Global Contact Center AI Software Market Research Report 2023

Contact Center AI Software Market

Contact center software allows companies to manage a high volume of inbound and outbound customer communications across a range of channels. This includes call center solutions, which focus on managing and handling incoming calls based on the number called and an associated database of handling instructions. Contact Centers, and related call centers, are typically part of a company’s overall customer relationship management (CRM) processes and strategy. Many products offer the ability to track and store individual caller data. As such, previous call histories can be accessed by the agent each time a customer calls. This can reduce call average handle time (AHT) and time spent manually entering customer data. Contact Center software is ideal for small, midsize, and large contact centers. It is used in a wide variety of industries. Many Contact Center products are now omni-channel, or multi-channel. These products are typically cloud-based and have expanded their capabilities beyond traditional call center activity. Omni-channel software has the capabilities to handle and integrate customer communications across all potential touchpoints and channels. These can include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms.

The global Contact Center AI Software market was valued at US$ million in 2022 and is anticipated to reach US$ million by 2029, witnessing a CAGR of % during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

North American market for Contact Center AI Software is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

Asia-Pacific market for Contact Center AI Software is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The global market for Contact Center AI Software in Banking, Financial Services, and Insurance (BFSI) is estimated to increase from $ million in 2023 to $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The key global companies of Contact Center AI Software include Oracle Corporation, SAP SE, Alcatel-Lucent Enterprise, Avaya, Mitel, Nextiva, VoIP Logic, Asterisk and Elastix, etc. In 2022, the world's top three vendors accounted for approximately % of the revenue.

Report Scope

This report aims to provide a comprehensive presentation of the global market for Contact Center AI Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Contact Center AI Software.

The Contact Center AI Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Contact Center AI Software market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Contact Center AI Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.

Scope of Contact Center AI Software Market Report

Core Chapters

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Contact Center AI Software Market Size Growth Rate by Type: 2018 VS 2022 VS 2029

1.2.2 Cloud-Based Type

1.2.3 On-Premise Type

1.3 Market by Application

1.3.1 Global Contact Center AI Software Market Growth by Application: 2018 VS 2022 VS 2029

1.3.2 Banking, Financial Services, and Insurance (BFSI)

1.3.3 Retail and Consumer Goods

1.3.4 IT and Telecom

1.3.5 Healthcare

1.3.6 Travel and Hospitality

1.3.7 Government

1.3.8 Media and Entertainment

1.3.9 Others

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2.1 Global Contact Center AI Software Market Perspective (2018-2029)

2.2 Contact Center AI Software Growth Trends by Region

2.2.1 Global Contact Center AI Software Market Size by Region: 2018 VS 2022 VS 2029

2.2.2 Contact Center AI Software Historic Market Size by Region (2018-2023)

2.2.3 Contact Center AI Software Forecasted Market Size by Region (2024-2029)

2.3 Contact Center AI Software Market Dynamics

2.3.1 Contact Center AI Software Industry Trends

2.3.2 Contact Center AI Software Market Drivers

2.3.3 Contact Center AI Software Market Challenges

2.3.4 Contact Center AI Software Market Restraints

3.1 Global Top Contact Center AI Software Players by Revenue

3.1.1 Global Top Contact Center AI Software Players by Revenue (2018-2023)

3.1.2 Global Contact Center AI Software Revenue Market Share by Players (2018-2023)

3.2 Global Contact Center AI Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Contact Center AI Software Revenue

3.4 Global Contact Center AI Software Market Concentration Ratio

3.4.1 Global Contact Center AI Software Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Contact Center AI Software Revenue in 2022

3.5 Contact Center AI Software Key Players Head office and Area Served

3.6 Key Players Contact Center AI Software Product Solution and Service

3.7 Date of Enter into Contact Center AI Software Market

3.8 Mergers & Acquisitions, Expansion Plans

4.1 Global Contact Center AI Software Historic Market Size by Type (2018-2023)

4.2 Global Contact Center AI Software Forecasted Market Size by Type (2024-2029)

5.1 Global Contact Center AI Software Historic Market Size by Application (2018-2023)

5.2 Global Contact Center AI Software Forecasted Market Size by Application (2024-2029)

6.1 North America Contact Center AI Software Market Size (2018-2029)

6.2 North America Contact Center AI Software Market Growth Rate by Country: 2018 VS 2022 VS 2029

6.3 North America Contact Center AI Software Market Size by Country (2018-2023)

6.4 North America Contact Center AI Software Market Size by Country (2024-2029)

6.5 United States

6.6 Canada

7.1 Europe Contact Center AI Software Market Size (2018-2029)

7.2 Europe Contact Center AI Software Market Growth Rate by Country: 2018 VS 2022 VS 2029

7.3 Europe Contact Center AI Software Market Size by Country (2018-2023)

7.4 Europe Contact Center AI Software Market Size by Country (2024-2029)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8.1 Asia-Pacific Contact Center AI Software Market Size (2018-2029)

8.2 Asia-Pacific Contact Center AI Software Market Growth Rate by Region: 2018 VS 2022 VS 2029

8.3 Asia-Pacific Contact Center AI Software Market Size by Region (2018-2023)

8.4 Asia-Pacific Contact Center AI Software Market Size by Region (2024-2029)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9.1 Latin America Contact Center AI Software Market Size (2018-2029)

9.2 Latin America Contact Center AI Software Market Growth Rate by Country: 2018 VS 2022 VS 2029

9.3 Latin America Contact Center AI Software Market Size by Country (2018-2023)

9.4 Latin America Contact Center AI Software Market Size by Country (2024-2029)

9.5 Mexico

9.6 Brazil

10.1 Middle East & Africa Contact Center AI Software Market Size (2018-2029)

10.2 Middle East & Africa Contact Center AI Software Market Growth Rate by Country: 2018 VS 2022 VS 2029

10.3 Middle East & Africa Contact Center AI Software Market Size by Country (2018-2023)

10.4 Middle East & Africa Contact Center AI Software Market Size by Country (2024-2029)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11.1 Oracle Corporation

11.1.1 Oracle Corporation Company Detail

11.1.2 Oracle Corporation Business Overview

11.1.3 Oracle Corporation Contact Center AI Software Introduction

11.1.4 Oracle Corporation Revenue in Contact Center AI Software Business (2018-2023)

11.1.5 Oracle Corporation Recent Development

11.2 SAP SE

11.2.1 SAP SE Company Detail

11.2.2 SAP SE Business Overview

11.2.3 SAP SE Contact Center AI Software Introduction

11.2.4 SAP SE Revenue in Contact Center AI Software Business (2018-2023)

11.2.5 SAP SE Recent Development

11.3 Alcatel-Lucent Enterprise

11.3.1 Alcatel-Lucent Enterprise Company Detail

11.3.2 Alcatel-Lucent Enterprise Business Overview

11.3.3 Alcatel-Lucent Enterprise Contact Center AI Software Introduction

11.3.4 Alcatel-Lucent Enterprise Revenue in Contact Center AI Software Business (2018-2023)

11.3.5 Alcatel-Lucent Enterprise Recent Development

11.4 Avaya

11.4.1 Avaya Company Detail

11.4.2 Avaya Business Overview

11.4.3 Avaya Contact Center AI Software Introduction

11.4.4 Avaya Revenue in Contact Center AI Software Business (2018-2023)

11.4.5 Avaya Recent Development

11.5 Mitel

11.5.1 Mitel Company Detail

11.5.2 Mitel Business Overview

11.5.3 Mitel Contact Center AI Software Introduction

11.5.4 Mitel Revenue in Contact Center AI Software Business (2018-2023)

11.5.5 Mitel Recent Development

11.6 Nextiva

11.6.1 Nextiva Company Detail

11.6.2 Nextiva Business Overview

11.6.3 Nextiva Contact Center AI Software Introduction

11.6.4 Nextiva Revenue in Contact Center AI Software Business (2018-2023)

11.6.5 Nextiva Recent Development

11.7 VoIP Logic

11.7.1 VoIP Logic Company Detail

11.7.2 VoIP Logic Business Overview

11.7.3 VoIP Logic Contact Center AI Software Introduction

11.7.4 VoIP Logic Revenue in Contact Center AI Software Business (2018-2023)

11.7.5 VoIP Logic Recent Development

11.8 Asterisk

11.8.1 Asterisk Company Detail

11.8.2 Asterisk Business Overview

11.8.3 Asterisk Contact Center AI Software Introduction

11.8.4 Asterisk Revenue in Contact Center AI Software Business (2018-2023)

11.8.5 Asterisk Recent Development

11.9 Elastix

11.9.1 Elastix Company Detail

11.9.2 Elastix Business Overview

11.9.3 Elastix Contact Center AI Software Introduction

11.9.4 Elastix Revenue in Contact Center AI Software Business (2018-2023)

11.9.5 Elastix Recent Development

11.10 NEC

11.10.1 NEC Company Detail

11.10.2 NEC Business Overview

11.10.3 NEC Contact Center AI Software Introduction

11.10.4 NEC Revenue in Contact Center AI Software Business (2018-2023)

11.10.5 NEC Recent Development

11.11 RingCentral

11.11.1 RingCentral Company Detail

11.11.2 RingCentral Business Overview

11.11.3 RingCentral Contact Center AI Software Introduction

11.11.4 RingCentral Revenue in Contact Center AI Software Business (2018-2023)

11.11.5 RingCentral Recent Development

11.12 Five9

11.12.1 Five9 Company Detail

11.12.2 Five9 Business Overview

11.12.3 Five9 Contact Center AI Software Introduction

11.12.4 Five9 Revenue in Contact Center AI Software Business (2018-2023)

11.12.5 Five9 Recent Development

11.13 NICE in Contact

11.13.1 NICE in Contact Company Detail

11.13.2 NICE in Contact Business Overview

11.13.3 NICE in Contact Contact Center AI Software Introduction

11.13.4 NICE in Contact Revenue in Contact Center AI Software Business (2018-2023)

11.13.5 NICE in Contact Recent Development

11.14 Aspect

11.14.1 Aspect Company Detail

11.14.2 Aspect Business Overview

11.14.3 Aspect Contact Center AI Software Introduction

11.14.4 Aspect Revenue in Contact Center AI Software Business (2018-2023)

11.14.5 Aspect Recent Development

11.15 8x8

11.15.1 8x8 Company Detail

11.15.2 8x8 Business Overview

11.15.3 8x8 Contact Center AI Software Introduction

11.15.4 8x8 Revenue in Contact Center AI Software Business (2018-2023)

11.15.5 8x8 Recent Development

11.16 Inteliwise

11.16.1 Inteliwise Company Detail

11.16.2 Inteliwise Business Overview

11.16.3 Inteliwise Contact Center AI Software Introduction

11.16.4 Inteliwise Revenue in Contact Center AI Software Business (2018-2023)

11.16.5 Inteliwise Recent Development

11.17 Cisco Systems

11.17.1 Cisco Systems Company Detail

11.17.2 Cisco Systems Business Overview

11.17.3 Cisco Systems Contact Center AI Software Introduction

11.17.4 Cisco Systems Revenue in Contact Center AI Software Business (2018-2023)

11.17.5 Cisco Systems Recent Development

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

List of Tables

    Table 1. Global Contact Center AI Software Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029

    Table 2. Key Players of Cloud-Based Type

    Table 3. Key Players of On-Premise Type

    Table 4. Global Contact Center AI Software Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029

    Table 5. Global Contact Center AI Software Market Size by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 6. Global Contact Center AI Software Market Size by Region (2018-2023) & (US$ Million)

    Table 7. Global Contact Center AI Software Market Share by Region (2018-2023)

    Table 8. Global Contact Center AI Software Forecasted Market Size by Region (2024-2029) & (US$ Million)

    Table 9. Global Contact Center AI Software Market Share by Region (2024-2029)

    Table 10. Contact Center AI Software Market Trends

    Table 11. Contact Center AI Software Market Drivers

    Table 12. Contact Center AI Software Market Challenges

    Table 13. Contact Center AI Software Market Restraints

    Table 14. Global Contact Center AI Software Revenue by Players (2018-2023) & (US$ Million)

    Table 15. Global Contact Center AI Software Market Share by Players (2018-2023)

    Table 16. Global Top Contact Center AI Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center AI Software as of 2022)

    Table 17. Ranking of Global Top Contact Center AI Software Companies by Revenue (US$ Million) in 2022

    Table 18. Global 5 Largest Players Market Share by Contact Center AI Software Revenue (CR5 and HHI) & (2018-2023)

    Table 19. Key Players Headquarters and Area Served

    Table 20. Key Players Contact Center AI Software Product Solution and Service

    Table 21. Date of Enter into Contact Center AI Software Market

    Table 22. Mergers & Acquisitions, Expansion Plans

    Table 23. Global Contact Center AI Software Market Size by Type (2018-2023) & (US$ Million)

    Table 24. Global Contact Center AI Software Revenue Market Share by Type (2018-2023)

    Table 25. Global Contact Center AI Software Forecasted Market Size by Type (2024-2029) & (US$ Million)

    Table 26. Global Contact Center AI Software Revenue Market Share by Type (2024-2029)

    Table 27. Global Contact Center AI Software Market Size by Application (2018-2023) & (US$ Million)

    Table 28. Global Contact Center AI Software Revenue Market Share by Application (2018-2023)

    Table 29. Global Contact Center AI Software Forecasted Market Size by Application (2024-2029) & (US$ Million)

    Table 30. Global Contact Center AI Software Revenue Market Share by Application (2024-2029)

    Table 31. North America Contact Center AI Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 32. North America Contact Center AI Software Market Size by Country (2018-2023) & (US$ Million)

    Table 33. North America Contact Center AI Software Market Size by Country (2024-2029) & (US$ Million)

    Table 34. Europe Contact Center AI Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 35. Europe Contact Center AI Software Market Size by Country (2018-2023) & (US$ Million)

    Table 36. Europe Contact Center AI Software Market Size by Country (2024-2029) & (US$ Million)

    Table 37. Asia-Pacific Contact Center AI Software Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 38. Asia-Pacific Contact Center AI Software Market Size by Region (2018-2023) & (US$ Million)

    Table 39. Asia-Pacific Contact Center AI Software Market Size by Region (2024-2029) & (US$ Million)

    Table 40. Latin America Contact Center AI Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 41. Latin America Contact Center AI Software Market Size by Country (2018-2023) & (US$ Million)

    Table 42. Latin America Contact Center AI Software Market Size by Country (2024-2029) & (US$ Million)

    Table 43. Middle East & Africa Contact Center AI Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 44. Middle East & Africa Contact Center AI Software Market Size by Country (2018-2023) & (US$ Million)

    Table 45. Middle East & Africa Contact Center AI Software Market Size by Country (2024-2029) & (US$ Million)

    Table 46. Oracle Corporation Company Detail

    Table 47. Oracle Corporation Business Overview

    Table 48. Oracle Corporation Contact Center AI Software Product

    Table 49. Oracle Corporation Revenue in Contact Center AI Software Business (2018-2023) & (US$ Million)

    Table 50. Oracle Corporation Recent Development

    Table 51. SAP SE Company Detail

    Table 52. SAP SE Business Overview

    Table 53. SAP SE Contact Center AI Software Product

    Table 54. SAP SE Revenue in Contact Center AI Software Business (2018-2023) & (US$ Million)

    Table 55. SAP SE Recent Development

    Table 56. Alcatel-Lucent Enterprise Company Detail

    Table 57. Alcatel-Lucent Enterprise Business Overview

    Table 58. Alcatel-Lucent Enterprise Contact Center AI Software Product

    Table 59. Alcatel-Lucent Enterprise Revenue in Contact Center AI Software Business (2018-2023) & (US$ Million)

    Table 60. Alcatel-Lucent Enterprise Recent Development

    Table 61. Avaya Company Detail

    Table 62. Avaya Business Overview

    Table 63. Avaya Contact Center AI Software Product

    Table 64. Avaya Revenue in Contact Center AI Software Business (2018-2023) & (US$ Million)

    Table 65. Avaya Recent Development

    Table 66. Mitel Company Detail

    Table 67. Mitel Business Overview

    Table 68. Mitel Contact Center AI Software Product

    Table 69. Mitel Revenue in Contact Center AI Software Business (2018-2023) & (US$ Million)

    Table 70. Mitel Recent Development

    Table 71. Nextiva Company Detail

    Table 72. Nextiva Business Overview

    Table 73. Nextiva Contact Center AI Software Product

    Table 74. Nextiva Revenue in Contact Center AI Software Business (2018-2023) & (US$ Million)

    Table 75. Nextiva Recent Development

    Table 76. VoIP Logic Company Detail

    Table 77. VoIP Logic Business Overview

    Table 78. VoIP Logic Contact Center AI Software Product

    Table 79. VoIP Logic Revenue in Contact Center AI Software Business (2018-2023) & (US$ Million)

    Table 80. VoIP Logic Recent Development

    Table 81. Asterisk Company Detail

    Table 82. Asterisk Business Overview

    Table 83. Asterisk Contact Center AI Software Product

    Table 84. Asterisk Revenue in Contact Center AI Software Business (2018-2023) & (US$ Million)

    Table 85. Asterisk Recent Development

    Table 86. Elastix Company Detail

    Table 87. Elastix Business Overview

    Table 88. Elastix Contact Center AI Software Product

    Table 89. Elastix Revenue in Contact Center AI Software Business (2018-2023) & (US$ Million)

    Table 90. Elastix Recent Development

    Table 91. NEC Company Detail

    Table 92. NEC Business Overview

    Table 93. NEC Contact Center AI Software Product

    Table 94. NEC Revenue in Contact Center AI Software Business (2018-2023) & (US$ Million)

    Table 95. NEC Recent Development

    Table 96. RingCentral Company Detail

    Table 97. RingCentral Business Overview

    Table 98. RingCentral Contact Center AI Software Product

    Table 99. RingCentral Revenue in Contact Center AI Software Business (2018-2023) & (US$ Million)

    Table 100. RingCentral Recent Development

    Table 101. Five9 Company Detail

    Table 102. Five9 Business Overview

    Table 103. Five9 Contact Center AI Software Product

    Table 104. Five9 Revenue in Contact Center AI Software Business (2018-2023) & (US$ Million)

    Table 105. Five9 Recent Development

    Table 106. NICE in Contact Company Detail

    Table 107. NICE in Contact Business Overview

    Table 108. NICE in Contact Contact Center AI Software Product

    Table 109. NICE in Contact Revenue in Contact Center AI Software Business (2018-2023) & (US$ Million)

    Table 110. NICE in Contact Recent Development

    Table 111. Aspect Company Detail

    Table 112. Aspect Business Overview

    Table 113. Aspect Contact Center AI Software Product

    Table 114. Aspect Revenue in Contact Center AI Software Business (2018-2023) & (US$ Million)

    Table 115. Aspect Recent Development

    Table 116. 8x8 Company Detail

    Table 117. 8x8 Business Overview

    Table 118. 8x8 Contact Center AI Software Product

    Table 119. 8x8 Revenue in Contact Center AI Software Business (2018-2023) & (US$ Million)

    Table 120. 8x8 Recent Development

    Table 121. Inteliwise Company Detail

    Table 122. Inteliwise Business Overview

    Table 123. Inteliwise Contact Center AI Software Product

    Table 124. Inteliwise Revenue in Contact Center AI Software Business (2018-2023) & (US$ Million)

    Table 125. Inteliwise Recent Development

    Table 126. Cisco Systems Company Detail

    Table 127. Cisco Systems Business Overview

    Table 128. Cisco Systems Contact Center AI Software Product

    Table 129. Cisco Systems Revenue in Contact Center AI Software Business (2018-2023) & (US$ Million)

    Table 130. Cisco Systems Recent Development

    Table 131. Research Programs/Design for This Report

    Table 132. Key Data Information from Secondary Sources

    Table 133. Key Data Information from Primary Sources

List of Figures

    Figure 1. Global Contact Center AI Software Market Size Comparison by Type (2023-2029) & (US$ Million)

    Figure 2. Global Contact Center AI Software Market Share by Type: 2022 VS 2029

    Figure 3. Cloud-Based Type Features

    Figure 4. On-Premise Type Features

    Figure 5. Global Contact Center AI Software Market Size Comparison by Application (2023-2029) & (US$ Million)

    Figure 6. Global Contact Center AI Software Market Share by Application: 2022 VS 2029

    Figure 7. Banking, Financial Services, and Insurance (BFSI) Case Studies

    Figure 8. Retail and Consumer Goods Case Studies

    Figure 9. IT and Telecom Case Studies

    Figure 10. Healthcare Case Studies

    Figure 11. Travel and Hospitality Case Studies

    Figure 12. Government Case Studies

    Figure 13. Media and Entertainment Case Studies

    Figure 14. Others Case Studies

    Figure 15. Contact Center AI Software Report Years Considered

    Figure 16. Global Contact Center AI Software Market Size (US$ Million), Year-over-Year: 2018-2029

    Figure 17. Global Contact Center AI Software Market Size, (US$ Million), 2018 VS 2022 VS 2029

    Figure 18. Global Contact Center AI Software Market Share by Region: 2022 VS 2029

    Figure 19. Global Contact Center AI Software Market Share by Players in 2022

    Figure 20. Global Top Contact Center AI Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center AI Software as of 2022)

    Figure 21. The Top 10 and 5 Players Market Share by Contact Center AI Software Revenue in 2022

    Figure 22. North America Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 23. North America Contact Center AI Software Market Share by Country (2018-2029)

    Figure 24. United States Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 25. Canada Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 26. Europe Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 27. Europe Contact Center AI Software Market Share by Country (2018-2029)

    Figure 28. Germany Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 29. France Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 30. U.K. Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 31. Italy Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 32. Russia Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 33. Nordic Countries Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 34. Asia-Pacific Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 35. Asia-Pacific Contact Center AI Software Market Share by Region (2018-2029)

    Figure 36. China Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 37. Japan Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 38. South Korea Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 39. Southeast Asia Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 40. India Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 41. Australia Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 42. Latin America Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 43. Latin America Contact Center AI Software Market Share by Country (2018-2029)

    Figure 44. Mexico Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 45. Brazil Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 46. Middle East & Africa Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 47. Middle East & Africa Contact Center AI Software Market Share by Country (2018-2029)

    Figure 48. Turkey Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 49. Saudi Arabia Contact Center AI Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 50. Oracle Corporation Revenue Growth Rate in Contact Center AI Software Business (2018-2023)

    Figure 51. SAP SE Revenue Growth Rate in Contact Center AI Software Business (2018-2023)

    Figure 52. Alcatel-Lucent Enterprise Revenue Growth Rate in Contact Center AI Software Business (2018-2023)

    Figure 53. Avaya Revenue Growth Rate in Contact Center AI Software Business (2018-2023)

    Figure 54. Mitel Revenue Growth Rate in Contact Center AI Software Business (2018-2023)

    Figure 55. Nextiva Revenue Growth Rate in Contact Center AI Software Business (2018-2023)

    Figure 56. VoIP Logic Revenue Growth Rate in Contact Center AI Software Business (2018-2023)

    Figure 57. Asterisk Revenue Growth Rate in Contact Center AI Software Business (2018-2023)

    Figure 58. Elastix Revenue Growth Rate in Contact Center AI Software Business (2018-2023)

    Figure 59. NEC Revenue Growth Rate in Contact Center AI Software Business (2018-2023)

    Figure 60. RingCentral Revenue Growth Rate in Contact Center AI Software Business (2018-2023)

    Figure 61. Five9 Revenue Growth Rate in Contact Center AI Software Business (2018-2023)

    Figure 62. NICE in Contact Revenue Growth Rate in Contact Center AI Software Business (2018-2023)

    Figure 63. Aspect Revenue Growth Rate in Contact Center AI Software Business (2018-2023)

    Figure 64. 8x8 Revenue Growth Rate in Contact Center AI Software Business (2018-2023)

    Figure 65. Inteliwise Revenue Growth Rate in Contact Center AI Software Business (2018-2023)

    Figure 66. Cisco Systems Revenue Growth Rate in Contact Center AI Software Business (2018-2023)

    Figure 67. Bottom-up and Top-down Approaches for This Report

    Figure 68. Data Triangulation

    Figure 69. Key Executives Interviewed