Field Service Management Market: Drivers, Restraints, Opportunities, Trends, and Forecasts up to 2023
Overview:
Over the past few years, the usage of mobile devices and smart applications has enhanced the capabilities of software to track field professionals in service organizations. The increase in adoption of wearables and IoT has enriched the capabilities of FSM solutions in tracking the inventory and equipment in the field. Furthermore, the automation of field service processes with existing systems such as CRM, ERP and others have improved the overall business of an organization.
Market Revenue and Segmentation Analysis:
The field service management market revenue is estimated to reach $3.18 billion in 2018 and is expected to reach $6.98 billion by 2023, growing at a CAGR of 17.06% during the forecast period 2018–2023. The solutions include schedule and dispatch, work order management, tracking and performance management, inventory management, billing and invoicing, and reporting and dashboards. The billing and invoicing solution segment is expected to grow at the highest CAGR during the forecast period. The Asia Pacific region is expected to realize the potential of implementing the FSM solutions and maximize the productivity of the field workers.
The services types include deployment & integration, support and maintenance, and consulting. The deployment & integration holds the largest market size in services. The adoption of FSM solution is the highest in North America owing to an early adoption of technology and optimization of service processes. The cloud deployment mode offers enterprises to opt for SaaS on subscription basis rather than incurring costs on hardware and infrastructure. The Asia Pacific region holds a huge potential for the FSM vendors and is expected to grow at the highest CAGR during the forecast period 2018 – 2023.
The organization size includes large enterprises and SMEs. The large enterprises will hold the larger market share in 2018, however the SMEs are expected to grow at higher CAGR. The service organizations are facing tremendous competition in the market and SMEs are facing a resource crunch. The FSM solutions will help SMEs to maximize the productivity of their limited workforce.
The industry vertical includes energy and utilities, manufacturing, telecom and IT, construction and real estate, healthcare and life sciences, transportation and logistics, BFSI and others. The FSM market is dominated by the North American vendors. The vendors from Europe are expected to follow North America and expand its reach to new customers. The manufacturing, energy and utilities, and telecom and IT, are the major contributors to the FSM market.
Regions Analysis:
The countries covered in the report are North America, Europe, Asia Pacific, Middle East Africa, and Latin America. The countries covered are US, Canada, Germany, UK, France, Sweden, Spain, China, India, Australia, Japan, Singapore, South Africa (RSA), United Arab Emirates (UAE), Brazil and Mexico.
Benefits and Vendors
The report contains an in-depth analysis of vendor profiles, which include financial health, business units, key business priorities, SWOT, strategies, and views; and competitive landscape. Integration of technologies such as mobility, IoT, AI, and automation are expected to impact the FSM offerings in the market. Companies profiled in the report are Microsoft, Salesforce, IBM, SAP, Oracle, IFS, ClickSoftware, ServiceMax, ServicePower, and Jobber.
The study offers a comprehensive analysis of the “Field Service Management” market. Bringing out the complete key insights of the industry, the report aims to provide an opportunity for companies to understand the latest trends, current market scenario, government initiatives, and technologies related to the market. In addition, it helps the venture capitalists in understanding the companies better and take informed decisions.
Table of Contents
1. Industry Outlook 11
1.1 Industry Overview 11
1.2 Industry Trends 12
1.3 PEST Analysis 13
2. Report Outline 14
2.1 Report Scope 14
2.2 Report Summary 15
2.3 Research Methodology 17
2.4 Report Assumptions 18
3. Market Snapshot 19
3.1 Total Addressable Market 19
3.2 Segmented Addressable Market 19
4. Market Outlook 21
4.1 Overview 21
4.2 Market Trends 22
4.3 Market Segmentation 23
4.4 Porter 5 (Five) Forces 24
5. Market Characteristics 25
5.1 Evolution 25
5.2 Market Dynamics 26
5.2.1 Drivers 27
5.2.1.1 Better planning of projects 27
5.2.1.2 Increased mobile device adoption 27
5.2.1.3 Streamline work allocation and automation 27
5.2.2 Restraints 27
5.2.2.1 Relying on manual processing of data for the field professionals 27
5.2.2.2 Lack of knowledge to operate the FSM solutions 27
5.2.3 Opportunities 27
5.2.3.1 Enhance the tracking and performance management of field workers 27
5.2.3.2 Growing digitalization in the Asia Pacific and Middle East Region 28
5.2.4 DRO – Impact Analysis 28
6. Solutions: Market Size and Analysis 29
6.1 Overview 29
6.2 Schedule and Dispatch 30
6.3 Work Order Management 30
6.4 Tracking and Performance Management 31
6.5 Inventory Management 32
6.6 Billing and Invoicing 32
6.7 Reporting and Dashboards 33
7. Services: Market Size and Analysis 35
7.1 Overview 35
7.2 Deployment and Integration 35
7.3 Support and Maintenance 36
7.4 Consulting 37
8. Deployment Mode: Market Size and Analysis 38
8.1 Overview 38
8.2 On-premises 38
8.3 Cloud 39
9. Organization Size: Market Size and Analysis 40
9.1 Overview 40
9.2 Large Enterprises 40
9.3 SMEs 41
10. Verticals: Market Size and Analysis 42
10.1 Overview 42
1.1.1 Market Size and Analysis 42
10.2 Energy and Utilities 43
10.3 Manufacturing 43
10.4 Telecom and IT 44
10.5 Construction and Real Estate 45
10.6 Healthcare and Life Sciences 45
10.7 Transportation and Logistics 46
10.8 BFSI 47
10.9 Others 47
11. Regions: Market Size and Analysis 49
11.1 Overview 49
11.1.1 Market Size and Analysis 49
11.2 North America 50
11.2.1 US 51
11.2.2 Canada 51
11.3 Europe 52
11.3.1 Germany 53
11.3.2 UK 53
11.3.3 FRANCE 54
11.3.4 SWEDEN 54
11.3.5 SPAIN 55
11.3.6 REST OF EUROPE 55
11.4 Asia Pacific 56
11.4.1 CHINA 57
11.4.2 INDIA 57
11.4.3 Australia 58
11.4.4 JAPAN 58
11.4.5 SINGAPORE 59
11.4.6 REST OF ASIA PACIFIC 59
11.5 Middle-East Africa 60
11.5.1 REPUBLIC OF SOUTH AFRICA (RSA) 60
11.5.2 UNITED ARAB EMIRATES (UAE) 61
11.5.3 REST of MEA 61
11.6 Latin America 62
11.6.1 BRAZIL 63
11.6.2 MEXICO 63
11.6.3 REST of LATIN AMERICA 64
12. Vendor Profiles 65
12.1 Microsoft Corporation 65
12.1.1 Overview 65
12.1.2 Business Unit 66
12.1.3 Geographic Revenue 67
12.1.4 Business Focus 67
12.1.5 SWOT Analysis 67
12.2 Salesforce 68
12.2.1 Overview 68
12.2.2 Business Unit 70
12.2.3 Geographic Revenue 70
12.2.4 Business Focus 71
12.2.5 SWOT Analysis 71
12.3 IBM 72
12.3.1 Overview 72
12.3.2 Business Unit 73
12.3.3 Geographic Revenue 74
12.3.4 Business Focus 74
12.3.5 SWOT analysis 75
12.4 SAP 75
12.4.1 Overview 75
12.4.2 Business Unit 77
12.4.3 Geographic Presence 77
12.4.4 Business Focus 77
12.4.5 SWOT Analysis 78
12.5 Oracle 78
12.5.1 Overview 78
12.5.2 Business Unit 80
12.5.3 Geographic Revenue 81
12.5.4 Business Focus 81
12.5.5 SWOT Analysis 82
13. Companies to Watch For 83
13.1 IFS 83
13.1.1 Overview 83
13.1.2 Offerings: 83
Field Service Management Market: 83
13.2 ClickSoftware 83
13.2.1 Overview 83
13.2.2 Offerings: 84
Field Service Management Market: 84
13.3 ServiceMax 84
13.3.1 Overview 84
13.3.2 Offerings: 84
Field Service Management Market: 84
13.4 ServicePower 84
13.4.1 Overview 84
13.4.2 Offerings: 85
Field Service Management Market: 85
13.5 Jobber 85
13.5.1 Overview 85
13.5.2 Offerings: 85
Field Service Management Market: 85
14. Competitive Landscape 86
14.1 Competitor Comparison Analysis 86
15. Annexure 88
Abbreviations 88
List of Tables
TABLE 1 GLOBAL FIELD SERVICE MANAGEMENT REVENUE BY SOLUTIONS, 2016–2023 ($MILLION) 29
TABLE 2 GLOBAL FIELD SERVICE MANAGEMENT MARKET GROWTH BY SOLUTIONS, 2017–2023, (Y-O-Y, %) 29
TABLE 3 FIELD SERVICE MANAGEMENT MARKET REVENUE BY SERVICE, 2016–2023 ($MILLION) 35
TABLE 4 FIELD SERVICE MANAGEMENT MARKET GROWTH BY SERVICE TYPE, 2017–2023, (Y-O-Y, %) 35
TABLE 5 FIELD SERVICE MANAGEMENT MARKET REVENUE BY DEPLOYMENT MODE, 2016–2023 ($MILLION) 38
TABLE 6 FIELD SERVICE MANAGEMENT TICKETING MARKET GROWTH BY DEPLOYMENT MODE, 2017–2023, Y-O-Y (%) 38
TABLE 7 FIELD SERVICE MANAGEMENT MARKET REVENUE BY ORGANIZATION SIZE, 2016–2023 ($MILLION) 40
TABLE 8 FIELD SERVICE MANAGEMENT TICKETING MARKET GROWTH BY ORGANIZATION SIZE, 2016–2023, Y-O-Y (%) 40
TABLE 9 FIELD SERVICE MANAGEMENT MARKET REVENUE BY VERTICALS, 2016–2023 ($MILLION) 42
TABLE 10 FIELD SERVICE MANAGEMENT MARKET GROWTH BY VERTICALS, 2017–2023 (Y-O-Y, %) 42
TABLE 11 FIELD SERVICE MANAGEMENT MARKET REVENUE BY REGION, 2016–2023 ($MILLION) 49
TABLE 12 FIELD SERVICE MANAGEMENT MARKET GROWTH BY REGIONS, 2017–2023 (Y-O-Y, %) 49
TABLE 13 FIELD SERVICE MANAGEMENT MARKET GROWTH BY COUNTRY, 2016–2023 ($ MILLION) 50
List of Charts
CHART 1 PEST ANALYSIS OF GLOBAL FIELD SERVICE MANAGEMENT MARKET 13
CHART 2 RESEARCH METHODOLOGY OF GLOBAL FIELD SERVICE MANAGEMENT MARKET 17
CHART 3 GLOBAL MOBILE RESOURCE MANAGEMENT MARKET REVENUE, 2018-2023 ($BILLION) 19
CHART 4 FIELD SERVICE MANAGEMENT MARKET REVENUE, 2018-2023 ($BILLION) 19
CHART 5 FIELD SERVICEMANAGEMENT MARKET SEGMENTATION 23
CHART 6 PORTERS 5 FORCES ON FIELD SERVICE MANAGEMENT MARKET 24
CHART 7 EVOLUTION OF FIELD SERVICE MANAGEMENT 25
CHART 8 MARKET DYNAMICS – DRIVERS, RESTRAINTS, AND OPPORTUNITIES 26
CHART 9 DRO - IMPACT ANALYSIS OF EUROPE FIELD SERVICE MANAGEMENT MARKET 28
CHART 10 SCHEDULE AND DISPATCH MARKET REVENUE, 2016–2023 ($MILLION) 30
CHART 11 WORK ORDER MANAGEMENT MARKET REVENUE, 2016–2023 ($MILLION) 31
CHART 12 TRACKING AND PERFORMANCE MANAGEMENT MARKET REVENUE, 2016–2023 ($MILLION) 31
CHART 13 INVENTORY MANAGEMENT MARKET REVENUE, 2016–2023 ($MILLION) 32
CHART 14 BILLING AND INVOICING MARKET REVENUE, 2016–2023 ($MILLION) 33
CHART 15 REPORTING AND DASHBOARDS MARKET REVENUE, 2016–2023 ($MILLION) 33
CHART 16 DEPLOYMENT AND INTEGRATION MARKET REVENUE, 2016–2023 ($MILLION) 35
CHART 17 SUPPORT AND MAINTENANCE MARKET REVENUE, 2016–2023 ($MILLION) 36
CHART 18 CONSULTING MARKET REVENUE, 2016–2023 ($MILLION) 37
CHART 19 ON-PREMISES MARKET REVENUE, 2016–2023 ($MILLION) 39
CHART 20 CLOUD MARKET REVENUE, 2016–2023 ($MILLION) 39
CHART 21 LARGE ENTERPRISES MARKET REVENUE, 2016–2023 ($MILLION) 41
CHART 22 SMES MARKET REVENUE, 2016–2023 ($MILLION) 41
CHART 23 ENERGY AND UTILITIES MARKET REVENUE, 2016–2023 ($BILLION) 43
CHART 24 MANUFACTURING MARKET REVENUE, 2016–2023 ($MILLION) 43
CHART 25 TELECOM AND IT MARKET REVENUE, 2016–2023 ($MILLION) 44
CHART 26 CONSTRUCTION AND REAL ESTATE MARKET REVENUE, 2016–2023 ($MILLION) 45
CHART 27 HEALTHCARE AND LIFESCIENCES MARKET REVENUE, 2016–2023 ($MILLION) 46
CHART 28 TRANSPORTATION AND LOGISTICS MARKET REVENUE, 2016–2023 ($MILLION) 46
CHART 29 BFSI MARKET REVENUE, 2016–2023 ($MILLION) 47
CHART 30 OTHERS MARKET REVENUE, 2016–2023 ($MILLION) 48
CHART 31 NORTH AMERICA MARKET REVENUE, 2016–2023 ($MILLION) 50
CHART 56 MICROSOFT: OVERVIEW SNAPSHOT 65
CHART 57 MICROSOFT: BUSINESS UNITS 66
CHART 58 MICROSOFT: GEOGRAPHIC REVENUE 67
CHART 59 MICROSOFT: SWOT ANALYSIS 67
CHART 60 SALESFORCE: OVERVIEW SNAPSHOT 68
CHART 61 SALESFORCE: BUSINESS UNITS 70
CHART 62 SALESFORCE: GEOGRAPHIC REVENUE 70
CHART 63 SALESFORCE: SWOT ANALYSIS 71
CHART 64 IBM: OVERVIEW SNAPSHOT 72
CHART 65 IBM: BUSINESS UNITS 73
CHART 66 IBM: GEOGRAPHIC REVENUE 74
CHART 67 IBM: SWOT ANALYSIS 75
CHART 68 SAP: OVERVIEW SNAPSHOT 76
CHART 69 SAP: BUSINESS UNITS 77
CHART 70 SAP: GEOGRAPHIC PRESENCE 77
CHART 71 SAP: SWOT ANALYSIS 78
CHART 72 ORACLE: OVERVIEW SNAPSHOT 79
CHART 73 ORACLE: BUSINESS UNITS 80
CHART 74 ORACLE: GEOGRAPHIC REVENUE 81
CHART 75 ORACLE: SWOT ANALYSIS 82
CHART 76 FIELD SERVICE MANAGEMENT MARKET: COMPETITIVE LANDSCAPE 86
$3500
$4000
$5000
Add to Cart
Add to Cart
Add to Cart
Add to Cart