Self-Service Technologies (SSTs) are technological interfaces allowing customers to produce services independent of involvement of direct service employee.[1] Self-Service technologies are replacing many face-to-face service interactions with the intention to make service transactions more accurate, convenient and faster.

The global Self-Service Technologies market was valued at US$ million in 2022 and is anticipated to reach US$ million by 2029, witnessing a CAGR of % during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

The major growth driver of Self-Service Technologies Market includes growing technical advancement of remote and wireless communications, growing awareness about biometric securities such as fingerprint recognition, increasing demand for self-service machines and automated devices among others.

This report aims to provide a comprehensive presentation of the global market for Self-Service Technologies, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Self-Service Technologies.

The Self-Service Technologies market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Self-Service Technologies market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Self-Service Technologies companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Self-Service Technologies Market Size Growth Rate by Type: 2018 VS 2022 VS 2029

1.2.2 ATM Machines

1.2.3 Kiosk Machines

1.2.4 Vending Machines

1.3 Market by Application

1.3.1 Global Self-Service Technologies Market Growth by Application: 2018 VS 2022 VS 2029

1.3.2 Retail

1.3.3 Banking

1.3.4 Healthcare

1.3.5 Food & Beverage

1.3.6 Security & Surveillance

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2.1 Global Self-Service Technologies Market Perspective (2018-2029)

2.2 Self-Service Technologies Growth Trends by Region

2.2.1 Global Self-Service Technologies Market Size by Region: 2018 VS 2022 VS 2029

2.2.2 Self-Service Technologies Historic Market Size by Region (2018-2023)

2.2.3 Self-Service Technologies Forecasted Market Size by Region (2024-2029)

2.3 Self-Service Technologies Market Dynamics

2.3.1 Self-Service Technologies Industry Trends

2.3.2 Self-Service Technologies Market Drivers

2.3.3 Self-Service Technologies Market Challenges

2.3.4 Self-Service Technologies Market Restraints

3.1 Global Top Self-Service Technologies Players by Revenue

3.1.1 Global Top Self-Service Technologies Players by Revenue (2018-2023)

3.1.2 Global Self-Service Technologies Revenue Market Share by Players (2018-2023)

3.2 Global Self-Service Technologies Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Self-Service Technologies Revenue

3.4 Global Self-Service Technologies Market Concentration Ratio

3.4.1 Global Self-Service Technologies Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Self-Service Technologies Revenue in 2022

3.5 Self-Service Technologies Key Players Head office and Area Served

3.6 Key Players Self-Service Technologies Product Solution and Service

3.7 Date of Enter into Self-Service Technologies Market

3.8 Mergers & Acquisitions, Expansion Plans

4.1 Global Self-Service Technologies Historic Market Size by Type (2018-2023)

4.2 Global Self-Service Technologies Forecasted Market Size by Type (2024-2029)

5.1 Global Self-Service Technologies Historic Market Size by Application (2018-2023)

5.2 Global Self-Service Technologies Forecasted Market Size by Application (2024-2029)

6.1 North America Self-Service Technologies Market Size (2018-2029)

6.2 North America Self-Service Technologies Market Growth Rate by Country: 2018 VS 2022 VS 2029

6.3 North America Self-Service Technologies Market Size by Country (2018-2023)

6.4 North America Self-Service Technologies Market Size by Country (2024-2029)

6.5 United States

6.6 Canada

7.1 Europe Self-Service Technologies Market Size (2018-2029)

7.2 Europe Self-Service Technologies Market Growth Rate by Country: 2018 VS 2022 VS 2029

7.3 Europe Self-Service Technologies Market Size by Country (2018-2023)

7.4 Europe Self-Service Technologies Market Size by Country (2024-2029)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8.1 Asia-Pacific Self-Service Technologies Market Size (2018-2029)

8.2 Asia-Pacific Self-Service Technologies Market Growth Rate by Region: 2018 VS 2022 VS 2029

8.3 Asia-Pacific Self-Service Technologies Market Size by Region (2018-2023)

8.4 Asia-Pacific Self-Service Technologies Market Size by Region (2024-2029)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9.1 Latin America Self-Service Technologies Market Size (2018-2029)

9.2 Latin America Self-Service Technologies Market Growth Rate by Country: 2018 VS 2022 VS 2029

9.3 Latin America Self-Service Technologies Market Size by Country (2018-2023)

9.4 Latin America Self-Service Technologies Market Size by Country (2024-2029)

9.5 Mexico

9.6 Brazil

10.1 Middle East & Africa Self-Service Technologies Market Size (2018-2029)

10.2 Middle East & Africa Self-Service Technologies Market Growth Rate by Country: 2018 VS 2022 VS 2029

10.3 Middle East & Africa Self-Service Technologies Market Size by Country (2018-2023)

10.4 Middle East & Africa Self-Service Technologies Market Size by Country (2024-2029)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11.1 Kiosk Information Systems Inc. (US)

11.1.1 Kiosk Information Systems Inc. (US) Company Detail

11.1.2 Kiosk Information Systems Inc. (US) Business Overview

11.1.3 Kiosk Information Systems Inc. (US) Self-Service Technologies Introduction

11.1.4 Kiosk Information Systems Inc. (US) Revenue in Self-Service Technologies Business (2018-2023)

11.1.5 Kiosk Information Systems Inc. (US) Recent Development

11.2 NCR Corporation (US)

11.2.1 NCR Corporation (US) Company Detail

11.2.2 NCR Corporation (US) Business Overview

11.2.3 NCR Corporation (US) Self-Service Technologies Introduction

11.2.4 NCR Corporation (US) Revenue in Self-Service Technologies Business (2018-2023)

11.2.5 NCR Corporation (US) Recent Development

11.3 HESS Cash Systems GmbH & Co. (Germany)

11.3.1 HESS Cash Systems GmbH & Co. (Germany) Company Detail

11.3.2 HESS Cash Systems GmbH & Co. (Germany) Business Overview

11.3.3 HESS Cash Systems GmbH & Co. (Germany) Self-Service Technologies Introduction

11.3.4 HESS Cash Systems GmbH & Co. (Germany) Revenue in Self-Service Technologies Business (2018-2023)

11.3.5 HESS Cash Systems GmbH & Co. (Germany) Recent Development

11.4 Fujitsu, Glory Ltd.

11.4.1 Fujitsu, Glory Ltd. Company Detail

11.4.2 Fujitsu, Glory Ltd. Business Overview

11.4.3 Fujitsu, Glory Ltd. Self-Service Technologies Introduction

11.4.4 Fujitsu, Glory Ltd. Revenue in Self-Service Technologies Business (2018-2023)

11.4.5 Fujitsu, Glory Ltd. Recent Development

11.5 Azkoyen Group

11.5.1 Azkoyen Group Company Detail

11.5.2 Azkoyen Group Business Overview

11.5.3 Azkoyen Group Self-Service Technologies Introduction

11.5.4 Azkoyen Group Revenue in Self-Service Technologies Business (2018-2023)

11.5.5 Azkoyen Group Recent Development

11.6 Crane Co. (USA)

11.6.1 Crane Co. (USA) Company Detail

11.6.2 Crane Co. (USA) Business Overview

11.6.3 Crane Co. (USA) Self-Service Technologies Introduction

11.6.4 Crane Co. (USA) Revenue in Self-Service Technologies Business (2018-2023)

11.6.5 Crane Co. (USA) Recent Development

11.7 Mass International Europe B.V. (Netherlands)

11.7.1 Mass International Europe B.V. (Netherlands) Company Detail

11.7.2 Mass International Europe B.V. (Netherlands) Business Overview

11.7.3 Mass International Europe B.V. (Netherlands) Self-Service Technologies Introduction

11.7.4 Mass International Europe B.V. (Netherlands) Revenue in Self-Service Technologies Business (2018-2023)

11.7.5 Mass International Europe B.V. (Netherlands) Recent Development

11.8 IBM Corporation (US)

11.8.1 IBM Corporation (US) Company Detail

11.8.2 IBM Corporation (US) Business Overview

11.8.3 IBM Corporation (US) Self-Service Technologies Introduction

11.8.4 IBM Corporation (US) Revenue in Self-Service Technologies Business (2018-2023)

11.8.5 IBM Corporation (US) Recent Development

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

List of Tables

    Table 1. Global Self-Service Technologies Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029

    Table 2. Key Players of ATM Machines

    Table 3. Key Players of Kiosk Machines

    Table 4. Key Players of Vending Machines

    Table 5. Global Self-Service Technologies Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029

    Table 6. Global Self-Service Technologies Market Size by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 7. Global Self-Service Technologies Market Size by Region (2018-2023) & (US$ Million)

    Table 8. Global Self-Service Technologies Market Share by Region (2018-2023)

    Table 9. Global Self-Service Technologies Forecasted Market Size by Region (2024-2029) & (US$ Million)

    Table 10. Global Self-Service Technologies Market Share by Region (2024-2029)

    Table 11. Self-Service Technologies Market Trends

    Table 12. Self-Service Technologies Market Drivers

    Table 13. Self-Service Technologies Market Challenges

    Table 14. Self-Service Technologies Market Restraints

    Table 15. Global Self-Service Technologies Revenue by Players (2018-2023) & (US$ Million)

    Table 16. Global Self-Service Technologies Market Share by Players (2018-2023)

    Table 17. Global Top Self-Service Technologies Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Self-Service Technologies as of 2022)

    Table 18. Ranking of Global Top Self-Service Technologies Companies by Revenue (US$ Million) in 2022

    Table 19. Global 5 Largest Players Market Share by Self-Service Technologies Revenue (CR5 and HHI) & (2018-2023)

    Table 20. Key Players Headquarters and Area Served

    Table 21. Key Players Self-Service Technologies Product Solution and Service

    Table 22. Date of Enter into Self-Service Technologies Market

    Table 23. Mergers & Acquisitions, Expansion Plans

    Table 24. Global Self-Service Technologies Market Size by Type (2018-2023) & (US$ Million)

    Table 25. Global Self-Service Technologies Revenue Market Share by Type (2018-2023)

    Table 26. Global Self-Service Technologies Forecasted Market Size by Type (2024-2029) & (US$ Million)

    Table 27. Global Self-Service Technologies Revenue Market Share by Type (2024-2029)

    Table 28. Global Self-Service Technologies Market Size by Application (2018-2023) & (US$ Million)

    Table 29. Global Self-Service Technologies Revenue Market Share by Application (2018-2023)

    Table 30. Global Self-Service Technologies Forecasted Market Size by Application (2024-2029) & (US$ Million)

    Table 31. Global Self-Service Technologies Revenue Market Share by Application (2024-2029)

    Table 32. North America Self-Service Technologies Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 33. North America Self-Service Technologies Market Size by Country (2018-2023) & (US$ Million)

    Table 34. North America Self-Service Technologies Market Size by Country (2024-2029) & (US$ Million)

    Table 35. Europe Self-Service Technologies Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 36. Europe Self-Service Technologies Market Size by Country (2018-2023) & (US$ Million)

    Table 37. Europe Self-Service Technologies Market Size by Country (2024-2029) & (US$ Million)

    Table 38. Asia-Pacific Self-Service Technologies Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 39. Asia-Pacific Self-Service Technologies Market Size by Region (2018-2023) & (US$ Million)

    Table 40. Asia-Pacific Self-Service Technologies Market Size by Region (2024-2029) & (US$ Million)

    Table 41. Latin America Self-Service Technologies Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 42. Latin America Self-Service Technologies Market Size by Country (2018-2023) & (US$ Million)

    Table 43. Latin America Self-Service Technologies Market Size by Country (2024-2029) & (US$ Million)

    Table 44. Middle East & Africa Self-Service Technologies Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 45. Middle East & Africa Self-Service Technologies Market Size by Country (2018-2023) & (US$ Million)

    Table 46. Middle East & Africa Self-Service Technologies Market Size by Country (2024-2029) & (US$ Million)

    Table 47. Kiosk Information Systems Inc. (US) Company Detail

    Table 48. Kiosk Information Systems Inc. (US) Business Overview

    Table 49. Kiosk Information Systems Inc. (US) Self-Service Technologies Product

    Table 50. Kiosk Information Systems Inc. (US) Revenue in Self-Service Technologies Business (2018-2023) & (US$ Million)

    Table 51. Kiosk Information Systems Inc. (US) Recent Development

    Table 52. NCR Corporation (US) Company Detail

    Table 53. NCR Corporation (US) Business Overview

    Table 54. NCR Corporation (US) Self-Service Technologies Product

    Table 55. NCR Corporation (US) Revenue in Self-Service Technologies Business (2018-2023) & (US$ Million)

    Table 56. NCR Corporation (US) Recent Development

    Table 57. HESS Cash Systems GmbH & Co. (Germany) Company Detail

    Table 58. HESS Cash Systems GmbH & Co. (Germany) Business Overview

    Table 59. HESS Cash Systems GmbH & Co. (Germany) Self-Service Technologies Product

    Table 60. HESS Cash Systems GmbH & Co. (Germany) Revenue in Self-Service Technologies Business (2018-2023) & (US$ Million)

    Table 61. HESS Cash Systems GmbH & Co. (Germany) Recent Development

    Table 62. Fujitsu, Glory Ltd. Company Detail

    Table 63. Fujitsu, Glory Ltd. Business Overview

    Table 64. Fujitsu, Glory Ltd. Self-Service Technologies Product

    Table 65. Fujitsu, Glory Ltd. Revenue in Self-Service Technologies Business (2018-2023) & (US$ Million)

    Table 66. Fujitsu, Glory Ltd. Recent Development

    Table 67. Azkoyen Group Company Detail

    Table 68. Azkoyen Group Business Overview

    Table 69. Azkoyen Group Self-Service Technologies Product

    Table 70. Azkoyen Group Revenue in Self-Service Technologies Business (2018-2023) & (US$ Million)

    Table 71. Azkoyen Group Recent Development

    Table 72. Crane Co. (USA) Company Detail

    Table 73. Crane Co. (USA) Business Overview

    Table 74. Crane Co. (USA) Self-Service Technologies Product

    Table 75. Crane Co. (USA) Revenue in Self-Service Technologies Business (2018-2023) & (US$ Million)

    Table 76. Crane Co. (USA) Recent Development

    Table 77. Mass International Europe B.V. (Netherlands) Company Detail

    Table 78. Mass International Europe B.V. (Netherlands) Business Overview

    Table 79. Mass International Europe B.V. (Netherlands) Self-Service Technologies Product

    Table 80. Mass International Europe B.V. (Netherlands) Revenue in Self-Service Technologies Business (2018-2023) & (US$ Million)

    Table 81. Mass International Europe B.V. (Netherlands) Recent Development

    Table 82. IBM Corporation (US) Company Detail

    Table 83. IBM Corporation (US) Business Overview

    Table 84. IBM Corporation (US) Self-Service Technologies Product

    Table 85. IBM Corporation (US) Revenue in Self-Service Technologies Business (2018-2023) & (US$ Million)

    Table 86. IBM Corporation (US) Recent Development

    Table 87. Research Programs/Design for This Report

    Table 88. Key Data Information from Secondary Sources

    Table 89. Key Data Information from Primary Sources

List of Figures

    Figure 1. Global Self-Service Technologies Market Size Comparison by Type (2023-2029) & (US$ Million)

    Figure 2. Global Self-Service Technologies Market Share by Type: 2022 VS 2029

    Figure 3. ATM Machines Features

    Figure 4. Kiosk Machines Features

    Figure 5. Vending Machines Features

    Figure 6. Global Self-Service Technologies Market Size Comparison by Application (2023-2029) & (US$ Million)

    Figure 7. Global Self-Service Technologies Market Share by Application: 2022 VS 2029

    Figure 8. Retail Case Studies

    Figure 9. Banking Case Studies

    Figure 10. Healthcare Case Studies

    Figure 11. Food & Beverage Case Studies

    Figure 12. Security & Surveillance Case Studies

    Figure 13. Self-Service Technologies Report Years Considered

    Figure 14. Global Self-Service Technologies Market Size (US$ Million), Year-over-Year: 2018-2029

    Figure 15. Global Self-Service Technologies Market Size, (US$ Million), 2018 VS 2022 VS 2029

    Figure 16. Global Self-Service Technologies Market Share by Region: 2022 VS 2029

    Figure 17. Global Self-Service Technologies Market Share by Players in 2022

    Figure 18. Global Top Self-Service Technologies Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Self-Service Technologies as of 2022)

    Figure 19. The Top 10 and 5 Players Market Share by Self-Service Technologies Revenue in 2022

    Figure 20. North America Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 21. North America Self-Service Technologies Market Share by Country (2018-2029)

    Figure 22. United States Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 23. Canada Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 24. Europe Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 25. Europe Self-Service Technologies Market Share by Country (2018-2029)

    Figure 26. Germany Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 27. France Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 28. U.K. Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 29. Italy Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 30. Russia Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 31. Nordic Countries Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 32. Asia-Pacific Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 33. Asia-Pacific Self-Service Technologies Market Share by Region (2018-2029)

    Figure 34. China Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 35. Japan Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 36. South Korea Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 37. Southeast Asia Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 38. India Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 39. Australia Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 40. Latin America Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 41. Latin America Self-Service Technologies Market Share by Country (2018-2029)

    Figure 42. Mexico Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 43. Brazil Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 44. Middle East & Africa Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 45. Middle East & Africa Self-Service Technologies Market Share by Country (2018-2029)

    Figure 46. Turkey Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 47. Saudi Arabia Self-Service Technologies Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 48. Kiosk Information Systems Inc. (US) Revenue Growth Rate in Self-Service Technologies Business (2018-2023)

    Figure 49. NCR Corporation (US) Revenue Growth Rate in Self-Service Technologies Business (2018-2023)

    Figure 50. HESS Cash Systems GmbH & Co. (Germany) Revenue Growth Rate in Self-Service Technologies Business (2018-2023)

    Figure 51. Fujitsu, Glory Ltd. Revenue Growth Rate in Self-Service Technologies Business (2018-2023)

    Figure 52. Azkoyen Group Revenue Growth Rate in Self-Service Technologies Business (2018-2023)

    Figure 53. Crane Co. (USA) Revenue Growth Rate in Self-Service Technologies Business (2018-2023)

    Figure 54. Mass International Europe B.V. (Netherlands) Revenue Growth Rate in Self-Service Technologies Business (2018-2023)

    Figure 55. IBM Corporation (US) Revenue Growth Rate in Self-Service Technologies Business (2018-2023)

    Figure 56. Bottom-up and Top-down Approaches for This Report

    Figure 57. Data Triangulation

    Figure 58. Key Executives Interviewed