Global Intelligent Contact Center (ICC) Market Research Report 2023

Intelligent Contact Center (ICC) Market

An intelligent contact center (ICC) uses modern artificial intelligence technologies to provide more personalized or natural communication with customers through an improved human-computer interface (HCI) and/or continuously improving internal processes based on success metrics from historical data rather than by reprogramming. The contact center provides an integrated interface for all supported communication channels between the enterprise—represented by human and/or software agents (bots)—and its customers.

The global Intelligent Contact Center (ICC) market was valued at US$ million in 2022 and is anticipated to reach US$ million by 2029, witnessing a CAGR of % during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

North American market for Intelligent Contact Center (ICC) is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

Asia-Pacific market for Intelligent Contact Center (ICC) is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The global market for Intelligent Contact Center (ICC) in BFSI is estimated to increase from $ million in 2023 to $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The key global companies of Intelligent Contact Center (ICC) include Amazon Web Services Inc., Artificial Solutions International AB, Avaya Inc., Google Inc., IBM Corporation, Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation and SAP SE, etc. In 2022, the world's top three vendors accounted for approximately % of the revenue.

Report Scope

This report aims to provide a comprehensive presentation of the global market for Intelligent Contact Center (ICC), with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Intelligent Contact Center (ICC).

The Intelligent Contact Center (ICC) market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Intelligent Contact Center (ICC) market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Intelligent Contact Center (ICC) companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.

Scope of Intelligent Contact Center (ICC) Market Report

Core Chapters

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Intelligent Contact Center (ICC) Market Size Growth Rate by Type: 2018 VS 2022 VS 2029

1.2.2 Chatbot

1.2.3 Intelligent Virtual Assistant (IVA)

1.2.4 Intelligent Interactive Voice Response (IVR) System

1.3 Market by Application

1.3.1 Global Intelligent Contact Center (ICC) Market Growth by Application: 2018 VS 2022 VS 2029

1.3.2 BFSI

1.3.3 Consumer Goods & Retail

1.3.4 Government

1.3.5 Healthcare

1.3.6 IT & Telecom

1.3.7 Travel & Hospitality

1.3.8 Others

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2.1 Global Intelligent Contact Center (ICC) Market Perspective (2018-2029)

2.2 Intelligent Contact Center (ICC) Growth Trends by Region

2.2.1 Global Intelligent Contact Center (ICC) Market Size by Region: 2018 VS 2022 VS 2029

2.2.2 Intelligent Contact Center (ICC) Historic Market Size by Region (2018-2023)

2.2.3 Intelligent Contact Center (ICC) Forecasted Market Size by Region (2024-2029)

2.3 Intelligent Contact Center (ICC) Market Dynamics

2.3.1 Intelligent Contact Center (ICC) Industry Trends

2.3.2 Intelligent Contact Center (ICC) Market Drivers

2.3.3 Intelligent Contact Center (ICC) Market Challenges

2.3.4 Intelligent Contact Center (ICC) Market Restraints

3.1 Global Top Intelligent Contact Center (ICC) Players by Revenue

3.1.1 Global Top Intelligent Contact Center (ICC) Players by Revenue (2018-2023)

3.1.2 Global Intelligent Contact Center (ICC) Revenue Market Share by Players (2018-2023)

3.2 Global Intelligent Contact Center (ICC) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Intelligent Contact Center (ICC) Revenue

3.4 Global Intelligent Contact Center (ICC) Market Concentration Ratio

3.4.1 Global Intelligent Contact Center (ICC) Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Intelligent Contact Center (ICC) Revenue in 2022

3.5 Intelligent Contact Center (ICC) Key Players Head office and Area Served

3.6 Key Players Intelligent Contact Center (ICC) Product Solution and Service

3.7 Date of Enter into Intelligent Contact Center (ICC) Market

3.8 Mergers & Acquisitions, Expansion Plans

4.1 Global Intelligent Contact Center (ICC) Historic Market Size by Type (2018-2023)

4.2 Global Intelligent Contact Center (ICC) Forecasted Market Size by Type (2024-2029)

5.1 Global Intelligent Contact Center (ICC) Historic Market Size by Application (2018-2023)

5.2 Global Intelligent Contact Center (ICC) Forecasted Market Size by Application (2024-2029)

6.1 North America Intelligent Contact Center (ICC) Market Size (2018-2029)

6.2 North America Intelligent Contact Center (ICC) Market Growth Rate by Country: 2018 VS 2022 VS 2029

6.3 North America Intelligent Contact Center (ICC) Market Size by Country (2018-2023)

6.4 North America Intelligent Contact Center (ICC) Market Size by Country (2024-2029)

6.5 United States

6.6 Canada

7.1 Europe Intelligent Contact Center (ICC) Market Size (2018-2029)

7.2 Europe Intelligent Contact Center (ICC) Market Growth Rate by Country: 2018 VS 2022 VS 2029

7.3 Europe Intelligent Contact Center (ICC) Market Size by Country (2018-2023)

7.4 Europe Intelligent Contact Center (ICC) Market Size by Country (2024-2029)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8.1 Asia-Pacific Intelligent Contact Center (ICC) Market Size (2018-2029)

8.2 Asia-Pacific Intelligent Contact Center (ICC) Market Growth Rate by Region: 2018 VS 2022 VS 2029

8.3 Asia-Pacific Intelligent Contact Center (ICC) Market Size by Region (2018-2023)

8.4 Asia-Pacific Intelligent Contact Center (ICC) Market Size by Region (2024-2029)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9.1 Latin America Intelligent Contact Center (ICC) Market Size (2018-2029)

9.2 Latin America Intelligent Contact Center (ICC) Market Growth Rate by Country: 2018 VS 2022 VS 2029

9.3 Latin America Intelligent Contact Center (ICC) Market Size by Country (2018-2023)

9.4 Latin America Intelligent Contact Center (ICC) Market Size by Country (2024-2029)

9.5 Mexico

9.6 Brazil

10.1 Middle East & Africa Intelligent Contact Center (ICC) Market Size (2018-2029)

10.2 Middle East & Africa Intelligent Contact Center (ICC) Market Growth Rate by Country: 2018 VS 2022 VS 2029

10.3 Middle East & Africa Intelligent Contact Center (ICC) Market Size by Country (2018-2023)

10.4 Middle East & Africa Intelligent Contact Center (ICC) Market Size by Country (2024-2029)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11.1 Amazon Web Services Inc.

11.1.1 Amazon Web Services Inc. Company Detail

11.1.2 Amazon Web Services Inc. Business Overview

11.1.3 Amazon Web Services Inc. Intelligent Contact Center (ICC) Introduction

11.1.4 Amazon Web Services Inc. Revenue in Intelligent Contact Center (ICC) Business (2018-2023)

11.1.5 Amazon Web Services Inc. Recent Development

11.2 Artificial Solutions International AB

11.2.1 Artificial Solutions International AB Company Detail

11.2.2 Artificial Solutions International AB Business Overview

11.2.3 Artificial Solutions International AB Intelligent Contact Center (ICC) Introduction

11.2.4 Artificial Solutions International AB Revenue in Intelligent Contact Center (ICC) Business (2018-2023)

11.2.5 Artificial Solutions International AB Recent Development

11.3 Avaya Inc.

11.3.1 Avaya Inc. Company Detail

11.3.2 Avaya Inc. Business Overview

11.3.3 Avaya Inc. Intelligent Contact Center (ICC) Introduction

11.3.4 Avaya Inc. Revenue in Intelligent Contact Center (ICC) Business (2018-2023)

11.3.5 Avaya Inc. Recent Development

11.4 Google Inc.

11.4.1 Google Inc. Company Detail

11.4.2 Google Inc. Business Overview

11.4.3 Google Inc. Intelligent Contact Center (ICC) Introduction

11.4.4 Google Inc. Revenue in Intelligent Contact Center (ICC) Business (2018-2023)

11.4.5 Google Inc. Recent Development

11.5 IBM Corporation

11.5.1 IBM Corporation Company Detail

11.5.2 IBM Corporation Business Overview

11.5.3 IBM Corporation Intelligent Contact Center (ICC) Introduction

11.5.4 IBM Corporation Revenue in Intelligent Contact Center (ICC) Business (2018-2023)

11.5.5 IBM Corporation Recent Development

11.6 Microsoft Corporation

11.6.1 Microsoft Corporation Company Detail

11.6.2 Microsoft Corporation Business Overview

11.6.3 Microsoft Corporation Intelligent Contact Center (ICC) Introduction

11.6.4 Microsoft Corporation Revenue in Intelligent Contact Center (ICC) Business (2018-2023)

11.6.5 Microsoft Corporation Recent Development

11.7 Nuance Communications, Inc.

11.7.1 Nuance Communications, Inc. Company Detail

11.7.2 Nuance Communications, Inc. Business Overview

11.7.3 Nuance Communications, Inc. Intelligent Contact Center (ICC) Introduction

11.7.4 Nuance Communications, Inc. Revenue in Intelligent Contact Center (ICC) Business (2018-2023)

11.7.5 Nuance Communications, Inc. Recent Development

11.8 Oracle Corporation

11.8.1 Oracle Corporation Company Detail

11.8.2 Oracle Corporation Business Overview

11.8.3 Oracle Corporation Intelligent Contact Center (ICC) Introduction

11.8.4 Oracle Corporation Revenue in Intelligent Contact Center (ICC) Business (2018-2023)

11.8.5 Oracle Corporation Recent Development

11.9 SAP SE

11.9.1 SAP SE Company Detail

11.9.2 SAP SE Business Overview

11.9.3 SAP SE Intelligent Contact Center (ICC) Introduction

11.9.4 SAP SE Revenue in Intelligent Contact Center (ICC) Business (2018-2023)

11.9.5 SAP SE Recent Development

11.10 Zendesk, Inc.

11.10.1 Zendesk, Inc. Company Detail

11.10.2 Zendesk, Inc. Business Overview

11.10.3 Zendesk, Inc. Intelligent Contact Center (ICC) Introduction

11.10.4 Zendesk, Inc. Revenue in Intelligent Contact Center (ICC) Business (2018-2023)

11.10.5 Zendesk, Inc. Recent Development

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

List of Tables

    Table 1. Global Intelligent Contact Center (ICC) Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029

    Table 2. Key Players of Chatbot

    Table 3. Key Players of Intelligent Virtual Assistant (IVA)

    Table 4. Key Players of Intelligent Interactive Voice Response (IVR) System

    Table 5. Global Intelligent Contact Center (ICC) Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029

    Table 6. Global Intelligent Contact Center (ICC) Market Size by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 7. Global Intelligent Contact Center (ICC) Market Size by Region (2018-2023) & (US$ Million)

    Table 8. Global Intelligent Contact Center (ICC) Market Share by Region (2018-2023)

    Table 9. Global Intelligent Contact Center (ICC) Forecasted Market Size by Region (2024-2029) & (US$ Million)

    Table 10. Global Intelligent Contact Center (ICC) Market Share by Region (2024-2029)

    Table 11. Intelligent Contact Center (ICC) Market Trends

    Table 12. Intelligent Contact Center (ICC) Market Drivers

    Table 13. Intelligent Contact Center (ICC) Market Challenges

    Table 14. Intelligent Contact Center (ICC) Market Restraints

    Table 15. Global Intelligent Contact Center (ICC) Revenue by Players (2018-2023) & (US$ Million)

    Table 16. Global Intelligent Contact Center (ICC) Market Share by Players (2018-2023)

    Table 17. Global Top Intelligent Contact Center (ICC) Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Intelligent Contact Center (ICC) as of 2022)

    Table 18. Ranking of Global Top Intelligent Contact Center (ICC) Companies by Revenue (US$ Million) in 2022

    Table 19. Global 5 Largest Players Market Share by Intelligent Contact Center (ICC) Revenue (CR5 and HHI) & (2018-2023)

    Table 20. Key Players Headquarters and Area Served

    Table 21. Key Players Intelligent Contact Center (ICC) Product Solution and Service

    Table 22. Date of Enter into Intelligent Contact Center (ICC) Market

    Table 23. Mergers & Acquisitions, Expansion Plans

    Table 24. Global Intelligent Contact Center (ICC) Market Size by Type (2018-2023) & (US$ Million)

    Table 25. Global Intelligent Contact Center (ICC) Revenue Market Share by Type (2018-2023)

    Table 26. Global Intelligent Contact Center (ICC) Forecasted Market Size by Type (2024-2029) & (US$ Million)

    Table 27. Global Intelligent Contact Center (ICC) Revenue Market Share by Type (2024-2029)

    Table 28. Global Intelligent Contact Center (ICC) Market Size by Application (2018-2023) & (US$ Million)

    Table 29. Global Intelligent Contact Center (ICC) Revenue Market Share by Application (2018-2023)

    Table 30. Global Intelligent Contact Center (ICC) Forecasted Market Size by Application (2024-2029) & (US$ Million)

    Table 31. Global Intelligent Contact Center (ICC) Revenue Market Share by Application (2024-2029)

    Table 32. North America Intelligent Contact Center (ICC) Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 33. North America Intelligent Contact Center (ICC) Market Size by Country (2018-2023) & (US$ Million)

    Table 34. North America Intelligent Contact Center (ICC) Market Size by Country (2024-2029) & (US$ Million)

    Table 35. Europe Intelligent Contact Center (ICC) Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 36. Europe Intelligent Contact Center (ICC) Market Size by Country (2018-2023) & (US$ Million)

    Table 37. Europe Intelligent Contact Center (ICC) Market Size by Country (2024-2029) & (US$ Million)

    Table 38. Asia-Pacific Intelligent Contact Center (ICC) Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 39. Asia-Pacific Intelligent Contact Center (ICC) Market Size by Region (2018-2023) & (US$ Million)

    Table 40. Asia-Pacific Intelligent Contact Center (ICC) Market Size by Region (2024-2029) & (US$ Million)

    Table 41. Latin America Intelligent Contact Center (ICC) Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 42. Latin America Intelligent Contact Center (ICC) Market Size by Country (2018-2023) & (US$ Million)

    Table 43. Latin America Intelligent Contact Center (ICC) Market Size by Country (2024-2029) & (US$ Million)

    Table 44. Middle East & Africa Intelligent Contact Center (ICC) Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 45. Middle East & Africa Intelligent Contact Center (ICC) Market Size by Country (2018-2023) & (US$ Million)

    Table 46. Middle East & Africa Intelligent Contact Center (ICC) Market Size by Country (2024-2029) & (US$ Million)

    Table 47. Amazon Web Services Inc. Company Detail

    Table 48. Amazon Web Services Inc. Business Overview

    Table 49. Amazon Web Services Inc. Intelligent Contact Center (ICC) Product

    Table 50. Amazon Web Services Inc. Revenue in Intelligent Contact Center (ICC) Business (2018-2023) & (US$ Million)

    Table 51. Amazon Web Services Inc. Recent Development

    Table 52. Artificial Solutions International AB Company Detail

    Table 53. Artificial Solutions International AB Business Overview

    Table 54. Artificial Solutions International AB Intelligent Contact Center (ICC) Product

    Table 55. Artificial Solutions International AB Revenue in Intelligent Contact Center (ICC) Business (2018-2023) & (US$ Million)

    Table 56. Artificial Solutions International AB Recent Development

    Table 57. Avaya Inc. Company Detail

    Table 58. Avaya Inc. Business Overview

    Table 59. Avaya Inc. Intelligent Contact Center (ICC) Product

    Table 60. Avaya Inc. Revenue in Intelligent Contact Center (ICC) Business (2018-2023) & (US$ Million)

    Table 61. Avaya Inc. Recent Development

    Table 62. Google Inc. Company Detail

    Table 63. Google Inc. Business Overview

    Table 64. Google Inc. Intelligent Contact Center (ICC) Product

    Table 65. Google Inc. Revenue in Intelligent Contact Center (ICC) Business (2018-2023) & (US$ Million)

    Table 66. Google Inc. Recent Development

    Table 67. IBM Corporation Company Detail

    Table 68. IBM Corporation Business Overview

    Table 69. IBM Corporation Intelligent Contact Center (ICC) Product

    Table 70. IBM Corporation Revenue in Intelligent Contact Center (ICC) Business (2018-2023) & (US$ Million)

    Table 71. IBM Corporation Recent Development

    Table 72. Microsoft Corporation Company Detail

    Table 73. Microsoft Corporation Business Overview

    Table 74. Microsoft Corporation Intelligent Contact Center (ICC) Product

    Table 75. Microsoft Corporation Revenue in Intelligent Contact Center (ICC) Business (2018-2023) & (US$ Million)

    Table 76. Microsoft Corporation Recent Development

    Table 77. Nuance Communications, Inc. Company Detail

    Table 78. Nuance Communications, Inc. Business Overview

    Table 79. Nuance Communications, Inc. Intelligent Contact Center (ICC) Product

    Table 80. Nuance Communications, Inc. Revenue in Intelligent Contact Center (ICC) Business (2018-2023) & (US$ Million)

    Table 81. Nuance Communications, Inc. Recent Development

    Table 82. Oracle Corporation Company Detail

    Table 83. Oracle Corporation Business Overview

    Table 84. Oracle Corporation Intelligent Contact Center (ICC) Product

    Table 85. Oracle Corporation Revenue in Intelligent Contact Center (ICC) Business (2018-2023) & (US$ Million)

    Table 86. Oracle Corporation Recent Development

    Table 87. SAP SE Company Detail

    Table 88. SAP SE Business Overview

    Table 89. SAP SE Intelligent Contact Center (ICC) Product

    Table 90. SAP SE Revenue in Intelligent Contact Center (ICC) Business (2018-2023) & (US$ Million)

    Table 91. SAP SE Recent Development

    Table 92. Zendesk, Inc. Company Detail

    Table 93. Zendesk, Inc. Business Overview

    Table 94. Zendesk, Inc. Intelligent Contact Center (ICC) Product

    Table 95. Zendesk, Inc. Revenue in Intelligent Contact Center (ICC) Business (2018-2023) & (US$ Million)

    Table 96. Zendesk, Inc. Recent Development

    Table 97. Research Programs/Design for This Report

    Table 98. Key Data Information from Secondary Sources

    Table 99. Key Data Information from Primary Sources

List of Figures

    Figure 1. Global Intelligent Contact Center (ICC) Market Size Comparison by Type (2023-2029) & (US$ Million)

    Figure 2. Global Intelligent Contact Center (ICC) Market Share by Type: 2022 VS 2029

    Figure 3. Chatbot Features

    Figure 4. Intelligent Virtual Assistant (IVA) Features

    Figure 5. Intelligent Interactive Voice Response (IVR) System Features

    Figure 6. Global Intelligent Contact Center (ICC) Market Size Comparison by Application (2023-2029) & (US$ Million)

    Figure 7. Global Intelligent Contact Center (ICC) Market Share by Application: 2022 VS 2029

    Figure 8. BFSI Case Studies

    Figure 9. Consumer Goods & Retail Case Studies

    Figure 10. Government Case Studies

    Figure 11. Healthcare Case Studies

    Figure 12. IT & Telecom Case Studies

    Figure 13. Travel & Hospitality Case Studies

    Figure 14. Others Case Studies

    Figure 15. Intelligent Contact Center (ICC) Report Years Considered

    Figure 16. Global Intelligent Contact Center (ICC) Market Size (US$ Million), Year-over-Year: 2018-2029

    Figure 17. Global Intelligent Contact Center (ICC) Market Size, (US$ Million), 2018 VS 2022 VS 2029

    Figure 18. Global Intelligent Contact Center (ICC) Market Share by Region: 2022 VS 2029

    Figure 19. Global Intelligent Contact Center (ICC) Market Share by Players in 2022

    Figure 20. Global Top Intelligent Contact Center (ICC) Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Intelligent Contact Center (ICC) as of 2022)

    Figure 21. The Top 10 and 5 Players Market Share by Intelligent Contact Center (ICC) Revenue in 2022

    Figure 22. North America Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 23. North America Intelligent Contact Center (ICC) Market Share by Country (2018-2029)

    Figure 24. United States Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 25. Canada Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 26. Europe Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 27. Europe Intelligent Contact Center (ICC) Market Share by Country (2018-2029)

    Figure 28. Germany Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 29. France Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 30. U.K. Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 31. Italy Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 32. Russia Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 33. Nordic Countries Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 34. Asia-Pacific Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 35. Asia-Pacific Intelligent Contact Center (ICC) Market Share by Region (2018-2029)

    Figure 36. China Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 37. Japan Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 38. South Korea Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 39. Southeast Asia Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 40. India Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 41. Australia Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 42. Latin America Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 43. Latin America Intelligent Contact Center (ICC) Market Share by Country (2018-2029)

    Figure 44. Mexico Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 45. Brazil Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 46. Middle East & Africa Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 47. Middle East & Africa Intelligent Contact Center (ICC) Market Share by Country (2018-2029)

    Figure 48. Turkey Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 49. Saudi Arabia Intelligent Contact Center (ICC) Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 50. Amazon Web Services Inc. Revenue Growth Rate in Intelligent Contact Center (ICC) Business (2018-2023)

    Figure 51. Artificial Solutions International AB Revenue Growth Rate in Intelligent Contact Center (ICC) Business (2018-2023)

    Figure 52. Avaya Inc. Revenue Growth Rate in Intelligent Contact Center (ICC) Business (2018-2023)

    Figure 53. Google Inc. Revenue Growth Rate in Intelligent Contact Center (ICC) Business (2018-2023)

    Figure 54. IBM Corporation Revenue Growth Rate in Intelligent Contact Center (ICC) Business (2018-2023)

    Figure 55. Microsoft Corporation Revenue Growth Rate in Intelligent Contact Center (ICC) Business (2018-2023)

    Figure 56. Nuance Communications, Inc. Revenue Growth Rate in Intelligent Contact Center (ICC) Business (2018-2023)

    Figure 57. Oracle Corporation Revenue Growth Rate in Intelligent Contact Center (ICC) Business (2018-2023)

    Figure 58. SAP SE Revenue Growth Rate in Intelligent Contact Center (ICC) Business (2018-2023)

    Figure 59. Zendesk, Inc. Revenue Growth Rate in Intelligent Contact Center (ICC) Business (2018-2023)

    Figure 60. Bottom-up and Top-down Approaches for This Report

    Figure 61. Data Triangulation

    Figure 62. Key Executives Interviewed