Enterprise Application Market by Solution (CRM, ERP, SCM, BI, BPM, CMS, EAM, Web conferencing and others), Application (Competitive Intelligence, Customer Relationship management, Predictive Analytics, Fraud detection and Brand Reputation) and End User (Fast Moving Consumer Goods (FMCG), Banking Financial Services and Insurance (BFSI), Healthcare and Pharmaceuticals, Telecommunication, Government, Retail) - Global Opportunity Analysis and Industry Forecast, 2013-2020

Enterprise application are software designed to meet the unique needs and objectives of the organizations. It includes applications such as CRM, ERP, SCM, BI, BPM, CMS, and EAM etc. Traditionally, enterprise applications were designed and developed specifically for back-office transactional activities such as accounting, production and inventory control and order management etc. However, in today’s business context, the role of enterprise application is changing from back-office activities to business process improvement. Enterprise application is gaining importance as companies look to enhance their internal processes and systems by quickly responding to the challenges such as high cost and lead time incurred during business process. Adoption of enterprise applications enables easy flow of business information within or outside of organization. To gain competitive advantages such as customer interaction and integration of business functionality, most of the enterprises are implementing enterprise applications. Furthermore, emerging trends of cloud and increased access via mobile device are propelling the market growth. High cost and availability of open source applications in the market are the major challenges for market growth. Rapid changes in business model, geographic expansion of businesses and increasing penetration of cloud technology would open numerous opportunities for the market.

The market is segmented on the basis of the solutions, delivery model, verticals and geography. The solutions segment includes CRM, ERP, SCM, BI, BPM, CMS, EAM, Web conferencing and others. Among all solutions, CRM is becoming popular as it useful to manage interaction with customers and employees. Delivery model segment is further classified into on-premise and cloud based models. The vertical segment includes Manufacturing & Services, BFSI, healthcare, retail, government, aerospace and defense, telecom and others. The market is addressed in various geographical regions such as North America, Europe, Asia-Pacific and LAMEA in order to gain the competitive insights.

Key players in the market include Oracle, IBM Corp., Microsoft Corp., SAP, HP, QAD Inc. IFS AB, Epicor Software Corp., Infor, and Salesforce Inc. among others.

KEY BENEFITS

    Key developmental strategies adopted by top market players engaged in this business highlight competitive intelligence

    Porters Five Forces model and SWOT analysis of key market players are provided to illustrate the effectiveness of market buyers and suppliers

    Value chain analysis in this report provides a clear understanding of the stakeholders roles involved in the value chain

    In depth analysis of key market drivers, restraints and opportunities of enterprise application market with impact analysis

    Quantitative analysis of the current market and estimations through 2013-2020 are provided to highlight the ongoing and future trends of the market

KEY MARKET SEGMENTS

The market is segmented on the basis of solution, delivery model, verticals and geography.

GLOBAL ENTERPRISE APPLICATION MARKET BY SOLUTION

    CRM

    ERP

    SCM

    BI

    BPM

    CMS

    EAM

    Web conferencing

    Others

GLOBAL ENTERPRISE APPLICATION MARKET BY DELIVERY MODEL

    On-premise

    Cloud enabled

GLOBAL ENTERPRISE APPLICATION MARKET BY VERTICALS

    Manufacturing & Services

    BFSI

    Healthcare

    Retail

    Government

    Aerospace and defense

    Telecom

    Others

GLOBAL ENTERPRISE APPLICATION MARKET BY GEOGRAPHY

    North America

    Europe

    Asia Pacific

    LAMEA

KEY PLAYERS

    Oracle

    IBM Corp.

    Microsoft Corp.

    SAP

    HP

    QAD Inc.

    IFS AB

    Epicor software Corp.

    Infor

    Salesforce Inc.

CHAPTER 1 INTRODUCTION

1.1 Research Description

1.2 Reason to doing this study

1.3 Key benefits

1.4 Key market segment

CHAPTER 2 EXECUTIVE SUMMARY

2.1 CXO perspective

2.2 Executive summary

2.3 Market Beyond: What to expect by 2025

2.3.1 Base case scenario

2.3.2 Optimistic scenario

2.3.1 Critical scenario

CHAPTER 3 MARKET OVERVIEW

3.1 Market Definition and scope

3.2 Key findings

3.2.1 Top factors influencing enterprise application market

3.2.2 Top investment strategies

3.2.3 Top winning strategies

3.3 Porter’s Five Forces Analysis

3.3.1 High switching cost and low differentiation of the supplier’s product lead to moderate bargaining power of suppliers

3.3.2 Availability of alternatives and buyers price sensitivity leads to moderate bargaining power of buyer

3.3.3 High Intersegment rivalry

3.3.4 In-house and open source applications create high threats of substitutes

3.3.5 Brand loyalty and presence of strong brands restricts easy access of new entrants

3.4 Value Chain Analysis

3.4.1 Element providers

3.4.2 Application Developers

3.4.3 Distribution Channel

3.5 Competitive market analysis, 2013

3.6 Case studies

3.7 Market Dynamics

3.7.1 Drivers

3.7.1.1 Customer centric approach of organizations

3.7.1.2 Competitive advantages

3.7.1.3 Adpotion of ClOud and mobile applications

3.7.2 Restraints

3.7.2.1 Higher cost

3.7.2.2 Open source applications

3.7.3 Opportunities

3.7.3.1 Rapid changes in business model

3.7.3.2 Geographic expansion of business

3.7.3.3 Emerging trends of cloud

CHAPTER 4 GLOBAL ENTERPRISE APPLICATION MARKET BY SOLUTIONS

4.1 Customer Relation Management (CRM)

4.1.1 Key Market Trends

4.1.2 Competitive scenario

4.1.3 Key market drivers & opportunities

4.1.4 Market size and forecast

4.2 Enterprise resource planning (ERP)

4.2.1 Key Market Trends

4.2.2 Competitive Scenario

4.2.3 Key market drivers & opportunities

4.2.4 Market size and forecast

4.3 Supply chain management (SCM)

4.3.1 Key Market Trends

4.3.2 Competitive scenario

4.3.3 Key Market Drivers & Opportunities

4.3.4 Market size and forecast

4.4 Business Intelligence

4.4.1 Key Market Trends

4.4.2 Competitive scenario

4.4.3 Key market drivers & opportunities

4.4.4 Market size and forecast

4.5 Business Process Management

4.5.1 Key Market Trends

4.5.2 Competitive scenario

4.5.3 Key market drivers & opportunities

4.5.4 Market size and forecast

4.6 Content Management System

4.6.1 Key Market Trends

4.6.2 Competitive scenario

4.6.3 Key market drivers & opportunities

4.6.4 Market size and forecast

4.7 Enterprise Asset Management

4.7.1 Key Market Trends

4.7.2 Competitive scenario

4.7.3 Key market drivers & opportunities

4.7.4 Market size and forecast

4.8 Web Conferencing

4.8.1 Key Market Trends

4.8.2 Competitive scenario

4.8.3 Key market drivers & opportunities

4.8.4 Market size and forecast

4.9 Others 58

4.9.1 Key Market Trends

4.9.2 Competitive scenario

4.9.3 Key market drivers & opportunities

4.9.4 Market size and forecast

CHAPTER 5 GLOBAL ENTERPRISE APPLICATION MARKET BY DELIVERY MODEL

5.1 On-Premise Model

5.1.1 Key Market Trends

5.1.2 Competitive scenario

5.1.3 Key growth factors and opportunities

5.1.4 Market size and forecast

5.2 Cloud based model

5.2.1 Key Market Trends

5.2.2 Competitive scenario

5.2.3 Key growth factors and opportunities

5.2.4 Market size and forecast

CHAPTER 6 GLOBAL ENTERPRISE APPLICATION MARKET BY VERTICAL

6.1 Manufacturing and Services

6.1.1 Market size and forecast

6.2 BFSI

6.2.1 Market size and forecast

6.3 Healthcare

6.3.1 Market size and forecast

6.4 Retail

6.4.1 Market size and forecast

6.5 Government

6.5.1 Market size and forecast

6.6 Aerospace and Defense

6.6.1 Market size and forecast

6.7 Telecom 74

6.7.1 Market size and forecast

6.8 Others

6.8.1 Market size and forecast

7.1 North America

7.1.1 Key Market Trends

7.1.2 Competitive scenario

7.1.3 Key growth factors and opportunities

7.1.4 Market size and forecast

7.2 Europe

7.2.1 Key Market Trends

7.2.2 Competitive scenario

7.2.3 Key growth factors and opportunities

7.2.4 Market size and forecast

7.3 Asia-Pacific

7.3.1 Key Market Trends

7.3.2 Competitive scenario

7.3.3 Key growth factors and opportunities

7.3.4 Market size and forecast

7.4 LAMEA

7.4.1 Key Market Trends

7.4.2 Competitive scenario

7.4.3 Key growth factors and opportunities

7.4.4 Market size and forecast

CHAPTER 8 COMPANY PROFILE

8.1 Oracle

8.1.1 Company overview

8.1.2 Company snapshot

8.1.3 Business performance

8.1.4 Key strategies and developments

8.1.4.1 Primary strategy: Acquisitions

8.1.4.2 secondary strategy: New Product development

8.1.5 SWOT analysis of Oracle

8.2 INTERNATIONAL BUSINESS MACHINE (IBM) Corporation

8.2.1 Company overview

8.2.2 Company Snapshot

8.2.3 Business performance

8.2.4 Key strategies and developments

8.2.4.1 Primary strategy: Partnership

8.2.5 SWOT analysis of IBM

8.3 MICROSOFT CORPORATION

8.3.1 Company Overview

8.3.2 Business performance

8.3.3 Key strategies and developments

8.3.3.1 Primary strategy: New Product Development

8.3.3.2 secondary strategy: collaborations

8.3.4 SWOT analysis of Microsoft Corp.

8.4 SAP

8.4.1 Company Overview

8.4.2 Business performance

8.4.3 Strategic moves and development

8.4.4 SWOT analysis of SAP

8.5 HEWLETT PACKARD (HP)

8.5.1 Company Overview

8.5.2 Company Snapshot

8.5.3 Business performance

8.5.4 Key strategies and developments

8.5.4.1 Primary strategy: Acquisitions and collaborations

8.5.5 Swot analysis of Hewlett Packard

8.6 QAD Inc.

8.6.1 Company overview

8.6.2 Business performance

8.6.3 Strategic moves and development

8.6.3.1 Primary strategy: Acquisitions and collaborations

8.6.3.2 secondary strategy: New Product Development

8.6.4 SWOT analysis of QAD

8.7 IFS AB

8.7.1 Company overview

8.7.2 Business performance

8.7.3 Key strategies and developments

8.7.3.1 Primary strategy: Acquisitions and collaborations

8.7.4 SWOT analysis of IFS AB

8.7.4.1 SWOT analysis of IFS AB

8.8 Epicor software Corp.

8.8.1 Company overview

8.8.2 Business performance

8.8.3 Key strategies and developments

8.8.3.1 Primary strategy: Acquisitions and collaborations

8.8.4 SWOT analysis of Epicor

8.9 Infor

8.9.1 Company overview

8.9.2 Key strategies and developments

8.9.2.1 Primary strategy: Acquisitions and collaborations

8.9.3 SWOT analysis of Infor

8.10 Salesforce Inc.

8.10.1 Company overview

8.10.2 Business performance

8.10.3 Key strategies and developments

8.10.3.1 Primary strategy: Acquisitions and collaborations

8.10.4 SWOT analysis of Salesforce

TABLE 1 ENTERPRISE APPLICATION SOLUTIONS MARKET REVENUE BY GEOGRAPHY, 2013-2020 ($ MILLION)

TABLE 2 ENTERPRISE APPLICATION BASE CASE SCENARIO MARKET REVENUE BY GEOGRAPHY, 2020-2025 ($ MILLION)

TABLE 3 ENTERPRISE APPLICATION OPTIMISTIC CASE SCENARIO MARKET REVENUE BY GEOGRAPHY, 2020-2025 ($ MILLION)

TABLE 4 ENTERPRISE APPLICATION CRITICAL CASE SCENARIO MARKET REVENUE BY GEOGRAPHY, 2020-2025 ($ MILLION)

TABLE 5 GLOBAL ENTERPRISE APPLICATION MARKET BY SOLUTIONS, $ MILLION (2013-2020)

TABLE 6 GLOBAL CRM MARKET MARKET BY GEOGRAPHY, $ MILLION (2013-2020)

TABLE 7 GLOBAL ERP MARKET MARKET BY GEOGRAPHY, $ MILLION (2013-2020)

TABLE 8 GLOBAL SCM MARKET MARKET BY GEOGRAPHY, $ MILLION (2013-2020)

TABLE 9 GLOBAL BI MARKET MARKET BY GEOGRAPHY, $ MILLION (2013-2020)

TABLE 10 GLOBAL BPM MARKET MARKET BY GEOGRAPHY, $ MILLION (2013-2020)

TABLE 11 GLOBAL CMS MARKET MARKET BY GEOGRAPHY, $ MILLION (2013-2020)

TABLE 12 GLOBAL EAM MARKET MARKET BY GEOGRAPHY, $ MILLION (2013-2020)

TABLE 13 GLOBAL WEB CONFERENCING MARKET MARKET BY GEOGRAPHY, $ MILLION (2013-2020)

TABLE 14 GLOBAL OTHERS (ENTEPRISE APPLICATION) MARKET MARKET BY GEOGRAPHY, $ MILLION (2013-2020)

TABLE 15 GLOBAL ENTERPRISE APPLICATION MARKET BY DELIVERY MODEL, $ MILLION (2013-2020)

TABLE 16 ADVANTAGES OF ON-PREMISES MODEL

TABLE 17 GLOBAL ON-PREMISE MODEL MARKET BY GEOGRAPHY, $ MILLION (2013-2020)

TABLE 18 ADVANTAGES OF CLOUD BASED MODEL

TABLE 19 GLOBAL CLOUD MODEL MARKET BY GEOGRAPHY, $ MILLION (2013-2020)

TABLE 20 GLOBAL END-USER MARKET BY GEOGRAPHY, $ MILLION (2013-2020)

TABLE 21 GLOBAL MANUFACTURING AND SERVICES MARKET BY GEOGRAPHY, $ MILLION (2013-2020)

TABLE 22 GLOBAL BFSI MARKET BY GEOGRAPHY, $ MILLION (2013-2020)

TABLE 23 GLOBAL HEALTHCARE MARKET BY GEOGRAPHY, $ MILLION (2013-2020)

TABLE 24 GLOBAL RETAIL MARKET BY GEOGRAPHY, $ MILLION (2013-2020)

TABLE 25 GLOBAL GOVEMENT MARKET BY GEOGRAPHY, $ MILLION (2013-2020)

TABLE 26 GLOBAL AEROSPACE AND DEFENSE MARKET BY GEOGRAPHY, $ MILLION (2013-2020)

TABLE 27 GLOBAL TELECOM MARKET BY GEOGRAPHY, $ MILLION (2013-2020)

TABLE 28 GLOBAL OTHER (END-USER) MARKET BY GEOGRAPHY, $ MILLION (2013-2020)

TABLE 29 ENTERPRISE APPLICATION MARKET IN NORTH AMERICA, 2013-2020 ($MILLION)

TABLE 30 ENTERPRISE APPLICATION MARKET IN EUROPE, 2013-2020 ($MILLION)

TABLE 31 ENTERPRISE APPLICATION MARKET IN ASIA-PACIFIC, 2013-2020 ($MILLION)

TABLE 32 ENTERPRISE APPLICATION MARKET IN LAMEA, 2013-2020 ($MILLION)

TABLE 33 SWOT ANALYSIS OF ORACLE

TABLE 34 SWOT ANALYSIS OF IBM

TABLE 35 COMPANY SNAPSHOT

TABLE 36 SWOT ANALYSIS OF MICROSOFT CORP.

TABLE 37 COMPANY SNAPSHOT

TABLE 38 SWOT ANALYSIS OF SAP

TABLE 39 HEWLWTT PACKARD SNAPSHOT

TABLE 40 SWOT ANALYSIS OF HEWLETT PACKARD

TABLE 41 QAD SNAPSHOT

TABLE 42 REVENUE GENERATED BY QAD (2012-2014)

TABLE 43 REVENUE OF QAD BY GEOGRAPHY (IN PERCENTAGE ,2013)

TABLE 44 REVENUE OF QAD BY INDUSTRIES (IN PERCENTAGE, 2013)

TABLE 45 SWOT ANALYSIS OF QAD

TABLE 46 IFS AB SNAPSHOT

TABLE 47 EPICOR SNAPSHOT

TABLE 48 SWOT ANALYSIS OF EPICOR

TABLE 49 INFOR SNAPSHOT

TABLE 50 SWOT ANALYSIS OF INFOR

TABLE 51 SALESFORCE INC. SNAPSHOT

TABLE 52 SWOT ANALYSIS OF SALESFORCE FIG. 1 TOP IMPACTING FACTORS, BASE CASE (2020-2025)

FIG. 2 TOP IMPACTING FACTORS, OPTIMISTIC CASE (2020-2025)

FIG. 3 TOP IMPACTING FACTORS, CRITICAL CASE (2020-2025)

FIG. 4 TOP IMPACTING FACTORS

FIG. 5 TOP INVESTMENT POCKETS OF ENTERPRISE APPLICATION MARKET

FIG. 6 TOP WINNING STRATEGIES IN ENTERPRISE APPLICATION MARKET

FIG. 7 PORTER’S FIVE FORCES MODEL

FIG. 8 VALUE CHAIN ANALYSIS

FIG. 9 COMPETITIVE MARKET ANALYSIS OF ENTERPRISE APPLICATION MARKET

FIG. 10 REVENUE GENERATED BY ORACLE

FIG. 11 REVENUE OF ORACLE BY GEOGRAPHY( IN PERCENTAGE, 2013)

FIG. 12 REVENUE OF ORACLE BY SEGMENT (IN PERCENTAGE, 2013)

FIG. 13 REVENUE GENERATED BY IBM (2011 - 2013)

FIG. 14 REVENUE OF IBM BY GEOGRAPHY, (IN PERCENTAGE 2013)

FIG. 15 REVENUE OF IBM IN BY SEGMENT, (PERCENTAGE 2013)

FIG. 16 REVENUE GENERATED BY MICROSOFT CORP(2011-2013)

FIG. 17 REVENUE OF MICROSOFT CORP. BY GEOGRAPHY, (IN PERCENTAGE , 2013)

FIG. 18 REVENUE OF MICROSOFT CORP. BY SEGMENT (IN PERCENTAGE, 2013)

FIG. 19 REVENUE GENERATED BY SAP(2011-2013)

FIG. 20 REVENUE OF SAP BY GEOGRAPHY (IN PERCENTAGE, 2013)

FIG. 21 REVENUE OF SAP BY INDUSTRIES, (IN PERCENTAGE 2013)

FIG. 22 REVENUE GENERATED BY HP (2011-2013)

FIG. 23 REVENUE OF HP BY GEOGRAPHY (IN PERCENTAGE, 2013)

FIG. 24 REVENUE OF HP BY SEGMENT (IN PERCENTAGE, 2013)

FIG. 25 REVENUE GENERATED BY IFS AB (2011-2013)

FIG. 26 REVENUE OF IFS AB BY SEGMENT (IN PERCENTAGE, 2013)

FIG. 27 REVENUE GENERATED BY EPICOR (2011-2013)

FIG. 28 REVENUE OF EPICOR BY GEOGRAPHY (IN PERCENTAGE, 2013)

FIG. 29 REVENUE OF EPICOR BY SEGMENT (IN PERCENTAGE, 2013)

FIG. 30 REVENUE GENERATED BY SALESFORCE INC.

FIG. 31 REVENUE OF SALESFORCE INC. IN PERCENTAGE BY GEOGRAPHY 2013

FIG. 32 REVENUE OF SALESFORCE INC. IN PERCENTAGE BY SEGMENT 2013