The global Computer Telephony Integration (CTI) Software market was valued at US$ 1730.1 million in 2023 and is anticipated to reach US$ 2236.9 million by 2030, witnessing a CAGR of 3.7% during the forecast period 2024-2030.

Computer Telephony Integration (CTI) Software Market

Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. CTI (Computer Telephony Integration) software enables you to control your phone or phone system from your computer. CTI is often used as a jargon term for describing integrations between a phone system and a customer relationship management (CRM) system that has already been deployed. These integrations add features to enhance both systems and help agents better handle interactions.

From a regional perspective, the US market share is relatively large, accounting for about 29%, and will maintain steady growth in the next few years.

With a market share of about 25%, Europe will continue to play an important role that cannot be ignored. China has about 16 per cent of the market. Major manufacturers are Five9, Salesforce, RingCentral, Twilio, Enghouse Interactive, NewVoiceMedia (Vonage), Genesys, Zendesk, Freshworks, NICE inContact, Nextiva, Talkdesk, Jive Communications (LogMeIn), Ameyo, Aircall, Tenfold, Ozonetel, InGenius, etc. The top three, with about 16% of the market.

This report aims to provide a comprehensive presentation of the global market for Computer Telephony Integration (CTI) Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Computer Telephony Integration (CTI) Software.

Report Scope

The Computer Telephony Integration (CTI) Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Computer Telephony Integration (CTI) Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Computer Telephony Integration (CTI) Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of Computer Telephony Integration (CTI) Software Market Report

Report Metric	Details
Report Name	Computer Telephony Integration (CTI) Software Market
Accounted market size in 2023	US$ 1730.1 million
Forecasted market size in 2030	US$ 2236.9 million
CAGR	3.7%
Base Year	2023
Forecasted years	2024 - 2030
Segment by Type	Cloud Based On-premises
Segment by Application	SMEs Large Enterprises
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Five9, Salesforce, RingCentral, Twilio, Enghouse Interactive, NewVoiceMedia (Vonage), Genesys, Zendesk, Freshworks, NICE inContact, Nextiva, Talkdesk, Jive Communications (LogMeIn), Ameyo, Aircall, Tenfold, Ozonetel, InGenius
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Computer Telephony Integration (CTI) Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

How fast is Computer Telephony Integration (CTI) Software Market growing?

Ans: The Computer Telephony Integration (CTI) Software Market witnessing a CAGR of 3.7% during the forecast period 2024-2030.

What is the Computer Telephony Integration (CTI) Software Market size in 2030?

Ans: The Computer Telephony Integration (CTI) Software Market size in 2030 will be US$ 2236.9 million.

What is the Computer Telephony Integration (CTI) Software Market share by region?

Ans: With a market share of about 25%, Europe will continue to play an important role that cannot be ignored.

Who are the main players in the Computer Telephony Integration (CTI) Software Market report?

Ans: The main players in the Computer Telephony Integration (CTI) Software Market are Five9, Salesforce, RingCentral, Twilio, Enghouse Interactive, NewVoiceMedia (Vonage), Genesys, Zendesk, Freshworks, NICE inContact, Nextiva, Talkdesk, Jive Communications (LogMeIn), Ameyo, Aircall, Tenfold, Ozonetel, InGenius

What are the Application segmentation covered in the Computer Telephony Integration (CTI) Software Market report?

Ans: The Applications covered in the Computer Telephony Integration (CTI) Software Market report are SMEs, Large Enterprises

What are the Type segmentation covered in the Computer Telephony Integration (CTI) Software Market report?

Ans: The Types covered in the Computer Telephony Integration (CTI) Software Market report are Cloud Based, On-premises

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Computer Telephony Integration (CTI) Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030

1.2.2 Cloud Based

1.2.3 On-premises

1.3 Market by Application

1.3.1 Global Computer Telephony Integration (CTI) Software Market Growth by Application: 2019 VS 2023 VS 2030

1.3.2 SMEs

1.3.3 Large Enterprises

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2 Global Growth Trends

2.1 Global Computer Telephony Integration (CTI) Software Market Perspective (2019-2030)

2.2 Computer Telephony Integration (CTI) Software Growth Trends by Region

2.2.1 Global Computer Telephony Integration (CTI) Software Market Size by Region: 2019 VS 2023 VS 2030

2.2.2 Computer Telephony Integration (CTI) Software Historic Market Size by Region (2019-2024)

2.2.3 Computer Telephony Integration (CTI) Software Forecasted Market Size by Region (2025-2030)

2.3 Computer Telephony Integration (CTI) Software Market Dynamics

2.3.1 Computer Telephony Integration (CTI) Software Industry Trends

2.3.2 Computer Telephony Integration (CTI) Software Market Drivers

2.3.3 Computer Telephony Integration (CTI) Software Market Challenges

2.3.4 Computer Telephony Integration (CTI) Software Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Computer Telephony Integration (CTI) Software Players by Revenue

3.1.1 Global Top Computer Telephony Integration (CTI) Software Players by Revenue (2019-2024)

3.1.2 Global Computer Telephony Integration (CTI) Software Revenue Market Share by Players (2019-2024)

3.2 Global Computer Telephony Integration (CTI) Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Computer Telephony Integration (CTI) Software Revenue

3.4 Global Computer Telephony Integration (CTI) Software Market Concentration Ratio

3.4.1 Global Computer Telephony Integration (CTI) Software Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Computer Telephony Integration (CTI) Software Revenue in 2023

3.5 Computer Telephony Integration (CTI) Software Key Players Head office and Area Served

3.6 Key Players Computer Telephony Integration (CTI) Software Product Solution and Service

3.7 Date of Enter into Computer Telephony Integration (CTI) Software Market

3.8 Mergers & Acquisitions, Expansion Plans

4 Computer Telephony Integration (CTI) Software Breakdown Data by Type

4.1 Global Computer Telephony Integration (CTI) Software Historic Market Size by Type (2019-2024)

4.2 Global Computer Telephony Integration (CTI) Software Forecasted Market Size by Type (2025-2030)

5 Computer Telephony Integration (CTI) Software Breakdown Data by Application

5.1 Global Computer Telephony Integration (CTI) Software Historic Market Size by Application (2019-2024)

5.2 Global Computer Telephony Integration (CTI) Software Forecasted Market Size by Application (2025-2030)

6 North America

6.1 North America Computer Telephony Integration (CTI) Software Market Size (2019-2030)

6.2 North America Computer Telephony Integration (CTI) Software Market Growth Rate by Country: 2019 VS 2023 VS 2030

6.3 North America Computer Telephony Integration (CTI) Software Market Size by Country (2019-2024)

6.4 North America Computer Telephony Integration (CTI) Software Market Size by Country (2025-2030)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Computer Telephony Integration (CTI) Software Market Size (2019-2030)

7.2 Europe Computer Telephony Integration (CTI) Software Market Growth Rate by Country: 2019 VS 2023 VS 2030

7.3 Europe Computer Telephony Integration (CTI) Software Market Size by Country (2019-2024)

7.4 Europe Computer Telephony Integration (CTI) Software Market Size by Country (2025-2030)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Computer Telephony Integration (CTI) Software Market Size (2019-2030)

8.2 Asia-Pacific Computer Telephony Integration (CTI) Software Market Growth Rate by Region: 2019 VS 2023 VS 2030

8.3 Asia-Pacific Computer Telephony Integration (CTI) Software Market Size by Region (2019-2024)

8.4 Asia-Pacific Computer Telephony Integration (CTI) Software Market Size by Region (2025-2030)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Computer Telephony Integration (CTI) Software Market Size (2019-2030)

9.2 Latin America Computer Telephony Integration (CTI) Software Market Growth Rate by Country: 2019 VS 2023 VS 2030

9.3 Latin America Computer Telephony Integration (CTI) Software Market Size by Country (2019-2024)

9.4 Latin America Computer Telephony Integration (CTI) Software Market Size by Country (2025-2030)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Computer Telephony Integration (CTI) Software Market Size (2019-2030)

10.2 Middle East & Africa Computer Telephony Integration (CTI) Software Market Growth Rate by Country: 2019 VS 2023 VS 2030

10.3 Middle East & Africa Computer Telephony Integration (CTI) Software Market Size by Country (2019-2024)

10.4 Middle East & Africa Computer Telephony Integration (CTI) Software Market Size by Country (2025-2030)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Five9

11.1.1 Five9 Company Detail

11.1.2 Five9 Business Overview

11.1.3 Five9 Computer Telephony Integration (CTI) Software Introduction

11.1.4 Five9 Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024)

11.1.5 Five9 Recent Development

11.2 Salesforce

11.2.1 Salesforce Company Detail

11.2.2 Salesforce Business Overview

11.2.3 Salesforce Computer Telephony Integration (CTI) Software Introduction

11.2.4 Salesforce Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024)

11.2.5 Salesforce Recent Development

11.3 RingCentral

11.3.1 RingCentral Company Detail

11.3.2 RingCentral Business Overview

11.3.3 RingCentral Computer Telephony Integration (CTI) Software Introduction

11.3.4 RingCentral Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024)

11.3.5 RingCentral Recent Development

11.4 Twilio

11.4.1 Twilio Company Detail

11.4.2 Twilio Business Overview

11.4.3 Twilio Computer Telephony Integration (CTI) Software Introduction

11.4.4 Twilio Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024)

11.4.5 Twilio Recent Development

11.5 Enghouse Interactive

11.5.1 Enghouse Interactive Company Detail

11.5.2 Enghouse Interactive Business Overview

11.5.3 Enghouse Interactive Computer Telephony Integration (CTI) Software Introduction

11.5.4 Enghouse Interactive Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024)

11.5.5 Enghouse Interactive Recent Development

11.6 NewVoiceMedia (Vonage)

11.6.1 NewVoiceMedia (Vonage) Company Detail

11.6.2 NewVoiceMedia (Vonage) Business Overview

11.6.3 NewVoiceMedia (Vonage) Computer Telephony Integration (CTI) Software Introduction

11.6.4 NewVoiceMedia (Vonage) Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024)

11.6.5 NewVoiceMedia (Vonage) Recent Development

11.7 Genesys

11.7.1 Genesys Company Detail

11.7.2 Genesys Business Overview

11.7.3 Genesys Computer Telephony Integration (CTI) Software Introduction

11.7.4 Genesys Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024)

11.7.5 Genesys Recent Development

11.8 Zendesk

11.8.1 Zendesk Company Detail

11.8.2 Zendesk Business Overview

11.8.3 Zendesk Computer Telephony Integration (CTI) Software Introduction

11.8.4 Zendesk Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024)

11.8.5 Zendesk Recent Development

11.9 Freshworks

11.9.1 Freshworks Company Detail

11.9.2 Freshworks Business Overview

11.9.3 Freshworks Computer Telephony Integration (CTI) Software Introduction

11.9.4 Freshworks Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024)

11.9.5 Freshworks Recent Development

11.10 NICE inContact

11.10.1 NICE inContact Company Detail

11.10.2 NICE inContact Business Overview

11.10.3 NICE inContact Computer Telephony Integration (CTI) Software Introduction

11.10.4 NICE inContact Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024)

11.10.5 NICE inContact Recent Development

11.11 Nextiva

11.11.1 Nextiva Company Detail

11.11.2 Nextiva Business Overview

11.11.3 Nextiva Computer Telephony Integration (CTI) Software Introduction

11.11.4 Nextiva Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024)

11.11.5 Nextiva Recent Development

11.12 Talkdesk

11.12.1 Talkdesk Company Detail

11.12.2 Talkdesk Business Overview

11.12.3 Talkdesk Computer Telephony Integration (CTI) Software Introduction

11.12.4 Talkdesk Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024)

11.12.5 Talkdesk Recent Development

11.13 Jive Communications (LogMeIn)

11.13.1 Jive Communications (LogMeIn) Company Detail

11.13.2 Jive Communications (LogMeIn) Business Overview

11.13.3 Jive Communications (LogMeIn) Computer Telephony Integration (CTI) Software Introduction

11.13.4 Jive Communications (LogMeIn) Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024)

11.13.5 Jive Communications (LogMeIn) Recent Development

11.14 Ameyo

11.14.1 Ameyo Company Detail

11.14.2 Ameyo Business Overview

11.14.3 Ameyo Computer Telephony Integration (CTI) Software Introduction

11.14.4 Ameyo Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024)

11.14.5 Ameyo Recent Development

11.15 Aircall

11.15.1 Aircall Company Detail

11.15.2 Aircall Business Overview

11.15.3 Aircall Computer Telephony Integration (CTI) Software Introduction

11.15.4 Aircall Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024)

11.15.5 Aircall Recent Development

11.16 Tenfold

11.16.1 Tenfold Company Detail

11.16.2 Tenfold Business Overview

11.16.3 Tenfold Computer Telephony Integration (CTI) Software Introduction

11.16.4 Tenfold Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024)

11.16.5 Tenfold Recent Development

11.17 Ozonetel

11.17.1 Ozonetel Company Detail

11.17.2 Ozonetel Business Overview

11.17.3 Ozonetel Computer Telephony Integration (CTI) Software Introduction

11.17.4 Ozonetel Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024)

11.17.5 Ozonetel Recent Development

11.18 InGenius

11.18.1 InGenius Company Detail

11.18.2 InGenius Business Overview

11.18.3 InGenius Computer Telephony Integration (CTI) Software Introduction

11.18.4 InGenius Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024)

11.18.5 InGenius Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

FEATURED COMPANIES

NewVoiceMedia (Vonage)

Jive Communications (LogMeIn)

List of Tables

Table 1. Global Computer Telephony Integration (CTI) Software Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030

Table 2. Key Players of Cloud Based

Table 3. Key Players of On-premises

Table 4. Global Computer Telephony Integration (CTI) Software Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030

Table 5. Global Computer Telephony Integration (CTI) Software Market Size by Region (US$ Million): 2019 VS 2023 VS 2030

Table 6. Global Computer Telephony Integration (CTI) Software Market Size by Region (2019-2024) & (US$ Million)

Table 7. Global Computer Telephony Integration (CTI) Software Market Share by Region (2019-2024)

Table 8. Global Computer Telephony Integration (CTI) Software Forecasted Market Size by Region (2025-2030) & (US$ Million)

Table 9. Global Computer Telephony Integration (CTI) Software Market Share by Region (2025-2030)

Table 10. Computer Telephony Integration (CTI) Software Market Trends

Table 11. Computer Telephony Integration (CTI) Software Market Drivers

Table 12. Computer Telephony Integration (CTI) Software Market Challenges

Table 13. Computer Telephony Integration (CTI) Software Market Restraints

Table 14. Global Computer Telephony Integration (CTI) Software Revenue by Players (2019-2024) & (US$ Million)

Table 15. Global Computer Telephony Integration (CTI) Software Market Share by Players (2019-2024)

Table 16. Global Top Computer Telephony Integration (CTI) Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Computer Telephony Integration (CTI) Software as of 2023)

Table 17. Ranking of Global Top Computer Telephony Integration (CTI) Software Companies by Revenue (US$ Million) in 2023

Table 18. Global 5 Largest Players Market Share by Computer Telephony Integration (CTI) Software Revenue (CR5 and HHI) & (2019-2024)

Table 19. Key Players Headquarters and Area Served

Table 20. Key Players Computer Telephony Integration (CTI) Software Product Solution and Service

Table 21. Date of Enter into Computer Telephony Integration (CTI) Software Market

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Computer Telephony Integration (CTI) Software Market Size by Type (2019-2024) & (US$ Million)

Table 24. Global Computer Telephony Integration (CTI) Software Revenue Market Share by Type (2019-2024)

Table 25. Global Computer Telephony Integration (CTI) Software Forecasted Market Size by Type (2025-2030) & (US$ Million)

Table 26. Global Computer Telephony Integration (CTI) Software Revenue Market Share by Type (2025-2030)

Table 27. Global Computer Telephony Integration (CTI) Software Market Size by Application (2019-2024) & (US$ Million)

Table 28. Global Computer Telephony Integration (CTI) Software Revenue Market Share by Application (2019-2024)

Table 29. Global Computer Telephony Integration (CTI) Software Forecasted Market Size by Application (2025-2030) & (US$ Million)

Table 30. Global Computer Telephony Integration (CTI) Software Revenue Market Share by Application (2025-2030)

Table 31. North America Computer Telephony Integration (CTI) Software Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 32. North America Computer Telephony Integration (CTI) Software Market Size by Country (2019-2024) & (US$ Million)

Table 33. North America Computer Telephony Integration (CTI) Software Market Size by Country (2025-2030) & (US$ Million)

Table 34. Europe Computer Telephony Integration (CTI) Software Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 35. Europe Computer Telephony Integration (CTI) Software Market Size by Country (2019-2024) & (US$ Million)

Table 36. Europe Computer Telephony Integration (CTI) Software Market Size by Country (2025-2030) & (US$ Million)

Table 37. Asia-Pacific Computer Telephony Integration (CTI) Software Market Size Growth Rate by Region (US$ Million): 2019 VS 2023 VS 2030

Table 38. Asia-Pacific Computer Telephony Integration (CTI) Software Market Size by Region (2019-2024) & (US$ Million)

Table 39. Asia-Pacific Computer Telephony Integration (CTI) Software Market Size by Region (2025-2030) & (US$ Million)

Table 40. Latin America Computer Telephony Integration (CTI) Software Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 41. Latin America Computer Telephony Integration (CTI) Software Market Size by Country (2019-2024) & (US$ Million)

Table 42. Latin America Computer Telephony Integration (CTI) Software Market Size by Country (2025-2030) & (US$ Million)

Table 43. Middle East & Africa Computer Telephony Integration (CTI) Software Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 44. Middle East & Africa Computer Telephony Integration (CTI) Software Market Size by Country (2019-2024) & (US$ Million)

Table 45. Middle East & Africa Computer Telephony Integration (CTI) Software Market Size by Country (2025-2030) & (US$ Million)

Table 46. Five9 Company Detail

Table 47. Five9 Business Overview

Table 48. Five9 Computer Telephony Integration (CTI) Software Product

Table 49. Five9 Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024) & (US$ Million)

Table 50. Five9 Recent Development

Table 51. Salesforce Company Detail

Table 52. Salesforce Business Overview

Table 53. Salesforce Computer Telephony Integration (CTI) Software Product

Table 54. Salesforce Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024) & (US$ Million)

Table 55. Salesforce Recent Development

Table 56. RingCentral Company Detail

Table 57. RingCentral Business Overview

Table 58. RingCentral Computer Telephony Integration (CTI) Software Product

Table 59. RingCentral Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024) & (US$ Million)

Table 60. RingCentral Recent Development

Table 61. Twilio Company Detail

Table 62. Twilio Business Overview

Table 63. Twilio Computer Telephony Integration (CTI) Software Product

Table 64. Twilio Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024) & (US$ Million)

Table 65. Twilio Recent Development

Table 66. Enghouse Interactive Company Detail

Table 67. Enghouse Interactive Business Overview

Table 68. Enghouse Interactive Computer Telephony Integration (CTI) Software Product

Table 69. Enghouse Interactive Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024) & (US$ Million)

Table 70. Enghouse Interactive Recent Development

Table 71. NewVoiceMedia (Vonage) Company Detail

Table 72. NewVoiceMedia (Vonage) Business Overview

Table 73. NewVoiceMedia (Vonage) Computer Telephony Integration (CTI) Software Product

Table 74. NewVoiceMedia (Vonage) Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024) & (US$ Million)

Table 75. NewVoiceMedia (Vonage) Recent Development

Table 76. Genesys Company Detail

Table 77. Genesys Business Overview

Table 78. Genesys Computer Telephony Integration (CTI) Software Product

Table 79. Genesys Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024) & (US$ Million)

Table 80. Genesys Recent Development

Table 81. Zendesk Company Detail

Table 82. Zendesk Business Overview

Table 83. Zendesk Computer Telephony Integration (CTI) Software Product

Table 84. Zendesk Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024) & (US$ Million)

Table 85. Zendesk Recent Development

Table 86. Freshworks Company Detail

Table 87. Freshworks Business Overview

Table 88. Freshworks Computer Telephony Integration (CTI) Software Product

Table 89. Freshworks Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024) & (US$ Million)

Table 90. Freshworks Recent Development

Table 91. NICE inContact Company Detail

Table 92. NICE inContact Business Overview

Table 93. NICE inContact Computer Telephony Integration (CTI) Software Product

Table 94. NICE inContact Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024) & (US$ Million)

Table 95. NICE inContact Recent Development

Table 96. Nextiva Company Detail

Table 97. Nextiva Business Overview

Table 98. Nextiva Computer Telephony Integration (CTI) Software Product

Table 99. Nextiva Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024) & (US$ Million)

Table 100. Nextiva Recent Development

Table 101. Talkdesk Company Detail

Table 102. Talkdesk Business Overview

Table 103. Talkdesk Computer Telephony Integration (CTI) Software Product

Table 104. Talkdesk Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024) & (US$ Million)

Table 105. Talkdesk Recent Development

Table 106. Jive Communications (LogMeIn) Company Detail

Table 107. Jive Communications (LogMeIn) Business Overview

Table 108. Jive Communications (LogMeIn) Computer Telephony Integration (CTI) Software Product

Table 109. Jive Communications (LogMeIn) Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024) & (US$ Million)

Table 110. Jive Communications (LogMeIn) Recent Development

Table 111. Ameyo Company Detail

Table 112. Ameyo Business Overview

Table 113. Ameyo Computer Telephony Integration (CTI) Software Product

Table 114. Ameyo Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024) & (US$ Million)

Table 115. Ameyo Recent Development

Table 116. Aircall Company Detail

Table 117. Aircall Business Overview

Table 118. Aircall Computer Telephony Integration (CTI) Software Product

Table 119. Aircall Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024) & (US$ Million)

Table 120. Aircall Recent Development

Table 121. Tenfold Company Detail

Table 122. Tenfold Business Overview

Table 123. Tenfold Computer Telephony Integration (CTI) Software Product

Table 124. Tenfold Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024) & (US$ Million)

Table 125. Tenfold Recent Development

Table 126. Ozonetel Company Detail

Table 127. Ozonetel Business Overview

Table 128. Ozonetel Computer Telephony Integration (CTI) Software Product

Table 129. Ozonetel Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024) & (US$ Million)

Table 130. Ozonetel Recent Development

Table 131. InGenius Company Detail

Table 132. InGenius Business Overview

Table 133. InGenius Computer Telephony Integration (CTI) Software Product

Table 134. InGenius Revenue in Computer Telephony Integration (CTI) Software Business (2019-2024) & (US$ Million)

Table 135. InGenius Recent Development

Table 136. Research Programs/Design for This Report

Table 137. Key Data Information from Secondary Sources

Table 138. Key Data Information from Primary Sources

List of Figures

Figure 1. Global Computer Telephony Integration (CTI) Software Market Size Comparison by Type (2024-2030) & (US$ Million)

Figure 2. Global Computer Telephony Integration (CTI) Software Market Share by Type: 2023 VS 2030

Figure 3. Cloud Based Features

Figure 4. On-premises Features

Figure 5. Global Computer Telephony Integration (CTI) Software Market Size Comparison by Application (2024-2030) & (US$ Million)

Figure 6. Global Computer Telephony Integration (CTI) Software Market Share by Application: 2023 VS 2030

Figure 7. SMEs Case Studies

Figure 8. Large Enterprises Case Studies

Figure 9. Computer Telephony Integration (CTI) Software Report Years Considered

Figure 10. Global Computer Telephony Integration (CTI) Software Market Size (US$ Million), Year-over-Year: 2019-2030

Figure 11. Global Computer Telephony Integration (CTI) Software Market Size, (US$ Million), 2019 VS 2023 VS 2030

Figure 12. Global Computer Telephony Integration (CTI) Software Market Share by Region: 2023 VS 2030

Figure 13. Global Computer Telephony Integration (CTI) Software Market Share by Players in 2023

Figure 14. Global Top Computer Telephony Integration (CTI) Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Computer Telephony Integration (CTI) Software as of 2023)

Figure 15. The Top 10 and 5 Players Market Share by Computer Telephony Integration (CTI) Software Revenue in 2023

Figure 16. North America Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 17. North America Computer Telephony Integration (CTI) Software Market Share by Country (2019-2030)

Figure 18. United States Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 19. Canada Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 20. Europe Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 21. Europe Computer Telephony Integration (CTI) Software Market Share by Country (2019-2030)

Figure 22. Germany Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 23. France Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 24. U.K. Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 25. Italy Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 26. Russia Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 27. Nordic Countries Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 28. Asia-Pacific Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 29. Asia-Pacific Computer Telephony Integration (CTI) Software Market Share by Region (2019-2030)

Figure 30. China Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 31. Japan Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 32. South Korea Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 33. Southeast Asia Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 34. India Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 35. Australia Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 36. Latin America Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 37. Latin America Computer Telephony Integration (CTI) Software Market Share by Country (2019-2030)

Figure 38. Mexico Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 39. Brazil Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 40. Middle East & Africa Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 41. Middle East & Africa Computer Telephony Integration (CTI) Software Market Share by Country (2019-2030)

Figure 42. Turkey Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 43. Saudi Arabia Computer Telephony Integration (CTI) Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 44. Five9 Revenue Growth Rate in Computer Telephony Integration (CTI) Software Business (2019-2024)

Figure 45. Salesforce Revenue Growth Rate in Computer Telephony Integration (CTI) Software Business (2019-2024)

Figure 46. RingCentral Revenue Growth Rate in Computer Telephony Integration (CTI) Software Business (2019-2024)

Figure 47. Twilio Revenue Growth Rate in Computer Telephony Integration (CTI) Software Business (2019-2024)

Figure 48. Enghouse Interactive Revenue Growth Rate in Computer Telephony Integration (CTI) Software Business (2019-2024)

Figure 49. NewVoiceMedia (Vonage) Revenue Growth Rate in Computer Telephony Integration (CTI) Software Business (2019-2024)

Figure 50. Genesys Revenue Growth Rate in Computer Telephony Integration (CTI) Software Business (2019-2024)

Figure 51. Zendesk Revenue Growth Rate in Computer Telephony Integration (CTI) Software Business (2019-2024)

Figure 52. Freshworks Revenue Growth Rate in Computer Telephony Integration (CTI) Software Business (2019-2024)

Figure 53. NICE inContact Revenue Growth Rate in Computer Telephony Integration (CTI) Software Business (2019-2024)

Figure 54. Nextiva Revenue Growth Rate in Computer Telephony Integration (CTI) Software Business (2019-2024)

Figure 55. Talkdesk Revenue Growth Rate in Computer Telephony Integration (CTI) Software Business (2019-2024)

Figure 56. Jive Communications (LogMeIn) Revenue Growth Rate in Computer Telephony Integration (CTI) Software Business (2019-2024)

Figure 57. Ameyo Revenue Growth Rate in Computer Telephony Integration (CTI) Software Business (2019-2024)

Figure 58. Aircall Revenue Growth Rate in Computer Telephony Integration (CTI) Software Business (2019-2024)

Figure 59. Tenfold Revenue Growth Rate in Computer Telephony Integration (CTI) Software Business (2019-2024)

Figure 60. Ozonetel Revenue Growth Rate in Computer Telephony Integration (CTI) Software Business (2019-2024)

Figure 61. InGenius Revenue Growth Rate in Computer Telephony Integration (CTI) Software Business (2019-2024)

Figure 62. Bottom-up and Top-down Approaches for This Report

Figure 63. Data Triangulation

Figure 64. Key Executives Interviewed

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Global Computer Telephony Integration (CTI) Software Market Research Report 2024

Published Date: May 2024

Report Code: QYRE-Auto-35F9824

Global Computer Telephony Integration (CTI) Software Market Research Report 2024

FEATURED COMPANIES

Computer Telephony Integration (CTI) Software Market Size

Computer Telephony Integration (CTI) Software Market

Report Scope

Scope of Computer Telephony Integration (CTI) Software Market Report

Chapter Outline

FAQ for this report

How fast is Computer Telephony Integration (CTI) Software Market growing?

What is the Computer Telephony Integration (CTI) Software Market size in 2030?

What is the Computer Telephony Integration (CTI) Software Market share by region?

Who are the main players in the Computer Telephony Integration (CTI) Software Market report?

What are the Application segmentation covered in the Computer Telephony Integration (CTI) Software Market report?

What are the Type segmentation covered in the Computer Telephony Integration (CTI) Software Market report?

FEATURED COMPANIES

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