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Global Unified Communications as a Service (UCaaS) Market Size, Status and Forecast 2020-2026
Published Date: April 2020
|
Report Code: QYRE-Auto-16S2299
Home | Category |Internet & Telecom
Global Unified Communications as a Service UCaaS Market Size Status and Forecast 2020 2026

Global Unified Communications as a Service (UCaaS) Market Size, Status and Forecast 2020-2026

Code: QYRE-Auto-16S2299
Report
April 2020
90 Pages
QYResearch
Region: Global, North America, Europe, Japan, Central & South America,
Description
Table of Content
Tables & Figures

UCaaS Market Overview

The global Unified Communication as a Service (UcaaS) market size was valued at USD 13.8 Billion in 2019 and is anticipated to reach 24.3 Billion at a CAGR of 8.4% from 2020 to 2026.

UCaaS Market Size, Share, Growth, Industry Analysis, Forecast 2026

The key factors driving the growth of the UCaaS market size include increasing UCaaS demand from large and medium-sized enterprises and the trends towards mobility and Bring Your Own Device (BYOD).

Factors such as developments in artificial intelligence, machine learning, and other emerging technologies will generate ample opportunities for the growth of UCaaS market size. AI-powered technologies have allowed organizations to record calls intuitively, encourage effortless transcriptions and intelligently monitor speakers to recognize user needs, and provide relevant services. In addition, service providers have begun providing conversational-AI powered solutions for better machine guidance, data interpretation, and faster processing of information.

UCaaS Market Size & Share | Growth, Future Forecast, Trends

Based on organization types, the large enterprise segment is expected to dominate the UCaaS market size during the forecast period. Major companies around the world are adopting BYOD patterns, and therefore a growing number of mobile employees are being hired, leading to increased demand for UCaaS solutions.

Based on the region, North America is projected to hold the largest UCaaS market share. This dominance is attributed to the growing adoption of technology by North American businesses to increase productivity and the presence of a large number of UCaaS vendors.

The Asia Pacific, on the other hand, is projected to exhibit the fastest CAGR. This is due to increasing smartphone penetration and a large user population. Emerging economies, namely Japan, China, and India, will contribute to market development in this region. But development in this area may be hindered by growing security and data privacy issues.

This report focuses on the global Unified Communications as a Service (UCaaS) status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Unified Communications as a Service (UCaaS) development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America. 

The key players covered in this study

  •     Google
  •     Avaya
  •     Cisco
  •     Microsoft
  •     Fuze
  •     West Unified Communications Services
  •     Mitel
  •     PanTerra Networks
  •     Polycom

 

Market segment by Type, the product can be split into

  •     Single Tenant
  •     Multi-Tenant

Market segment by Application, split into

  •     Information And Communication Technology (ICT)
  •     Banking, Financial Services, Insurance (BFSI)
  •     Medical
  •     Retail
  •     Manufacturing

 

Market segment by Regions/Countries, this report covers

  •     North America
  •     Europe
  •     China
  •     Japan
  •     Southeast Asia
  •     India
  •     Central & South America

 

The study objectives of this report are:

  •     To analyze global Unified Communications as a Service (UCaaS) status, future forecast, growth opportunity, key market and key players.
  •     To present the Unified Communications as a Service (UCaaS) development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
  •     To strategically profile the key players and comprehensively analyze their development plan and strategies.
  •     To define, describe and forecast the market by type, market and key regions.

 

In this study, the years considered to estimate the market size of Unified Communications as a Service (UCaaS) are as follows:

    History Year: 2015-2019

    Base Year: 2019

    Estimated Year: 2020

    Forecast Year 2020 to 2026

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents
 
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Unified Communications as a Service (UCaaS) Revenue
1.4 Market Analysis by Type
1.4.1 Global Unified Communications as a Service (UCaaS) Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Single Tenant
1.4.3 Multi-Tenant
1.5 Market by Application
1.5.1 Global Unified Communications as a Service (UCaaS) Market Share by Application: 2020 VS 2026
1.5.2 Information And Communication Technology (ICT)
1.5.3 Banking, Financial Services, Insurance (BFSI)
1.5.4 Medical
1.5.5 Retail
1.5.6 Manufacturing
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends by Regions
2.1 Unified Communications as a Service (UCaaS) Market Perspective (2015-2026)
2.2 Unified Communications as a Service (UCaaS) Growth Trends by Regions
2.2.1 Unified Communications as a Service (UCaaS) Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Unified Communications as a Service (UCaaS) Historic Market Share by Regions (2015-2020)
2.2.3 Unified Communications as a Service (UCaaS) Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
2.3.5 Unified Communications as a Service (UCaaS) Market Growth Strategy
2.3.6 Primary Interviews with Key Unified Communications as a Service (UCaaS) Players (Opinion Leaders)
3 Competition Landscape by Key Players
3.1 Global Top Unified Communications as a Service (UCaaS) Players by Market Size
3.1.1 Global Top Unified Communications as a Service (UCaaS) Players by Revenue (2015-2020)
3.1.2 Global Unified Communications as a Service (UCaaS) Revenue Market Share by Players (2015-2020)
3.1.3 Global Unified Communications as a Service (UCaaS) Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Unified Communications as a Service (UCaaS) Market Concentration Ratio
3.2.1 Global Unified Communications as a Service (UCaaS) Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Unified Communications as a Service (UCaaS) Revenue in 2019
3.3 Unified Communications as a Service (UCaaS) Key Players Head office and Area Served
3.4 Key Players Unified Communications as a Service (UCaaS) Product Solution and Service
3.5 Date of Enter into Unified Communications as a Service (UCaaS) Market
3.6 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type (2015-2026)
4.1 Global Unified Communications as a Service (UCaaS) Historic Market Size by Type (2015-2020)
4.2 Global Unified Communications as a Service (UCaaS) Forecasted Market Size by Type (2021-2026)
5 Unified Communications as a Service (UCaaS) Breakdown Data by Application (2015-2026)
5.1 Global Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020)
5.2 Global Unified Communications as a Service (UCaaS) Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America Unified Communications as a Service (UCaaS) Market Size (2015-2020)
6.2 Unified Communications as a Service (UCaaS) Key Players in North America (2019-2020)
6.3 North America Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020)
6.4 North America Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020)
7 Europe
7.1 Europe Unified Communications as a Service (UCaaS) Market Size (2015-2020)
7.2 Unified Communications as a Service (UCaaS) Key Players in Europe (2019-2020)
7.3 Europe Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020)
7.4 Europe Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020)
8 China
8.1 China Unified Communications as a Service (UCaaS) Market Size (2015-2020)
8.2 Unified Communications as a Service (UCaaS) Key Players in China (2019-2020)
8.3 China Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020)
8.4 China Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020)
9 Japan
9.1 Japan Unified Communications as a Service (UCaaS) Market Size (2015-2020)
9.2 Unified Communications as a Service (UCaaS) Key Players in Japan (2019-2020)
9.3 Japan Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020)
9.4 Japan Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020)
10 Southeast Asia
10.1 Southeast Asia Unified Communications as a Service (UCaaS) Market Size (2015-2020)
10.2 Unified Communications as a Service (UCaaS) Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020)
10.4 Southeast Asia Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020)
11 India
11.1 India Unified Communications as a Service (UCaaS) Market Size (2015-2020)
11.2 Unified Communications as a Service (UCaaS) Key Players in India (2019-2020)
11.3 India Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020)
11.4 India Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020)
12 Central & South America
12.1 Central & South America Unified Communications as a Service (UCaaS) Market Size (2015-2020)
12.2 Unified Communications as a Service (UCaaS) Key Players in Central & South America (2019-2020)
12.3 Central & South America Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020)
12.4 Central & South America Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020)
13 Key Players Profiles
13.1 Google
13.1.1 Google Company Details
13.1.2 Google Business Overview and Its Total Revenue
13.1.3 Google Unified Communications as a Service (UCaaS) Introduction
13.1.4 Google Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020))
13.1.5 Google Recent Development
13.2 Avaya
13.2.1 Avaya Company Details
13.2.2 Avaya Business Overview and Its Total Revenue
13.2.3 Avaya Unified Communications as a Service (UCaaS) Introduction
13.2.4 Avaya Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020)
13.2.5 Avaya Recent Development
13.3 Cisco
13.3.1 Cisco Company Details
13.3.2 Cisco Business Overview and Its Total Revenue
13.3.3 Cisco Unified Communications as a Service (UCaaS) Introduction
13.3.4 Cisco Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020)
13.3.5 Cisco Recent Development
13.4 Microsoft
13.4.1 Microsoft Company Details
13.4.2 Microsoft Business Overview and Its Total Revenue
13.4.3 Microsoft Unified Communications as a Service (UCaaS) Introduction
13.4.4 Microsoft Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020)
13.4.5 Microsoft Recent Development
13.5 Fuze
13.5.1 Fuze Company Details
13.5.2 Fuze Business Overview and Its Total Revenue
13.5.3 Fuze Unified Communications as a Service (UCaaS) Introduction
13.5.4 Fuze Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020)
13.5.5 Fuze Recent Development
13.6 West Unified Communications Services
13.6.1 West Unified Communications Services Company Details
13.6.2 West Unified Communications Services Business Overview and Its Total Revenue
13.6.3 West Unified Communications Services Unified Communications as a Service (UCaaS) Introduction
13.6.4 West Unified Communications Services Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020)
13.6.5 West Unified Communications Services Recent Development
13.7 Mitel
13.7.1 Mitel Company Details
13.7.2 Mitel Business Overview and Its Total Revenue
13.7.3 Mitel Unified Communications as a Service (UCaaS) Introduction
13.7.4 Mitel Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020)
13.7.5 Mitel Recent Development
13.8 PanTerra Networks
13.8.1 PanTerra Networks Company Details
13.8.2 PanTerra Networks Business Overview and Its Total Revenue
13.8.3 PanTerra Networks Unified Communications as a Service (UCaaS) Introduction
13.8.4 PanTerra Networks Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020)
13.8.5 PanTerra Networks Recent Development
13.9 Polycom
13.9.1 Polycom Company Details
13.9.2 Polycom Business Overview and Its Total Revenue
13.9.3 Polycom Unified Communications as a Service (UCaaS) Introduction
13.9.4 Polycom Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020)
13.9.5 Polycom Recent Development
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
List of Tables
    Table 1. Unified Communications as a Service (UCaaS) Key Market Segments
    Table 2. Key Players Covered: Ranking by Unified Communications as a Service (UCaaS) Revenue
    Table 3. Ranking of Global Top Unified Communications as a Service (UCaaS) Manufacturers by Revenue (US$ Million) in 2019
    Table 4. Global Unified Communications as a Service (UCaaS) Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
    Table 5. Key Players of Single Tenant
    Table 6. Key Players of Multi-Tenant
    Table 7. Global Unified Communications as a Service (UCaaS) Market Size Growth by Application (US$ Million): 2020 VS 2026
    Table 8. Global Unified Communications as a Service (UCaaS) Market Size by Regions (US$ Million): 2020 VS 2026
    Table 9. Global Unified Communications as a Service (UCaaS) Market Size by Regions (2015-2020) (US$ Million)
    Table 10. Global Unified Communications as a Service (UCaaS) Market Share by Regions (2015-2020)
    Table 11. Global Unified Communications as a Service (UCaaS) Forecasted Market Size by Regions (2021-2026) (US$ Million)
    Table 12. Global Unified Communications as a Service (UCaaS) Market Share by Regions (2021-2026)
    Table 13. Market Top Trends
    Table 14. Key Drivers: Impact Analysis
    Table 15. Key Challenges
    Table 16. Unified Communications as a Service (UCaaS) Market Growth Strategy
    Table 17. Main Points Interviewed from Key Unified Communications as a Service (UCaaS) Players
    Table 18. Global Unified Communications as a Service (UCaaS) Revenue by Players (2015-2020) (Million US$)
    Table 19. Global Unified Communications as a Service (UCaaS) Market Share by Players (2015-2020)
    Table 20. Global Top Unified Communications as a Service (UCaaS) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Unified Communications as a Service (UCaaS) as of 2019)
    Table 21. Global Unified Communications as a Service (UCaaS) by Players Market Concentration Ratio (CR5 and HHI)
    Table 22. Key Players Headquarters and Area Served
    Table 23. Key Players Unified Communications as a Service (UCaaS) Product Solution and Service
    Table 24. Date of Enter into Unified Communications as a Service (UCaaS) Market
    Table 25. Mergers & Acquisitions, Expansion Plans
    Table 26. Global Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020) (Million US$)
    Table 27. Global Unified Communications as a Service (UCaaS) Market Size Share by Type (2015-2020)
    Table 28. Global Unified Communications as a Service (UCaaS) Revenue Market Share by Type (2021-2026)
    Table 29. Global Unified Communications as a Service (UCaaS) Market Size Share by Application (2015-2020)
    Table 30. Global Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020) (Million US$)
    Table 31. Global Unified Communications as a Service (UCaaS) Market Size Share by Application (2021-2026)
    Table 32. North America Key Players Unified Communications as a Service (UCaaS) Revenue (2019-2020) (Million US$)
    Table 33. North America Key Players Unified Communications as a Service (UCaaS) Market Share (2019-2020)
    Table 34. North America Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020) (Million US$)
    Table 35. North America Unified Communications as a Service (UCaaS) Market Share by Type (2015-2020)
    Table 36. North America Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020) (Million US$)
    Table 37. North America Unified Communications as a Service (UCaaS) Market Share by Application (2015-2020)
    Table 38. Europe Key Players Unified Communications as a Service (UCaaS) Revenue (2019-2020) (Million US$)
    Table 39. Europe Key Players Unified Communications as a Service (UCaaS) Market Share (2019-2020)
    Table 40. Europe Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020) (Million US$)
    Table 41. Europe Unified Communications as a Service (UCaaS) Market Share by Type (2015-2020)
    Table 42. Europe Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020) (Million US$)
    Table 43. Europe Unified Communications as a Service (UCaaS) Market Share by Application (2015-2020)
    Table 44. China Key Players Unified Communications as a Service (UCaaS) Revenue (2019-2020) (Million US$)
    Table 45. China Key Players Unified Communications as a Service (UCaaS) Market Share (2019-2020)
    Table 46. China Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020) (Million US$)
    Table 47. China Unified Communications as a Service (UCaaS) Market Share by Type (2015-2020)
    Table 48. China Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020) (Million US$)
    Table 49. China Unified Communications as a Service (UCaaS) Market Share by Application (2015-2020)
    Table 50. Japan Key Players Unified Communications as a Service (UCaaS) Revenue (2019-2020) (Million US$)
    Table 51. Japan Key Players Unified Communications as a Service (UCaaS) Market Share (2019-2020)
    Table 52. Japan Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020) (Million US$)
    Table 53. Japan Unified Communications as a Service (UCaaS) Market Share by Type (2015-2020)
    Table 54. Japan Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020) (Million US$)
    Table 55. Japan Unified Communications as a Service (UCaaS) Market Share by Application (2015-2020)
    Table 56. Southeast Asia Key Players Unified Communications as a Service (UCaaS) Revenue (2019-2020) (Million US$)
    Table 57. Southeast Asia Key Players Unified Communications as a Service (UCaaS) Market Share (2019-2020)
    Table 58. Southeast Asia Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020) (Million US$)
    Table 59. Southeast Asia Unified Communications as a Service (UCaaS) Market Share by Type (2015-2020)
    Table 60. Southeast Asia Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020) (Million US$)
    Table 61. Southeast Asia Unified Communications as a Service (UCaaS) Market Share by Application (2015-2020)
    Table 62. India Key Players Unified Communications as a Service (UCaaS) Revenue (2019-2020) (Million US$)
    Table 63. India Key Players Unified Communications as a Service (UCaaS) Market Share (2019-2020)
    Table 64. India Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020) (Million US$)
    Table 65. India Unified Communications as a Service (UCaaS) Market Share by Type (2015-2020)
    Table 66. India Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020) (Million US$)
    Table 67. India Unified Communications as a Service (UCaaS) Market Share by Application (2015-2020)
    Table 68. Central & South America Key Players Unified Communications as a Service (UCaaS) Revenue (2019-2020) (Million US$)
    Table 69. Central & South America Key Players Unified Communications as a Service (UCaaS) Market Share (2019-2020)
    Table 70. Central & South America Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020) (Million US$)
    Table 71. Central & South America Unified Communications as a Service (UCaaS) Market Share by Type (2015-2020)
    Table 72. Central & South America Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020) (Million US$)
    Table 73. Central & South America Unified Communications as a Service (UCaaS) Market Share by Application (2015-2020)
    Table 74. Google Company Details
    Table 75. Google Business Overview
    Table 76. Google Product
    Table 77. Google Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020) (Million US$)
    Table 78. Google Recent Development
    Table 79. Avaya Company Details
    Table 80. Avaya Business Overview
    Table 81. Avaya Product
    Table 82. Avaya Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020) (Million US$)
    Table 83. Avaya Recent Development
    Table 84. Cisco Company Details
    Table 85. Cisco Business Overview
    Table 86. Cisco Product
    Table 87. Cisco Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020) (Million US$)
    Table 88. Cisco Recent Development
    Table 89. Microsoft Company Details
    Table 90. Microsoft Business Overview
    Table 91. Microsoft Product
    Table 92. Microsoft Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020) (Million US$)
    Table 93. Microsoft Recent Development
    Table 94. Fuze Company Details
    Table 95. Fuze Business Overview
    Table 96. Fuze Product
    Table 97. Fuze Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020) (Million US$)
    Table 98. Fuze Recent Development
    Table 99. West Unified Communications Services Company Details
    Table 100. West Unified Communications Services Business Overview
    Table 101. West Unified Communications Services Product
    Table 102. West Unified Communications Services Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020) (Million US$)
    Table 103. West Unified Communications Services Recent Development
    Table 104. Mitel Company Details
    Table 105. Mitel Business Overview
    Table 106. Mitel Product
    Table 107. Mitel Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020) (Million US$)
    Table 108. Mitel Recent Development
    Table 109. PanTerra Networks Business Overview
    Table 110. PanTerra Networks Product
    Table 111. PanTerra Networks Company Details
    Table 112. PanTerra Networks Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020) (Million US$)
    Table 113. PanTerra Networks Recent Development
    Table 114. Polycom Company Details
    Table 115. Polycom Business Overview
    Table 116. Polycom Product
    Table 117. Polycom Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020) (Million US$)
    Table 118. Polycom Recent Development
    Table 119. Research Programs/Design for This Report
    Table 120. Key Data Information from Secondary Sources
    Table 121. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Unified Communications as a Service (UCaaS) Market Share by Type: 2020 VS 2026
    Figure 2. Single Tenant Features
    Figure 3. Multi-Tenant Features
    Figure 4. Global Unified Communications as a Service (UCaaS) Market Share by Application: 2020 VS 2026
    Figure 5. Information And Communication Technology (ICT) Case Studies
    Figure 6. Banking, Financial Services, Insurance (BFSI) Case Studies
    Figure 7. Medical Case Studies
    Figure 8. Retail Case Studies
    Figure 9. Manufacturing Case Studies
    Figure 10. Unified Communications as a Service (UCaaS) Report Years Considered
    Figure 11. Global Unified Communications as a Service (UCaaS) Market Size YoY Growth 2015-2026 (US$ Million)
    Figure 12. Global Unified Communications as a Service (UCaaS) Market Share by Regions: 2020 VS 2026
    Figure 13. Global Unified Communications as a Service (UCaaS) Market Share by Regions (2021-2026)
    Figure 14. Porter's Five Forces Analysis
    Figure 15. Global Unified Communications as a Service (UCaaS) Market Share by Players in 2019
    Figure 16. Global Top Unified Communications as a Service (UCaaS) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Unified Communications as a Service (UCaaS) as of 2019
    Figure 17. The Top 10 and 5 Players Market Share by Unified Communications as a Service (UCaaS) Revenue in 2019
    Figure 18. North America Unified Communications as a Service (UCaaS) Market Size YoY Growth (2015-2020) (Million US$)
    Figure 19. Europe Unified Communications as a Service (UCaaS) Market Size YoY Growth (2015-2020) (Million US$)
    Figure 20. China Unified Communications as a Service (UCaaS) Market Size YoY Growth (2015-2020) (Million US$)
    Figure 21. Japan Unified Communications as a Service (UCaaS) Market Size YoY Growth (2015-2020) (Million US$)
    Figure 22. Southeast Asia Unified Communications as a Service (UCaaS) Market Size YoY Growth (2015-2020) (Million US$)
    Figure 23. India Unified Communications as a Service (UCaaS) Market Size YoY Growth (2015-2020) (Million US$)
    Figure 24. Central & South America Unified Communications as a Service (UCaaS) Market Size YoY Growth (2015-2020) (Million US$)
    Figure 25. Google Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 26. Google Revenue Growth Rate in Unified Communications as a Service (UCaaS) Business (2015-2020)
    Figure 27. Avaya Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 28. Avaya Revenue Growth Rate in Unified Communications as a Service (UCaaS) Business (2015-2020)
    Figure 29. Cisco Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 30. Cisco Revenue Growth Rate in Unified Communications as a Service (UCaaS) Business (2015-2020)
    Figure 31. Microsoft Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 32. Microsoft Revenue Growth Rate in Unified Communications as a Service (UCaaS) Business (2015-2020)
    Figure 33. Fuze Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 34. Fuze Revenue Growth Rate in Unified Communications as a Service (UCaaS) Business (2015-2020)
    Figure 35. West Unified Communications Services Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 36. West Unified Communications Services Revenue Growth Rate in Unified Communications as a Service (UCaaS) Business (2015-2020)
    Figure 37. Mitel Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 38. Mitel Revenue Growth Rate in Unified Communications as a Service (UCaaS) Business (2015-2020)
    Figure 39. PanTerra Networks Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 40. PanTerra Networks Revenue Growth Rate in Unified Communications as a Service (UCaaS) Business (2015-2020)
    Figure 41. Polycom Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 42. Polycom Revenue Growth Rate in Unified Communications as a Service (UCaaS) Business (2015-2020)
    Figure 43. Bottom-up and Top-down Approaches for This Report
    Figure 44. Data Triangulation
    Figure 45. Key Executives Interviewed

UCaaS Market Overview

The global Unified Communication as a Service (UcaaS) market size was valued at USD 13.8 Billion in 2019 and is anticipated to reach 24.3 Billion at a CAGR of 8.4% from 2020 to 2026.

UCaaS Market Size, Share, Growth, Industry Analysis, Forecast 2026

The key factors driving the growth of the UCaaS market size include increasing UCaaS demand from large and medium-sized enterprises and the trends towards mobility and Bring Your Own Device (BYOD).

Factors such as developments in artificial intelligence, machine learning, and other emerging technologies will generate ample opportunities for the growth of UCaaS market size. AI-powered technologies have allowed organizations to record calls intuitively, encourage effortless transcriptions and intelligently monitor speakers to recognize user needs, and provide relevant services. In addition, service providers have begun providing conversational-AI powered solutions for better machine guidance, data interpretation, and faster processing of information.

UCaaS Market Size & Share | Growth, Future Forecast, Trends

Based on organization types, the large enterprise segment is expected to dominate the UCaaS market size during the forecast period. Major companies around the world are adopting BYOD patterns, and therefore a growing number of mobile employees are being hired, leading to increased demand for UCaaS solutions.

Based on the region, North America is projected to hold the largest UCaaS market share. This dominance is attributed to the growing adoption of technology by North American businesses to increase productivity and the presence of a large number of UCaaS vendors.

The Asia Pacific, on the other hand, is projected to exhibit the fastest CAGR. This is due to increasing smartphone penetration and a large user population. Emerging economies, namely Japan, China, and India, will contribute to market development in this region. But development in this area may be hindered by growing security and data privacy issues.

This report focuses on the global Unified Communications as a Service (UCaaS) status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Unified Communications as a Service (UCaaS) development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America. 

The key players covered in this study

  •     Google
  •     Avaya
  •     Cisco
  •     Microsoft
  •     Fuze
  •     West Unified Communications Services
  •     Mitel
  •     PanTerra Networks
  •     Polycom

 

Market segment by Type, the product can be split into

  •     Single Tenant
  •     Multi-Tenant

Market segment by Application, split into

  •     Information And Communication Technology (ICT)
  •     Banking, Financial Services, Insurance (BFSI)
  •     Medical
  •     Retail
  •     Manufacturing

 

Market segment by Regions/Countries, this report covers

  •     North America
  •     Europe
  •     China
  •     Japan
  •     Southeast Asia
  •     India
  •     Central & South America

 

The study objectives of this report are:

  •     To analyze global Unified Communications as a Service (UCaaS) status, future forecast, growth opportunity, key market and key players.
  •     To present the Unified Communications as a Service (UCaaS) development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
  •     To strategically profile the key players and comprehensively analyze their development plan and strategies.
  •     To define, describe and forecast the market by type, market and key regions.

 

In this study, the years considered to estimate the market size of Unified Communications as a Service (UCaaS) are as follows:

    History Year: 2015-2019

    Base Year: 2019

    Estimated Year: 2020

    Forecast Year 2020 to 2026

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

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Table of Contents
 
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Unified Communications as a Service (UCaaS) Revenue
1.4 Market Analysis by Type
1.4.1 Global Unified Communications as a Service (UCaaS) Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Single Tenant
1.4.3 Multi-Tenant
1.5 Market by Application
1.5.1 Global Unified Communications as a Service (UCaaS) Market Share by Application: 2020 VS 2026
1.5.2 Information And Communication Technology (ICT)
1.5.3 Banking, Financial Services, Insurance (BFSI)
1.5.4 Medical
1.5.5 Retail
1.5.6 Manufacturing
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends by Regions
2.1 Unified Communications as a Service (UCaaS) Market Perspective (2015-2026)
2.2 Unified Communications as a Service (UCaaS) Growth Trends by Regions
2.2.1 Unified Communications as a Service (UCaaS) Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Unified Communications as a Service (UCaaS) Historic Market Share by Regions (2015-2020)
2.2.3 Unified Communications as a Service (UCaaS) Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
2.3.5 Unified Communications as a Service (UCaaS) Market Growth Strategy
2.3.6 Primary Interviews with Key Unified Communications as a Service (UCaaS) Players (Opinion Leaders)
3 Competition Landscape by Key Players
3.1 Global Top Unified Communications as a Service (UCaaS) Players by Market Size
3.1.1 Global Top Unified Communications as a Service (UCaaS) Players by Revenue (2015-2020)
3.1.2 Global Unified Communications as a Service (UCaaS) Revenue Market Share by Players (2015-2020)
3.1.3 Global Unified Communications as a Service (UCaaS) Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Unified Communications as a Service (UCaaS) Market Concentration Ratio
3.2.1 Global Unified Communications as a Service (UCaaS) Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Unified Communications as a Service (UCaaS) Revenue in 2019
3.3 Unified Communications as a Service (UCaaS) Key Players Head office and Area Served
3.4 Key Players Unified Communications as a Service (UCaaS) Product Solution and Service
3.5 Date of Enter into Unified Communications as a Service (UCaaS) Market
3.6 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type (2015-2026)
4.1 Global Unified Communications as a Service (UCaaS) Historic Market Size by Type (2015-2020)
4.2 Global Unified Communications as a Service (UCaaS) Forecasted Market Size by Type (2021-2026)
5 Unified Communications as a Service (UCaaS) Breakdown Data by Application (2015-2026)
5.1 Global Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020)
5.2 Global Unified Communications as a Service (UCaaS) Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America Unified Communications as a Service (UCaaS) Market Size (2015-2020)
6.2 Unified Communications as a Service (UCaaS) Key Players in North America (2019-2020)
6.3 North America Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020)
6.4 North America Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020)
7 Europe
7.1 Europe Unified Communications as a Service (UCaaS) Market Size (2015-2020)
7.2 Unified Communications as a Service (UCaaS) Key Players in Europe (2019-2020)
7.3 Europe Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020)
7.4 Europe Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020)
8 China
8.1 China Unified Communications as a Service (UCaaS) Market Size (2015-2020)
8.2 Unified Communications as a Service (UCaaS) Key Players in China (2019-2020)
8.3 China Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020)
8.4 China Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020)
9 Japan
9.1 Japan Unified Communications as a Service (UCaaS) Market Size (2015-2020)
9.2 Unified Communications as a Service (UCaaS) Key Players in Japan (2019-2020)
9.3 Japan Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020)
9.4 Japan Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020)
10 Southeast Asia
10.1 Southeast Asia Unified Communications as a Service (UCaaS) Market Size (2015-2020)
10.2 Unified Communications as a Service (UCaaS) Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020)
10.4 Southeast Asia Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020)
11 India
11.1 India Unified Communications as a Service (UCaaS) Market Size (2015-2020)
11.2 Unified Communications as a Service (UCaaS) Key Players in India (2019-2020)
11.3 India Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020)
11.4 India Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020)
12 Central & South America
12.1 Central & South America Unified Communications as a Service (UCaaS) Market Size (2015-2020)
12.2 Unified Communications as a Service (UCaaS) Key Players in Central & South America (2019-2020)
12.3 Central & South America Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020)
12.4 Central & South America Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020)
13 Key Players Profiles
13.1 Google
13.1.1 Google Company Details
13.1.2 Google Business Overview and Its Total Revenue
13.1.3 Google Unified Communications as a Service (UCaaS) Introduction
13.1.4 Google Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020))
13.1.5 Google Recent Development
13.2 Avaya
13.2.1 Avaya Company Details
13.2.2 Avaya Business Overview and Its Total Revenue
13.2.3 Avaya Unified Communications as a Service (UCaaS) Introduction
13.2.4 Avaya Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020)
13.2.5 Avaya Recent Development
13.3 Cisco
13.3.1 Cisco Company Details
13.3.2 Cisco Business Overview and Its Total Revenue
13.3.3 Cisco Unified Communications as a Service (UCaaS) Introduction
13.3.4 Cisco Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020)
13.3.5 Cisco Recent Development
13.4 Microsoft
13.4.1 Microsoft Company Details
13.4.2 Microsoft Business Overview and Its Total Revenue
13.4.3 Microsoft Unified Communications as a Service (UCaaS) Introduction
13.4.4 Microsoft Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020)
13.4.5 Microsoft Recent Development
13.5 Fuze
13.5.1 Fuze Company Details
13.5.2 Fuze Business Overview and Its Total Revenue
13.5.3 Fuze Unified Communications as a Service (UCaaS) Introduction
13.5.4 Fuze Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020)
13.5.5 Fuze Recent Development
13.6 West Unified Communications Services
13.6.1 West Unified Communications Services Company Details
13.6.2 West Unified Communications Services Business Overview and Its Total Revenue
13.6.3 West Unified Communications Services Unified Communications as a Service (UCaaS) Introduction
13.6.4 West Unified Communications Services Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020)
13.6.5 West Unified Communications Services Recent Development
13.7 Mitel
13.7.1 Mitel Company Details
13.7.2 Mitel Business Overview and Its Total Revenue
13.7.3 Mitel Unified Communications as a Service (UCaaS) Introduction
13.7.4 Mitel Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020)
13.7.5 Mitel Recent Development
13.8 PanTerra Networks
13.8.1 PanTerra Networks Company Details
13.8.2 PanTerra Networks Business Overview and Its Total Revenue
13.8.3 PanTerra Networks Unified Communications as a Service (UCaaS) Introduction
13.8.4 PanTerra Networks Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020)
13.8.5 PanTerra Networks Recent Development
13.9 Polycom
13.9.1 Polycom Company Details
13.9.2 Polycom Business Overview and Its Total Revenue
13.9.3 Polycom Unified Communications as a Service (UCaaS) Introduction
13.9.4 Polycom Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020)
13.9.5 Polycom Recent Development
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
Read More
List of Tables
    Table 1. Unified Communications as a Service (UCaaS) Key Market Segments
    Table 2. Key Players Covered: Ranking by Unified Communications as a Service (UCaaS) Revenue
    Table 3. Ranking of Global Top Unified Communications as a Service (UCaaS) Manufacturers by Revenue (US$ Million) in 2019
    Table 4. Global Unified Communications as a Service (UCaaS) Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
    Table 5. Key Players of Single Tenant
    Table 6. Key Players of Multi-Tenant
    Table 7. Global Unified Communications as a Service (UCaaS) Market Size Growth by Application (US$ Million): 2020 VS 2026
    Table 8. Global Unified Communications as a Service (UCaaS) Market Size by Regions (US$ Million): 2020 VS 2026
    Table 9. Global Unified Communications as a Service (UCaaS) Market Size by Regions (2015-2020) (US$ Million)
    Table 10. Global Unified Communications as a Service (UCaaS) Market Share by Regions (2015-2020)
    Table 11. Global Unified Communications as a Service (UCaaS) Forecasted Market Size by Regions (2021-2026) (US$ Million)
    Table 12. Global Unified Communications as a Service (UCaaS) Market Share by Regions (2021-2026)
    Table 13. Market Top Trends
    Table 14. Key Drivers: Impact Analysis
    Table 15. Key Challenges
    Table 16. Unified Communications as a Service (UCaaS) Market Growth Strategy
    Table 17. Main Points Interviewed from Key Unified Communications as a Service (UCaaS) Players
    Table 18. Global Unified Communications as a Service (UCaaS) Revenue by Players (2015-2020) (Million US$)
    Table 19. Global Unified Communications as a Service (UCaaS) Market Share by Players (2015-2020)
    Table 20. Global Top Unified Communications as a Service (UCaaS) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Unified Communications as a Service (UCaaS) as of 2019)
    Table 21. Global Unified Communications as a Service (UCaaS) by Players Market Concentration Ratio (CR5 and HHI)
    Table 22. Key Players Headquarters and Area Served
    Table 23. Key Players Unified Communications as a Service (UCaaS) Product Solution and Service
    Table 24. Date of Enter into Unified Communications as a Service (UCaaS) Market
    Table 25. Mergers & Acquisitions, Expansion Plans
    Table 26. Global Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020) (Million US$)
    Table 27. Global Unified Communications as a Service (UCaaS) Market Size Share by Type (2015-2020)
    Table 28. Global Unified Communications as a Service (UCaaS) Revenue Market Share by Type (2021-2026)
    Table 29. Global Unified Communications as a Service (UCaaS) Market Size Share by Application (2015-2020)
    Table 30. Global Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020) (Million US$)
    Table 31. Global Unified Communications as a Service (UCaaS) Market Size Share by Application (2021-2026)
    Table 32. North America Key Players Unified Communications as a Service (UCaaS) Revenue (2019-2020) (Million US$)
    Table 33. North America Key Players Unified Communications as a Service (UCaaS) Market Share (2019-2020)
    Table 34. North America Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020) (Million US$)
    Table 35. North America Unified Communications as a Service (UCaaS) Market Share by Type (2015-2020)
    Table 36. North America Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020) (Million US$)
    Table 37. North America Unified Communications as a Service (UCaaS) Market Share by Application (2015-2020)
    Table 38. Europe Key Players Unified Communications as a Service (UCaaS) Revenue (2019-2020) (Million US$)
    Table 39. Europe Key Players Unified Communications as a Service (UCaaS) Market Share (2019-2020)
    Table 40. Europe Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020) (Million US$)
    Table 41. Europe Unified Communications as a Service (UCaaS) Market Share by Type (2015-2020)
    Table 42. Europe Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020) (Million US$)
    Table 43. Europe Unified Communications as a Service (UCaaS) Market Share by Application (2015-2020)
    Table 44. China Key Players Unified Communications as a Service (UCaaS) Revenue (2019-2020) (Million US$)
    Table 45. China Key Players Unified Communications as a Service (UCaaS) Market Share (2019-2020)
    Table 46. China Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020) (Million US$)
    Table 47. China Unified Communications as a Service (UCaaS) Market Share by Type (2015-2020)
    Table 48. China Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020) (Million US$)
    Table 49. China Unified Communications as a Service (UCaaS) Market Share by Application (2015-2020)
    Table 50. Japan Key Players Unified Communications as a Service (UCaaS) Revenue (2019-2020) (Million US$)
    Table 51. Japan Key Players Unified Communications as a Service (UCaaS) Market Share (2019-2020)
    Table 52. Japan Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020) (Million US$)
    Table 53. Japan Unified Communications as a Service (UCaaS) Market Share by Type (2015-2020)
    Table 54. Japan Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020) (Million US$)
    Table 55. Japan Unified Communications as a Service (UCaaS) Market Share by Application (2015-2020)
    Table 56. Southeast Asia Key Players Unified Communications as a Service (UCaaS) Revenue (2019-2020) (Million US$)
    Table 57. Southeast Asia Key Players Unified Communications as a Service (UCaaS) Market Share (2019-2020)
    Table 58. Southeast Asia Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020) (Million US$)
    Table 59. Southeast Asia Unified Communications as a Service (UCaaS) Market Share by Type (2015-2020)
    Table 60. Southeast Asia Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020) (Million US$)
    Table 61. Southeast Asia Unified Communications as a Service (UCaaS) Market Share by Application (2015-2020)
    Table 62. India Key Players Unified Communications as a Service (UCaaS) Revenue (2019-2020) (Million US$)
    Table 63. India Key Players Unified Communications as a Service (UCaaS) Market Share (2019-2020)
    Table 64. India Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020) (Million US$)
    Table 65. India Unified Communications as a Service (UCaaS) Market Share by Type (2015-2020)
    Table 66. India Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020) (Million US$)
    Table 67. India Unified Communications as a Service (UCaaS) Market Share by Application (2015-2020)
    Table 68. Central & South America Key Players Unified Communications as a Service (UCaaS) Revenue (2019-2020) (Million US$)
    Table 69. Central & South America Key Players Unified Communications as a Service (UCaaS) Market Share (2019-2020)
    Table 70. Central & South America Unified Communications as a Service (UCaaS) Market Size by Type (2015-2020) (Million US$)
    Table 71. Central & South America Unified Communications as a Service (UCaaS) Market Share by Type (2015-2020)
    Table 72. Central & South America Unified Communications as a Service (UCaaS) Market Size by Application (2015-2020) (Million US$)
    Table 73. Central & South America Unified Communications as a Service (UCaaS) Market Share by Application (2015-2020)
    Table 74. Google Company Details
    Table 75. Google Business Overview
    Table 76. Google Product
    Table 77. Google Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020) (Million US$)
    Table 78. Google Recent Development
    Table 79. Avaya Company Details
    Table 80. Avaya Business Overview
    Table 81. Avaya Product
    Table 82. Avaya Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020) (Million US$)
    Table 83. Avaya Recent Development
    Table 84. Cisco Company Details
    Table 85. Cisco Business Overview
    Table 86. Cisco Product
    Table 87. Cisco Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020) (Million US$)
    Table 88. Cisco Recent Development
    Table 89. Microsoft Company Details
    Table 90. Microsoft Business Overview
    Table 91. Microsoft Product
    Table 92. Microsoft Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020) (Million US$)
    Table 93. Microsoft Recent Development
    Table 94. Fuze Company Details
    Table 95. Fuze Business Overview
    Table 96. Fuze Product
    Table 97. Fuze Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020) (Million US$)
    Table 98. Fuze Recent Development
    Table 99. West Unified Communications Services Company Details
    Table 100. West Unified Communications Services Business Overview
    Table 101. West Unified Communications Services Product
    Table 102. West Unified Communications Services Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020) (Million US$)
    Table 103. West Unified Communications Services Recent Development
    Table 104. Mitel Company Details
    Table 105. Mitel Business Overview
    Table 106. Mitel Product
    Table 107. Mitel Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020) (Million US$)
    Table 108. Mitel Recent Development
    Table 109. PanTerra Networks Business Overview
    Table 110. PanTerra Networks Product
    Table 111. PanTerra Networks Company Details
    Table 112. PanTerra Networks Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020) (Million US$)
    Table 113. PanTerra Networks Recent Development
    Table 114. Polycom Company Details
    Table 115. Polycom Business Overview
    Table 116. Polycom Product
    Table 117. Polycom Revenue in Unified Communications as a Service (UCaaS) Business (2015-2020) (Million US$)
    Table 118. Polycom Recent Development
    Table 119. Research Programs/Design for This Report
    Table 120. Key Data Information from Secondary Sources
    Table 121. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Unified Communications as a Service (UCaaS) Market Share by Type: 2020 VS 2026
    Figure 2. Single Tenant Features
    Figure 3. Multi-Tenant Features
    Figure 4. Global Unified Communications as a Service (UCaaS) Market Share by Application: 2020 VS 2026
    Figure 5. Information And Communication Technology (ICT) Case Studies
    Figure 6. Banking, Financial Services, Insurance (BFSI) Case Studies
    Figure 7. Medical Case Studies
    Figure 8. Retail Case Studies
    Figure 9. Manufacturing Case Studies
    Figure 10. Unified Communications as a Service (UCaaS) Report Years Considered
    Figure 11. Global Unified Communications as a Service (UCaaS) Market Size YoY Growth 2015-2026 (US$ Million)
    Figure 12. Global Unified Communications as a Service (UCaaS) Market Share by Regions: 2020 VS 2026
    Figure 13. Global Unified Communications as a Service (UCaaS) Market Share by Regions (2021-2026)
    Figure 14. Porter's Five Forces Analysis
    Figure 15. Global Unified Communications as a Service (UCaaS) Market Share by Players in 2019
    Figure 16. Global Top Unified Communications as a Service (UCaaS) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Unified Communications as a Service (UCaaS) as of 2019
    Figure 17. The Top 10 and 5 Players Market Share by Unified Communications as a Service (UCaaS) Revenue in 2019
    Figure 18. North America Unified Communications as a Service (UCaaS) Market Size YoY Growth (2015-2020) (Million US$)
    Figure 19. Europe Unified Communications as a Service (UCaaS) Market Size YoY Growth (2015-2020) (Million US$)
    Figure 20. China Unified Communications as a Service (UCaaS) Market Size YoY Growth (2015-2020) (Million US$)
    Figure 21. Japan Unified Communications as a Service (UCaaS) Market Size YoY Growth (2015-2020) (Million US$)
    Figure 22. Southeast Asia Unified Communications as a Service (UCaaS) Market Size YoY Growth (2015-2020) (Million US$)
    Figure 23. India Unified Communications as a Service (UCaaS) Market Size YoY Growth (2015-2020) (Million US$)
    Figure 24. Central & South America Unified Communications as a Service (UCaaS) Market Size YoY Growth (2015-2020) (Million US$)
    Figure 25. Google Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 26. Google Revenue Growth Rate in Unified Communications as a Service (UCaaS) Business (2015-2020)
    Figure 27. Avaya Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 28. Avaya Revenue Growth Rate in Unified Communications as a Service (UCaaS) Business (2015-2020)
    Figure 29. Cisco Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 30. Cisco Revenue Growth Rate in Unified Communications as a Service (UCaaS) Business (2015-2020)
    Figure 31. Microsoft Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 32. Microsoft Revenue Growth Rate in Unified Communications as a Service (UCaaS) Business (2015-2020)
    Figure 33. Fuze Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 34. Fuze Revenue Growth Rate in Unified Communications as a Service (UCaaS) Business (2015-2020)
    Figure 35. West Unified Communications Services Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 36. West Unified Communications Services Revenue Growth Rate in Unified Communications as a Service (UCaaS) Business (2015-2020)
    Figure 37. Mitel Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 38. Mitel Revenue Growth Rate in Unified Communications as a Service (UCaaS) Business (2015-2020)
    Figure 39. PanTerra Networks Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 40. PanTerra Networks Revenue Growth Rate in Unified Communications as a Service (UCaaS) Business (2015-2020)
    Figure 41. Polycom Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 42. Polycom Revenue Growth Rate in Unified Communications as a Service (UCaaS) Business (2015-2020)
    Figure 43. Bottom-up and Top-down Approaches for This Report
    Figure 44. Data Triangulation
    Figure 45. Key Executives Interviewed
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