Global Call Center AI Market Insights and Forecast to 2028

Q: How big is the call center ai market?

Market Analysis and Insights Global Call Center AI MarketThe global Call Center AI market size is projected to reach US 2321 million by 2028 from US 968.2 million in 2021 at a CAGR of 12.8 during 20222028.Fully considering the economic change by this health crisis CloudBased accounting for of the Call Center AI global market in 2021 is projected to value US million by 2028 growing at a revised CAGR in the postCOVID19 period.

Q: Who are the key players in the call center ai market?

Some of the key players are IBM US, Google(US), Microsoft(US), Oracle (US), SAP (Germany), AWS (US), Nuance Communications (US), Avaya (US), Haptik (India), Artificial Solutions (Spain), Zendesk (US), Conversica (US), Rulai (US), Inbenta Technologies (US), Kore.ai (US), EdgeVerve Systems (Infosys) (India), Pypestream (US), Avaamo (US), Talkdesk (US), NICE inContact (US), Creative Virtual (UK), Others.

Code: QYRE-Auto-6L6211

Report

February 2022

Pages:128

QYResearch

Description

Table of Content

Tables & Figures

Market Analysis and Insights: Global Call Center AI Market

The global Call Center AI market size is projected to reach US$ 2321 million by 2028, from US$ 968.2 million in 2021, at a CAGR of 12.8% during 2022-2028.

Fully considering the economic change by this health crisis, Cloud-Based accounting for % of the Call Center AI global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR in the post-COVID-19 period.

While BFSI segment is altered to an % CAGR throughout this forecast period.

China Call Center AI market size is valued at US$ million in 2021, while the North America and Europe Call Center AI are US$ million and US$ million, severally. The proportion of the North America is % in 2021, while China and Europe are % and % respectively, and it is predicted that China proportion will reach % in 2028, trailing a CAGR of % through the analysis period. Japan, South Korea, and Southeast Asia are noteworthy markets in Asia, with CAGR %, %, and % respectively for the next 6-year period.

As for the Europe Call Center AI landscape, Germany is projected to reach US$ million by 2028 trailing a CAGR of % over the forecast period.

With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Call Center AI market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Call Center AI market in terms of revenue.

Overall, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Call Center AI market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Call Center AI market.

Global Call Center AI Scope and Market Size

Call Center AI market is segmented by players, region (country), by Type and by Application. Players, stakeholders, and other participants in the global Call Center AI market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application for the period 2017-2028.

Segment by Type

Cloud-Based

On-Premise

Segment by Application

BFSI

Retail and E-commerce

Telecommunications

Health Care

Media and Entertainment

BY COMPANY

IBM (US)

Google (US)

Microsoft (US)

Oracle (US)

SAP (Germany)

AWS (US)

Nuance Communications (US)

Avaya (US)

Haptik (India)

Artificial Solutions (Spain)

Zendesk (US)

Conversica (US)

Rulai (US)

Inbenta Technologies (US)

Kore.ai (US)

EdgeVerve Systems (Infosys) (India)

Pypestream (US)

Avaamo (US)

Talkdesk (US)

NICE inContact (US)

Creative Virtual (UK)

BY REGION

North America

United States

Canada

Europe

Germany

France

Italy

Russia

Nordic Countries

Rest of Europe

Asia-Pacific

China

Japan

South Korea

Southeast Asia

India

Australia

Rest of Asia

Latin America

Mexico

Brazil

Rest of Latin America

Middle East & Africa

Turkey

Saudi Arabia

UAE

Rest of MEA

1 Report Business Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Call Center AI Market Size Growth Rate by Type, 2017 VS 2021 VS 2028

1.2.2 Cloud-Based

1.2.3 On-Premise

1.3 Market by Application

1.3.1 Global Call Center AI Market Size Growth Rate by Application, 2017 VS 2021 VS 2028

1.3.2 BFSI

1.3.3 Retail and E-commerce

1.3.4 Telecommunications

1.3.5 Health Care

1.3.6 Media and Entertainment

1.4 Study Objectives

1.5 Years Considered

2 Global Growth Trends

2.1 Global Call Center AI Market Perspective (2017-2028)

2.2 Call Center AI Growth Trends by Region

2.2.1 Call Center AI Market Size by Region: 2017 VS 2021 VS 2028

2.2.2 Call Center AI Historic Market Size by Region (2017-2022)

2.2.3 Call Center AI Forecasted Market Size by Region (2023-2028)

2.3 Call Center AI Market Dynamics

2.3.1 Call Center AI Industry Trends

2.3.2 Call Center AI Market Drivers

2.3.3 Call Center AI Market Challenges

2.3.4 Call Center AI Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Call Center AI Players by Revenue

3.1.1 Global Top Call Center AI Players by Revenue (2017-2022)

3.1.2 Global Call Center AI Revenue Market Share by Players (2017-2022)

3.2 Global Call Center AI Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Call Center AI Revenue

3.4 Global Call Center AI Market Concentration Ratio

3.4.1 Global Call Center AI Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Call Center AI Revenue in 2021

3.5 Call Center AI Key Players Head office and Area Served

3.6 Key Players Call Center AI Product Solution and Service

3.7 Date of Enter into Call Center AI Market

3.8 Mergers & Acquisitions, Expansion Plans

4 Call Center AI Breakdown Data by Type

4.1 Global Call Center AI Historic Market Size by Type (2017-2022)

4.2 Global Call Center AI Forecasted Market Size by Type (2023-2028)

5 Call Center AI Breakdown Data by Application

5.1 Global Call Center AI Historic Market Size by Application (2017-2022)

5.2 Global Call Center AI Forecasted Market Size by Application (2023-2028)

6 North America

6.1 North America Call Center AI Market Size (2017-2028)

6.2 North America Call Center AI Market Size by Type

6.2.1 North America Call Center AI Market Size by Type (2017-2022)

6.2.2 North America Call Center AI Market Size by Type (2023-2028)

6.2.3 North America Call Center AI Market Share by Type (2017-2028)

6.3 North America Call Center AI Market Size by Application

6.3.1 North America Call Center AI Market Size by Application (2017-2022)

6.3.2 North America Call Center AI Market Size by Application (2023-2028)

6.3.3 North America Call Center AI Market Share by Application (2017-2028)

6.4 North America Call Center AI Market Size by Country

6.4.1 North America Call Center AI Market Size by Country (2017-2022)

6.4.2 North America Call Center AI Market Size by Country (2023-2028)

6.4.3 U.S.

6.4.4 Canada

7 Europe

7.1 Europe Call Center AI Market Size (2017-2028)

7.2 Europe Call Center AI Market Size by Type

7.2.1 Europe Call Center AI Market Size by Type (2017-2022)

7.2.2 Europe Call Center AI Market Size by Type (2023-2028)

7.2.3 Europe Call Center AI Market Share by Type (2017-2028)

7.3 Europe Call Center AI Market Size by Application

7.3.1 Europe Call Center AI Market Size by Application (2017-2022)

7.3.2 Europe Call Center AI Market Size by Application (2023-2028)

7.3.3 Europe Call Center AI Market Share by Application (2017-2028)

7.4 Europe Call Center AI Market Size by Country

7.4.1 Europe Call Center AI Market Size by Country (2017-2022)

7.4.2 Europe Call Center AI Market Size by Country (2023-2028)

7.4.3 Germany

7.4.4 France

7.4.5 U.K.

7.4.6 Italy

7.4.7 Russia

7.4.8 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Call Center AI Market Size (2017-2028)

8.2 Asia-Pacific Call Center AI Market Size by Type

8.2.1 Asia-Pacific Call Center AI Market Size by Type (2017-2022)

8.2.2 Asia-Pacific Call Center AI Market Size by Type (2023-2028)

8.2.3 Asia-Pacific Call Center AI Market Share by Type (2017-2028)

8.3 Asia-Pacific Call Center AI Market Size by Application

8.3.1 Asia-Pacific Call Center AI Market Size by Application (2017-2022)

8.3.2 Asia-Pacific Call Center AI Market Size by Application (2023-2028)

8.3.3 Asia-Pacific Call Center AI Market Share by Application (2017-2028)

8.4 Asia-Pacific Call Center AI Market Size by Region

8.4.1 Asia-Pacific Call Center AI Market Size by Region (2017-2022)

8.4.2 Asia-Pacific Call Center AI Market Size by Region (2023-2028)

8.4.3 China

8.4.4 Japan

8.4.5 South Korea

8.4.6 Southeast Asia

8.4.7 India

8.4.8 Australia

9 Latin America

9.1 Latin America Call Center AI Market Size (2017-2028)

9.2 Latin America Call Center AI Market Size by Type

9.2.1 Latin America Call Center AI Market Size by Type (2017-2022)

9.2.2 Latin America Call Center AI Market Size by Type (2023-2028)

9.2.3 Latin America Call Center AI Market Share by Type (2017-2028)

9.3 Latin America Call Center AI Market Size by Application

9.3.1 Latin America Call Center AI Market Size by Application (2017-2022)

9.3.2 Latin America Call Center AI Market Size by Application (2023-2028)

9.3.3 Latin America Call Center AI Market Share by Application (2017-2028)

9.4 Latin America Call Center AI Market Size by Country

9.4.1 Latin America Call Center AI Market Size by Country (2017-2022)

9.4.2 Latin America Call Center AI Market Size by Country (2023-2028)

9.4.3 Mexico

9.4.4 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Call Center AI Market Size (2017-2028)

10.2 Middle East & Africa Call Center AI Market Size by Type

10.2.1 Middle East & Africa Call Center AI Market Size by Type (2017-2022)

10.2.2 Middle East & Africa Call Center AI Market Size by Type (2023-2028)

10.2.3 Middle East & Africa Call Center AI Market Share by Type (2017-2028)

10.3 Middle East & Africa Call Center AI Market Size by Application

10.3.1 Middle East & Africa Call Center AI Market Size by Application (2017-2022)

10.3.2 Middle East & Africa Call Center AI Market Size by Application (2023-2028)

10.3.3 Middle East & Africa Call Center AI Market Share by Application (2017-2028)

10.4 Middle East & Africa Call Center AI Market Size by Country

10.4.1 Middle East & Africa Call Center AI Market Size by Country (2017-2022)

10.4.2 Middle East & Africa Call Center AI Market Size by Country (2023-2028)

10.4.3 Turkey

10.4.4 Saudi Arabia

10.4.5 UAE

11 Key Players Profiles

11.1 IBM (US)

11.1.1 IBM (US) Company Details

11.1.2 IBM (US) Business Overview

11.1.3 IBM (US) Call Center AI Introduction

11.1.4 IBM (US) Revenue in Call Center AI Business (2017-2022)

11.1.5 IBM (US) Recent Developments

11.2 Google (US)

11.2.1 Google (US) Company Details

11.2.2 Google (US) Business Overview

11.2.3 Google (US) Call Center AI Introduction

11.2.4 Google (US) Revenue in Call Center AI Business (2017-2022)

11.2.5 Google (US) Recent Developments

11.3 Microsoft (US)

11.3.1 Microsoft (US) Company Details

11.3.2 Microsoft (US) Business Overview

11.3.3 Microsoft (US) Call Center AI Introduction

11.3.4 Microsoft (US) Revenue in Call Center AI Business (2017-2022)

11.3.5 Microsoft (US) Recent Developments

11.4 Oracle (US)

11.4.1 Oracle (US) Company Details

11.4.2 Oracle (US) Business Overview

11.4.3 Oracle (US) Call Center AI Introduction

11.4.4 Oracle (US) Revenue in Call Center AI Business (2017-2022)

11.4.5 Oracle (US) Recent Developments

11.5 SAP (Germany)

11.5.1 SAP (Germany) Company Details

11.5.2 SAP (Germany) Business Overview

11.5.3 SAP (Germany) Call Center AI Introduction

11.5.4 SAP (Germany) Revenue in Call Center AI Business (2017-2022)

11.5.5 SAP (Germany) Recent Developments

11.6 AWS (US)

11.6.1 AWS (US) Company Details

11.6.2 AWS (US) Business Overview

11.6.3 AWS (US) Call Center AI Introduction

11.6.4 AWS (US) Revenue in Call Center AI Business (2017-2022)

11.6.5 AWS (US) Recent Developments

11.7 Nuance Communications (US)

11.7.1 Nuance Communications (US) Company Details

11.7.2 Nuance Communications (US) Business Overview

11.7.3 Nuance Communications (US) Call Center AI Introduction

11.7.4 Nuance Communications (US) Revenue in Call Center AI Business (2017-2022)

11.7.5 Nuance Communications (US) Recent Developments

11.8 Avaya (US)

11.8.1 Avaya (US) Company Details

11.8.2 Avaya (US) Business Overview

11.8.3 Avaya (US) Call Center AI Introduction

11.8.4 Avaya (US) Revenue in Call Center AI Business (2017-2022)

11.8.5 Avaya (US) Recent Developments

11.9 Haptik (India)

11.9.1 Haptik (India) Company Details

11.9.2 Haptik (India) Business Overview

11.9.3 Haptik (India) Call Center AI Introduction

11.9.4 Haptik (India) Revenue in Call Center AI Business (2017-2022)

11.9.5 Haptik (India) Recent Developments

11.10 Artificial Solutions (Spain)

11.10.1 Artificial Solutions (Spain) Company Details

11.10.2 Artificial Solutions (Spain) Business Overview

11.10.3 Artificial Solutions (Spain) Call Center AI Introduction

11.10.4 Artificial Solutions (Spain) Revenue in Call Center AI Business (2017-2022)

11.10.5 Artificial Solutions (Spain) Recent Developments

11.11 Zendesk (US)

11.11.1 Zendesk (US) Company Details

11.11.2 Zendesk (US) Business Overview

11.11.3 Zendesk (US) Call Center AI Introduction

11.11.4 Zendesk (US) Revenue in Call Center AI Business (2017-2022)

11.11.5 Zendesk (US) Recent Developments

11.12 Conversica (US)

11.12.1 Conversica (US) Company Details

11.12.2 Conversica (US) Business Overview

11.12.3 Conversica (US) Call Center AI Introduction

11.12.4 Conversica (US) Revenue in Call Center AI Business (2017-2022)

11.12.5 Conversica (US) Recent Developments

11.13 Rulai (US)

11.13.1 Rulai (US) Company Details

11.13.2 Rulai (US) Business Overview

11.13.3 Rulai (US) Call Center AI Introduction

11.13.4 Rulai (US) Revenue in Call Center AI Business (2017-2022)

11.13.5 Rulai (US) Recent Developments

11.14 Inbenta Technologies (US)

11.14.1 Inbenta Technologies (US) Company Details

11.14.2 Inbenta Technologies (US) Business Overview

11.14.3 Inbenta Technologies (US) Call Center AI Introduction

11.14.4 Inbenta Technologies (US) Revenue in Call Center AI Business (2017-2022)

11.14.5 Inbenta Technologies (US) Recent Developments

11.15 Kore.ai (US)

11.15.1 Kore.ai (US) Company Details

11.15.2 Kore.ai (US) Business Overview

11.15.3 Kore.ai (US) Call Center AI Introduction

11.15.4 Kore.ai (US) Revenue in Call Center AI Business (2017-2022)

11.15.5 Kore.ai (US) Recent Developments

11.16 EdgeVerve Systems (Infosys) (India)

11.16.1 EdgeVerve Systems (Infosys) (India) Company Details

11.16.2 EdgeVerve Systems (Infosys) (India) Business Overview

11.16.3 EdgeVerve Systems (Infosys) (India) Call Center AI Introduction

11.16.4 EdgeVerve Systems (Infosys) (India) Revenue in Call Center AI Business (2017-2022)

11.16.5 EdgeVerve Systems (Infosys) (India) Recent Developments

11.17 Pypestream (US)

11.17.1 Pypestream (US) Company Details

11.17.2 Pypestream (US) Business Overview

11.17.3 Pypestream (US) Call Center AI Introduction

11.17.4 Pypestream (US) Revenue in Call Center AI Business (2017-2022)

11.17.5 Pypestream (US) Recent Developments

11.18 Avaamo (US)

11.18.1 Avaamo (US) Company Details

11.18.2 Avaamo (US) Business Overview

11.18.3 Avaamo (US) Call Center AI Introduction

11.18.4 Avaamo (US) Revenue in Call Center AI Business (2017-2022)

11.18.5 Avaamo (US) Recent Developments

11.19 Talkdesk (US)

11.19.1 Talkdesk (US) Company Details

11.19.2 Talkdesk (US) Business Overview

11.19.3 Talkdesk (US) Call Center AI Introduction

11.19.4 Talkdesk (US) Revenue in Call Center AI Business (2017-2022)

11.19.5 Talkdesk (US) Recent Developments

11.20 NICE inContact (US)

11.20.1 NICE inContact (US) Company Details

11.20.2 NICE inContact (US) Business Overview

11.20.3 NICE inContact (US) Call Center AI Introduction

11.20.4 NICE inContact (US) Revenue in Call Center AI Business (2017-2022)

11.20.5 NICE inContact (US) Recent Developments

11.21 Creative Virtual (UK)

11.21.1 Creative Virtual (UK) Company Details

11.21.2 Creative Virtual (UK) Business Overview

11.21.3 Creative Virtual (UK) Call Center AI Introduction

11.21.4 Creative Virtual (UK) Revenue in Call Center AI Business (2017-2022)

11.21.5 Creative Virtual (UK) Recent Developments

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Author Details

13.3 Disclaimer

List of Tables

Table 1. Global Call Center AI Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028

Table 2. Key Players of Cloud-Based

Table 3. Key Players of On-Premise

Table 4. Global Call Center AI Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028

Table 5. Global Call Center AI Market Size by Region (US$ Million): 2017 VS 2021 VS 2028

Table 6. Global Call Center AI Market Size by Region (2017-2022) & (US$ Million)

Table 7. Global Call Center AI Market Share by Region (2017-2022)

Table 8. Global Call Center AI Forecasted Market Size by Region (2023-2028) & (US$ Million)

Table 9. Global Call Center AI Market Share by Region (2023-2028)

Table 10. Call Center AI Market Trends

Table 11. Call Center AI Market Drivers

Table 12. Call Center AI Market Challenges

Table 13. Call Center AI Market Restraints

Table 14. Global Call Center AI Revenue by Players (2017-2022) & (US$ Million)

Table 15. Global Call Center AI Revenue Share by Players (2017-2022)

Table 16. Global Top Call Center AI by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Center AI as of 2021)

Table 17. Ranking of Global Top Call Center AI Companies by Revenue (US$ Million) in 2021

Table 18. Global 5 Largest Players Market Share by Call Center AI Revenue (CR5 and HHI) & (2017-2022)

Table 19. Key Players Headquarters and Area Served

Table 20. Key Players Call Center AI Product Solution and Service

Table 21. Date of Enter into Call Center AI Market

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Call Center AI Market Size by Type (2017-2022) & (US$ Million)

Table 24. Global Call Center AI Revenue Market Share by Type (2017-2022)

Table 25. Global Call Center AI Forecasted Market Size by Type (2023-2028) & (US$ Million)

Table 26. Global Call Center AI Revenue Market Share by Type (2023-2028)

Table 27. Global Call Center AI Market Size by Application (2017-2022) & (US$ Million)

Table 28. Global Call Center AI Revenue Share by Application (2017-2022)

Table 29. Global Call Center AI Forecasted Market Size by Application (2023-2028) & (US$ Million)

Table 30. Global Call Center AI Revenue Share by Application (2023-2028)

Table 31. North America Call Center AI Market Size by Type (2017-2022) & (US$ Million)

Table 32. North America Call Center AI Market Size by Type (2023-2028) & (US$ Million)

Table 33. North America Call Center AI Market Size by Application (2017-2022) & (US$ Million)

Table 34. North America Call Center AI Market Size by Application (2023-2028) & (US$ Million)

Table 35. North America Call Center AI Market Size by Country (2017-2022) & (US$ Million)

Table 36. North America Call Center AI Market Size by Country (2023-2028) & (US$ Million)

Table 37. Europe Call Center AI Market Size by Type (2017-2022) & (US$ Million)

Table 38. Europe Call Center AI Market Size by Type (2023-2028) & (US$ Million)

Table 39. Europe Call Center AI Market Size by Application (2017-2022) & (US$ Million)

Table 40. Europe Call Center AI Market Size by Application (2023-2028) & (US$ Million)

Table 41. Europe Call Center AI Market Size by Country (2017-2022) & (US$ Million)

Table 42. Europe Call Center AI Market Size by Country (2023-2028) & (US$ Million)

Table 43. Asia Pacific Call Center AI Market Size by Type (2017-2022) & (US$ Million)

Table 44. Asia Pacific Call Center AI Market Size by Type (2023-2028) & (US$ Million)

Table 45. Asia Pacific Call Center AI Market Size by Application (2017-2022) & (US$ Million)

Table 46. Asia Pacific Call Center AI Market Size by Application (2023-2028) & (US$ Million)

Table 47. Asia Pacific Call Center AI Market Size by Region (2017-2022) & (US$ Million)

Table 48. Asia Pacific Call Center AI Market Size by Region (2023-2028) & (US$ Million)

Table 49. Latin America Call Center AI Market Size by Type (2017-2022) & (US$ Million)

Table 50. Latin America Call Center AI Market Size by Type (2023-2028) & (US$ Million)

Table 51. Latin America Call Center AI Market Size by Application (2017-2022) & (US$ Million)

Table 52. Latin America Call Center AI Market Size by Application (2023-2028) & (US$ Million)

Table 53. Latin America Call Center AI Market Size by Country (2017-2022) & (US$ Million)

Table 54. Latin America Call Center AI Market Size by Country (2023-2028) & (US$ Million)

Table 55. Middle East and Africa Call Center AI Market Size by Type (2017-2022) & (US$ Million)

Table 56. Middle East and Africa Call Center AI Market Size by Type (2023-2028) & (US$ Million)

Table 57. Middle East and Africa Call Center AI Market Size by Application (2017-2022) & (US$ Million)

Table 58. Middle East and Africa Call Center AI Market Size by Application (2023-2028) & (US$ Million)

Table 59. Middle East and Africa Call Center AI Market Size by Country (2017-2022) & (US$ Million)

Table 60. Middle East and Africa Call Center AI Market Size by Country (2023-2028) & (US$ Million)

Table 61. IBM (US) Company Details

Table 62. IBM (US) Business Overview

Table 63. IBM (US) Call Center AI Product

Table 64. IBM (US) Revenue in Call Center AI Business (2017-2022) & (US$ Million)

Table 65. IBM (US) Recent Developments

Table 66. Google (US) Company Details

Table 67. Google (US) Business Overview

Table 68. Google (US) Call Center AI Product

Table 69. Google (US) Revenue in Call Center AI Business (2017-2022) & (US$ Million)

Table 70. Google (US) Recent Developments

Table 71. Microsoft (US) Company Details

Table 72. Microsoft (US) Business Overview

Table 73. Microsoft (US) Call Center AI Product

Table 74. Microsoft (US) Revenue in Call Center AI Business (2017-2022) & (US$ Million)

Table 75. Microsoft (US) Recent Developments

Table 76. Oracle (US) Company Details

Table 77. Oracle (US) Business Overview

Table 78. Oracle (US) Call Center AI Product

Table 79. Oracle (US) Revenue in Call Center AI Business (2017-2022) & (US$ Million)

Table 80. Oracle (US) Recent Developments

Table 81. SAP (Germany) Company Details

Table 82. SAP (Germany) Business Overview

Table 83. SAP (Germany) Call Center AI Product

Table 84. SAP (Germany) Revenue in Call Center AI Business (2017-2022) & (US$ Million)

Table 85. SAP (Germany) Recent Developments

Table 86. AWS (US) Company Details

Table 87. AWS (US) Business Overview

Table 88. AWS (US) Call Center AI Product

Table 89. AWS (US) Revenue in Call Center AI Business (2017-2022) & (US$ Million)

Table 90. AWS (US) Recent Developments

Table 91. Nuance Communications (US) Company Details

Table 92. Nuance Communications (US) Business Overview

Table 93. Nuance Communications (US) Call Center AI Product

Table 94. Nuance Communications (US) Revenue in Call Center AI Business (2017-2022) & (US$ Million)

Table 95. Nuance Communications (US) Recent Developments

Table 96. Avaya (US) Company Details

Table 97. Avaya (US) Business Overview

Table 98. Avaya (US) Call Center AI Product

Table 99. Avaya (US) Revenue in Call Center AI Business (2017-2022) & (US$ Million)

Table 100. Avaya (US) Recent Developments

Table 101. Haptik (India) Company Details

Table 102. Haptik (India) Business Overview

Table 103. Haptik (India) Call Center AI Product

Table 104. Haptik (India) Revenue in Call Center AI Business (2017-2022) & (US$ Million)

Table 105. Haptik (India) Recent Developments

Table 106. Artificial Solutions (Spain) Company Details

Table 107. Artificial Solutions (Spain) Business Overview

Table 108. Artificial Solutions (Spain) Call Center AI Product

Table 109. Artificial Solutions (Spain) Revenue in Call Center AI Business (2017-2022) & (US$ Million)

Table 110. Artificial Solutions (Spain) Recent Developments

Table 111. Zendesk (US) Company Details

Table 112. Zendesk (US) Business Overview

Table 113. Zendesk (US) Call Center AI Product

Table 114. Zendesk (US) Revenue in Call Center AI Business (2017-2022) & (US$ Million)

Table 115. Zendesk (US) Recent Developments

Table 116. Conversica (US) Company Details

Table 117. Conversica (US) Business Overview

Table 118. Conversica (US) Call Center AI Product

Table 119. Conversica (US) Revenue in Call Center AI Business (2017-2022) & (US$ Million)

Table 120. Conversica (US) Recent Developments

Table 121. Rulai (US) Company Details

Table 122. Rulai (US) Business Overview

Table 123. Rulai (US) Call Center AI Product

Table 124. Rulai (US) Revenue in Call Center AI Business (2017-2022) & (US$ Million)

Table 125. Rulai (US) Recent Developments

Table 126. Inbenta Technologies (US) Company Details

Table 127. Inbenta Technologies (US) Business Overview

Table 128. Inbenta Technologies (US) Call Center AI Product

Table 129. Inbenta Technologies (US) Revenue in Call Center AI Business (2017-2022) & (US$ Million)

Table 130. Inbenta Technologies (US) Recent Developments

Table 131. Kore.ai (US) Company Details

Table 132. Kore.ai (US) Business Overview

Table 133. Kore.ai (US) Call Center AI Product

Table 134. Kore.ai (US) Revenue in Call Center AI Business (2017-2022) & (US$ Million)

Table 135. Kore.ai (US) Recent Developments

Table 136. EdgeVerve Systems (Infosys) (India) Company Details

Table 137. EdgeVerve Systems (Infosys) (India) Business Overview

Table 138. EdgeVerve Systems (Infosys) (India) Call Center AI Product

Table 139. EdgeVerve Systems (Infosys) (India) Revenue in Call Center AI Business (2017-2022) & (US$ Million)

Table 140. EdgeVerve Systems (Infosys) (India) Recent Developments

Table 141. Pypestream (US) Company Details

Table 142. Pypestream (US) Business Overview

Table 143. Pypestream (US) Call Center AI Product

Table 144. Pypestream (US) Revenue in Call Center AI Business (2017-2022) & (US$ Million)

Table 145. Pypestream (US) Recent Developments

Table 146. Avaamo (US) Company Details

Table 147. Avaamo (US) Business Overview

Table 148. Avaamo (US) Call Center AI Product

Table 149. Avaamo (US) Revenue in Call Center AI Business (2017-2022) & (US$ Million)

Table 150. Avaamo (US) Recent Developments

Table 151. Talkdesk (US) Company Details

Table 152. Talkdesk (US) Business Overview

Table 153. Talkdesk (US) Call Center AI Product

Table 154. Talkdesk (US) Revenue in Call Center AI Business (2017-2022) & (US$ Million)

Table 155. Talkdesk (US) Recent Developments

Table 156. NICE inContact (US) Company Details

Table 157. NICE inContact (US) Business Overview

Table 158. NICE inContact (US) Call Center AI Product

Table 159. NICE inContact (US) Revenue in Call Center AI Business (2017-2022) & (US$ Million)

Table 160. NICE inContact (US) Recent Developments

Table 161. Creative Virtual (UK) Company Details

Table 162. Creative Virtual (UK) Business Overview

Table 163. Creative Virtual (UK) Call Center AI Product

Table 164. Creative Virtual (UK) Revenue in Call Center AI Business (2017-2022) & (US$ Million)

Table 165. Creative Virtual (UK) Recent Developments

Table 166. Research Programs/Design for This Report

Table 167. Key Data Information from Secondary Sources

Table 168. Key Data Information from Primary Sources

List of Figures

Figure 1. Global Call Center AI Market Share by Type: 2021 VS 2028

Figure 2. Cloud-Based Features

Figure 3. On-Premise Features

Figure 4. Global Call Center AI Market Share by Application: 2021 VS 2028

Figure 5. BFSI Case Studies

Figure 6. Retail and E-commerce Case Studies

Figure 7. Telecommunications Case Studies

Figure 8. Health Care Case Studies

Figure 9. Media and Entertainment Case Studies

Figure 10. Call Center AI Report Years Considered

Figure 11. Global Call Center AI Market Size (US$ Million), Year-over-Year: 2017-2028

Figure 12. Global Call Center AI Market Size, (US$ Million), 2017 VS 2021 VS 2028

Figure 13. Global Call Center AI Market Share by Region: 2021 VS 2028

Figure 14. Global Call Center AI Market Share by Players in 2021

Figure 15. Global Top Call Center AI Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Center AI as of 2021)

Figure 16. The Top 10 and 5 Players Market Share by Call Center AI Revenue in 2021

Figure 17. North America Call Center AI Market Size YoY (2017-2028) & (US$ Million)

Figure 18. North America Call Center AI Market Size Market Share by Type (2017-2028)

Figure 19. North America Call Center AI Market Size Market Share by Application (2017-2028)

Figure 20. North America Call Center AI Market Size Share by Country (2017-2028)

Figure 21. United States Call Center AI Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 22. Canada Call Center AI Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 23. Europe Call Center AI Market Size YoY (2017-2028) & (US$ Million)

Figure 24. Europe Call Center AI Market Size Market Share by Type (2017-2028)

Figure 25. Europe Call Center AI Market Size Market Share by Application (2017-2028)

Figure 26. Europe Call Center AI Market Size Share by Country (2017-2028)

Figure 27. Germany Call Center AI Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 28. France Call Center AI Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 29. U.K. Call Center AI Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 30. Italy Call Center AI Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 31. Russia Call Center AI Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 32. Nordic Countries Call Center AI Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 33. Asia-Pacific Call Center AI Market Size YoY (2017-2028) & (US$ Million)

Figure 34. Asia Pacific Call Center AI Market Size Market Share by Type (2017-2028)

Figure 35. Asia Pacific Call Center AI Market Size Market Share by Application (2017-2028)

Figure 36. Asia Pacific Call Center AI Market Size Share by Region (2017-2028)

Figure 37. China Call Center AI Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 38. Japan Call Center AI Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 39. South Korea Call Center AI Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 40. Southeast Asia Call Center AI Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 41. India Call Center AI Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 42. Australia Call Center AI Market Size YoY Growth (2017-2028) & (US$ Million)

List of Figures

Figure 43. Latin America Call Center AI Market Size YoY (2017-2028) & (US$ Million)

Figure 44. Latin America Call Center AI Market Size Market Share by Type (2017-2028)

Figure 45. Latin America Call Center AI Market Size Market Share by Application (2017-2028)

Figure 46. Latin America Call Center AI Market Size Share by Country (2017-2028)

Figure 47. Mexico Call Center AI Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 48. Brazil Call Center AI Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 49. Middle East & Africa Call Center AI Market Size YoY (2017-2028) & (US$ Million)

Figure 50. Middle East and Africa Call Center AI Market Size Market Share by Type (2017-2028)

Figure 51. Middle East and Africa Call Center AI Market Size Market Share by Application (2017-2028)

Figure 52. Middle East and Africa Call Center AI Market Size Share by Country (2017-2028)

Figure 53. Turkey Call Center AI Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 54. Saudi Arabia Call Center AI Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 55. UAE Call Center AI Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 56. IBM (US) Revenue Growth Rate in Call Center AI Business (2017-2022)

Figure 57. Google (US) Revenue Growth Rate in Call Center AI Business (2017-2022)

Figure 58. Microsoft (US) Revenue Growth Rate in Call Center AI Business (2017-2022)

Figure 59. Oracle (US) Revenue Growth Rate in Call Center AI Business (2017-2022)

Figure 60. SAP (Germany) Revenue Growth Rate in Call Center AI Business (2017-2022)

Figure 61. AWS (US) Revenue Growth Rate in Call Center AI Business (2017-2022)

Figure 62. Nuance Communications (US) Revenue Growth Rate in Call Center AI Business (2017-2022)

Figure 63. Avaya (US) Revenue Growth Rate in Call Center AI Business (2017-2022)

Figure 64. Haptik (India) Revenue Growth Rate in Call Center AI Business (2017-2022)

Figure 65. Artificial Solutions (Spain) Revenue Growth Rate in Call Center AI Business (2017-2022)

Figure 66. Zendesk (US) Revenue Growth Rate in Call Center AI Business (2017-2022)

Figure 67. Conversica (US) Revenue Growth Rate in Call Center AI Business (2017-2022)

Figure 68. Rulai (US) Revenue Growth Rate in Call Center AI Business (2017-2022)

Figure 69. Inbenta Technologies (US) Revenue Growth Rate in Call Center AI Business (2017-2022)

Figure 70. Kore.ai (US) Revenue Growth Rate in Call Center AI Business (2017-2022)

Figure 71. EdgeVerve Systems (Infosys) (India) Revenue Growth Rate in Call Center AI Business (2017-2022)

Figure 72. Pypestream (US) Revenue Growth Rate in Call Center AI Business (2017-2022)

Figure 73. Avaamo (US) Revenue Growth Rate in Call Center AI Business (2017-2022)

Figure 74. Talkdesk (US) Revenue Growth Rate in Call Center AI Business (2017-2022)

Figure 75. NICE inContact (US) Revenue Growth Rate in Call Center AI Business (2017-2022)

Figure 76. Creative Virtual (UK) Revenue Growth Rate in Call Center AI Business (2017-2022)

Figure 77. Bottom-up and Top-down Approaches for This Report

Figure 78. Data Triangulation

Figure 79. Key Executives Interviewed

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Global Call Center AI Market Insights and Forecast to 2028

Published Date: February 2022

Report Code: QYRE-Auto-6L6211

Global Call Center AI Market Insights and Forecast to 2028

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