The global Omnichannel Customer Engagement market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.

North American market for Omnichannel Customer Engagement is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

Asia-Pacific market for Omnichannel Customer Engagement is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

The global market for Omnichannel Customer Engagement in Large Enterprises(1000+ Users) is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

The major global companies of Omnichannel Customer Engagement include Emarsys (SAP), Oracle, Genesys, Airship, Nuance, Avaya, Infobip, Microsoft and Freshworks, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Omnichannel Customer Engagement, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Omnichannel Customer Engagement.

Report Scope

The Omnichannel Customer Engagement market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Omnichannel Customer Engagement market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Omnichannel Customer Engagement companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of Omnichannel Customer Engagement Market Report

Report Metric	Details
Report Name	Omnichannel Customer Engagement Market
Segment by Type	Cloud-Based On-Premises
Segment by Application	Large Enterprises(1000+ Users) Medium-Sized Enterprise(499-1000 Users) Small Enterprises(1-499 Users)
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Emarsys (SAP), Oracle, Genesys, Airship, Nuance, Avaya, Infobip, Microsoft, Freshworks, Zoho, Zendesk, Salesforce, ServiceNow, Vtiger, Pegasystems, eGain
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Omnichannel Customer Engagement companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Omnichannel Customer Engagement Market report?

Ans: The main players in the Omnichannel Customer Engagement Market are Emarsys (SAP), Oracle, Genesys, Airship, Nuance, Avaya, Infobip, Microsoft, Freshworks, Zoho, Zendesk, Salesforce, ServiceNow, Vtiger, Pegasystems, eGain

What are the Application segmentation covered in the Omnichannel Customer Engagement Market report?

Ans: The Applications covered in the Omnichannel Customer Engagement Market report are Large Enterprises(1000+ Users), Medium-Sized Enterprise(499-1000 Users), Small Enterprises(1-499 Users)

What are the Type segmentation covered in the Omnichannel Customer Engagement Market report?

Ans: The Types covered in the Omnichannel Customer Engagement Market report are Cloud-Based, On-Premises

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Omnichannel Customer Engagement Market Size Growth Rate by Type: 2019 VS 2023 VS 2030

1.2.2 Cloud-Based

1.2.3 On-Premises

1.3 Market by Application

1.3.1 Global Omnichannel Customer Engagement Market Growth by Application: 2019 VS 2023 VS 2030

1.3.2 Large Enterprises(1000+ Users)

1.3.3 Medium-Sized Enterprise(499-1000 Users)

1.3.4 Small Enterprises(1-499 Users)

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2 Global Growth Trends

2.1 Global Omnichannel Customer Engagement Market Perspective (2019-2030)

2.2 Omnichannel Customer Engagement Growth Trends by Region

2.2.1 Global Omnichannel Customer Engagement Market Size by Region: 2019 VS 2023 VS 2030

2.2.2 Omnichannel Customer Engagement Historic Market Size by Region (2019-2024)

2.2.3 Omnichannel Customer Engagement Forecasted Market Size by Region (2025-2030)

2.3 Omnichannel Customer Engagement Market Dynamics

2.3.1 Omnichannel Customer Engagement Industry Trends

2.3.2 Omnichannel Customer Engagement Market Drivers

2.3.3 Omnichannel Customer Engagement Market Challenges

2.3.4 Omnichannel Customer Engagement Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Omnichannel Customer Engagement Players by Revenue

3.1.1 Global Top Omnichannel Customer Engagement Players by Revenue (2019-2024)

3.1.2 Global Omnichannel Customer Engagement Revenue Market Share by Players (2019-2024)

3.2 Global Omnichannel Customer Engagement Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Omnichannel Customer Engagement Revenue

3.4 Global Omnichannel Customer Engagement Market Concentration Ratio

3.4.1 Global Omnichannel Customer Engagement Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Omnichannel Customer Engagement Revenue in 2023

3.5 Omnichannel Customer Engagement Key Players Head office and Area Served

3.6 Key Players Omnichannel Customer Engagement Product Solution and Service

3.7 Date of Enter into Omnichannel Customer Engagement Market

3.8 Mergers & Acquisitions, Expansion Plans

4 Omnichannel Customer Engagement Breakdown Data by Type

4.1 Global Omnichannel Customer Engagement Historic Market Size by Type (2019-2024)

4.2 Global Omnichannel Customer Engagement Forecasted Market Size by Type (2025-2030)

5 Omnichannel Customer Engagement Breakdown Data by Application

5.1 Global Omnichannel Customer Engagement Historic Market Size by Application (2019-2024)

5.2 Global Omnichannel Customer Engagement Forecasted Market Size by Application (2025-2030)

6 North America

6.1 North America Omnichannel Customer Engagement Market Size (2019-2030)

6.2 North America Omnichannel Customer Engagement Market Growth Rate by Country: 2019 VS 2023 VS 2030

6.3 North America Omnichannel Customer Engagement Market Size by Country (2019-2024)

6.4 North America Omnichannel Customer Engagement Market Size by Country (2025-2030)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Omnichannel Customer Engagement Market Size (2019-2030)

7.2 Europe Omnichannel Customer Engagement Market Growth Rate by Country: 2019 VS 2023 VS 2030

7.3 Europe Omnichannel Customer Engagement Market Size by Country (2019-2024)

7.4 Europe Omnichannel Customer Engagement Market Size by Country (2025-2030)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Omnichannel Customer Engagement Market Size (2019-2030)

8.2 Asia-Pacific Omnichannel Customer Engagement Market Growth Rate by Region: 2019 VS 2023 VS 2030

8.3 Asia-Pacific Omnichannel Customer Engagement Market Size by Region (2019-2024)

8.4 Asia-Pacific Omnichannel Customer Engagement Market Size by Region (2025-2030)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Omnichannel Customer Engagement Market Size (2019-2030)

9.2 Latin America Omnichannel Customer Engagement Market Growth Rate by Country: 2019 VS 2023 VS 2030

9.3 Latin America Omnichannel Customer Engagement Market Size by Country (2019-2024)

9.4 Latin America Omnichannel Customer Engagement Market Size by Country (2025-2030)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Omnichannel Customer Engagement Market Size (2019-2030)

10.2 Middle East & Africa Omnichannel Customer Engagement Market Growth Rate by Country: 2019 VS 2023 VS 2030

10.3 Middle East & Africa Omnichannel Customer Engagement Market Size by Country (2019-2024)

10.4 Middle East & Africa Omnichannel Customer Engagement Market Size by Country (2025-2030)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Emarsys (SAP)

11.1.1 Emarsys (SAP) Company Detail

11.1.2 Emarsys (SAP) Business Overview

11.1.3 Emarsys (SAP) Omnichannel Customer Engagement Introduction

11.1.4 Emarsys (SAP) Revenue in Omnichannel Customer Engagement Business (2019-2024)

11.1.5 Emarsys (SAP) Recent Development

11.2 Oracle

11.2.1 Oracle Company Detail

11.2.2 Oracle Business Overview

11.2.3 Oracle Omnichannel Customer Engagement Introduction

11.2.4 Oracle Revenue in Omnichannel Customer Engagement Business (2019-2024)

11.2.5 Oracle Recent Development

11.3 Genesys

11.3.1 Genesys Company Detail

11.3.2 Genesys Business Overview

11.3.3 Genesys Omnichannel Customer Engagement Introduction

11.3.4 Genesys Revenue in Omnichannel Customer Engagement Business (2019-2024)

11.3.5 Genesys Recent Development

11.4 Airship

11.4.1 Airship Company Detail

11.4.2 Airship Business Overview

11.4.3 Airship Omnichannel Customer Engagement Introduction

11.4.4 Airship Revenue in Omnichannel Customer Engagement Business (2019-2024)

11.4.5 Airship Recent Development

11.5 Nuance

11.5.1 Nuance Company Detail

11.5.2 Nuance Business Overview

11.5.3 Nuance Omnichannel Customer Engagement Introduction

11.5.4 Nuance Revenue in Omnichannel Customer Engagement Business (2019-2024)

11.5.5 Nuance Recent Development

11.6 Avaya

11.6.1 Avaya Company Detail

11.6.2 Avaya Business Overview

11.6.3 Avaya Omnichannel Customer Engagement Introduction

11.6.4 Avaya Revenue in Omnichannel Customer Engagement Business (2019-2024)

11.6.5 Avaya Recent Development

11.7 Infobip

11.7.1 Infobip Company Detail

11.7.2 Infobip Business Overview

11.7.3 Infobip Omnichannel Customer Engagement Introduction

11.7.4 Infobip Revenue in Omnichannel Customer Engagement Business (2019-2024)

11.7.5 Infobip Recent Development

11.8 Microsoft

11.8.1 Microsoft Company Detail

11.8.2 Microsoft Business Overview

11.8.3 Microsoft Omnichannel Customer Engagement Introduction

11.8.4 Microsoft Revenue in Omnichannel Customer Engagement Business (2019-2024)

11.8.5 Microsoft Recent Development

11.9 Freshworks

11.9.1 Freshworks Company Detail

11.9.2 Freshworks Business Overview

11.9.3 Freshworks Omnichannel Customer Engagement Introduction

11.9.4 Freshworks Revenue in Omnichannel Customer Engagement Business (2019-2024)

11.9.5 Freshworks Recent Development

11.10 Zoho

11.10.1 Zoho Company Detail

11.10.2 Zoho Business Overview

11.10.3 Zoho Omnichannel Customer Engagement Introduction

11.10.4 Zoho Revenue in Omnichannel Customer Engagement Business (2019-2024)

11.10.5 Zoho Recent Development

11.11 Zendesk

11.11.1 Zendesk Company Detail

11.11.2 Zendesk Business Overview

11.11.3 Zendesk Omnichannel Customer Engagement Introduction

11.11.4 Zendesk Revenue in Omnichannel Customer Engagement Business (2019-2024)

11.11.5 Zendesk Recent Development

11.12 Salesforce

11.12.1 Salesforce Company Detail

11.12.2 Salesforce Business Overview

11.12.3 Salesforce Omnichannel Customer Engagement Introduction

11.12.4 Salesforce Revenue in Omnichannel Customer Engagement Business (2019-2024)

11.12.5 Salesforce Recent Development

11.13 ServiceNow

11.13.1 ServiceNow Company Detail

11.13.2 ServiceNow Business Overview

11.13.3 ServiceNow Omnichannel Customer Engagement Introduction

11.13.4 ServiceNow Revenue in Omnichannel Customer Engagement Business (2019-2024)

11.13.5 ServiceNow Recent Development

11.14 Vtiger

11.14.1 Vtiger Company Detail

11.14.2 Vtiger Business Overview

11.14.3 Vtiger Omnichannel Customer Engagement Introduction

11.14.4 Vtiger Revenue in Omnichannel Customer Engagement Business (2019-2024)

11.14.5 Vtiger Recent Development

11.15 Pegasystems

11.15.1 Pegasystems Company Detail

11.15.2 Pegasystems Business Overview

11.15.3 Pegasystems Omnichannel Customer Engagement Introduction

11.15.4 Pegasystems Revenue in Omnichannel Customer Engagement Business (2019-2024)

11.15.5 Pegasystems Recent Development

11.16 eGain

11.16.1 eGain Company Detail

11.16.2 eGain Business Overview

11.16.3 eGain Omnichannel Customer Engagement Introduction

11.16.4 eGain Revenue in Omnichannel Customer Engagement Business (2019-2024)

11.16.5 eGain Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

FEATURED COMPANIES

List of Tables

Table 1. Global Omnichannel Customer Engagement Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030

Table 2. Key Players of Cloud-Based

Table 3. Key Players of On-Premises

Table 4. Global Omnichannel Customer Engagement Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030

Table 5. Global Omnichannel Customer Engagement Market Size by Region (US$ Million): 2019 VS 2023 VS 2030

Table 6. Global Omnichannel Customer Engagement Market Size by Region (2019-2024) & (US$ Million)

Table 7. Global Omnichannel Customer Engagement Market Share by Region (2019-2024)

Table 8. Global Omnichannel Customer Engagement Forecasted Market Size by Region (2025-2030) & (US$ Million)

Table 9. Global Omnichannel Customer Engagement Market Share by Region (2025-2030)

Table 10. Omnichannel Customer Engagement Market Trends

Table 11. Omnichannel Customer Engagement Market Drivers

Table 12. Omnichannel Customer Engagement Market Challenges

Table 13. Omnichannel Customer Engagement Market Restraints

Table 14. Global Omnichannel Customer Engagement Revenue by Players (2019-2024) & (US$ Million)

Table 15. Global Omnichannel Customer Engagement Market Share by Players (2019-2024)

Table 16. Global Top Omnichannel Customer Engagement Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Omnichannel Customer Engagement as of 2023)

Table 17. Ranking of Global Top Omnichannel Customer Engagement Companies by Revenue (US$ Million) in 2023

Table 18. Global 5 Largest Players Market Share by Omnichannel Customer Engagement Revenue (CR5 and HHI) & (2019-2024)

Table 19. Key Players Headquarters and Area Served

Table 20. Key Players Omnichannel Customer Engagement Product Solution and Service

Table 21. Date of Enter into Omnichannel Customer Engagement Market

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Omnichannel Customer Engagement Market Size by Type (2019-2024) & (US$ Million)

Table 24. Global Omnichannel Customer Engagement Revenue Market Share by Type (2019-2024)

Table 25. Global Omnichannel Customer Engagement Forecasted Market Size by Type (2025-2030) & (US$ Million)

Table 26. Global Omnichannel Customer Engagement Revenue Market Share by Type (2025-2030)

Table 27. Global Omnichannel Customer Engagement Market Size by Application (2019-2024) & (US$ Million)

Table 28. Global Omnichannel Customer Engagement Revenue Market Share by Application (2019-2024)

Table 29. Global Omnichannel Customer Engagement Forecasted Market Size by Application (2025-2030) & (US$ Million)

Table 30. Global Omnichannel Customer Engagement Revenue Market Share by Application (2025-2030)

Table 31. North America Omnichannel Customer Engagement Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 32. North America Omnichannel Customer Engagement Market Size by Country (2019-2024) & (US$ Million)

Table 33. North America Omnichannel Customer Engagement Market Size by Country (2025-2030) & (US$ Million)

Table 34. Europe Omnichannel Customer Engagement Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 35. Europe Omnichannel Customer Engagement Market Size by Country (2019-2024) & (US$ Million)

Table 36. Europe Omnichannel Customer Engagement Market Size by Country (2025-2030) & (US$ Million)

Table 37. Asia-Pacific Omnichannel Customer Engagement Market Size Growth Rate by Region (US$ Million): 2019 VS 2023 VS 2030

Table 38. Asia-Pacific Omnichannel Customer Engagement Market Size by Region (2019-2024) & (US$ Million)

Table 39. Asia-Pacific Omnichannel Customer Engagement Market Size by Region (2025-2030) & (US$ Million)

Table 40. Latin America Omnichannel Customer Engagement Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 41. Latin America Omnichannel Customer Engagement Market Size by Country (2019-2024) & (US$ Million)

Table 42. Latin America Omnichannel Customer Engagement Market Size by Country (2025-2030) & (US$ Million)

Table 43. Middle East & Africa Omnichannel Customer Engagement Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 44. Middle East & Africa Omnichannel Customer Engagement Market Size by Country (2019-2024) & (US$ Million)

Table 45. Middle East & Africa Omnichannel Customer Engagement Market Size by Country (2025-2030) & (US$ Million)

Table 46. Emarsys (SAP) Company Detail

Table 47. Emarsys (SAP) Business Overview

Table 48. Emarsys (SAP) Omnichannel Customer Engagement Product

Table 49. Emarsys (SAP) Revenue in Omnichannel Customer Engagement Business (2019-2024) & (US$ Million)

Table 50. Emarsys (SAP) Recent Development

Table 51. Oracle Company Detail

Table 52. Oracle Business Overview

Table 53. Oracle Omnichannel Customer Engagement Product

Table 54. Oracle Revenue in Omnichannel Customer Engagement Business (2019-2024) & (US$ Million)

Table 55. Oracle Recent Development

Table 56. Genesys Company Detail

Table 57. Genesys Business Overview

Table 58. Genesys Omnichannel Customer Engagement Product

Table 59. Genesys Revenue in Omnichannel Customer Engagement Business (2019-2024) & (US$ Million)

Table 60. Genesys Recent Development

Table 61. Airship Company Detail

Table 62. Airship Business Overview

Table 63. Airship Omnichannel Customer Engagement Product

Table 64. Airship Revenue in Omnichannel Customer Engagement Business (2019-2024) & (US$ Million)

Table 65. Airship Recent Development

Table 66. Nuance Company Detail

Table 67. Nuance Business Overview

Table 68. Nuance Omnichannel Customer Engagement Product

Table 69. Nuance Revenue in Omnichannel Customer Engagement Business (2019-2024) & (US$ Million)

Table 70. Nuance Recent Development

Table 71. Avaya Company Detail

Table 72. Avaya Business Overview

Table 73. Avaya Omnichannel Customer Engagement Product

Table 74. Avaya Revenue in Omnichannel Customer Engagement Business (2019-2024) & (US$ Million)

Table 75. Avaya Recent Development

Table 76. Infobip Company Detail

Table 77. Infobip Business Overview

Table 78. Infobip Omnichannel Customer Engagement Product

Table 79. Infobip Revenue in Omnichannel Customer Engagement Business (2019-2024) & (US$ Million)

Table 80. Infobip Recent Development

Table 81. Microsoft Company Detail

Table 82. Microsoft Business Overview

Table 83. Microsoft Omnichannel Customer Engagement Product

Table 84. Microsoft Revenue in Omnichannel Customer Engagement Business (2019-2024) & (US$ Million)

Table 85. Microsoft Recent Development

Table 86. Freshworks Company Detail

Table 87. Freshworks Business Overview

Table 88. Freshworks Omnichannel Customer Engagement Product

Table 89. Freshworks Revenue in Omnichannel Customer Engagement Business (2019-2024) & (US$ Million)

Table 90. Freshworks Recent Development

Table 91. Zoho Company Detail

Table 92. Zoho Business Overview

Table 93. Zoho Omnichannel Customer Engagement Product

Table 94. Zoho Revenue in Omnichannel Customer Engagement Business (2019-2024) & (US$ Million)

Table 95. Zoho Recent Development

Table 96. Zendesk Company Detail

Table 97. Zendesk Business Overview

Table 98. Zendesk Omnichannel Customer Engagement Product

Table 99. Zendesk Revenue in Omnichannel Customer Engagement Business (2019-2024) & (US$ Million)

Table 100. Zendesk Recent Development

Table 101. Salesforce Company Detail

Table 102. Salesforce Business Overview

Table 103. Salesforce Omnichannel Customer Engagement Product

Table 104. Salesforce Revenue in Omnichannel Customer Engagement Business (2019-2024) & (US$ Million)

Table 105. Salesforce Recent Development

Table 106. ServiceNow Company Detail

Table 107. ServiceNow Business Overview

Table 108. ServiceNow Omnichannel Customer Engagement Product

Table 109. ServiceNow Revenue in Omnichannel Customer Engagement Business (2019-2024) & (US$ Million)

Table 110. ServiceNow Recent Development

Table 111. Vtiger Company Detail

Table 112. Vtiger Business Overview

Table 113. Vtiger Omnichannel Customer Engagement Product

Table 114. Vtiger Revenue in Omnichannel Customer Engagement Business (2019-2024) & (US$ Million)

Table 115. Vtiger Recent Development

Table 116. Pegasystems Company Detail

Table 117. Pegasystems Business Overview

Table 118. Pegasystems Omnichannel Customer Engagement Product

Table 119. Pegasystems Revenue in Omnichannel Customer Engagement Business (2019-2024) & (US$ Million)

Table 120. Pegasystems Recent Development

Table 121. eGain Company Detail

Table 122. eGain Business Overview

Table 123. eGain Omnichannel Customer Engagement Product

Table 124. eGain Revenue in Omnichannel Customer Engagement Business (2019-2024) & (US$ Million)

Table 125. eGain Recent Development

Table 126. Research Programs/Design for This Report

Table 127. Key Data Information from Secondary Sources

Table 128. Key Data Information from Primary Sources

List of Figures

Figure 1. Global Omnichannel Customer Engagement Market Size Comparison by Type (2024-2030) & (US$ Million)

Figure 2. Global Omnichannel Customer Engagement Market Share by Type: 2023 VS 2030

Figure 3. Cloud-Based Features

Figure 4. On-Premises Features

Figure 5. Global Omnichannel Customer Engagement Market Size Comparison by Application (2024-2030) & (US$ Million)

Figure 6. Global Omnichannel Customer Engagement Market Share by Application: 2023 VS 2030

Figure 7. Large Enterprises(1000+ Users) Case Studies

Figure 8. Medium-Sized Enterprise(499-1000 Users) Case Studies

Figure 9. Small Enterprises(1-499 Users) Case Studies

Figure 10. Omnichannel Customer Engagement Report Years Considered

Figure 11. Global Omnichannel Customer Engagement Market Size (US$ Million), Year-over-Year: 2019-2030

Figure 12. Global Omnichannel Customer Engagement Market Size, (US$ Million), 2019 VS 2023 VS 2030

Figure 13. Global Omnichannel Customer Engagement Market Share by Region: 2023 VS 2030

Figure 14. Global Omnichannel Customer Engagement Market Share by Players in 2023

Figure 15. Global Top Omnichannel Customer Engagement Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Omnichannel Customer Engagement as of 2023)

Figure 16. The Top 10 and 5 Players Market Share by Omnichannel Customer Engagement Revenue in 2023

Figure 17. North America Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 18. North America Omnichannel Customer Engagement Market Share by Country (2019-2030)

Figure 19. United States Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 20. Canada Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 21. Europe Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 22. Europe Omnichannel Customer Engagement Market Share by Country (2019-2030)

Figure 23. Germany Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 24. France Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 25. U.K. Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 26. Italy Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 27. Russia Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 28. Nordic Countries Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 29. Asia-Pacific Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 30. Asia-Pacific Omnichannel Customer Engagement Market Share by Region (2019-2030)

Figure 31. China Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 32. Japan Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 33. South Korea Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 34. Southeast Asia Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 35. India Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 36. Australia Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 37. Latin America Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 38. Latin America Omnichannel Customer Engagement Market Share by Country (2019-2030)

Figure 39. Mexico Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 40. Brazil Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 41. Middle East & Africa Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 42. Middle East & Africa Omnichannel Customer Engagement Market Share by Country (2019-2030)

Figure 43. Turkey Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 44. Saudi Arabia Omnichannel Customer Engagement Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 45. Emarsys (SAP) Revenue Growth Rate in Omnichannel Customer Engagement Business (2019-2024)

Figure 46. Oracle Revenue Growth Rate in Omnichannel Customer Engagement Business (2019-2024)

Figure 47. Genesys Revenue Growth Rate in Omnichannel Customer Engagement Business (2019-2024)

Figure 48. Airship Revenue Growth Rate in Omnichannel Customer Engagement Business (2019-2024)

Figure 49. Nuance Revenue Growth Rate in Omnichannel Customer Engagement Business (2019-2024)

Figure 50. Avaya Revenue Growth Rate in Omnichannel Customer Engagement Business (2019-2024)

Figure 51. Infobip Revenue Growth Rate in Omnichannel Customer Engagement Business (2019-2024)

Figure 52. Microsoft Revenue Growth Rate in Omnichannel Customer Engagement Business (2019-2024)

Figure 53. Freshworks Revenue Growth Rate in Omnichannel Customer Engagement Business (2019-2024)

Figure 54. Zoho Revenue Growth Rate in Omnichannel Customer Engagement Business (2019-2024)

Figure 55. Zendesk Revenue Growth Rate in Omnichannel Customer Engagement Business (2019-2024)

Figure 56. Salesforce Revenue Growth Rate in Omnichannel Customer Engagement Business (2019-2024)

Figure 57. ServiceNow Revenue Growth Rate in Omnichannel Customer Engagement Business (2019-2024)

Figure 58. Vtiger Revenue Growth Rate in Omnichannel Customer Engagement Business (2019-2024)

Figure 59. Pegasystems Revenue Growth Rate in Omnichannel Customer Engagement Business (2019-2024)

Figure 60. eGain Revenue Growth Rate in Omnichannel Customer Engagement Business (2019-2024)

Figure 61. Bottom-up and Top-down Approaches for This Report

Figure 62. Data Triangulation

Figure 63. Key Executives Interviewed

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