Global Agent Performance Optimization (APO) Market Insights and Forecast to 2028

Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.

Market Analysis and Insights: Global Agent Performance Optimization (APO) Market

The global Agent Performance Optimization (APO) market size is projected to reach US$ 9368.3 million by 2028, from US$ 3378 million in 2021, at a CAGR of 15.5% during 2022-2028.

Global Agent Performance Optimization (APO) key players include NICE Ltd, Genesys, Verint Systems Inc, Aspect, etc. Global top four manufacturers hold a share over 50%.

North America is the largest market, with a share over 45%, followed by China, and Europe, both have a share over 35 percent.

In terms of product, On Premises is the largest segment, with a share about 65%. And in terms of application, the largest application is Small and Mid-sized Businesses, followed by Large Enterprises.

With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Agent Performance Optimization (APO) market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Agent Performance Optimization (APO) market in terms of revenue.

Overall, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Agent Performance Optimization (APO) market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Agent Performance Optimization (APO) market.

Global Agent Performance Optimization (APO) Scope and Market Size

Agent Performance Optimization (APO) market is segmented by players, region (country), by Type and by Application. Players, stakeholders, and other participants in the global Agent Performance Optimization (APO) market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application for the period 2017-2028.

Cloud Based

On Premises

Small and Mid-sized Businesses

Large Enterprises

NICE Ltd

Genesys

Verint Systems Inc

Aspect

Calabrio

Five9

Teleopti AB

ZOOM International

InVision AG

Upstream Works Software

Envision Telephony

CallMiner

CallFinder

HigherGround, Inc.

North America

United States

Canada

Europe

Germany

France

UK

Italy

Russia

Nordic Countries

Rest of Europe

Asia-Pacific

China

Japan

South Korea

Southeast Asia

India

Australia

Rest of Asia

Latin America

Mexico

Brazil

Rest of Latin America

Middle East & Africa

Turkey

Saudi Arabia

UAE

Rest of MEA

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Agent Performance Optimization (APO) Market Size Growth Rate by Type, 2017 VS 2021 VS 2028

1.2.2 Cloud Based

1.2.3 On Premises

1.3 Market by Application

1.3.1 Global Agent Performance Optimization (APO) Market Size Growth Rate by Application, 2017 VS 2021 VS 2028

1.3.2 Small and Mid-sized Businesses

1.3.3 Large Enterprises

1.4 Study Objectives

1.5 Years Considered

2.1 Global Agent Performance Optimization (APO) Market Perspective (2017-2028)

2.2 Agent Performance Optimization (APO) Growth Trends by Region

2.2.1 Agent Performance Optimization (APO) Market Size by Region: 2017 VS 2021 VS 2028

2.2.2 Agent Performance Optimization (APO) Historic Market Size by Region (2017-2022)

2.2.3 Agent Performance Optimization (APO) Forecasted Market Size by Region (2023-2028)

2.3 Agent Performance Optimization (APO) Market Dynamics

2.3.1 Agent Performance Optimization (APO) Industry Trends

2.3.2 Agent Performance Optimization (APO) Market Drivers

2.3.3 Agent Performance Optimization (APO) Market Challenges

2.3.4 Agent Performance Optimization (APO) Market Restraints

3.1 Global Top Agent Performance Optimization (APO) Players by Revenue

3.1.1 Global Top Agent Performance Optimization (APO) Players by Revenue (2017-2022)

3.1.2 Global Agent Performance Optimization (APO) Revenue Market Share by Players (2017-2022)

3.2 Global Agent Performance Optimization (APO) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Agent Performance Optimization (APO) Revenue

3.4 Global Agent Performance Optimization (APO) Market Concentration Ratio

3.4.1 Global Agent Performance Optimization (APO) Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Agent Performance Optimization (APO) Revenue in 2021

3.5 Agent Performance Optimization (APO) Key Players Head office and Area Served

3.6 Key Players Agent Performance Optimization (APO) Product Solution and Service

3.7 Date of Enter into Agent Performance Optimization (APO) Market

3.8 Mergers & Acquisitions, Expansion Plans

4.1 Global Agent Performance Optimization (APO) Historic Market Size by Type (2017-2022)

4.2 Global Agent Performance Optimization (APO) Forecasted Market Size by Type (2023-2028)

5.1 Global Agent Performance Optimization (APO) Historic Market Size by Application (2017-2022)

5.2 Global Agent Performance Optimization (APO) Forecasted Market Size by Application (2023-2028)

6.1 North America Agent Performance Optimization (APO) Market Size (2017-2028)

6.2 North America Agent Performance Optimization (APO) Market Size by Type

6.2.1 North America Agent Performance Optimization (APO) Market Size by Type (2017-2022)

6.2.2 North America Agent Performance Optimization (APO) Market Size by Type (2023-2028)

6.2.3 North America Agent Performance Optimization (APO) Market Share by Type (2017-2028)

6.3 North America Agent Performance Optimization (APO) Market Size by Application

6.3.1 North America Agent Performance Optimization (APO) Market Size by Application (2017-2022)

6.3.2 North America Agent Performance Optimization (APO) Market Size by Application (2023-2028)

6.3.3 North America Agent Performance Optimization (APO) Market Share by Application (2017-2028)

6.4 North America Agent Performance Optimization (APO) Market Size by Country

6.4.1 North America Agent Performance Optimization (APO) Market Size by Country (2017-2022)

6.4.2 North America Agent Performance Optimization (APO) Market Size by Country (2023-2028)

6.4.3 U.S.

6.4.4 Canada

7.1 Europe Agent Performance Optimization (APO) Market Size (2017-2028)

7.2 Europe Agent Performance Optimization (APO) Market Size by Type

7.2.1 Europe Agent Performance Optimization (APO) Market Size by Type (2017-2022)

7.2.2 Europe Agent Performance Optimization (APO) Market Size by Type (2023-2028)

7.2.3 Europe Agent Performance Optimization (APO) Market Share by Type (2017-2028)

7.3 Europe Agent Performance Optimization (APO) Market Size by Application

7.3.1 Europe Agent Performance Optimization (APO) Market Size by Application (2017-2022)

7.3.2 Europe Agent Performance Optimization (APO) Market Size by Application (2023-2028)

7.3.3 Europe Agent Performance Optimization (APO) Market Share by Application (2017-2028)

7.4 Europe Agent Performance Optimization (APO) Market Size by Country

7.4.1 Europe Agent Performance Optimization (APO) Market Size by Country (2017-2022)

7.4.2 Europe Agent Performance Optimization (APO) Market Size by Country (2023-2028)

7.4.3 Germany

7.4.4 France

7.4.5 U.K.

7.4.6 Italy

7.4.7 Russia

7.4.8 Nordic Countries

8.1 Asia-Pacific Agent Performance Optimization (APO) Market Size (2017-2028)

8.2 Asia-Pacific Agent Performance Optimization (APO) Market Size by Type

8.2.1 Asia-Pacific Agent Performance Optimization (APO) Market Size by Type (2017-2022)

8.2.2 Asia-Pacific Agent Performance Optimization (APO) Market Size by Type (2023-2028)

8.2.3 Asia-Pacific Agent Performance Optimization (APO) Market Share by Type (2017-2028)

8.3 Asia-Pacific Agent Performance Optimization (APO) Market Size by Application

8.3.1 Asia-Pacific Agent Performance Optimization (APO) Market Size by Application (2017-2022)

8.3.2 Asia-Pacific Agent Performance Optimization (APO) Market Size by Application (2023-2028)

8.3.3 Asia-Pacific Agent Performance Optimization (APO) Market Share by Application (2017-2028)

8.4 Asia-Pacific Agent Performance Optimization (APO) Market Size by Region

8.4.1 Asia-Pacific Agent Performance Optimization (APO) Market Size by Region (2017-2022)

8.4.2 Asia-Pacific Agent Performance Optimization (APO) Market Size by Region (2023-2028)

8.4.3 China

8.4.4 Japan

8.4.5 South Korea

8.4.6 Southeast Asia

8.4.7 India

8.4.8 Australia

9.1 Latin America Agent Performance Optimization (APO) Market Size (2017-2028)

9.2 Latin America Agent Performance Optimization (APO) Market Size by Type

9.2.1 Latin America Agent Performance Optimization (APO) Market Size by Type (2017-2022)

9.2.2 Latin America Agent Performance Optimization (APO) Market Size by Type (2023-2028)

9.2.3 Latin America Agent Performance Optimization (APO) Market Share by Type (2017-2028)

9.3 Latin America Agent Performance Optimization (APO) Market Size by Application

9.3.1 Latin America Agent Performance Optimization (APO) Market Size by Application (2017-2022)

9.3.2 Latin America Agent Performance Optimization (APO) Market Size by Application (2023-2028)

9.3.3 Latin America Agent Performance Optimization (APO) Market Share by Application (2017-2028)

9.4 Latin America Agent Performance Optimization (APO) Market Size by Country

9.4.1 Latin America Agent Performance Optimization (APO) Market Size by Country (2017-2022)

9.4.2 Latin America Agent Performance Optimization (APO) Market Size by Country (2023-2028)

9.4.3 Mexico

9.4.4 Brazil

10.1 Middle East & Africa Agent Performance Optimization (APO) Market Size (2017-2028)

10.2 Middle East & Africa Agent Performance Optimization (APO) Market Size by Type

10.2.1 Middle East & Africa Agent Performance Optimization (APO) Market Size by Type (2017-2022)

10.2.2 Middle East & Africa Agent Performance Optimization (APO) Market Size by Type (2023-2028)

10.2.3 Middle East & Africa Agent Performance Optimization (APO) Market Share by Type (2017-2028)

10.3 Middle East & Africa Agent Performance Optimization (APO) Market Size by Application

10.3.1 Middle East & Africa Agent Performance Optimization (APO) Market Size by Application (2017-2022)

10.3.2 Middle East & Africa Agent Performance Optimization (APO) Market Size by Application (2023-2028)

10.3.3 Middle East & Africa Agent Performance Optimization (APO) Market Share by Application (2017-2028)

10.4 Middle East & Africa Agent Performance Optimization (APO) Market Size by Country

10.4.1 Middle East & Africa Agent Performance Optimization (APO) Market Size by Country (2017-2022)

10.4.2 Middle East & Africa Agent Performance Optimization (APO) Market Size by Country (2023-2028)

10.4.3 Turkey

10.4.4 Saudi Arabia

10.4.5 UAE

11.1 NICE Ltd

11.1.1 NICE Ltd Company Details

11.1.2 NICE Ltd Business Overview

11.1.3 NICE Ltd Agent Performance Optimization (APO) Introduction

11.1.4 NICE Ltd Revenue in Agent Performance Optimization (APO) Business (2017-2022)

11.1.5 NICE Ltd Recent Developments

11.2 Genesys

11.2.1 Genesys Company Details

11.2.2 Genesys Business Overview

11.2.3 Genesys Agent Performance Optimization (APO) Introduction

11.2.4 Genesys Revenue in Agent Performance Optimization (APO) Business (2017-2022)

11.2.5 Genesys Recent Developments

11.3 Verint Systems Inc

11.3.1 Verint Systems Inc Company Details

11.3.2 Verint Systems Inc Business Overview

11.3.3 Verint Systems Inc Agent Performance Optimization (APO) Introduction

11.3.4 Verint Systems Inc Revenue in Agent Performance Optimization (APO) Business (2017-2022)

11.3.5 Verint Systems Inc Recent Developments

11.4 Aspect

11.4.1 Aspect Company Details

11.4.2 Aspect Business Overview

11.4.3 Aspect Agent Performance Optimization (APO) Introduction

11.4.4 Aspect Revenue in Agent Performance Optimization (APO) Business (2017-2022)

11.4.5 Aspect Recent Developments

11.5 Calabrio

11.5.1 Calabrio Company Details

11.5.2 Calabrio Business Overview

11.5.3 Calabrio Agent Performance Optimization (APO) Introduction

11.5.4 Calabrio Revenue in Agent Performance Optimization (APO) Business (2017-2022)

11.5.5 Calabrio Recent Developments

11.6 Five9

11.6.1 Five9 Company Details

11.6.2 Five9 Business Overview

11.6.3 Five9 Agent Performance Optimization (APO) Introduction

11.6.4 Five9 Revenue in Agent Performance Optimization (APO) Business (2017-2022)

11.6.5 Five9 Recent Developments

11.7 Teleopti AB

11.7.1 Teleopti AB Company Details

11.7.2 Teleopti AB Business Overview

11.7.3 Teleopti AB Agent Performance Optimization (APO) Introduction

11.7.4 Teleopti AB Revenue in Agent Performance Optimization (APO) Business (2017-2022)

11.7.5 Teleopti AB Recent Developments

11.8 ZOOM International

11.8.1 ZOOM International Company Details

11.8.2 ZOOM International Business Overview

11.8.3 ZOOM International Agent Performance Optimization (APO) Introduction

11.8.4 ZOOM International Revenue in Agent Performance Optimization (APO) Business (2017-2022)

11.8.5 ZOOM International Recent Developments

11.9 InVision AG

11.9.1 InVision AG Company Details

11.9.2 InVision AG Business Overview

11.9.3 InVision AG Agent Performance Optimization (APO) Introduction

11.9.4 InVision AG Revenue in Agent Performance Optimization (APO) Business (2017-2022)

11.9.5 InVision AG Recent Developments

11.10 Upstream Works Software

11.10.1 Upstream Works Software Company Details

11.10.2 Upstream Works Software Business Overview

11.10.3 Upstream Works Software Agent Performance Optimization (APO) Introduction

11.10.4 Upstream Works Software Revenue in Agent Performance Optimization (APO) Business (2017-2022)

11.10.5 Upstream Works Software Recent Developments

11.11 Envision Telephony

11.11.1 Envision Telephony Company Details

11.11.2 Envision Telephony Business Overview

11.11.3 Envision Telephony Agent Performance Optimization (APO) Introduction

11.11.4 Envision Telephony Revenue in Agent Performance Optimization (APO) Business (2017-2022)

11.11.5 Envision Telephony Recent Developments

11.12 CallMiner

11.12.1 CallMiner Company Details

11.12.2 CallMiner Business Overview

11.12.3 CallMiner Agent Performance Optimization (APO) Introduction

11.12.4 CallMiner Revenue in Agent Performance Optimization (APO) Business (2017-2022)

11.12.5 CallMiner Recent Developments

11.13 CallFinder

11.13.1 CallFinder Company Details

11.13.2 CallFinder Business Overview

11.13.3 CallFinder Agent Performance Optimization (APO) Introduction

11.13.4 CallFinder Revenue in Agent Performance Optimization (APO) Business (2017-2022)

11.13.5 CallFinder Recent Developments

11.14 HigherGround, Inc.

11.14.1 HigherGround, Inc. Company Details

11.14.2 HigherGround, Inc. Business Overview

11.14.3 HigherGround, Inc. Agent Performance Optimization (APO) Introduction

11.14.4 HigherGround, Inc. Revenue in Agent Performance Optimization (APO) Business (2017-2022)

11.14.5 HigherGround, Inc. Recent Developments

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Author Details

13.3 Disclaimer

List of Tables

    Table 1. Global Agent Performance Optimization (APO) Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028

    Table 2. Key Players of Cloud Based

    Table 3. Key Players of On Premises

    Table 4. Global Agent Performance Optimization (APO) Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028

    Table 5. Global Agent Performance Optimization (APO) Market Size by Region (US$ Million): 2017 VS 2021 VS 2028

    Table 6. Global Agent Performance Optimization (APO) Market Size by Region (2017-2022) & (US$ Million)

    Table 7. Global Agent Performance Optimization (APO) Market Share by Region (2017-2022)

    Table 8. Global Agent Performance Optimization (APO) Forecasted Market Size by Region (2023-2028) & (US$ Million)

    Table 9. Global Agent Performance Optimization (APO) Market Share by Region (2023-2028)

    Table 10. Agent Performance Optimization (APO) Market Trends

    Table 11. Agent Performance Optimization (APO) Market Drivers

    Table 12. Agent Performance Optimization (APO) Market Challenges

    Table 13. Agent Performance Optimization (APO) Market Restraints

    Table 14. Global Agent Performance Optimization (APO) Revenue by Players (2017-2022) & (US$ Million)

    Table 15. Global Agent Performance Optimization (APO) Revenue Share by Players (2017-2022)

    Table 16. Global Top Agent Performance Optimization (APO) by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Agent Performance Optimization (APO) as of 2021)

    Table 17. Ranking of Global Top Agent Performance Optimization (APO) Companies by Revenue (US$ Million) in 2021

    Table 18. Global 5 Largest Players Market Share by Agent Performance Optimization (APO) Revenue (CR5 and HHI) & (2017-2022)

    Table 19. Key Players Headquarters and Area Served

    Table 20. Key Players Agent Performance Optimization (APO) Product Solution and Service

    Table 21. Date of Enter into Agent Performance Optimization (APO) Market

    Table 22. Mergers & Acquisitions, Expansion Plans

    Table 23. Global Agent Performance Optimization (APO) Market Size by Type (2017-2022) & (US$ Million)

    Table 24. Global Agent Performance Optimization (APO) Revenue Market Share by Type (2017-2022)

    Table 25. Global Agent Performance Optimization (APO) Forecasted Market Size by Type (2023-2028) & (US$ Million)

    Table 26. Global Agent Performance Optimization (APO) Revenue Market Share by Type (2023-2028)

    Table 27. Global Agent Performance Optimization (APO) Market Size by Application (2017-2022) & (US$ Million)

    Table 28. Global Agent Performance Optimization (APO) Revenue Share by Application (2017-2022)

    Table 29. Global Agent Performance Optimization (APO) Forecasted Market Size by Application (2023-2028) & (US$ Million)

    Table 30. Global Agent Performance Optimization (APO) Revenue Share by Application (2023-2028)

    Table 31. North America Agent Performance Optimization (APO) Market Size by Type (2017-2022) & (US$ Million)

    Table 32. North America Agent Performance Optimization (APO) Market Size by Type (2023-2028) & (US$ Million)

    Table 33. North America Agent Performance Optimization (APO) Market Size by Application (2017-2022) & (US$ Million)

    Table 34. North America Agent Performance Optimization (APO) Market Size by Application (2023-2028) & (US$ Million)

    Table 35. North America Agent Performance Optimization (APO) Market Size by Country (2017-2022) & (US$ Million)

    Table 36. North America Agent Performance Optimization (APO) Market Size by Country (2023-2028) & (US$ Million)

    Table 37. Europe Agent Performance Optimization (APO) Market Size by Type (2017-2022) & (US$ Million)

    Table 38. Europe Agent Performance Optimization (APO) Market Size by Type (2023-2028) & (US$ Million)

    Table 39. Europe Agent Performance Optimization (APO) Market Size by Application (2017-2022) & (US$ Million)

    Table 40. Europe Agent Performance Optimization (APO) Market Size by Application (2023-2028) & (US$ Million)

    Table 41. Europe Agent Performance Optimization (APO) Market Size by Country (2017-2022) & (US$ Million)

    Table 42. Europe Agent Performance Optimization (APO) Market Size by Country (2023-2028) & (US$ Million)

    Table 43. Asia Pacific Agent Performance Optimization (APO) Market Size by Type (2017-2022) & (US$ Million)

    Table 44. Asia Pacific Agent Performance Optimization (APO) Market Size by Type (2023-2028) & (US$ Million)

    Table 45. Asia Pacific Agent Performance Optimization (APO) Market Size by Application (2017-2022) & (US$ Million)

    Table 46. Asia Pacific Agent Performance Optimization (APO) Market Size by Application (2023-2028) & (US$ Million)

    Table 47. Asia Pacific Agent Performance Optimization (APO) Market Size by Region (2017-2022) & (US$ Million)

    Table 48. Asia Pacific Agent Performance Optimization (APO) Market Size by Region (2023-2028) & (US$ Million)

    Table 49. Latin America Agent Performance Optimization (APO) Market Size by Type (2017-2022) & (US$ Million)

    Table 50. Latin America Agent Performance Optimization (APO) Market Size by Type (2023-2028) & (US$ Million)

    Table 51. Latin America Agent Performance Optimization (APO) Market Size by Application (2017-2022) & (US$ Million)

    Table 52. Latin America Agent Performance Optimization (APO) Market Size by Application (2023-2028) & (US$ Million)

    Table 53. Latin America Agent Performance Optimization (APO) Market Size by Country (2017-2022) & (US$ Million)

    Table 54. Latin America Agent Performance Optimization (APO) Market Size by Country (2023-2028) & (US$ Million)

    Table 55. Middle East and Africa Agent Performance Optimization (APO) Market Size by Type (2017-2022) & (US$ Million)

    Table 56. Middle East and Africa Agent Performance Optimization (APO) Market Size by Type (2023-2028) & (US$ Million)

    Table 57. Middle East and Africa Agent Performance Optimization (APO) Market Size by Application (2017-2022) & (US$ Million)

    Table 58. Middle East and Africa Agent Performance Optimization (APO) Market Size by Application (2023-2028) & (US$ Million)

    Table 59. Middle East and Africa Agent Performance Optimization (APO) Market Size by Country (2017-2022) & (US$ Million)

    Table 60. Middle East and Africa Agent Performance Optimization (APO) Market Size by Country (2023-2028) & (US$ Million)

    Table 61. NICE Ltd Company Details

    Table 62. NICE Ltd Business Overview

    Table 63. NICE Ltd Agent Performance Optimization (APO) Product

    Table 64. NICE Ltd Revenue in Agent Performance Optimization (APO) Business (2017-2022) & (US$ Million)

    Table 65. NICE Ltd Recent Developments

    Table 66. Genesys Company Details

    Table 67. Genesys Business Overview

    Table 68. Genesys Agent Performance Optimization (APO) Product

    Table 69. Genesys Revenue in Agent Performance Optimization (APO) Business (2017-2022) & (US$ Million)

    Table 70. Genesys Recent Developments

    Table 71. Verint Systems Inc Company Details

    Table 72. Verint Systems Inc Business Overview

    Table 73. Verint Systems Inc Agent Performance Optimization (APO) Product

    Table 74. Verint Systems Inc Revenue in Agent Performance Optimization (APO) Business (2017-2022) & (US$ Million)

    Table 75. Verint Systems Inc Recent Developments

    Table 76. Aspect Company Details

    Table 77. Aspect Business Overview

    Table 78. Aspect Agent Performance Optimization (APO) Product

    Table 79. Aspect Revenue in Agent Performance Optimization (APO) Business (2017-2022) & (US$ Million)

    Table 80. Aspect Recent Developments

    Table 81. Calabrio Company Details

    Table 82. Calabrio Business Overview

    Table 83. Calabrio Agent Performance Optimization (APO) Product

    Table 84. Calabrio Revenue in Agent Performance Optimization (APO) Business (2017-2022) & (US$ Million)

    Table 85. Calabrio Recent Developments

    Table 86. Five9 Company Details

    Table 87. Five9 Business Overview

    Table 88. Five9 Agent Performance Optimization (APO) Product

    Table 89. Five9 Revenue in Agent Performance Optimization (APO) Business (2017-2022) & (US$ Million)

    Table 90. Five9 Recent Developments

    Table 91. Teleopti AB Company Details

    Table 92. Teleopti AB Business Overview

    Table 93. Teleopti AB Agent Performance Optimization (APO) Product

    Table 94. Teleopti AB Revenue in Agent Performance Optimization (APO) Business (2017-2022) & (US$ Million)

    Table 95. Teleopti AB Recent Developments

    Table 96. ZOOM International Company Details

    Table 97. ZOOM International Business Overview

    Table 98. ZOOM International Agent Performance Optimization (APO) Product

    Table 99. ZOOM International Revenue in Agent Performance Optimization (APO) Business (2017-2022) & (US$ Million)

    Table 100. ZOOM International Recent Developments

    Table 101. InVision AG Company Details

    Table 102. InVision AG Business Overview

    Table 103. InVision AG Agent Performance Optimization (APO) Product

    Table 104. InVision AG Revenue in Agent Performance Optimization (APO) Business (2017-2022) & (US$ Million)

    Table 105. InVision AG Recent Developments

    Table 106. Upstream Works Software Company Details

    Table 107. Upstream Works Software Business Overview

    Table 108. Upstream Works Software Agent Performance Optimization (APO) Product

    Table 109. Upstream Works Software Revenue in Agent Performance Optimization (APO) Business (2017-2022) & (US$ Million)

    Table 110. Upstream Works Software Recent Developments

    Table 111. Envision Telephony Company Details

    Table 112. Envision Telephony Business Overview

    Table 113. Envision Telephony Agent Performance Optimization (APO) Product

    Table 114. Envision Telephony Revenue in Agent Performance Optimization (APO) Business (2017-2022) & (US$ Million)

    Table 115. Envision Telephony Recent Developments

    Table 116. CallMiner Company Details

    Table 117. CallMiner Business Overview

    Table 118. CallMiner Agent Performance Optimization (APO) Product

    Table 119. CallMiner Revenue in Agent Performance Optimization (APO) Business (2017-2022) & (US$ Million)

    Table 120. CallMiner Recent Developments

    Table 121. CallFinder Company Details

    Table 122. CallFinder Business Overview

    Table 123. CallFinder Agent Performance Optimization (APO) Product

    Table 124. CallFinder Revenue in Agent Performance Optimization (APO) Business (2017-2022) & (US$ Million)

    Table 125. CallFinder Recent Developments

    Table 126. HigherGround, Inc. Company Details

    Table 127. HigherGround, Inc. Business Overview

    Table 128. HigherGround, Inc. Agent Performance Optimization (APO) Product

    Table 129. HigherGround, Inc. Revenue in Agent Performance Optimization (APO) Business (2017-2022) & (US$ Million)

    Table 130. HigherGround, Inc. Recent Developments

    Table 131. Research Programs/Design for This Report

    Table 132. Key Data Information from Secondary Sources

    Table 133. Key Data Information from Primary Sources

List of Figures

    Figure 1. Global Agent Performance Optimization (APO) Market Share by Type: 2021 VS 2028

    Figure 2. Cloud Based Features

    Figure 3. On Premises Features

    Figure 4. Global Agent Performance Optimization (APO) Market Share by Application: 2021 VS 2028

    Figure 5. Small and Mid-sized Businesses Case Studies

    Figure 6. Large Enterprises Case Studies

    Figure 7. Agent Performance Optimization (APO) Report Years Considered

    Figure 8. Global Agent Performance Optimization (APO) Market Size (US$ Million), Year-over-Year: 2017-2028

    Figure 9. Global Agent Performance Optimization (APO) Market Size, (US$ Million), 2017 VS 2021 VS 2028

    Figure 10. Global Agent Performance Optimization (APO) Market Share by Region: 2021 VS 2028

    Figure 11. Global Agent Performance Optimization (APO) Market Share by Players in 2021

    Figure 12. Global Top Agent Performance Optimization (APO) Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Agent Performance Optimization (APO) as of 2021)

    Figure 13. The Top 10 and 5 Players Market Share by Agent Performance Optimization (APO) Revenue in 2021

    Figure 14. North America Agent Performance Optimization (APO) Market Size YoY (2017-2028) & (US$ Million)

    Figure 15. North America Agent Performance Optimization (APO) Market Size Market Share by Type (2017-2028)

    Figure 16. North America Agent Performance Optimization (APO) Market Size Market Share by Application (2017-2028)

    Figure 17. North America Agent Performance Optimization (APO) Market Size Share by Country (2017-2028)

    Figure 18. United States Agent Performance Optimization (APO) Market Size YoY Growth (2017-2028) & (US$ Million)

    Figure 19. Canada Agent Performance Optimization (APO) Market Size YoY Growth (2017-2028) & (US$ Million)

    Figure 20. Europe Agent Performance Optimization (APO) Market Size YoY (2017-2028) & (US$ Million)

    Figure 21. Europe Agent Performance Optimization (APO) Market Size Market Share by Type (2017-2028)

    Figure 22. Europe Agent Performance Optimization (APO) Market Size Market Share by Application (2017-2028)

    Figure 23. Europe Agent Performance Optimization (APO) Market Size Share by Country (2017-2028)

    Figure 24. Germany Agent Performance Optimization (APO) Market Size YoY Growth (2017-2028) & (US$ Million)

    Figure 25. France Agent Performance Optimization (APO) Market Size YoY Growth (2017-2028) & (US$ Million)

    Figure 26. U.K. Agent Performance Optimization (APO) Market Size YoY Growth (2017-2028) & (US$ Million)

    Figure 27. Italy Agent Performance Optimization (APO) Market Size YoY Growth (2017-2028) & (US$ Million)

    Figure 28. Russia Agent Performance Optimization (APO) Market Size YoY Growth (2017-2028) & (US$ Million)

    Figure 29. Nordic Countries Agent Performance Optimization (APO) Market Size YoY Growth (2017-2028) & (US$ Million)

    Figure 30. Asia-Pacific Agent Performance Optimization (APO) Market Size YoY (2017-2028) & (US$ Million)

    Figure 31. Asia Pacific Agent Performance Optimization (APO) Market Size Market Share by Type (2017-2028)

    Figure 32. Asia Pacific Agent Performance Optimization (APO) Market Size Market Share by Application (2017-2028)

    Figure 33. Asia Pacific Agent Performance Optimization (APO) Market Size Share by Region (2017-2028)

    Figure 34. China Agent Performance Optimization (APO) Market Size YoY Growth (2017-2028) & (US$ Million)

    Figure 35. Japan Agent Performance Optimization (APO) Market Size YoY Growth (2017-2028) & (US$ Million)

    Figure 36. South Korea Agent Performance Optimization (APO) Market Size YoY Growth (2017-2028) & (US$ Million)

    Figure 37. Southeast Asia Agent Performance Optimization (APO) Market Size YoY Growth (2017-2028) & (US$ Million)

    Figure 38. India Agent Performance Optimization (APO) Market Size YoY Growth (2017-2028) & (US$ Million)

    Figure 39. Australia Agent Performance Optimization (APO) Market Size YoY Growth (2017-2028) & (US$ Million)

    Figure 40. Latin America Agent Performance Optimization (APO) Market Size YoY (2017-2028) & (US$ Million)

    Figure 41. Latin America Agent Performance Optimization (APO) Market Size Market Share by Type (2017-2028)

    Figure 42. Latin America Agent Performance Optimization (APO) Market Size Market Share by Application (2017-2028)

    Figure 43. Latin America Agent Performance Optimization (APO) Market Size Share by Country (2017-2028)

    Figure 44. Mexico Agent Performance Optimization (APO) Market Size YoY Growth (2017-2028) & (US$ Million)

    Figure 45. Brazil Agent Performance Optimization (APO) Market Size YoY Growth (2017-2028) & (US$ Million)

    Figure 46. Middle East & Africa Agent Performance Optimization (APO) Market Size YoY (2017-2028) & (US$ Million)

    Figure 47. Middle East and Africa Agent Performance Optimization (APO) Market Size Market Share by Type (2017-2028)

    Figure 48. Middle East and Africa Agent Performance Optimization (APO) Market Size Market Share by Application (2017-2028)

    Figure 49. Middle East and Africa Agent Performance Optimization (APO) Market Size Share by Country (2017-2028)

    Figure 50. Turkey Agent Performance Optimization (APO) Market Size YoY Growth (2017-2028) & (US$ Million)

    Figure 51. Saudi Arabia Agent Performance Optimization (APO) Market Size YoY Growth (2017-2028) & (US$ Million)

    Figure 52. UAE Agent Performance Optimization (APO) Market Size YoY Growth (2017-2028) & (US$ Million)

    Figure 53. NICE Ltd Revenue Growth Rate in Agent Performance Optimization (APO) Business (2017-2022)

    Figure 54. Genesys Revenue Growth Rate in Agent Performance Optimization (APO) Business (2017-2022)

    Figure 55. Verint Systems Inc Revenue Growth Rate in Agent Performance Optimization (APO) Business (2017-2022)

    Figure 56. Aspect Revenue Growth Rate in Agent Performance Optimization (APO) Business (2017-2022)

    Figure 57. Calabrio Revenue Growth Rate in Agent Performance Optimization (APO) Business (2017-2022)

    Figure 58. Five9 Revenue Growth Rate in Agent Performance Optimization (APO) Business (2017-2022)

    Figure 59. Teleopti AB Revenue Growth Rate in Agent Performance Optimization (APO) Business (2017-2022)

    Figure 60. ZOOM International Revenue Growth Rate in Agent Performance Optimization (APO) Business (2017-2022)

    Figure 61. InVision AG Revenue Growth Rate in Agent Performance Optimization (APO) Business (2017-2022)

    Figure 62. Upstream Works Software Revenue Growth Rate in Agent Performance Optimization (APO) Business (2017-2022)

    Figure 63. Envision Telephony Revenue Growth Rate in Agent Performance Optimization (APO) Business (2017-2022)

    Figure 64. CallMiner Revenue Growth Rate in Agent Performance Optimization (APO) Business (2017-2022)

    Figure 65. CallFinder Revenue Growth Rate in Agent Performance Optimization (APO) Business (2017-2022)

    Figure 66. HigherGround, Inc. Revenue Growth Rate in Agent Performance Optimization (APO) Business (2017-2022)

    Figure 67. Bottom-up and Top-down Approaches for This Report

    Figure 68. Data Triangulation

    Figure 69. Key Executives Interviewed