRY, 2020-2030,($MILLION)

TABLE 24. LIVE CHAT SOFTWARE MARKET REVENUE, FOR HEALTHCARE, BY REGION , 2020-2030,($MILLION)

TABLE 25. LIVE CHAT SOFTWARE MARKET HEALTHCARE BY COUNTRY, 2020-2030,($MILLION)

TABLE 26. LIVE CHAT SOFTWARE MARKET REVENUE, FOR OTHERS, BY REGION , 2020-2030,($MILLION)

TABLE 27. LIVE CHAT SOFTWARE MARKET OTHERS BY COUNTRY, 2020-2030,($MILLION)

TABLE 28. LIVE CHAT SOFTWARE MARKET, BY REGION, 2020-2030,($MILLION)

TABLE 29. NORTH AMERICA LIVE CHAT SOFTWARE MARKET, BY PRODUCT TYPE, 2020-2030,($MILLION)

TABLE 30. NORTH AMERICA LIVE CHAT SOFTWARE MARKET, BY DEVICE TYPE, 2020-2030,($MILLION)

TABLE 31. NORTH AMERICA LIVE CHAT SOFTWARE MARKET, BY END USER, 2020-2030,($MILLION)

TABLE 32. NORTH AMERICA LIVE CHAT SOFTWARE MARKET, BY COUNTRY, 2020-2030,($MILLION)

TABLE 33. U.S. LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE 2020-2030,($MILLION)

TABLE 34. U.S. LIVE CHAT SOFTWARE MARKET BY DEVICE TYPE 2020-2030,($MILLION)

TABLE 35. U.S. LIVE CHAT SOFTWARE MARKET BY END USER 2020-2030,($MILLION)

TABLE 36. CANADA LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE 2020-2030,($MILLION)

TABLE 37. CANADA LIVE CHAT SOFTWARE MARKET BY DEVICE TYPE 2020-2030,($MILLION)

TABLE 38. CANADA LIVE CHAT SOFTWARE MARKET BY END USER 2020-2030,($MILLION)

TABLE 39. EUROPE LIVE CHAT SOFTWARE MARKET, BY PRODUCT TYPE, 2020-2030,($MILLION)

TABLE 40. EUROPE LIVE CHAT SOFTWARE MARKET, BY DEVICE TYPE, 2020-2030,($MILLION)

TABLE 41. EUROPE LIVE CHAT SOFTWARE MARKET, BY END USER, 2020-2030,($MILLION)

TABLE 42. EUROPE LIVE CHAT SOFTWARE MARKET, BY COUNTRY, 2020-2030,($MILLION)

TABLE 43. U.K. LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE 2020-2030,($MILLION)

TABLE 44. U.K. LIVE CHAT SOFTWARE MARKET BY DEVICE TYPE 2020-2030,($MILLION)

TABLE 45. U.K. LIVE CHAT SOFTWARE MARKET BY END USER 2020-2030,($MILLION)

TABLE 46. GERMANY LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE 2020-2030,($MILLION)

TABLE 47. GERMANY LIVE CHAT SOFTWARE MARKET BY DEVICE TYPE 2020-2030,($MILLION)

TABLE 48. GERMANY LIVE CHAT SOFTWARE MARKET BY END USER 2020-2030,($MILLION)

TABLE 49. FRANCE LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE 2020-2030,($MILLION)

TABLE 50. FRANCE LIVE CHAT SOFTWARE MARKET BY DEVICE TYPE 2020-2030,($MILLION)

TABLE 51. FRANCE LIVE CHAT SOFTWARE MARKET BY END USER 2020-2030,($MILLION)

TABLE 52. NETHERLANDS LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE 2020-2030,($MILLION)

TABLE 53. NETHERLANDS LIVE CHAT SOFTWARE MARKET BY DEVICE TYPE 2020-2030,($MILLION)

TABLE 54. NETHERLANDS LIVE CHAT SOFTWARE MARKET BY END USER 2020-2030,($MILLION)

TABLE 55. SPAIN LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE 2020-2030,($MILLION)

TABLE 56. SPAIN LIVE CHAT SOFTWARE MARKET BY DEVICE TYPE 2020-2030,($MILLION)

TABLE 57. SPAIN LIVE CHAT SOFTWARE MARKET BY END USER 2020-2030,($MILLION)

TABLE 58. REST OF EUROPE LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE 2020-2030,($MILLION)

TABLE 59. REST OF EUROPE LIVE CHAT SOFTWARE MARKET BY DEVICE TYPE 2020-2030,($MILLION)

TABLE 60. REST OF EUROPE LIVE CHAT SOFTWARE MARKET BY END USER 2020-2030,($MILLION)

TABLE 61. ASIA-PACIFIC LIVE CHAT SOFTWARE MARKET, BY PRODUCT TYPE, 2020-2030,($MILLION)

TABLE 62. ASIA-PACIFIC LIVE CHAT SOFTWARE MARKET, BY DEVICE TYPE, 2020-2030,($MILLION)

TABLE 63. ASIA-PACIFIC LIVE CHAT SOFTWARE MARKET, BY END USER, 2020-2030,($MILLION)

TABLE 64. ASIA-PACIFIC LIVE CHAT SOFTWARE MARKET, BY COUNTRY, 2020-2030,($MILLION)

TABLE 65. CHINA LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE 2020-2030,($MILLION)

TABLE 66. CHINA LIVE CHAT SOFTWARE MARKET BY DEVICE TYPE 2020-2030,($MILLION)

TABLE 67. CHINA LIVE CHAT SOFTWARE MARKET BY END USER 2020-2030,($MILLION)

TABLE 68. JAPAN LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE 2020-2030,($MILLION)

TABLE 69. JAPAN LIVE CHAT SOFTWARE MARKET BY DEVICE TYPE 2020-2030,($MILLION)

TABLE 70. JAPAN LIVE CHAT SOFTWARE MARKET BY END USER 2020-2030,($MILLION)

TABLE 71. INDIA LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE 2020-2030,($MILLION)

TABLE 72. INDIA LIVE CHAT SOFTWARE MARKET BY DEVICE TYPE 2020-2030,($MILLION)

TABLE 73. INDIA LIVE CHAT SOFTWARE MARKET BY END USER 2020-2030,($MILLION)

TABLE 74. AUSTRALIA LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE 2020-2030,($MILLION)

TABLE 75. AUSTRALIA LIVE CHAT SOFTWARE MARKET BY DEVICE TYPE 2020-2030,($MILLION)

TABLE 76. AUSTRALIA LIVE CHAT SOFTWARE MARKET BY END USER 2020-2030,($MILLION)

TABLE 77. REST OF ASIA-PACIFIC LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE 2020-2030,($MILLION)

TABLE 78. REST OF ASIA-PACIFIC LIVE CHAT SOFTWARE MARKET BY DEVICE TYPE 2020-2030,($MILLION)

TABLE 79. REST OF ASIA-PACIFIC LIVE CHAT SOFTWARE MARKET BY END USER 2020-2030,($MILLION)

TABLE 80. LAMEA LIVE CHAT SOFTWARE MARKET, BY PRODUCT TYPE, 2020-2030,($MILLION)

TABLE 81. LAMEA LIVE CHAT SOFTWARE MARKET, BY DEVICE TYPE, 2020-2030,($MILLION)

TABLE 82. LAMEA LIVE CHAT SOFTWARE MARKET, BY END USER, 2020-2030,($MILLION)

TABLE 83. LAMEA LIVE CHAT SOFTWARE MARKET, BY COUNTRY, 2020-2030,($MILLION)

TABLE 84. LATIN AMERICA LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE 2020-2030,($MILLION)

TABLE 85. LATIN AMERICA LIVE CHAT SOFTWARE MARKET BY DEVICE TYPE 2020-2030,($MILLION)

TABLE 86. LATIN AMERICA LIVE CHAT SOFTWARE MARKET BY END USER 2020-2030,($MILLION)

TABLE 87. MIDDLE EAST LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE 2020-2030,($MILLION)

TABLE 88. MIDDLE EAST LIVE CHAT SOFTWARE MARKET BY DEVICE TYPE 2020-2030,($MILLION)

TABLE 89. MIDDLE EAST LIVE CHAT SOFTWARE MARKET BY END USER 2020-2030,($MILLION)

TABLE 90. AFRICA LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE 2020-2030,($MILLION)

TABLE 91. AFRICA LIVE CHAT SOFTWARE MARKET BY DEVICE TYPE 2020-2030,($MILLION)

TABLE 92. AFRICA LIVE CHAT SOFTWARE MARKET BY END USER 2020-2030,($MILLION)

TABLE 93.FRESHDESK, INC.: COMPANY SNAPSHOT

TABLE 94.FRESHDESK, INC.: OPERATING SEGMENTS

TABLE 95.FRESHDESK, INC.: PRODUCT PORTFOLIO

TABLE 96.FRESHDESK, INC.: NET SALES,

TABLE 97.FRESHDESK, INC.: KEY STRATERGIES

TABLE 98.KAYAKO, INC.: COMPANY SNAPSHOT

TABLE 99.KAYAKO, INC.: OPERATING SEGMENTS

TABLE 100.KAYAKO, INC.: PRODUCT PORTFOLIO

TABLE 101.KAYAKO, INC.: NET SALES,

TABLE 102.KAYAKO, INC.: KEY STRATERGIES

TABLE 103.. LIVECHAT, INC.: COMPANY SNAPSHOT

TABLE 104.. LIVECHAT, INC.: OPERATING SEGMENTS

TABLE 105.. LIVECHAT, INC.: PRODUCT PORTFOLIO

TABLE 106.. LIVECHAT, INC.: NET SALES,

TABLE 107.. LIVECHAT, INC.: KEY STRATERGIES

TABLE 108.LIVEPERSON, INC.: COMPANY SNAPSHOT

TABLE 109.LIVEPERSON, INC.: OPERATING SEGMENTS

TABLE 110.LIVEPERSON, INC.: PRODUCT PORTFOLIO

TABLE 111.LIVEPERSON, INC.: NET SALES,

TABLE 112.LIVEPERSON, INC.: KEY STRATERGIES

TABLE 113.LOGMEIN, INC.: COMPANY SNAPSHOT

TABLE 114.LOGMEIN, INC.: OPERATING SEGMENTS

TABLE 115.LOGMEIN, INC.: PRODUCT PORTFOLIO

TABLE 116.LOGMEIN, INC.: NET SALES,

TABLE 117.LOGMEIN, INC.: KEY STRATERGIES

TABLE 118.OLARK: COMPANY SNAPSHOT

TABLE 119.OLARK: OPERATING SEGMENTS

TABLE 120.OLARK: PRODUCT PORTFOLIO

TABLE 121.OLARK: NET SALES,

TABLE 122.OLARK: KEY STRATERGIES

TABLE 123.PROVIDE SUPPORT LLC.: COMPANY SNAPSHOT

TABLE 124.PROVIDE SUPPORT LLC.: OPERATING SEGMENTS

TABLE 125.PROVIDE SUPPORT LLC.: PRODUCT PORTFOLIO

TABLE 126.PROVIDE SUPPORT LLC.: NET SALES,

TABLE 127.PROVIDE SUPPORT LLC.: KEY STRATERGIES

TABLE 128.SNAPENGAGE: COMPANY SNAPSHOT

TABLE 129.SNAPENGAGE: OPERATING SEGMENTS

TABLE 130.SNAPENGAGE: PRODUCT PORTFOLIO

TABLE 131.SNAPENGAGE: NET SALES,

TABLE 132.SNAPENGAGE: KEY STRATERGIES

TABLE 133.WOOPRA, INC.: COMPANY SNAPSHOT

TABLE 134.WOOPRA, INC.: OPERATING SEGMENTS

TABLE 135.WOOPRA, INC.: PRODUCT PORTFOLIO

TABLE 136.WOOPRA, INC.: NET SALES,

TABLE 137.WOOPRA, INC.: KEY STRATERGIES

TABLE 138.ZENDESK: COMPANY SNAPSHOT

TABLE 139.ZENDESK: OPERATING SEGMENTS

TABLE 140.ZENDESK: PRODUCT PORTFOLIO

TABLE 141.ZENDESK: NET SALES,

TABLE 142.ZENDESK: KEY STRATERGIES LIST OF FIGURES

FIGURE 1.LIVE CHAT SOFTWARE MARKET SEGMENTATION

FIGURE 2.LIVE CHAT SOFTWARE MARKET,2020-2030

FIGURE 3.LIVE CHAT SOFTWARE MARKET,2020-2030

FIGURE 4. TOP INVESTMENT POCKETS, BY REGION

FIGURE 5.PORTER FIVE-1

FIGURE 6.PORTER FIVE-2

FIGURE 7.PORTER FIVE-3

FIGURE 8.PORTER FIVE-4

FIGURE 9.PORTER FIVE-5

FIGURE 10.TOP PLAYER POSITIONING

FIGURE 11.LIVE CHAT SOFTWARE MARKET:DRIVERS, RESTRAINTS AND OPPORTUNITIES

FIGURE 12.REGULATORY GUIDELINES

FIGURE 13.KEY REGULATION ANALYSIS

FIGURE 14.PATENT ANALYSIS BY COMPANY

FIGURE 15.PATENT ANALYSIS BY COUNTRY

FIGURE 16.LIVE CHAT SOFTWARE MARKET,BY PRODUCT TYPE,2020(%)

FIGURE 17.COMPARATIVE SHARE ANALYSIS OF CUSTOMER SERVICE LIVE CHAT SYSTEM LIVE CHAT SOFTWARE MARKET,2020-2030(%)

FIGURE 18.COMPARATIVE SHARE ANALYSIS OF INFORMATIONAL LIVE CHAT SYSTEM LIVE CHAT SOFTWARE MARKET,2020-2030(%)

FIGURE 19.COMPARATIVE SHARE ANALYSIS OF SALES LIVE CHAT SYSTEM LIVE CHAT SOFTWARE MARKET,2020-2030(%)

FIGURE 20.LIVE CHAT SOFTWARE MARKET,BY DEVICE TYPE,2020(%)

FIGURE 21.COMPARATIVE SHARE ANALYSIS OF MOBILE LIVE CHAT SOFTWARE MARKET,2020-2030(%)

FIGURE 22.COMPARATIVE SHARE ANALYSIS OF DESKTOP LIVE CHAT SOFTWARE MARKET,2020-2030(%)

FIGURE 23.LIVE CHAT SOFTWARE MARKET,BY END USER,2020(%)

FIGURE 24.COMPARATIVE SHARE ANALYSIS OF RETAIL AND ECOMMERCE LIVE CHAT SOFTWARE MARKET,2020-2030(%)

FIGURE 25.COMPARATIVE SHARE ANALYSIS OF TELECOMMUNICATION AND IT LIVE CHAT SOFTWARE MARKET,2020-2030(%)

FIGURE 26.COMPARATIVE SHARE ANALYSIS OF BFSI LIVE CHAT SOFTWARE MARKET,2020-2030(%)

FIGURE 27.COMPARATIVE SHARE ANALYSIS OF TRAVEL AND HOSPITALITY LIVE CHAT SOFTWARE MARKET,2020-2030(%)

FIGURE 28.COMPARATIVE SHARE ANALYSIS OF EDUCATION LIVE CHAT SOFTWARE MARKET,2020-2030(%)

FIGURE 29.COMPARATIVE SHARE ANALYSIS OF HEALTHCARE LIVE CHAT SOFTWARE MARKET,2020-2030(%)

FIGURE 30.COMPARATIVE SHARE ANALYSIS OF OTHERS LIVE CHAT SOFTWARE MARKET,2020-2030(%)

FIGURE 31.LIVE CHAT SOFTWARE MARKET BY REGION,2020

FIGURE 32.U.S. LIVE CHAT SOFTWARE MARKET,2020-2030($MILLION)

FIGURE 33.CANADA LIVE CHAT SOFTWARE MARKET,2020-2030($MILLION)

FIGURE 34.U.K. LIVE CHAT SOFTWARE MARKET,2020-2030($MILLION)

FIGURE 35.GERMANY LIVE CHAT SOFTWARE MARKET,2020-2030($MILLION)

FIGURE 36.FRANCE LIVE CHAT SOFTWARE MARKET,2020-2030($MILLION)

FIGURE 37.NETHERLANDS LIVE CHAT SOFTWARE MARKET,2020-2030($MILLION)

FIGURE 38.SPAIN LIVE CHAT SOFTWARE MARKET,2020-2030($MILLION)

FIGURE 39.REST OF EUROPE LIVE CHAT SOFTWARE MARKET,2020-2030($MILLION)

FIGURE 40.CHINA LIVE CHAT SOFTWARE MARKET,2020-2030($MILLION)

FIGURE 41.JAPAN LIVE CHAT SOFTWARE MARKET,2020-2030($MILLION)

FIGURE 42.INDIA LIVE CHAT SOFTWARE MARKET,2020-2030($MILLION)

FIGURE 43.AUSTRALIA LIVE CHAT SOFTWARE MARKET,2020-2030($MILLION)

FIGURE 44.REST OF ASIA-PACIFIC LIVE CHAT SOFTWARE MARKET,2020-2030($MILLION)

FIGURE 45.LATIN AMERICA LIVE CHAT SOFTWARE MARKET,2020-2030($MILLION)

FIGURE 46.MIDDLE EAST LIVE CHAT SOFTWARE MARKET,2020-2030($MILLION)

FIGURE 47.AFRICA LIVE CHAT SOFTWARE MARKET,2020-2030($MILLION)

FIGURE 48. TOP WINNING STRATEGIES, BY YEAR

FIGURE 49. TOP WINNING STRATEGIES, BY DEVELOPMENT

FIGURE 50. TOP WINNING STRATEGIES, BY COMPANY

FIGURE 51.PRODUCT MAPPING OF TOP 10 PLAYERS

FIGURE 52.COMPETITIVE DASHBOARD

FIGURE 53.COMPETITIVE HEATMAP OF TOP 10 KEY PLAYERS

FIGURE 54.FRESHDESK, INC..: NET SALES ,($MILLION)

FIGURE 55.KAYAKO, INC..: NET SALES ,($MILLION)

FIGURE 56.. LIVECHAT, INC..: NET SALES ,($MILLION)

FIGURE 57.LIVEPERSON, INC..: NET SALES ,($MILLION)

FIGURE 58.LOGMEIN, INC..: NET SALES ,($MILLION)

FIGURE 59.OLARK.: NET SALES ,($MILLION)

FIGURE 60.PROVIDE SUPPORT LLC..: NET SALES ,($MILLION)

FIGURE 61.SNAPENGAGE.: NET SALES ,($MILLION)

FIGURE 62.WOOPRA, INC..: NET SALES ,($MILLION)

FIGURE 63.ZENDESK.: NET SALES ,($MILLION