Global Unified Communications as a Service Market Research Report 2023

Unified Communications as a Service Market

Unified communications as a service (UCaaS) for the midmarket — defined as organizations with between 100 and 999 employees, and typically $50 million to $1 billion in revenue — includes cloud solutions intended to improve user productivity and enhance collaboration. Gartner defines UC solutions as offerings that facilitate the use of multiple enterprise communications methods to achieve those aims. UC solutions integrate communications channels (media), networks and systems, as well as IT business applications and, in some cases, consumer applications and devices. Cloud delivery of UC functions is characterized as provisioning services on shared infrastructure (for example, data centers, racks, common equipment and blades). Cloud delivery also uses shared tools (for example, provisioning, performance and network management tools); per-user-per-month pricing; and elasticity to dynamically add and remove users.

The global Unified Communications as a Service market was valued at US$ million in 2022 and is anticipated to reach US$ million by 2029, witnessing a CAGR of % during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

North American market for Unified Communications as a Service is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

Asia-Pacific market for Unified Communications as a Service is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The global market for Unified Communications as a Service in Medium-Sized Enterprise (499-1000 Users) is estimated to increase from $ million in 2023 to $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The key global companies of Unified Communications as a Service include Vonage, LogMeIn, CenturyLink, Evolve IP, Windstream, Bell Canada, Intermedia and PanTerra, etc. In 2022, the world's top three vendors accounted for approximately % of the revenue.

Report Scope

This report aims to provide a comprehensive presentation of the global market for Unified Communications as a Service, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Unified Communications as a Service.

The Unified Communications as a Service market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Unified Communications as a Service market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Unified Communications as a Service companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.

Scope of Unified Communications as a Service Market Report

Core Chapters

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Unified Communications as a Service Market Size Growth Rate by Type: 2018 VS 2022 VS 2029

1.2.2 Cloud-Based

1.2.3 On-Premises

1.3 Market by Application

1.3.1 Global Unified Communications as a Service Market Growth by Application: 2018 VS 2022 VS 2029

1.3.2 Medium-Sized Enterprise (499-1000 Users)

1.3.3 Small Enterprises (1-499Users)

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2.1 Global Unified Communications as a Service Market Perspective (2018-2029)

2.2 Unified Communications as a Service Growth Trends by Region

2.2.1 Global Unified Communications as a Service Market Size by Region: 2018 VS 2022 VS 2029

2.2.2 Unified Communications as a Service Historic Market Size by Region (2018-2023)

2.2.3 Unified Communications as a Service Forecasted Market Size by Region (2024-2029)

2.3 Unified Communications as a Service Market Dynamics

2.3.1 Unified Communications as a Service Industry Trends

2.3.2 Unified Communications as a Service Market Drivers

2.3.3 Unified Communications as a Service Market Challenges

2.3.4 Unified Communications as a Service Market Restraints

3.1 Global Top Unified Communications as a Service Players by Revenue

3.1.1 Global Top Unified Communications as a Service Players by Revenue (2018-2023)

3.1.2 Global Unified Communications as a Service Revenue Market Share by Players (2018-2023)

3.2 Global Unified Communications as a Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Unified Communications as a Service Revenue

3.4 Global Unified Communications as a Service Market Concentration Ratio

3.4.1 Global Unified Communications as a Service Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Unified Communications as a Service Revenue in 2022

3.5 Unified Communications as a Service Key Players Head office and Area Served

3.6 Key Players Unified Communications as a Service Product Solution and Service

3.7 Date of Enter into Unified Communications as a Service Market

3.8 Mergers & Acquisitions, Expansion Plans

4.1 Global Unified Communications as a Service Historic Market Size by Type (2018-2023)

4.2 Global Unified Communications as a Service Forecasted Market Size by Type (2024-2029)

5.1 Global Unified Communications as a Service Historic Market Size by Application (2018-2023)

5.2 Global Unified Communications as a Service Forecasted Market Size by Application (2024-2029)

6.1 North America Unified Communications as a Service Market Size (2018-2029)

6.2 North America Unified Communications as a Service Market Growth Rate by Country: 2018 VS 2022 VS 2029

6.3 North America Unified Communications as a Service Market Size by Country (2018-2023)

6.4 North America Unified Communications as a Service Market Size by Country (2024-2029)

6.5 United States

6.6 Canada

7.1 Europe Unified Communications as a Service Market Size (2018-2029)

7.2 Europe Unified Communications as a Service Market Growth Rate by Country: 2018 VS 2022 VS 2029

7.3 Europe Unified Communications as a Service Market Size by Country (2018-2023)

7.4 Europe Unified Communications as a Service Market Size by Country (2024-2029)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8.1 Asia-Pacific Unified Communications as a Service Market Size (2018-2029)

8.2 Asia-Pacific Unified Communications as a Service Market Growth Rate by Region: 2018 VS 2022 VS 2029

8.3 Asia-Pacific Unified Communications as a Service Market Size by Region (2018-2023)

8.4 Asia-Pacific Unified Communications as a Service Market Size by Region (2024-2029)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9.1 Latin America Unified Communications as a Service Market Size (2018-2029)

9.2 Latin America Unified Communications as a Service Market Growth Rate by Country: 2018 VS 2022 VS 2029

9.3 Latin America Unified Communications as a Service Market Size by Country (2018-2023)

9.4 Latin America Unified Communications as a Service Market Size by Country (2024-2029)

9.5 Mexico

9.6 Brazil

10.1 Middle East & Africa Unified Communications as a Service Market Size (2018-2029)

10.2 Middle East & Africa Unified Communications as a Service Market Growth Rate by Country: 2018 VS 2022 VS 2029

10.3 Middle East & Africa Unified Communications as a Service Market Size by Country (2018-2023)

10.4 Middle East & Africa Unified Communications as a Service Market Size by Country (2024-2029)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11.1 Vonage

11.1.1 Vonage Company Detail

11.1.2 Vonage Business Overview

11.1.3 Vonage Unified Communications as a Service Introduction

11.1.4 Vonage Revenue in Unified Communications as a Service Business (2018-2023)

11.1.5 Vonage Recent Development

11.2 LogMeIn

11.2.1 LogMeIn Company Detail

11.2.2 LogMeIn Business Overview

11.2.3 LogMeIn Unified Communications as a Service Introduction

11.2.4 LogMeIn Revenue in Unified Communications as a Service Business (2018-2023)

11.2.5 LogMeIn Recent Development

11.3 CenturyLink

11.3.1 CenturyLink Company Detail

11.3.2 CenturyLink Business Overview

11.3.3 CenturyLink Unified Communications as a Service Introduction

11.3.4 CenturyLink Revenue in Unified Communications as a Service Business (2018-2023)

11.3.5 CenturyLink Recent Development

11.4 Evolve IP

11.4.1 Evolve IP Company Detail

11.4.2 Evolve IP Business Overview

11.4.3 Evolve IP Unified Communications as a Service Introduction

11.4.4 Evolve IP Revenue in Unified Communications as a Service Business (2018-2023)

11.4.5 Evolve IP Recent Development

11.5 Windstream

11.5.1 Windstream Company Detail

11.5.2 Windstream Business Overview

11.5.3 Windstream Unified Communications as a Service Introduction

11.5.4 Windstream Revenue in Unified Communications as a Service Business (2018-2023)

11.5.5 Windstream Recent Development

11.6 Bell Canada

11.6.1 Bell Canada Company Detail

11.6.2 Bell Canada Business Overview

11.6.3 Bell Canada Unified Communications as a Service Introduction

11.6.4 Bell Canada Revenue in Unified Communications as a Service Business (2018-2023)

11.6.5 Bell Canada Recent Development

11.7 Intermedia

11.7.1 Intermedia Company Detail

11.7.2 Intermedia Business Overview

11.7.3 Intermedia Unified Communications as a Service Introduction

11.7.4 Intermedia Revenue in Unified Communications as a Service Business (2018-2023)

11.7.5 Intermedia Recent Development

11.8 PanTerra

11.8.1 PanTerra Company Detail

11.8.2 PanTerra Business Overview

11.8.3 PanTerra Unified Communications as a Service Introduction

11.8.4 PanTerra Revenue in Unified Communications as a Service Business (2018-2023)

11.8.5 PanTerra Recent Development

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

List of Tables

    Table 1. Global Unified Communications as a Service Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029

    Table 2. Key Players of Cloud-Based

    Table 3. Key Players of On-Premises

    Table 4. Global Unified Communications as a Service Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029

    Table 5. Global Unified Communications as a Service Market Size by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 6. Global Unified Communications as a Service Market Size by Region (2018-2023) & (US$ Million)

    Table 7. Global Unified Communications as a Service Market Share by Region (2018-2023)

    Table 8. Global Unified Communications as a Service Forecasted Market Size by Region (2024-2029) & (US$ Million)

    Table 9. Global Unified Communications as a Service Market Share by Region (2024-2029)

    Table 10. Unified Communications as a Service Market Trends

    Table 11. Unified Communications as a Service Market Drivers

    Table 12. Unified Communications as a Service Market Challenges

    Table 13. Unified Communications as a Service Market Restraints

    Table 14. Global Unified Communications as a Service Revenue by Players (2018-2023) & (US$ Million)

    Table 15. Global Unified Communications as a Service Market Share by Players (2018-2023)

    Table 16. Global Top Unified Communications as a Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Unified Communications as a Service as of 2022)

    Table 17. Ranking of Global Top Unified Communications as a Service Companies by Revenue (US$ Million) in 2022

    Table 18. Global 5 Largest Players Market Share by Unified Communications as a Service Revenue (CR5 and HHI) & (2018-2023)

    Table 19. Key Players Headquarters and Area Served

    Table 20. Key Players Unified Communications as a Service Product Solution and Service

    Table 21. Date of Enter into Unified Communications as a Service Market

    Table 22. Mergers & Acquisitions, Expansion Plans

    Table 23. Global Unified Communications as a Service Market Size by Type (2018-2023) & (US$ Million)

    Table 24. Global Unified Communications as a Service Revenue Market Share by Type (2018-2023)

    Table 25. Global Unified Communications as a Service Forecasted Market Size by Type (2024-2029) & (US$ Million)

    Table 26. Global Unified Communications as a Service Revenue Market Share by Type (2024-2029)

    Table 27. Global Unified Communications as a Service Market Size by Application (2018-2023) & (US$ Million)

    Table 28. Global Unified Communications as a Service Revenue Market Share by Application (2018-2023)

    Table 29. Global Unified Communications as a Service Forecasted Market Size by Application (2024-2029) & (US$ Million)

    Table 30. Global Unified Communications as a Service Revenue Market Share by Application (2024-2029)

    Table 31. North America Unified Communications as a Service Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 32. North America Unified Communications as a Service Market Size by Country (2018-2023) & (US$ Million)

    Table 33. North America Unified Communications as a Service Market Size by Country (2024-2029) & (US$ Million)

    Table 34. Europe Unified Communications as a Service Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 35. Europe Unified Communications as a Service Market Size by Country (2018-2023) & (US$ Million)

    Table 36. Europe Unified Communications as a Service Market Size by Country (2024-2029) & (US$ Million)

    Table 37. Asia-Pacific Unified Communications as a Service Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 38. Asia-Pacific Unified Communications as a Service Market Size by Region (2018-2023) & (US$ Million)

    Table 39. Asia-Pacific Unified Communications as a Service Market Size by Region (2024-2029) & (US$ Million)

    Table 40. Latin America Unified Communications as a Service Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 41. Latin America Unified Communications as a Service Market Size by Country (2018-2023) & (US$ Million)

    Table 42. Latin America Unified Communications as a Service Market Size by Country (2024-2029) & (US$ Million)

    Table 43. Middle East & Africa Unified Communications as a Service Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 44. Middle East & Africa Unified Communications as a Service Market Size by Country (2018-2023) & (US$ Million)

    Table 45. Middle East & Africa Unified Communications as a Service Market Size by Country (2024-2029) & (US$ Million)

    Table 46. Vonage Company Detail

    Table 47. Vonage Business Overview

    Table 48. Vonage Unified Communications as a Service Product

    Table 49. Vonage Revenue in Unified Communications as a Service Business (2018-2023) & (US$ Million)

    Table 50. Vonage Recent Development

    Table 51. LogMeIn Company Detail

    Table 52. LogMeIn Business Overview

    Table 53. LogMeIn Unified Communications as a Service Product

    Table 54. LogMeIn Revenue in Unified Communications as a Service Business (2018-2023) & (US$ Million)

    Table 55. LogMeIn Recent Development

    Table 56. CenturyLink Company Detail

    Table 57. CenturyLink Business Overview

    Table 58. CenturyLink Unified Communications as a Service Product

    Table 59. CenturyLink Revenue in Unified Communications as a Service Business (2018-2023) & (US$ Million)

    Table 60. CenturyLink Recent Development

    Table 61. Evolve IP Company Detail

    Table 62. Evolve IP Business Overview

    Table 63. Evolve IP Unified Communications as a Service Product

    Table 64. Evolve IP Revenue in Unified Communications as a Service Business (2018-2023) & (US$ Million)

    Table 65. Evolve IP Recent Development

    Table 66. Windstream Company Detail

    Table 67. Windstream Business Overview

    Table 68. Windstream Unified Communications as a Service Product

    Table 69. Windstream Revenue in Unified Communications as a Service Business (2018-2023) & (US$ Million)

    Table 70. Windstream Recent Development

    Table 71. Bell Canada Company Detail

    Table 72. Bell Canada Business Overview

    Table 73. Bell Canada Unified Communications as a Service Product

    Table 74. Bell Canada Revenue in Unified Communications as a Service Business (2018-2023) & (US$ Million)

    Table 75. Bell Canada Recent Development

    Table 76. Intermedia Company Detail

    Table 77. Intermedia Business Overview

    Table 78. Intermedia Unified Communications as a Service Product

    Table 79. Intermedia Revenue in Unified Communications as a Service Business (2018-2023) & (US$ Million)

    Table 80. Intermedia Recent Development

    Table 81. PanTerra Company Detail

    Table 82. PanTerra Business Overview

    Table 83. PanTerra Unified Communications as a Service Product

    Table 84. PanTerra Revenue in Unified Communications as a Service Business (2018-2023) & (US$ Million)

    Table 85. PanTerra Recent Development

    Table 86. Research Programs/Design for This Report

    Table 87. Key Data Information from Secondary Sources

    Table 88. Key Data Information from Primary Sources

List of Figures

    Figure 1. Global Unified Communications as a Service Market Size Comparison by Type (2023-2029) & (US$ Million)

    Figure 2. Global Unified Communications as a Service Market Share by Type: 2022 VS 2029

    Figure 3. Cloud-Based Features

    Figure 4. On-Premises Features

    Figure 5. Global Unified Communications as a Service Market Size Comparison by Application (2023-2029) & (US$ Million)

    Figure 6. Global Unified Communications as a Service Market Share by Application: 2022 VS 2029

    Figure 7. Medium-Sized Enterprise (499-1000 Users) Case Studies

    Figure 8. Small Enterprises (1-499Users) Case Studies

    Figure 9. Unified Communications as a Service Report Years Considered

    Figure 10. Global Unified Communications as a Service Market Size (US$ Million), Year-over-Year: 2018-2029

    Figure 11. Global Unified Communications as a Service Market Size, (US$ Million), 2018 VS 2022 VS 2029

    Figure 12. Global Unified Communications as a Service Market Share by Region: 2022 VS 2029

    Figure 13. Global Unified Communications as a Service Market Share by Players in 2022

    Figure 14. Global Top Unified Communications as a Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Unified Communications as a Service as of 2022)

    Figure 15. The Top 10 and 5 Players Market Share by Unified Communications as a Service Revenue in 2022

    Figure 16. North America Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 17. North America Unified Communications as a Service Market Share by Country (2018-2029)

    Figure 18. United States Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 19. Canada Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 20. Europe Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 21. Europe Unified Communications as a Service Market Share by Country (2018-2029)

    Figure 22. Germany Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 23. France Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 24. U.K. Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 25. Italy Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 26. Russia Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 27. Nordic Countries Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 28. Asia-Pacific Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 29. Asia-Pacific Unified Communications as a Service Market Share by Region (2018-2029)

    Figure 30. China Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 31. Japan Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 32. South Korea Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 33. Southeast Asia Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 34. India Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 35. Australia Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 36. Latin America Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 37. Latin America Unified Communications as a Service Market Share by Country (2018-2029)

    Figure 38. Mexico Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 39. Brazil Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 40. Middle East & Africa Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 41. Middle East & Africa Unified Communications as a Service Market Share by Country (2018-2029)

    Figure 42. Turkey Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 43. Saudi Arabia Unified Communications as a Service Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 44. Vonage Revenue Growth Rate in Unified Communications as a Service Business (2018-2023)

    Figure 45. LogMeIn Revenue Growth Rate in Unified Communications as a Service Business (2018-2023)

    Figure 46. CenturyLink Revenue Growth Rate in Unified Communications as a Service Business (2018-2023)

    Figure 47. Evolve IP Revenue Growth Rate in Unified Communications as a Service Business (2018-2023)

    Figure 48. Windstream Revenue Growth Rate in Unified Communications as a Service Business (2018-2023)

    Figure 49. Bell Canada Revenue Growth Rate in Unified Communications as a Service Business (2018-2023)

    Figure 50. Intermedia Revenue Growth Rate in Unified Communications as a Service Business (2018-2023)

    Figure 51. PanTerra Revenue Growth Rate in Unified Communications as a Service Business (2018-2023)

    Figure 52. Bottom-up and Top-down Approaches for This Report

    Figure 53. Data Triangulation

    Figure 54. Key Executives Interviewed