Global Problem Tracking Software Market Research Report 2023

The global Problem Tracking Software market was valued at US$ million in 2022 and is anticipated to reach US$ million by 2029, witnessing a CAGR of % during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

North American market for Problem Tracking Software is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

Asia-Pacific market for Problem Tracking Software is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The global market for Problem Tracking Software in Small to mid-sized businesses is estimated to increase from $ million in 2023 to $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The key global companies of Problem Tracking Software include Zendesk, Freshdesk, Samanage, Freshservice, PhaseWare, TeamSupport, Intelex Technologies, Rollbar and Backlog, etc. In 2022, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Problem Tracking Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Problem Tracking Software.

The Problem Tracking Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Problem Tracking Software market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Problem Tracking Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Problem Tracking Software Market Size Growth Rate by Type: 2018 VS 2022 VS 2029

1.2.2 Cloud-based

1.2.3 Website Access

1.3 Market by Application

1.3.1 Global Problem Tracking Software Market Growth by Application: 2018 VS 2022 VS 2029

1.3.2 Small to mid-sized businesses

1.3.3 Large enterprise

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2.1 Global Problem Tracking Software Market Perspective (2018-2029)

2.2 Problem Tracking Software Growth Trends by Region

2.2.1 Global Problem Tracking Software Market Size by Region: 2018 VS 2022 VS 2029

2.2.2 Problem Tracking Software Historic Market Size by Region (2018-2023)

2.2.3 Problem Tracking Software Forecasted Market Size by Region (2024-2029)

2.3 Problem Tracking Software Market Dynamics

2.3.1 Problem Tracking Software Industry Trends

2.3.2 Problem Tracking Software Market Drivers

2.3.3 Problem Tracking Software Market Challenges

2.3.4 Problem Tracking Software Market Restraints

3.1 Global Top Problem Tracking Software Players by Revenue

3.1.1 Global Top Problem Tracking Software Players by Revenue (2018-2023)

3.1.2 Global Problem Tracking Software Revenue Market Share by Players (2018-2023)

3.2 Global Problem Tracking Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Problem Tracking Software Revenue

3.4 Global Problem Tracking Software Market Concentration Ratio

3.4.1 Global Problem Tracking Software Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Problem Tracking Software Revenue in 2022

3.5 Problem Tracking Software Key Players Head office and Area Served

3.6 Key Players Problem Tracking Software Product Solution and Service

3.7 Date of Enter into Problem Tracking Software Market

3.8 Mergers & Acquisitions, Expansion Plans

4.1 Global Problem Tracking Software Historic Market Size by Type (2018-2023)

4.2 Global Problem Tracking Software Forecasted Market Size by Type (2024-2029)

5.1 Global Problem Tracking Software Historic Market Size by Application (2018-2023)

5.2 Global Problem Tracking Software Forecasted Market Size by Application (2024-2029)

6.1 North America Problem Tracking Software Market Size (2018-2029)

6.2 North America Problem Tracking Software Market Growth Rate by Country: 2018 VS 2022 VS 2029

6.3 North America Problem Tracking Software Market Size by Country (2018-2023)

6.4 North America Problem Tracking Software Market Size by Country (2024-2029)

6.5 United States

6.6 Canada

7.1 Europe Problem Tracking Software Market Size (2018-2029)

7.2 Europe Problem Tracking Software Market Growth Rate by Country: 2018 VS 2022 VS 2029

7.3 Europe Problem Tracking Software Market Size by Country (2018-2023)

7.4 Europe Problem Tracking Software Market Size by Country (2024-2029)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8.1 Asia-Pacific Problem Tracking Software Market Size (2018-2029)

8.2 Asia-Pacific Problem Tracking Software Market Growth Rate by Region: 2018 VS 2022 VS 2029

8.3 Asia-Pacific Problem Tracking Software Market Size by Region (2018-2023)

8.4 Asia-Pacific Problem Tracking Software Market Size by Region (2024-2029)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9.1 Latin America Problem Tracking Software Market Size (2018-2029)

9.2 Latin America Problem Tracking Software Market Growth Rate by Country: 2018 VS 2022 VS 2029

9.3 Latin America Problem Tracking Software Market Size by Country (2018-2023)

9.4 Latin America Problem Tracking Software Market Size by Country (2024-2029)

9.5 Mexico

9.6 Brazil

10.1 Middle East & Africa Problem Tracking Software Market Size (2018-2029)

10.2 Middle East & Africa Problem Tracking Software Market Growth Rate by Country: 2018 VS 2022 VS 2029

10.3 Middle East & Africa Problem Tracking Software Market Size by Country (2018-2023)

10.4 Middle East & Africa Problem Tracking Software Market Size by Country (2024-2029)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11.1 Zendesk

11.1.1 Zendesk Company Detail

11.1.2 Zendesk Business Overview

11.1.3 Zendesk Problem Tracking Software Introduction

11.1.4 Zendesk Revenue in Problem Tracking Software Business (2018-2023)

11.1.5 Zendesk Recent Development

11.2 Freshdesk

11.2.1 Freshdesk Company Detail

11.2.2 Freshdesk Business Overview

11.2.3 Freshdesk Problem Tracking Software Introduction

11.2.4 Freshdesk Revenue in Problem Tracking Software Business (2018-2023)

11.2.5 Freshdesk Recent Development

11.3 Samanage

11.3.1 Samanage Company Detail

11.3.2 Samanage Business Overview

11.3.3 Samanage Problem Tracking Software Introduction

11.3.4 Samanage Revenue in Problem Tracking Software Business (2018-2023)

11.3.5 Samanage Recent Development

11.4 Freshservice

11.4.1 Freshservice Company Detail

11.4.2 Freshservice Business Overview

11.4.3 Freshservice Problem Tracking Software Introduction

11.4.4 Freshservice Revenue in Problem Tracking Software Business (2018-2023)

11.4.5 Freshservice Recent Development

11.5 PhaseWare

11.5.1 PhaseWare Company Detail

11.5.2 PhaseWare Business Overview

11.5.3 PhaseWare Problem Tracking Software Introduction

11.5.4 PhaseWare Revenue in Problem Tracking Software Business (2018-2023)

11.5.5 PhaseWare Recent Development

11.6 TeamSupport

11.6.1 TeamSupport Company Detail

11.6.2 TeamSupport Business Overview

11.6.3 TeamSupport Problem Tracking Software Introduction

11.6.4 TeamSupport Revenue in Problem Tracking Software Business (2018-2023)

11.6.5 TeamSupport Recent Development

11.7 Intelex Technologies

11.7.1 Intelex Technologies Company Detail

11.7.2 Intelex Technologies Business Overview

11.7.3 Intelex Technologies Problem Tracking Software Introduction

11.7.4 Intelex Technologies Revenue in Problem Tracking Software Business (2018-2023)

11.7.5 Intelex Technologies Recent Development

11.8 Rollbar

11.8.1 Rollbar Company Detail

11.8.2 Rollbar Business Overview

11.8.3 Rollbar Problem Tracking Software Introduction

11.8.4 Rollbar Revenue in Problem Tracking Software Business (2018-2023)

11.8.5 Rollbar Recent Development

11.9 Backlog

11.9.1 Backlog Company Detail

11.9.2 Backlog Business Overview

11.9.3 Backlog Problem Tracking Software Introduction

11.9.4 Backlog Revenue in Problem Tracking Software Business (2018-2023)

11.9.5 Backlog Recent Development

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

List of Tables

    Table 1. Global Problem Tracking Software Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029

    Table 2. Key Players of Cloud-based

    Table 3. Key Players of Website Access

    Table 4. Global Problem Tracking Software Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029

    Table 5. Global Problem Tracking Software Market Size by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 6. Global Problem Tracking Software Market Size by Region (2018-2023) & (US$ Million)

    Table 7. Global Problem Tracking Software Market Share by Region (2018-2023)

    Table 8. Global Problem Tracking Software Forecasted Market Size by Region (2024-2029) & (US$ Million)

    Table 9. Global Problem Tracking Software Market Share by Region (2024-2029)

    Table 10. Problem Tracking Software Market Trends

    Table 11. Problem Tracking Software Market Drivers

    Table 12. Problem Tracking Software Market Challenges

    Table 13. Problem Tracking Software Market Restraints

    Table 14. Global Problem Tracking Software Revenue by Players (2018-2023) & (US$ Million)

    Table 15. Global Problem Tracking Software Market Share by Players (2018-2023)

    Table 16. Global Top Problem Tracking Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Problem Tracking Software as of 2022)

    Table 17. Ranking of Global Top Problem Tracking Software Companies by Revenue (US$ Million) in 2022

    Table 18. Global 5 Largest Players Market Share by Problem Tracking Software Revenue (CR5 and HHI) & (2018-2023)

    Table 19. Key Players Headquarters and Area Served

    Table 20. Key Players Problem Tracking Software Product Solution and Service

    Table 21. Date of Enter into Problem Tracking Software Market

    Table 22. Mergers & Acquisitions, Expansion Plans

    Table 23. Global Problem Tracking Software Market Size by Type (2018-2023) & (US$ Million)

    Table 24. Global Problem Tracking Software Revenue Market Share by Type (2018-2023)

    Table 25. Global Problem Tracking Software Forecasted Market Size by Type (2024-2029) & (US$ Million)

    Table 26. Global Problem Tracking Software Revenue Market Share by Type (2024-2029)

    Table 27. Global Problem Tracking Software Market Size by Application (2018-2023) & (US$ Million)

    Table 28. Global Problem Tracking Software Revenue Market Share by Application (2018-2023)

    Table 29. Global Problem Tracking Software Forecasted Market Size by Application (2024-2029) & (US$ Million)

    Table 30. Global Problem Tracking Software Revenue Market Share by Application (2024-2029)

    Table 31. North America Problem Tracking Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 32. North America Problem Tracking Software Market Size by Country (2018-2023) & (US$ Million)

    Table 33. North America Problem Tracking Software Market Size by Country (2024-2029) & (US$ Million)

    Table 34. Europe Problem Tracking Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 35. Europe Problem Tracking Software Market Size by Country (2018-2023) & (US$ Million)

    Table 36. Europe Problem Tracking Software Market Size by Country (2024-2029) & (US$ Million)

    Table 37. Asia-Pacific Problem Tracking Software Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 38. Asia-Pacific Problem Tracking Software Market Size by Region (2018-2023) & (US$ Million)

    Table 39. Asia-Pacific Problem Tracking Software Market Size by Region (2024-2029) & (US$ Million)

    Table 40. Latin America Problem Tracking Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 41. Latin America Problem Tracking Software Market Size by Country (2018-2023) & (US$ Million)

    Table 42. Latin America Problem Tracking Software Market Size by Country (2024-2029) & (US$ Million)

    Table 43. Middle East & Africa Problem Tracking Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 44. Middle East & Africa Problem Tracking Software Market Size by Country (2018-2023) & (US$ Million)

    Table 45. Middle East & Africa Problem Tracking Software Market Size by Country (2024-2029) & (US$ Million)

    Table 46. Zendesk Company Detail

    Table 47. Zendesk Business Overview

    Table 48. Zendesk Problem Tracking Software Product

    Table 49. Zendesk Revenue in Problem Tracking Software Business (2018-2023) & (US$ Million)

    Table 50. Zendesk Recent Development

    Table 51. Freshdesk Company Detail

    Table 52. Freshdesk Business Overview

    Table 53. Freshdesk Problem Tracking Software Product

    Table 54. Freshdesk Revenue in Problem Tracking Software Business (2018-2023) & (US$ Million)

    Table 55. Freshdesk Recent Development

    Table 56. Samanage Company Detail

    Table 57. Samanage Business Overview

    Table 58. Samanage Problem Tracking Software Product

    Table 59. Samanage Revenue in Problem Tracking Software Business (2018-2023) & (US$ Million)

    Table 60. Samanage Recent Development

    Table 61. Freshservice Company Detail

    Table 62. Freshservice Business Overview

    Table 63. Freshservice Problem Tracking Software Product

    Table 64. Freshservice Revenue in Problem Tracking Software Business (2018-2023) & (US$ Million)

    Table 65. Freshservice Recent Development

    Table 66. PhaseWare Company Detail

    Table 67. PhaseWare Business Overview

    Table 68. PhaseWare Problem Tracking Software Product

    Table 69. PhaseWare Revenue in Problem Tracking Software Business (2018-2023) & (US$ Million)

    Table 70. PhaseWare Recent Development

    Table 71. TeamSupport Company Detail

    Table 72. TeamSupport Business Overview

    Table 73. TeamSupport Problem Tracking Software Product

    Table 74. TeamSupport Revenue in Problem Tracking Software Business (2018-2023) & (US$ Million)

    Table 75. TeamSupport Recent Development

    Table 76. Intelex Technologies Company Detail

    Table 77. Intelex Technologies Business Overview

    Table 78. Intelex Technologies Problem Tracking Software Product

    Table 79. Intelex Technologies Revenue in Problem Tracking Software Business (2018-2023) & (US$ Million)

    Table 80. Intelex Technologies Recent Development

    Table 81. Rollbar Company Detail

    Table 82. Rollbar Business Overview

    Table 83. Rollbar Problem Tracking Software Product

    Table 84. Rollbar Revenue in Problem Tracking Software Business (2018-2023) & (US$ Million)

    Table 85. Rollbar Recent Development

    Table 86. Backlog Company Detail

    Table 87. Backlog Business Overview

    Table 88. Backlog Problem Tracking Software Product

    Table 89. Backlog Revenue in Problem Tracking Software Business (2018-2023) & (US$ Million)

    Table 90. Backlog Recent Development

    Table 91. Research Programs/Design for This Report

    Table 92. Key Data Information from Secondary Sources

    Table 93. Key Data Information from Primary Sources

List of Figures

    Figure 1. Global Problem Tracking Software Market Size Comparison by Type (2023-2029) & (US$ Million)

    Figure 2. Global Problem Tracking Software Market Share by Type: 2022 VS 2029

    Figure 3. Cloud-based Features

    Figure 4. Website Access Features

    Figure 5. Global Problem Tracking Software Market Size Comparison by Application (2023-2029) & (US$ Million)

    Figure 6. Global Problem Tracking Software Market Share by Application: 2022 VS 2029

    Figure 7. Small to mid-sized businesses Case Studies

    Figure 8. Large enterprise Case Studies

    Figure 9. Problem Tracking Software Report Years Considered

    Figure 10. Global Problem Tracking Software Market Size (US$ Million), Year-over-Year: 2018-2029

    Figure 11. Global Problem Tracking Software Market Size, (US$ Million), 2018 VS 2022 VS 2029

    Figure 12. Global Problem Tracking Software Market Share by Region: 2022 VS 2029

    Figure 13. Global Problem Tracking Software Market Share by Players in 2022

    Figure 14. Global Top Problem Tracking Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Problem Tracking Software as of 2022)

    Figure 15. The Top 10 and 5 Players Market Share by Problem Tracking Software Revenue in 2022

    Figure 16. North America Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 17. North America Problem Tracking Software Market Share by Country (2018-2029)

    Figure 18. United States Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 19. Canada Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 20. Europe Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 21. Europe Problem Tracking Software Market Share by Country (2018-2029)

    Figure 22. Germany Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 23. France Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 24. U.K. Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 25. Italy Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 26. Russia Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 27. Nordic Countries Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 28. Asia-Pacific Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 29. Asia-Pacific Problem Tracking Software Market Share by Region (2018-2029)

    Figure 30. China Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 31. Japan Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 32. South Korea Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 33. Southeast Asia Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 34. India Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 35. Australia Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 36. Latin America Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 37. Latin America Problem Tracking Software Market Share by Country (2018-2029)

    Figure 38. Mexico Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 39. Brazil Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 40. Middle East & Africa Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 41. Middle East & Africa Problem Tracking Software Market Share by Country (2018-2029)

    Figure 42. Turkey Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 43. Saudi Arabia Problem Tracking Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 44. Zendesk Revenue Growth Rate in Problem Tracking Software Business (2018-2023)

    Figure 45. Freshdesk Revenue Growth Rate in Problem Tracking Software Business (2018-2023)

    Figure 46. Samanage Revenue Growth Rate in Problem Tracking Software Business (2018-2023)

    Figure 47. Freshservice Revenue Growth Rate in Problem Tracking Software Business (2018-2023)

    Figure 48. PhaseWare Revenue Growth Rate in Problem Tracking Software Business (2018-2023)

    Figure 49. TeamSupport Revenue Growth Rate in Problem Tracking Software Business (2018-2023)

    Figure 50. Intelex Technologies Revenue Growth Rate in Problem Tracking Software Business (2018-2023)

    Figure 51. Rollbar Revenue Growth Rate in Problem Tracking Software Business (2018-2023)

    Figure 52. Backlog Revenue Growth Rate in Problem Tracking Software Business (2018-2023)

    Figure 53. Bottom-up and Top-down Approaches for This Report

    Figure 54. Data Triangulation

    Figure 55. Key Executives Interviewed