The global market for BPO Call Centre was valued at US$ 39125 million in the year 2024 and is projected to reach a revised size of US$ 55928 million by 2031, growing at a CAGR of 5.4% during the forecast period.

BPO Call Centre Market

BPO (Business Process Outsourcing) Call Centre refers to third-party service provider that manages inbound and outbound communications on behalf of client companies. Instead of operating their own in-house customer service departments, businesses outsource these functions to specialized call centres that handle phone calls, chat, email, and other customer interactions. BPO call centres focus on efficiency, cost reduction, multilingual coverage, and round-the-clock availability, allowing client organizations to concentrate on their core activities while ensuring consistent customer experience.

North American market for BPO Call Centre is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

Asia-Pacific market for BPO Call Centre is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The global market for BPO Call Centre in Banking, Financial Services & Insurance (BFSI) is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The major global companies of BPO Call Centre include PCCW, Zhongxinjia (AsiaInfo Technologies), Concentrix, Teleperformance, VXI, Transcosmos, Telus International, China Motion Telecare, 800 Teleservices, Genpact, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for BPO Call Centre, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding BPO Call Centre.

The BPO Call Centre market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global BPO Call Centre market comprehensively. Regional market sizes, concerning products by Type, by Application, by Business Type and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the BPO Call Centre companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of BPO Call Centre Market Report

Report Metric	Details
Report Name	BPO Call Centre Market
Accounted market size in year	US$ 39125 million
Forecasted market size in 2031	US$ 55928 million
CAGR	5.4%
Base Year	year
Forecasted years	2025 - 2031
Segment by Type	Offshore Call Centres Nearshore Call Centres Onshore / Domestic Call Centres Virtual / Cloud-based Call Centres
Segment by Business Type	Inbound Call Centres Outbound Call Centres Blended Call Centres
Segment by Application	Banking, Financial Services & Insurance (BFSI) Healthcare IT and Telecommunications Retail and E-commerce Others
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	PCCW, Zhongxinjia (AsiaInfo Technologies), Concentrix, Teleperformance, VXI, Transcosmos, Telus International, China Motion Telecare, 800 Teleservices, Genpact, Foundever (Sitel), TDCX, CCRC, Honglian95
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, by Business Type etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of BPO Call Centre company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

How fast is BPO Call Centre Market growing?

Ans: The BPO Call Centre Market witnessing a CAGR of 5.4% during the forecast period 2025-2031.

What is the BPO Call Centre Market size in 2031?

Ans: The BPO Call Centre Market size in 2031 will be US$ 55928 million.

Who are the main players in the BPO Call Centre Market report?

Ans: The main players in the BPO Call Centre Market are PCCW, Zhongxinjia (AsiaInfo Technologies), Concentrix, Teleperformance, VXI, Transcosmos, Telus International, China Motion Telecare, 800 Teleservices, Genpact, Foundever (Sitel), TDCX, CCRC, Honglian95

What are the Application segmentation covered in the BPO Call Centre Market report?

Ans: The Applications covered in the BPO Call Centre Market report are Banking, Financial Services & Insurance (BFSI), Healthcare, IT and Telecommunications, Retail and E-commerce, Others

What are the Type segmentation covered in the BPO Call Centre Market report?

Ans: The Types covered in the BPO Call Centre Market report are Inbound Call Centres, Outbound Call Centres, Blended Call Centres

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global BPO Call Centre Market Size Growth Rate by Type: 2020 VS 2024 VS 2031

1.2.2 Offshore Call Centres

1.2.3 Nearshore Call Centres

1.2.4 Onshore / Domestic Call Centres

1.2.5 Virtual / Cloud-based Call Centres

1.3 Market by Business Type

1.3.1 Global BPO Call Centre Market Size Growth Rate by Business Type: 2020 VS 2024 VS 2031

1.3.2 Inbound Call Centres

1.3.3 Outbound Call Centres

1.3.4 Blended Call Centres

1.4 Market by Application

1.4.1 Global BPO Call Centre Market Growth by Application: 2020 VS 2024 VS 2031

1.4.2 Banking, Financial Services & Insurance (BFSI)

1.4.3 Healthcare

1.4.4 IT and Telecommunications

1.4.5 Retail and E-commerce

1.4.6 Others

1.5 Assumptions and Limitations

1.6 Study Objectives

1.7 Years Considered

2 Global Growth Trends

2.1 Global BPO Call Centre Market Perspective (2020-2031)

2.2 Global BPO Call Centre Growth Trends by Region

2.2.1 Global BPO Call Centre Market Size by Region: 2020 VS 2024 VS 2031

2.2.2 BPO Call Centre Historic Market Size by Region (2020-2025)

2.2.3 BPO Call Centre Forecasted Market Size by Region (2026-2031)

2.3 BPO Call Centre Market Dynamics

2.3.1 BPO Call Centre Industry Trends

2.3.2 BPO Call Centre Market Drivers

2.3.3 BPO Call Centre Market Challenges

2.3.4 BPO Call Centre Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top BPO Call Centre Players by Revenue

3.1.1 Global Top BPO Call Centre Players by Revenue (2020-2025)

3.1.2 Global BPO Call Centre Revenue Market Share by Players (2020-2025)

3.2 Global Top BPO Call Centre Players by Company Type and Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players Ranking by BPO Call Centre Revenue

3.4 Global BPO Call Centre Market Concentration Ratio

3.4.1 Global BPO Call Centre Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by BPO Call Centre Revenue in 2024

3.5 Global Key Players of BPO Call Centre Head office and Area Served

3.6 Global Key Players of BPO Call Centre, Product and Application

3.7 Global Key Players of BPO Call Centre, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 BPO Call Centre Breakdown Data by Type

4.1 Global BPO Call Centre Historic Market Size by Type (2020-2025)

4.2 Global BPO Call Centre Forecasted Market Size by Type (2026-2031)

5 BPO Call Centre Breakdown Data by Application

5.1 Global BPO Call Centre Historic Market Size by Application (2020-2025)

5.2 Global BPO Call Centre Forecasted Market Size by Application (2026-2031)

6 North America

6.1 North America BPO Call Centre Market Size (2020-2031)

6.2 North America BPO Call Centre Market Growth Rate by Country: 2020 VS 2024 VS 2031

6.3 North America BPO Call Centre Market Size by Country (2020-2025)

6.4 North America BPO Call Centre Market Size by Country (2026-2031)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe BPO Call Centre Market Size (2020-2031)

7.2 Europe BPO Call Centre Market Growth Rate by Country: 2020 VS 2024 VS 2031

7.3 Europe BPO Call Centre Market Size by Country (2020-2025)

7.4 Europe BPO Call Centre Market Size by Country (2026-2031)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Ireland

8 Asia-Pacific

8.1 Asia-Pacific BPO Call Centre Market Size (2020-2031)

8.2 Asia-Pacific BPO Call Centre Market Growth Rate by Region: 2020 VS 2024 VS 2031

8.3 Asia-Pacific BPO Call Centre Market Size by Region (2020-2025)

8.4 Asia-Pacific BPO Call Centre Market Size by Region (2026-2031)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia & New Zealand

9 Latin America

9.1 Latin America BPO Call Centre Market Size (2020-2031)

9.2 Latin America BPO Call Centre Market Growth Rate by Country: 2020 VS 2024 VS 2031

9.3 Latin America BPO Call Centre Market Size by Country (2020-2025)

9.4 Latin America BPO Call Centre Market Size by Country (2026-2031)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa BPO Call Centre Market Size (2020-2031)

10.2 Middle East & Africa BPO Call Centre Market Growth Rate by Country: 2020 VS 2024 VS 2031

10.3 Middle East & Africa BPO Call Centre Market Size by Country (2020-2025)

10.4 Middle East & Africa BPO Call Centre Market Size by Country (2026-2031)

10.5 Israel

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 PCCW

11.1.1 PCCW Company Details

11.1.2 PCCW Business Overview

11.1.3 PCCW BPO Call Centre Introduction

11.1.4 PCCW Revenue in BPO Call Centre Business (2020-2025)

11.1.5 PCCW Recent Development

11.2 Zhongxinjia (AsiaInfo Technologies)

11.2.1 Zhongxinjia (AsiaInfo Technologies) Company Details

11.2.2 Zhongxinjia (AsiaInfo Technologies) Business Overview

11.2.3 Zhongxinjia (AsiaInfo Technologies) BPO Call Centre Introduction

11.2.4 Zhongxinjia (AsiaInfo Technologies) Revenue in BPO Call Centre Business (2020-2025)

11.2.5 Zhongxinjia (AsiaInfo Technologies) Recent Development

11.3 Concentrix

11.3.1 Concentrix Company Details

11.3.2 Concentrix Business Overview

11.3.3 Concentrix BPO Call Centre Introduction

11.3.4 Concentrix Revenue in BPO Call Centre Business (2020-2025)

11.3.5 Concentrix Recent Development

11.4 Teleperformance

11.4.1 Teleperformance Company Details

11.4.2 Teleperformance Business Overview

11.4.3 Teleperformance BPO Call Centre Introduction

11.4.4 Teleperformance Revenue in BPO Call Centre Business (2020-2025)

11.4.5 Teleperformance Recent Development

11.5 VXI

11.5.1 VXI Company Details

11.5.2 VXI Business Overview

11.5.3 VXI BPO Call Centre Introduction

11.5.4 VXI Revenue in BPO Call Centre Business (2020-2025)

11.5.5 VXI Recent Development

11.6 Transcosmos

11.6.1 Transcosmos Company Details

11.6.2 Transcosmos Business Overview

11.6.3 Transcosmos BPO Call Centre Introduction

11.6.4 Transcosmos Revenue in BPO Call Centre Business (2020-2025)

11.6.5 Transcosmos Recent Development

11.7 Telus International

11.7.1 Telus International Company Details

11.7.2 Telus International Business Overview

11.7.3 Telus International BPO Call Centre Introduction

11.7.4 Telus International Revenue in BPO Call Centre Business (2020-2025)

11.7.5 Telus International Recent Development

11.8 China Motion Telecare

11.8.1 China Motion Telecare Company Details

11.8.2 China Motion Telecare Business Overview

11.8.3 China Motion Telecare BPO Call Centre Introduction

11.8.4 China Motion Telecare Revenue in BPO Call Centre Business (2020-2025)

11.8.5 China Motion Telecare Recent Development

11.9 800 Teleservices

11.9.1 800 Teleservices Company Details

11.9.2 800 Teleservices Business Overview

11.9.3 800 Teleservices BPO Call Centre Introduction

11.9.4 800 Teleservices Revenue in BPO Call Centre Business (2020-2025)

11.9.5 800 Teleservices Recent Development

11.10 Genpact

11.10.1 Genpact Company Details

11.10.2 Genpact Business Overview

11.10.3 Genpact BPO Call Centre Introduction

11.10.4 Genpact Revenue in BPO Call Centre Business (2020-2025)

11.10.5 Genpact Recent Development

11.11 Foundever (Sitel)

11.11.1 Foundever (Sitel) Company Details

11.11.2 Foundever (Sitel) Business Overview

11.11.3 Foundever (Sitel) BPO Call Centre Introduction

11.11.4 Foundever (Sitel) Revenue in BPO Call Centre Business (2020-2025)

11.11.5 Foundever (Sitel) Recent Development

11.12 TDCX

11.12.1 TDCX Company Details

11.12.2 TDCX Business Overview

11.12.3 TDCX BPO Call Centre Introduction

11.12.4 TDCX Revenue in BPO Call Centre Business (2020-2025)

11.12.5 TDCX Recent Development

11.13 CCRC

11.13.1 CCRC Company Details

11.13.2 CCRC Business Overview

11.13.3 CCRC BPO Call Centre Introduction

11.13.4 CCRC Revenue in BPO Call Centre Business (2020-2025)

11.13.5 CCRC Recent Development

11.14 Honglian95

11.14.1 Honglian95 Company Details

11.14.2 Honglian95 Business Overview

11.14.3 Honglian95 BPO Call Centre Introduction

11.14.4 Honglian95 Revenue in BPO Call Centre Business (2020-2025)

11.14.5 Honglian95 Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.1.1 Research Programs/Design

13.1.1.2 Market Size Estimation

13.1.1.3 Market Breakdown and Data Triangulation

13.1.2 Data Source

13.1.2.1 Secondary Sources

13.1.2.2 Primary Sources

13.2 Author Details

13.3 Disclaimer

FEATURED COMPANIES

Zhongxinjia (AsiaInfo Technologies)

China Motion Telecare

Foundever (Sitel)

CCRC

Honglian95

List of Tables

Table 1. Global BPO Call Centre Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031

Table 2. Key Players of Offshore Call Centres

Table 3. Key Players of Nearshore Call Centres

Table 4. Key Players of Onshore / Domestic Call Centres

Table 5. Key Players of Virtual / Cloud-based Call Centres

Table 6. Global BPO Call Centre Market Size Growth Rate by Business Type (US$ Million): 2020 VS 2024 VS 2031

Table 7. Key Players of Inbound Call Centres

Table 8. Key Players of Outbound Call Centres

Table 9. Key Players of Blended Call Centres

Table 10. Global BPO Call Centre Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031

Table 11. Global BPO Call Centre Market Size by Region (US$ Million): 2020 VS 2024 VS 2031

Table 12. Global BPO Call Centre Market Size by Region (2020-2025) & (US$ Million)

Table 13. Global BPO Call Centre Market Share by Region (2020-2025)

Table 14. Global BPO Call Centre Forecasted Market Size by Region (2026-2031) & (US$ Million)

Table 15. Global BPO Call Centre Market Share by Region (2026-2031)

Table 16. BPO Call Centre Market Trends

Table 17. BPO Call Centre Market Drivers

Table 18. BPO Call Centre Market Challenges

Table 19. BPO Call Centre Market Restraints

Table 20. Global BPO Call Centre Revenue by Players (2020-2025) & (US$ Million)

Table 21. Global BPO Call Centre Market Share by Players (2020-2025)

Table 22. Global Top BPO Call Centre Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in BPO Call Centre as of 2024)

Table 23. Ranking of Global Top BPO Call Centre Companies by Revenue (US$ Million) in 2024

Table 24. Global 5 Largest Players Market Share by BPO Call Centre Revenue (CR5 and HHI) & (2020-2025)

Table 25. Global Key Players of BPO Call Centre, Headquarters and Area Served

Table 26. Global Key Players of BPO Call Centre, Product and Application

Table 27. Global Key Players of BPO Call Centre, Date of Enter into This Industry

Table 28. Mergers & Acquisitions, Expansion Plans

Table 29. Global BPO Call Centre Market Size by Type (2020-2025) & (US$ Million)

Table 30. Global BPO Call Centre Revenue Market Share by Type (2020-2025)

Table 31. Global BPO Call Centre Forecasted Market Size by Type (2026-2031) & (US$ Million)

Table 32. Global BPO Call Centre Revenue Market Share by Type (2026-2031)

Table 33. Global BPO Call Centre Market Size by Application (2020-2025) & (US$ Million)

Table 34. Global BPO Call Centre Revenue Market Share by Application (2020-2025)

Table 35. Global BPO Call Centre Forecasted Market Size by Application (2026-2031) & (US$ Million)

Table 36. Global BPO Call Centre Revenue Market Share by Application (2026-2031)

Table 37. North America BPO Call Centre Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 38. North America BPO Call Centre Market Size by Country (2020-2025) & (US$ Million)

Table 39. North America BPO Call Centre Market Size by Country (2026-2031) & (US$ Million)

Table 40. Europe BPO Call Centre Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 41. Europe BPO Call Centre Market Size by Country (2020-2025) & (US$ Million)

Table 42. Europe BPO Call Centre Market Size by Country (2026-2031) & (US$ Million)

Table 43. Asia-Pacific BPO Call Centre Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031

Table 44. Asia-Pacific BPO Call Centre Market Size by Region (2020-2025) & (US$ Million)

Table 45. Asia-Pacific BPO Call Centre Market Size by Region (2026-2031) & (US$ Million)

Table 46. Latin America BPO Call Centre Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 47. Latin America BPO Call Centre Market Size by Country (2020-2025) & (US$ Million)

Table 48. Latin America BPO Call Centre Market Size by Country (2026-2031) & (US$ Million)

Table 49. Middle East & Africa BPO Call Centre Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 50. Middle East & Africa BPO Call Centre Market Size by Country (2020-2025) & (US$ Million)

Table 51. Middle East & Africa BPO Call Centre Market Size by Country (2026-2031) & (US$ Million)

Table 52. PCCW Company Details

Table 53. PCCW Business Overview

Table 54. PCCW BPO Call Centre Product

Table 55. PCCW Revenue in BPO Call Centre Business (2020-2025) & (US$ Million)

Table 56. PCCW Recent Development

Table 57. Zhongxinjia (AsiaInfo Technologies) Company Details

Table 58. Zhongxinjia (AsiaInfo Technologies) Business Overview

Table 59. Zhongxinjia (AsiaInfo Technologies) BPO Call Centre Product

Table 60. Zhongxinjia (AsiaInfo Technologies) Revenue in BPO Call Centre Business (2020-2025) & (US$ Million)

Table 61. Zhongxinjia (AsiaInfo Technologies) Recent Development

Table 62. Concentrix Company Details

Table 63. Concentrix Business Overview

Table 64. Concentrix BPO Call Centre Product

Table 65. Concentrix Revenue in BPO Call Centre Business (2020-2025) & (US$ Million)

Table 66. Concentrix Recent Development

Table 67. Teleperformance Company Details

Table 68. Teleperformance Business Overview

Table 69. Teleperformance BPO Call Centre Product

Table 70. Teleperformance Revenue in BPO Call Centre Business (2020-2025) & (US$ Million)

Table 71. Teleperformance Recent Development

Table 72. VXI Company Details

Table 73. VXI Business Overview

Table 74. VXI BPO Call Centre Product

Table 75. VXI Revenue in BPO Call Centre Business (2020-2025) & (US$ Million)

Table 76. VXI Recent Development

Table 77. Transcosmos Company Details

Table 78. Transcosmos Business Overview

Table 79. Transcosmos BPO Call Centre Product

Table 80. Transcosmos Revenue in BPO Call Centre Business (2020-2025) & (US$ Million)

Table 81. Transcosmos Recent Development

Table 82. Telus International Company Details

Table 83. Telus International Business Overview

Table 84. Telus International BPO Call Centre Product

Table 85. Telus International Revenue in BPO Call Centre Business (2020-2025) & (US$ Million)

Table 86. Telus International Recent Development

Table 87. China Motion Telecare Company Details

Table 88. China Motion Telecare Business Overview

Table 89. China Motion Telecare BPO Call Centre Product

Table 90. China Motion Telecare Revenue in BPO Call Centre Business (2020-2025) & (US$ Million)

Table 91. China Motion Telecare Recent Development

Table 92. 800 Teleservices Company Details

Table 93. 800 Teleservices Business Overview

Table 94. 800 Teleservices BPO Call Centre Product

Table 95. 800 Teleservices Revenue in BPO Call Centre Business (2020-2025) & (US$ Million)

Table 96. 800 Teleservices Recent Development

Table 97. Genpact Company Details

Table 98. Genpact Business Overview

Table 99. Genpact BPO Call Centre Product

Table 100. Genpact Revenue in BPO Call Centre Business (2020-2025) & (US$ Million)

Table 101. Genpact Recent Development

Table 102. Foundever (Sitel) Company Details

Table 103. Foundever (Sitel) Business Overview

Table 104. Foundever (Sitel) BPO Call Centre Product

Table 105. Foundever (Sitel) Revenue in BPO Call Centre Business (2020-2025) & (US$ Million)

Table 106. Foundever (Sitel) Recent Development

Table 107. TDCX Company Details

Table 108. TDCX Business Overview

Table 109. TDCX BPO Call Centre Product

Table 110. TDCX Revenue in BPO Call Centre Business (2020-2025) & (US$ Million)

Table 111. TDCX Recent Development

Table 112. CCRC Company Details

Table 113. CCRC Business Overview

Table 114. CCRC BPO Call Centre Product

Table 115. CCRC Revenue in BPO Call Centre Business (2020-2025) & (US$ Million)

Table 116. CCRC Recent Development

Table 117. Honglian95 Company Details

Table 118. Honglian95 Business Overview

Table 119. Honglian95 BPO Call Centre Product

Table 120. Honglian95 Revenue in BPO Call Centre Business (2020-2025) & (US$ Million)

Table 121. Honglian95 Recent Development

Table 122. Research Programs/Design for This Report

Table 123. Key Data Information from Secondary Sources

Table 124. Key Data Information from Primary Sources

Table 125. Authors List of This Report

List of Figures

Figure 1. BPO Call Centre Picture

Figure 2. Global BPO Call Centre Market Size Comparison by Type (2020-2031) & (US$ Million)

Figure 3. Global BPO Call Centre Market Share by Type: 2024 VS 2031

Figure 4. Offshore Call Centres Features

Figure 5. Nearshore Call Centres Features

Figure 6. Onshore / Domestic Call Centres Features

Figure 7. Virtual / Cloud-based Call Centres Features

Figure 8. Global BPO Call Centre Market Size Comparison by Business Type (2020-2031) & (US$ Million)

Figure 9. Inbound Call Centres Features

Figure 10. Outbound Call Centres Features

Figure 11. Blended Call Centres Features

Figure 12. Global BPO Call Centre Market Size by Application (2020-2031) & (US$ Million)

Figure 13. Global BPO Call Centre Market Share by Application: 2024 VS 2031

Figure 14. Banking, Financial Services & Insurance (BFSI) Case Studies

Figure 15. Healthcare Case Studies

Figure 16. IT and Telecommunications Case Studies

Figure 17. Retail and E-commerce Case Studies

Figure 18. Others Case Studies

Figure 19. BPO Call Centre Report Years Considered

Figure 20. Global BPO Call Centre Market Size (US$ Million), Year-over-Year: 2020-2031

Figure 21. Global BPO Call Centre Market Size, (US$ Million), 2020 VS 2024 VS 2031

Figure 22. Global BPO Call Centre Market Share by Region: 2024 VS 2031

Figure 23. Global BPO Call Centre Market Share by Players in 2024

Figure 24. Global BPO Call Centre Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

Figure 25. The Top 10 and 5 Players Market Share by BPO Call Centre Revenue in 2024

Figure 26. North America BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 27. North America BPO Call Centre Market Share by Country (2020-2031)

Figure 28. United States BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 29. Canada BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 30. Europe BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 31. Europe BPO Call Centre Market Share by Country (2020-2031)

Figure 32. Germany BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 33. France BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 34. U.K. BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 35. Italy BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 36. Russia BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 37. Ireland BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 38. Asia-Pacific BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 39. Asia-Pacific BPO Call Centre Market Share by Region (2020-2031)

Figure 40. China BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 41. Japan BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 42. South Korea BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 43. Southeast Asia BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 44. India BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 45. Australia & New Zealand BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 46. Latin America BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 47. Latin America BPO Call Centre Market Share by Country (2020-2031)

Figure 48. Mexico BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 49. Brazil BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 50. Middle East & Africa BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 51. Middle East & Africa BPO Call Centre Market Share by Country (2020-2031)

Figure 52. Israel BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 53. Saudi Arabia BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 54. UAE BPO Call Centre Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 55. PCCW Revenue Growth Rate in BPO Call Centre Business (2020-2025)

Figure 56. Zhongxinjia (AsiaInfo Technologies) Revenue Growth Rate in BPO Call Centre Business (2020-2025)

Figure 57. Concentrix Revenue Growth Rate in BPO Call Centre Business (2020-2025)

Figure 58. Teleperformance Revenue Growth Rate in BPO Call Centre Business (2020-2025)

Figure 59. VXI Revenue Growth Rate in BPO Call Centre Business (2020-2025)

Figure 60. Transcosmos Revenue Growth Rate in BPO Call Centre Business (2020-2025)

Figure 61. Telus International Revenue Growth Rate in BPO Call Centre Business (2020-2025)

Figure 62. China Motion Telecare Revenue Growth Rate in BPO Call Centre Business (2020-2025)

Figure 63. 800 Teleservices Revenue Growth Rate in BPO Call Centre Business (2020-2025)

Figure 64. Genpact Revenue Growth Rate in BPO Call Centre Business (2020-2025)

Figure 65. Foundever (Sitel) Revenue Growth Rate in BPO Call Centre Business (2020-2025)

Figure 66. TDCX Revenue Growth Rate in BPO Call Centre Business (2020-2025)

Figure 67. CCRC Revenue Growth Rate in BPO Call Centre Business (2020-2025)

Figure 68. Honglian95 Revenue Growth Rate in BPO Call Centre Business (2020-2025)

Figure 69. Bottom-up and Top-down Approaches for This Report

Figure 70. Data Triangulation

Figure 71. Key Executives Interviewed

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