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Global Public Cloud Based Contact Center Market Research Report 2024
Published Date: December 2024
|
Report Code: QYRE-Auto-35E18612
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Global Public Cloud Based Contact Center Market Research Report 2024
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Global Public Cloud Based Contact Center Market Research Report 2024

Code: QYRE-Auto-35E18612
Report
December 2024
Pages:86
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
Businesses
Amazon Web Services (AWS)
Genesys
NICE CXone
Five9
Cisco
Avaya
Twilio
8X8
Vonage
Talkdesk
Ringcentral
Microsoft
Zendesk
Freshworks
Mitel Networks

Public Cloud Based Contact Center Market Size

The global market for Public Cloud Based Contact Center was valued at US$ 7398 million in the year 2023 and is projected to reach a revised size of US$ 29250 million by 2030, growing at a CAGR of 21.7% during the forecast period.

Public Cloud Based Contact Center Market

Public Cloud Based Contact Center Market

A public cloud-based contact center is a customer service platform that operates on a public cloud infrastructure, allowing businesses to manage customer interactions through various communication channels (such as voice, chat, email, and social media) without the need for on-premise hardware or servers. This type of contact center leverages the scalability, flexibility, and cost-effectiveness of cloud computing to provide seamless, real-time customer support, often with AI-driven features such as chatbots and automated workflows.
North American market for Public Cloud Based Contact Center is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Public Cloud Based Contact Center is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Public Cloud Based Contact Center in Small And Medium-Sized Enterprises is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Public Cloud Based Contact Center include Amazon Web Services (AWS), Genesys, NICE CXone, Five9, Cisco, Avaya, Twilio, 8x8 Inc, Vonage, Talkdesk, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Public Cloud Based Contact Center, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Public Cloud Based Contact Center.
The Public Cloud Based Contact Center market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Public Cloud Based Contact Center market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Public Cloud Based Contact Center companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation

Scope of Public Cloud Based Contact Center Market Report

Report Metric Details
Report Name Public Cloud Based Contact Center Market
Accounted market size in year US$ 7398 million
Forecasted market size in 2030 US$ 29250 million
CAGR 21.7%
Base Year year
Forecasted years 2025 - 2030
Segment by Type
  • Solution
  • Services
Segment by Application
  • Small And Medium-Sized Enterprises
  • Large Enterprises
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company Amazon Web Services (AWS), Genesys, NICE CXone, Five9, Cisco, Avaya, Twilio, 8x8 Inc, Vonage, Talkdesk, RingCentral, Microsoft, Zendesk, Freshworks, Mitel Networks
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of Public Cloud Based Contact Center company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
  • Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 12: The main points and conclusions of the report.

FAQ for this report

How fast is Public Cloud Based Contact Center Market growing?

Ans: The Public Cloud Based Contact Center Market witnessing a CAGR of 21.7% during the forecast period 2025-2030.

What is the Public Cloud Based Contact Center Market size in 2030?

Ans: The Public Cloud Based Contact Center Market size in 2030 will be US$ 29250 million.

Who are the main players in the Public Cloud Based Contact Center Market report?

Ans: The main players in the Public Cloud Based Contact Center Market are Amazon Web Services (AWS), Genesys, NICE CXone, Five9, Cisco, Avaya, Twilio, 8x8 Inc, Vonage, Talkdesk, RingCentral, Microsoft, Zendesk, Freshworks, Mitel Networks

What are the Application segmentation covered in the Public Cloud Based Contact Center Market report?

Ans: The Applications covered in the Public Cloud Based Contact Center Market report are Small And Medium-Sized Enterprises, Large Enterprises

What are the Type segmentation covered in the Public Cloud Based Contact Center Market report?

Ans: The Types covered in the Public Cloud Based Contact Center Market report are Solution, Services

Recommended Reports

Contact Center Solutions

Cloud Communication Platforms

Public Cloud Services

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Public Cloud Based Contact Center Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Solution
1.2.3 Services
1.3 Market by Application
1.3.1 Global Public Cloud Based Contact Center Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Small And Medium-Sized Enterprises
1.3.3 Large Enterprises
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Public Cloud Based Contact Center Market Perspective (2019-2030)
2.2 Global Public Cloud Based Contact Center Growth Trends by Region
2.2.1 Global Public Cloud Based Contact Center Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Public Cloud Based Contact Center Historic Market Size by Region (2019-2024)
2.2.3 Public Cloud Based Contact Center Forecasted Market Size by Region (2025-2030)
2.3 Public Cloud Based Contact Center Market Dynamics
2.3.1 Public Cloud Based Contact Center Industry Trends
2.3.2 Public Cloud Based Contact Center Market Drivers
2.3.3 Public Cloud Based Contact Center Market Challenges
2.3.4 Public Cloud Based Contact Center Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Public Cloud Based Contact Center Players by Revenue
3.1.1 Global Top Public Cloud Based Contact Center Players by Revenue (2019-2024)
3.1.2 Global Public Cloud Based Contact Center Revenue Market Share by Players (2019-2024)
3.2 Global Public Cloud Based Contact Center Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Public Cloud Based Contact Center Revenue
3.4 Global Public Cloud Based Contact Center Market Concentration Ratio
3.4.1 Global Public Cloud Based Contact Center Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Public Cloud Based Contact Center Revenue in 2023
3.5 Global Key Players of Public Cloud Based Contact Center Head office and Area Served
3.6 Global Key Players of Public Cloud Based Contact Center, Product and Application
3.7 Global Key Players of Public Cloud Based Contact Center, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Public Cloud Based Contact Center Breakdown Data by Type
4.1 Global Public Cloud Based Contact Center Historic Market Size by Type (2019-2024)
4.2 Global Public Cloud Based Contact Center Forecasted Market Size by Type (2025-2030)
5 Public Cloud Based Contact Center Breakdown Data by Application
5.1 Global Public Cloud Based Contact Center Historic Market Size by Application (2019-2024)
5.2 Global Public Cloud Based Contact Center Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Public Cloud Based Contact Center Market Size (2019-2030)
6.2 North America Public Cloud Based Contact Center Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Public Cloud Based Contact Center Market Size by Country (2019-2024)
6.4 North America Public Cloud Based Contact Center Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Public Cloud Based Contact Center Market Size (2019-2030)
7.2 Europe Public Cloud Based Contact Center Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Public Cloud Based Contact Center Market Size by Country (2019-2024)
7.4 Europe Public Cloud Based Contact Center Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Public Cloud Based Contact Center Market Size (2019-2030)
8.2 Asia-Pacific Public Cloud Based Contact Center Market Growth Rate by Country: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Public Cloud Based Contact Center Market Size by Region (2019-2024)
8.4 Asia-Pacific Public Cloud Based Contact Center Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Public Cloud Based Contact Center Market Size (2019-2030)
9.2 Latin America Public Cloud Based Contact Center Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Public Cloud Based Contact Center Market Size by Country (2019-2024)
9.4 Latin America Public Cloud Based Contact Center Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Public Cloud Based Contact Center Market Size (2019-2030)
10.2 Middle East & Africa Public Cloud Based Contact Center Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Public Cloud Based Contact Center Market Size by Country (2019-2024)
10.4 Middle East & Africa Public Cloud Based Contact Center Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Amazon Web Services (AWS)
11.1.1 Amazon Web Services (AWS) Company Details
11.1.2 Amazon Web Services (AWS) Business Overview
11.1.3 Amazon Web Services (AWS) Public Cloud Based Contact Center Introduction
11.1.4 Amazon Web Services (AWS) Revenue in Public Cloud Based Contact Center Business (2019-2024)
11.1.5 Amazon Web Services (AWS) Recent Development
11.2 Genesys
11.2.1 Genesys Company Details
11.2.2 Genesys Business Overview
11.2.3 Genesys Public Cloud Based Contact Center Introduction
11.2.4 Genesys Revenue in Public Cloud Based Contact Center Business (2019-2024)
11.2.5 Genesys Recent Development
11.3 NICE CXone
11.3.1 NICE CXone Company Details
11.3.2 NICE CXone Business Overview
11.3.3 NICE CXone Public Cloud Based Contact Center Introduction
11.3.4 NICE CXone Revenue in Public Cloud Based Contact Center Business (2019-2024)
11.3.5 NICE CXone Recent Development
11.4 Five9
11.4.1 Five9 Company Details
11.4.2 Five9 Business Overview
11.4.3 Five9 Public Cloud Based Contact Center Introduction
11.4.4 Five9 Revenue in Public Cloud Based Contact Center Business (2019-2024)
11.4.5 Five9 Recent Development
11.5 Cisco
11.5.1 Cisco Company Details
11.5.2 Cisco Business Overview
11.5.3 Cisco Public Cloud Based Contact Center Introduction
11.5.4 Cisco Revenue in Public Cloud Based Contact Center Business (2019-2024)
11.5.5 Cisco Recent Development
11.6 Avaya
11.6.1 Avaya Company Details
11.6.2 Avaya Business Overview
11.6.3 Avaya Public Cloud Based Contact Center Introduction
11.6.4 Avaya Revenue in Public Cloud Based Contact Center Business (2019-2024)
11.6.5 Avaya Recent Development
11.7 Twilio
11.7.1 Twilio Company Details
11.7.2 Twilio Business Overview
11.7.3 Twilio Public Cloud Based Contact Center Introduction
11.7.4 Twilio Revenue in Public Cloud Based Contact Center Business (2019-2024)
11.7.5 Twilio Recent Development
11.8 8x8 Inc
11.8.1 8x8 Inc Company Details
11.8.2 8x8 Inc Business Overview
11.8.3 8x8 Inc Public Cloud Based Contact Center Introduction
11.8.4 8x8 Inc Revenue in Public Cloud Based Contact Center Business (2019-2024)
11.8.5 8x8 Inc Recent Development
11.9 Vonage
11.9.1 Vonage Company Details
11.9.2 Vonage Business Overview
11.9.3 Vonage Public Cloud Based Contact Center Introduction
11.9.4 Vonage Revenue in Public Cloud Based Contact Center Business (2019-2024)
11.9.5 Vonage Recent Development
11.10 Talkdesk
11.10.1 Talkdesk Company Details
11.10.2 Talkdesk Business Overview
11.10.3 Talkdesk Public Cloud Based Contact Center Introduction
11.10.4 Talkdesk Revenue in Public Cloud Based Contact Center Business (2019-2024)
11.10.5 Talkdesk Recent Development
11.11 RingCentral
11.11.1 RingCentral Company Details
11.11.2 RingCentral Business Overview
11.11.3 RingCentral Public Cloud Based Contact Center Introduction
11.11.4 RingCentral Revenue in Public Cloud Based Contact Center Business (2019-2024)
11.11.5 RingCentral Recent Development
11.12 Microsoft
11.12.1 Microsoft Company Details
11.12.2 Microsoft Business Overview
11.12.3 Microsoft Public Cloud Based Contact Center Introduction
11.12.4 Microsoft Revenue in Public Cloud Based Contact Center Business (2019-2024)
11.12.5 Microsoft Recent Development
11.13 Zendesk
11.13.1 Zendesk Company Details
11.13.2 Zendesk Business Overview
11.13.3 Zendesk Public Cloud Based Contact Center Introduction
11.13.4 Zendesk Revenue in Public Cloud Based Contact Center Business (2019-2024)
11.13.5 Zendesk Recent Development
11.14 Freshworks
11.14.1 Freshworks Company Details
11.14.2 Freshworks Business Overview
11.14.3 Freshworks Public Cloud Based Contact Center Introduction
11.14.4 Freshworks Revenue in Public Cloud Based Contact Center Business (2019-2024)
11.14.5 Freshworks Recent Development
11.15 Mitel Networks
11.15.1 Mitel Networks Company Details
11.15.2 Mitel Networks Business Overview
11.15.3 Mitel Networks Public Cloud Based Contact Center Introduction
11.15.4 Mitel Networks Revenue in Public Cloud Based Contact Center Business (2019-2024)
11.15.5 Mitel Networks Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
FEATURED COMPANIES
Businesses
Amazon Web Services (AWS)
Genesys
NICE CXone
Five9
Cisco
Avaya
Twilio
8X8
Vonage
Talkdesk
Ringcentral
Microsoft
Zendesk
Freshworks
Mitel Networks
List of Tables
 Table 1. Global Public Cloud Based Contact Center Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030
 Table 2. Key Players of Solution
 Table 3. Key Players of Services
 Table 4. Global Public Cloud Based Contact Center Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030
 Table 5. Global Public Cloud Based Contact Center Market Size by Region (US$ Million): 2019 VS 2023 VS 2030
 Table 6. Global Public Cloud Based Contact Center Market Size by Region (2019-2024) & (US$ Million)
 Table 7. Global Public Cloud Based Contact Center Market Share by Region (2019-2024)
 Table 8. Global Public Cloud Based Contact Center Forecasted Market Size by Region (2025-2030) & (US$ Million)
 Table 9. Global Public Cloud Based Contact Center Market Share by Region (2025-2030)
 Table 10. Public Cloud Based Contact Center Market Trends
 Table 11. Public Cloud Based Contact Center Market Drivers
 Table 12. Public Cloud Based Contact Center Market Challenges
 Table 13. Public Cloud Based Contact Center Market Restraints
 Table 14. Global Public Cloud Based Contact Center Revenue by Players (2019-2024) & (US$ Million)
 Table 15. Global Public Cloud Based Contact Center Market Share by Players (2019-2024)
 Table 16. Global Top Public Cloud Based Contact Center Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Public Cloud Based Contact Center as of 2023)
 Table 17. Ranking of Global Top Public Cloud Based Contact Center Companies by Revenue (US$ Million) in 2023
 Table 18. Global 5 Largest Players Market Share by Public Cloud Based Contact Center Revenue (CR5 and HHI) & (2019-2024)
 Table 19. Global Key Players of Public Cloud Based Contact Center, Headquarters and Area Served
 Table 20. Global Key Players of Public Cloud Based Contact Center, Product and Application
 Table 21. Global Key Players of Public Cloud Based Contact Center, Date of Enter into This Industry
 Table 22. Mergers & Acquisitions, Expansion Plans
 Table 23. Global Public Cloud Based Contact Center Market Size by Type (2019-2024) & (US$ Million)
 Table 24. Global Public Cloud Based Contact Center Revenue Market Share by Type (2019-2024)
 Table 25. Global Public Cloud Based Contact Center Forecasted Market Size by Type (2025-2030) & (US$ Million)
 Table 26. Global Public Cloud Based Contact Center Revenue Market Share by Type (2025-2030)
 Table 27. Global Public Cloud Based Contact Center Market Size by Application (2019-2024) & (US$ Million)
 Table 28. Global Public Cloud Based Contact Center Revenue Market Share by Application (2019-2024)
 Table 29. Global Public Cloud Based Contact Center Forecasted Market Size by Application (2025-2030) & (US$ Million)
 Table 30. Global Public Cloud Based Contact Center Revenue Market Share by Application (2025-2030)
 Table 31. North America Public Cloud Based Contact Center Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
 Table 32. North America Public Cloud Based Contact Center Market Size by Country (2019-2024) & (US$ Million)
 Table 33. North America Public Cloud Based Contact Center Market Size by Country (2025-2030) & (US$ Million)
 Table 34. Europe Public Cloud Based Contact Center Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
 Table 35. Europe Public Cloud Based Contact Center Market Size by Country (2019-2024) & (US$ Million)
 Table 36. Europe Public Cloud Based Contact Center Market Size by Country (2025-2030) & (US$ Million)
 Table 37. Asia-Pacific Public Cloud Based Contact Center Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
 Table 38. Asia-Pacific Public Cloud Based Contact Center Market Size by Region (2019-2024) & (US$ Million)
 Table 39. Asia-Pacific Public Cloud Based Contact Center Market Size by Region (2025-2030) & (US$ Million)
 Table 40. Latin America Public Cloud Based Contact Center Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
 Table 41. Latin America Public Cloud Based Contact Center Market Size by Country (2019-2024) & (US$ Million)
 Table 42. Latin America Public Cloud Based Contact Center Market Size by Country (2025-2030) & (US$ Million)
 Table 43. Middle East & Africa Public Cloud Based Contact Center Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
 Table 44. Middle East & Africa Public Cloud Based Contact Center Market Size by Country (2019-2024) & (US$ Million)
 Table 45. Middle East & Africa Public Cloud Based Contact Center Market Size by Country (2025-2030) & (US$ Million)
 Table 46. Amazon Web Services (AWS) Company Details
 Table 47. Amazon Web Services (AWS) Business Overview
 Table 48. Amazon Web Services (AWS) Public Cloud Based Contact Center Product
 Table 49. Amazon Web Services (AWS) Revenue in Public Cloud Based Contact Center Business (2019-2024) & (US$ Million)
 Table 50. Amazon Web Services (AWS) Recent Development
 Table 51. Genesys Company Details
 Table 52. Genesys Business Overview
 Table 53. Genesys Public Cloud Based Contact Center Product
 Table 54. Genesys Revenue in Public Cloud Based Contact Center Business (2019-2024) & (US$ Million)
 Table 55. Genesys Recent Development
 Table 56. NICE CXone Company Details
 Table 57. NICE CXone Business Overview
 Table 58. NICE CXone Public Cloud Based Contact Center Product
 Table 59. NICE CXone Revenue in Public Cloud Based Contact Center Business (2019-2024) & (US$ Million)
 Table 60. NICE CXone Recent Development
 Table 61. Five9 Company Details
 Table 62. Five9 Business Overview
 Table 63. Five9 Public Cloud Based Contact Center Product
 Table 64. Five9 Revenue in Public Cloud Based Contact Center Business (2019-2024) & (US$ Million)
 Table 65. Five9 Recent Development
 Table 66. Cisco Company Details
 Table 67. Cisco Business Overview
 Table 68. Cisco Public Cloud Based Contact Center Product
 Table 69. Cisco Revenue in Public Cloud Based Contact Center Business (2019-2024) & (US$ Million)
 Table 70. Cisco Recent Development
 Table 71. Avaya Company Details
 Table 72. Avaya Business Overview
 Table 73. Avaya Public Cloud Based Contact Center Product
 Table 74. Avaya Revenue in Public Cloud Based Contact Center Business (2019-2024) & (US$ Million)
 Table 75. Avaya Recent Development
 Table 76. Twilio Company Details
 Table 77. Twilio Business Overview
 Table 78. Twilio Public Cloud Based Contact Center Product
 Table 79. Twilio Revenue in Public Cloud Based Contact Center Business (2019-2024) & (US$ Million)
 Table 80. Twilio Recent Development
 Table 81. 8x8 Inc Company Details
 Table 82. 8x8 Inc Business Overview
 Table 83. 8x8 Inc Public Cloud Based Contact Center Product
 Table 84. 8x8 Inc Revenue in Public Cloud Based Contact Center Business (2019-2024) & (US$ Million)
 Table 85. 8x8 Inc Recent Development
 Table 86. Vonage Company Details
 Table 87. Vonage Business Overview
 Table 88. Vonage Public Cloud Based Contact Center Product
 Table 89. Vonage Revenue in Public Cloud Based Contact Center Business (2019-2024) & (US$ Million)
 Table 90. Vonage Recent Development
 Table 91. Talkdesk Company Details
 Table 92. Talkdesk Business Overview
 Table 93. Talkdesk Public Cloud Based Contact Center Product
 Table 94. Talkdesk Revenue in Public Cloud Based Contact Center Business (2019-2024) & (US$ Million)
 Table 95. Talkdesk Recent Development
 Table 96. RingCentral Company Details
 Table 97. RingCentral Business Overview
 Table 98. RingCentral Public Cloud Based Contact Center Product
 Table 99. RingCentral Revenue in Public Cloud Based Contact Center Business (2019-2024) & (US$ Million)
 Table 100. RingCentral Recent Development
 Table 101. Microsoft Company Details
 Table 102. Microsoft Business Overview
 Table 103. Microsoft Public Cloud Based Contact Center Product
 Table 104. Microsoft Revenue in Public Cloud Based Contact Center Business (2019-2024) & (US$ Million)
 Table 105. Microsoft Recent Development
 Table 106. Zendesk Company Details
 Table 107. Zendesk Business Overview
 Table 108. Zendesk Public Cloud Based Contact Center Product
 Table 109. Zendesk Revenue in Public Cloud Based Contact Center Business (2019-2024) & (US$ Million)
 Table 110. Zendesk Recent Development
 Table 111. Freshworks Company Details
 Table 112. Freshworks Business Overview
 Table 113. Freshworks Public Cloud Based Contact Center Product
 Table 114. Freshworks Revenue in Public Cloud Based Contact Center Business (2019-2024) & (US$ Million)
 Table 115. Freshworks Recent Development
 Table 116. Mitel Networks Company Details
 Table 117. Mitel Networks Business Overview
 Table 118. Mitel Networks Public Cloud Based Contact Center Product
 Table 119. Mitel Networks Revenue in Public Cloud Based Contact Center Business (2019-2024) & (US$ Million)
 Table 120. Mitel Networks Recent Development
 Table 121. Research Programs/Design for This Report
 Table 122. Key Data Information from Secondary Sources
 Table 123. Key Data Information from Primary Sources
 Table 124. Authors List of This Report


List of Figures
 Figure 1. Public Cloud Based Contact Center Picture
 Figure 2. Global Public Cloud Based Contact Center Market Size Comparison by Type (2024-2030) & (US$ Million)
 Figure 3. Global Public Cloud Based Contact Center Market Share by Type: 2023 VS 2030
 Figure 4. Solution Features
 Figure 5. Services Features
 Figure 6. Global Public Cloud Based Contact Center Market Size by Application (2024-2030) & (US$ Million)
 Figure 7. Global Public Cloud Based Contact Center Market Share by Application: 2023 VS 2030
 Figure 8. Small And Medium-Sized Enterprises Case Studies
 Figure 9. Large Enterprises Case Studies
 Figure 10. Public Cloud Based Contact Center Report Years Considered
 Figure 11. Global Public Cloud Based Contact Center Market Size (US$ Million), Year-over-Year: 2019-2030
 Figure 12. Global Public Cloud Based Contact Center Market Size, (US$ Million), 2019 VS 2023 VS 2030
 Figure 13. Global Public Cloud Based Contact Center Market Share by Region: 2023 VS 2030
 Figure 14. Global Public Cloud Based Contact Center Market Share by Players in 2023
 Figure 15. Global Top Public Cloud Based Contact Center Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Public Cloud Based Contact Center as of 2023)
 Figure 16. The Top 10 and 5 Players Market Share by Public Cloud Based Contact Center Revenue in 2023
 Figure 17. North America Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 18. North America Public Cloud Based Contact Center Market Share by Country (2019-2030)
 Figure 19. United States Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 20. Canada Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 21. Europe Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 22. Europe Public Cloud Based Contact Center Market Share by Country (2019-2030)
 Figure 23. Germany Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 24. France Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 25. U.K. Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 26. Italy Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 27. Russia Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 28. Nordic Countries Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 29. Asia-Pacific Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 30. Asia-Pacific Public Cloud Based Contact Center Market Share by Region (2019-2030)
 Figure 31. China Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 32. Japan Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 33. South Korea Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 34. Southeast Asia Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 35. India Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 36. Australia Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 37. Latin America Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 38. Latin America Public Cloud Based Contact Center Market Share by Country (2019-2030)
 Figure 39. Mexico Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 40. Brazil Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 41. Middle East & Africa Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 42. Middle East & Africa Public Cloud Based Contact Center Market Share by Country (2019-2030)
 Figure 43. Turkey Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 44. Saudi Arabia Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 45. UAE Public Cloud Based Contact Center Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 46. Amazon Web Services (AWS) Revenue Growth Rate in Public Cloud Based Contact Center Business (2019-2024)
 Figure 47. Genesys Revenue Growth Rate in Public Cloud Based Contact Center Business (2019-2024)
 Figure 48. NICE CXone Revenue Growth Rate in Public Cloud Based Contact Center Business (2019-2024)
 Figure 49. Five9 Revenue Growth Rate in Public Cloud Based Contact Center Business (2019-2024)
 Figure 50. Cisco Revenue Growth Rate in Public Cloud Based Contact Center Business (2019-2024)
 Figure 51. Avaya Revenue Growth Rate in Public Cloud Based Contact Center Business (2019-2024)
 Figure 52. Twilio Revenue Growth Rate in Public Cloud Based Contact Center Business (2019-2024)
 Figure 53. 8x8 Inc Revenue Growth Rate in Public Cloud Based Contact Center Business (2019-2024)
 Figure 54. Vonage Revenue Growth Rate in Public Cloud Based Contact Center Business (2019-2024)
 Figure 55. Talkdesk Revenue Growth Rate in Public Cloud Based Contact Center Business (2019-2024)
 Figure 56. RingCentral Revenue Growth Rate in Public Cloud Based Contact Center Business (2019-2024)
 Figure 57. Microsoft Revenue Growth Rate in Public Cloud Based Contact Center Business (2019-2024)
 Figure 58. Zendesk Revenue Growth Rate in Public Cloud Based Contact Center Business (2019-2024)
 Figure 59. Freshworks Revenue Growth Rate in Public Cloud Based Contact Center Business (2019-2024)
 Figure 60. Mitel Networks Revenue Growth Rate in Public Cloud Based Contact Center Business (2019-2024)
 Figure 61. Bottom-up and Top-down Approaches for This Report
 Figure 62. Data Triangulation
 Figure 63. Key Executives Interviewed
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Global Businesses Cloud Contact Center Software Market Research Report 2025
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