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Global Intelligent Outbound Call Center Market Research Report 2023

Published Date: October 2023

Report Code: QYRE-Auto-37I13334

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Global Intelligent Outbound Call Center Market Research Report 2023

Code: QYRE-Auto-37I13334

Report

October 2023

Pages:111

QYResearch

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DESCRIPTION

TABLE OF CONTENT

TABLES & FIGURES

Intelligent Outbound Call Center Market Size

According to new survey, global Intelligent Outbound Call Center market is projected to reach US$ 190040 million in 2029, increasing from US$ 88900 million in 2022, with the CAGR of 11.9% during the period of 2023 to 2029.

Intelligent Outbound Call Center Market

Intelligent Outbound Calling is a product that integrates Automatic Speech Recognition (ASR), Text To Speech (TTS) and Natural Language Understanding (NLU) technologies and provides an intelligent customer service bot for enterprise customers. Intelligent customer service bot product. The intelligent outbound bot can automatically initiate robotic outbound calls according to business scenarios, collect business results through human-robot voice dialogues, and statistically process the data. Intelligent outbound robots can provide users with 24-hour*365-day non-stop inbound services and realize automated and convenient services.

The global intelligent outbound call center market refers to the market for call center solutions and services that leverage intelligent technologies to enhance outbound calling operations. Outbound call centers are facilities where agents make proactive calls to customers or prospects for various purposes, such as sales, marketing, lead generation, customer service, surveys, and collections.

Here are some key features and trends in the global intelligent outbound call center market:

Intelligent Technologies: The market is experiencing a shift towards intelligent technologies such as artificial intelligence (AI), machine learning, natural language processing (NLP), and automation. These technologies enable outbound call centers to automate processes, analyze customer data, personalize interactions, improve agent productivity, and enhance overall efficiency.

Predictive Dialer Systems: Predictive dialing is a crucial component of outbound call centers. It uses algorithms and data analysis to predict agent availability and customer answer rates, thereby optimizing call efficiency. Intelligent predictive dialer systems can intelligently manage call volumes, reduce wait times, and increase the number of successful connections.

Speech Analytics: Speech analytics solutions are gaining traction in the intelligent outbound call center market. These technologies analyze audio recordings of customer-agent interactions to extract valuable insights regarding customer sentiments, call quality, script adherence, compliance, and agent performance. Speech analytics helps in enhancing customer experience, identifying training needs, and improving overall call center operations.

Omnichannel Capabilities: The market is witnessing a growing demand for outbound call centers to provide an omnichannel customer experience. Customers expect seamless interactions across multiple channels, including voice, email, SMS, chat, and social media. Intelligent outbound call center solutions offer integration with various communication channels, enabling agents to engage customers and prospects through their preferred channels.

Personalization and Targeting: Intelligent outbound call center solutions enable targeted and personalized customer interactions. By analyzing customer data and leveraging AI and machine learning algorithms, call centers can segment customers based on their preferences, behaviors, and demographics. This allows agents to deliver tailored messages, offers, and solutions, resulting in higher conversion rates and improved customer satisfaction.

Compliance and Security: Compliance with regulations such as the Telephone Consumer Protection Act (TCPA) and General Data Protection Regulation (GDPR) is critical for outbound call centers. Intelligent solutions incorporate features like consent management, data encryption, secure storage, and automated compliance monitoring to ensure data protection and regulatory compliance.

Integration with CRM Systems: Integration with customer relationship management (CRM) systems is essential for efficient outbound calling. Intelligent outbound call center solutions seamlessly integrate with CRM platforms, enabling agents to access customer data, update records, track interactions, and provide personalized service. Integration with CRM systems enhances productivity, reduces call handling time, and improves customer satisfaction.

The global intelligent outbound call center market is expected to grow steadily as organizations increasingly focus on improving customer engagement, enhancing operational efficiency, and optimizing outbound calling strategies. The adoption of intelligent technologies, such as AI and automation, will continue to drive market growth, enabling call centers to deliver personalized, seamless, and efficient outbound interactions.

Report Scope

This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global Intelligent Outbound Call Center market with multiple angles, which provides sufficient supports to readers’ strategy and decision making.

Scope of Intelligent Outbound Call Center Market Report

Report Metric	Details
Report Name	Intelligent Outbound Call Center Market
Accounted market size in 2022	US$ 88900 million
Forecasted market size in 2029	US$ 190040 million
CAGR	11.9%
Base Year	2022
Forecasted years	2023 - 2029
Segment by Type	Event Notification Type Service Return Type Questionnaire Type Product Promotion Repayment Reminder Other
Segment by Application	Financial Industry Insurance Industry Real Estate Education Industry Internet Industry Medical Industry Others
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Microsoft, Google, Verizon, Haptik, PT DALnet System, Asiabots Limited, Iflytek, Aiyinhudong Technology Development (Beijing) Co., Ltd., Sinovoice, AI Speech, Baidu Intelligent Cloud, Jingdong Digital Technology, Buyin, Silicon Intelligence, Easemob, Sobot Technologies Inc, Cisco Systems, Avaya Inc, Genesys Telecommunications Laboratories, Inc, Five9 Inc, NICE inContact, Serenova LLC, Wofeng GaussMind, Shenzhen Vlang Network Technology Co.,Ltd, Luoke Zhineng, Beijing Huayun World Technology Co., CEWELL, RSVP Technologies Inc.
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

FAQ for this report

How fast is Intelligent Outbound Call Center Market growing?

Ans: The Intelligent Outbound Call Center Market witnessing a CAGR of 11.9% during the forecast period 2023-2029.

What is the Intelligent Outbound Call Center Market size in 2029?

Ans: The Intelligent Outbound Call Center Market size in 2029 will be US$ 190040 million.

Who are the main players in the Intelligent Outbound Call Center Market report?

Ans: The main players in the Intelligent Outbound Call Center Market are Microsoft, Google, Verizon, Haptik, PT DALnet System, Asiabots Limited, Iflytek, Aiyinhudong Technology Development (Beijing) Co., Ltd., Sinovoice, AI Speech, Baidu Intelligent Cloud, Jingdong Digital Technology, Buyin, Silicon Intelligence, Easemob, Sobot Technologies Inc, Cisco Systems, Avaya Inc, Genesys Telecommunications Laboratories, Inc, Five9 Inc, NICE inContact, Serenova LLC, Wofeng GaussMind, Shenzhen Vlang Network Technology Co.,Ltd, Luoke Zhineng, Beijing Huayun World Technology Co., CEWELL, RSVP Technologies Inc.

What are the Application segmentation covered in the Intelligent Outbound Call Center Market report?

Ans: The Applications covered in the Intelligent Outbound Call Center Market report are Financial Industry, Insurance Industry, Real Estate, Education Industry, Internet Industry, Medical Industry, Others

What are the Type segmentation covered in the Intelligent Outbound Call Center Market report?

Ans: The Types covered in the Intelligent Outbound Call Center Market report are Event Notification Type, Service Return Type, Questionnaire Type, Product Promotion, Repayment Reminder, Other

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Intelligent Outbound Call Center Market Size Growth Rate by Type: 2018 VS 2022 VS 2029

1.2.2 Event Notification Type

1.2.3 Service Return Type

1.2.4 Questionnaire Type

1.2.5 Product Promotion

1.2.6 Repayment Reminder

1.2.7 Other

1.3 Market by Application

1.3.1 Global Intelligent Outbound Call Center Market Growth by Application: 2018 VS 2022 VS 2029

1.3.2 Financial Industry

1.3.3 Insurance Industry

1.3.4 Real Estate

1.3.5 Education Industry

1.3.6 Internet Industry

1.3.7 Medical Industry

1.3.8 Others

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2 Global Growth Trends

2.1 Global Intelligent Outbound Call Center Market Perspective (2018-2029)

2.2 Intelligent Outbound Call Center Growth Trends by Region

2.2.1 Global Intelligent Outbound Call Center Market Size by Region: 2018 VS 2022 VS 2029

2.2.2 Intelligent Outbound Call Center Historic Market Size by Region (2018-2023)

2.2.3 Intelligent Outbound Call Center Forecasted Market Size by Region (2024-2029)

2.3 Intelligent Outbound Call Center Market Dynamics

2.3.1 Intelligent Outbound Call Center Industry Trends

2.3.2 Intelligent Outbound Call Center Market Drivers

2.3.3 Intelligent Outbound Call Center Market Challenges

2.3.4 Intelligent Outbound Call Center Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Intelligent Outbound Call Center Players by Revenue

3.1.1 Global Top Intelligent Outbound Call Center Players by Revenue (2018-2023)

3.1.2 Global Intelligent Outbound Call Center Revenue Market Share by Players (2018-2023)

3.2 Global Intelligent Outbound Call Center Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Intelligent Outbound Call Center Revenue

3.4 Global Intelligent Outbound Call Center Market Concentration Ratio

3.4.1 Global Intelligent Outbound Call Center Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Intelligent Outbound Call Center Revenue in 2022

3.5 Intelligent Outbound Call Center Key Players Head office and Area Served

3.6 Key Players Intelligent Outbound Call Center Product Solution and Service

3.7 Date of Enter into Intelligent Outbound Call Center Market

3.8 Mergers & Acquisitions, Expansion Plans

4 Intelligent Outbound Call Center Breakdown Data by Type

4.1 Global Intelligent Outbound Call Center Historic Market Size by Type (2018-2023)

4.2 Global Intelligent Outbound Call Center Forecasted Market Size by Type (2024-2029)

5 Intelligent Outbound Call Center Breakdown Data by Application

5.1 Global Intelligent Outbound Call Center Historic Market Size by Application (2018-2023)

5.2 Global Intelligent Outbound Call Center Forecasted Market Size by Application (2024-2029)

6 North America

6.1 North America Intelligent Outbound Call Center Market Size (2018-2029)

6.2 North America Intelligent Outbound Call Center Market Growth Rate by Country: 2018 VS 2022 VS 2029

6.3 North America Intelligent Outbound Call Center Market Size by Country (2018-2023)

6.4 North America Intelligent Outbound Call Center Market Size by Country (2024-2029)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Intelligent Outbound Call Center Market Size (2018-2029)

7.2 Europe Intelligent Outbound Call Center Market Growth Rate by Country: 2018 VS 2022 VS 2029

7.3 Europe Intelligent Outbound Call Center Market Size by Country (2018-2023)

7.4 Europe Intelligent Outbound Call Center Market Size by Country (2024-2029)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Intelligent Outbound Call Center Market Size (2018-2029)

8.2 Asia-Pacific Intelligent Outbound Call Center Market Growth Rate by Region: 2018 VS 2022 VS 2029

8.3 Asia-Pacific Intelligent Outbound Call Center Market Size by Region (2018-2023)

8.4 Asia-Pacific Intelligent Outbound Call Center Market Size by Region (2024-2029)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Intelligent Outbound Call Center Market Size (2018-2029)

9.2 Latin America Intelligent Outbound Call Center Market Growth Rate by Country: 2018 VS 2022 VS 2029

9.3 Latin America Intelligent Outbound Call Center Market Size by Country (2018-2023)

9.4 Latin America Intelligent Outbound Call Center Market Size by Country (2024-2029)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Intelligent Outbound Call Center Market Size (2018-2029)

10.2 Middle East & Africa Intelligent Outbound Call Center Market Growth Rate by Country: 2018 VS 2022 VS 2029

10.3 Middle East & Africa Intelligent Outbound Call Center Market Size by Country (2018-2023)

10.4 Middle East & Africa Intelligent Outbound Call Center Market Size by Country (2024-2029)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Microsoft

11.1.1 Microsoft Company Detail

11.1.2 Microsoft Business Overview

11.1.3 Microsoft Intelligent Outbound Call Center Introduction

11.1.4 Microsoft Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.1.5 Microsoft Recent Development

11.2 Google

11.2.1 Google Company Detail

11.2.2 Google Business Overview

11.2.3 Google Intelligent Outbound Call Center Introduction

11.2.4 Google Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.2.5 Google Recent Development

11.3 Verizon

11.3.1 Verizon Company Detail

11.3.2 Verizon Business Overview

11.3.3 Verizon Intelligent Outbound Call Center Introduction

11.3.4 Verizon Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.3.5 Verizon Recent Development

11.4 Haptik

11.4.1 Haptik Company Detail

11.4.2 Haptik Business Overview

11.4.3 Haptik Intelligent Outbound Call Center Introduction

11.4.4 Haptik Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.4.5 Haptik Recent Development

11.5 PT DALnet System

11.5.1 PT DALnet System Company Detail

11.5.2 PT DALnet System Business Overview

11.5.3 PT DALnet System Intelligent Outbound Call Center Introduction

11.5.4 PT DALnet System Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.5.5 PT DALnet System Recent Development

11.6 Asiabots Limited

11.6.1 Asiabots Limited Company Detail

11.6.2 Asiabots Limited Business Overview

11.6.3 Asiabots Limited Intelligent Outbound Call Center Introduction

11.6.4 Asiabots Limited Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.6.5 Asiabots Limited Recent Development

11.7 Iflytek

11.7.1 Iflytek Company Detail

11.7.2 Iflytek Business Overview

11.7.3 Iflytek Intelligent Outbound Call Center Introduction

11.7.4 Iflytek Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.7.5 Iflytek Recent Development

11.8 Aiyinhudong Technology Development (Beijing) Co., Ltd.

11.8.1 Aiyinhudong Technology Development (Beijing) Co., Ltd. Company Detail

11.8.2 Aiyinhudong Technology Development (Beijing) Co., Ltd. Business Overview

11.8.3 Aiyinhudong Technology Development (Beijing) Co., Ltd. Intelligent Outbound Call Center Introduction

11.8.4 Aiyinhudong Technology Development (Beijing) Co., Ltd. Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.8.5 Aiyinhudong Technology Development (Beijing) Co., Ltd. Recent Development

11.9 Sinovoice

11.9.1 Sinovoice Company Detail

11.9.2 Sinovoice Business Overview

11.9.3 Sinovoice Intelligent Outbound Call Center Introduction

11.9.4 Sinovoice Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.9.5 Sinovoice Recent Development

11.10 AI Speech

11.10.1 AI Speech Company Detail

11.10.2 AI Speech Business Overview

11.10.3 AI Speech Intelligent Outbound Call Center Introduction

11.10.4 AI Speech Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.10.5 AI Speech Recent Development

11.11 Baidu Intelligent Cloud

11.11.1 Baidu Intelligent Cloud Company Detail

11.11.2 Baidu Intelligent Cloud Business Overview

11.11.3 Baidu Intelligent Cloud Intelligent Outbound Call Center Introduction

11.11.4 Baidu Intelligent Cloud Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.11.5 Baidu Intelligent Cloud Recent Development

11.12 Jingdong Digital Technology

11.12.1 Jingdong Digital Technology Company Detail

11.12.2 Jingdong Digital Technology Business Overview

11.12.3 Jingdong Digital Technology Intelligent Outbound Call Center Introduction

11.12.4 Jingdong Digital Technology Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.12.5 Jingdong Digital Technology Recent Development

11.13 Buyin

11.13.1 Buyin Company Detail

11.13.2 Buyin Business Overview

11.13.3 Buyin Intelligent Outbound Call Center Introduction

11.13.4 Buyin Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.13.5 Buyin Recent Development

11.14 Silicon Intelligence

11.14.1 Silicon Intelligence Company Detail

11.14.2 Silicon Intelligence Business Overview

11.14.3 Silicon Intelligence Intelligent Outbound Call Center Introduction

11.14.4 Silicon Intelligence Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.14.5 Silicon Intelligence Recent Development

11.15 Easemob

11.15.1 Easemob Company Detail

11.15.2 Easemob Business Overview

11.15.3 Easemob Intelligent Outbound Call Center Introduction

11.15.4 Easemob Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.15.5 Easemob Recent Development

11.16 Sobot Technologies Inc

11.16.1 Sobot Technologies Inc Company Detail

11.16.2 Sobot Technologies Inc Business Overview

11.16.3 Sobot Technologies Inc Intelligent Outbound Call Center Introduction

11.16.4 Sobot Technologies Inc Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.16.5 Sobot Technologies Inc Recent Development

11.17 Cisco Systems

11.17.1 Cisco Systems Company Detail

11.17.2 Cisco Systems Business Overview

11.17.3 Cisco Systems Intelligent Outbound Call Center Introduction

11.17.4 Cisco Systems Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.17.5 Cisco Systems Recent Development

11.18 Avaya Inc

11.18.1 Avaya Inc Company Detail

11.18.2 Avaya Inc Business Overview

11.18.3 Avaya Inc Intelligent Outbound Call Center Introduction

11.18.4 Avaya Inc Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.18.5 Avaya Inc Recent Development

11.19 Genesys Telecommunications Laboratories, Inc

11.19.1 Genesys Telecommunications Laboratories, Inc Company Detail

11.19.2 Genesys Telecommunications Laboratories, Inc Business Overview

11.19.3 Genesys Telecommunications Laboratories, Inc Intelligent Outbound Call Center Introduction

11.19.4 Genesys Telecommunications Laboratories, Inc Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.19.5 Genesys Telecommunications Laboratories, Inc Recent Development

11.20 Five9 Inc

11.20.1 Five9 Inc Company Detail

11.20.2 Five9 Inc Business Overview

11.20.3 Five9 Inc Intelligent Outbound Call Center Introduction

11.20.4 Five9 Inc Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.20.5 Five9 Inc Recent Development

11.21 NICE inContact

11.21.1 NICE inContact Company Detail

11.21.2 NICE inContact Business Overview

11.21.3 NICE inContact Intelligent Outbound Call Center Introduction

11.21.4 NICE inContact Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.21.5 NICE inContact Recent Development

11.22 Serenova LLC

11.22.1 Serenova LLC Company Detail

11.22.2 Serenova LLC Business Overview

11.22.3 Serenova LLC Intelligent Outbound Call Center Introduction

11.22.4 Serenova LLC Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.22.5 Serenova LLC Recent Development

11.23 Wofeng GaussMind

11.23.1 Wofeng GaussMind Company Detail

11.23.2 Wofeng GaussMind Business Overview

11.23.3 Wofeng GaussMind Intelligent Outbound Call Center Introduction

11.23.4 Wofeng GaussMind Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.23.5 Wofeng GaussMind Recent Development

11.24 Shenzhen Vlang Network Technology Co.,Ltd

11.24.1 Shenzhen Vlang Network Technology Co.,Ltd Company Detail

11.24.2 Shenzhen Vlang Network Technology Co.,Ltd Business Overview

11.24.3 Shenzhen Vlang Network Technology Co.,Ltd Intelligent Outbound Call Center Introduction

11.24.4 Shenzhen Vlang Network Technology Co.,Ltd Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.24.5 Shenzhen Vlang Network Technology Co.,Ltd Recent Development

11.25 Luoke Zhineng

11.25.1 Luoke Zhineng Company Detail

11.25.2 Luoke Zhineng Business Overview

11.25.3 Luoke Zhineng Intelligent Outbound Call Center Introduction

11.25.4 Luoke Zhineng Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.25.5 Luoke Zhineng Recent Development

11.26 Beijing Huayun World Technology Co.

11.26.1 Beijing Huayun World Technology Co. Company Detail

11.26.2 Beijing Huayun World Technology Co. Business Overview

11.26.3 Beijing Huayun World Technology Co. Intelligent Outbound Call Center Introduction

11.26.4 Beijing Huayun World Technology Co. Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.26.5 Beijing Huayun World Technology Co. Recent Development

11.27 CEWELL

11.27.1 CEWELL Company Detail

11.27.2 CEWELL Business Overview

11.27.3 CEWELL Intelligent Outbound Call Center Introduction

11.27.4 CEWELL Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.27.5 CEWELL Recent Development

11.28 RSVP Technologies Inc.

11.28.1 RSVP Technologies Inc. Company Detail

11.28.2 RSVP Technologies Inc. Business Overview

11.28.3 RSVP Technologies Inc. Intelligent Outbound Call Center Introduction

11.28.4 RSVP Technologies Inc. Revenue in Intelligent Outbound Call Center Business (2018-2023)

11.28.5 RSVP Technologies Inc. Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

List of Tables

Table 1. Global Intelligent Outbound Call Center Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029

Table 2. Key Players of Event Notification Type

Table 3. Key Players of Service Return Type

Table 4. Key Players of Questionnaire Type

Table 5. Key Players of Product Promotion

Table 6. Key Players of Repayment Reminder

Table 7. Key Players of Other

Table 8. Global Intelligent Outbound Call Center Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029

Table 9. Global Intelligent Outbound Call Center Market Size by Region (US$ Million): 2018 VS 2022 VS 2029

Table 10. Global Intelligent Outbound Call Center Market Size by Region (2018-2023) & (US$ Million)

Table 11. Global Intelligent Outbound Call Center Market Share by Region (2018-2023)

Table 12. Global Intelligent Outbound Call Center Forecasted Market Size by Region (2024-2029) & (US$ Million)

Table 13. Global Intelligent Outbound Call Center Market Share by Region (2024-2029)

Table 14. Intelligent Outbound Call Center Market Trends

Table 15. Intelligent Outbound Call Center Market Drivers

Table 16. Intelligent Outbound Call Center Market Challenges

Table 17. Intelligent Outbound Call Center Market Restraints

Table 18. Global Intelligent Outbound Call Center Revenue by Players (2018-2023) & (US$ Million)

Table 19. Global Intelligent Outbound Call Center Market Share by Players (2018-2023)

Table 20. Global Top Intelligent Outbound Call Center Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Intelligent Outbound Call Center as of 2022)

Table 21. Ranking of Global Top Intelligent Outbound Call Center Companies by Revenue (US$ Million) in 2022

Table 22. Global 5 Largest Players Market Share by Intelligent Outbound Call Center Revenue (CR5 and HHI) & (2018-2023)

Table 23. Key Players Headquarters and Area Served

Table 24. Key Players Intelligent Outbound Call Center Product Solution and Service

Table 25. Date of Enter into Intelligent Outbound Call Center Market

Table 26. Mergers & Acquisitions, Expansion Plans

Table 27. Global Intelligent Outbound Call Center Market Size by Type (2018-2023) & (US$ Million)

Table 28. Global Intelligent Outbound Call Center Revenue Market Share by Type (2018-2023)

Table 29. Global Intelligent Outbound Call Center Forecasted Market Size by Type (2024-2029) & (US$ Million)

Table 30. Global Intelligent Outbound Call Center Revenue Market Share by Type (2024-2029)

Table 31. Global Intelligent Outbound Call Center Market Size by Application (2018-2023) & (US$ Million)

Table 32. Global Intelligent Outbound Call Center Revenue Market Share by Application (2018-2023)

Table 33. Global Intelligent Outbound Call Center Forecasted Market Size by Application (2024-2029) & (US$ Million)

Table 34. Global Intelligent Outbound Call Center Revenue Market Share by Application (2024-2029)

Table 35. North America Intelligent Outbound Call Center Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

Table 36. North America Intelligent Outbound Call Center Market Size by Country (2018-2023) & (US$ Million)

Table 37. North America Intelligent Outbound Call Center Market Size by Country (2024-2029) & (US$ Million)

Table 38. Europe Intelligent Outbound Call Center Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

Table 39. Europe Intelligent Outbound Call Center Market Size by Country (2018-2023) & (US$ Million)

Table 40. Europe Intelligent Outbound Call Center Market Size by Country (2024-2029) & (US$ Million)

Table 41. Asia-Pacific Intelligent Outbound Call Center Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029

Table 42. Asia-Pacific Intelligent Outbound Call Center Market Size by Region (2018-2023) & (US$ Million)

Table 43. Asia-Pacific Intelligent Outbound Call Center Market Size by Region (2024-2029) & (US$ Million)

Table 44. Latin America Intelligent Outbound Call Center Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

Table 45. Latin America Intelligent Outbound Call Center Market Size by Country (2018-2023) & (US$ Million)

Table 46. Latin America Intelligent Outbound Call Center Market Size by Country (2024-2029) & (US$ Million)

Table 47. Middle East & Africa Intelligent Outbound Call Center Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

Table 48. Middle East & Africa Intelligent Outbound Call Center Market Size by Country (2018-2023) & (US$ Million)

Table 49. Middle East & Africa Intelligent Outbound Call Center Market Size by Country (2024-2029) & (US$ Million)

Table 50. Microsoft Company Detail

Table 51. Microsoft Business Overview

Table 52. Microsoft Intelligent Outbound Call Center Product

Table 53. Microsoft Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 54. Microsoft Recent Development

Table 55. Google Company Detail

Table 56. Google Business Overview

Table 57. Google Intelligent Outbound Call Center Product

Table 58. Google Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 59. Google Recent Development

Table 60. Verizon Company Detail

Table 61. Verizon Business Overview

Table 62. Verizon Intelligent Outbound Call Center Product

Table 63. Verizon Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 64. Verizon Recent Development

Table 65. Haptik Company Detail

Table 66. Haptik Business Overview

Table 67. Haptik Intelligent Outbound Call Center Product

Table 68. Haptik Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 69. Haptik Recent Development

Table 70. PT DALnet System Company Detail

Table 71. PT DALnet System Business Overview

Table 72. PT DALnet System Intelligent Outbound Call Center Product

Table 73. PT DALnet System Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 74. PT DALnet System Recent Development

Table 75. Asiabots Limited Company Detail

Table 76. Asiabots Limited Business Overview

Table 77. Asiabots Limited Intelligent Outbound Call Center Product

Table 78. Asiabots Limited Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 79. Asiabots Limited Recent Development

Table 80. Iflytek Company Detail

Table 81. Iflytek Business Overview

Table 82. Iflytek Intelligent Outbound Call Center Product

Table 83. Iflytek Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 84. Iflytek Recent Development

Table 85. Aiyinhudong Technology Development (Beijing) Co., Ltd. Company Detail

Table 86. Aiyinhudong Technology Development (Beijing) Co., Ltd. Business Overview

Table 87. Aiyinhudong Technology Development (Beijing) Co., Ltd. Intelligent Outbound Call Center Product

Table 88. Aiyinhudong Technology Development (Beijing) Co., Ltd. Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 89. Aiyinhudong Technology Development (Beijing) Co., Ltd. Recent Development

Table 90. Sinovoice Company Detail

Table 91. Sinovoice Business Overview

Table 92. Sinovoice Intelligent Outbound Call Center Product

Table 93. Sinovoice Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 94. Sinovoice Recent Development

Table 95. AI Speech Company Detail

Table 96. AI Speech Business Overview

Table 97. AI Speech Intelligent Outbound Call Center Product

Table 98. AI Speech Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 99. AI Speech Recent Development

Table 100. Baidu Intelligent Cloud Company Detail

Table 101. Baidu Intelligent Cloud Business Overview

Table 102. Baidu Intelligent Cloud Intelligent Outbound Call Center Product

Table 103. Baidu Intelligent Cloud Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 104. Baidu Intelligent Cloud Recent Development

Table 105. Jingdong Digital Technology Company Detail

Table 106. Jingdong Digital Technology Business Overview

Table 107. Jingdong Digital Technology Intelligent Outbound Call Center Product

Table 108. Jingdong Digital Technology Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 109. Jingdong Digital Technology Recent Development

Table 110. Buyin Company Detail

Table 111. Buyin Business Overview

Table 112. Buyin Intelligent Outbound Call Center Product

Table 113. Buyin Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 114. Buyin Recent Development

Table 115. Silicon Intelligence Company Detail

Table 116. Silicon Intelligence Business Overview

Table 117. Silicon Intelligence Intelligent Outbound Call Center Product

Table 118. Silicon Intelligence Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 119. Silicon Intelligence Recent Development

Table 120. Easemob Company Detail

Table 121. Easemob Business Overview

Table 122. Easemob Intelligent Outbound Call Center Product

Table 123. Easemob Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 124. Easemob Recent Development

Table 125. Sobot Technologies Inc Company Detail

Table 126. Sobot Technologies Inc Business Overview

Table 127. Sobot Technologies Inc Intelligent Outbound Call Center Product

Table 128. Sobot Technologies Inc Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 129. Sobot Technologies Inc Recent Development

Table 130. Cisco Systems Company Detail

Table 131. Cisco Systems Business Overview

Table 132. Cisco Systems Intelligent Outbound Call Center Product

Table 133. Cisco Systems Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 134. Cisco Systems Recent Development

Table 135. Avaya Inc Company Detail

Table 136. Avaya Inc Business Overview

Table 137. Avaya Inc Intelligent Outbound Call Center Product

Table 138. Avaya Inc Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 139. Avaya Inc Recent Development

Table 140. Genesys Telecommunications Laboratories, Inc Company Detail

Table 141. Genesys Telecommunications Laboratories, Inc Business Overview

Table 142. Genesys Telecommunications Laboratories, Inc Intelligent Outbound Call Center Product

Table 143. Genesys Telecommunications Laboratories, Inc Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 144. Genesys Telecommunications Laboratories, Inc Recent Development

Table 145. Five9 Inc Company Detail

Table 146. Five9 Inc Business Overview

Table 147. Five9 Inc Intelligent Outbound Call Center Product

Table 148. Five9 Inc Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 149. Five9 Inc Recent Development

Table 150. NICE inContact Company Detail

Table 151. NICE inContact Business Overview

Table 152. NICE inContact Intelligent Outbound Call Center Product

Table 153. NICE inContact Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 154. NICE inContact Recent Development

Table 155. Serenova LLC Company Detail

Table 156. Serenova LLC Business Overview

Table 157. Serenova LLC Intelligent Outbound Call Center Product

Table 158. Serenova LLC Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 159. Serenova LLC Recent Development

Table 160. Wofeng GaussMind Company Detail

Table 161. Wofeng GaussMind Business Overview

Table 162. Wofeng GaussMind Intelligent Outbound Call Center Product

Table 163. Wofeng GaussMind Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 164. Wofeng GaussMind Recent Development

Table 165. Shenzhen Vlang Network Technology Co.,Ltd Company Detail

Table 166. Shenzhen Vlang Network Technology Co.,Ltd Business Overview

Table 167. Shenzhen Vlang Network Technology Co.,Ltd Intelligent Outbound Call Center Product

Table 168. Shenzhen Vlang Network Technology Co.,Ltd Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 169. Shenzhen Vlang Network Technology Co.,Ltd Recent Development

Table 170. Luoke Zhineng Company Detail

Table 171. Luoke Zhineng Business Overview

Table 172. Luoke Zhineng Intelligent Outbound Call Center Product

Table 173. Luoke Zhineng Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 174. Luoke Zhineng Recent Development

Table 175. Beijing Huayun World Technology Co. Company Detail

Table 176. Beijing Huayun World Technology Co. Business Overview

Table 177. Beijing Huayun World Technology Co. Intelligent Outbound Call Center Product

Table 178. Beijing Huayun World Technology Co. Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 179. Beijing Huayun World Technology Co. Recent Development

Table 180. CEWELL Company Detail

Table 181. CEWELL Business Overview

Table 182. CEWELL Intelligent Outbound Call Center Product

Table 183. CEWELL Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 184. CEWELL Recent Development

Table 185. RSVP Technologies Inc. Company Detail

Table 186. RSVP Technologies Inc. Business Overview

Table 187. RSVP Technologies Inc. Intelligent Outbound Call Center Product

Table 188. RSVP Technologies Inc. Revenue in Intelligent Outbound Call Center Business (2018-2023) & (US$ Million)

Table 189. RSVP Technologies Inc. Recent Development

Table 190. Research Programs/Design for This Report

Table 191. Key Data Information from Secondary Sources

Table 192. Key Data Information from Primary Sources

List of Figures

Figure 1. Global Intelligent Outbound Call Center Market Size Comparison by Type (2023-2029) & (US$ Million)

Figure 2. Global Intelligent Outbound Call Center Market Share by Type: 2022 VS 2029

Figure 3. Event Notification Type Features

Figure 4. Service Return Type Features

Figure 5. Questionnaire Type Features

Figure 6. Product Promotion Features

Figure 7. Repayment Reminder Features

Figure 8. Other Features

Figure 9. Global Intelligent Outbound Call Center Market Size Comparison by Application (2023-2029) & (US$ Million)

Figure 10. Global Intelligent Outbound Call Center Market Share by Application: 2022 VS 2029

Figure 11. Financial Industry Case Studies

Figure 12. Insurance Industry Case Studies

Figure 13. Real Estate Case Studies

Figure 14. Education Industry Case Studies

Figure 15. Internet Industry Case Studies

Figure 16. Medical Industry Case Studies

Figure 17. Others Case Studies

Figure 18. Intelligent Outbound Call Center Report Years Considered

Figure 19. Global Intelligent Outbound Call Center Market Size (US$ Million), Year-over-Year: 2018-2029

Figure 20. Global Intelligent Outbound Call Center Market Size, (US$ Million), 2018 VS 2022 VS 2029

Figure 21. Global Intelligent Outbound Call Center Market Share by Region: 2022 VS 2029

Figure 22. Global Intelligent Outbound Call Center Market Share by Players in 2022

Figure 23. Global Top Intelligent Outbound Call Center Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Intelligent Outbound Call Center as of 2022)

Figure 24. The Top 10 and 5 Players Market Share by Intelligent Outbound Call Center Revenue in 2022

Figure 25. North America Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 26. North America Intelligent Outbound Call Center Market Share by Country (2018-2029)

Figure 27. United States Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 28. Canada Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 29. Europe Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 30. Europe Intelligent Outbound Call Center Market Share by Country (2018-2029)

Figure 31. Germany Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 32. France Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 33. U.K. Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 34. Italy Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 35. Russia Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 36. Nordic Countries Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 37. Asia-Pacific Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 38. Asia-Pacific Intelligent Outbound Call Center Market Share by Region (2018-2029)

Figure 39. China Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 40. Japan Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 41. South Korea Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 42. Southeast Asia Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 43. India Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 44. Australia Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 45. Latin America Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 46. Latin America Intelligent Outbound Call Center Market Share by Country (2018-2029)

Figure 47. Mexico Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 48. Brazil Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 49. Middle East & Africa Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 50. Middle East & Africa Intelligent Outbound Call Center Market Share by Country (2018-2029)

Figure 51. Turkey Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 52. Saudi Arabia Intelligent Outbound Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 53. Microsoft Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 54. Google Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 55. Verizon Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 56. Haptik Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 57. PT DALnet System Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 58. Asiabots Limited Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 59. Iflytek Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 60. Aiyinhudong Technology Development (Beijing) Co., Ltd. Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 61. Sinovoice Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 62. AI Speech Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 63. Baidu Intelligent Cloud Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 64. Jingdong Digital Technology Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 65. Buyin Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 66. Silicon Intelligence Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 67. Easemob Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 68. Sobot Technologies Inc Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 69. Cisco Systems Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 70. Avaya Inc Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 71. Genesys Telecommunications Laboratories, Inc Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 72. Five9 Inc Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 73. NICE inContact Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 74. Serenova LLC Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 75. Wofeng GaussMind Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 76. Shenzhen Vlang Network Technology Co.,Ltd Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 77. Luoke Zhineng Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 78. Beijing Huayun World Technology Co. Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 79. CEWELL Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 80. RSVP Technologies Inc. Revenue Growth Rate in Intelligent Outbound Call Center Business (2018-2023)

Figure 81. Bottom-up and Top-down Approaches for This Report

Figure 82. Data Triangulation

Figure 83. Key Executives Interviewed

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Global Intelligent Outbound Call Center Market Research Report 2023

Published Date: October 2023

Report Code: QYRE-Auto-37I13334

Global Intelligent Outbound Call Center Market Research Report 2023

FEATURED COMPANIES

Intelligent Outbound Call Center Market Size

Intelligent Outbound Call Center Market

Report Scope

Scope of Intelligent Outbound Call Center Market Report

FAQ for this report

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