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Customer Engagement Solutions - Global Market Insights and Sales Trends 2024

Published Date: December 2023

Report Code: QYRE-Auto-12C8776

Global Customer Engagement Solutions Market Insights Forecast to 2028

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Customer Engagement Solutions - Global Market Insights and Sales Trends 2024

Code: QYRE-Auto-12C8776

Report

December 2023

Pages:123

QYResearch

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DESCRIPTION

TABLE OF CONTENT

TABLES & FIGURES

Customer Engagement Solutions - Market Size

The global Customer Engagement Solutions market size is expected to reach US$ 20120 million by 2029, growing at a CAGR of 6.0% from 2023 to 2029.

Customer Engagement Solutions - Market

Customer engagement is a business communication connection between an external stakeholder (consumer) and an organization (company or brand) through various channels of correspondence. ... The term can also be used to define customer-to-customer correspondence regarding a communication, product, service or brand.

The market is mainly driven by the significant applications of Customer Engagement Solutions in various end use industries. The expanding demands from the BFSI, Consumer Goods & Retail, Telecommunication and Healthcare & Life Sciences, are propelling Customer Engagement Solutions market. Omnichannel, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Workforce Optimization segment is estimated at % CAGR for the next seven-year period.

The Asia Pacific market is projected to grow at the highest CAGR from 2018 to 2023. The growth of the Asia Pacific market can be attributed to the increased adoption of cloud computing by different organizations in this region. Small & medium enterprises across various countries, such as Australia, Malaysia, Japan, and Singapore, are investing in information technology to compete, secure, and capture digital opportunities present in the market.

Report Objectives

This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Customer Engagement Solutions, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.

Key Features of The Study:

This report provides in-depth analysis of the global Customer Engagement Solutions market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.

This report profiles key players in the global Customer Engagement Solutions market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Customer Engagement Solutions sales data, market share and ranking.

This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.

This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.

Key companies of Customer Engagement Solutions covered in this report include Avaya, Aspect Software, Calabrio, Genesys, IBM, Microsoft, Nice Systems, Nuance Communications and Opentext, etc.

The global Customer Engagement Solutions market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.

Market Segmentation

Company Profiles:

Avaya

Aspect Software

Calabrio

Genesys

IBM

Microsoft

Nice Systems

Nuance Communications

Opentext

Oracle

Pegasystems

Pitney Bowes

Salesforce

SAP

Servicenow

Verint Systems

Zendesk

Egain Corporation

Bpmonline

Crmnext

Eptica

Freshworks

Ifs-Mplsystems

Lithium Technologies

Sugarcrm

Scope of Customer Engagement Solutions - Market Report

Report Metric	Details
Report Name	Customer Engagement Solutions - Market
Forecasted market size in 2029	US$ 20120 million
CAGR	6.0%
Forecasted years	2023 - 2029
Global Customer Engagement Solutions market, by region:	North America (U.S., Canada, Mexico) Europe (Germany, France, UK, Italy, etc.) Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.) South America (Brazil, etc.) Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Customer Engagement Solutions market, Segment by Type:	Omnichannel Workforce Optimization Robotic Process Automation Analytics & Reporting
Global Customer Engagement Solutions market, by Application	BFSI Consumer Goods & Retail Telecommunication Healthcare & Life Sciences Automotive & Transportation Media & Entertainment Travel & Hospitality Manufacturing Others
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Core Chapters

Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Customer Engagement Solutions companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion

FAQ for this report

What is the Customer Engagement Solutions - Market size in 2029?

Ans: The Customer Engagement Solutions - Market size in 2029 will be US$ 20120 million.

What are the Application segmentation covered in the Customer Engagement Solutions - Market report?

Ans: The Applications covered in the Customer Engagement Solutions - Market report are BFSI, Consumer Goods & Retail, Telecommunication, Healthcare & Life Sciences, Automotive & Transportation, Media & Entertainment, Travel & Hospitality, Manufacturing, Others

What are the Type segmentation covered in the Customer Engagement Solutions - Market report?

Ans: The Types covered in the Customer Engagement Solutions - Market report are Omnichannel, Workforce Optimization, Robotic Process Automation, Analytics & Reporting

1 Market Overview of Customer Engagement Solutions

1.1 Customer Engagement Solutions Market Overview

1.1.1 Customer Engagement Solutions Product Scope

1.1.2 Customer Engagement Solutions Market Status and Outlook

1.2 Global Customer Engagement Solutions Market Size Overview by Region 2018 VS 2022 VS 2029

1.3 Global Customer Engagement Solutions Market Size by Region (2018-2029)

1.4 Global Customer Engagement Solutions Historic Market Size by Region (2018-2023)

1.5 Global Customer Engagement Solutions Market Size Forecast by Region (2024-2029)

1.6 Key Regions, Customer Engagement Solutions Market Size (2018-2029)

1.6.1 North America Customer Engagement Solutions Market Size (2018-2029)

1.6.2 Europe Customer Engagement Solutions Market Size (2018-2029)

1.6.3 Asia-Pacific Customer Engagement Solutions Market Size (2018-2029)

1.6.4 Latin America Customer Engagement Solutions Market Size (2018-2029)

1.6.5 Middle East & Africa Customer Engagement Solutions Market Size (2018-2029)

2 Customer Engagement Solutions Market by Type

2.1 Introduction

2.1.1 Omnichannel

2.1.2 Workforce Optimization

2.1.3 Robotic Process Automation

2.1.4 Analytics & Reporting

2.2 Global Customer Engagement Solutions Market Size by Type: 2018 VS 2022 VS 2029

2.2.1 Global Customer Engagement Solutions Historic Market Size by Type (2018-2023)

2.2.2 Global Customer Engagement Solutions Forecasted Market Size by Type (2024-2029)

2.3 Key Regions Market Size by Type

2.3.1 North America Customer Engagement Solutions Revenue Breakdown by Type (2018-2029)

2.3.2 Europe Customer Engagement Solutions Revenue Breakdown by Type (2018-2029)

2.3.3 Asia-Pacific Customer Engagement Solutions Revenue Breakdown by Type (2018-2029)

2.3.4 Latin America Customer Engagement Solutions Revenue Breakdown by Type (2018-2029)

2.3.5 Middle East and Africa Customer Engagement Solutions Revenue Breakdown by Type (2018-2029)

3 Customer Engagement Solutions Market Overview by Application

3.1 Introduction

3.1.1 BFSI

3.1.2 Consumer Goods & Retail

3.1.3 Telecommunication

3.1.4 Healthcare & Life Sciences

3.1.5 Automotive & Transportation

3.1.6 Media & Entertainment

3.1.7 Travel & Hospitality

3.1.8 Manufacturing

3.1.9 Others

3.2 Global Customer Engagement Solutions Market Size by Application: 2018 VS 2022 VS 2029

3.2.1 Global Customer Engagement Solutions Historic Market Size by Application (2018-2023)

3.2.2 Global Customer Engagement Solutions Forecasted Market Size by Application (2024-2029)

3.3 Key Regions Market Size by Application

3.3.1 North America Customer Engagement Solutions Revenue Breakdown by Application (2018-2029)

3.3.2 Europe Customer Engagement Solutions Revenue Breakdown by Application (2018-2029)

3.3.3 Asia-Pacific Customer Engagement Solutions Revenue Breakdown by Application (2018-2029)

3.3.4 Latin America Customer Engagement Solutions Revenue Breakdown by Application (2018-2029)

3.3.5 Middle East and Africa Customer Engagement Solutions Revenue Breakdown by Application (2018-2029)

4 Customer Engagement Solutions Competition Analysis by Players

4.1 Global Customer Engagement Solutions Market Size by Players (2018-2023)

4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Customer Engagement Solutions as of 2022)

4.3 Date of Key Players Enter into Customer Engagement Solutions Market

4.4 Global Top Players Customer Engagement Solutions Headquarters and Area Served

4.5 Key Players Customer Engagement Solutions Product Solution and Service

4.6 Competitive Status

4.6.1 Customer Engagement Solutions Market Concentration Rate

4.6.2 Mergers & Acquisitions, Expansion Plans

5 Company (Top Players) Profiles

5.1 Avaya

5.1.1 Avaya Profile

5.1.2 Avaya Main Business

5.1.3 Avaya Customer Engagement Solutions Products, Services and Solutions

5.1.4 Avaya Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.1.5 Avaya Recent Developments

5.2 Aspect Software

5.2.1 Aspect Software Profile

5.2.2 Aspect Software Main Business

5.2.3 Aspect Software Customer Engagement Solutions Products, Services and Solutions

5.2.4 Aspect Software Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.2.5 Aspect Software Recent Developments

5.3 Calabrio

5.3.1 Calabrio Profile

5.3.2 Calabrio Main Business

5.3.3 Calabrio Customer Engagement Solutions Products, Services and Solutions

5.3.4 Calabrio Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.3.5 Genesys Recent Developments

5.4 Genesys

5.4.1 Genesys Profile

5.4.2 Genesys Main Business

5.4.3 Genesys Customer Engagement Solutions Products, Services and Solutions

5.4.4 Genesys Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.4.5 Genesys Recent Developments

5.5 IBM

5.5.1 IBM Profile

5.5.2 IBM Main Business

5.5.3 IBM Customer Engagement Solutions Products, Services and Solutions

5.5.4 IBM Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.5.5 IBM Recent Developments

5.6 Microsoft

5.6.1 Microsoft Profile

5.6.2 Microsoft Main Business

5.6.3 Microsoft Customer Engagement Solutions Products, Services and Solutions

5.6.4 Microsoft Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.6.5 Microsoft Recent Developments

5.7 Nice Systems

5.7.1 Nice Systems Profile

5.7.2 Nice Systems Main Business

5.7.3 Nice Systems Customer Engagement Solutions Products, Services and Solutions

5.7.4 Nice Systems Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.7.5 Nice Systems Recent Developments

5.8 Nuance Communications

5.8.1 Nuance Communications Profile

5.8.2 Nuance Communications Main Business

5.8.3 Nuance Communications Customer Engagement Solutions Products, Services and Solutions

5.8.4 Nuance Communications Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.8.5 Nuance Communications Recent Developments

5.9 Opentext

5.9.1 Opentext Profile

5.9.2 Opentext Main Business

5.9.3 Opentext Customer Engagement Solutions Products, Services and Solutions

5.9.4 Opentext Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.9.5 Opentext Recent Developments

5.10 Oracle

5.10.1 Oracle Profile

5.10.2 Oracle Main Business

5.10.3 Oracle Customer Engagement Solutions Products, Services and Solutions

5.10.4 Oracle Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.10.5 Oracle Recent Developments

5.11 Pegasystems

5.11.1 Pegasystems Profile

5.11.2 Pegasystems Main Business

5.11.3 Pegasystems Customer Engagement Solutions Products, Services and Solutions

5.11.4 Pegasystems Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.11.5 Pegasystems Recent Developments

5.12 Pitney Bowes

5.12.1 Pitney Bowes Profile

5.12.2 Pitney Bowes Main Business

5.12.3 Pitney Bowes Customer Engagement Solutions Products, Services and Solutions

5.12.4 Pitney Bowes Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.12.5 Pitney Bowes Recent Developments

5.13 Salesforce

5.13.1 Salesforce Profile

5.13.2 Salesforce Main Business

5.13.3 Salesforce Customer Engagement Solutions Products, Services and Solutions

5.13.4 Salesforce Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.13.5 Salesforce Recent Developments

5.14 SAP

5.14.1 SAP Profile

5.14.2 SAP Main Business

5.14.3 SAP Customer Engagement Solutions Products, Services and Solutions

5.14.4 SAP Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.14.5 SAP Recent Developments

5.15 Servicenow

5.15.1 Servicenow Profile

5.15.2 Servicenow Main Business

5.15.3 Servicenow Customer Engagement Solutions Products, Services and Solutions

5.15.4 Servicenow Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.15.5 Servicenow Recent Developments

5.16 Verint Systems

5.16.1 Verint Systems Profile

5.16.2 Verint Systems Main Business

5.16.3 Verint Systems Customer Engagement Solutions Products, Services and Solutions

5.16.4 Verint Systems Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.16.5 Verint Systems Recent Developments

5.17 Zendesk

5.17.1 Zendesk Profile

5.17.2 Zendesk Main Business

5.17.3 Zendesk Customer Engagement Solutions Products, Services and Solutions

5.17.4 Zendesk Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.17.5 Zendesk Recent Developments

5.18 Egain Corporation

5.18.1 Egain Corporation Profile

5.18.2 Egain Corporation Main Business

5.18.3 Egain Corporation Customer Engagement Solutions Products, Services and Solutions

5.18.4 Egain Corporation Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.18.5 Egain Corporation Recent Developments

5.19 Bpmonline

5.19.1 Bpmonline Profile

5.19.2 Bpmonline Main Business

5.19.3 Bpmonline Customer Engagement Solutions Products, Services and Solutions

5.19.4 Bpmonline Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.19.5 Bpmonline Recent Developments

5.20 Crmnext

5.20.1 Crmnext Profile

5.20.2 Crmnext Main Business

5.20.3 Crmnext Customer Engagement Solutions Products, Services and Solutions

5.20.4 Crmnext Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.20.5 Crmnext Recent Developments

5.21 Eptica

5.21.1 Eptica Profile

5.21.2 Eptica Main Business

5.21.3 Eptica Customer Engagement Solutions Products, Services and Solutions

5.21.4 Eptica Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.21.5 Eptica Recent Developments

5.22 Freshworks

5.22.1 Freshworks Profile

5.22.2 Freshworks Main Business

5.22.3 Freshworks Customer Engagement Solutions Products, Services and Solutions

5.22.4 Freshworks Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.22.5 Freshworks Recent Developments

5.23 Ifs-Mplsystems

5.23.1 Ifs-Mplsystems Profile

5.23.2 Ifs-Mplsystems Main Business

5.23.3 Ifs-Mplsystems Customer Engagement Solutions Products, Services and Solutions

5.23.4 Ifs-Mplsystems Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.23.5 Ifs-Mplsystems Recent Developments

5.24 Lithium Technologies

5.24.1 Lithium Technologies Profile

5.24.2 Lithium Technologies Main Business

5.24.3 Lithium Technologies Customer Engagement Solutions Products, Services and Solutions

5.24.4 Lithium Technologies Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.24.5 Lithium Technologies Recent Developments

5.25 Sugarcrm

5.25.1 Sugarcrm Profile

5.25.2 Sugarcrm Main Business

5.25.3 Sugarcrm Customer Engagement Solutions Products, Services and Solutions

5.25.4 Sugarcrm Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)

5.25.5 Sugarcrm Recent Developments

6 North America

6.1 North America Customer Engagement Solutions Market Size by Country (2018-2029)

6.2 U.S.

6.3 Canada

7 Europe

7.1 Europe Customer Engagement Solutions Market Size by Country (2018-2029)

7.2 Germany

7.3 France

7.4 U.K.

7.5 Italy

7.6 Russia

7.7 Nordic Countries

7.8 Rest of Europe

8 Asia-Pacific

8.1 Asia-Pacific Customer Engagement Solutions Market Size by Region (2018-2029)

8.2 China

8.3 Japan

8.4 South Korea

8.5 Southeast Asia

8.6 India

8.7 Australia

8.8 Rest of Asia-Pacific

9 Latin America

9.1 Latin America Customer Engagement Solutions Market Size by Country (2018-2029)

9.2 Mexico

9.3 Brazil

9.4 Rest of Latin America

10 Middle East & Africa

10.1 Middle East & Africa Customer Engagement Solutions Market Size by Country (2018-2029)

10.2 Turkey

10.3 Saudi Arabia

10.4 UAE

10.5 Rest of Middle East & Africa

11 Customer Engagement Solutions Market Dynamics

11.1 Customer Engagement Solutions Industry Trends

11.2 Customer Engagement Solutions Market Drivers

11.3 Customer Engagement Solutions Market Challenges

11.4 Customer Engagement Solutions Market Restraints

12 Research Finding /Conclusion

13 Methodology and Data Source

13.1 Methodology/Research Approach

13.1.1 Research Programs/Design

13.1.2 Market Size Estimation

13.1.3 Market Breakdown and Data Triangulation

13.2 Data Source

13.2.1 Secondary Sources

13.2.2 Primary Sources

13.3 Disclaimer

13.4 Author List

List of Tables

Table 1. Global Market Customer Engagement Solutions Market Size (US$ Million) Comparison by Region 2018 VS 2022 VS 2029

Table 2. Global Customer Engagement Solutions Market Size by Region (2018-2023) & (US$ Million)

Table 3. Global Customer Engagement Solutions Market Size Share by Region (2018-2023)

Table 4. Global Customer Engagement Solutions Forecasted Market Size by Region (2024-2029) & (US$ Million)

Table 5. Global Customer Engagement Solutions Forecasted Market Size Share by Region (2024-2029)

Table 6. Global Customer Engagement Solutions Market Size (US$ Million) by Type: 2018 VS 2022 VS 2029

Table 7. Global Customer Engagement Solutions Market Size by Type (2018-2023) & (US$ Million)

Table 8. Global Customer Engagement Solutions Revenue Market Share by Type (2018-2023)

Table 9. Global Customer Engagement Solutions Forecasted Market Size by Type (2024-2029) & (US$ Million)

Table 10. Global Customer Engagement Solutions Revenue Market Share by Type (2024-2029)

Table 11. North America Customer Engagement Solutions Revenue by Type (2018-2023) & (US$ Million)

Table 12. North America Customer Engagement Solutions Revenue by Type (2024-2029) & (US$ Million)

Table 13. Europe Customer Engagement Solutions Revenue by Type (2018-2023) & (US$ Million)

Table 14. Europe Customer Engagement Solutions Revenue by Type (2024-2029) & (US$ Million)

Table 15. Asia-Pacific Customer Engagement Solutions Revenue by Type (2018-2023) & (US$ Million)

Table 16. Asia-Pacific Customer Engagement Solutions Revenue by Type (2024-2029) & (US$ Million)

Table 17. Latin America Customer Engagement Solutions Revenue by Type (2018-2023) & (US$ Million)

Table 18. Latin America Customer Engagement Solutions Revenue by Type (2024-2029) & (US$ Million)

Table 19. Middle East and Africa Customer Engagement Solutions Revenue by Type (2018-2023) & (US$ Million)

Table 20. Middle East and Africa Customer Engagement Solutions Revenue by Type (2024-2029) & (US$ Million)

Table 21. Global Customer Engagement Solutions Market Size (US$ Million) by Application: 2018 VS 2022 VS 2029

Table 22. Global Customer Engagement Solutions Market Size by Application (2018-2023) & (US$ Million)

Table 23. Global Customer Engagement Solutions Revenue Market Share by Application (2018-2023)

Table 24. Global Customer Engagement Solutions Forecasted Market Size by Application (2024-2029) & (US$ Million)

Table 25. Global Customer Engagement Solutions Revenue Market Share by Application (2024-2029)

Table 26. North America Customer Engagement Solutions Revenue by Application (2018-2023) & (US$ Million)

Table 27. North America Customer Engagement Solutions Revenue by Application (2024-2029) & (US$ Million)

Table 28. Europe Customer Engagement Solutions Revenue by Application (2018-2023) & (US$ Million)

Table 29. Europe Customer Engagement Solutions Revenue by Application (2024-2029) & (US$ Million)

Table 30. Asia-Pacific Customer Engagement Solutions Revenue by Application (2018-2023) & (US$ Million)

Table 31. Asia-Pacific Customer Engagement Solutions Revenue by Application (2024-2029) & (US$ Million)

Table 32. Latin America Customer Engagement Solutions Revenue by Application (2018-2023) & (US$ Million)

Table 33. Latin America Customer Engagement Solutions Revenue by Application (2024-2029) & (US$ Million)

Table 34. Middle East and Africa Customer Engagement Solutions Revenue by Application (2018-2023) & (US$ Million)

Table 35. Middle East and Africa Customer Engagement Solutions Revenue by Application (2024-2029) & (US$ Million)

Table 36. Global Customer Engagement Solutions Revenue (US$ Million) by Players (2018-2023)

Table 37. Global Customer Engagement Solutions Revenue Market Share by Players (2018-2023)

Table 38. Global Top Players Market Share by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Customer Engagement Solutions as of 2022)

Table 39. Date of Key Players Enter into Customer Engagement Solutions Market

Table 40. Global Customer Engagement Solutions Key Players Headquarters and Area Served

Table 41. Customer Engagement Solutions Product Solution and Service

Table 42. Global Customer Engagement Solutions Players Market Concentration Ratio (CR5 and HHI)

Table 43. Mergers & Acquisitions, Expansion Plans

Table 44. Avaya Basic Information List

Table 45. Avaya Description and Business Overview

Table 46. Avaya Customer Engagement Solutions Products, Services and Solutions

Table 47. Revenue (US$ Million) in Customer Engagement Solutions Business of Avaya (2018-2023)

Table 48. Avaya Recent Developments

Table 49. Aspect Software Basic Information List

Table 50. Aspect Software Description and Business Overview

Table 51. Aspect Software Customer Engagement Solutions Products, Services and Solutions

Table 52. Revenue (US$ Million) in Customer Engagement Solutions Business of Aspect Software (2018-2023)

Table 53. Aspect Software Recent Developments

Table 54. Calabrio Basic Information List

Table 55. Calabrio Description and Business Overview

Table 56. Calabrio Customer Engagement Solutions Products, Services and Solutions

Table 57. Revenue (US$ Million) in Customer Engagement Solutions Business of Calabrio (2018-2023)

Table 58. Calabrio Recent Developments

Table 59. Genesys Basic Information List

Table 60. Genesys Description and Business Overview

Table 61. Genesys Customer Engagement Solutions Products, Services and Solutions

Table 62. Revenue (US$ Million) in Customer Engagement Solutions Business of Genesys (2018-2023)

Table 63. Genesys Recent Developments

Table 64. IBM Basic Information List

Table 65. IBM Description and Business Overview

Table 66. IBM Customer Engagement Solutions Products, Services and Solutions

Table 67. Revenue (US$ Million) in Customer Engagement Solutions Business of IBM (2018-2023)

Table 68. IBM Recent Developments

Table 69. Microsoft Basic Information List

Table 70. Microsoft Description and Business Overview

Table 71. Microsoft Customer Engagement Solutions Products, Services and Solutions

Table 72. Revenue (US$ Million) in Customer Engagement Solutions Business of Microsoft (2018-2023)

Table 73. Microsoft Recent Developments

Table 74. Nice Systems Basic Information List

Table 75. Nice Systems Description and Business Overview

Table 76. Nice Systems Customer Engagement Solutions Products, Services and Solutions

Table 77. Revenue (US$ Million) in Customer Engagement Solutions Business of Nice Systems (2018-2023)

Table 78. Nice Systems Recent Developments

Table 79. Nuance Communications Basic Information List

Table 80. Nuance Communications Description and Business Overview

Table 81. Nuance Communications Customer Engagement Solutions Products, Services and Solutions

Table 82. Revenue (US$ Million) in Customer Engagement Solutions Business of Nuance Communications (2018-2023)

Table 83. Nuance Communications Recent Developments

Table 84. Opentext Basic Information List

Table 85. Opentext Description and Business Overview

Table 86. Opentext Customer Engagement Solutions Products, Services and Solutions

Table 87. Revenue (US$ Million) in Customer Engagement Solutions Business of Opentext (2018-2023)

Table 88. Opentext Recent Developments

Table 89. Oracle Basic Information List

Table 90. Oracle Description and Business Overview

Table 91. Oracle Customer Engagement Solutions Products, Services and Solutions

Table 92. Revenue (US$ Million) in Customer Engagement Solutions Business of Oracle (2018-2023)

Table 93. Oracle Recent Developments

Table 94. Pegasystems Basic Information List

Table 95. Pegasystems Description and Business Overview

Table 96. Pegasystems Customer Engagement Solutions Products, Services and Solutions

Table 97. Revenue (US$ Million) in Customer Engagement Solutions Business of Pegasystems (2018-2023)

Table 98. Pegasystems Recent Developments

Table 99. Pitney Bowes Basic Information List

Table 100. Pitney Bowes Description and Business Overview

Table 101. Pitney Bowes Customer Engagement Solutions Products, Services and Solutions

Table 102. Revenue (US$ Million) in Customer Engagement Solutions Business of Pitney Bowes (2018-2023)

Table 103. Pitney Bowes Recent Developments

Table 104. Salesforce Basic Information List

Table 105. Salesforce Description and Business Overview

Table 106. Salesforce Customer Engagement Solutions Products, Services and Solutions

Table 107. Revenue (US$ Million) in Customer Engagement Solutions Business of Salesforce (2018-2023)

Table 108. Salesforce Recent Developments

Table 109. SAP Basic Information List

Table 110. SAP Description and Business Overview

Table 111. SAP Customer Engagement Solutions Products, Services and Solutions

Table 112. Revenue (US$ Million) in Customer Engagement Solutions Business of SAP (2018-2023)

Table 113. SAP Recent Developments

Table 114. Servicenow Basic Information List

Table 115. Servicenow Description and Business Overview

Table 116. Servicenow Customer Engagement Solutions Products, Services and Solutions

Table 117. Revenue (US$ Million) in Customer Engagement Solutions Business of Servicenow (2018-2023)

Table 118. Servicenow Recent Developments

Table 119. Verint Systems Basic Information List

Table 120. Verint Systems Description and Business Overview

Table 121. Verint Systems Customer Engagement Solutions Products, Services and Solutions

Table 122. Revenue (US$ Million) in Customer Engagement Solutions Business of Verint Systems (2018-2023)

Table 123. Verint Systems Recent Developments

Table 124. Zendesk Basic Information List

Table 125. Zendesk Description and Business Overview

Table 126. Zendesk Customer Engagement Solutions Products, Services and Solutions

Table 127. Revenue (US$ Million) in Customer Engagement Solutions Business of Zendesk (2018-2023)

Table 128. Zendesk Recent Developments

Table 129. Egain Corporation Basic Information List

Table 130. Egain Corporation Description and Business Overview

Table 131. Egain Corporation Customer Engagement Solutions Products, Services and Solutions

Table 132. Revenue (US$ Million) in Customer Engagement Solutions Business of Egain Corporation (2018-2023)

Table 133. Egain Corporation Recent Developments

Table 134. Bpmonline Basic Information List

Table 135. Bpmonline Description and Business Overview

Table 136. Bpmonline Customer Engagement Solutions Products, Services and Solutions

Table 137. Revenue (US$ Million) in Customer Engagement Solutions Business of Bpmonline (2018-2023)

Table 138. Bpmonline Recent Developments

Table 139. Crmnext Basic Information List

Table 140. Crmnext Description and Business Overview

Table 141. Crmnext Customer Engagement Solutions Products, Services and Solutions

Table 142. Revenue (US$ Million) in Customer Engagement Solutions Business of Crmnext (2018-2023)

Table 143. Crmnext Recent Developments

Table 144. Eptica Basic Information List

Table 145. Eptica Description and Business Overview

Table 146. Eptica Customer Engagement Solutions Products, Services and Solutions

Table 147. Revenue (US$ Million) in Customer Engagement Solutions Business of Eptica (2018-2023)

Table 148. Eptica Recent Developments

Table 149. Freshworks Basic Information List

Table 150. Freshworks Description and Business Overview

Table 151. Freshworks Customer Engagement Solutions Products, Services and Solutions

Table 152. Revenue (US$ Million) in Customer Engagement Solutions Business of Freshworks (2018-2023)

Table 153. Freshworks Recent Developments

Table 154. Ifs-Mplsystems Basic Information List

Table 155. Ifs-Mplsystems Description and Business Overview

Table 156. Ifs-Mplsystems Customer Engagement Solutions Products, Services and Solutions

Table 157. Revenue (US$ Million) in Customer Engagement Solutions Business of Ifs-Mplsystems (2018-2023)

Table 158. Ifs-Mplsystems Recent Developments

Table 159. Lithium Technologies Basic Information List

Table 160. Lithium Technologies Description and Business Overview

Table 161. Lithium Technologies Customer Engagement Solutions Products, Services and Solutions

Table 162. Revenue (US$ Million) in Customer Engagement Solutions Business of Lithium Technologies (2018-2023)

Table 163. Lithium Technologies Recent Developments

Table 164. Sugarcrm Basic Information List

Table 165. Sugarcrm Description and Business Overview

Table 166. Sugarcrm Customer Engagement Solutions Products, Services and Solutions

Table 167. Revenue (US$ Million) in Customer Engagement Solutions Business of Sugarcrm (2018-2023)

Table 168. Sugarcrm Recent Developments

Table 169. North America Customer Engagement Solutions Market Size by Country (2018-2023) & (US$ Million)

Table 170. North America Customer Engagement Solutions Market Size by Country (2024-2029) & (US$ Million)

Table 171. Europe Customer Engagement Solutions Market Size by Country (2018-2023) & (US$ Million)

Table 172. Europe Customer Engagement Solutions Market Size by Country (2024-2029) & (US$ Million)

Table 173. Asia-Pacific Customer Engagement Solutions Market Size Growth Rate (CAGR) by Region (US$ Million): 2018 VS 2022 VS 2029

Table 174. Asia-Pacific Customer Engagement Solutions Market Size by Region (2018-2023) & (US$ Million)

Table 175. Asia-Pacific Customer Engagement Solutions Market Size by Region (2024-2029) & (US$ Million)

Table 176. Asia-Pacific Customer Engagement Solutions Market Share by Region (2018-2023)

Table 177. Asia-Pacific Customer Engagement Solutions Market Share by Region (2024-2029)

Table 178. Latin America Customer Engagement Solutions Market Size Growth Rate (CAGR) by Region (US$ Million): 2018 VS 2022 VS 2029

Table 179. Latin America Customer Engagement Solutions Market Size by Country (2018-2023) & (US$ Million)

Table 180. Latin America Customer Engagement Solutions Market Size by Country (2024-2029) & (US$ Million)

Table 181. Middle East & Africa Customer Engagement Solutions Market Size Growth Rate (CAGR) by Region (US$ Million): 2018 VS 2022 VS 2029

Table 182. Middle East & Africa Customer Engagement Solutions Market Size by Country (2018-2023) & (US$ Million)

Table 183. Middle East & Africa Customer Engagement Solutions Market Size by Country (2024-2029) & (US$ Million)

Table 184. Customer Engagement Solutions Market Trends

Table 185. Customer Engagement Solutions Market Drivers

Table 186. Customer Engagement Solutions Market Challenges

Table 187. Customer Engagement Solutions Market Restraints

Table 188. Research Programs/Design for This Report

Table 189. Key Data Information from Secondary Sources

Table 190. Key Data Information from Primary Sources

List of Figures

Figure 1. Global Customer Engagement Solutions Market Size Year-over-Year 2018-2029 & (US$ Million)

Figure 2. Global Customer Engagement Solutions Market Size (US$ Million), 2018 VS 2022 VS 2029

Figure 3. Global Customer Engagement Solutions Market Share by Regions: 2022 VS 2029

Figure 4. Global Customer Engagement Solutions Forecasted Market Size Share by Region (2024-2029)

Figure 5. North America Customer Engagement Solutions Market Size Growth Rate (2018-2029) & (US$ Million)

Figure 6. Europe Customer Engagement Solutions Market Size Growth Rate (2018-2029) & (US$ Million)

Figure 7. Asia-Pacific Customer Engagement Solutions Market Size Growth Rate (2018-2029) & (US$ Million)

Figure 8. Latin America Customer Engagement Solutions Market Size Growth Rate (2018-2029) & (US$ Million)

Figure 9. Middle East & Africa Customer Engagement Solutions Market Size Growth Rate (2018-2029) & (US$ Million)

Figure 10. Product Picture of Omnichannel

Figure 11. Global Omnichannel Market Size (US$ Million) & YoY Growth (2018-2029)

Figure 12. Product Picture of Workforce Optimization

Figure 13. Global Workforce Optimization Market Size (US$ Million) & YoY Growth (2018-2029)

Figure 14. Product Picture of Robotic Process Automation

Figure 15. Global Robotic Process Automation Market Size (US$ Million) & YoY Growth (2018-2029)

Figure 16. Product Picture of Analytics & Reporting

Figure 17. Global Analytics & Reporting Market Size (US$ Million) & YoY Growth (2018-2029)

Figure 18. Global Customer Engagement Solutions Market Size Share by Type: 2022 & 2029

Figure 19. North America Customer Engagement Solutions Revenue Market Share by Type (2018-2029)

Figure 20. Europe Customer Engagement Solutions Revenue Market Share by Type (2018-2029)

Figure 21. Asia-Pacific Customer Engagement Solutions Revenue Market Share by Type (2018-2029)

Figure 22. Latin America Customer Engagement Solutions Revenue Market Share by Type (2018-2029)

Figure 23. Middle East and Africa Customer Engagement Solutions Revenue Market Share by Type (2018-2029)

Figure 24. BFSI Market Size (US$ Million) & YoY Growth (2018-2029)

Figure 25. Consumer Goods & Retail Market Size (US$ Million) & YoY Growth (2018-2029)

Figure 26. Telecommunication Market Size (US$ Million) & YoY Growth (2018-2029)

Figure 27. Healthcare & Life Sciences Market Size (US$ Million) & YoY Growth (2018-2029)

Figure 28. Automotive & Transportation Market Size (US$ Million) & YoY Growth (2018-2029)

Figure 29. Media & Entertainment Market Size (US$ Million) & YoY Growth (2018-2029)

Figure 30. Travel & Hospitality Market Size (US$ Million) & YoY Growth (2018-2029)

Figure 31. Manufacturing Market Size (US$ Million) & YoY Growth (2018-2029)

Figure 32. Others Market Size (US$ Million) & YoY Growth (2018-2029)

Figure 33. Global Customer Engagement Solutions Market Size Share by Application: 2022 & 2029

Figure 34. North America Customer Engagement Solutions Revenue Market Share by Application (2018-2029)

Figure 35. Europe Customer Engagement Solutions Revenue Market Share by Application (2018-2029)

Figure 36. Asia-Pacific Customer Engagement Solutions Revenue Market Share by Application (2018-2029)

Figure 37. Latin America Customer Engagement Solutions Revenue Market Share by Application (2018-2029)

Figure 38. Middle East and Africa Customer Engagement Solutions Revenue Market Share by Application (2018-2029)

Figure 39. Customer Engagement Solutions Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2018 VS 2022

Figure 40. Global Top 5 and Top 10 Players Customer Engagement Solutions Market Share in 2022

Figure 41. North America Customer Engagement Solutions Market Share by Country (2018-2029)

Figure 42. U.S. Customer Engagement Solutions Market Size (2018-2029) & (US$ Million)

Figure 43. Canada Customer Engagement Solutions Market Size (2018-2029) & (US$ Million)

Figure 44. Germany Customer Engagement Solutions Market Size (2018-2029) & (US$ Million)

Figure 45. France Customer Engagement Solutions Market Size (2018-2029) & (US$ Million)

Figure 46. U.K. Customer Engagement Solutions Market Size (2018-2029) & (US$ Million)

Figure 47. Italy Customer Engagement Solutions Market Size (2018-2029) & (US$ Million)

Figure 48. Russia Customer Engagement Solutions Market Size (2018-2029) & (US$ Million)

Figure 49. Nordic Countries Customer Engagement Solutions Market Size (2018-2029) & (US$ Million)

Figure 50. Asia-Pacific Customer Engagement Solutions Market Share by Region (2018-2029)

Figure 51. China Customer Engagement Solutions Market Size (2018-2029) & (US$ Million)

Figure 52. Japan Customer Engagement Solutions Market Size (2018-2029) & (US$ Million)

Figure 53. South Korea Customer Engagement Solutions Market Size (2018-2029) & (US$ Million)

Figure 54. Southeast Asia Customer Engagement Solutions Market Size (2018-2029) & (US$ Million)

Figure 55. India Customer Engagement Solutions Market Size (2018-2029) & (US$ Million)

Figure 56. Australia Customer Engagement Solutions Market Size (2018-2029) & (US$ Million)

Figure 57. Latin America Customer Engagement Solutions Market Share by Country (2018-2029)

Figure 58. Mexico Customer Engagement Solutions Market Size (2018-2029) & (US$ Million)

Figure 59. Brazil Customer Engagement Solutions Market Size (2018-2029) & (US$ Million)

Figure 60. Middle East & Africa Customer Engagement Solutions Market Share by Country (2018-2029)

Figure 61. Turkey Customer Engagement Solutions Market Size (2018-2029) & (US$ Million)

Figure 62. Saudi Arabia Customer Engagement Solutions Market Size (2018-2029) & (US$ Million)

Figure 63. UAE Customer Engagement Solutions Market Size (2018-2029) & (US$ Million)

Figure 64. Bottom-up and Top-down Approaches for This Report

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Customer Engagement Solutions - Global Market Insights and Sales Trends 2024

Published Date: December 2023

Report Code: QYRE-Auto-12C8776

Customer Engagement Solutions - Global Market Insights and Sales Trends 2024

FEATURED COMPANIES

Customer Engagement Solutions - Market Size

Customer Engagement Solutions - Market

Report Objectives

Key Features of The Study:

Scope of Customer Engagement Solutions - Market Report

Core Chapters

FAQ for this report

What is the Customer Engagement Solutions - Market size in 2029?

What are the Application segmentation covered in the Customer Engagement Solutions - Market report?

What are the Type segmentation covered in the Customer Engagement Solutions - Market report?

FEATURED COMPANIES

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