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Speech Based Interactive Voice Response Software- Global Market Share and Ranking, Overall Sales and Demand Forecast 2025-2031
Published Date: August 2025
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Report Code: QYRE-Auto-13M9353
Home | Market Reports | Computers & Electronics| Enterprise Technology
Global Speech Based Interactive Voice Response Software Market Insights and Forecast to 2028
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Speech Based Interactive Voice Response Software- Global Market Share and Ranking, Overall Sales and Demand Forecast 2025-2031

Code: QYRE-Auto-13M9353
Report
August 2025
Pages:110
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
8X8, Inc. (US)
Nuance Communications, Inc. (US)
Convergys Corporation (US)
Avaya Inc. (US)
Cisco Systems Inc(US)
Connect First (US)
West Corporation (US)
Genesys Telecommunication Laboratories, Inc. (US)
Verizon Communications Inc. (US)
IVR Lab (US)
Aspect Software Parent Inc. (US)
24/7 Customer, Inc. (US)
InContact Inc. (US)
NewVoiceMedia (UK)
Five9, Inc. (US)

Speech Based Interactive Voice Response Software- Market Size

The global market for Speech Based Interactive Voice Response Software was estimated to be worth US$ 2527 million in 2024 and is forecast to a readjusted size of US$ 5561 million by 2031 with a CAGR of 12.1% during the forecast period 2025-2031.

Speech Based Interactive Voice Response Software- Market

Speech Based Interactive Voice Response Software- Market

Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient.
With the modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assists, directs, or guides customers automatically without a live operator.
Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call- back or any other related media.
IVR software enables an organization to use prerecorded greetings or menu options that a customer can access through a phone keypad. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer. Many companies have augmented or replaced IVR systems with automated speech recognition technologies that enable callers to speak their requests instead of punching numbers into their phones. These voice recognition systems can frustrate callers if the system doesn"t recognize a caller"s questions.
Global Speech Based Interactive Voice Response Software key players include Nuance, Convergys, Cisco, West Corporatio, etc. Global top four manufacturers hold a share about 40%. North America is the largest market, with a share over 35%.
This report aims to provide a comprehensive presentation of the global market for Speech Based Interactive Voice Response Software, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Speech Based Interactive Voice Response Software by region & country, by Type, and by Application.
The Speech Based Interactive Voice Response Software market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Speech Based Interactive Voice Response Software.
Market Segmentation

Scope of Speech Based Interactive Voice Response Software- Market Report

Report Metric Details
Report Name Speech Based Interactive Voice Response Software- Market
Forecasted market size in 2031 US$ 5561 million
CAGR 12.1%
Forecasted years 2025 - 2031
Segment by Type
  • Cloud-based
  • On Premise
Segment by Application
  • Large Enterprise
  • Medium Enterprise
  • Small Enterprise
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company 8X8, Inc. (US), Nuance Communications, Inc. (US), Convergys Corporation (US), Avaya Inc. (US), Cisco Systems, Inc. (US), Connect First (US), West Corporation (US), Genesys Telecommunication Laboratories, Inc. (US), Verizon Communications Inc. (US), IVR Lab (US), Aspect Software Parent Inc. (US), 24/7 Customer, Inc. (US), InContact Inc. (US), NewVoiceMedia (UK), Five9, Inc. (US)
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
  • Chapter 2: Detailed analysis of Speech Based Interactive Voice Response Software company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 5: Revenue of Speech Based Interactive Voice Response Software in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.
  • Chapter 6: Revenue of Speech Based Interactive Voice Response Software in country level. It provides sigmate data by Type, and by Application for each country/region.
  • Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
  • Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.
  • Chapter 9: Conclusion.

FAQ for this report

What is the Speech Based Interactive Voice Response Software- Market size in 2031?

Ans: The Speech Based Interactive Voice Response Software- Market size in 2031 will be US$ 5561 million.

What is the market share of major companies in Speech Based Interactive Voice Response Software- Market?

Ans: Global top four manufacturers hold a share about 40%.

What is the Speech Based Interactive Voice Response Software- Market share by region?

Ans: North America is the largest market, with a share over 35%.

Who are the main players in the Speech Based Interactive Voice Response Software- Market report?

Ans: The main players in the Speech Based Interactive Voice Response Software- Market are 8X8, Inc. (US), Nuance Communications, Inc. (US), Convergys Corporation (US), Avaya Inc. (US), Cisco Systems, Inc. (US), Connect First (US), West Corporation (US), Genesys Telecommunication Laboratories, Inc. (US), Verizon Communications Inc. (US), IVR Lab (US), Aspect Software Parent Inc. (US), 24/7 Customer, Inc. (US), InContact Inc. (US), NewVoiceMedia (UK), Five9, Inc. (US)

What are the Application segmentation covered in the Speech Based Interactive Voice Response Software- Market report?

Ans: The Applications covered in the Speech Based Interactive Voice Response Software- Market report are Large Enterprise, Medium Enterprise, Small Enterprise

What are the Type segmentation covered in the Speech Based Interactive Voice Response Software- Market report?

Ans: The Types covered in the Speech Based Interactive Voice Response Software- Market report are Cloud-based, On Premise

1 Market Overview
1.1 Speech Based Interactive Voice Response Software Product Introduction
1.2 Global Speech Based Interactive Voice Response Software Market Size Forecast (2020-2031)
1.3 Speech Based Interactive Voice Response Software Market Trends & Drivers
1.3.1 Speech Based Interactive Voice Response Software Industry Trends
1.3.2 Speech Based Interactive Voice Response Software Market Drivers & Opportunity
1.3.3 Speech Based Interactive Voice Response Software Market Challenges
1.3.4 Speech Based Interactive Voice Response Software Market Restraints
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Competitive Analysis by Company
2.1 Global Speech Based Interactive Voice Response Software Players Revenue Ranking (2024)
2.2 Global Speech Based Interactive Voice Response Software Revenue by Company (2020-2025)
2.3 Key Companies Speech Based Interactive Voice Response Software Manufacturing Base Distribution and Headquarters
2.4 Key Companies Speech Based Interactive Voice Response Software Product Offered
2.5 Key Companies Time to Begin Mass Production of Speech Based Interactive Voice Response Software
2.6 Speech Based Interactive Voice Response Software Market Competitive Analysis
2.6.1 Speech Based Interactive Voice Response Software Market Concentration Rate (2020-2025)
2.6.2 Global 5 and 10 Largest Companies by Speech Based Interactive Voice Response Software Revenue in 2024
2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Speech Based Interactive Voice Response Software as of 2024)
2.7 Mergers & Acquisitions, Expansion
3 Segmentation by Type
3.1 Introduction by Type
3.1.1 Cloud-based
3.1.2 On Premise
3.2 Global Speech Based Interactive Voice Response Software Sales Value by Type
3.2.1 Global Speech Based Interactive Voice Response Software Sales Value by Type (2020 VS 2024 VS 2031)
3.2.2 Global Speech Based Interactive Voice Response Software Sales Value, by Type (2020-2031)
3.2.3 Global Speech Based Interactive Voice Response Software Sales Value, by Type (%) (2020-2031)
4 Segmentation by Application
4.1 Introduction by Application
4.1.1 Large Enterprise
4.1.2 Medium Enterprise
4.1.3 Small Enterprise
4.2 Global Speech Based Interactive Voice Response Software Sales Value by Application
4.2.1 Global Speech Based Interactive Voice Response Software Sales Value by Application (2020 VS 2024 VS 2031)
4.2.2 Global Speech Based Interactive Voice Response Software Sales Value, by Application (2020-2031)
4.2.3 Global Speech Based Interactive Voice Response Software Sales Value, by Application (%) (2020-2031)
5 Segmentation by Region
5.1 Global Speech Based Interactive Voice Response Software Sales Value by Region
5.1.1 Global Speech Based Interactive Voice Response Software Sales Value by Region: 2020 VS 2024 VS 2031
5.1.2 Global Speech Based Interactive Voice Response Software Sales Value by Region (2020-2025)
5.1.3 Global Speech Based Interactive Voice Response Software Sales Value by Region (2026-2031)
5.1.4 Global Speech Based Interactive Voice Response Software Sales Value by Region (%), (2020-2031)
5.2 North America
5.2.1 North America Speech Based Interactive Voice Response Software Sales Value, 2020-2031
5.2.2 North America Speech Based Interactive Voice Response Software Sales Value by Country (%), 2024 VS 2031
5.3 Europe
5.3.1 Europe Speech Based Interactive Voice Response Software Sales Value, 2020-2031
5.3.2 Europe Speech Based Interactive Voice Response Software Sales Value by Country (%), 2024 VS 2031
5.4 Asia Pacific
5.4.1 Asia Pacific Speech Based Interactive Voice Response Software Sales Value, 2020-2031
5.4.2 Asia Pacific Speech Based Interactive Voice Response Software Sales Value by Region (%), 2024 VS 2031
5.5 South America
5.5.1 South America Speech Based Interactive Voice Response Software Sales Value, 2020-2031
5.5.2 South America Speech Based Interactive Voice Response Software Sales Value by Country (%), 2024 VS 2031
5.6 Middle East & Africa
5.6.1 Middle East & Africa Speech Based Interactive Voice Response Software Sales Value, 2020-2031
5.6.2 Middle East & Africa Speech Based Interactive Voice Response Software Sales Value by Country (%), 2024 VS 2031
6 Segmentation by Key Countries/Regions
6.1 Key Countries/Regions Speech Based Interactive Voice Response Software Sales Value Growth Trends, 2020 VS 2024 VS 2031
6.2 Key Countries/Regions Speech Based Interactive Voice Response Software Sales Value, 2020-2031
6.3 United States
6.3.1 United States Speech Based Interactive Voice Response Software Sales Value, 2020-2031
6.3.2 United States Speech Based Interactive Voice Response Software Sales Value by Type (%), 2024 VS 2031
6.3.3 United States Speech Based Interactive Voice Response Software Sales Value by Application, 2024 VS 2031
6.4 Europe
6.4.1 Europe Speech Based Interactive Voice Response Software Sales Value, 2020-2031
6.4.2 Europe Speech Based Interactive Voice Response Software Sales Value by Type (%), 2024 VS 2031
6.4.3 Europe Speech Based Interactive Voice Response Software Sales Value by Application, 2024 VS 2031
6.5 China
6.5.1 China Speech Based Interactive Voice Response Software Sales Value, 2020-2031
6.5.2 China Speech Based Interactive Voice Response Software Sales Value by Type (%), 2024 VS 2031
6.5.3 China Speech Based Interactive Voice Response Software Sales Value by Application, 2024 VS 2031
6.6 Japan
6.6.1 Japan Speech Based Interactive Voice Response Software Sales Value, 2020-2031
6.6.2 Japan Speech Based Interactive Voice Response Software Sales Value by Type (%), 2024 VS 2031
6.6.3 Japan Speech Based Interactive Voice Response Software Sales Value by Application, 2024 VS 2031
6.7 South Korea
6.7.1 South Korea Speech Based Interactive Voice Response Software Sales Value, 2020-2031
6.7.2 South Korea Speech Based Interactive Voice Response Software Sales Value by Type (%), 2024 VS 2031
6.7.3 South Korea Speech Based Interactive Voice Response Software Sales Value by Application, 2024 VS 2031
6.8 Southeast Asia
6.8.1 Southeast Asia Speech Based Interactive Voice Response Software Sales Value, 2020-2031
6.8.2 Southeast Asia Speech Based Interactive Voice Response Software Sales Value by Type (%), 2024 VS 2031
6.8.3 Southeast Asia Speech Based Interactive Voice Response Software Sales Value by Application, 2024 VS 2031
6.9 India
6.9.1 India Speech Based Interactive Voice Response Software Sales Value, 2020-2031
6.9.2 India Speech Based Interactive Voice Response Software Sales Value by Type (%), 2024 VS 2031
6.9.3 India Speech Based Interactive Voice Response Software Sales Value by Application, 2024 VS 2031
7 Company Profiles
7.1 8X8, Inc. (US)
7.1.1 8X8, Inc. (US) Profile
7.1.2 8X8, Inc. (US) Main Business
7.1.3 8X8, Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
7.1.4 8X8, Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2020-2025)
7.1.5 8X8, Inc. (US) Recent Developments
7.2 Nuance Communications, Inc. (US)
7.2.1 Nuance Communications, Inc. (US) Profile
7.2.2 Nuance Communications, Inc. (US) Main Business
7.2.3 Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
7.2.4 Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2020-2025)
7.2.5 Nuance Communications, Inc. (US) Recent Developments
7.3 Convergys Corporation (US)
7.3.1 Convergys Corporation (US) Profile
7.3.2 Convergys Corporation (US) Main Business
7.3.3 Convergys Corporation (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
7.3.4 Convergys Corporation (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2020-2025)
7.3.5 Convergys Corporation (US) Recent Developments
7.4 Avaya Inc. (US)
7.4.1 Avaya Inc. (US) Profile
7.4.2 Avaya Inc. (US) Main Business
7.4.3 Avaya Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
7.4.4 Avaya Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2020-2025)
7.4.5 Avaya Inc. (US) Recent Developments
7.5 Cisco Systems, Inc. (US)
7.5.1 Cisco Systems, Inc. (US) Profile
7.5.2 Cisco Systems, Inc. (US) Main Business
7.5.3 Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
7.5.4 Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2020-2025)
7.5.5 Cisco Systems, Inc. (US) Recent Developments
7.6 Connect First (US)
7.6.1 Connect First (US) Profile
7.6.2 Connect First (US) Main Business
7.6.3 Connect First (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
7.6.4 Connect First (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2020-2025)
7.6.5 Connect First (US) Recent Developments
7.7 West Corporation (US)
7.7.1 West Corporation (US) Profile
7.7.2 West Corporation (US) Main Business
7.7.3 West Corporation (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
7.7.4 West Corporation (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2020-2025)
7.7.5 West Corporation (US) Recent Developments
7.8 Genesys Telecommunication Laboratories, Inc. (US)
7.8.1 Genesys Telecommunication Laboratories, Inc. (US) Profile
7.8.2 Genesys Telecommunication Laboratories, Inc. (US) Main Business
7.8.3 Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
7.8.4 Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2020-2025)
7.8.5 Genesys Telecommunication Laboratories, Inc. (US) Recent Developments
7.9 Verizon Communications Inc. (US)
7.9.1 Verizon Communications Inc. (US) Profile
7.9.2 Verizon Communications Inc. (US) Main Business
7.9.3 Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
7.9.4 Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2020-2025)
7.9.5 Verizon Communications Inc. (US) Recent Developments
7.10 IVR Lab (US)
7.10.1 IVR Lab (US) Profile
7.10.2 IVR Lab (US) Main Business
7.10.3 IVR Lab (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
7.10.4 IVR Lab (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2020-2025)
7.10.5 IVR Lab (US) Recent Developments
7.11 Aspect Software Parent Inc. (US)
7.11.1 Aspect Software Parent Inc. (US) Profile
7.11.2 Aspect Software Parent Inc. (US) Main Business
7.11.3 Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
7.11.4 Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2020-2025)
7.11.5 Aspect Software Parent Inc. (US) Recent Developments
7.12 24/7 Customer, Inc. (US)
7.12.1 24/7 Customer, Inc. (US) Profile
7.12.2 24/7 Customer, Inc. (US) Main Business
7.12.3 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
7.12.4 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2020-2025)
7.12.5 24/7 Customer, Inc. (US) Recent Developments
7.13 InContact Inc. (US)
7.13.1 InContact Inc. (US) Profile
7.13.2 InContact Inc. (US) Main Business
7.13.3 InContact Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
7.13.4 InContact Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2020-2025)
7.13.5 InContact Inc. (US) Recent Developments
7.14 NewVoiceMedia (UK)
7.14.1 NewVoiceMedia (UK) Profile
7.14.2 NewVoiceMedia (UK) Main Business
7.14.3 NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Products, Services and Solutions
7.14.4 NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2020-2025)
7.14.5 NewVoiceMedia (UK) Recent Developments
7.15 Five9, Inc. (US)
7.15.1 Five9, Inc. (US) Profile
7.15.2 Five9, Inc. (US) Main Business
7.15.3 Five9, Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
7.15.4 Five9, Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2020-2025)
7.15.5 Five9, Inc. (US) Recent Developments
8 Industry Chain Analysis
8.1 Speech Based Interactive Voice Response Software Industrial Chain
8.2 Speech Based Interactive Voice Response Software Upstream Analysis
8.2.1 Key Raw Materials
8.2.2 Raw Materials Key Suppliers
8.2.3 Manufacturing Cost Structure
8.3 Midstream Analysis
8.4 Downstream Analysis (Customers Analysis)
8.5 Sales Model and Sales Channels
8.5.1 Speech Based Interactive Voice Response Software Sales Model
8.5.2 Sales Channel
8.5.3 Speech Based Interactive Voice Response Software Distributors
9 Research Findings and Conclusion
10 Appendix
10.1 Research Methodology
10.1.1 Methodology/Research Approach
10.1.1.1 Research Programs/Design
10.1.1.2 Market Size Estimation
10.1.1.3 Market Breakdown and Data Triangulation
10.1.2 Data Source
10.1.2.1 Secondary Sources
10.1.2.2 Primary Sources
10.2 Author Details
10.3 Disclaimer
FEATURED COMPANIES
8X8, Inc. (US)
Nuance Communications, Inc. (US)
Convergys Corporation (US)
Avaya Inc. (US)
Cisco Systems Inc(US)
Connect First (US)
West Corporation (US)
Genesys Telecommunication Laboratories, Inc. (US)
Verizon Communications Inc. (US)
IVR Lab (US)
Aspect Software Parent Inc. (US)
24/7 Customer, Inc. (US)
InContact Inc. (US)
NewVoiceMedia (UK)
Five9, Inc. (US)
List of Tables
 Table 1. Speech Based Interactive Voice Response Software Market Trends
 Table 2. Speech Based Interactive Voice Response Software Market Drivers & Opportunity
 Table 3. Speech Based Interactive Voice Response Software Market Challenges
 Table 4. Speech Based Interactive Voice Response Software Market Restraints
 Table 5. Global Speech Based Interactive Voice Response Software Revenue by Company (2020-2025) & (US$ Million)
 Table 6. Global Speech Based Interactive Voice Response Software Revenue Market Share by Company (2020-2025)
 Table 7. Key Companies Speech Based Interactive Voice Response Software Manufacturing Base Distribution and Headquarters
 Table 8. Key Companies Speech Based Interactive Voice Response Software Product Type
 Table 9. Key Companies Time to Begin Mass Production of Speech Based Interactive Voice Response Software
 Table 10. Global Speech Based Interactive Voice Response Software Companies Market Concentration Ratio (CR5 and HHI)
 Table 11. Global Top Companies Market Share by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Speech Based Interactive Voice Response Software as of 2024)
 Table 12. Mergers & Acquisitions, Expansion Plans
 Table 13. Global Speech Based Interactive Voice Response Software Sales Value by Type: 2020 VS 2024 VS 2031 (US$ Million)
 Table 14. Global Speech Based Interactive Voice Response Software Sales Value by Type (2020-2025) & (US$ Million)
 Table 15. Global Speech Based Interactive Voice Response Software Sales Value by Type (2026-2031) & (US$ Million)
 Table 16. Global Speech Based Interactive Voice Response Software Sales Market Share in Value by Type (2020-2025)
 Table 17. Global Speech Based Interactive Voice Response Software Sales Market Share in Value by Type (2026-2031)
 Table 18. Global Speech Based Interactive Voice Response Software Sales Value by Application: 2020 VS 2024 VS 2031 (US$ Million)
 Table 19. Global Speech Based Interactive Voice Response Software Sales Value by Application (2020-2025) & (US$ Million)
 Table 20. Global Speech Based Interactive Voice Response Software Sales Value by Application (2026-2031) & (US$ Million)
 Table 21. Global Speech Based Interactive Voice Response Software Sales Market Share in Value by Application (2020-2025)
 Table 22. Global Speech Based Interactive Voice Response Software Sales Market Share in Value by Application (2026-2031)
 Table 23. Global Speech Based Interactive Voice Response Software Sales Value by Region, (2020 VS 2024 VS 2031) & (US$ Million)
 Table 24. Global Speech Based Interactive Voice Response Software Sales Value by Region (2020-2025) & (US$ Million)
 Table 25. Global Speech Based Interactive Voice Response Software Sales Value by Region (2026-2031) & (US$ Million)
 Table 26. Global Speech Based Interactive Voice Response Software Sales Value by Region (2020-2025) & (%)
 Table 27. Global Speech Based Interactive Voice Response Software Sales Value by Region (2026-2031) & (%)
 Table 28. Key Countries/Regions Speech Based Interactive Voice Response Software Sales Value Growth Trends, (US$ Million): 2020 VS 2024 VS 2031
 Table 29. Key Countries/Regions Speech Based Interactive Voice Response Software Sales Value, (2020-2025) & (US$ Million)
 Table 30. Key Countries/Regions Speech Based Interactive Voice Response Software Sales Value, (2026-2031) & (US$ Million)
 Table 31. 8X8, Inc. (US) Basic Information List
 Table 32. 8X8, Inc. (US) Description and Business Overview
 Table 33. 8X8, Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
 Table 34. Revenue (US$ Million) in Speech Based Interactive Voice Response Software Business of 8X8, Inc. (US) (2020-2025)
 Table 35. 8X8, Inc. (US) Recent Developments
 Table 36. Nuance Communications, Inc. (US) Basic Information List
 Table 37. Nuance Communications, Inc. (US) Description and Business Overview
 Table 38. Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
 Table 39. Revenue (US$ Million) in Speech Based Interactive Voice Response Software Business of Nuance Communications, Inc. (US) (2020-2025)
 Table 40. Nuance Communications, Inc. (US) Recent Developments
 Table 41. Convergys Corporation (US) Basic Information List
 Table 42. Convergys Corporation (US) Description and Business Overview
 Table 43. Convergys Corporation (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
 Table 44. Revenue (US$ Million) in Speech Based Interactive Voice Response Software Business of Convergys Corporation (US) (2020-2025)
 Table 45. Convergys Corporation (US) Recent Developments
 Table 46. Avaya Inc. (US) Basic Information List
 Table 47. Avaya Inc. (US) Description and Business Overview
 Table 48. Avaya Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
 Table 49. Revenue (US$ Million) in Speech Based Interactive Voice Response Software Business of Avaya Inc. (US) (2020-2025)
 Table 50. Avaya Inc. (US) Recent Developments
 Table 51. Cisco Systems, Inc. (US) Basic Information List
 Table 52. Cisco Systems, Inc. (US) Description and Business Overview
 Table 53. Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
 Table 54. Revenue (US$ Million) in Speech Based Interactive Voice Response Software Business of Cisco Systems, Inc. (US) (2020-2025)
 Table 55. Cisco Systems, Inc. (US) Recent Developments
 Table 56. Connect First (US) Basic Information List
 Table 57. Connect First (US) Description and Business Overview
 Table 58. Connect First (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
 Table 59. Revenue (US$ Million) in Speech Based Interactive Voice Response Software Business of Connect First (US) (2020-2025)
 Table 60. Connect First (US) Recent Developments
 Table 61. West Corporation (US) Basic Information List
 Table 62. West Corporation (US) Description and Business Overview
 Table 63. West Corporation (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
 Table 64. Revenue (US$ Million) in Speech Based Interactive Voice Response Software Business of West Corporation (US) (2020-2025)
 Table 65. West Corporation (US) Recent Developments
 Table 66. Genesys Telecommunication Laboratories, Inc. (US) Basic Information List
 Table 67. Genesys Telecommunication Laboratories, Inc. (US) Description and Business Overview
 Table 68. Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
 Table 69. Revenue (US$ Million) in Speech Based Interactive Voice Response Software Business of Genesys Telecommunication Laboratories, Inc. (US) (2020-2025)
 Table 70. Genesys Telecommunication Laboratories, Inc. (US) Recent Developments
 Table 71. Verizon Communications Inc. (US) Basic Information List
 Table 72. Verizon Communications Inc. (US) Description and Business Overview
 Table 73. Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
 Table 74. Revenue (US$ Million) in Speech Based Interactive Voice Response Software Business of Verizon Communications Inc. (US) (2020-2025)
 Table 75. Verizon Communications Inc. (US) Recent Developments
 Table 76. IVR Lab (US) Basic Information List
 Table 77. IVR Lab (US) Description and Business Overview
 Table 78. IVR Lab (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
 Table 79. Revenue (US$ Million) in Speech Based Interactive Voice Response Software Business of IVR Lab (US) (2020-2025)
 Table 80. IVR Lab (US) Recent Developments
 Table 81. Aspect Software Parent Inc. (US) Basic Information List
 Table 82. Aspect Software Parent Inc. (US) Description and Business Overview
 Table 83. Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
 Table 84. Revenue (US$ Million) in Speech Based Interactive Voice Response Software Business of Aspect Software Parent Inc. (US) (2020-2025)
 Table 85. Aspect Software Parent Inc. (US) Recent Developments
 Table 86. 24/7 Customer, Inc. (US) Basic Information List
 Table 87. 24/7 Customer, Inc. (US) Description and Business Overview
 Table 88. 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
 Table 89. Revenue (US$ Million) in Speech Based Interactive Voice Response Software Business of 24/7 Customer, Inc. (US) (2020-2025)
 Table 90. 24/7 Customer, Inc. (US) Recent Developments
 Table 91. InContact Inc. (US) Basic Information List
 Table 92. InContact Inc. (US) Description and Business Overview
 Table 93. InContact Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
 Table 94. Revenue (US$ Million) in Speech Based Interactive Voice Response Software Business of InContact Inc. (US) (2020-2025)
 Table 95. InContact Inc. (US) Recent Developments
 Table 96. NewVoiceMedia (UK) Basic Information List
 Table 97. NewVoiceMedia (UK) Description and Business Overview
 Table 98. NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Products, Services and Solutions
 Table 99. Revenue (US$ Million) in Speech Based Interactive Voice Response Software Business of NewVoiceMedia (UK) (2020-2025)
 Table 100. NewVoiceMedia (UK) Recent Developments
 Table 101. Five9, Inc. (US) Basic Information List
 Table 102. Five9, Inc. (US) Description and Business Overview
 Table 103. Five9, Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
 Table 104. Revenue (US$ Million) in Speech Based Interactive Voice Response Software Business of Five9, Inc. (US) (2020-2025)
 Table 105. Five9, Inc. (US) Recent Developments
 Table 106. Key Raw Materials Lists
 Table 107. Raw Materials Key Suppliers Lists
 Table 108. Speech Based Interactive Voice Response Software Downstream Customers
 Table 109. Speech Based Interactive Voice Response Software Distributors List
 Table 110. Research Programs/Design for This Report
 Table 111. Key Data Information from Secondary Sources
 Table 112. Key Data Information from Primary Sources
 Table 113. Business Unit and Senior & Team Lead Analysts


List of Figures
 Figure 1. Speech Based Interactive Voice Response Software Product Picture
 Figure 2. Global Speech Based Interactive Voice Response Software Sales Value, 2020 VS 2024 VS 2031 (US$ Million)
 Figure 3. Global Speech Based Interactive Voice Response Software Sales Value (2020-2031) & (US$ Million)
 Figure 4. Speech Based Interactive Voice Response Software Report Years Considered
 Figure 5. Global Speech Based Interactive Voice Response Software Players Revenue Ranking (2024) & (US$ Million)
 Figure 6. The 5 and 10 Largest Companies in the World: Market Share by Speech Based Interactive Voice Response Software Revenue in 2024
 Figure 7. Speech Based Interactive Voice Response Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3): 2020 VS 2024
 Figure 8. Cloud-based Picture
 Figure 9. On Premise Picture
 Figure 10. Global Speech Based Interactive Voice Response Software Sales Value by Type (2020 VS 2024 VS 2031) & (US$ Million)
 Figure 11. Global Speech Based Interactive Voice Response Software Sales Value Market Share by Type, 2024 & 2031
 Figure 12. Product Picture of Large Enterprise
 Figure 13. Product Picture of Medium Enterprise
 Figure 14. Product Picture of Small Enterprise
 Figure 15. Global Speech Based Interactive Voice Response Software Sales Value by Application (2020 VS 2024 VS 2031) & (US$ Million)
 Figure 16. Global Speech Based Interactive Voice Response Software Sales Value Market Share by Application, 2024 & 2031
 Figure 17. North America Speech Based Interactive Voice Response Software Sales Value (2020-2031) & (US$ Million)
 Figure 18. North America Speech Based Interactive Voice Response Software Sales Value by Country (%), 2024 VS 2031
 Figure 19. Europe Speech Based Interactive Voice Response Software Sales Value, (2020-2031) & (US$ Million)
 Figure 20. Europe Speech Based Interactive Voice Response Software Sales Value by Country (%), 2024 VS 2031
 Figure 21. Asia Pacific Speech Based Interactive Voice Response Software Sales Value, (2020-2031) & (US$ Million)
 Figure 22. Asia Pacific Speech Based Interactive Voice Response Software Sales Value by Region (%), 2024 VS 2031
 Figure 23. South America Speech Based Interactive Voice Response Software Sales Value, (2020-2031) & (US$ Million)
 Figure 24. South America Speech Based Interactive Voice Response Software Sales Value by Country (%), 2024 VS 2031
 Figure 25. Middle East & Africa Speech Based Interactive Voice Response Software Sales Value, (2020-2031) & (US$ Million)
 Figure 26. Middle East & Africa Speech Based Interactive Voice Response Software Sales Value by Country (%), 2024 VS 2031
 Figure 27. Key Countries/Regions Speech Based Interactive Voice Response Software Sales Value (%), (2020-2031)
 Figure 28. United States Speech Based Interactive Voice Response Software Sales Value, (2020-2031) & (US$ Million)
 Figure 29. United States Speech Based Interactive Voice Response Software Sales Value by Type (%), 2024 VS 2031
 Figure 30. United States Speech Based Interactive Voice Response Software Sales Value by Application (%), 2024 VS 2031
 Figure 31. Europe Speech Based Interactive Voice Response Software Sales Value, (2020-2031) & (US$ Million)
 Figure 32. Europe Speech Based Interactive Voice Response Software Sales Value by Type (%), 2024 VS 2031
 Figure 33. Europe Speech Based Interactive Voice Response Software Sales Value by Application (%), 2024 VS 2031
 Figure 34. China Speech Based Interactive Voice Response Software Sales Value, (2020-2031) & (US$ Million)
 Figure 35. China Speech Based Interactive Voice Response Software Sales Value by Type (%), 2024 VS 2031
 Figure 36. China Speech Based Interactive Voice Response Software Sales Value by Application (%), 2024 VS 2031
 Figure 37. Japan Speech Based Interactive Voice Response Software Sales Value, (2020-2031) & (US$ Million)
 Figure 38. Japan Speech Based Interactive Voice Response Software Sales Value by Type (%), 2024 VS 2031
 Figure 39. Japan Speech Based Interactive Voice Response Software Sales Value by Application (%), 2024 VS 2031
 Figure 40. South Korea Speech Based Interactive Voice Response Software Sales Value, (2020-2031) & (US$ Million)
 Figure 41. South Korea Speech Based Interactive Voice Response Software Sales Value by Type (%), 2024 VS 2031
 Figure 42. South Korea Speech Based Interactive Voice Response Software Sales Value by Application (%), 2024 VS 2031
 Figure 43. Southeast Asia Speech Based Interactive Voice Response Software Sales Value, (2020-2031) & (US$ Million)
 Figure 44. Southeast Asia Speech Based Interactive Voice Response Software Sales Value by Type (%), 2024 VS 2031
 Figure 45. Southeast Asia Speech Based Interactive Voice Response Software Sales Value by Application (%), 2024 VS 2031
 Figure 46. India Speech Based Interactive Voice Response Software Sales Value, (2020-2031) & (US$ Million)
 Figure 47. India Speech Based Interactive Voice Response Software Sales Value by Type (%), 2024 VS 2031
 Figure 48. India Speech Based Interactive Voice Response Software Sales Value by Application (%), 2024 VS 2031
 Figure 49. Speech Based Interactive Voice Response Software Industrial Chain
 Figure 50. Speech Based Interactive Voice Response Software Manufacturing Cost Structure
 Figure 51. Channels of Distribution (Direct Sales, and Distribution)
 Figure 52. Bottom-up and Top-down Approaches for This Report
 Figure 53. Data Triangulation
 Figure 54. Key Executives Interviewed
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