Banking CRM Software Market By Offering (Solution, Service), By Deployment Mode (On-Premises, Cloud), By Application (Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation, Others): Global Opportunity Analysis and Industry Forecast, 2021-2031

Banking CRM Software Market

The Banking CRM software Market is likely to experience a significant growth rate of 15.7% from 2022-2031 owing to increasing market demand from banking services sector –

 

Banking customer relationship management (CRM) software assists banks in putting customer-centric strategies into practice so that they can start value-added marketing initiatives, boost revenues, and provide first-rate customer service. A banking CRM software can also assist banks in establishing a customer-centric business model, personalizing communications, enhancing digital interactions, resolving inter-departmental communications, and even increasing the productivity of banking agents.

Key factors driving the growth of the banking CRM software market include The adoption of banking CRM software has expanded as a result of a growing trend among small and medium-sized enterprises to provide better customer services and integrate with other web-based programs, such as automated bank feeds and automated billing capabilities. In addition, the rise in demand for automated banking CRM software and increase in acceptance of internet of things (IoT) & cloud-based services have driven the expansion of the worldwide banking CRM software market. Further, databases and CRM profiles act as data sources for a system's additional features. Because of this, large-scale businesses are the main consumers of these applications, utilizing them throughout their many business lines and divisions. In fact, a CRM system is used by 91% of companies with more than 10 workers. Despite the widespread usage of CRM software by businesses across all industries, banking and financial services have been highlighted as the primary sectors driving the market's expansion. There are several obstacles facing the CRM banking industry, including intense rivalry, elevated client demands, and poor data interoperability. The platforms of today are made to take care of these issues and improve the existing processes and products that banks and other financial institutions offer. There are several advantages to using one.

The market also offers growth opportunities to the key players in the market.  Integration of advanced technologies such as artificial intelligence (AI), machine learning (ML), robotic process automation (RPA) and others in the software, is expected to boost the growth of the market in upcoming years. In addition, constant improvement in the system UI of banking CRM software is expected to create lucrative opportunities for the market in future. Furthermore, Banks may proactively develop customized products and services for consumers thanks to CRM banking software, which gives users a 360-degree picture of customers. Additionally, it enables users to add comments on specific encounters to a customer's profile, particularly for unique requirements or traits. CRM solutions also include messages from many sources, including social media and other parts of the system. This makes it possible for bank representatives to continue talks where they left off, giving the appearance that the bank is actively concerned about its clients' requirements. As a result, client loyalty and retention are encouraged. Furthermore, CRM solutions streamline business workflows and operations because they let users carry out planned tasks. Routine work are mechanized, repetitive chores are minimized, and time-consuming tasks are structured. As a result of the accelerated operations, each bank agent has more room to assist consumers, improving an organization's level of sales and customer service.

 

The banking CRM software market is segmented into offering, deployment mode, application, and region. By offering, the market is differentiated into solution and services. Depending on deployment mode, it is fragmented into on-premises and cloud. Depending on application, it is segmented into customer service, customer experience management, CRM analytics, marketing automation, social medial monitoring and others. Region wise, it is analyzed across North America (the U.S., and Canada), Europe (the UK, Germany, France, Italy, Spain, and rest of Europe), Asia-Pacific (China, India, Japan, Australia, South Korea, and rest of Asia-Pacific), and LAMEA (Latin America, Middle East and Africa).

 

The key players profiled in the study Salesforce, Inc., SugarCRM Inc., Microsoft, Oracle, LeadSquared, Pegasystems Inc., Claritysoft, Zoho Corporation Pvt. Ltd., HubSpot, Inc., and KAPTURE. The players in the market have been actively engaged in the adoption various strategies such as acquisition, product launch and expansion to remain competitive and gain advantage over the competitors in the market. For instance, in September 2021, Finastra has launched Total Lending Home, a new cloud-based portal to launch and manage the total lending suite of solutions. Current lending products available through the total lending home portal include Fusion LaserPro, Fusion DepositPro, Fusion Compliance Reporter, and ProSign Online, with additional lending products to follow.

 

Key Market Insights

By offering, the solution segment accounted for the highest banking CRM software market share, in terms of revenue in 2021.

On the basis of deployment mode, the cloud segment is expected to exhibit the fastest growth rate during the forecast period in banking CRM software market.

Region wise, North America generated the highest revenue of banking CRM software market size in 2021. 

Overview

Banking customer relationship management (CRM) software assists banks in putting customer-centric strategies into practice so that they can start value-added marketing initiatives, boost revenues, and provide first-rate customer service. A banking CRM software can also assist banks in establishing a customer-centric business model, personalizing communications, enhancing digital interactions, resolving inter-departmental communications, and even increasing the productivity of banking agents.

The adoption of banking CRM software has expanded as a result of a growing trend among small and medium-sized enterprises to provide better customer services and integrate with other web-based programs, such as automated bank feeds and automated billing capabilities. In addition, the rise in demand for automated banking CRM software and increase in acceptance of internet of things (IoT) & cloud-based services have driven the expansion of the worldwide banking CRM software market. However, high implementation and integration costs required to incorporate this software with the existing systems are some of the factors that hamper the market growth. On the contrary, integration of advanced technologies such as artificial intelligence (AI), machine learning (ML), robotic process automation (RPA) and others in the software, is expected to boost the growth of the market in upcoming years. In addition, constant improvement in the system UI of banking CRM software is expected to create lucrative opportunities for the market in future.

The banking CRM software market is segmented into offering, deployment mode, application, and region. By offering, the market is differentiated into solution and services. Depending on deployment mode, it is fragmented into on-premises and cloud. Depending on application, it is segmented into customer service, customer experience management, CRM analytics, marketing automation, social medial monitoring and others. Region wise, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA. 

The banking CRM software market analysis includes top companies operating in the market such as Salesforce, Inc., SugarCRM Inc., Microsoft, Oracle, LeadSquared, Pegasystems Inc., Claritysoft, Zoho Corporation Pvt. Ltd., HubSpot, Inc., and KAPTURE. These players have adopted various strategies to increase their market penetration and strengthen their position in the banking CRM software industry.   

KEY BENEFITS FOR STAKEHOLDERS

●The study provides in-depth analysis of the global banking CRM software market along with current trends and future estimations to illustrate the imminent investment pockets.

●Information about key drivers, restrains, & opportunities and their impact analysis on the global banking CRM software market size are provided in the report.

●The Porter’s five forces analysis illustrates the potency of buyers and suppliers operating in the industry.

●The quantitative analysis of the global banking CRM software market from 2021 to 2031 is provided to determine the market potential.

Key Market Segments

○ KAPTUR

Scope of Banking CRM Software Market Report

1.1. Report description

1.2. Key market segments

1.3. Key benefits to the stakeholders

1.4. Research Methodology

1.4.1. Primary research

1.4.2. Secondary research

1.4.3. Analyst tools and models

2.1. CXO Perspective

3.1. Market definition and scope

3.2. Key findings

3.2.1. Top impacting factors

3.2.2. Top investment pockets

3.3. Porter’s five forces analysis

3.3.1. High to moderate bargaining power of suppliers

3.3.2. High to low bargaining power of buyers

3.3.3. Moderate to high threat of substitutes

3.3.4. High threat of new entrants

3.3.5. Moderate to high intensity of rivalry

3.4. Market dynamics

3.4.1. Drivers

3.4.1.1. High demand for banking CRM to enhance customer experience

3.4.1.2. High bank productivity and profitability

3.4.1.3. Better segmentation and customer retention

3.4.2. Restraints

3.4.2.1. Security issues with the CRM software

3.4.2.2. High cost of implementation of CRM

3.4.2.3. Lack of trained and qualified staff

3.4.3. Opportunities

3.4.3.1. Integration of AI, ML, and BI in banking CRM software

3.5. COVID-19 Impact Analysis on the market

4.1. Overview

4.1.1. Market size and forecast

4.2. Solution

4.2.1. Key market trends, growth factors and opportunities

4.2.2. Market size and forecast, by region

4.2.3. Market share analysis by country

4.3. Service

4.3.1. Key market trends, growth factors and opportunities

4.3.2. Market size and forecast, by region

4.3.3. Market share analysis by country

5.1. Overview

5.1.1. Market size and forecast

5.2. On-Premises

5.2.1. Key market trends, growth factors and opportunities

5.2.2. Market size and forecast, by region

5.2.3. Market share analysis by country

5.3. Cloud

5.3.1. Key market trends, growth factors and opportunities

5.3.2. Market size and forecast, by region

5.3.3. Market share analysis by country

6.1. Overview

6.1.1. Market size and forecast

6.2. Customer Service

6.2.1. Key market trends, growth factors and opportunities

6.2.2. Market size and forecast, by region

6.2.3. Market share analysis by country

6.3. Customer Experience Management

6.3.1. Key market trends, growth factors and opportunities

6.3.2. Market size and forecast, by region

6.3.3. Market share analysis by country

6.4. CRM Analytics

6.4.1. Key market trends, growth factors and opportunities

6.4.2. Market size and forecast, by region

6.4.3. Market share analysis by country

6.5. Marketing Automation

6.5.1. Key market trends, growth factors and opportunities

6.5.2. Market size and forecast, by region

6.5.3. Market share analysis by country

6.6. Salesforce Automation

6.6.1. Key market trends, growth factors and opportunities

6.6.2. Market size and forecast, by region

6.6.3. Market share analysis by country

6.7. Others

6.7.1. Key market trends, growth factors and opportunities

6.7.2. Market size and forecast, by region

6.7.3. Market share analysis by country

7.1. Overview

7.1.1. Market size and forecast By Region

7.2. North America

7.2.1. Key trends and opportunities

7.2.2. Market size and forecast, by Offering

7.2.3. Market size and forecast, by Deployment Mode

7.2.4. Market size and forecast, by Application

7.2.5. Market size and forecast, by country

7.2.5.1. U.S.

7.2.5.1.1. Key market trends, growth factors and opportunities

7.2.5.1.2. Market size and forecast, by Offering

7.2.5.1.3. Market size and forecast, by Deployment Mode

7.2.5.1.4. Market size and forecast, by Application

7.2.5.2. Canada

7.2.5.2.1. Key market trends, growth factors and opportunities

7.2.5.2.2. Market size and forecast, by Offering

7.2.5.2.3. Market size and forecast, by Deployment Mode

7.2.5.2.4. Market size and forecast, by Application

7.3. Europe

7.3.1. Key trends and opportunities

7.3.2. Market size and forecast, by Offering

7.3.3. Market size and forecast, by Deployment Mode

7.3.4. Market size and forecast, by Application

7.3.5. Market size and forecast, by country

7.3.5.1. UK

7.3.5.1.1. Key market trends, growth factors and opportunities

7.3.5.1.2. Market size and forecast, by Offering

7.3.5.1.3. Market size and forecast, by Deployment Mode

7.3.5.1.4. Market size and forecast, by Application

7.3.5.2. Germany

7.3.5.2.1. Key market trends, growth factors and opportunities

7.3.5.2.2. Market size and forecast, by Offering

7.3.5.2.3. Market size and forecast, by Deployment Mode

7.3.5.2.4. Market size and forecast, by Application

7.3.5.3. France

7.3.5.3.1. Key market trends, growth factors and opportunities

7.3.5.3.2. Market size and forecast, by Offering

7.3.5.3.3. Market size and forecast, by Deployment Mode

7.3.5.3.4. Market size and forecast, by Application

7.3.5.4. Italy

7.3.5.4.1. Key market trends, growth factors and opportunities

7.3.5.4.2. Market size and forecast, by Offering

7.3.5.4.3. Market size and forecast, by Deployment Mode

7.3.5.4.4. Market size and forecast, by Application

7.3.5.5. Spain

7.3.5.5.1. Key market trends, growth factors and opportunities

7.3.5.5.2. Market size and forecast, by Offering

7.3.5.5.3. Market size and forecast, by Deployment Mode

7.3.5.5.4. Market size and forecast, by Application

7.3.5.6. Rest of Europe

7.3.5.6.1. Key market trends, growth factors and opportunities

7.3.5.6.2. Market size and forecast, by Offering

7.3.5.6.3. Market size and forecast, by Deployment Mode

7.3.5.6.4. Market size and forecast, by Application

7.4. Asia-Pacific

7.4.1. Key trends and opportunities

7.4.2. Market size and forecast, by Offering

7.4.3. Market size and forecast, by Deployment Mode

7.4.4. Market size and forecast, by Application

7.4.5. Market size and forecast, by country

7.4.5.1. China

7.4.5.1.1. Key market trends, growth factors and opportunities

7.4.5.1.2. Market size and forecast, by Offering

7.4.5.1.3. Market size and forecast, by Deployment Mode

7.4.5.1.4. Market size and forecast, by Application

7.4.5.2. Japan

7.4.5.2.1. Key market trends, growth factors and opportunities

7.4.5.2.2. Market size and forecast, by Offering

7.4.5.2.3. Market size and forecast, by Deployment Mode

7.4.5.2.4. Market size and forecast, by Application

7.4.5.3. India

7.4.5.3.1. Key market trends, growth factors and opportunities

7.4.5.3.2. Market size and forecast, by Offering

7.4.5.3.3. Market size and forecast, by Deployment Mode

7.4.5.3.4. Market size and forecast, by Application

7.4.5.4. Australia

7.4.5.4.1. Key market trends, growth factors and opportunities

7.4.5.4.2. Market size and forecast, by Offering

7.4.5.4.3. Market size and forecast, by Deployment Mode

7.4.5.4.4. Market size and forecast, by Application

7.4.5.5. South Korea

7.4.5.5.1. Key market trends, growth factors and opportunities

7.4.5.5.2. Market size and forecast, by Offering

7.4.5.5.3. Market size and forecast, by Deployment Mode

7.4.5.5.4. Market size and forecast, by Application

7.4.5.6. Rest of Asia-Pacific

7.4.5.6.1. Key market trends, growth factors and opportunities

7.4.5.6.2. Market size and forecast, by Offering

7.4.5.6.3. Market size and forecast, by Deployment Mode

7.4.5.6.4. Market size and forecast, by Application

7.5. LAMEA

7.5.1. Key trends and opportunities

7.5.2. Market size and forecast, by Offering

7.5.3. Market size and forecast, by Deployment Mode

7.5.4. Market size and forecast, by Application

7.5.5. Market size and forecast, by country

7.5.5.1. Latin America

7.5.5.1.1. Key market trends, growth factors and opportunities

7.5.5.1.2. Market size and forecast, by Offering

7.5.5.1.3. Market size and forecast, by Deployment Mode

7.5.5.1.4. Market size and forecast, by Application

7.5.5.2. Middle East

7.5.5.2.1. Key market trends, growth factors and opportunities

7.5.5.2.2. Market size and forecast, by Offering

7.5.5.2.3. Market size and forecast, by Deployment Mode

7.5.5.2.4. Market size and forecast, by Application

7.5.5.3. Africa

7.5.5.3.1. Key market trends, growth factors and opportunities

7.5.5.3.2. Market size and forecast, by Offering

7.5.5.3.3. Market size and forecast, by Deployment Mode

7.5.5.3.4. Market size and forecast, by Application

8.1. Introduction

8.2. Top winning strategies

8.3. Product Mapping of Top 10 Player

8.4. Competitive Dashboard

8.5. Competitive Heatmap

8.6. Top player positioning, 2021

9.1. Salesforce, Inc.

9.1.1. Company overview

9.1.2. Key Executives

9.1.3. Company snapshot

9.1.4. Operating business segments

9.1.5. Product portfolio

9.1.6. Business performance

9.1.7. Key strategic moves and developments

9.2. SugarCRM Inc.

9.2.1. Company overview

9.2.2. Key Executives

9.2.3. Company snapshot

9.2.4. Operating business segments

9.2.5. Product portfolio

9.3. Microsoft

9.3.1. Company overview

9.3.2. Key Executives

9.3.3. Company snapshot

9.3.4. Operating business segments

9.3.5. Product portfolio

9.3.6. Business performance

9.4. Oracle

9.4.1. Company overview

9.4.2. Key Executives

9.4.3. Company snapshot

9.4.4. Operating business segments

9.4.5. Product portfolio

9.5. LeadSquared

9.5.1. Company overview

9.5.2. Key Executives

9.5.3. Company snapshot

9.5.4. Operating business segments

9.5.5. Product portfolio

9.6. Pegasystems Inc.

9.6.1. Company overview

9.6.2. Key Executives

9.6.3. Company snapshot

9.6.4. Operating business segments

9.6.5. Product portfolio

9.6.6. Business performance

9.6.7. Key strategic moves and developments

9.7. Zoho Corporation Pvt. Ltd.

9.7.1. Company overview

9.7.2. Key Executives

9.7.3. Company snapshot

9.7.4. Operating business segments

9.7.5. Product portfolio

9.8. Claritysoft Technologies

9.8.1. Company overview

9.8.2. Key Executives

9.8.3. Company snapshot

9.8.4. Operating business segments

9.8.5. Product portfolio

9.9. HubSpot, Inc.

9.9.1. Company overview

9.9.2. Key Executives

9.9.3. Company snapshot

9.9.4. Operating business segments

9.9.5. Product portfolio

9.9.6. Key strategic moves and developments

9.10. KAPTURE

9.10.1. Company overview

9.10.2. Key Executives

9.10.3. Company snapshot

9.10.4. Operating business segments

9.10.5. Product portfolio

9.10.6. Key strategic moves and development

LIST OF TABLES

TABLE 01. GLOBAL BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)

TABLE 02. BANKING CRM SOFTWARE MARKET FOR SOLUTION, BY REGION, 2021-2031 (REVENUE, $MILLION)

TABLE 03. BANKING CRM SOFTWARE MARKET FOR SERVICE, BY REGION, 2021-2031 (REVENUE, $MILLION)

TABLE 04. GLOBAL BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)

TABLE 05. BANKING CRM SOFTWARE MARKET FOR ON-PREMISES, BY REGION, 2021-2031 (REVENUE, $MILLION)

TABLE 06. BANKING CRM SOFTWARE MARKET FOR CLOUD, BY REGION, 2021-2031 (REVENUE, $MILLION)

TABLE 07. GLOBAL BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)

TABLE 08. BANKING CRM SOFTWARE MARKET FOR CUSTOMER SERVICE, BY REGION, 2021-2031 (REVENUE, $MILLION)

TABLE 09. BANKING CRM SOFTWARE MARKET FOR CUSTOMER EXPERIENCE MANAGEMENT, BY REGION, 2021-2031 (REVENUE, $MILLION)

TABLE 10. BANKING CRM SOFTWARE MARKET FOR CRM ANALYTICS, BY REGION, 2021-2031 (REVENUE, $MILLION)

TABLE 11. BANKING CRM SOFTWARE MARKET FOR MARKETING AUTOMATION, BY REGION, 2021-2031 (REVENUE, $MILLION)

TABLE 12. BANKING CRM SOFTWARE MARKET FOR SALESFORCE AUTOMATION, BY REGION, 2021-2031 (REVENUE, $MILLION)

TABLE 13. BANKING CRM SOFTWARE MARKET FOR OTHERS, BY REGION, 2021-2031 (REVENUE, $MILLION)

TABLE 14. BANKING CRM SOFTWARE MARKET, BY REGION, 2021-2031 (REVENUE, $MILLION)

TABLE 15. NORTH AMERICA BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)

TABLE 16. NORTH AMERICA BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)

TABLE 17. NORTH AMERICA BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)

TABLE 18. NORTH AMERICA BANKING CRM SOFTWARE MARKET, BY COUNTRY, 2021-2031 (REVENUE, $MILLION)

TABLE 19. U.S. BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)

TABLE 20. U.S. BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)

TABLE 21. U.S. BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)

TABLE 22. CANADA BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)

TABLE 23. CANADA BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)

TABLE 24. CANADA BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)

TABLE 25. EUROPE BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)

TABLE 26. EUROPE BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)

TABLE 27. EUROPE BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)

TABLE 28. EUROPE BANKING CRM SOFTWARE MARKET, BY COUNTRY, 2021-2031 (REVENUE, $MILLION)

TABLE 29. UK BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)

TABLE 30. UK BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)

TABLE 31. UK BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)

TABLE 32. GERMANY BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)

TABLE 33. GERMANY BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)

TABLE 34. GERMANY BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)

TABLE 35. FRANCE BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)

TABLE 36. FRANCE BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)

TABLE 37. FRANCE BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)

TABLE 38. ITALY BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)

TABLE 39. ITALY BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)

TABLE 40. ITALY BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)

TABLE 41. SPAIN BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)

TABLE 42. SPAIN BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)

TABLE 43. SPAIN BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)

TABLE 44. REST OF EUROPE BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)

TABLE 45. REST OF EUROPE BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)

TABLE 46. REST OF EUROPE BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)

TABLE 47. ASIA-PACIFIC BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)

TABLE 48. ASIA-PACIFIC BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)

TABLE 49. ASIA-PACIFIC BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)

TABLE 50. ASIA-PACIFIC BANKING CRM SOFTWARE MARKET, BY COUNTRY, 2021-2031 (REVENUE, $MILLION)

TABLE 51. CHINA BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)

TABLE 52. CHINA BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)

TABLE 53. CHINA BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)

TABLE 54. JAPAN BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)

TABLE 55. JAPAN BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)

TABLE 56. JAPAN BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)

TABLE 57. INDIA BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)

TABLE 58. INDIA BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)

TABLE 59. INDIA BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)

TABLE 60. AUSTRALIA BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)

TABLE 61. AUSTRALIA BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)

TABLE 62. AUSTRALIA BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)

TABLE 63. SOUTH KOREA BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)

TABLE 64. SOUTH KOREA BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)

TABLE 65. SOUTH KOREA BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)

TABLE 66. REST OF ASIA-PACIFIC BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)

TABLE 67. REST OF ASIA-PACIFIC BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)

TABLE 68. REST OF ASIA-PACIFIC BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)

TABLE 69. LAMEA BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)

TABLE 70. LAMEA BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)

TABLE 71. LAMEA BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)

TABLE 72. LAMEA BANKING CRM SOFTWARE MARKET, BY COUNTRY, 2021-2031 (REVENUE, $MILLION)

TABLE 73. LATIN AMERICA BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)

TABLE 74. LATIN AMERICA BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)

TABLE 75. LATIN AMERICA BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)

TABLE 76. MIDDLE EAST BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)

TABLE 77. MIDDLE EAST BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)

TABLE 78. MIDDLE EAST BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)

TABLE 79. AFRICA BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)

TABLE 80. AFRICA BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021-2031 (REVENUE, $MILLION)

TABLE 81. AFRICA BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)

TABLE 82. SALESFORCE, INC.: KEY EXECUTIVES

TABLE 83. SALESFORCE, INC.: COMPANY SNAPSHOT

TABLE 84. SALESFORCE, INC.: SERVICE SEGMENTS

TABLE 85. SALESFORCE, INC.: PRODUCT PORTFOLIO

TABLE 86. SALESFORCE, INC.: KEY STRATERGIES

TABLE 87. SUGARCRM INC.: KEY EXECUTIVES

TABLE 88. SUGARCRM INC.: COMPANY SNAPSHOT

TABLE 89. SUGARCRM INC.: PRODUCT SEGMENTS

TABLE 90. SUGARCRM INC.: PRODUCT PORTFOLIO

TABLE 91. MICROSOFT: KEY EXECUTIVES

TABLE 92. MICROSOFT: COMPANY SNAPSHOT

TABLE 93. MICROSOFT: SERVICE SEGMENTS

TABLE 94. MICROSOFT: PRODUCT PORTFOLIO

TABLE 95. ORACLE: KEY EXECUTIVES

TABLE 96. ORACLE: COMPANY SNAPSHOT

TABLE 97. ORACLE: SERVICE SEGMENTS

TABLE 98. ORACLE: PRODUCT PORTFOLIO

TABLE 99. LEADSQUARED: KEY EXECUTIVES

TABLE 100. LEADSQUARED: COMPANY SNAPSHOT

TABLE 101. LEADSQUARED: PRODUCT SEGMENTS

TABLE 102. LEADSQUARED: PRODUCT PORTFOLIO

TABLE 103. PEGASYSTEMS INC.: KEY EXECUTIVES

TABLE 104. PEGASYSTEMS INC.: COMPANY SNAPSHOT

TABLE 105. PEGASYSTEMS INC.: SERVICE SEGMENTS

TABLE 106. PEGASYSTEMS INC.: PRODUCT PORTFOLIO

TABLE 107. PEGASYSTEMS INC.: KEY STRATERGIES

TABLE 108. ZOHO CORPORATION PVT. LTD.: KEY EXECUTIVES

TABLE 109. ZOHO CORPORATION PVT. LTD.: COMPANY SNAPSHOT

TABLE 110. ZOHO CORPORATION PVT. LTD.: PRODUCT SEGMENTS

TABLE 111. ZOHO CORPORATION PVT. LTD.: PRODUCT PORTFOLIO

TABLE 112. CLARITYSOFT TECHNOLOGIES: KEY EXECUTIVES

TABLE 113. CLARITYSOFT TECHNOLOGIES: COMPANY SNAPSHOT

TABLE 114. CLARITYSOFT TECHNOLOGIES: SERVICE SEGMENTS

TABLE 115. CLARITYSOFT TECHNOLOGIES: PRODUCT PORTFOLIO

TABLE 116. HUBSPOT, INC.: KEY EXECUTIVES

TABLE 117. HUBSPOT, INC.: COMPANY SNAPSHOT

TABLE 118. HUBSPOT, INC.: SERVICE SEGMENTS

TABLE 119. HUBSPOT, INC.: PRODUCT PORTFOLIO

TABLE 120. HUBSPOT, INC.: KEY STRATERGIES

TABLE 121. KAPTURE: KEY EXECUTIVES

TABLE 122. KAPTURE: COMPANY SNAPSHOT

TABLE 123. KAPTURE: PRODUCT SEGMENTS

TABLE 124. KAPTURE: PRODUCT PORTFOLIO

TABLE 125. KAPTURE: KEY STRATERGIES LIST OF FIGURES

FIGURE 01. BANKING CRM SOFTWARE MARKET, 2021-2031

FIGURE 02. SEGMENTATION OF BANKING CRM SOFTWARE MARKET, 2021-2031

FIGURE 03. TOP INVESTMENT POCKETS IN BANKING CRM SOFTWARE MARKET (2022-2031)

FIGURE 04. HIGH TO MODERATE BARGAINING POWER OF SUPPLIERS

FIGURE 05. HIGH TO LOW BARGAINING POWER OF BUYERS

FIGURE 06. MODERATE TO HIGH THREAT OF SUBSTITUTES

FIGURE 07. HIGH THREAT OF NEW ENTRANTS

FIGURE 08. MODERATE TO HIGH INTENSITY OF RIVALRY

FIGURE 09. DRIVERS, RESTRAINTS AND OPPORTUNITIES: GLOBALBANKING CRM SOFTWARE MARKET

FIGURE 10. BANKING CRM SOFTWARE MARKET, BY OFFERING, 2021(%)

FIGURE 11. COMPARATIVE SHARE ANALYSIS OF BANKING CRM SOFTWARE MARKET FOR SOLUTION, BY COUNTRY 2021-2031(%)

FIGURE 12. COMPARATIVE SHARE ANALYSIS OF BANKING CRM SOFTWARE MARKET FOR SERVICE, BY COUNTRY 2021-2031(%)

FIGURE 13. BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE, 2021(%)

FIGURE 14. COMPARATIVE SHARE ANALYSIS OF BANKING CRM SOFTWARE MARKET FOR ON-PREMISES, BY COUNTRY 2021-2031(%)

FIGURE 15. COMPARATIVE SHARE ANALYSIS OF BANKING CRM SOFTWARE MARKET FOR CLOUD, BY COUNTRY 2021-2031(%)

FIGURE 16. BANKING CRM SOFTWARE MARKET, BY APPLICATION, 2021(%)

FIGURE 17. COMPARATIVE SHARE ANALYSIS OF BANKING CRM SOFTWARE MARKET FOR CUSTOMER SERVICE, BY COUNTRY 2021-2031(%)

FIGURE 18. COMPARATIVE SHARE ANALYSIS OF BANKING CRM SOFTWARE MARKET FOR CUSTOMER EXPERIENCE MANAGEMENT, BY COUNTRY 2021-2031(%)

FIGURE 19. COMPARATIVE SHARE ANALYSIS OF BANKING CRM SOFTWARE MARKET FOR CRM ANALYTICS, BY COUNTRY 2021-2031(%)

FIGURE 20. COMPARATIVE SHARE ANALYSIS OF BANKING CRM SOFTWARE MARKET FOR MARKETING AUTOMATION, BY COUNTRY 2021-2031(%)

FIGURE 21. COMPARATIVE SHARE ANALYSIS OF BANKING CRM SOFTWARE MARKET FOR SALESFORCE AUTOMATION, BY COUNTRY 2021-2031(%)

FIGURE 22. COMPARATIVE SHARE ANALYSIS OF BANKING CRM SOFTWARE MARKET FOR OTHERS, BY COUNTRY 2021-2031(%)

FIGURE 23. BANKING CRM SOFTWARE MARKET BY REGION, 2021

FIGURE 24. U.S. BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)

FIGURE 25. CANADA BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)

FIGURE 26. UK BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)

FIGURE 27. GERMANY BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)

FIGURE 28. FRANCE BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)

FIGURE 29. ITALY BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)

FIGURE 30. SPAIN BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)

FIGURE 31. REST OF EUROPE BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)

FIGURE 32. CHINA BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)

FIGURE 33. JAPAN BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)

FIGURE 34. INDIA BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)

FIGURE 35. AUSTRALIA BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)

FIGURE 36. SOUTH KOREA BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)

FIGURE 37. REST OF ASIA-PACIFIC BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)

FIGURE 38. LATIN AMERICA BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)

FIGURE 39. MIDDLE EAST BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)

FIGURE 40. AFRICA BANKING CRM SOFTWARE MARKET, 2021-2031 ($MILLION)

FIGURE 41. TOP WINNING STRATEGIES, BY YEAR

FIGURE 42. TOP WINNING STRATEGIES, BY DEVELOPMENT

FIGURE 43. TOP WINNING STRATEGIES, BY COMPANY

FIGURE 44. PRODUCT MAPPING OF TOP 10 PLAYERS

FIGURE 45. COMPETITIVE DASHBOARD

FIGURE 46. COMPETITIVE HEATMAP: BANKING CRM SOFTWARE MARKET

FIGURE 47. TOP PLAYER POSITIONING, 2021

FIGURE 48. SALESFORCE, INC.: NET REVENUE, 2019-2021 ($MILLION)

FIGURE 49. SALESFORCE, INC.: REVENUE SHARE BY REGION, 2021 (%)

FIGURE 50. MICROSOFT: NET REVENUE, 2019-2021 ($MILLION)

FIGURE 51. MICROSOFT: REVENUE SHARE BY SEGMENT, 2021 (%)

FIGURE 52. MICROSOFT: REVENUE SHARE BY REGION, 2021 (%)

FIGURE 53. PEGASYSTEMS INC.: NET REVENUE, 2019-2021 ($MILLION)

FIGURE 54. PEGASYSTEMS INC.: REVENUE SHARE BY SEGMENT, 2021 (%)

FIGURE 55. PEGASYSTEMS INC.: REVENUE SHARE BY REGION, 2021 (%