The global market for Social Customer Relationship Management (CRM) Software was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.

Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy, supported by technology platform, business processes, and social network, which helps to engage customers in a collaborative manner to provide mutual benefits to both parties. Social CRM has various applications including marketing, sales, customer services, social engagement with prospective customers, and social support to customers.

North American market for Social Customer Relationship Management (CRM) Software is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

Asia-Pacific market for Social Customer Relationship Management (CRM) Software is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The global market for Social Customer Relationship Management (CRM) Software in SMEs is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The major global companies of Social Customer Relationship Management (CRM) Software include Salesforce.com, SAP AG, Oracle, Microsoft Dynamics CRM, Jive Software, Lithium Technologies, Visible Technologies, Artesian Solutions, Bazaarvoice, QuestBack, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Social Customer Relationship Management (CRM) Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Social Customer Relationship Management (CRM) Software.

The Social Customer Relationship Management (CRM) Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Social Customer Relationship Management (CRM) Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Social Customer Relationship Management (CRM) Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of Social Customer Relationship Management (CRM) Software Market Report

Report Metric	Details
Report Name	Social Customer Relationship Management (CRM) Software Market
Segment by Type	Cloud-based On-premises
Segment by Application	SMEs Large Enterprises Others
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Salesforce.com, SAP AG, Oracle, Microsoft Dynamics CRM, Jive Software, Lithium Technologies, Visible Technologies, Artesian Solutions, Bazaarvoice, QuestBack, Attensity Group, Leaf Group, Kana Software
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Social Customer Relationship Management (CRM) Software company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Social Customer Relationship Management (CRM) Software Market report?

Ans: The main players in the Social Customer Relationship Management (CRM) Software Market are Salesforce.com, SAP AG, Oracle, Microsoft Dynamics CRM, Jive Software, Lithium Technologies, Visible Technologies, Artesian Solutions, Bazaarvoice, QuestBack, Attensity Group, Leaf Group, Kana Software

What are the Application segmentation covered in the Social Customer Relationship Management (CRM) Software Market report?

Ans: The Applications covered in the Social Customer Relationship Management (CRM) Software Market report are SMEs, Large Enterprises, Others

What are the Type segmentation covered in the Social Customer Relationship Management (CRM) Software Market report?

Ans: The Types covered in the Social Customer Relationship Management (CRM) Software Market report are Cloud-based, On-premises

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Type: 2020 VS 2024 VS 2031

1.2.2 Cloud-based

1.2.3 On-premises

1.3 Market by Application

1.3.1 Global Social Customer Relationship Management (CRM) Software Market Growth by Application: 2020 VS 2024 VS 2031

1.3.2 SMEs

1.3.3 Large Enterprises

1.3.4 Others

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global Social Customer Relationship Management (CRM) Software Market Perspective (2020-2031)

2.2 Global Social Customer Relationship Management (CRM) Software Growth Trends by Region

2.2.1 Global Social Customer Relationship Management (CRM) Software Market Size by Region: 2020 VS 2024 VS 2031

2.2.2 Social Customer Relationship Management (CRM) Software Historic Market Size by Region (2020-2025)

2.2.3 Social Customer Relationship Management (CRM) Software Forecasted Market Size by Region (2026-2031)

2.3 Social Customer Relationship Management (CRM) Software Market Dynamics

2.3.1 Social Customer Relationship Management (CRM) Software Industry Trends

2.3.2 Social Customer Relationship Management (CRM) Software Market Drivers

2.3.3 Social Customer Relationship Management (CRM) Software Market Challenges

2.3.4 Social Customer Relationship Management (CRM) Software Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Social Customer Relationship Management (CRM) Software Players by Revenue

3.1.1 Global Top Social Customer Relationship Management (CRM) Software Players by Revenue (2020-2025)

3.1.2 Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Players (2020-2025)

3.2 Global Social Customer Relationship Management (CRM) Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players Ranking by Social Customer Relationship Management (CRM) Software Revenue

3.4 Global Social Customer Relationship Management (CRM) Software Market Concentration Ratio

3.4.1 Global Social Customer Relationship Management (CRM) Software Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Social Customer Relationship Management (CRM) Software Revenue in 2024

3.5 Global Key Players of Social Customer Relationship Management (CRM) Software Head office and Area Served

3.6 Global Key Players of Social Customer Relationship Management (CRM) Software, Product and Application

3.7 Global Key Players of Social Customer Relationship Management (CRM) Software, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 Social Customer Relationship Management (CRM) Software Breakdown Data by Type

4.1 Global Social Customer Relationship Management (CRM) Software Historic Market Size by Type (2020-2025)

4.2 Global Social Customer Relationship Management (CRM) Software Forecasted Market Size by Type (2026-2031)

5 Social Customer Relationship Management (CRM) Software Breakdown Data by Application

5.1 Global Social Customer Relationship Management (CRM) Software Historic Market Size by Application (2020-2025)

5.2 Global Social Customer Relationship Management (CRM) Software Forecasted Market Size by Application (2026-2031)

6 North America

6.1 North America Social Customer Relationship Management (CRM) Software Market Size (2020-2031)

6.2 North America Social Customer Relationship Management (CRM) Software Market Growth Rate by Country: 2020 VS 2024 VS 2031

6.3 North America Social Customer Relationship Management (CRM) Software Market Size by Country (2020-2025)

6.4 North America Social Customer Relationship Management (CRM) Software Market Size by Country (2026-2031)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Social Customer Relationship Management (CRM) Software Market Size (2020-2031)

7.2 Europe Social Customer Relationship Management (CRM) Software Market Growth Rate by Country: 2020 VS 2024 VS 2031

7.3 Europe Social Customer Relationship Management (CRM) Software Market Size by Country (2020-2025)

7.4 Europe Social Customer Relationship Management (CRM) Software Market Size by Country (2026-2031)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Social Customer Relationship Management (CRM) Software Market Size (2020-2031)

8.2 Asia-Pacific Social Customer Relationship Management (CRM) Software Market Growth Rate by Region: 2020 VS 2024 VS 2031

8.3 Asia-Pacific Social Customer Relationship Management (CRM) Software Market Size by Region (2020-2025)

8.4 Asia-Pacific Social Customer Relationship Management (CRM) Software Market Size by Region (2026-2031)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Social Customer Relationship Management (CRM) Software Market Size (2020-2031)

9.2 Latin America Social Customer Relationship Management (CRM) Software Market Growth Rate by Country: 2020 VS 2024 VS 2031

9.3 Latin America Social Customer Relationship Management (CRM) Software Market Size by Country (2020-2025)

9.4 Latin America Social Customer Relationship Management (CRM) Software Market Size by Country (2026-2031)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Social Customer Relationship Management (CRM) Software Market Size (2020-2031)

10.2 Middle East & Africa Social Customer Relationship Management (CRM) Software Market Growth Rate by Country: 2020 VS 2024 VS 2031

10.3 Middle East & Africa Social Customer Relationship Management (CRM) Software Market Size by Country (2020-2025)

10.4 Middle East & Africa Social Customer Relationship Management (CRM) Software Market Size by Country (2026-2031)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Salesforce.com

11.1.1 Salesforce.com Company Details

11.1.2 Salesforce.com Business Overview

11.1.3 Salesforce.com Social Customer Relationship Management (CRM) Software Introduction

11.1.4 Salesforce.com Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025)

11.1.5 Salesforce.com Recent Development

11.2 SAP AG

11.2.1 SAP AG Company Details

11.2.2 SAP AG Business Overview

11.2.3 SAP AG Social Customer Relationship Management (CRM) Software Introduction

11.2.4 SAP AG Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025)

11.2.5 SAP AG Recent Development

11.3 Oracle

11.3.1 Oracle Company Details

11.3.2 Oracle Business Overview

11.3.3 Oracle Social Customer Relationship Management (CRM) Software Introduction

11.3.4 Oracle Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025)

11.3.5 Oracle Recent Development

11.4 Microsoft Dynamics CRM

11.4.1 Microsoft Dynamics CRM Company Details

11.4.2 Microsoft Dynamics CRM Business Overview

11.4.3 Microsoft Dynamics CRM Social Customer Relationship Management (CRM) Software Introduction

11.4.4 Microsoft Dynamics CRM Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025)

11.4.5 Microsoft Dynamics CRM Recent Development

11.5 Jive Software

11.5.1 Jive Software Company Details

11.5.2 Jive Software Business Overview

11.5.3 Jive Software Social Customer Relationship Management (CRM) Software Introduction

11.5.4 Jive Software Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025)

11.5.5 Jive Software Recent Development

11.6 Lithium Technologies

11.6.1 Lithium Technologies Company Details

11.6.2 Lithium Technologies Business Overview

11.6.3 Lithium Technologies Social Customer Relationship Management (CRM) Software Introduction

11.6.4 Lithium Technologies Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025)

11.6.5 Lithium Technologies Recent Development

11.7 Visible Technologies

11.7.1 Visible Technologies Company Details

11.7.2 Visible Technologies Business Overview

11.7.3 Visible Technologies Social Customer Relationship Management (CRM) Software Introduction

11.7.4 Visible Technologies Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025)

11.7.5 Visible Technologies Recent Development

11.8 Artesian Solutions

11.8.1 Artesian Solutions Company Details

11.8.2 Artesian Solutions Business Overview

11.8.3 Artesian Solutions Social Customer Relationship Management (CRM) Software Introduction

11.8.4 Artesian Solutions Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025)

11.8.5 Artesian Solutions Recent Development

11.9 Bazaarvoice

11.9.1 Bazaarvoice Company Details

11.9.2 Bazaarvoice Business Overview

11.9.3 Bazaarvoice Social Customer Relationship Management (CRM) Software Introduction

11.9.4 Bazaarvoice Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025)

11.9.5 Bazaarvoice Recent Development

11.10 QuestBack

11.10.1 QuestBack Company Details

11.10.2 QuestBack Business Overview

11.10.3 QuestBack Social Customer Relationship Management (CRM) Software Introduction

11.10.4 QuestBack Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025)

11.10.5 QuestBack Recent Development

11.11 Attensity Group

11.11.1 Attensity Group Company Details

11.11.2 Attensity Group Business Overview

11.11.3 Attensity Group Social Customer Relationship Management (CRM) Software Introduction

11.11.4 Attensity Group Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025)

11.11.5 Attensity Group Recent Development

11.12 Leaf Group

11.12.1 Leaf Group Company Details

11.12.2 Leaf Group Business Overview

11.12.3 Leaf Group Social Customer Relationship Management (CRM) Software Introduction

11.12.4 Leaf Group Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025)

11.12.5 Leaf Group Recent Development

11.13 Kana Software

11.13.1 Kana Software Company Details

11.13.2 Kana Software Business Overview

11.13.3 Kana Software Social Customer Relationship Management (CRM) Software Introduction

11.13.4 Kana Software Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025)

11.13.5 Kana Software Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.1.1 Research Programs/Design

13.1.1.2 Market Size Estimation

13.1.1.3 Market Breakdown and Data Triangulation

13.1.2 Data Source

13.1.2.1 Secondary Sources

13.1.2.2 Primary Sources

13.2 Author Details

13.3 Disclaimer

FEATURED COMPANIES

Salesforce.com

SAP

Oracle

Microsoft Dynamics CRM

List of Tables

Table 1. Global Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031

Table 2. Key Players of Cloud-based

Table 3. Key Players of On-premises

Table 4. Global Social Customer Relationship Management (CRM) Software Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031

Table 5. Global Social Customer Relationship Management (CRM) Software Market Size by Region (US$ Million): 2020 VS 2024 VS 2031

Table 6. Global Social Customer Relationship Management (CRM) Software Market Size by Region (2020-2025) & (US$ Million)

Table 7. Global Social Customer Relationship Management (CRM) Software Market Share by Region (2020-2025)

Table 8. Global Social Customer Relationship Management (CRM) Software Forecasted Market Size by Region (2026-2031) & (US$ Million)

Table 9. Global Social Customer Relationship Management (CRM) Software Market Share by Region (2026-2031)

Table 10. Social Customer Relationship Management (CRM) Software Market Trends

Table 11. Social Customer Relationship Management (CRM) Software Market Drivers

Table 12. Social Customer Relationship Management (CRM) Software Market Challenges

Table 13. Social Customer Relationship Management (CRM) Software Market Restraints

Table 14. Global Social Customer Relationship Management (CRM) Software Revenue by Players (2020-2025) & (US$ Million)

Table 15. Global Social Customer Relationship Management (CRM) Software Market Share by Players (2020-2025)

Table 16. Global Top Social Customer Relationship Management (CRM) Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Social Customer Relationship Management (CRM) Software as of 2024)

Table 17. Ranking of Global Top Social Customer Relationship Management (CRM) Software Companies by Revenue (US$ Million) in 2024

Table 18. Global 5 Largest Players Market Share by Social Customer Relationship Management (CRM) Software Revenue (CR5 and HHI) & (2020-2025)

Table 19. Global Key Players of Social Customer Relationship Management (CRM) Software, Headquarters and Area Served

Table 20. Global Key Players of Social Customer Relationship Management (CRM) Software, Product and Application

Table 21. Global Key Players of Social Customer Relationship Management (CRM) Software, Date of Enter into This Industry

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Social Customer Relationship Management (CRM) Software Market Size by Type (2020-2025) & (US$ Million)

Table 24. Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2020-2025)

Table 25. Global Social Customer Relationship Management (CRM) Software Forecasted Market Size by Type (2026-2031) & (US$ Million)

Table 26. Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2026-2031)

Table 27. Global Social Customer Relationship Management (CRM) Software Market Size by Application (2020-2025) & (US$ Million)

Table 28. Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Application (2020-2025)

Table 29. Global Social Customer Relationship Management (CRM) Software Forecasted Market Size by Application (2026-2031) & (US$ Million)

Table 30. Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Application (2026-2031)

Table 31. North America Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 32. North America Social Customer Relationship Management (CRM) Software Market Size by Country (2020-2025) & (US$ Million)

Table 33. North America Social Customer Relationship Management (CRM) Software Market Size by Country (2026-2031) & (US$ Million)

Table 34. Europe Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 35. Europe Social Customer Relationship Management (CRM) Software Market Size by Country (2020-2025) & (US$ Million)

Table 36. Europe Social Customer Relationship Management (CRM) Software Market Size by Country (2026-2031) & (US$ Million)

Table 37. Asia-Pacific Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031

Table 38. Asia-Pacific Social Customer Relationship Management (CRM) Software Market Size by Region (2020-2025) & (US$ Million)

Table 39. Asia-Pacific Social Customer Relationship Management (CRM) Software Market Size by Region (2026-2031) & (US$ Million)

Table 40. Latin America Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 41. Latin America Social Customer Relationship Management (CRM) Software Market Size by Country (2020-2025) & (US$ Million)

Table 42. Latin America Social Customer Relationship Management (CRM) Software Market Size by Country (2026-2031) & (US$ Million)

Table 43. Middle East & Africa Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 44. Middle East & Africa Social Customer Relationship Management (CRM) Software Market Size by Country (2020-2025) & (US$ Million)

Table 45. Middle East & Africa Social Customer Relationship Management (CRM) Software Market Size by Country (2026-2031) & (US$ Million)

Table 46. Salesforce.com Company Details

Table 47. Salesforce.com Business Overview

Table 48. Salesforce.com Social Customer Relationship Management (CRM) Software Product

Table 49. Salesforce.com Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025) & (US$ Million)

Table 50. Salesforce.com Recent Development

Table 51. SAP AG Company Details

Table 52. SAP AG Business Overview

Table 53. SAP AG Social Customer Relationship Management (CRM) Software Product

Table 54. SAP AG Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025) & (US$ Million)

Table 55. SAP AG Recent Development

Table 56. Oracle Company Details

Table 57. Oracle Business Overview

Table 58. Oracle Social Customer Relationship Management (CRM) Software Product

Table 59. Oracle Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025) & (US$ Million)

Table 60. Oracle Recent Development

Table 61. Microsoft Dynamics CRM Company Details

Table 62. Microsoft Dynamics CRM Business Overview

Table 63. Microsoft Dynamics CRM Social Customer Relationship Management (CRM) Software Product

Table 64. Microsoft Dynamics CRM Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025) & (US$ Million)

Table 65. Microsoft Dynamics CRM Recent Development

Table 66. Jive Software Company Details

Table 67. Jive Software Business Overview

Table 68. Jive Software Social Customer Relationship Management (CRM) Software Product

Table 69. Jive Software Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025) & (US$ Million)

Table 70. Jive Software Recent Development

Table 71. Lithium Technologies Company Details

Table 72. Lithium Technologies Business Overview

Table 73. Lithium Technologies Social Customer Relationship Management (CRM) Software Product

Table 74. Lithium Technologies Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025) & (US$ Million)

Table 75. Lithium Technologies Recent Development

Table 76. Visible Technologies Company Details

Table 77. Visible Technologies Business Overview

Table 78. Visible Technologies Social Customer Relationship Management (CRM) Software Product

Table 79. Visible Technologies Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025) & (US$ Million)

Table 80. Visible Technologies Recent Development

Table 81. Artesian Solutions Company Details

Table 82. Artesian Solutions Business Overview

Table 83. Artesian Solutions Social Customer Relationship Management (CRM) Software Product

Table 84. Artesian Solutions Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025) & (US$ Million)

Table 85. Artesian Solutions Recent Development

Table 86. Bazaarvoice Company Details

Table 87. Bazaarvoice Business Overview

Table 88. Bazaarvoice Social Customer Relationship Management (CRM) Software Product

Table 89. Bazaarvoice Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025) & (US$ Million)

Table 90. Bazaarvoice Recent Development

Table 91. QuestBack Company Details

Table 92. QuestBack Business Overview

Table 93. QuestBack Social Customer Relationship Management (CRM) Software Product

Table 94. QuestBack Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025) & (US$ Million)

Table 95. QuestBack Recent Development

Table 96. Attensity Group Company Details

Table 97. Attensity Group Business Overview

Table 98. Attensity Group Social Customer Relationship Management (CRM) Software Product

Table 99. Attensity Group Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025) & (US$ Million)

Table 100. Attensity Group Recent Development

Table 101. Leaf Group Company Details

Table 102. Leaf Group Business Overview

Table 103. Leaf Group Social Customer Relationship Management (CRM) Software Product

Table 104. Leaf Group Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025) & (US$ Million)

Table 105. Leaf Group Recent Development

Table 106. Kana Software Company Details

Table 107. Kana Software Business Overview

Table 108. Kana Software Social Customer Relationship Management (CRM) Software Product

Table 109. Kana Software Revenue in Social Customer Relationship Management (CRM) Software Business (2020-2025) & (US$ Million)

Table 110. Kana Software Recent Development

Table 111. Research Programs/Design for This Report

Table 112. Key Data Information from Secondary Sources

Table 113. Key Data Information from Primary Sources

Table 114. Authors List of This Report

List of Figures

Figure 1. Social Customer Relationship Management (CRM) Software Picture

Figure 2. Global Social Customer Relationship Management (CRM) Software Market Size Comparison by Type (2020-2031) & (US$ Million)

Figure 3. Global Social Customer Relationship Management (CRM) Software Market Share by Type: 2024 VS 2031

Figure 4. Cloud-based Features

Figure 5. On-premises Features

Figure 6. Global Social Customer Relationship Management (CRM) Software Market Size by Application (2020-2031) & (US$ Million)

Figure 7. Global Social Customer Relationship Management (CRM) Software Market Share by Application: 2024 VS 2031

Figure 8. SMEs Case Studies

Figure 9. Large Enterprises Case Studies

Figure 10. Others Case Studies

Figure 11. Social Customer Relationship Management (CRM) Software Report Years Considered

Figure 12. Global Social Customer Relationship Management (CRM) Software Market Size (US$ Million), Year-over-Year: 2020-2031

Figure 13. Global Social Customer Relationship Management (CRM) Software Market Size, (US$ Million), 2020 VS 2024 VS 2031

Figure 14. Global Social Customer Relationship Management (CRM) Software Market Share by Region: 2024 VS 2031

Figure 15. Global Social Customer Relationship Management (CRM) Software Market Share by Players in 2024

Figure 16. Global Top Social Customer Relationship Management (CRM) Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Social Customer Relationship Management (CRM) Software as of 2024)

Figure 17. The Top 10 and 5 Players Market Share by Social Customer Relationship Management (CRM) Software Revenue in 2024

Figure 18. North America Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 19. North America Social Customer Relationship Management (CRM) Software Market Share by Country (2020-2031)

Figure 20. United States Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 21. Canada Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 22. Europe Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 23. Europe Social Customer Relationship Management (CRM) Software Market Share by Country (2020-2031)

Figure 24. Germany Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 25. France Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 26. U.K. Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 27. Italy Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 28. Russia Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 29. Nordic Countries Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 30. Asia-Pacific Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 31. Asia-Pacific Social Customer Relationship Management (CRM) Software Market Share by Region (2020-2031)

Figure 32. China Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 33. Japan Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 34. South Korea Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 35. Southeast Asia Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 36. India Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 37. Australia Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 38. Latin America Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 39. Latin America Social Customer Relationship Management (CRM) Software Market Share by Country (2020-2031)

Figure 40. Mexico Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 41. Brazil Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 42. Middle East & Africa Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 43. Middle East & Africa Social Customer Relationship Management (CRM) Software Market Share by Country (2020-2031)

Figure 44. Turkey Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 45. Saudi Arabia Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 46. UAE Social Customer Relationship Management (CRM) Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 47. Salesforce.com Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2020-2025)

Figure 48. SAP AG Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2020-2025)

Figure 49. Oracle Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2020-2025)

Figure 50. Microsoft Dynamics CRM Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2020-2025)

Figure 51. Jive Software Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2020-2025)

Figure 52. Lithium Technologies Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2020-2025)

Figure 53. Visible Technologies Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2020-2025)

Figure 54. Artesian Solutions Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2020-2025)

Figure 55. Bazaarvoice Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2020-2025)

Figure 56. QuestBack Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2020-2025)

Figure 57. Attensity Group Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2020-2025)

Figure 58. Leaf Group Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2020-2025)

Figure 59. Kana Software Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2020-2025)

Figure 60. Bottom-up and Top-down Approaches for This Report

Figure 61. Data Triangulation

Figure 62. Key Executives Interviewed

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