Global IT and BPO Services Market Research Report 2023

Business process outsourcing (BPO) is defined as a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Often the business processes are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service.

The global IT and BPO Services market was valued at US$ million in 2022 and is anticipated to reach US$ million by 2029, witnessing a CAGR of % during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

IT and business process outsourcing (BPO) Services help organizations in creating, managing, and optimizing information and business processes with business and technical expertise. They also aid in managing IT systems and are process focused. These Services focus on providing a framework to structure IT-related activities.

This report aims to provide a comprehensive presentation of the global market for IT and BPO Services, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding IT and BPO Services.

The IT and BPO Services market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global IT and BPO Services market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the IT and BPO Services companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global IT and BPO Services Market Size Growth Rate by Type: 2018 VS 2022 VS 2029

1.2.2 IT Services

1.2.3 BPO Services

1.3 Market by Application

1.3.1 Global IT and BPO Services Market Growth by Application: 2018 VS 2022 VS 2029

1.3.2 BFSI

1.3.3 Retail and Consumer Goods

1.3.4 Telecom

1.3.5 Healthcare

1.3.6 Manufacturing

1.3.7 Government and Defense

1.3.8 Others

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2.1 Global IT and BPO Services Market Perspective (2018-2029)

2.2 IT and BPO Services Growth Trends by Region

2.2.1 Global IT and BPO Services Market Size by Region: 2018 VS 2022 VS 2029

2.2.2 IT and BPO Services Historic Market Size by Region (2018-2023)

2.2.3 IT and BPO Services Forecasted Market Size by Region (2024-2029)

2.3 IT and BPO Services Market Dynamics

2.3.1 IT and BPO Services Industry Trends

2.3.2 IT and BPO Services Market Drivers

2.3.3 IT and BPO Services Market Challenges

2.3.4 IT and BPO Services Market Restraints

3.1 Global Top IT and BPO Services Players by Revenue

3.1.1 Global Top IT and BPO Services Players by Revenue (2018-2023)

3.1.2 Global IT and BPO Services Revenue Market Share by Players (2018-2023)

3.2 Global IT and BPO Services Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by IT and BPO Services Revenue

3.4 Global IT and BPO Services Market Concentration Ratio

3.4.1 Global IT and BPO Services Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by IT and BPO Services Revenue in 2022

3.5 IT and BPO Services Key Players Head office and Area Served

3.6 Key Players IT and BPO Services Product Solution and Service

3.7 Date of Enter into IT and BPO Services Market

3.8 Mergers & Acquisitions, Expansion Plans

4.1 Global IT and BPO Services Historic Market Size by Type (2018-2023)

4.2 Global IT and BPO Services Forecasted Market Size by Type (2024-2029)

5.1 Global IT and BPO Services Historic Market Size by Application (2018-2023)

5.2 Global IT and BPO Services Forecasted Market Size by Application (2024-2029)

6.1 North America IT and BPO Services Market Size (2018-2029)

6.2 North America IT and BPO Services Market Growth Rate by Country: 2018 VS 2022 VS 2029

6.3 North America IT and BPO Services Market Size by Country (2018-2023)

6.4 North America IT and BPO Services Market Size by Country (2024-2029)

6.5 United States

6.6 Canada

7.1 Europe IT and BPO Services Market Size (2018-2029)

7.2 Europe IT and BPO Services Market Growth Rate by Country: 2018 VS 2022 VS 2029

7.3 Europe IT and BPO Services Market Size by Country (2018-2023)

7.4 Europe IT and BPO Services Market Size by Country (2024-2029)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8.1 Asia-Pacific IT and BPO Services Market Size (2018-2029)

8.2 Asia-Pacific IT and BPO Services Market Growth Rate by Region: 2018 VS 2022 VS 2029

8.3 Asia-Pacific IT and BPO Services Market Size by Region (2018-2023)

8.4 Asia-Pacific IT and BPO Services Market Size by Region (2024-2029)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9.1 Latin America IT and BPO Services Market Size (2018-2029)

9.2 Latin America IT and BPO Services Market Growth Rate by Country: 2018 VS 2022 VS 2029

9.3 Latin America IT and BPO Services Market Size by Country (2018-2023)

9.4 Latin America IT and BPO Services Market Size by Country (2024-2029)

9.5 Mexico

9.6 Brazil

10.1 Middle East & Africa IT and BPO Services Market Size (2018-2029)

10.2 Middle East & Africa IT and BPO Services Market Growth Rate by Country: 2018 VS 2022 VS 2029

10.3 Middle East & Africa IT and BPO Services Market Size by Country (2018-2023)

10.4 Middle East & Africa IT and BPO Services Market Size by Country (2024-2029)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11.1 Capgemini

11.1.1 Capgemini Company Detail

11.1.2 Capgemini Business Overview

11.1.3 Capgemini IT and BPO Services Introduction

11.1.4 Capgemini Revenue in IT and BPO Services Business (2018-2023)

11.1.5 Capgemini Recent Development

11.2 CSC

11.2.1 CSC Company Detail

11.2.2 CSC Business Overview

11.2.3 CSC IT and BPO Services Introduction

11.2.4 CSC Revenue in IT and BPO Services Business (2018-2023)

11.2.5 CSC Recent Development

11.3 IBM

11.3.1 IBM Company Detail

11.3.2 IBM Business Overview

11.3.3 IBM IT and BPO Services Introduction

11.3.4 IBM Revenue in IT and BPO Services Business (2018-2023)

11.3.5 IBM Recent Development

11.4 TCS

11.4.1 TCS Company Detail

11.4.2 TCS Business Overview

11.4.3 TCS IT and BPO Services Introduction

11.4.4 TCS Revenue in IT and BPO Services Business (2018-2023)

11.4.5 TCS Recent Development

11.5 Wipro

11.5.1 Wipro Company Detail

11.5.2 Wipro Business Overview

11.5.3 Wipro IT and BPO Services Introduction

11.5.4 Wipro Revenue in IT and BPO Services Business (2018-2023)

11.5.5 Wipro Recent Development

11.6 Accenture

11.6.1 Accenture Company Detail

11.6.2 Accenture Business Overview

11.6.3 Accenture IT and BPO Services Introduction

11.6.4 Accenture Revenue in IT and BPO Services Business (2018-2023)

11.6.5 Accenture Recent Development

11.7 HCL Technologies

11.7.1 HCL Technologies Company Detail

11.7.2 HCL Technologies Business Overview

11.7.3 HCL Technologies IT and BPO Services Introduction

11.7.4 HCL Technologies Revenue in IT and BPO Services Business (2018-2023)

11.7.5 HCL Technologies Recent Development

11.8 Infosys

11.8.1 Infosys Company Detail

11.8.2 Infosys Business Overview

11.8.3 Infosys IT and BPO Services Introduction

11.8.4 Infosys Revenue in IT and BPO Services Business (2018-2023)

11.8.5 Infosys Recent Development

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

List of Tables

    Table 1. Global IT and BPO Services Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029

    Table 2. Key Players of IT Services

    Table 3. Key Players of BPO Services

    Table 4. Global IT and BPO Services Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029

    Table 5. Global IT and BPO Services Market Size by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 6. Global IT and BPO Services Market Size by Region (2018-2023) & (US$ Million)

    Table 7. Global IT and BPO Services Market Share by Region (2018-2023)

    Table 8. Global IT and BPO Services Forecasted Market Size by Region (2024-2029) & (US$ Million)

    Table 9. Global IT and BPO Services Market Share by Region (2024-2029)

    Table 10. IT and BPO Services Market Trends

    Table 11. IT and BPO Services Market Drivers

    Table 12. IT and BPO Services Market Challenges

    Table 13. IT and BPO Services Market Restraints

    Table 14. Global IT and BPO Services Revenue by Players (2018-2023) & (US$ Million)

    Table 15. Global IT and BPO Services Market Share by Players (2018-2023)

    Table 16. Global Top IT and BPO Services Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in IT and BPO Services as of 2022)

    Table 17. Ranking of Global Top IT and BPO Services Companies by Revenue (US$ Million) in 2022

    Table 18. Global 5 Largest Players Market Share by IT and BPO Services Revenue (CR5 and HHI) & (2018-2023)

    Table 19. Key Players Headquarters and Area Served

    Table 20. Key Players IT and BPO Services Product Solution and Service

    Table 21. Date of Enter into IT and BPO Services Market

    Table 22. Mergers & Acquisitions, Expansion Plans

    Table 23. Global IT and BPO Services Market Size by Type (2018-2023) & (US$ Million)

    Table 24. Global IT and BPO Services Revenue Market Share by Type (2018-2023)

    Table 25. Global IT and BPO Services Forecasted Market Size by Type (2024-2029) & (US$ Million)

    Table 26. Global IT and BPO Services Revenue Market Share by Type (2024-2029)

    Table 27. Global IT and BPO Services Market Size by Application (2018-2023) & (US$ Million)

    Table 28. Global IT and BPO Services Revenue Market Share by Application (2018-2023)

    Table 29. Global IT and BPO Services Forecasted Market Size by Application (2024-2029) & (US$ Million)

    Table 30. Global IT and BPO Services Revenue Market Share by Application (2024-2029)

    Table 31. North America IT and BPO Services Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 32. North America IT and BPO Services Market Size by Country (2018-2023) & (US$ Million)

    Table 33. North America IT and BPO Services Market Size by Country (2024-2029) & (US$ Million)

    Table 34. Europe IT and BPO Services Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 35. Europe IT and BPO Services Market Size by Country (2018-2023) & (US$ Million)

    Table 36. Europe IT and BPO Services Market Size by Country (2024-2029) & (US$ Million)

    Table 37. Asia-Pacific IT and BPO Services Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 38. Asia-Pacific IT and BPO Services Market Size by Region (2018-2023) & (US$ Million)

    Table 39. Asia-Pacific IT and BPO Services Market Size by Region (2024-2029) & (US$ Million)

    Table 40. Latin America IT and BPO Services Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 41. Latin America IT and BPO Services Market Size by Country (2018-2023) & (US$ Million)

    Table 42. Latin America IT and BPO Services Market Size by Country (2024-2029) & (US$ Million)

    Table 43. Middle East & Africa IT and BPO Services Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 44. Middle East & Africa IT and BPO Services Market Size by Country (2018-2023) & (US$ Million)

    Table 45. Middle East & Africa IT and BPO Services Market Size by Country (2024-2029) & (US$ Million)

    Table 46. Capgemini Company Detail

    Table 47. Capgemini Business Overview

    Table 48. Capgemini IT and BPO Services Product

    Table 49. Capgemini Revenue in IT and BPO Services Business (2018-2023) & (US$ Million)

    Table 50. Capgemini Recent Development

    Table 51. CSC Company Detail

    Table 52. CSC Business Overview

    Table 53. CSC IT and BPO Services Product

    Table 54. CSC Revenue in IT and BPO Services Business (2018-2023) & (US$ Million)

    Table 55. CSC Recent Development

    Table 56. IBM Company Detail

    Table 57. IBM Business Overview

    Table 58. IBM IT and BPO Services Product

    Table 59. IBM Revenue in IT and BPO Services Business (2018-2023) & (US$ Million)

    Table 60. IBM Recent Development

    Table 61. TCS Company Detail

    Table 62. TCS Business Overview

    Table 63. TCS IT and BPO Services Product

    Table 64. TCS Revenue in IT and BPO Services Business (2018-2023) & (US$ Million)

    Table 65. TCS Recent Development

    Table 66. Wipro Company Detail

    Table 67. Wipro Business Overview

    Table 68. Wipro IT and BPO Services Product

    Table 69. Wipro Revenue in IT and BPO Services Business (2018-2023) & (US$ Million)

    Table 70. Wipro Recent Development

    Table 71. Accenture Company Detail

    Table 72. Accenture Business Overview

    Table 73. Accenture IT and BPO Services Product

    Table 74. Accenture Revenue in IT and BPO Services Business (2018-2023) & (US$ Million)

    Table 75. Accenture Recent Development

    Table 76. HCL Technologies Company Detail

    Table 77. HCL Technologies Business Overview

    Table 78. HCL Technologies IT and BPO Services Product

    Table 79. HCL Technologies Revenue in IT and BPO Services Business (2018-2023) & (US$ Million)

    Table 80. HCL Technologies Recent Development

    Table 81. Infosys Company Detail

    Table 82. Infosys Business Overview

    Table 83. Infosys IT and BPO Services Product

    Table 84. Infosys Revenue in IT and BPO Services Business (2018-2023) & (US$ Million)

    Table 85. Infosys Recent Development

    Table 86. Research Programs/Design for This Report

    Table 87. Key Data Information from Secondary Sources

    Table 88. Key Data Information from Primary Sources

List of Figures

    Figure 1. Global IT and BPO Services Market Size Comparison by Type (2023-2029) & (US$ Million)

    Figure 2. Global IT and BPO Services Market Share by Type: 2022 VS 2029

    Figure 3. IT Services Features

    Figure 4. BPO Services Features

    Figure 5. Global IT and BPO Services Market Size Comparison by Application (2023-2029) & (US$ Million)

    Figure 6. Global IT and BPO Services Market Share by Application: 2022 VS 2029

    Figure 7. BFSI Case Studies

    Figure 8. Retail and Consumer Goods Case Studies

    Figure 9. Telecom Case Studies

    Figure 10. Healthcare Case Studies

    Figure 11. Manufacturing Case Studies

    Figure 12. Government and Defense Case Studies

    Figure 13. Others Case Studies

    Figure 14. IT and BPO Services Report Years Considered

    Figure 15. Global IT and BPO Services Market Size (US$ Million), Year-over-Year: 2018-2029

    Figure 16. Global IT and BPO Services Market Size, (US$ Million), 2018 VS 2022 VS 2029

    Figure 17. Global IT and BPO Services Market Share by Region: 2022 VS 2029

    Figure 18. Global IT and BPO Services Market Share by Players in 2022

    Figure 19. Global Top IT and BPO Services Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in IT and BPO Services as of 2022)

    Figure 20. The Top 10 and 5 Players Market Share by IT and BPO Services Revenue in 2022

    Figure 21. North America IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 22. North America IT and BPO Services Market Share by Country (2018-2029)

    Figure 23. United States IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 24. Canada IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 25. Europe IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 26. Europe IT and BPO Services Market Share by Country (2018-2029)

    Figure 27. Germany IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 28. France IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 29. U.K. IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 30. Italy IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 31. Russia IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 32. Nordic Countries IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 33. Asia-Pacific IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 34. Asia-Pacific IT and BPO Services Market Share by Region (2018-2029)

    Figure 35. China IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 36. Japan IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 37. South Korea IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 38. Southeast Asia IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 39. India IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 40. Australia IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 41. Latin America IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 42. Latin America IT and BPO Services Market Share by Country (2018-2029)

    Figure 43. Mexico IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 44. Brazil IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 45. Middle East & Africa IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 46. Middle East & Africa IT and BPO Services Market Share by Country (2018-2029)

    Figure 47. Turkey IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 48. Saudi Arabia IT and BPO Services Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 49. Capgemini Revenue Growth Rate in IT and BPO Services Business (2018-2023)

    Figure 50. CSC Revenue Growth Rate in IT and BPO Services Business (2018-2023)

    Figure 51. IBM Revenue Growth Rate in IT and BPO Services Business (2018-2023)

    Figure 52. TCS Revenue Growth Rate in IT and BPO Services Business (2018-2023)

    Figure 53. Wipro Revenue Growth Rate in IT and BPO Services Business (2018-2023)

    Figure 54. Accenture Revenue Growth Rate in IT and BPO Services Business (2018-2023)

    Figure 55. HCL Technologies Revenue Growth Rate in IT and BPO Services Business (2018-2023)

    Figure 56. Infosys Revenue Growth Rate in IT and BPO Services Business (2018-2023)

    Figure 57. Bottom-up and Top-down Approaches for This Report

    Figure 58. Data Triangulation

    Figure 59. Key Executives Interviewed