UCaaS Market Overview

The global Unified Communication as a Service (UcaaS) market size was valued at USD 13.8 Billion in 2019 and is anticipated to reach 24.3 Billion at a CAGR of 8.4% from 2020 to 2026.

The key factors driving the growth of the UCaaS market size include increasing UCaaS demand from large and medium-sized enterprises and the trends towards mobility and Bring Your Own Device (BYOD).

Factors such as developments in artificial intelligence, machine learning, and other emerging technologies will generate ample opportunities for the growth of UCaaS market size. AI-powered technologies have allowed organizations to record calls intuitively, encourage effortless transcriptions and intelligently monitor speakers to recognize user needs, and provide relevant services. In addition, service providers have begun providing conversational-AI powered solutions for better machine guidance, data interpretation, and faster processing of information.

Based on organization types, the large enterprise segment is expected to dominate the UCaaS market size during the forecast period. Major companies around the world are adopting BYOD patterns, and therefore a growing number of mobile employees are being hired, leading to increased demand for UCaaS solutions.

Based on the region, North America is projected to hold the largest UCaaS market share. This dominance is attributed to the growing adoption of technology by North American businesses to increase productivity and the presence of a large number of UCaaS vendors.

The Asia Pacific, on the other hand, is projected to exhibit the fastest CAGR. This is due to increasing smartphone penetration and a large user population. Emerging economies, namely Japan, China, and India, will contribute to market development in this region. But development in this area may be hindered by growing security and data privacy issues.

This report focuses on the global Unified Communications as a Service (UCaaS) status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Unified Communications as a Service (UCaaS) development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America. 

The key players covered in this study

•     Google
•     Avaya
•     Cisco
•     Microsoft
•     Fuze
•     West Unified Communications Services
•     Mitel
•     PanTerra Networks
•     Polycom

Market segment by Type, the product can be split into

•     Single Tenant
•     Multi-Tenant

Market segment by Application, split into

•     Information And Communication Technology (ICT)
•     Banking, Financial Services, Insurance (BFSI)
•     Medical
•     Retail
•     Manufacturing

Market segment by Regions/Countries, this report covers

•     North America
•     Europe
•     China
•     Japan
•     Southeast Asia
•     India
•     Central & South America

The study objectives of this report are:

•     To analyze global Unified Communications as a Service (UCaaS) status, future forecast, growth opportunity, key market and key players.
•     To present the Unified Communications as a Service (UCaaS) development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
•     To strategically profile the key players and comprehensively analyze their development plan and strategies.
•     To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of Unified Communications as a Service (UCaaS) are as follows:

    History Year: 2015-2019

    Base Year: 2019

    Estimated Year: 2020

    Forecast Year 2020 to 2026

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.