Global Contact Center Workforce Software Market Research Report 2023

The global Contact Center Workforce Software market was valued at US$ million in 2022 and is anticipated to reach US$ million by 2029, witnessing a CAGR of % during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

North American market for Contact Center Workforce Software is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

Asia-Pacific market for Contact Center Workforce Software is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The global market for Contact Center Workforce Software in Large Enterprises is estimated to increase from $ million in 2023 to $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The key global companies of Contact Center Workforce Software include Aspect, PureConnect, PureEngage, NICE inContact, Avaya Aura, PlayVox, Calabrio, 8x8 and Dixa, etc. In 2022, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Contact Center Workforce Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Contact Center Workforce Software.

The Contact Center Workforce Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Contact Center Workforce Software market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Contact Center Workforce Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Contact Center Workforce Software Market Size Growth Rate by Type: 2018 VS 2022 VS 2029

1.2.2 Cloud Based

1.2.3 Web Based

1.3 Market by Application

1.3.1 Global Contact Center Workforce Software Market Growth by Application: 2018 VS 2022 VS 2029

1.3.2 Large Enterprises

1.3.3 SMEs

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2.1 Global Contact Center Workforce Software Market Perspective (2018-2029)

2.2 Contact Center Workforce Software Growth Trends by Region

2.2.1 Global Contact Center Workforce Software Market Size by Region: 2018 VS 2022 VS 2029

2.2.2 Contact Center Workforce Software Historic Market Size by Region (2018-2023)

2.2.3 Contact Center Workforce Software Forecasted Market Size by Region (2024-2029)

2.3 Contact Center Workforce Software Market Dynamics

2.3.1 Contact Center Workforce Software Industry Trends

2.3.2 Contact Center Workforce Software Market Drivers

2.3.3 Contact Center Workforce Software Market Challenges

2.3.4 Contact Center Workforce Software Market Restraints

3.1 Global Top Contact Center Workforce Software Players by Revenue

3.1.1 Global Top Contact Center Workforce Software Players by Revenue (2018-2023)

3.1.2 Global Contact Center Workforce Software Revenue Market Share by Players (2018-2023)

3.2 Global Contact Center Workforce Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Contact Center Workforce Software Revenue

3.4 Global Contact Center Workforce Software Market Concentration Ratio

3.4.1 Global Contact Center Workforce Software Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Contact Center Workforce Software Revenue in 2022

3.5 Contact Center Workforce Software Key Players Head office and Area Served

3.6 Key Players Contact Center Workforce Software Product Solution and Service

3.7 Date of Enter into Contact Center Workforce Software Market

3.8 Mergers & Acquisitions, Expansion Plans

4.1 Global Contact Center Workforce Software Historic Market Size by Type (2018-2023)

4.2 Global Contact Center Workforce Software Forecasted Market Size by Type (2024-2029)

5.1 Global Contact Center Workforce Software Historic Market Size by Application (2018-2023)

5.2 Global Contact Center Workforce Software Forecasted Market Size by Application (2024-2029)

6.1 North America Contact Center Workforce Software Market Size (2018-2029)

6.2 North America Contact Center Workforce Software Market Growth Rate by Country: 2018 VS 2022 VS 2029

6.3 North America Contact Center Workforce Software Market Size by Country (2018-2023)

6.4 North America Contact Center Workforce Software Market Size by Country (2024-2029)

6.5 United States

6.6 Canada

7.1 Europe Contact Center Workforce Software Market Size (2018-2029)

7.2 Europe Contact Center Workforce Software Market Growth Rate by Country: 2018 VS 2022 VS 2029

7.3 Europe Contact Center Workforce Software Market Size by Country (2018-2023)

7.4 Europe Contact Center Workforce Software Market Size by Country (2024-2029)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8.1 Asia-Pacific Contact Center Workforce Software Market Size (2018-2029)

8.2 Asia-Pacific Contact Center Workforce Software Market Growth Rate by Region: 2018 VS 2022 VS 2029

8.3 Asia-Pacific Contact Center Workforce Software Market Size by Region (2018-2023)

8.4 Asia-Pacific Contact Center Workforce Software Market Size by Region (2024-2029)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9.1 Latin America Contact Center Workforce Software Market Size (2018-2029)

9.2 Latin America Contact Center Workforce Software Market Growth Rate by Country: 2018 VS 2022 VS 2029

9.3 Latin America Contact Center Workforce Software Market Size by Country (2018-2023)

9.4 Latin America Contact Center Workforce Software Market Size by Country (2024-2029)

9.5 Mexico

9.6 Brazil

10.1 Middle East & Africa Contact Center Workforce Software Market Size (2018-2029)

10.2 Middle East & Africa Contact Center Workforce Software Market Growth Rate by Country: 2018 VS 2022 VS 2029

10.3 Middle East & Africa Contact Center Workforce Software Market Size by Country (2018-2023)

10.4 Middle East & Africa Contact Center Workforce Software Market Size by Country (2024-2029)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11.1 Aspect

11.1.1 Aspect Company Detail

11.1.2 Aspect Business Overview

11.1.3 Aspect Contact Center Workforce Software Introduction

11.1.4 Aspect Revenue in Contact Center Workforce Software Business (2018-2023)

11.1.5 Aspect Recent Development

11.2 PureConnect

11.2.1 PureConnect Company Detail

11.2.2 PureConnect Business Overview

11.2.3 PureConnect Contact Center Workforce Software Introduction

11.2.4 PureConnect Revenue in Contact Center Workforce Software Business (2018-2023)

11.2.5 PureConnect Recent Development

11.3 PureEngage

11.3.1 PureEngage Company Detail

11.3.2 PureEngage Business Overview

11.3.3 PureEngage Contact Center Workforce Software Introduction

11.3.4 PureEngage Revenue in Contact Center Workforce Software Business (2018-2023)

11.3.5 PureEngage Recent Development

11.4 NICE inContact

11.4.1 NICE inContact Company Detail

11.4.2 NICE inContact Business Overview

11.4.3 NICE inContact Contact Center Workforce Software Introduction

11.4.4 NICE inContact Revenue in Contact Center Workforce Software Business (2018-2023)

11.4.5 NICE inContact Recent Development

11.5 Avaya Aura

11.5.1 Avaya Aura Company Detail

11.5.2 Avaya Aura Business Overview

11.5.3 Avaya Aura Contact Center Workforce Software Introduction

11.5.4 Avaya Aura Revenue in Contact Center Workforce Software Business (2018-2023)

11.5.5 Avaya Aura Recent Development

11.6 PlayVox

11.6.1 PlayVox Company Detail

11.6.2 PlayVox Business Overview

11.6.3 PlayVox Contact Center Workforce Software Introduction

11.6.4 PlayVox Revenue in Contact Center Workforce Software Business (2018-2023)

11.6.5 PlayVox Recent Development

11.7 Calabrio

11.7.1 Calabrio Company Detail

11.7.2 Calabrio Business Overview

11.7.3 Calabrio Contact Center Workforce Software Introduction

11.7.4 Calabrio Revenue in Contact Center Workforce Software Business (2018-2023)

11.7.5 Calabrio Recent Development

11.8 8x8

11.8.1 8x8 Company Detail

11.8.2 8x8 Business Overview

11.8.3 8x8 Contact Center Workforce Software Introduction

11.8.4 8x8 Revenue in Contact Center Workforce Software Business (2018-2023)

11.8.5 8x8 Recent Development

11.9 Dixa

11.9.1 Dixa Company Detail

11.9.2 Dixa Business Overview

11.9.3 Dixa Contact Center Workforce Software Introduction

11.9.4 Dixa Revenue in Contact Center Workforce Software Business (2018-2023)

11.9.5 Dixa Recent Development

11.10 Five9

11.10.1 Five9 Company Detail

11.10.2 Five9 Business Overview

11.10.3 Five9 Contact Center Workforce Software Introduction

11.10.4 Five9 Revenue in Contact Center Workforce Software Business (2018-2023)

11.10.5 Five9 Recent Development

11.11 Telax

11.11.1 Telax Company Detail

11.11.2 Telax Business Overview

11.11.3 Telax Contact Center Workforce Software Introduction

11.11.4 Telax Revenue in Contact Center Workforce Software Business (2018-2023)

11.11.5 Telax Recent Development

11.12 3CLogic

11.12.1 3CLogic Company Detail

11.12.2 3CLogic Business Overview

11.12.3 3CLogic Contact Center Workforce Software Introduction

11.12.4 3CLogic Revenue in Contact Center Workforce Software Business (2018-2023)

11.12.5 3CLogic Recent Development

11.13 Fuze

11.13.1 Fuze Company Detail

11.13.2 Fuze Business Overview

11.13.3 Fuze Contact Center Workforce Software Introduction

11.13.4 Fuze Revenue in Contact Center Workforce Software Business (2018-2023)

11.13.5 Fuze Recent Development

11.14 Monet

11.14.1 Monet Company Detail

11.14.2 Monet Business Overview

11.14.3 Monet Contact Center Workforce Software Introduction

11.14.4 Monet Revenue in Contact Center Workforce Software Business (2018-2023)

11.14.5 Monet Recent Development

11.15 injixo

11.15.1 injixo Company Detail

11.15.2 injixo Business Overview

11.15.3 injixo Contact Center Workforce Software Introduction

11.15.4 injixo Revenue in Contact Center Workforce Software Business (2018-2023)

11.15.5 injixo Recent Development

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

List of Tables

    Table 1. Global Contact Center Workforce Software Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029

    Table 2. Key Players of Cloud Based

    Table 3. Key Players of Web Based

    Table 4. Global Contact Center Workforce Software Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029

    Table 5. Global Contact Center Workforce Software Market Size by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 6. Global Contact Center Workforce Software Market Size by Region (2018-2023) & (US$ Million)

    Table 7. Global Contact Center Workforce Software Market Share by Region (2018-2023)

    Table 8. Global Contact Center Workforce Software Forecasted Market Size by Region (2024-2029) & (US$ Million)

    Table 9. Global Contact Center Workforce Software Market Share by Region (2024-2029)

    Table 10. Contact Center Workforce Software Market Trends

    Table 11. Contact Center Workforce Software Market Drivers

    Table 12. Contact Center Workforce Software Market Challenges

    Table 13. Contact Center Workforce Software Market Restraints

    Table 14. Global Contact Center Workforce Software Revenue by Players (2018-2023) & (US$ Million)

    Table 15. Global Contact Center Workforce Software Market Share by Players (2018-2023)

    Table 16. Global Top Contact Center Workforce Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Workforce Software as of 2022)

    Table 17. Ranking of Global Top Contact Center Workforce Software Companies by Revenue (US$ Million) in 2022

    Table 18. Global 5 Largest Players Market Share by Contact Center Workforce Software Revenue (CR5 and HHI) & (2018-2023)

    Table 19. Key Players Headquarters and Area Served

    Table 20. Key Players Contact Center Workforce Software Product Solution and Service

    Table 21. Date of Enter into Contact Center Workforce Software Market

    Table 22. Mergers & Acquisitions, Expansion Plans

    Table 23. Global Contact Center Workforce Software Market Size by Type (2018-2023) & (US$ Million)

    Table 24. Global Contact Center Workforce Software Revenue Market Share by Type (2018-2023)

    Table 25. Global Contact Center Workforce Software Forecasted Market Size by Type (2024-2029) & (US$ Million)

    Table 26. Global Contact Center Workforce Software Revenue Market Share by Type (2024-2029)

    Table 27. Global Contact Center Workforce Software Market Size by Application (2018-2023) & (US$ Million)

    Table 28. Global Contact Center Workforce Software Revenue Market Share by Application (2018-2023)

    Table 29. Global Contact Center Workforce Software Forecasted Market Size by Application (2024-2029) & (US$ Million)

    Table 30. Global Contact Center Workforce Software Revenue Market Share by Application (2024-2029)

    Table 31. North America Contact Center Workforce Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 32. North America Contact Center Workforce Software Market Size by Country (2018-2023) & (US$ Million)

    Table 33. North America Contact Center Workforce Software Market Size by Country (2024-2029) & (US$ Million)

    Table 34. Europe Contact Center Workforce Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 35. Europe Contact Center Workforce Software Market Size by Country (2018-2023) & (US$ Million)

    Table 36. Europe Contact Center Workforce Software Market Size by Country (2024-2029) & (US$ Million)

    Table 37. Asia-Pacific Contact Center Workforce Software Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 38. Asia-Pacific Contact Center Workforce Software Market Size by Region (2018-2023) & (US$ Million)

    Table 39. Asia-Pacific Contact Center Workforce Software Market Size by Region (2024-2029) & (US$ Million)

    Table 40. Latin America Contact Center Workforce Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 41. Latin America Contact Center Workforce Software Market Size by Country (2018-2023) & (US$ Million)

    Table 42. Latin America Contact Center Workforce Software Market Size by Country (2024-2029) & (US$ Million)

    Table 43. Middle East & Africa Contact Center Workforce Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 44. Middle East & Africa Contact Center Workforce Software Market Size by Country (2018-2023) & (US$ Million)

    Table 45. Middle East & Africa Contact Center Workforce Software Market Size by Country (2024-2029) & (US$ Million)

    Table 46. Aspect Company Detail

    Table 47. Aspect Business Overview

    Table 48. Aspect Contact Center Workforce Software Product

    Table 49. Aspect Revenue in Contact Center Workforce Software Business (2018-2023) & (US$ Million)

    Table 50. Aspect Recent Development

    Table 51. PureConnect Company Detail

    Table 52. PureConnect Business Overview

    Table 53. PureConnect Contact Center Workforce Software Product

    Table 54. PureConnect Revenue in Contact Center Workforce Software Business (2018-2023) & (US$ Million)

    Table 55. PureConnect Recent Development

    Table 56. PureEngage Company Detail

    Table 57. PureEngage Business Overview

    Table 58. PureEngage Contact Center Workforce Software Product

    Table 59. PureEngage Revenue in Contact Center Workforce Software Business (2018-2023) & (US$ Million)

    Table 60. PureEngage Recent Development

    Table 61. NICE inContact Company Detail

    Table 62. NICE inContact Business Overview

    Table 63. NICE inContact Contact Center Workforce Software Product

    Table 64. NICE inContact Revenue in Contact Center Workforce Software Business (2018-2023) & (US$ Million)

    Table 65. NICE inContact Recent Development

    Table 66. Avaya Aura Company Detail

    Table 67. Avaya Aura Business Overview

    Table 68. Avaya Aura Contact Center Workforce Software Product

    Table 69. Avaya Aura Revenue in Contact Center Workforce Software Business (2018-2023) & (US$ Million)

    Table 70. Avaya Aura Recent Development

    Table 71. PlayVox Company Detail

    Table 72. PlayVox Business Overview

    Table 73. PlayVox Contact Center Workforce Software Product

    Table 74. PlayVox Revenue in Contact Center Workforce Software Business (2018-2023) & (US$ Million)

    Table 75. PlayVox Recent Development

    Table 76. Calabrio Company Detail

    Table 77. Calabrio Business Overview

    Table 78. Calabrio Contact Center Workforce Software Product

    Table 79. Calabrio Revenue in Contact Center Workforce Software Business (2018-2023) & (US$ Million)

    Table 80. Calabrio Recent Development

    Table 81. 8x8 Company Detail

    Table 82. 8x8 Business Overview

    Table 83. 8x8 Contact Center Workforce Software Product

    Table 84. 8x8 Revenue in Contact Center Workforce Software Business (2018-2023) & (US$ Million)

    Table 85. 8x8 Recent Development

    Table 86. Dixa Company Detail

    Table 87. Dixa Business Overview

    Table 88. Dixa Contact Center Workforce Software Product

    Table 89. Dixa Revenue in Contact Center Workforce Software Business (2018-2023) & (US$ Million)

    Table 90. Dixa Recent Development

    Table 91. Five9 Company Detail

    Table 92. Five9 Business Overview

    Table 93. Five9 Contact Center Workforce Software Product

    Table 94. Five9 Revenue in Contact Center Workforce Software Business (2018-2023) & (US$ Million)

    Table 95. Five9 Recent Development

    Table 96. Telax Company Detail

    Table 97. Telax Business Overview

    Table 98. Telax Contact Center Workforce Software Product

    Table 99. Telax Revenue in Contact Center Workforce Software Business (2018-2023) & (US$ Million)

    Table 100. Telax Recent Development

    Table 101. 3CLogic Company Detail

    Table 102. 3CLogic Business Overview

    Table 103. 3CLogic Contact Center Workforce Software Product

    Table 104. 3CLogic Revenue in Contact Center Workforce Software Business (2018-2023) & (US$ Million)

    Table 105. 3CLogic Recent Development

    Table 106. Fuze Company Detail

    Table 107. Fuze Business Overview

    Table 108. Fuze Contact Center Workforce Software Product

    Table 109. Fuze Revenue in Contact Center Workforce Software Business (2018-2023) & (US$ Million)

    Table 110. Fuze Recent Development

    Table 111. Monet Company Detail

    Table 112. Monet Business Overview

    Table 113. Monet Contact Center Workforce Software Product

    Table 114. Monet Revenue in Contact Center Workforce Software Business (2018-2023) & (US$ Million)

    Table 115. Monet Recent Development

    Table 116. injixo Company Detail

    Table 117. injixo Business Overview

    Table 118. injixo Contact Center Workforce Software Product

    Table 119. injixo Revenue in Contact Center Workforce Software Business (2018-2023) & (US$ Million)

    Table 120. injixo Recent Development

    Table 121. Research Programs/Design for This Report

    Table 122. Key Data Information from Secondary Sources

    Table 123. Key Data Information from Primary Sources

List of Figures

    Figure 1. Global Contact Center Workforce Software Market Size Comparison by Type (2023-2029) & (US$ Million)

    Figure 2. Global Contact Center Workforce Software Market Share by Type: 2022 VS 2029

    Figure 3. Cloud Based Features

    Figure 4. Web Based Features

    Figure 5. Global Contact Center Workforce Software Market Size Comparison by Application (2023-2029) & (US$ Million)

    Figure 6. Global Contact Center Workforce Software Market Share by Application: 2022 VS 2029

    Figure 7. Large Enterprises Case Studies

    Figure 8. SMEs Case Studies

    Figure 9. Contact Center Workforce Software Report Years Considered

    Figure 10. Global Contact Center Workforce Software Market Size (US$ Million), Year-over-Year: 2018-2029

    Figure 11. Global Contact Center Workforce Software Market Size, (US$ Million), 2018 VS 2022 VS 2029

    Figure 12. Global Contact Center Workforce Software Market Share by Region: 2022 VS 2029

    Figure 13. Global Contact Center Workforce Software Market Share by Players in 2022

    Figure 14. Global Top Contact Center Workforce Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Workforce Software as of 2022)

    Figure 15. The Top 10 and 5 Players Market Share by Contact Center Workforce Software Revenue in 2022

    Figure 16. North America Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 17. North America Contact Center Workforce Software Market Share by Country (2018-2029)

    Figure 18. United States Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 19. Canada Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 20. Europe Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 21. Europe Contact Center Workforce Software Market Share by Country (2018-2029)

    Figure 22. Germany Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 23. France Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 24. U.K. Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 25. Italy Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 26. Russia Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 27. Nordic Countries Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 28. Asia-Pacific Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 29. Asia-Pacific Contact Center Workforce Software Market Share by Region (2018-2029)

    Figure 30. China Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 31. Japan Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 32. South Korea Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 33. Southeast Asia Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 34. India Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 35. Australia Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 36. Latin America Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 37. Latin America Contact Center Workforce Software Market Share by Country (2018-2029)

    Figure 38. Mexico Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 39. Brazil Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 40. Middle East & Africa Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 41. Middle East & Africa Contact Center Workforce Software Market Share by Country (2018-2029)

    Figure 42. Turkey Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 43. Saudi Arabia Contact Center Workforce Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 44. Aspect Revenue Growth Rate in Contact Center Workforce Software Business (2018-2023)

    Figure 45. PureConnect Revenue Growth Rate in Contact Center Workforce Software Business (2018-2023)

    Figure 46. PureEngage Revenue Growth Rate in Contact Center Workforce Software Business (2018-2023)

    Figure 47. NICE inContact Revenue Growth Rate in Contact Center Workforce Software Business (2018-2023)

    Figure 48. Avaya Aura Revenue Growth Rate in Contact Center Workforce Software Business (2018-2023)

    Figure 49. PlayVox Revenue Growth Rate in Contact Center Workforce Software Business (2018-2023)

    Figure 50. Calabrio Revenue Growth Rate in Contact Center Workforce Software Business (2018-2023)

    Figure 51. 8x8 Revenue Growth Rate in Contact Center Workforce Software Business (2018-2023)

    Figure 52. Dixa Revenue Growth Rate in Contact Center Workforce Software Business (2018-2023)

    Figure 53. Five9 Revenue Growth Rate in Contact Center Workforce Software Business (2018-2023)

    Figure 54. Telax Revenue Growth Rate in Contact Center Workforce Software Business (2018-2023)

    Figure 55. 3CLogic Revenue Growth Rate in Contact Center Workforce Software Business (2018-2023)

    Figure 56. Fuze Revenue Growth Rate in Contact Center Workforce Software Business (2018-2023)

    Figure 57. Monet Revenue Growth Rate in Contact Center Workforce Software Business (2018-2023)

    Figure 58. injixo Revenue Growth Rate in Contact Center Workforce Software Business (2018-2023)

    Figure 59. Bottom-up and Top-down Approaches for This Report

    Figure 60. Data Triangulation

    Figure 61. Key Executives Interviewed