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Global Cloud CRM Market Size, Status and Forecast 2020-2026
Published Date: March 2020
|
Report Code: QYRE-Auto-0N2264
Home | Market Reports | Computers & Electronics | Enterprise Technology
Global Cloud CRM Market Size Status and Forecast 2020 2026

Global Cloud CRM Market Size, Status and Forecast 2020-2026

Code: QYRE-Auto-0N2264
Report
March 2020
93 Pages
QYResearch
Region: Global, North America, Japan, Europe, Central & South America,
Description
Table of Content
Tables & Figures

Cloud CRM is an integrated platform where all the necessary tools require for CRM is cloud based (web-based) and it is accessible to the end-user via the Internet.

Since the COVID-19 virus outbreak in December 2019, the disease has spread to almost 100 countries around the globe with the World Health Organization declaring it a public health emergency. The global impacts of the coronavirus disease 2019 (COVID-19) are already starting to be felt, and will significantly affect the Cloud CRM market in 2020.

COVID-19 can affect the global economy in three main ways: by directly affecting production and demand, by creating supply chain and market disruption, and by its financial impact on firms and financial markets.

The outbreak of COVID-19 has brought effects on many aspects, like flight cancellations; travel bans and quarantines; restaurants closed; all indoor events restricted; over forty countries state of emergency declared; massive slowing of the supply chain; stock market volatility; falling business confidence, growing panic among the population, and uncertainty about future.

This report also analyses the impact of Coronavirus COVID-19 on the Cloud CRM industry.

Based on our recent survey, we have several different scenarios about the Cloud CRM YoY growth rate for 2020. The probable scenario is expected to grow by a xx% in 2020 and the revenue will be xx in 2020 from US$ xx million in 2019. The market size of Cloud CRM will reach xx in 2026, with a CAGR of xx% from 2020 to 2026.

With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Cloud CRM market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Cloud CRM market in terms of revenue.

Players, stakeholders, and other participants in the global Cloud CRM market will be able to gain the upper hand as they use the report as a powerful resource. For this version of the report, the segmental analysis focuses on revenue and forecast by each application segment in terms of revenue and forecast by each type segment in terms of revenue for the period 2015-2026.

Regional and Country-level Analysis

The report offers an exhaustive geographical analysis of the global Cloud CRM market, covering important regions, viz, North America, Europe, China, Japan, Southeast Asia, India and Central & South America. It also covers key countries (regions), viz, U.S., Canada, Germany, France, U.K., Italy, Russia, China, Japan, South Korea, India, Australia, Taiwan, Indonesia, Thailand, Malaysia, Philippines, Vietnam, Mexico, Brazil, Turkey, Saudi Arabia, U.A.E, etc.

The report includes country-wise and region-wise market size for the period 2015-2026. It also includes market size and forecast by each application segment in terms of revenue for the period 2015-2026.

Competition Analysis

In the competitive analysis section of the report, leading as well as prominent players of the global Cloud CRM market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.

On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Cloud CRM market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Cloud CRM market.

The following players are covered in this report:

  • Hubspot
  • Zendesk Sell
  • Free Agent CRM
  • Infusionsoft
  • Netsuite CRM
  • amoCRM
  • Claritysoft
  • Salesforce com
  • LeadMaster
  • Freshsales.

Cloud CRM Breakdown Data by Type

  • Customer Service
  • Manufacturing
  • Social Network
  • Supply Chain
  • Distribution
  • Other.

Cloud CRM Breakdown Data by Application

  • SEMs
  • Large Enterprise.
Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Cloud CRM Revenue
1.4 Market Analysis by Type
1.4.1 Global Cloud CRM Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Customer Service
1.4.3 Manufacturing
1.4.4 Social Network
1.4.5 Supply Chain
1.4.6 Distribution
1.4.7 Other
1.5 Market by Application
1.5.1 Global Cloud CRM Market Share by Application: 2020 VS 2026
1.5.2 SEMs
1.5.3 Large Enterprise
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends by Regions
2.1 Cloud CRM Market Perspective (2015-2026)
2.2 Cloud CRM Growth Trends by Regions
2.2.1 Cloud CRM Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Cloud CRM Historic Market Share by Regions (2015-2020)
2.2.3 Cloud CRM Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
2.3.5 Cloud CRM Market Growth Strategy
2.3.6 Primary Interviews with Key Cloud CRM Players (Opinion Leaders)
3 Competition Landscape by Key Players
3.1 Global Top Cloud CRM Players by Market Size
3.1.1 Global Top Cloud CRM Players by Revenue (2015-2020)
3.1.2 Global Cloud CRM Revenue Market Share by Players (2015-2020)
3.1.3 Global Cloud CRM Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Cloud CRM Market Concentration Ratio
3.2.1 Global Cloud CRM Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Cloud CRM Revenue in 2019
3.3 Cloud CRM Key Players Head office and Area Served
3.4 Key Players Cloud CRM Product Solution and Service
3.5 Date of Enter into Cloud CRM Market
3.6 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type (2015-2026)
4.1 Global Cloud CRM Historic Market Size by Type (2015-2020)
4.2 Global Cloud CRM Forecasted Market Size by Type (2021-2026)
5 Cloud CRM Breakdown Data by Application (2015-2026)
5.1 Global Cloud CRM Market Size by Application (2015-2020)
5.2 Global Cloud CRM Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America Cloud CRM Market Size (2015-2020)
6.2 Cloud CRM Key Players in North America (2019-2020)
6.3 North America Cloud CRM Market Size by Type (2015-2020)
6.4 North America Cloud CRM Market Size by Application (2015-2020)
7 Europe
7.1 Europe Cloud CRM Market Size (2015-2020)
7.2 Cloud CRM Key Players in Europe (2019-2020)
7.3 Europe Cloud CRM Market Size by Type (2015-2020)
7.4 Europe Cloud CRM Market Size by Application (2015-2020)
8 China
8.1 China Cloud CRM Market Size (2015-2020)
8.2 Cloud CRM Key Players in China (2019-2020)
8.3 China Cloud CRM Market Size by Type (2015-2020)
8.4 China Cloud CRM Market Size by Application (2015-2020)
9 Japan
9.1 Japan Cloud CRM Market Size (2015-2020)
9.2 Cloud CRM Key Players in Japan (2019-2020)
9.3 Japan Cloud CRM Market Size by Type (2015-2020)
9.4 Japan Cloud CRM Market Size by Application (2015-2020)
10 Southeast Asia
10.1 Southeast Asia Cloud CRM Market Size (2015-2020)
10.2 Cloud CRM Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Cloud CRM Market Size by Type (2015-2020)
10.4 Southeast Asia Cloud CRM Market Size by Application (2015-2020)
11 India
11.1 India Cloud CRM Market Size (2015-2020)
11.2 Cloud CRM Key Players in India (2019-2020)
11.3 India Cloud CRM Market Size by Type (2015-2020)
11.4 India Cloud CRM Market Size by Application (2015-2020)
12 Central & South America
12.1 Central & South America Cloud CRM Market Size (2015-2020)
12.2 Cloud CRM Key Players in Central & South America (2019-2020)
12.3 Central & South America Cloud CRM Market Size by Type (2015-2020)
12.4 Central & South America Cloud CRM Market Size by Application (2015-2020)
13 Key Players Profiles
13.1 Hubspot
13.1.1 Hubspot Company Details
13.1.2 Hubspot Business Overview and Its Total Revenue
13.1.3 Hubspot Cloud CRM Introduction
13.1.4 Hubspot Revenue in Cloud CRM Business (2015-2020))
13.1.5 Hubspot Recent Development
13.2 Zendesk Sell
13.2.1 Zendesk Sell Company Details
13.2.2 Zendesk Sell Business Overview and Its Total Revenue
13.2.3 Zendesk Sell Cloud CRM Introduction
13.2.4 Zendesk Sell Revenue in Cloud CRM Business (2015-2020)
13.2.5 Zendesk Sell Recent Development
13.3 Free Agent CRM
13.3.1 Free Agent CRM Company Details
13.3.2 Free Agent CRM Business Overview and Its Total Revenue
13.3.3 Free Agent CRM Cloud CRM Introduction
13.3.4 Free Agent CRM Revenue in Cloud CRM Business (2015-2020)
13.3.5 Free Agent CRM Recent Development
13.4 Infusionsoft
13.4.1 Infusionsoft Company Details
13.4.2 Infusionsoft Business Overview and Its Total Revenue
13.4.3 Infusionsoft Cloud CRM Introduction
13.4.4 Infusionsoft Revenue in Cloud CRM Business (2015-2020)
13.4.5 Infusionsoft Recent Development
13.5 Netsuite CRM
13.5.1 Netsuite CRM Company Details
13.5.2 Netsuite CRM Business Overview and Its Total Revenue
13.5.3 Netsuite CRM Cloud CRM Introduction
13.5.4 Netsuite CRM Revenue in Cloud CRM Business (2015-2020)
13.5.5 Netsuite CRM Recent Development
13.6 amoCRM
13.6.1 amoCRM Company Details
13.6.2 amoCRM Business Overview and Its Total Revenue
13.6.3 amoCRM Cloud CRM Introduction
13.6.4 amoCRM Revenue in Cloud CRM Business (2015-2020)
13.6.5 amoCRM Recent Development
13.7 Claritysoft
13.7.1 Claritysoft Company Details
13.7.2 Claritysoft Business Overview and Its Total Revenue
13.7.3 Claritysoft Cloud CRM Introduction
13.7.4 Claritysoft Revenue in Cloud CRM Business (2015-2020)
13.7.5 Claritysoft Recent Development
13.8 Salesforce com
13.8.1 Salesforce com Company Details
13.8.2 Salesforce com Business Overview and Its Total Revenue
13.8.3 Salesforce com Cloud CRM Introduction
13.8.4 Salesforce com Revenue in Cloud CRM Business (2015-2020)
13.8.5 Salesforce com Recent Development
13.9 LeadMaster
13.9.1 LeadMaster Company Details
13.9.2 LeadMaster Business Overview and Its Total Revenue
13.9.3 LeadMaster Cloud CRM Introduction
13.9.4 LeadMaster Revenue in Cloud CRM Business (2015-2020)
13.9.5 LeadMaster Recent Development
13.10 Freshsales
13.10.1 Freshsales Company Details
13.10.2 Freshsales Business Overview and Its Total Revenue
13.10.3 Freshsales Cloud CRM Introduction
13.10.4 Freshsales Revenue in Cloud CRM Business (2015-2020)
13.10.5 Freshsales Recent Development
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
List of Tables
 
    Table 1. Cloud CRM Key Market Segments
    Table 2. Key Players Covered: Ranking by Cloud CRM Revenue
    Table 3. Ranking of Global Top Cloud CRM Manufacturers by Revenue (US$ Million) in 2019
    Table 4. Global Cloud CRM Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
    Table 5. Key Players of Customer Service
    Table 6. Key Players of Manufacturing
    Table 7. Key Players of Social Network
    Table 8. Key Players of Supply Chain
    Table 9. Key Players of Distribution
    Table 10. Key Players of Other
    Table 11. Global Cloud CRM Market Size Growth by Application (US$ Million): 2020 VS 2026
    Table 12. Global Cloud CRM Market Size by Regions (US$ Million): 2020 VS 2026
    Table 13. Global Cloud CRM Market Size by Regions (2015-2020) (US$ Million)
    Table 14. Global Cloud CRM Market Share by Regions (2015-2020)
    Table 15. Global Cloud CRM Forecasted Market Size by Regions (2021-2026) (US$ Million)
    Table 16. Global Cloud CRM Market Share by Regions (2021-2026)
    Table 17. Market Top Trends
    Table 18. Key Drivers: Impact Analysis
    Table 19. Key Challenges
    Table 20. Cloud CRM Market Growth Strategy
    Table 21. Main Points Interviewed from Key Cloud CRM Players
    Table 22. Global Cloud CRM Revenue by Players (2015-2020) (Million US$)
    Table 23. Global Cloud CRM Market Share by Players (2015-2020)
    Table 24. Global Top Cloud CRM Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Cloud CRM as of 2019)
    Table 25. Global Cloud CRM by Players Market Concentration Ratio (CR5 and HHI)
    Table 26. Key Players Headquarters and Area Served
    Table 27. Key Players Cloud CRM Product Solution and Service
    Table 28. Date of Enter into Cloud CRM Market
    Table 29. Mergers & Acquisitions, Expansion Plans
    Table 30. Global Cloud CRM Market Size by Type (2015-2020) (Million US$)
    Table 31. Global Cloud CRM Market Size Share by Type (2015-2020)
    Table 32. Global Cloud CRM Revenue Market Share by Type (2021-2026)
    Table 33. Global Cloud CRM Market Size Share by Application (2015-2020)
    Table 34. Global Cloud CRM Market Size by Application (2015-2020) (Million US$)
    Table 35. Global Cloud CRM Market Size Share by Application (2021-2026)
    Table 36. North America Key Players Cloud CRM Revenue (2019-2020) (Million US$)
    Table 37. North America Key Players Cloud CRM Market Share (2019-2020)
    Table 38. North America Cloud CRM Market Size by Type (2015-2020) (Million US$)
    Table 39. North America Cloud CRM Market Share by Type (2015-2020)
    Table 40. North America Cloud CRM Market Size by Application (2015-2020) (Million US$)
    Table 41. North America Cloud CRM Market Share by Application (2015-2020)
    Table 42. Europe Key Players Cloud CRM Revenue (2019-2020) (Million US$)
    Table 43. Europe Key Players Cloud CRM Market Share (2019-2020)
    Table 44. Europe Cloud CRM Market Size by Type (2015-2020) (Million US$)
    Table 45. Europe Cloud CRM Market Share by Type (2015-2020)
    Table 46. Europe Cloud CRM Market Size by Application (2015-2020) (Million US$)
    Table 47. Europe Cloud CRM Market Share by Application (2015-2020)
    Table 48. China Key Players Cloud CRM Revenue (2019-2020) (Million US$)
    Table 49. China Key Players Cloud CRM Market Share (2019-2020)
    Table 50. China Cloud CRM Market Size by Type (2015-2020) (Million US$)
    Table 51. China Cloud CRM Market Share by Type (2015-2020)
    Table 52. China Cloud CRM Market Size by Application (2015-2020) (Million US$)
    Table 53. China Cloud CRM Market Share by Application (2015-2020)
    Table 54. Japan Key Players Cloud CRM Revenue (2019-2020) (Million US$)
    Table 55. Japan Key Players Cloud CRM Market Share (2019-2020)
    Table 56. Japan Cloud CRM Market Size by Type (2015-2020) (Million US$)
    Table 57. Japan Cloud CRM Market Share by Type (2015-2020)
    Table 58. Japan Cloud CRM Market Size by Application (2015-2020) (Million US$)
    Table 59. Japan Cloud CRM Market Share by Application (2015-2020)
    Table 60. Southeast Asia Key Players Cloud CRM Revenue (2019-2020) (Million US$)
    Table 61. Southeast Asia Key Players Cloud CRM Market Share (2019-2020)
    Table 62. Southeast Asia Cloud CRM Market Size by Type (2015-2020) (Million US$)
    Table 63. Southeast Asia Cloud CRM Market Share by Type (2015-2020)
    Table 64. Southeast Asia Cloud CRM Market Size by Application (2015-2020) (Million US$)
    Table 65. Southeast Asia Cloud CRM Market Share by Application (2015-2020)
    Table 66. India Key Players Cloud CRM Revenue (2019-2020) (Million US$)
    Table 67. India Key Players Cloud CRM Market Share (2019-2020)
    Table 68. India Cloud CRM Market Size by Type (2015-2020) (Million US$)
    Table 69. India Cloud CRM Market Share by Type (2015-2020)
    Table 70. India Cloud CRM Market Size by Application (2015-2020) (Million US$)
    Table 71. India Cloud CRM Market Share by Application (2015-2020)
    Table 72. Central & South America Key Players Cloud CRM Revenue (2019-2020) (Million US$)
    Table 73. Central & South America Key Players Cloud CRM Market Share (2019-2020)
    Table 74. Central & South America Cloud CRM Market Size by Type (2015-2020) (Million US$)
    Table 75. Central & South America Cloud CRM Market Share by Type (2015-2020)
    Table 76. Central & South America Cloud CRM Market Size by Application (2015-2020) (Million US$)
    Table 77. Central & South America Cloud CRM Market Share by Application (2015-2020)
    Table 78. Hubspot Company Details
    Table 79. Hubspot Business Overview
    Table 80. Hubspot Product
    Table 81. Hubspot Revenue in Cloud CRM Business (2015-2020) (Million US$)
    Table 82. Hubspot Recent Development
    Table 83. Zendesk Sell Company Details
    Table 84. Zendesk Sell Business Overview
    Table 85. Zendesk Sell Product
    Table 86. Zendesk Sell Revenue in Cloud CRM Business (2015-2020) (Million US$)
    Table 87. Zendesk Sell Recent Development
    Table 88. Free Agent CRM Company Details
    Table 89. Free Agent CRM Business Overview
    Table 90. Free Agent CRM Product
    Table 91. Free Agent CRM Revenue in Cloud CRM Business (2015-2020) (Million US$)
    Table 92. Free Agent CRM Recent Development
    Table 93. Infusionsoft Company Details
    Table 94. Infusionsoft Business Overview
    Table 95. Infusionsoft Product
    Table 96. Infusionsoft Revenue in Cloud CRM Business (2015-2020) (Million US$)
    Table 97. Infusionsoft Recent Development
    Table 98. Netsuite CRM Company Details
    Table 99. Netsuite CRM Business Overview
    Table 100. Netsuite CRM Product
    Table 101. Netsuite CRM Revenue in Cloud CRM Business (2015-2020) (Million US$)
    Table 102. Netsuite CRM Recent Development
    Table 103. amoCRM Company Details
    Table 104. amoCRM Business Overview
    Table 105. amoCRM Product
    Table 106. amoCRM Revenue in Cloud CRM Business (2015-2020) (Million US$)
    Table 107. amoCRM Recent Development
    Table 108. Claritysoft Company Details
    Table 109. Claritysoft Business Overview
    Table 110. Claritysoft Product
    Table 111. Claritysoft Revenue in Cloud CRM Business (2015-2020) (Million US$)
    Table 112. Claritysoft Recent Development
    Table 113. Salesforce com Business Overview
    Table 114. Salesforce com Product
    Table 115. Salesforce com Company Details
    Table 116. Salesforce com Revenue in Cloud CRM Business (2015-2020) (Million US$)
    Table 117. Salesforce com Recent Development
    Table 118. LeadMaster Company Details
    Table 119. LeadMaster Business Overview
    Table 120. LeadMaster Product
    Table 121. LeadMaster Revenue in Cloud CRM Business (2015-2020) (Million US$)
    Table 122. LeadMaster Recent Development
    Table 123. Freshsales Company Details
    Table 124. Freshsales Business Overview
    Table 125. Freshsales Product
    Table 126. Freshsales Revenue in Cloud CRM Business (2015-2020) (Million US$)
    Table 127. Freshsales Recent Development
    Table 128. Research Programs/Design for This Report
    Table 129. Key Data Information from Secondary Sources
    Table 130. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Cloud CRM Market Share by Type: 2020 VS 2026
    Figure 2. Customer Service Features
    Figure 3. Manufacturing Features
    Figure 4. Social Network Features
    Figure 5. Supply Chain Features
    Figure 6. Distribution Features
    Figure 7. Other Features
    Figure 8. Global Cloud CRM Market Share by Application: 2020 VS 2026
    Figure 9. SEMs Case Studies
    Figure 10. Large Enterprise Case Studies
    Figure 11. Cloud CRM Report Years Considered
    Figure 12. Global Cloud CRM Market Size YoY Growth 2015-2026 (US$ Million)
    Figure 13. Global Cloud CRM Market Share by Regions: 2020 VS 2026
    Figure 14. Global Cloud CRM Market Share by Regions (2021-2026)
    Figure 15. Porter's Five Forces Analysis
    Figure 16. Global Cloud CRM Market Share by Players in 2019
    Figure 17. Global Top Cloud CRM Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Cloud CRM as of 2019
    Figure 18. The Top 10 and 5 Players Market Share by Cloud CRM Revenue in 2019
    Figure 19. North America Cloud CRM Market Size YoY Growth (2015-2020) (Million US$)
    Figure 20. Europe Cloud CRM Market Size YoY Growth (2015-2020) (Million US$)
    Figure 21. China Cloud CRM Market Size YoY Growth (2015-2020) (Million US$)
    Figure 22. Japan Cloud CRM Market Size YoY Growth (2015-2020) (Million US$)
    Figure 23. Southeast Asia Cloud CRM Market Size YoY Growth (2015-2020) (Million US$)
    Figure 24. India Cloud CRM Market Size YoY Growth (2015-2020) (Million US$)
    Figure 25. Central & South America Cloud CRM Market Size YoY Growth (2015-2020) (Million US$)
    Figure 26. Hubspot Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 27. Hubspot Revenue Growth Rate in Cloud CRM Business (2015-2020)
    Figure 28. Zendesk Sell Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 29. Zendesk Sell Revenue Growth Rate in Cloud CRM Business (2015-2020)
    Figure 30. Free Agent CRM Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 31. Free Agent CRM Revenue Growth Rate in Cloud CRM Business (2015-2020)
    Figure 32. Infusionsoft Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 33. Infusionsoft Revenue Growth Rate in Cloud CRM Business (2015-2020)
    Figure 34. Netsuite CRM Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 35. Netsuite CRM Revenue Growth Rate in Cloud CRM Business (2015-2020)
    Figure 36. amoCRM Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 37. amoCRM Revenue Growth Rate in Cloud CRM Business (2015-2020)
    Figure 38. Claritysoft Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 39. Claritysoft Revenue Growth Rate in Cloud CRM Business (2015-2020)
    Figure 40. Salesforce com Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 41. Salesforce com Revenue Growth Rate in Cloud CRM Business (2015-2020)
    Figure 42. LeadMaster Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 43. LeadMaster Revenue Growth Rate in Cloud CRM Business (2015-2020)
    Figure 44. Freshsales Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 45. Freshsales Revenue Growth Rate in Cloud CRM Business (2015-2020)
    Figure 46. Bottom-up and Top-down Approaches for This Report
    Figure 47. Data Triangulation
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