The global market for Interactive Voice Response was valued at US$ 2598 million in the year 2024 and is projected to reach a revised size of US$ 3639 million by 2031, growing at a CAGR of 5.0% during the forecast period.

Interactive Voice Response Market

North American market for Interactive Voice Response is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

Asia-Pacific market for Interactive Voice Response is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The global market for Interactive Voice Response in BFSI is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The major global companies of Interactive Voice Response include inContact Inc., Nuance Communications, Inc., Genesys Telecommunication Laboratories, Inc., AT&T Inc., Avaya Inc., Aspect Software Parent, Inc., Verizon Communications Inc., Five9, Inc., Cisco Systems, Inc., Convergys Corporation, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Interactive Voice Response, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Interactive Voice Response.

The Interactive Voice Response market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Interactive Voice Response market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Interactive Voice Response companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of Interactive Voice Response Market Report

Report Metric	Details
Report Name	Interactive Voice Response Market
Accounted market size in year	US$ 2598 million
Forecasted market size in 2031	US$ 3639 million
CAGR	5.0%
Base Year	year
Forecasted years	2025 - 2031
Segment by Type	Speech Based Touch-tone Based
Segment by Application	BFSI Travel and Hospitality Pharma and Healthcare Telecommunications Government and Public Sector Transportation and Logistics
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	inContact Inc., Nuance Communications, Inc., Genesys Telecommunication Laboratories, Inc., AT&T Inc., Avaya Inc., Aspect Software Parent, Inc., Verizon Communications Inc., Five9, Inc., Cisco Systems, Inc., Convergys Corporation, West Corporation, IVR Lab, NewVoiceMedia
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Interactive Voice Response company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

How fast is Interactive Voice Response Market growing?

Ans: The Interactive Voice Response Market witnessing a CAGR of 5.0% during the forecast period 2025-2031.

What is the Interactive Voice Response Market size in 2031?

Ans: The Interactive Voice Response Market size in 2031 will be US$ 3639 million.

Who are the main players in the Interactive Voice Response Market report?

Ans: The main players in the Interactive Voice Response Market are inContact Inc., Nuance Communications, Inc., Genesys Telecommunication Laboratories, Inc., AT&T Inc., Avaya Inc., Aspect Software Parent, Inc., Verizon Communications Inc., Five9, Inc., Cisco Systems, Inc., Convergys Corporation, West Corporation, IVR Lab, NewVoiceMedia

What are the Application segmentation covered in the Interactive Voice Response Market report?

Ans: The Applications covered in the Interactive Voice Response Market report are BFSI, Travel and Hospitality, Pharma and Healthcare, Telecommunications, Government and Public Sector, Transportation and Logistics

What are the Type segmentation covered in the Interactive Voice Response Market report?

Ans: The Types covered in the Interactive Voice Response Market report are Speech Based, Touch-tone Based

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Interactive Voice Response Market Size Growth Rate by Type: 2020 VS 2024 VS 2031

1.2.2 Speech Based

1.2.3 Touch-tone Based

1.3 Market by Application

1.3.1 Global Interactive Voice Response Market Growth by Application: 2020 VS 2024 VS 2031

1.3.2 BFSI

1.3.3 Travel and Hospitality

1.3.4 Pharma and Healthcare

1.3.5 Telecommunications

1.3.6 Government and Public Sector

1.3.7 Transportation and Logistics

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global Interactive Voice Response Market Perspective (2020-2031)

2.2 Global Interactive Voice Response Growth Trends by Region

2.2.1 Global Interactive Voice Response Market Size by Region: 2020 VS 2024 VS 2031

2.2.2 Interactive Voice Response Historic Market Size by Region (2020-2025)

2.2.3 Interactive Voice Response Forecasted Market Size by Region (2026-2031)

2.3 Interactive Voice Response Market Dynamics

2.3.1 Interactive Voice Response Industry Trends

2.3.2 Interactive Voice Response Market Drivers

2.3.3 Interactive Voice Response Market Challenges

2.3.4 Interactive Voice Response Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Interactive Voice Response Players by Revenue

3.1.1 Global Top Interactive Voice Response Players by Revenue (2020-2025)

3.1.2 Global Interactive Voice Response Revenue Market Share by Players (2020-2025)

3.2 Global Interactive Voice Response Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players Ranking by Interactive Voice Response Revenue

3.4 Global Interactive Voice Response Market Concentration Ratio

3.4.1 Global Interactive Voice Response Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Interactive Voice Response Revenue in 2024

3.5 Global Key Players of Interactive Voice Response Head office and Area Served

3.6 Global Key Players of Interactive Voice Response, Product and Application

3.7 Global Key Players of Interactive Voice Response, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 Interactive Voice Response Breakdown Data by Type

4.1 Global Interactive Voice Response Historic Market Size by Type (2020-2025)

4.2 Global Interactive Voice Response Forecasted Market Size by Type (2026-2031)

5 Interactive Voice Response Breakdown Data by Application

5.1 Global Interactive Voice Response Historic Market Size by Application (2020-2025)

5.2 Global Interactive Voice Response Forecasted Market Size by Application (2026-2031)

6 North America

6.1 North America Interactive Voice Response Market Size (2020-2031)

6.2 North America Interactive Voice Response Market Growth Rate by Country: 2020 VS 2024 VS 2031

6.3 North America Interactive Voice Response Market Size by Country (2020-2025)

6.4 North America Interactive Voice Response Market Size by Country (2026-2031)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Interactive Voice Response Market Size (2020-2031)

7.2 Europe Interactive Voice Response Market Growth Rate by Country: 2020 VS 2024 VS 2031

7.3 Europe Interactive Voice Response Market Size by Country (2020-2025)

7.4 Europe Interactive Voice Response Market Size by Country (2026-2031)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Interactive Voice Response Market Size (2020-2031)

8.2 Asia-Pacific Interactive Voice Response Market Growth Rate by Region: 2020 VS 2024 VS 2031

8.3 Asia-Pacific Interactive Voice Response Market Size by Region (2020-2025)

8.4 Asia-Pacific Interactive Voice Response Market Size by Region (2026-2031)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Interactive Voice Response Market Size (2020-2031)

9.2 Latin America Interactive Voice Response Market Growth Rate by Country: 2020 VS 2024 VS 2031

9.3 Latin America Interactive Voice Response Market Size by Country (2020-2025)

9.4 Latin America Interactive Voice Response Market Size by Country (2026-2031)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Interactive Voice Response Market Size (2020-2031)

10.2 Middle East & Africa Interactive Voice Response Market Growth Rate by Country: 2020 VS 2024 VS 2031

10.3 Middle East & Africa Interactive Voice Response Market Size by Country (2020-2025)

10.4 Middle East & Africa Interactive Voice Response Market Size by Country (2026-2031)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 inContact Inc.

11.1.1 inContact Inc. Company Details

11.1.2 inContact Inc. Business Overview

11.1.3 inContact Inc. Interactive Voice Response Introduction

11.1.4 inContact Inc. Revenue in Interactive Voice Response Business (2020-2025)

11.1.5 inContact Inc. Recent Development

11.2 Nuance Communications, Inc.

11.2.1 Nuance Communications, Inc. Company Details

11.2.2 Nuance Communications, Inc. Business Overview

11.2.3 Nuance Communications, Inc. Interactive Voice Response Introduction

11.2.4 Nuance Communications, Inc. Revenue in Interactive Voice Response Business (2020-2025)

11.2.5 Nuance Communications, Inc. Recent Development

11.3 Genesys Telecommunication Laboratories, Inc.

11.3.1 Genesys Telecommunication Laboratories, Inc. Company Details

11.3.2 Genesys Telecommunication Laboratories, Inc. Business Overview

11.3.3 Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Introduction

11.3.4 Genesys Telecommunication Laboratories, Inc. Revenue in Interactive Voice Response Business (2020-2025)

11.3.5 Genesys Telecommunication Laboratories, Inc. Recent Development

11.4 AT&T Inc.

11.4.1 AT&T Inc. Company Details

11.4.2 AT&T Inc. Business Overview

11.4.3 AT&T Inc. Interactive Voice Response Introduction

11.4.4 AT&T Inc. Revenue in Interactive Voice Response Business (2020-2025)

11.4.5 AT&T Inc. Recent Development

11.5 Avaya Inc.

11.5.1 Avaya Inc. Company Details

11.5.2 Avaya Inc. Business Overview

11.5.3 Avaya Inc. Interactive Voice Response Introduction

11.5.4 Avaya Inc. Revenue in Interactive Voice Response Business (2020-2025)

11.5.5 Avaya Inc. Recent Development

11.6 Aspect Software Parent, Inc.

11.6.1 Aspect Software Parent, Inc. Company Details

11.6.2 Aspect Software Parent, Inc. Business Overview

11.6.3 Aspect Software Parent, Inc. Interactive Voice Response Introduction

11.6.4 Aspect Software Parent, Inc. Revenue in Interactive Voice Response Business (2020-2025)

11.6.5 Aspect Software Parent, Inc. Recent Development

11.7 Verizon Communications Inc.

11.7.1 Verizon Communications Inc. Company Details

11.7.2 Verizon Communications Inc. Business Overview

11.7.3 Verizon Communications Inc. Interactive Voice Response Introduction

11.7.4 Verizon Communications Inc. Revenue in Interactive Voice Response Business (2020-2025)

11.7.5 Verizon Communications Inc. Recent Development

11.8 Five9, Inc.

11.8.1 Five9, Inc. Company Details

11.8.2 Five9, Inc. Business Overview

11.8.3 Five9, Inc. Interactive Voice Response Introduction

11.8.4 Five9, Inc. Revenue in Interactive Voice Response Business (2020-2025)

11.8.5 Five9, Inc. Recent Development

11.9 Cisco Systems, Inc.

11.9.1 Cisco Systems, Inc. Company Details

11.9.2 Cisco Systems, Inc. Business Overview

11.9.3 Cisco Systems, Inc. Interactive Voice Response Introduction

11.9.4 Cisco Systems, Inc. Revenue in Interactive Voice Response Business (2020-2025)

11.9.5 Cisco Systems, Inc. Recent Development

11.10 Convergys Corporation

11.10.1 Convergys Corporation Company Details

11.10.2 Convergys Corporation Business Overview

11.10.3 Convergys Corporation Interactive Voice Response Introduction

11.10.4 Convergys Corporation Revenue in Interactive Voice Response Business (2020-2025)

11.10.5 Convergys Corporation Recent Development

11.11 West Corporation

11.11.1 West Corporation Company Details

11.11.2 West Corporation Business Overview

11.11.3 West Corporation Interactive Voice Response Introduction

11.11.4 West Corporation Revenue in Interactive Voice Response Business (2020-2025)

11.11.5 West Corporation Recent Development

11.12 IVR Lab

11.12.1 IVR Lab Company Details

11.12.2 IVR Lab Business Overview

11.12.3 IVR Lab Interactive Voice Response Introduction

11.12.4 IVR Lab Revenue in Interactive Voice Response Business (2020-2025)

11.12.5 IVR Lab Recent Development

11.13 NewVoiceMedia

11.13.1 NewVoiceMedia Company Details

11.13.2 NewVoiceMedia Business Overview

11.13.3 NewVoiceMedia Interactive Voice Response Introduction

11.13.4 NewVoiceMedia Revenue in Interactive Voice Response Business (2020-2025)

11.13.5 NewVoiceMedia Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.1.1 Research Programs/Design

13.1.1.2 Market Size Estimation

13.1.1.3 Market Breakdown and Data Triangulation

13.1.2 Data Source

13.1.2.1 Secondary Sources

13.1.2.2 Primary Sources

13.2 Author Details

13.3 Disclaimer

FEATURED COMPANIES

inContact

Nuance Communications, Inc.

Genesys Telecommunication Laboratories, Inc.

AT&T Inc

Avaya

Aspect Software Parent, Inc.

Verizon Communications Inc.

Five9

CISCO SYSTEMS INC

Convergys Corporation.

West Corporation

IVR Lab

Newvoicemedia

List of Tables

Table 1. Global Interactive Voice Response Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031

Table 2. Key Players of Speech Based

Table 3. Key Players of Touch-tone Based

Table 4. Global Interactive Voice Response Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031

Table 5. Global Interactive Voice Response Market Size by Region (US$ Million): 2020 VS 2024 VS 2031

Table 6. Global Interactive Voice Response Market Size by Region (2020-2025) & (US$ Million)

Table 7. Global Interactive Voice Response Market Share by Region (2020-2025)

Table 8. Global Interactive Voice Response Forecasted Market Size by Region (2026-2031) & (US$ Million)

Table 9. Global Interactive Voice Response Market Share by Region (2026-2031)

Table 10. Interactive Voice Response Market Trends

Table 11. Interactive Voice Response Market Drivers

Table 12. Interactive Voice Response Market Challenges

Table 13. Interactive Voice Response Market Restraints

Table 14. Global Interactive Voice Response Revenue by Players (2020-2025) & (US$ Million)

Table 15. Global Interactive Voice Response Market Share by Players (2020-2025)

Table 16. Global Top Interactive Voice Response Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Interactive Voice Response as of 2024)

Table 17. Ranking of Global Top Interactive Voice Response Companies by Revenue (US$ Million) in 2024

Table 18. Global 5 Largest Players Market Share by Interactive Voice Response Revenue (CR5 and HHI) & (2020-2025)

Table 19. Global Key Players of Interactive Voice Response, Headquarters and Area Served

Table 20. Global Key Players of Interactive Voice Response, Product and Application

Table 21. Global Key Players of Interactive Voice Response, Date of Enter into This Industry

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Interactive Voice Response Market Size by Type (2020-2025) & (US$ Million)

Table 24. Global Interactive Voice Response Revenue Market Share by Type (2020-2025)

Table 25. Global Interactive Voice Response Forecasted Market Size by Type (2026-2031) & (US$ Million)

Table 26. Global Interactive Voice Response Revenue Market Share by Type (2026-2031)

Table 27. Global Interactive Voice Response Market Size by Application (2020-2025) & (US$ Million)

Table 28. Global Interactive Voice Response Revenue Market Share by Application (2020-2025)

Table 29. Global Interactive Voice Response Forecasted Market Size by Application (2026-2031) & (US$ Million)

Table 30. Global Interactive Voice Response Revenue Market Share by Application (2026-2031)

Table 31. North America Interactive Voice Response Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 32. North America Interactive Voice Response Market Size by Country (2020-2025) & (US$ Million)

Table 33. North America Interactive Voice Response Market Size by Country (2026-2031) & (US$ Million)

Table 34. Europe Interactive Voice Response Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 35. Europe Interactive Voice Response Market Size by Country (2020-2025) & (US$ Million)

Table 36. Europe Interactive Voice Response Market Size by Country (2026-2031) & (US$ Million)

Table 37. Asia-Pacific Interactive Voice Response Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031

Table 38. Asia-Pacific Interactive Voice Response Market Size by Region (2020-2025) & (US$ Million)

Table 39. Asia-Pacific Interactive Voice Response Market Size by Region (2026-2031) & (US$ Million)

Table 40. Latin America Interactive Voice Response Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 41. Latin America Interactive Voice Response Market Size by Country (2020-2025) & (US$ Million)

Table 42. Latin America Interactive Voice Response Market Size by Country (2026-2031) & (US$ Million)

Table 43. Middle East & Africa Interactive Voice Response Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 44. Middle East & Africa Interactive Voice Response Market Size by Country (2020-2025) & (US$ Million)

Table 45. Middle East & Africa Interactive Voice Response Market Size by Country (2026-2031) & (US$ Million)

Table 46. inContact Inc. Company Details

Table 47. inContact Inc. Business Overview

Table 48. inContact Inc. Interactive Voice Response Product

Table 49. inContact Inc. Revenue in Interactive Voice Response Business (2020-2025) & (US$ Million)

Table 50. inContact Inc. Recent Development

Table 51. Nuance Communications, Inc. Company Details

Table 52. Nuance Communications, Inc. Business Overview

Table 53. Nuance Communications, Inc. Interactive Voice Response Product

Table 54. Nuance Communications, Inc. Revenue in Interactive Voice Response Business (2020-2025) & (US$ Million)

Table 55. Nuance Communications, Inc. Recent Development

Table 56. Genesys Telecommunication Laboratories, Inc. Company Details

Table 57. Genesys Telecommunication Laboratories, Inc. Business Overview

Table 58. Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Product

Table 59. Genesys Telecommunication Laboratories, Inc. Revenue in Interactive Voice Response Business (2020-2025) & (US$ Million)

Table 60. Genesys Telecommunication Laboratories, Inc. Recent Development

Table 61. AT&T Inc. Company Details

Table 62. AT&T Inc. Business Overview

Table 63. AT&T Inc. Interactive Voice Response Product

Table 64. AT&T Inc. Revenue in Interactive Voice Response Business (2020-2025) & (US$ Million)

Table 65. AT&T Inc. Recent Development

Table 66. Avaya Inc. Company Details

Table 67. Avaya Inc. Business Overview

Table 68. Avaya Inc. Interactive Voice Response Product

Table 69. Avaya Inc. Revenue in Interactive Voice Response Business (2020-2025) & (US$ Million)

Table 70. Avaya Inc. Recent Development

Table 71. Aspect Software Parent, Inc. Company Details

Table 72. Aspect Software Parent, Inc. Business Overview

Table 73. Aspect Software Parent, Inc. Interactive Voice Response Product

Table 74. Aspect Software Parent, Inc. Revenue in Interactive Voice Response Business (2020-2025) & (US$ Million)

Table 75. Aspect Software Parent, Inc. Recent Development

Table 76. Verizon Communications Inc. Company Details

Table 77. Verizon Communications Inc. Business Overview

Table 78. Verizon Communications Inc. Interactive Voice Response Product

Table 79. Verizon Communications Inc. Revenue in Interactive Voice Response Business (2020-2025) & (US$ Million)

Table 80. Verizon Communications Inc. Recent Development

Table 81. Five9, Inc. Company Details

Table 82. Five9, Inc. Business Overview

Table 83. Five9, Inc. Interactive Voice Response Product

Table 84. Five9, Inc. Revenue in Interactive Voice Response Business (2020-2025) & (US$ Million)

Table 85. Five9, Inc. Recent Development

Table 86. Cisco Systems, Inc. Company Details

Table 87. Cisco Systems, Inc. Business Overview

Table 88. Cisco Systems, Inc. Interactive Voice Response Product

Table 89. Cisco Systems, Inc. Revenue in Interactive Voice Response Business (2020-2025) & (US$ Million)

Table 90. Cisco Systems, Inc. Recent Development

Table 91. Convergys Corporation Company Details

Table 92. Convergys Corporation Business Overview

Table 93. Convergys Corporation Interactive Voice Response Product

Table 94. Convergys Corporation Revenue in Interactive Voice Response Business (2020-2025) & (US$ Million)

Table 95. Convergys Corporation Recent Development

Table 96. West Corporation Company Details

Table 97. West Corporation Business Overview

Table 98. West Corporation Interactive Voice Response Product

Table 99. West Corporation Revenue in Interactive Voice Response Business (2020-2025) & (US$ Million)

Table 100. West Corporation Recent Development

Table 101. IVR Lab Company Details

Table 102. IVR Lab Business Overview

Table 103. IVR Lab Interactive Voice Response Product

Table 104. IVR Lab Revenue in Interactive Voice Response Business (2020-2025) & (US$ Million)

Table 105. IVR Lab Recent Development

Table 106. NewVoiceMedia Company Details

Table 107. NewVoiceMedia Business Overview

Table 108. NewVoiceMedia Interactive Voice Response Product

Table 109. NewVoiceMedia Revenue in Interactive Voice Response Business (2020-2025) & (US$ Million)

Table 110. NewVoiceMedia Recent Development

Table 111. Research Programs/Design for This Report

Table 112. Key Data Information from Secondary Sources

Table 113. Key Data Information from Primary Sources

Table 114. Authors List of This Report

List of Figures

Figure 1. Interactive Voice Response Picture

Figure 2. Global Interactive Voice Response Market Size Comparison by Type (2020-2031) & (US$ Million)

Figure 3. Global Interactive Voice Response Market Share by Type: 2024 VS 2031

Figure 4. Speech Based Features

Figure 5. Touch-tone Based Features

Figure 6. Global Interactive Voice Response Market Size by Application (2020-2031) & (US$ Million)

Figure 7. Global Interactive Voice Response Market Share by Application: 2024 VS 2031

Figure 8. BFSI Case Studies

Figure 9. Travel and Hospitality Case Studies

Figure 10. Pharma and Healthcare Case Studies

Figure 11. Telecommunications Case Studies

Figure 12. Government and Public Sector Case Studies

Figure 13. Transportation and Logistics Case Studies

Figure 14. Interactive Voice Response Report Years Considered

Figure 15. Global Interactive Voice Response Market Size (US$ Million), Year-over-Year: 2020-2031

Figure 16. Global Interactive Voice Response Market Size, (US$ Million), 2020 VS 2024 VS 2031

Figure 17. Global Interactive Voice Response Market Share by Region: 2024 VS 2031

Figure 18. Global Interactive Voice Response Market Share by Players in 2024

Figure 19. Global Top Interactive Voice Response Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Interactive Voice Response as of 2024)

Figure 20. The Top 10 and 5 Players Market Share by Interactive Voice Response Revenue in 2024

Figure 21. North America Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 22. North America Interactive Voice Response Market Share by Country (2020-2031)

Figure 23. United States Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 24. Canada Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 25. Europe Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 26. Europe Interactive Voice Response Market Share by Country (2020-2031)

Figure 27. Germany Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 28. France Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 29. U.K. Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 30. Italy Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 31. Russia Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 32. Nordic Countries Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 33. Asia-Pacific Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 34. Asia-Pacific Interactive Voice Response Market Share by Region (2020-2031)

Figure 35. China Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 36. Japan Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 37. South Korea Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 38. Southeast Asia Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 39. India Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 40. Australia Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 41. Latin America Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 42. Latin America Interactive Voice Response Market Share by Country (2020-2031)

Figure 43. Mexico Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 44. Brazil Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 45. Middle East & Africa Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 46. Middle East & Africa Interactive Voice Response Market Share by Country (2020-2031)

Figure 47. Turkey Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 48. Saudi Arabia Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 49. UAE Interactive Voice Response Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 50. inContact Inc. Revenue Growth Rate in Interactive Voice Response Business (2020-2025)

Figure 51. Nuance Communications, Inc. Revenue Growth Rate in Interactive Voice Response Business (2020-2025)

Figure 52. Genesys Telecommunication Laboratories, Inc. Revenue Growth Rate in Interactive Voice Response Business (2020-2025)

Figure 53. AT&T Inc. Revenue Growth Rate in Interactive Voice Response Business (2020-2025)

Figure 54. Avaya Inc. Revenue Growth Rate in Interactive Voice Response Business (2020-2025)

Figure 55. Aspect Software Parent, Inc. Revenue Growth Rate in Interactive Voice Response Business (2020-2025)

Figure 56. Verizon Communications Inc. Revenue Growth Rate in Interactive Voice Response Business (2020-2025)

Figure 57. Five9, Inc. Revenue Growth Rate in Interactive Voice Response Business (2020-2025)

Figure 58. Cisco Systems, Inc. Revenue Growth Rate in Interactive Voice Response Business (2020-2025)

Figure 59. Convergys Corporation Revenue Growth Rate in Interactive Voice Response Business (2020-2025)

Figure 60. West Corporation Revenue Growth Rate in Interactive Voice Response Business (2020-2025)

Figure 61. IVR Lab Revenue Growth Rate in Interactive Voice Response Business (2020-2025)

Figure 62. NewVoiceMedia Revenue Growth Rate in Interactive Voice Response Business (2020-2025)

Figure 63. Bottom-up and Top-down Approaches for This Report

Figure 64. Data Triangulation

Figure 65. Key Executives Interviewed

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