Global Social Customer Relationship Management (CRM) Software Market Research Report 2023

Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy, supported by technology platform, business processes, and social network, which helps to engage customers in a collaborative manner to provide mutual benefits to both parties. Social CRM has various applications including marketing, sales, customer services, social engagement with prospective customers, and social support to customers.

The global Social Customer Relationship Management (CRM) Software market was valued at US$ million in 2022 and is anticipated to reach US$ million by 2029, witnessing a CAGR of % during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

North American market for Social Customer Relationship Management (CRM) Software is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

Asia-Pacific market for Social Customer Relationship Management (CRM) Software is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The global market for Social Customer Relationship Management (CRM) Software in SMEs is estimated to increase from $ million in 2023 to $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The key global companies of Social Customer Relationship Management (CRM) Software include Salesforce.com, SAP AG, Oracle, Microsoft Dynamics CRM, Jive Software, Lithium Technologies, Visible Technologies, Artesian Solutions and Bazaarvoice, etc. In 2022, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Social Customer Relationship Management (CRM) Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Social Customer Relationship Management (CRM) Software.

The Social Customer Relationship Management (CRM) Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Social Customer Relationship Management (CRM) Software market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Social Customer Relationship Management (CRM) Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Type: 2018 VS 2022 VS 2029

1.2.2 Cloud-based

1.2.3 On-premises

1.3 Market by Application

1.3.1 Global Social Customer Relationship Management (CRM) Software Market Growth by Application: 2018 VS 2022 VS 2029

1.3.2 SMEs

1.3.3 Large Enterprises

1.3.4 Others

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2.1 Global Social Customer Relationship Management (CRM) Software Market Perspective (2018-2029)

2.2 Social Customer Relationship Management (CRM) Software Growth Trends by Region

2.2.1 Global Social Customer Relationship Management (CRM) Software Market Size by Region: 2018 VS 2022 VS 2029

2.2.2 Social Customer Relationship Management (CRM) Software Historic Market Size by Region (2018-2023)

2.2.3 Social Customer Relationship Management (CRM) Software Forecasted Market Size by Region (2024-2029)

2.3 Social Customer Relationship Management (CRM) Software Market Dynamics

2.3.1 Social Customer Relationship Management (CRM) Software Industry Trends

2.3.2 Social Customer Relationship Management (CRM) Software Market Drivers

2.3.3 Social Customer Relationship Management (CRM) Software Market Challenges

2.3.4 Social Customer Relationship Management (CRM) Software Market Restraints

3.1 Global Top Social Customer Relationship Management (CRM) Software Players by Revenue

3.1.1 Global Top Social Customer Relationship Management (CRM) Software Players by Revenue (2018-2023)

3.1.2 Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Players (2018-2023)

3.2 Global Social Customer Relationship Management (CRM) Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Social Customer Relationship Management (CRM) Software Revenue

3.4 Global Social Customer Relationship Management (CRM) Software Market Concentration Ratio

3.4.1 Global Social Customer Relationship Management (CRM) Software Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Social Customer Relationship Management (CRM) Software Revenue in 2022

3.5 Social Customer Relationship Management (CRM) Software Key Players Head office and Area Served

3.6 Key Players Social Customer Relationship Management (CRM) Software Product Solution and Service

3.7 Date of Enter into Social Customer Relationship Management (CRM) Software Market

3.8 Mergers & Acquisitions, Expansion Plans

4.1 Global Social Customer Relationship Management (CRM) Software Historic Market Size by Type (2018-2023)

4.2 Global Social Customer Relationship Management (CRM) Software Forecasted Market Size by Type (2024-2029)

5.1 Global Social Customer Relationship Management (CRM) Software Historic Market Size by Application (2018-2023)

5.2 Global Social Customer Relationship Management (CRM) Software Forecasted Market Size by Application (2024-2029)

6.1 North America Social Customer Relationship Management (CRM) Software Market Size (2018-2029)

6.2 North America Social Customer Relationship Management (CRM) Software Market Growth Rate by Country: 2018 VS 2022 VS 2029

6.3 North America Social Customer Relationship Management (CRM) Software Market Size by Country (2018-2023)

6.4 North America Social Customer Relationship Management (CRM) Software Market Size by Country (2024-2029)

6.5 United States

6.6 Canada

7.1 Europe Social Customer Relationship Management (CRM) Software Market Size (2018-2029)

7.2 Europe Social Customer Relationship Management (CRM) Software Market Growth Rate by Country: 2018 VS 2022 VS 2029

7.3 Europe Social Customer Relationship Management (CRM) Software Market Size by Country (2018-2023)

7.4 Europe Social Customer Relationship Management (CRM) Software Market Size by Country (2024-2029)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8.1 Asia-Pacific Social Customer Relationship Management (CRM) Software Market Size (2018-2029)

8.2 Asia-Pacific Social Customer Relationship Management (CRM) Software Market Growth Rate by Region: 2018 VS 2022 VS 2029

8.3 Asia-Pacific Social Customer Relationship Management (CRM) Software Market Size by Region (2018-2023)

8.4 Asia-Pacific Social Customer Relationship Management (CRM) Software Market Size by Region (2024-2029)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9.1 Latin America Social Customer Relationship Management (CRM) Software Market Size (2018-2029)

9.2 Latin America Social Customer Relationship Management (CRM) Software Market Growth Rate by Country: 2018 VS 2022 VS 2029

9.3 Latin America Social Customer Relationship Management (CRM) Software Market Size by Country (2018-2023)

9.4 Latin America Social Customer Relationship Management (CRM) Software Market Size by Country (2024-2029)

9.5 Mexico

9.6 Brazil

10.1 Middle East & Africa Social Customer Relationship Management (CRM) Software Market Size (2018-2029)

10.2 Middle East & Africa Social Customer Relationship Management (CRM) Software Market Growth Rate by Country: 2018 VS 2022 VS 2029

10.3 Middle East & Africa Social Customer Relationship Management (CRM) Software Market Size by Country (2018-2023)

10.4 Middle East & Africa Social Customer Relationship Management (CRM) Software Market Size by Country (2024-2029)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11.1 Salesforce.com

11.1.1 Salesforce.com Company Detail

11.1.2 Salesforce.com Business Overview

11.1.3 Salesforce.com Social Customer Relationship Management (CRM) Software Introduction

11.1.4 Salesforce.com Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023)

11.1.5 Salesforce.com Recent Development

11.2 SAP AG

11.2.1 SAP AG Company Detail

11.2.2 SAP AG Business Overview

11.2.3 SAP AG Social Customer Relationship Management (CRM) Software Introduction

11.2.4 SAP AG Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023)

11.2.5 SAP AG Recent Development

11.3 Oracle

11.3.1 Oracle Company Detail

11.3.2 Oracle Business Overview

11.3.3 Oracle Social Customer Relationship Management (CRM) Software Introduction

11.3.4 Oracle Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023)

11.3.5 Oracle Recent Development

11.4 Microsoft Dynamics CRM

11.4.1 Microsoft Dynamics CRM Company Detail

11.4.2 Microsoft Dynamics CRM Business Overview

11.4.3 Microsoft Dynamics CRM Social Customer Relationship Management (CRM) Software Introduction

11.4.4 Microsoft Dynamics CRM Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023)

11.4.5 Microsoft Dynamics CRM Recent Development

11.5 Jive Software

11.5.1 Jive Software Company Detail

11.5.2 Jive Software Business Overview

11.5.3 Jive Software Social Customer Relationship Management (CRM) Software Introduction

11.5.4 Jive Software Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023)

11.5.5 Jive Software Recent Development

11.6 Lithium Technologies

11.6.1 Lithium Technologies Company Detail

11.6.2 Lithium Technologies Business Overview

11.6.3 Lithium Technologies Social Customer Relationship Management (CRM) Software Introduction

11.6.4 Lithium Technologies Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023)

11.6.5 Lithium Technologies Recent Development

11.7 Visible Technologies

11.7.1 Visible Technologies Company Detail

11.7.2 Visible Technologies Business Overview

11.7.3 Visible Technologies Social Customer Relationship Management (CRM) Software Introduction

11.7.4 Visible Technologies Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023)

11.7.5 Visible Technologies Recent Development

11.8 Artesian Solutions

11.8.1 Artesian Solutions Company Detail

11.8.2 Artesian Solutions Business Overview

11.8.3 Artesian Solutions Social Customer Relationship Management (CRM) Software Introduction

11.8.4 Artesian Solutions Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023)

11.8.5 Artesian Solutions Recent Development

11.9 Bazaarvoice

11.9.1 Bazaarvoice Company Detail

11.9.2 Bazaarvoice Business Overview

11.9.3 Bazaarvoice Social Customer Relationship Management (CRM) Software Introduction

11.9.4 Bazaarvoice Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023)

11.9.5 Bazaarvoice Recent Development

11.10 QuestBack

11.10.1 QuestBack Company Detail

11.10.2 QuestBack Business Overview

11.10.3 QuestBack Social Customer Relationship Management (CRM) Software Introduction

11.10.4 QuestBack Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023)

11.10.5 QuestBack Recent Development

11.11 Attensity Group

11.11.1 Attensity Group Company Detail

11.11.2 Attensity Group Business Overview

11.11.3 Attensity Group Social Customer Relationship Management (CRM) Software Introduction

11.11.4 Attensity Group Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023)

11.11.5 Attensity Group Recent Development

11.12 Leaf Group

11.12.1 Leaf Group Company Detail

11.12.2 Leaf Group Business Overview

11.12.3 Leaf Group Social Customer Relationship Management (CRM) Software Introduction

11.12.4 Leaf Group Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023)

11.12.5 Leaf Group Recent Development

11.13 Kana Software

11.13.1 Kana Software Company Detail

11.13.2 Kana Software Business Overview

11.13.3 Kana Software Social Customer Relationship Management (CRM) Software Introduction

11.13.4 Kana Software Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023)

11.13.5 Kana Software Recent Development

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

List of Tables

    Table 1. Global Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029

    Table 2. Key Players of Cloud-based

    Table 3. Key Players of On-premises

    Table 4. Global Social Customer Relationship Management (CRM) Software Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029

    Table 5. Global Social Customer Relationship Management (CRM) Software Market Size by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 6. Global Social Customer Relationship Management (CRM) Software Market Size by Region (2018-2023) & (US$ Million)

    Table 7. Global Social Customer Relationship Management (CRM) Software Market Share by Region (2018-2023)

    Table 8. Global Social Customer Relationship Management (CRM) Software Forecasted Market Size by Region (2024-2029) & (US$ Million)

    Table 9. Global Social Customer Relationship Management (CRM) Software Market Share by Region (2024-2029)

    Table 10. Social Customer Relationship Management (CRM) Software Market Trends

    Table 11. Social Customer Relationship Management (CRM) Software Market Drivers

    Table 12. Social Customer Relationship Management (CRM) Software Market Challenges

    Table 13. Social Customer Relationship Management (CRM) Software Market Restraints

    Table 14. Global Social Customer Relationship Management (CRM) Software Revenue by Players (2018-2023) & (US$ Million)

    Table 15. Global Social Customer Relationship Management (CRM) Software Market Share by Players (2018-2023)

    Table 16. Global Top Social Customer Relationship Management (CRM) Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Social Customer Relationship Management (CRM) Software as of 2022)

    Table 17. Ranking of Global Top Social Customer Relationship Management (CRM) Software Companies by Revenue (US$ Million) in 2022

    Table 18. Global 5 Largest Players Market Share by Social Customer Relationship Management (CRM) Software Revenue (CR5 and HHI) & (2018-2023)

    Table 19. Key Players Headquarters and Area Served

    Table 20. Key Players Social Customer Relationship Management (CRM) Software Product Solution and Service

    Table 21. Date of Enter into Social Customer Relationship Management (CRM) Software Market

    Table 22. Mergers & Acquisitions, Expansion Plans

    Table 23. Global Social Customer Relationship Management (CRM) Software Market Size by Type (2018-2023) & (US$ Million)

    Table 24. Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2018-2023)

    Table 25. Global Social Customer Relationship Management (CRM) Software Forecasted Market Size by Type (2024-2029) & (US$ Million)

    Table 26. Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2024-2029)

    Table 27. Global Social Customer Relationship Management (CRM) Software Market Size by Application (2018-2023) & (US$ Million)

    Table 28. Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Application (2018-2023)

    Table 29. Global Social Customer Relationship Management (CRM) Software Forecasted Market Size by Application (2024-2029) & (US$ Million)

    Table 30. Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Application (2024-2029)

    Table 31. North America Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 32. North America Social Customer Relationship Management (CRM) Software Market Size by Country (2018-2023) & (US$ Million)

    Table 33. North America Social Customer Relationship Management (CRM) Software Market Size by Country (2024-2029) & (US$ Million)

    Table 34. Europe Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 35. Europe Social Customer Relationship Management (CRM) Software Market Size by Country (2018-2023) & (US$ Million)

    Table 36. Europe Social Customer Relationship Management (CRM) Software Market Size by Country (2024-2029) & (US$ Million)

    Table 37. Asia-Pacific Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 38. Asia-Pacific Social Customer Relationship Management (CRM) Software Market Size by Region (2018-2023) & (US$ Million)

    Table 39. Asia-Pacific Social Customer Relationship Management (CRM) Software Market Size by Region (2024-2029) & (US$ Million)

    Table 40. Latin America Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 41. Latin America Social Customer Relationship Management (CRM) Software Market Size by Country (2018-2023) & (US$ Million)

    Table 42. Latin America Social Customer Relationship Management (CRM) Software Market Size by Country (2024-2029) & (US$ Million)

    Table 43. Middle East & Africa Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 44. Middle East & Africa Social Customer Relationship Management (CRM) Software Market Size by Country (2018-2023) & (US$ Million)

    Table 45. Middle East & Africa Social Customer Relationship Management (CRM) Software Market Size by Country (2024-2029) & (US$ Million)

    Table 46. Salesforce.com Company Detail

    Table 47. Salesforce.com Business Overview

    Table 48. Salesforce.com Social Customer Relationship Management (CRM) Software Product

    Table 49. Salesforce.com Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)

    Table 50. Salesforce.com Recent Development

    Table 51. SAP AG Company Detail

    Table 52. SAP AG Business Overview

    Table 53. SAP AG Social Customer Relationship Management (CRM) Software Product

    Table 54. SAP AG Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)

    Table 55. SAP AG Recent Development

    Table 56. Oracle Company Detail

    Table 57. Oracle Business Overview

    Table 58. Oracle Social Customer Relationship Management (CRM) Software Product

    Table 59. Oracle Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)

    Table 60. Oracle Recent Development

    Table 61. Microsoft Dynamics CRM Company Detail

    Table 62. Microsoft Dynamics CRM Business Overview

    Table 63. Microsoft Dynamics CRM Social Customer Relationship Management (CRM) Software Product

    Table 64. Microsoft Dynamics CRM Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)

    Table 65. Microsoft Dynamics CRM Recent Development

    Table 66. Jive Software Company Detail

    Table 67. Jive Software Business Overview

    Table 68. Jive Software Social Customer Relationship Management (CRM) Software Product

    Table 69. Jive Software Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)

    Table 70. Jive Software Recent Development

    Table 71. Lithium Technologies Company Detail

    Table 72. Lithium Technologies Business Overview

    Table 73. Lithium Technologies Social Customer Relationship Management (CRM) Software Product

    Table 74. Lithium Technologies Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)

    Table 75. Lithium Technologies Recent Development

    Table 76. Visible Technologies Company Detail

    Table 77. Visible Technologies Business Overview

    Table 78. Visible Technologies Social Customer Relationship Management (CRM) Software Product

    Table 79. Visible Technologies Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)

    Table 80. Visible Technologies Recent Development

    Table 81. Artesian Solutions Company Detail

    Table 82. Artesian Solutions Business Overview

    Table 83. Artesian Solutions Social Customer Relationship Management (CRM) Software Product

    Table 84. Artesian Solutions Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)

    Table 85. Artesian Solutions Recent Development

    Table 86. Bazaarvoice Company Detail

    Table 87. Bazaarvoice Business Overview

    Table 88. Bazaarvoice Social Customer Relationship Management (CRM) Software Product

    Table 89. Bazaarvoice Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)

    Table 90. Bazaarvoice Recent Development

    Table 91. QuestBack Company Detail

    Table 92. QuestBack Business Overview

    Table 93. QuestBack Social Customer Relationship Management (CRM) Software Product

    Table 94. QuestBack Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)

    Table 95. QuestBack Recent Development

    Table 96. Attensity Group Company Detail

    Table 97. Attensity Group Business Overview

    Table 98. Attensity Group Social Customer Relationship Management (CRM) Software Product

    Table 99. Attensity Group Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)

    Table 100. Attensity Group Recent Development

    Table 101. Leaf Group Company Detail

    Table 102. Leaf Group Business Overview

    Table 103. Leaf Group Social Customer Relationship Management (CRM) Software Product

    Table 104. Leaf Group Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)

    Table 105. Leaf Group Recent Development

    Table 106. Kana Software Company Detail

    Table 107. Kana Software Business Overview

    Table 108. Kana Software Social Customer Relationship Management (CRM) Software Product

    Table 109. Kana Software Revenue in Social Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)

    Table 110. Kana Software Recent Development

    Table 111. Research Programs/Design for This Report

    Table 112. Key Data Information from Secondary Sources

    Table 113. Key Data Information from Primary Sources

List of Figures

    Figure 1. Global Social Customer Relationship Management (CRM) Software Market Size Comparison by Type (2023-2029) & (US$ Million)

    Figure 2. Global Social Customer Relationship Management (CRM) Software Market Share by Type: 2022 VS 2029

    Figure 3. Cloud-based Features

    Figure 4. On-premises Features

    Figure 5. Global Social Customer Relationship Management (CRM) Software Market Size Comparison by Application (2023-2029) & (US$ Million)

    Figure 6. Global Social Customer Relationship Management (CRM) Software Market Share by Application: 2022 VS 2029

    Figure 7. SMEs Case Studies

    Figure 8. Large Enterprises Case Studies

    Figure 9. Others Case Studies

    Figure 10. Social Customer Relationship Management (CRM) Software Report Years Considered

    Figure 11. Global Social Customer Relationship Management (CRM) Software Market Size (US$ Million), Year-over-Year: 2018-2029

    Figure 12. Global Social Customer Relationship Management (CRM) Software Market Size, (US$ Million), 2018 VS 2022 VS 2029

    Figure 13. Global Social Customer Relationship Management (CRM) Software Market Share by Region: 2022 VS 2029

    Figure 14. Global Social Customer Relationship Management (CRM) Software Market Share by Players in 2022

    Figure 15. Global Top Social Customer Relationship Management (CRM) Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Social Customer Relationship Management (CRM) Software as of 2022)

    Figure 16. The Top 10 and 5 Players Market Share by Social Customer Relationship Management (CRM) Software Revenue in 2022

    Figure 17. North America Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 18. North America Social Customer Relationship Management (CRM) Software Market Share by Country (2018-2029)

    Figure 19. United States Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 20. Canada Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 21. Europe Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 22. Europe Social Customer Relationship Management (CRM) Software Market Share by Country (2018-2029)

    Figure 23. Germany Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 24. France Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 25. U.K. Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 26. Italy Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 27. Russia Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 28. Nordic Countries Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 29. Asia-Pacific Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 30. Asia-Pacific Social Customer Relationship Management (CRM) Software Market Share by Region (2018-2029)

    Figure 31. China Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 32. Japan Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 33. South Korea Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 34. Southeast Asia Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 35. India Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 36. Australia Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 37. Latin America Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 38. Latin America Social Customer Relationship Management (CRM) Software Market Share by Country (2018-2029)

    Figure 39. Mexico Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 40. Brazil Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 41. Middle East & Africa Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 42. Middle East & Africa Social Customer Relationship Management (CRM) Software Market Share by Country (2018-2029)

    Figure 43. Turkey Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 44. Saudi Arabia Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 45. Salesforce.com Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2018-2023)

    Figure 46. SAP AG Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2018-2023)

    Figure 47. Oracle Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2018-2023)

    Figure 48. Microsoft Dynamics CRM Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2018-2023)

    Figure 49. Jive Software Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2018-2023)

    Figure 50. Lithium Technologies Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2018-2023)

    Figure 51. Visible Technologies Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2018-2023)

    Figure 52. Artesian Solutions Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2018-2023)

    Figure 53. Bazaarvoice Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2018-2023)

    Figure 54. QuestBack Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2018-2023)

    Figure 55. Attensity Group Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2018-2023)

    Figure 56. Leaf Group Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2018-2023)

    Figure 57. Kana Software Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2018-2023)

    Figure 58. Bottom-up and Top-down Approaches for This Report

    Figure 59. Data Triangulation

    Figure 60. Key Executives Interviewed