The global market for Conversation Intelligence (CI) was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.

Conversation intelligence software records, transcribes, and analyzes customer and prospect conversations. This allows sales reps, account managers, and customer success managers to gain deeper visibility into the overall health of the deal/account and identify the best next steps.

North American market for Conversation Intelligence (CI) is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

Asia-Pacific market for Conversation Intelligence (CI) is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The global market for Conversation Intelligence (CI) in SMEs is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The major global companies of Conversation Intelligence (CI) include Chorus.ai, Gong, Salesloft, HubSpot Sales Hub, Mindtickle, Outreach, Salesken, Revenue.io, CallRail, Balto, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Conversation Intelligence (CI), with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Conversation Intelligence (CI).

The Conversation Intelligence (CI) market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Conversation Intelligence (CI) market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Conversation Intelligence (CI) companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of Conversation Intelligence (CI) Market Report

Report Metric	Details
Report Name	Conversation Intelligence (CI) Market
Segment by Type	On-premise Cloud-based
Segment by Application	SMEs Large Enterprises
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Chorus.ai, Gong, Salesloft, HubSpot Sales Hub, Mindtickle, Outreach, Salesken, Revenue.io, CallRail, Balto, Enthu.AI, Jiminny, Voyc, Chorus, Observe.ai, ExecVision, CallMiner, Avoma, Refract
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Conversation Intelligence (CI) company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Conversation Intelligence (CI) Market report?

Ans: The main players in the Conversation Intelligence (CI) Market are Chorus.ai, Gong, Salesloft, HubSpot Sales Hub, Mindtickle, Outreach, Salesken, Revenue.io, CallRail, Balto, Enthu.AI, Jiminny, Voyc, Chorus, Observe.ai, ExecVision, CallMiner, Avoma, Refract

What are the Application segmentation covered in the Conversation Intelligence (CI) Market report?

Ans: The Applications covered in the Conversation Intelligence (CI) Market report are SMEs, Large Enterprises

What are the Type segmentation covered in the Conversation Intelligence (CI) Market report?

Ans: The Types covered in the Conversation Intelligence (CI) Market report are On-premise, Cloud-based

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Conversation Intelligence (CI) Market Size Growth Rate by Type: 2020 VS 2024 VS 2031

1.2.2 On-premise

1.2.3 Cloud-based

1.3 Market by Application

1.3.1 Global Conversation Intelligence (CI) Market Growth by Application: 2020 VS 2024 VS 2031

1.3.2 SMEs

1.3.3 Large Enterprises

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global Conversation Intelligence (CI) Market Perspective (2020-2031)

2.2 Global Conversation Intelligence (CI) Growth Trends by Region

2.2.1 Global Conversation Intelligence (CI) Market Size by Region: 2020 VS 2024 VS 2031

2.2.2 Conversation Intelligence (CI) Historic Market Size by Region (2020-2025)

2.2.3 Conversation Intelligence (CI) Forecasted Market Size by Region (2026-2031)

2.3 Conversation Intelligence (CI) Market Dynamics

2.3.1 Conversation Intelligence (CI) Industry Trends

2.3.2 Conversation Intelligence (CI) Market Drivers

2.3.3 Conversation Intelligence (CI) Market Challenges

2.3.4 Conversation Intelligence (CI) Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Conversation Intelligence (CI) Players by Revenue

3.1.1 Global Top Conversation Intelligence (CI) Players by Revenue (2020-2025)

3.1.2 Global Conversation Intelligence (CI) Revenue Market Share by Players (2020-2025)

3.2 Global Conversation Intelligence (CI) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players Ranking by Conversation Intelligence (CI) Revenue

3.4 Global Conversation Intelligence (CI) Market Concentration Ratio

3.4.1 Global Conversation Intelligence (CI) Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Conversation Intelligence (CI) Revenue in 2024

3.5 Global Key Players of Conversation Intelligence (CI) Head office and Area Served

3.6 Global Key Players of Conversation Intelligence (CI), Product and Application

3.7 Global Key Players of Conversation Intelligence (CI), Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 Conversation Intelligence (CI) Breakdown Data by Type

4.1 Global Conversation Intelligence (CI) Historic Market Size by Type (2020-2025)

4.2 Global Conversation Intelligence (CI) Forecasted Market Size by Type (2026-2031)

5 Conversation Intelligence (CI) Breakdown Data by Application

5.1 Global Conversation Intelligence (CI) Historic Market Size by Application (2020-2025)

5.2 Global Conversation Intelligence (CI) Forecasted Market Size by Application (2026-2031)

6 North America

6.1 North America Conversation Intelligence (CI) Market Size (2020-2031)

6.2 North America Conversation Intelligence (CI) Market Growth Rate by Country: 2020 VS 2024 VS 2031

6.3 North America Conversation Intelligence (CI) Market Size by Country (2020-2025)

6.4 North America Conversation Intelligence (CI) Market Size by Country (2026-2031)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Conversation Intelligence (CI) Market Size (2020-2031)

7.2 Europe Conversation Intelligence (CI) Market Growth Rate by Country: 2020 VS 2024 VS 2031

7.3 Europe Conversation Intelligence (CI) Market Size by Country (2020-2025)

7.4 Europe Conversation Intelligence (CI) Market Size by Country (2026-2031)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Conversation Intelligence (CI) Market Size (2020-2031)

8.2 Asia-Pacific Conversation Intelligence (CI) Market Growth Rate by Region: 2020 VS 2024 VS 2031

8.3 Asia-Pacific Conversation Intelligence (CI) Market Size by Region (2020-2025)

8.4 Asia-Pacific Conversation Intelligence (CI) Market Size by Region (2026-2031)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Conversation Intelligence (CI) Market Size (2020-2031)

9.2 Latin America Conversation Intelligence (CI) Market Growth Rate by Country: 2020 VS 2024 VS 2031

9.3 Latin America Conversation Intelligence (CI) Market Size by Country (2020-2025)

9.4 Latin America Conversation Intelligence (CI) Market Size by Country (2026-2031)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Conversation Intelligence (CI) Market Size (2020-2031)

10.2 Middle East & Africa Conversation Intelligence (CI) Market Growth Rate by Country: 2020 VS 2024 VS 2031

10.3 Middle East & Africa Conversation Intelligence (CI) Market Size by Country (2020-2025)

10.4 Middle East & Africa Conversation Intelligence (CI) Market Size by Country (2026-2031)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Chorus.ai

11.1.1 Chorus.ai Company Details

11.1.2 Chorus.ai Business Overview

11.1.3 Chorus.ai Conversation Intelligence (CI) Introduction

11.1.4 Chorus.ai Revenue in Conversation Intelligence (CI) Business (2020-2025)

11.1.5 Chorus.ai Recent Development

11.2 Gong

11.2.1 Gong Company Details

11.2.2 Gong Business Overview

11.2.3 Gong Conversation Intelligence (CI) Introduction

11.2.4 Gong Revenue in Conversation Intelligence (CI) Business (2020-2025)

11.2.5 Gong Recent Development

11.3 Salesloft

11.3.1 Salesloft Company Details

11.3.2 Salesloft Business Overview

11.3.3 Salesloft Conversation Intelligence (CI) Introduction

11.3.4 Salesloft Revenue in Conversation Intelligence (CI) Business (2020-2025)

11.3.5 Salesloft Recent Development

11.4 HubSpot Sales Hub

11.4.1 HubSpot Sales Hub Company Details

11.4.2 HubSpot Sales Hub Business Overview

11.4.3 HubSpot Sales Hub Conversation Intelligence (CI) Introduction

11.4.4 HubSpot Sales Hub Revenue in Conversation Intelligence (CI) Business (2020-2025)

11.4.5 HubSpot Sales Hub Recent Development

11.5 Mindtickle

11.5.1 Mindtickle Company Details

11.5.2 Mindtickle Business Overview

11.5.3 Mindtickle Conversation Intelligence (CI) Introduction

11.5.4 Mindtickle Revenue in Conversation Intelligence (CI) Business (2020-2025)

11.5.5 Mindtickle Recent Development

11.6 Outreach

11.6.1 Outreach Company Details

11.6.2 Outreach Business Overview

11.6.3 Outreach Conversation Intelligence (CI) Introduction

11.6.4 Outreach Revenue in Conversation Intelligence (CI) Business (2020-2025)

11.6.5 Outreach Recent Development

11.7 Salesken

11.7.1 Salesken Company Details

11.7.2 Salesken Business Overview

11.7.3 Salesken Conversation Intelligence (CI) Introduction

11.7.4 Salesken Revenue in Conversation Intelligence (CI) Business (2020-2025)

11.7.5 Salesken Recent Development

11.8 Revenue.io

11.8.1 Revenue.io Company Details

11.8.2 Revenue.io Business Overview

11.8.3 Revenue.io Conversation Intelligence (CI) Introduction

11.8.4 Revenue.io Revenue in Conversation Intelligence (CI) Business (2020-2025)

11.8.5 Revenue.io Recent Development

11.9 CallRail

11.9.1 CallRail Company Details

11.9.2 CallRail Business Overview

11.9.3 CallRail Conversation Intelligence (CI) Introduction

11.9.4 CallRail Revenue in Conversation Intelligence (CI) Business (2020-2025)

11.9.5 CallRail Recent Development

11.10 Balto

11.10.1 Balto Company Details

11.10.2 Balto Business Overview

11.10.3 Balto Conversation Intelligence (CI) Introduction

11.10.4 Balto Revenue in Conversation Intelligence (CI) Business (2020-2025)

11.10.5 Balto Recent Development

11.11 Enthu.AI

11.11.1 Enthu.AI Company Details

11.11.2 Enthu.AI Business Overview

11.11.3 Enthu.AI Conversation Intelligence (CI) Introduction

11.11.4 Enthu.AI Revenue in Conversation Intelligence (CI) Business (2020-2025)

11.11.5 Enthu.AI Recent Development

11.12 Jiminny

11.12.1 Jiminny Company Details

11.12.2 Jiminny Business Overview

11.12.3 Jiminny Conversation Intelligence (CI) Introduction

11.12.4 Jiminny Revenue in Conversation Intelligence (CI) Business (2020-2025)

11.12.5 Jiminny Recent Development

11.13 Voyc

11.13.1 Voyc Company Details

11.13.2 Voyc Business Overview

11.13.3 Voyc Conversation Intelligence (CI) Introduction

11.13.4 Voyc Revenue in Conversation Intelligence (CI) Business (2020-2025)

11.13.5 Voyc Recent Development

11.14 Chorus

11.14.1 Chorus Company Details

11.14.2 Chorus Business Overview

11.14.3 Chorus Conversation Intelligence (CI) Introduction

11.14.4 Chorus Revenue in Conversation Intelligence (CI) Business (2020-2025)

11.14.5 Chorus Recent Development

11.15 Observe.ai

11.15.1 Observe.ai Company Details

11.15.2 Observe.ai Business Overview

11.15.3 Observe.ai Conversation Intelligence (CI) Introduction

11.15.4 Observe.ai Revenue in Conversation Intelligence (CI) Business (2020-2025)

11.15.5 Observe.ai Recent Development

11.16 ExecVision

11.16.1 ExecVision Company Details

11.16.2 ExecVision Business Overview

11.16.3 ExecVision Conversation Intelligence (CI) Introduction

11.16.4 ExecVision Revenue in Conversation Intelligence (CI) Business (2020-2025)

11.16.5 ExecVision Recent Development

11.17 CallMiner

11.17.1 CallMiner Company Details

11.17.2 CallMiner Business Overview

11.17.3 CallMiner Conversation Intelligence (CI) Introduction

11.17.4 CallMiner Revenue in Conversation Intelligence (CI) Business (2020-2025)

11.17.5 CallMiner Recent Development

11.18 Avoma

11.18.1 Avoma Company Details

11.18.2 Avoma Business Overview

11.18.3 Avoma Conversation Intelligence (CI) Introduction

11.18.4 Avoma Revenue in Conversation Intelligence (CI) Business (2020-2025)

11.18.5 Avoma Recent Development

11.19 Refract

11.19.1 Refract Company Details

11.19.2 Refract Business Overview

11.19.3 Refract Conversation Intelligence (CI) Introduction

11.19.4 Refract Revenue in Conversation Intelligence (CI) Business (2020-2025)

11.19.5 Refract Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.1.1 Research Programs/Design

13.1.1.2 Market Size Estimation

13.1.1.3 Market Breakdown and Data Triangulation

13.1.2 Data Source

13.1.2.1 Secondary Sources

13.1.2.2 Primary Sources

13.2 Author Details

13.3 Disclaimer

FEATURED COMPANIES

List of Tables

Table 1. Global Conversation Intelligence (CI) Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031

Table 2. Key Players of On-premise

Table 3. Key Players of Cloud-based

Table 4. Global Conversation Intelligence (CI) Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031

Table 5. Global Conversation Intelligence (CI) Market Size by Region (US$ Million): 2020 VS 2024 VS 2031

Table 6. Global Conversation Intelligence (CI) Market Size by Region (2020-2025) & (US$ Million)

Table 7. Global Conversation Intelligence (CI) Market Share by Region (2020-2025)

Table 8. Global Conversation Intelligence (CI) Forecasted Market Size by Region (2026-2031) & (US$ Million)

Table 9. Global Conversation Intelligence (CI) Market Share by Region (2026-2031)

Table 10. Conversation Intelligence (CI) Market Trends

Table 11. Conversation Intelligence (CI) Market Drivers

Table 12. Conversation Intelligence (CI) Market Challenges

Table 13. Conversation Intelligence (CI) Market Restraints

Table 14. Global Conversation Intelligence (CI) Revenue by Players (2020-2025) & (US$ Million)

Table 15. Global Conversation Intelligence (CI) Market Share by Players (2020-2025)

Table 16. Global Top Conversation Intelligence (CI) Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Conversation Intelligence (CI) as of 2024)

Table 17. Ranking of Global Top Conversation Intelligence (CI) Companies by Revenue (US$ Million) in 2024

Table 18. Global 5 Largest Players Market Share by Conversation Intelligence (CI) Revenue (CR5 and HHI) & (2020-2025)

Table 19. Global Key Players of Conversation Intelligence (CI), Headquarters and Area Served

Table 20. Global Key Players of Conversation Intelligence (CI), Product and Application

Table 21. Global Key Players of Conversation Intelligence (CI), Date of Enter into This Industry

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Conversation Intelligence (CI) Market Size by Type (2020-2025) & (US$ Million)

Table 24. Global Conversation Intelligence (CI) Revenue Market Share by Type (2020-2025)

Table 25. Global Conversation Intelligence (CI) Forecasted Market Size by Type (2026-2031) & (US$ Million)

Table 26. Global Conversation Intelligence (CI) Revenue Market Share by Type (2026-2031)

Table 27. Global Conversation Intelligence (CI) Market Size by Application (2020-2025) & (US$ Million)

Table 28. Global Conversation Intelligence (CI) Revenue Market Share by Application (2020-2025)

Table 29. Global Conversation Intelligence (CI) Forecasted Market Size by Application (2026-2031) & (US$ Million)

Table 30. Global Conversation Intelligence (CI) Revenue Market Share by Application (2026-2031)

Table 31. North America Conversation Intelligence (CI) Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 32. North America Conversation Intelligence (CI) Market Size by Country (2020-2025) & (US$ Million)

Table 33. North America Conversation Intelligence (CI) Market Size by Country (2026-2031) & (US$ Million)

Table 34. Europe Conversation Intelligence (CI) Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 35. Europe Conversation Intelligence (CI) Market Size by Country (2020-2025) & (US$ Million)

Table 36. Europe Conversation Intelligence (CI) Market Size by Country (2026-2031) & (US$ Million)

Table 37. Asia-Pacific Conversation Intelligence (CI) Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031

Table 38. Asia-Pacific Conversation Intelligence (CI) Market Size by Region (2020-2025) & (US$ Million)

Table 39. Asia-Pacific Conversation Intelligence (CI) Market Size by Region (2026-2031) & (US$ Million)

Table 40. Latin America Conversation Intelligence (CI) Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 41. Latin America Conversation Intelligence (CI) Market Size by Country (2020-2025) & (US$ Million)

Table 42. Latin America Conversation Intelligence (CI) Market Size by Country (2026-2031) & (US$ Million)

Table 43. Middle East & Africa Conversation Intelligence (CI) Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 44. Middle East & Africa Conversation Intelligence (CI) Market Size by Country (2020-2025) & (US$ Million)

Table 45. Middle East & Africa Conversation Intelligence (CI) Market Size by Country (2026-2031) & (US$ Million)

Table 46. Chorus.ai Company Details

Table 47. Chorus.ai Business Overview

Table 48. Chorus.ai Conversation Intelligence (CI) Product

Table 49. Chorus.ai Revenue in Conversation Intelligence (CI) Business (2020-2025) & (US$ Million)

Table 50. Chorus.ai Recent Development

Table 51. Gong Company Details

Table 52. Gong Business Overview

Table 53. Gong Conversation Intelligence (CI) Product

Table 54. Gong Revenue in Conversation Intelligence (CI) Business (2020-2025) & (US$ Million)

Table 55. Gong Recent Development

Table 56. Salesloft Company Details

Table 57. Salesloft Business Overview

Table 58. Salesloft Conversation Intelligence (CI) Product

Table 59. Salesloft Revenue in Conversation Intelligence (CI) Business (2020-2025) & (US$ Million)

Table 60. Salesloft Recent Development

Table 61. HubSpot Sales Hub Company Details

Table 62. HubSpot Sales Hub Business Overview

Table 63. HubSpot Sales Hub Conversation Intelligence (CI) Product

Table 64. HubSpot Sales Hub Revenue in Conversation Intelligence (CI) Business (2020-2025) & (US$ Million)

Table 65. HubSpot Sales Hub Recent Development

Table 66. Mindtickle Company Details

Table 67. Mindtickle Business Overview

Table 68. Mindtickle Conversation Intelligence (CI) Product

Table 69. Mindtickle Revenue in Conversation Intelligence (CI) Business (2020-2025) & (US$ Million)

Table 70. Mindtickle Recent Development

Table 71. Outreach Company Details

Table 72. Outreach Business Overview

Table 73. Outreach Conversation Intelligence (CI) Product

Table 74. Outreach Revenue in Conversation Intelligence (CI) Business (2020-2025) & (US$ Million)

Table 75. Outreach Recent Development

Table 76. Salesken Company Details

Table 77. Salesken Business Overview

Table 78. Salesken Conversation Intelligence (CI) Product

Table 79. Salesken Revenue in Conversation Intelligence (CI) Business (2020-2025) & (US$ Million)

Table 80. Salesken Recent Development

Table 81. Revenue.io Company Details

Table 82. Revenue.io Business Overview

Table 83. Revenue.io Conversation Intelligence (CI) Product

Table 84. Revenue.io Revenue in Conversation Intelligence (CI) Business (2020-2025) & (US$ Million)

Table 85. Revenue.io Recent Development

Table 86. CallRail Company Details

Table 87. CallRail Business Overview

Table 88. CallRail Conversation Intelligence (CI) Product

Table 89. CallRail Revenue in Conversation Intelligence (CI) Business (2020-2025) & (US$ Million)

Table 90. CallRail Recent Development

Table 91. Balto Company Details

Table 92. Balto Business Overview

Table 93. Balto Conversation Intelligence (CI) Product

Table 94. Balto Revenue in Conversation Intelligence (CI) Business (2020-2025) & (US$ Million)

Table 95. Balto Recent Development

Table 96. Enthu.AI Company Details

Table 97. Enthu.AI Business Overview

Table 98. Enthu.AI Conversation Intelligence (CI) Product

Table 99. Enthu.AI Revenue in Conversation Intelligence (CI) Business (2020-2025) & (US$ Million)

Table 100. Enthu.AI Recent Development

Table 101. Jiminny Company Details

Table 102. Jiminny Business Overview

Table 103. Jiminny Conversation Intelligence (CI) Product

Table 104. Jiminny Revenue in Conversation Intelligence (CI) Business (2020-2025) & (US$ Million)

Table 105. Jiminny Recent Development

Table 106. Voyc Company Details

Table 107. Voyc Business Overview

Table 108. Voyc Conversation Intelligence (CI) Product

Table 109. Voyc Revenue in Conversation Intelligence (CI) Business (2020-2025) & (US$ Million)

Table 110. Voyc Recent Development

Table 111. Chorus Company Details

Table 112. Chorus Business Overview

Table 113. Chorus Conversation Intelligence (CI) Product

Table 114. Chorus Revenue in Conversation Intelligence (CI) Business (2020-2025) & (US$ Million)

Table 115. Chorus Recent Development

Table 116. Observe.ai Company Details

Table 117. Observe.ai Business Overview

Table 118. Observe.ai Conversation Intelligence (CI) Product

Table 119. Observe.ai Revenue in Conversation Intelligence (CI) Business (2020-2025) & (US$ Million)

Table 120. Observe.ai Recent Development

Table 121. ExecVision Company Details

Table 122. ExecVision Business Overview

Table 123. ExecVision Conversation Intelligence (CI) Product

Table 124. ExecVision Revenue in Conversation Intelligence (CI) Business (2020-2025) & (US$ Million)

Table 125. ExecVision Recent Development

Table 126. CallMiner Company Details

Table 127. CallMiner Business Overview

Table 128. CallMiner Conversation Intelligence (CI) Product

Table 129. CallMiner Revenue in Conversation Intelligence (CI) Business (2020-2025) & (US$ Million)

Table 130. CallMiner Recent Development

Table 131. Avoma Company Details

Table 132. Avoma Business Overview

Table 133. Avoma Conversation Intelligence (CI) Product

Table 134. Avoma Revenue in Conversation Intelligence (CI) Business (2020-2025) & (US$ Million)

Table 135. Avoma Recent Development

Table 136. Refract Company Details

Table 137. Refract Business Overview

Table 138. Refract Conversation Intelligence (CI) Product

Table 139. Refract Revenue in Conversation Intelligence (CI) Business (2020-2025) & (US$ Million)

Table 140. Refract Recent Development

Table 141. Research Programs/Design for This Report

Table 142. Key Data Information from Secondary Sources

Table 143. Key Data Information from Primary Sources

Table 144. Authors List of This Report

List of Figures

Figure 1. Conversation Intelligence (CI) Picture

Figure 2. Global Conversation Intelligence (CI) Market Size Comparison by Type (2020-2031) & (US$ Million)

Figure 3. Global Conversation Intelligence (CI) Market Share by Type: 2024 VS 2031

Figure 4. On-premise Features

Figure 5. Cloud-based Features

Figure 6. Global Conversation Intelligence (CI) Market Size by Application (2020-2031) & (US$ Million)

Figure 7. Global Conversation Intelligence (CI) Market Share by Application: 2024 VS 2031

Figure 8. SMEs Case Studies

Figure 9. Large Enterprises Case Studies

Figure 10. Conversation Intelligence (CI) Report Years Considered

Figure 11. Global Conversation Intelligence (CI) Market Size (US$ Million), Year-over-Year: 2020-2031

Figure 12. Global Conversation Intelligence (CI) Market Size, (US$ Million), 2020 VS 2024 VS 2031

Figure 13. Global Conversation Intelligence (CI) Market Share by Region: 2024 VS 2031

Figure 14. Global Conversation Intelligence (CI) Market Share by Players in 2024

Figure 15. Global Top Conversation Intelligence (CI) Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Conversation Intelligence (CI) as of 2024)

Figure 16. The Top 10 and 5 Players Market Share by Conversation Intelligence (CI) Revenue in 2024

Figure 17. North America Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 18. North America Conversation Intelligence (CI) Market Share by Country (2020-2031)

Figure 19. United States Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 20. Canada Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 21. Europe Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 22. Europe Conversation Intelligence (CI) Market Share by Country (2020-2031)

Figure 23. Germany Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 24. France Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 25. U.K. Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 26. Italy Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 27. Russia Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 28. Nordic Countries Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 29. Asia-Pacific Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 30. Asia-Pacific Conversation Intelligence (CI) Market Share by Region (2020-2031)

Figure 31. China Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 32. Japan Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 33. South Korea Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 34. Southeast Asia Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 35. India Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 36. Australia Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 37. Latin America Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 38. Latin America Conversation Intelligence (CI) Market Share by Country (2020-2031)

Figure 39. Mexico Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 40. Brazil Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 41. Middle East & Africa Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 42. Middle East & Africa Conversation Intelligence (CI) Market Share by Country (2020-2031)

Figure 43. Turkey Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 44. Saudi Arabia Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 45. UAE Conversation Intelligence (CI) Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 46. Chorus.ai Revenue Growth Rate in Conversation Intelligence (CI) Business (2020-2025)

Figure 47. Gong Revenue Growth Rate in Conversation Intelligence (CI) Business (2020-2025)

Figure 48. Salesloft Revenue Growth Rate in Conversation Intelligence (CI) Business (2020-2025)

Figure 49. HubSpot Sales Hub Revenue Growth Rate in Conversation Intelligence (CI) Business (2020-2025)

Figure 50. Mindtickle Revenue Growth Rate in Conversation Intelligence (CI) Business (2020-2025)

Figure 51. Outreach Revenue Growth Rate in Conversation Intelligence (CI) Business (2020-2025)

Figure 52. Salesken Revenue Growth Rate in Conversation Intelligence (CI) Business (2020-2025)

Figure 53. Revenue.io Revenue Growth Rate in Conversation Intelligence (CI) Business (2020-2025)

Figure 54. CallRail Revenue Growth Rate in Conversation Intelligence (CI) Business (2020-2025)

Figure 55. Balto Revenue Growth Rate in Conversation Intelligence (CI) Business (2020-2025)

Figure 56. Enthu.AI Revenue Growth Rate in Conversation Intelligence (CI) Business (2020-2025)

Figure 57. Jiminny Revenue Growth Rate in Conversation Intelligence (CI) Business (2020-2025)

Figure 58. Voyc Revenue Growth Rate in Conversation Intelligence (CI) Business (2020-2025)

Figure 59. Chorus Revenue Growth Rate in Conversation Intelligence (CI) Business (2020-2025)

Figure 60. Observe.ai Revenue Growth Rate in Conversation Intelligence (CI) Business (2020-2025)

Figure 61. ExecVision Revenue Growth Rate in Conversation Intelligence (CI) Business (2020-2025)

Figure 62. CallMiner Revenue Growth Rate in Conversation Intelligence (CI) Business (2020-2025)

Figure 63. Avoma Revenue Growth Rate in Conversation Intelligence (CI) Business (2020-2025)

Figure 64. Refract Revenue Growth Rate in Conversation Intelligence (CI) Business (2020-2025)

Figure 65. Bottom-up and Top-down Approaches for This Report

Figure 66. Data Triangulation

Figure 67. Key Executives Interviewed

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Global Conversation Intelligence (CI) Market Research Report 2025

Published Date: July 2025

Report Code: QYRE-Auto-32B9418

Global Conversation Intelligence (CI) Market Research Report 2025

FEATURED COMPANIES

Conversation Intelligence (CI) Market

Scope of Conversation Intelligence (CI) Market Report

Chapter Outline

FAQ for this report

Who are the main players in the Conversation Intelligence (CI) Market report?

What are the Application segmentation covered in the Conversation Intelligence (CI) Market report?

What are the Type segmentation covered in the Conversation Intelligence (CI) Market report?

FEATURED COMPANIES

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