The global market for Speech Based Interactive Voice Response Software was valued at US$ 2527 million in the year 2024 and is projected to reach a revised size of US$ 5561 million by 2031, growing at a CAGR of 12.1% during the forecast period.

Speech Based Interactive Voice Response Software Market

Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient.

With the modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assists, directs, or guides customers automatically without a live operator.

Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call- back or any other related media.

IVR software enables an organization to use prerecorded greetings or menu options that a customer can access through a phone keypad. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer. Many companies have augmented or replaced IVR systems with automated speech recognition technologies that enable callers to speak their requests instead of punching numbers into their phones. These voice recognition systems can frustrate callers if the system doesn"t recognize a caller"s questions.

Global Speech Based Interactive Voice Response Software key players include Nuance, Convergys, Cisco, West Corporatio, etc. Global top four manufacturers hold a share about 40%. North America is the largest market, with a share over 35%.

This report aims to provide a comprehensive presentation of the global market for Speech Based Interactive Voice Response Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Speech Based Interactive Voice Response Software.

The Speech Based Interactive Voice Response Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Speech Based Interactive Voice Response Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Speech Based Interactive Voice Response Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of Speech Based Interactive Voice Response Software Market Report

Report Metric	Details
Report Name	Speech Based Interactive Voice Response Software Market
Accounted market size in year	US$ 2527 million
Forecasted market size in 2031	US$ 5561 million
CAGR	12.1%
Base Year	year
Forecasted years	2025 - 2031
Segment by Type	Cloud-based On Premise
Segment by Application	Large Enterprise Medium Enterprise Small Enterprise
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	8X8, Inc. (US), Nuance Communications, Inc. (US), Convergys Corporation (US), Avaya Inc. (US), Cisco Systems, Inc. (US), Connect First (US), West Corporation (US), Genesys Telecommunication Laboratories, Inc. (US), Verizon Communications Inc. (US), IVR Lab (US), Aspect Software Parent Inc. (US), 24/7 Customer, Inc. (US), InContact Inc. (US), NewVoiceMedia (UK), Five9, Inc. (US)
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Speech Based Interactive Voice Response Software company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

How fast is Speech Based Interactive Voice Response Software Market growing?

Ans: The Speech Based Interactive Voice Response Software Market witnessing a CAGR of 12.1% during the forecast period 2025-2031.

What is the Speech Based Interactive Voice Response Software Market size in 2031?

Ans: The Speech Based Interactive Voice Response Software Market size in 2031 will be US$ 5561 million.

What is the market share of major companies in Speech Based Interactive Voice Response Software Market?

Ans: Global top four manufacturers hold a share about 40%.

What is the Speech Based Interactive Voice Response Software Market share by region?

Ans: North America is the largest market, with a share over 35%.

Who are the main players in the Speech Based Interactive Voice Response Software Market report?

Ans: The main players in the Speech Based Interactive Voice Response Software Market are 8X8, Inc. (US), Nuance Communications, Inc. (US), Convergys Corporation (US), Avaya Inc. (US), Cisco Systems, Inc. (US), Connect First (US), West Corporation (US), Genesys Telecommunication Laboratories, Inc. (US), Verizon Communications Inc. (US), IVR Lab (US), Aspect Software Parent Inc. (US), 24/7 Customer, Inc. (US), InContact Inc. (US), NewVoiceMedia (UK), Five9, Inc. (US)

What are the Application segmentation covered in the Speech Based Interactive Voice Response Software Market report?

Ans: The Applications covered in the Speech Based Interactive Voice Response Software Market report are Large Enterprise, Medium Enterprise, Small Enterprise

What are the Type segmentation covered in the Speech Based Interactive Voice Response Software Market report?

Ans: The Types covered in the Speech Based Interactive Voice Response Software Market report are Cloud-based, On Premise

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Speech Based Interactive Voice Response Software Market Size Growth Rate by Type: 2020 VS 2024 VS 2031

1.2.2 Cloud-based

1.2.3 On Premise

1.3 Market by Application

1.3.1 Global Speech Based Interactive Voice Response Software Market Growth by Application: 2020 VS 2024 VS 2031

1.3.2 Large Enterprise

1.3.3 Medium Enterprise

1.3.4 Small Enterprise

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global Speech Based Interactive Voice Response Software Market Perspective (2020-2031)

2.2 Global Speech Based Interactive Voice Response Software Growth Trends by Region

2.2.1 Global Speech Based Interactive Voice Response Software Market Size by Region: 2020 VS 2024 VS 2031

2.2.2 Speech Based Interactive Voice Response Software Historic Market Size by Region (2020-2025)

2.2.3 Speech Based Interactive Voice Response Software Forecasted Market Size by Region (2026-2031)

2.3 Speech Based Interactive Voice Response Software Market Dynamics

2.3.1 Speech Based Interactive Voice Response Software Industry Trends

2.3.2 Speech Based Interactive Voice Response Software Market Drivers

2.3.3 Speech Based Interactive Voice Response Software Market Challenges

2.3.4 Speech Based Interactive Voice Response Software Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Speech Based Interactive Voice Response Software Players by Revenue

3.1.1 Global Top Speech Based Interactive Voice Response Software Players by Revenue (2020-2025)

3.1.2 Global Speech Based Interactive Voice Response Software Revenue Market Share by Players (2020-2025)

3.2 Global Speech Based Interactive Voice Response Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players Ranking by Speech Based Interactive Voice Response Software Revenue

3.4 Global Speech Based Interactive Voice Response Software Market Concentration Ratio

3.4.1 Global Speech Based Interactive Voice Response Software Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Speech Based Interactive Voice Response Software Revenue in 2024

3.5 Global Key Players of Speech Based Interactive Voice Response Software Head office and Area Served

3.6 Global Key Players of Speech Based Interactive Voice Response Software, Product and Application

3.7 Global Key Players of Speech Based Interactive Voice Response Software, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 Speech Based Interactive Voice Response Software Breakdown Data by Type

4.1 Global Speech Based Interactive Voice Response Software Historic Market Size by Type (2020-2025)

4.2 Global Speech Based Interactive Voice Response Software Forecasted Market Size by Type (2026-2031)

5 Speech Based Interactive Voice Response Software Breakdown Data by Application

5.1 Global Speech Based Interactive Voice Response Software Historic Market Size by Application (2020-2025)

5.2 Global Speech Based Interactive Voice Response Software Forecasted Market Size by Application (2026-2031)

6 North America

6.1 North America Speech Based Interactive Voice Response Software Market Size (2020-2031)

6.2 North America Speech Based Interactive Voice Response Software Market Growth Rate by Country: 2020 VS 2024 VS 2031

6.3 North America Speech Based Interactive Voice Response Software Market Size by Country (2020-2025)

6.4 North America Speech Based Interactive Voice Response Software Market Size by Country (2026-2031)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Speech Based Interactive Voice Response Software Market Size (2020-2031)

7.2 Europe Speech Based Interactive Voice Response Software Market Growth Rate by Country: 2020 VS 2024 VS 2031

7.3 Europe Speech Based Interactive Voice Response Software Market Size by Country (2020-2025)

7.4 Europe Speech Based Interactive Voice Response Software Market Size by Country (2026-2031)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Speech Based Interactive Voice Response Software Market Size (2020-2031)

8.2 Asia-Pacific Speech Based Interactive Voice Response Software Market Growth Rate by Region: 2020 VS 2024 VS 2031

8.3 Asia-Pacific Speech Based Interactive Voice Response Software Market Size by Region (2020-2025)

8.4 Asia-Pacific Speech Based Interactive Voice Response Software Market Size by Region (2026-2031)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Speech Based Interactive Voice Response Software Market Size (2020-2031)

9.2 Latin America Speech Based Interactive Voice Response Software Market Growth Rate by Country: 2020 VS 2024 VS 2031

9.3 Latin America Speech Based Interactive Voice Response Software Market Size by Country (2020-2025)

9.4 Latin America Speech Based Interactive Voice Response Software Market Size by Country (2026-2031)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Speech Based Interactive Voice Response Software Market Size (2020-2031)

10.2 Middle East & Africa Speech Based Interactive Voice Response Software Market Growth Rate by Country: 2020 VS 2024 VS 2031

10.3 Middle East & Africa Speech Based Interactive Voice Response Software Market Size by Country (2020-2025)

10.4 Middle East & Africa Speech Based Interactive Voice Response Software Market Size by Country (2026-2031)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 8X8, Inc. (US)

11.1.1 8X8, Inc. (US) Company Details

11.1.2 8X8, Inc. (US) Business Overview

11.1.3 8X8, Inc. (US) Speech Based Interactive Voice Response Software Introduction

11.1.4 8X8, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)

11.1.5 8X8, Inc. (US) Recent Development

11.2 Nuance Communications, Inc. (US)

11.2.1 Nuance Communications, Inc. (US) Company Details

11.2.2 Nuance Communications, Inc. (US) Business Overview

11.2.3 Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Introduction

11.2.4 Nuance Communications, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)

11.2.5 Nuance Communications, Inc. (US) Recent Development

11.3 Convergys Corporation (US)

11.3.1 Convergys Corporation (US) Company Details

11.3.2 Convergys Corporation (US) Business Overview

11.3.3 Convergys Corporation (US) Speech Based Interactive Voice Response Software Introduction

11.3.4 Convergys Corporation (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)

11.3.5 Convergys Corporation (US) Recent Development

11.4 Avaya Inc. (US)

11.4.1 Avaya Inc. (US) Company Details

11.4.2 Avaya Inc. (US) Business Overview

11.4.3 Avaya Inc. (US) Speech Based Interactive Voice Response Software Introduction

11.4.4 Avaya Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)

11.4.5 Avaya Inc. (US) Recent Development

11.5 Cisco Systems, Inc. (US)

11.5.1 Cisco Systems, Inc. (US) Company Details

11.5.2 Cisco Systems, Inc. (US) Business Overview

11.5.3 Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Introduction

11.5.4 Cisco Systems, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)

11.5.5 Cisco Systems, Inc. (US) Recent Development

11.6 Connect First (US)

11.6.1 Connect First (US) Company Details

11.6.2 Connect First (US) Business Overview

11.6.3 Connect First (US) Speech Based Interactive Voice Response Software Introduction

11.6.4 Connect First (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)

11.6.5 Connect First (US) Recent Development

11.7 West Corporation (US)

11.7.1 West Corporation (US) Company Details

11.7.2 West Corporation (US) Business Overview

11.7.3 West Corporation (US) Speech Based Interactive Voice Response Software Introduction

11.7.4 West Corporation (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)

11.7.5 West Corporation (US) Recent Development

11.8 Genesys Telecommunication Laboratories, Inc. (US)

11.8.1 Genesys Telecommunication Laboratories, Inc. (US) Company Details

11.8.2 Genesys Telecommunication Laboratories, Inc. (US) Business Overview

11.8.3 Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Introduction

11.8.4 Genesys Telecommunication Laboratories, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)

11.8.5 Genesys Telecommunication Laboratories, Inc. (US) Recent Development

11.9 Verizon Communications Inc. (US)

11.9.1 Verizon Communications Inc. (US) Company Details

11.9.2 Verizon Communications Inc. (US) Business Overview

11.9.3 Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Introduction

11.9.4 Verizon Communications Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)

11.9.5 Verizon Communications Inc. (US) Recent Development

11.10 IVR Lab (US)

11.10.1 IVR Lab (US) Company Details

11.10.2 IVR Lab (US) Business Overview

11.10.3 IVR Lab (US) Speech Based Interactive Voice Response Software Introduction

11.10.4 IVR Lab (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)

11.10.5 IVR Lab (US) Recent Development

11.11 Aspect Software Parent Inc. (US)

11.11.1 Aspect Software Parent Inc. (US) Company Details

11.11.2 Aspect Software Parent Inc. (US) Business Overview

11.11.3 Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Introduction

11.11.4 Aspect Software Parent Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)

11.11.5 Aspect Software Parent Inc. (US) Recent Development

11.12 24/7 Customer, Inc. (US)

11.12.1 24/7 Customer, Inc. (US) Company Details

11.12.2 24/7 Customer, Inc. (US) Business Overview

11.12.3 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Introduction

11.12.4 24/7 Customer, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)

11.12.5 24/7 Customer, Inc. (US) Recent Development

11.13 InContact Inc. (US)

11.13.1 InContact Inc. (US) Company Details

11.13.2 InContact Inc. (US) Business Overview

11.13.3 InContact Inc. (US) Speech Based Interactive Voice Response Software Introduction

11.13.4 InContact Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)

11.13.5 InContact Inc. (US) Recent Development

11.14 NewVoiceMedia (UK)

11.14.1 NewVoiceMedia (UK) Company Details

11.14.2 NewVoiceMedia (UK) Business Overview

11.14.3 NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Introduction

11.14.4 NewVoiceMedia (UK) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)

11.14.5 NewVoiceMedia (UK) Recent Development

11.15 Five9, Inc. (US)

11.15.1 Five9, Inc. (US) Company Details

11.15.2 Five9, Inc. (US) Business Overview

11.15.3 Five9, Inc. (US) Speech Based Interactive Voice Response Software Introduction

11.15.4 Five9, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025)

11.15.5 Five9, Inc. (US) Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.1.1 Research Programs/Design

13.1.1.2 Market Size Estimation

13.1.1.3 Market Breakdown and Data Triangulation

13.1.2 Data Source

13.1.2.1 Secondary Sources

13.1.2.2 Primary Sources

13.2 Author Details

13.3 Disclaimer

FEATURED COMPANIES

8X8, Inc. (US)

Nuance Communications, Inc. (US)

Convergys Corporation (US)

Avaya Inc. (US)

Cisco Systems Inc(US)

Connect First (US)

West Corporation (US)

Genesys Telecommunication Laboratories, Inc. (US)

Verizon Communications Inc. (US)

IVR Lab (US)

Aspect Software Parent Inc. (US)

24/7 Customer, Inc. (US)

InContact Inc. (US)

NewVoiceMedia (UK)

Five9, Inc. (US)

List of Tables

Table 1. Global Speech Based Interactive Voice Response Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031

Table 2. Key Players of Cloud-based

Table 3. Key Players of On Premise

Table 4. Global Speech Based Interactive Voice Response Software Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031

Table 5. Global Speech Based Interactive Voice Response Software Market Size by Region (US$ Million): 2020 VS 2024 VS 2031

Table 6. Global Speech Based Interactive Voice Response Software Market Size by Region (2020-2025) & (US$ Million)

Table 7. Global Speech Based Interactive Voice Response Software Market Share by Region (2020-2025)

Table 8. Global Speech Based Interactive Voice Response Software Forecasted Market Size by Region (2026-2031) & (US$ Million)

Table 9. Global Speech Based Interactive Voice Response Software Market Share by Region (2026-2031)

Table 10. Speech Based Interactive Voice Response Software Market Trends

Table 11. Speech Based Interactive Voice Response Software Market Drivers

Table 12. Speech Based Interactive Voice Response Software Market Challenges

Table 13. Speech Based Interactive Voice Response Software Market Restraints

Table 14. Global Speech Based Interactive Voice Response Software Revenue by Players (2020-2025) & (US$ Million)

Table 15. Global Speech Based Interactive Voice Response Software Market Share by Players (2020-2025)

Table 16. Global Top Speech Based Interactive Voice Response Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Speech Based Interactive Voice Response Software as of 2024)

Table 17. Ranking of Global Top Speech Based Interactive Voice Response Software Companies by Revenue (US$ Million) in 2024

Table 18. Global 5 Largest Players Market Share by Speech Based Interactive Voice Response Software Revenue (CR5 and HHI) & (2020-2025)

Table 19. Global Key Players of Speech Based Interactive Voice Response Software, Headquarters and Area Served

Table 20. Global Key Players of Speech Based Interactive Voice Response Software, Product and Application

Table 21. Global Key Players of Speech Based Interactive Voice Response Software, Date of Enter into This Industry

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Speech Based Interactive Voice Response Software Market Size by Type (2020-2025) & (US$ Million)

Table 24. Global Speech Based Interactive Voice Response Software Revenue Market Share by Type (2020-2025)

Table 25. Global Speech Based Interactive Voice Response Software Forecasted Market Size by Type (2026-2031) & (US$ Million)

Table 26. Global Speech Based Interactive Voice Response Software Revenue Market Share by Type (2026-2031)

Table 27. Global Speech Based Interactive Voice Response Software Market Size by Application (2020-2025) & (US$ Million)

Table 28. Global Speech Based Interactive Voice Response Software Revenue Market Share by Application (2020-2025)

Table 29. Global Speech Based Interactive Voice Response Software Forecasted Market Size by Application (2026-2031) & (US$ Million)

Table 30. Global Speech Based Interactive Voice Response Software Revenue Market Share by Application (2026-2031)

Table 31. North America Speech Based Interactive Voice Response Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 32. North America Speech Based Interactive Voice Response Software Market Size by Country (2020-2025) & (US$ Million)

Table 33. North America Speech Based Interactive Voice Response Software Market Size by Country (2026-2031) & (US$ Million)

Table 34. Europe Speech Based Interactive Voice Response Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 35. Europe Speech Based Interactive Voice Response Software Market Size by Country (2020-2025) & (US$ Million)

Table 36. Europe Speech Based Interactive Voice Response Software Market Size by Country (2026-2031) & (US$ Million)

Table 37. Asia-Pacific Speech Based Interactive Voice Response Software Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031

Table 38. Asia-Pacific Speech Based Interactive Voice Response Software Market Size by Region (2020-2025) & (US$ Million)

Table 39. Asia-Pacific Speech Based Interactive Voice Response Software Market Size by Region (2026-2031) & (US$ Million)

Table 40. Latin America Speech Based Interactive Voice Response Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 41. Latin America Speech Based Interactive Voice Response Software Market Size by Country (2020-2025) & (US$ Million)

Table 42. Latin America Speech Based Interactive Voice Response Software Market Size by Country (2026-2031) & (US$ Million)

Table 43. Middle East & Africa Speech Based Interactive Voice Response Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 44. Middle East & Africa Speech Based Interactive Voice Response Software Market Size by Country (2020-2025) & (US$ Million)

Table 45. Middle East & Africa Speech Based Interactive Voice Response Software Market Size by Country (2026-2031) & (US$ Million)

Table 46. 8X8, Inc. (US) Company Details

Table 47. 8X8, Inc. (US) Business Overview

Table 48. 8X8, Inc. (US) Speech Based Interactive Voice Response Software Product

Table 49. 8X8, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025) & (US$ Million)

Table 50. 8X8, Inc. (US) Recent Development

Table 51. Nuance Communications, Inc. (US) Company Details

Table 52. Nuance Communications, Inc. (US) Business Overview

Table 53. Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Product

Table 54. Nuance Communications, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025) & (US$ Million)

Table 55. Nuance Communications, Inc. (US) Recent Development

Table 56. Convergys Corporation (US) Company Details

Table 57. Convergys Corporation (US) Business Overview

Table 58. Convergys Corporation (US) Speech Based Interactive Voice Response Software Product

Table 59. Convergys Corporation (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025) & (US$ Million)

Table 60. Convergys Corporation (US) Recent Development

Table 61. Avaya Inc. (US) Company Details

Table 62. Avaya Inc. (US) Business Overview

Table 63. Avaya Inc. (US) Speech Based Interactive Voice Response Software Product

Table 64. Avaya Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025) & (US$ Million)

Table 65. Avaya Inc. (US) Recent Development

Table 66. Cisco Systems, Inc. (US) Company Details

Table 67. Cisco Systems, Inc. (US) Business Overview

Table 68. Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Product

Table 69. Cisco Systems, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025) & (US$ Million)

Table 70. Cisco Systems, Inc. (US) Recent Development

Table 71. Connect First (US) Company Details

Table 72. Connect First (US) Business Overview

Table 73. Connect First (US) Speech Based Interactive Voice Response Software Product

Table 74. Connect First (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025) & (US$ Million)

Table 75. Connect First (US) Recent Development

Table 76. West Corporation (US) Company Details

Table 77. West Corporation (US) Business Overview

Table 78. West Corporation (US) Speech Based Interactive Voice Response Software Product

Table 79. West Corporation (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025) & (US$ Million)

Table 80. West Corporation (US) Recent Development

Table 81. Genesys Telecommunication Laboratories, Inc. (US) Company Details

Table 82. Genesys Telecommunication Laboratories, Inc. (US) Business Overview

Table 83. Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Product

Table 84. Genesys Telecommunication Laboratories, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025) & (US$ Million)

Table 85. Genesys Telecommunication Laboratories, Inc. (US) Recent Development

Table 86. Verizon Communications Inc. (US) Company Details

Table 87. Verizon Communications Inc. (US) Business Overview

Table 88. Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Product

Table 89. Verizon Communications Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025) & (US$ Million)

Table 90. Verizon Communications Inc. (US) Recent Development

Table 91. IVR Lab (US) Company Details

Table 92. IVR Lab (US) Business Overview

Table 93. IVR Lab (US) Speech Based Interactive Voice Response Software Product

Table 94. IVR Lab (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025) & (US$ Million)

Table 95. IVR Lab (US) Recent Development

Table 96. Aspect Software Parent Inc. (US) Company Details

Table 97. Aspect Software Parent Inc. (US) Business Overview

Table 98. Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Product

Table 99. Aspect Software Parent Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025) & (US$ Million)

Table 100. Aspect Software Parent Inc. (US) Recent Development

Table 101. 24/7 Customer, Inc. (US) Company Details

Table 102. 24/7 Customer, Inc. (US) Business Overview

Table 103. 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Product

Table 104. 24/7 Customer, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025) & (US$ Million)

Table 105. 24/7 Customer, Inc. (US) Recent Development

Table 106. InContact Inc. (US) Company Details

Table 107. InContact Inc. (US) Business Overview

Table 108. InContact Inc. (US) Speech Based Interactive Voice Response Software Product

Table 109. InContact Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025) & (US$ Million)

Table 110. InContact Inc. (US) Recent Development

Table 111. NewVoiceMedia (UK) Company Details

Table 112. NewVoiceMedia (UK) Business Overview

Table 113. NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Product

Table 114. NewVoiceMedia (UK) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025) & (US$ Million)

Table 115. NewVoiceMedia (UK) Recent Development

Table 116. Five9, Inc. (US) Company Details

Table 117. Five9, Inc. (US) Business Overview

Table 118. Five9, Inc. (US) Speech Based Interactive Voice Response Software Product

Table 119. Five9, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2020-2025) & (US$ Million)

Table 120. Five9, Inc. (US) Recent Development

Table 121. Research Programs/Design for This Report

Table 122. Key Data Information from Secondary Sources

Table 123. Key Data Information from Primary Sources

Table 124. Authors List of This Report

List of Figures

Figure 1. Speech Based Interactive Voice Response Software Picture

Figure 2. Global Speech Based Interactive Voice Response Software Market Size Comparison by Type (2020-2031) & (US$ Million)

Figure 3. Global Speech Based Interactive Voice Response Software Market Share by Type: 2024 VS 2031

Figure 4. Cloud-based Features

Figure 5. On Premise Features

Figure 6. Global Speech Based Interactive Voice Response Software Market Size by Application (2020-2031) & (US$ Million)

Figure 7. Global Speech Based Interactive Voice Response Software Market Share by Application: 2024 VS 2031

Figure 8. Large Enterprise Case Studies

Figure 9. Medium Enterprise Case Studies

Figure 10. Small Enterprise Case Studies

Figure 11. Speech Based Interactive Voice Response Software Report Years Considered

Figure 12. Global Speech Based Interactive Voice Response Software Market Size (US$ Million), Year-over-Year: 2020-2031

Figure 13. Global Speech Based Interactive Voice Response Software Market Size, (US$ Million), 2020 VS 2024 VS 2031

Figure 14. Global Speech Based Interactive Voice Response Software Market Share by Region: 2024 VS 2031

Figure 15. Global Speech Based Interactive Voice Response Software Market Share by Players in 2024

Figure 16. Global Top Speech Based Interactive Voice Response Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Speech Based Interactive Voice Response Software as of 2024)

Figure 17. The Top 10 and 5 Players Market Share by Speech Based Interactive Voice Response Software Revenue in 2024

Figure 18. North America Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 19. North America Speech Based Interactive Voice Response Software Market Share by Country (2020-2031)

Figure 20. United States Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 21. Canada Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 22. Europe Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 23. Europe Speech Based Interactive Voice Response Software Market Share by Country (2020-2031)

Figure 24. Germany Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 25. France Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 26. U.K. Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 27. Italy Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 28. Russia Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 29. Nordic Countries Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 30. Asia-Pacific Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 31. Asia-Pacific Speech Based Interactive Voice Response Software Market Share by Region (2020-2031)

Figure 32. China Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 33. Japan Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 34. South Korea Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 35. Southeast Asia Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 36. India Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 37. Australia Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 38. Latin America Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 39. Latin America Speech Based Interactive Voice Response Software Market Share by Country (2020-2031)

Figure 40. Mexico Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 41. Brazil Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 42. Middle East & Africa Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 43. Middle East & Africa Speech Based Interactive Voice Response Software Market Share by Country (2020-2031)

Figure 44. Turkey Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 45. Saudi Arabia Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 46. UAE Speech Based Interactive Voice Response Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 47. 8X8, Inc. (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2020-2025)

Figure 48. Nuance Communications, Inc. (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2020-2025)

Figure 49. Convergys Corporation (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2020-2025)

Figure 50. Avaya Inc. (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2020-2025)

Figure 51. Cisco Systems, Inc. (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2020-2025)

Figure 52. Connect First (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2020-2025)

Figure 53. West Corporation (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2020-2025)

Figure 54. Genesys Telecommunication Laboratories, Inc. (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2020-2025)

Figure 55. Verizon Communications Inc. (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2020-2025)

Figure 56. IVR Lab (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2020-2025)

Figure 57. Aspect Software Parent Inc. (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2020-2025)

Figure 58. 24/7 Customer, Inc. (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2020-2025)

Figure 59. InContact Inc. (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2020-2025)

Figure 60. NewVoiceMedia (UK) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2020-2025)

Figure 61. Five9, Inc. (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2020-2025)

Figure 62. Bottom-up and Top-down Approaches for This Report

Figure 63. Data Triangulation

Figure 64. Key Executives Interviewed

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