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Global Interactive Voice Response (IVR) Market Research Report 2024
Published Date: March 2024
|
Report Code: QYRE-Auto-5J1940
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Global Interactive Voice Response IVR Market Insights Forecast to 2028
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Global Interactive Voice Response (IVR) Market Research Report 2024

Code: QYRE-Auto-5J1940
Report
March 2024
Pages:90
QYResearch
Buy Now with 15% Discount
DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
inContact
Nuance
Genesys Telecommunication Laboratories
8X8
AT&T
Avaya
Aspect Software Parent
24/7 Customer
Verizon Communications
Five9
Cisco Systems
Convergys
West Corporation
IVR Lab
Newvoicemedia

Interactive Voice Response (IVR) Market Size

The global Interactive Voice Response (IVR) market was valued at US$ 4355.8 million in 2023 and is anticipated to reach US$ 6124.6 million by 2030, witnessing a CAGR of 4.9% during the forecast period 2024-2030.

Interactive Voice Response (IVR) Market

Interactive Voice Response (IVR) Market

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.
North America contributed significantly to the growth of the overall interactive voice response market in 2017. However, the IVR market in Asia Pacific (APAC) is expected to grow at the highest CAGR during the forecast period owing to the rising number of new small and medium enterprises (SMEs) and large enterprises in this region. The presence of a huge end-user base in advanced economies such as Japan and South Korea, and the growing demand for enhanced customer service and a higher level of customer interaction is also expected to fuel the growth of the IVR market in this region.
This report aims to provide a comprehensive presentation of the global market for Interactive Voice Response (IVR), with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Interactive Voice Response (IVR).

Report Scope

The Interactive Voice Response (IVR) market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Interactive Voice Response (IVR) market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Interactive Voice Response (IVR) companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation

Scope of Interactive Voice Response (IVR) Market Report

Report Metric Details
Report Name Interactive Voice Response (IVR) Market
Accounted market size in 2023 US$ 4355.8 million
Forecasted market size in 2030 US$ 6124.6 million
CAGR 4.9%
Base Year 2023
Forecasted years 2024 - 2030
Segment by Type
  • Speech Based
  • Touch-tone Based
Segment by Application
  • BFSI
  • Travel and Hospitality
  • Pharma and Healthcare
  • Telecommunications
  • Government and Public Sector
  • Transportation and Logistics
  • ITES
  • Media, Retail, and E-commerce
  • Education
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company inContact, Nuance, Genesys Telecommunication Laboratories, 8x8, AT&T, Avaya, Aspect Software Parent, 24/7 Customer, Verizon Communications, Five9, Cisco Systems, Convergys, West Corporation, IVR Lab, NewVoiceMedia
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of Interactive Voice Response (IVR) companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
  • Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 12: The main points and conclusions of the report.

FAQ for this report

How fast is Interactive Voice Response (IVR) Market growing?

Ans: The Interactive Voice Response (IVR) Market witnessing a CAGR of 4.9% during the forecast period 2024-2030.

What is the Interactive Voice Response (IVR) Market size in 2030?

Ans: The Interactive Voice Response (IVR) Market size in 2030 will be US$ 6124.6 million.

Who are the main players in the Interactive Voice Response (IVR) Market report?

Ans: The main players in the Interactive Voice Response (IVR) Market are inContact, Nuance, Genesys Telecommunication Laboratories, 8x8, AT&T, Avaya, Aspect Software Parent, 24/7 Customer, Verizon Communications, Five9, Cisco Systems, Convergys, West Corporation, IVR Lab, NewVoiceMedia

What are the Application segmentation covered in the Interactive Voice Response (IVR) Market report?

Ans: The Applications covered in the Interactive Voice Response (IVR) Market report are BFSI, Travel and Hospitality, Pharma and Healthcare, Telecommunications, Government and Public Sector, Transportation and Logistics, ITES, Media, Retail, and E-commerce, Education

What are the Type segmentation covered in the Interactive Voice Response (IVR) Market report?

Ans: The Types covered in the Interactive Voice Response (IVR) Market report are Speech Based, Touch-tone Based

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1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Interactive Voice Response (IVR) Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Speech Based
1.2.3 Touch-tone Based
1.3 Market by Application
1.3.1 Global Interactive Voice Response (IVR) Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 BFSI
1.3.3 Travel and Hospitality
1.3.4 Pharma and Healthcare
1.3.5 Telecommunications
1.3.6 Government and Public Sector
1.3.7 Transportation and Logistics
1.3.8 ITES
1.3.9 Media, Retail, and E-commerce
1.3.10 Education
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Interactive Voice Response (IVR) Market Perspective (2019-2030)
2.2 Interactive Voice Response (IVR) Growth Trends by Region
2.2.1 Global Interactive Voice Response (IVR) Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Interactive Voice Response (IVR) Historic Market Size by Region (2019-2024)
2.2.3 Interactive Voice Response (IVR) Forecasted Market Size by Region (2025-2030)
2.3 Interactive Voice Response (IVR) Market Dynamics
2.3.1 Interactive Voice Response (IVR) Industry Trends
2.3.2 Interactive Voice Response (IVR) Market Drivers
2.3.3 Interactive Voice Response (IVR) Market Challenges
2.3.4 Interactive Voice Response (IVR) Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Interactive Voice Response (IVR) Players by Revenue
3.1.1 Global Top Interactive Voice Response (IVR) Players by Revenue (2019-2024)
3.1.2 Global Interactive Voice Response (IVR) Revenue Market Share by Players (2019-2024)
3.2 Global Interactive Voice Response (IVR) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Interactive Voice Response (IVR) Revenue
3.4 Global Interactive Voice Response (IVR) Market Concentration Ratio
3.4.1 Global Interactive Voice Response (IVR) Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Interactive Voice Response (IVR) Revenue in 2023
3.5 Interactive Voice Response (IVR) Key Players Head office and Area Served
3.6 Key Players Interactive Voice Response (IVR) Product Solution and Service
3.7 Date of Enter into Interactive Voice Response (IVR) Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Interactive Voice Response (IVR) Breakdown Data by Type
4.1 Global Interactive Voice Response (IVR) Historic Market Size by Type (2019-2024)
4.2 Global Interactive Voice Response (IVR) Forecasted Market Size by Type (2025-2030)
5 Interactive Voice Response (IVR) Breakdown Data by Application
5.1 Global Interactive Voice Response (IVR) Historic Market Size by Application (2019-2024)
5.2 Global Interactive Voice Response (IVR) Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Interactive Voice Response (IVR) Market Size (2019-2030)
6.2 North America Interactive Voice Response (IVR) Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Interactive Voice Response (IVR) Market Size by Country (2019-2024)
6.4 North America Interactive Voice Response (IVR) Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Interactive Voice Response (IVR) Market Size (2019-2030)
7.2 Europe Interactive Voice Response (IVR) Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Interactive Voice Response (IVR) Market Size by Country (2019-2024)
7.4 Europe Interactive Voice Response (IVR) Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Interactive Voice Response (IVR) Market Size (2019-2030)
8.2 Asia-Pacific Interactive Voice Response (IVR) Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Interactive Voice Response (IVR) Market Size by Region (2019-2024)
8.4 Asia-Pacific Interactive Voice Response (IVR) Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Interactive Voice Response (IVR) Market Size (2019-2030)
9.2 Latin America Interactive Voice Response (IVR) Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Interactive Voice Response (IVR) Market Size by Country (2019-2024)
9.4 Latin America Interactive Voice Response (IVR) Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Interactive Voice Response (IVR) Market Size (2019-2030)
10.2 Middle East & Africa Interactive Voice Response (IVR) Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Interactive Voice Response (IVR) Market Size by Country (2019-2024)
10.4 Middle East & Africa Interactive Voice Response (IVR) Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 inContact
11.1.1 inContact Company Detail
11.1.2 inContact Business Overview
11.1.3 inContact Interactive Voice Response (IVR) Introduction
11.1.4 inContact Revenue in Interactive Voice Response (IVR) Business (2019-2024)
11.1.5 inContact Recent Development
11.2 Nuance
11.2.1 Nuance Company Detail
11.2.2 Nuance Business Overview
11.2.3 Nuance Interactive Voice Response (IVR) Introduction
11.2.4 Nuance Revenue in Interactive Voice Response (IVR) Business (2019-2024)
11.2.5 Nuance Recent Development
11.3 Genesys Telecommunication Laboratories
11.3.1 Genesys Telecommunication Laboratories Company Detail
11.3.2 Genesys Telecommunication Laboratories Business Overview
11.3.3 Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Introduction
11.3.4 Genesys Telecommunication Laboratories Revenue in Interactive Voice Response (IVR) Business (2019-2024)
11.3.5 Genesys Telecommunication Laboratories Recent Development
11.4 8x8
11.4.1 8x8 Company Detail
11.4.2 8x8 Business Overview
11.4.3 8x8 Interactive Voice Response (IVR) Introduction
11.4.4 8x8 Revenue in Interactive Voice Response (IVR) Business (2019-2024)
11.4.5 8x8 Recent Development
11.5 AT&T
11.5.1 AT&T Company Detail
11.5.2 AT&T Business Overview
11.5.3 AT&T Interactive Voice Response (IVR) Introduction
11.5.4 AT&T Revenue in Interactive Voice Response (IVR) Business (2019-2024)
11.5.5 AT&T Recent Development
11.6 Avaya
11.6.1 Avaya Company Detail
11.6.2 Avaya Business Overview
11.6.3 Avaya Interactive Voice Response (IVR) Introduction
11.6.4 Avaya Revenue in Interactive Voice Response (IVR) Business (2019-2024)
11.6.5 Avaya Recent Development
11.7 Aspect Software Parent
11.7.1 Aspect Software Parent Company Detail
11.7.2 Aspect Software Parent Business Overview
11.7.3 Aspect Software Parent Interactive Voice Response (IVR) Introduction
11.7.4 Aspect Software Parent Revenue in Interactive Voice Response (IVR) Business (2019-2024)
11.7.5 Aspect Software Parent Recent Development
11.8 24/7 Customer
11.8.1 24/7 Customer Company Detail
11.8.2 24/7 Customer Business Overview
11.8.3 24/7 Customer Interactive Voice Response (IVR) Introduction
11.8.4 24/7 Customer Revenue in Interactive Voice Response (IVR) Business (2019-2024)
11.8.5 24/7 Customer Recent Development
11.9 Verizon Communications
11.9.1 Verizon Communications Company Detail
11.9.2 Verizon Communications Business Overview
11.9.3 Verizon Communications Interactive Voice Response (IVR) Introduction
11.9.4 Verizon Communications Revenue in Interactive Voice Response (IVR) Business (2019-2024)
11.9.5 Verizon Communications Recent Development
11.10 Five9
11.10.1 Five9 Company Detail
11.10.2 Five9 Business Overview
11.10.3 Five9 Interactive Voice Response (IVR) Introduction
11.10.4 Five9 Revenue in Interactive Voice Response (IVR) Business (2019-2024)
11.10.5 Five9 Recent Development
11.11 Cisco Systems
11.11.1 Cisco Systems Company Detail
11.11.2 Cisco Systems Business Overview
11.11.3 Cisco Systems Interactive Voice Response (IVR) Introduction
11.11.4 Cisco Systems Revenue in Interactive Voice Response (IVR) Business (2019-2024)
11.11.5 Cisco Systems Recent Development
11.12 Convergys
11.12.1 Convergys Company Detail
11.12.2 Convergys Business Overview
11.12.3 Convergys Interactive Voice Response (IVR) Introduction
11.12.4 Convergys Revenue in Interactive Voice Response (IVR) Business (2019-2024)
11.12.5 Convergys Recent Development
11.13 West Corporation
11.13.1 West Corporation Company Detail
11.13.2 West Corporation Business Overview
11.13.3 West Corporation Interactive Voice Response (IVR) Introduction
11.13.4 West Corporation Revenue in Interactive Voice Response (IVR) Business (2019-2024)
11.13.5 West Corporation Recent Development
11.14 IVR Lab
11.14.1 IVR Lab Company Detail
11.14.2 IVR Lab Business Overview
11.14.3 IVR Lab Interactive Voice Response (IVR) Introduction
11.14.4 IVR Lab Revenue in Interactive Voice Response (IVR) Business (2019-2024)
11.14.5 IVR Lab Recent Development
11.15 NewVoiceMedia
11.15.1 NewVoiceMedia Company Detail
11.15.2 NewVoiceMedia Business Overview
11.15.3 NewVoiceMedia Interactive Voice Response (IVR) Introduction
11.15.4 NewVoiceMedia Revenue in Interactive Voice Response (IVR) Business (2019-2024)
11.15.5 NewVoiceMedia Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
FEATURED COMPANIES
inContact
Nuance
Genesys Telecommunication Laboratories
8X8
AT&T
Avaya
Aspect Software Parent
24/7 Customer
Verizon Communications
Five9
Cisco Systems
Convergys
West Corporation
IVR Lab
Newvoicemedia
List of Tables
    Table 1. Global Interactive Voice Response (IVR) Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030
    Table 2. Key Players of Speech Based
    Table 3. Key Players of Touch-tone Based
    Table 4. Global Interactive Voice Response (IVR) Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030
    Table 5. Global Interactive Voice Response (IVR) Market Size by Region (US$ Million): 2019 VS 2023 VS 2030
    Table 6. Global Interactive Voice Response (IVR) Market Size by Region (2019-2024) & (US$ Million)
    Table 7. Global Interactive Voice Response (IVR) Market Share by Region (2019-2024)
    Table 8. Global Interactive Voice Response (IVR) Forecasted Market Size by Region (2025-2030) & (US$ Million)
    Table 9. Global Interactive Voice Response (IVR) Market Share by Region (2025-2030)
    Table 10. Interactive Voice Response (IVR) Market Trends
    Table 11. Interactive Voice Response (IVR) Market Drivers
    Table 12. Interactive Voice Response (IVR) Market Challenges
    Table 13. Interactive Voice Response (IVR) Market Restraints
    Table 14. Global Interactive Voice Response (IVR) Revenue by Players (2019-2024) & (US$ Million)
    Table 15. Global Interactive Voice Response (IVR) Market Share by Players (2019-2024)
    Table 16. Global Top Interactive Voice Response (IVR) Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Interactive Voice Response (IVR) as of 2023)
    Table 17. Ranking of Global Top Interactive Voice Response (IVR) Companies by Revenue (US$ Million) in 2023
    Table 18. Global 5 Largest Players Market Share by Interactive Voice Response (IVR) Revenue (CR5 and HHI) & (2019-2024)
    Table 19. Key Players Headquarters and Area Served
    Table 20. Key Players Interactive Voice Response (IVR) Product Solution and Service
    Table 21. Date of Enter into Interactive Voice Response (IVR) Market
    Table 22. Mergers & Acquisitions, Expansion Plans
    Table 23. Global Interactive Voice Response (IVR) Market Size by Type (2019-2024) & (US$ Million)
    Table 24. Global Interactive Voice Response (IVR) Revenue Market Share by Type (2019-2024)
    Table 25. Global Interactive Voice Response (IVR) Forecasted Market Size by Type (2025-2030) & (US$ Million)
    Table 26. Global Interactive Voice Response (IVR) Revenue Market Share by Type (2025-2030)
    Table 27. Global Interactive Voice Response (IVR) Market Size by Application (2019-2024) & (US$ Million)
    Table 28. Global Interactive Voice Response (IVR) Revenue Market Share by Application (2019-2024)
    Table 29. Global Interactive Voice Response (IVR) Forecasted Market Size by Application (2025-2030) & (US$ Million)
    Table 30. Global Interactive Voice Response (IVR) Revenue Market Share by Application (2025-2030)
    Table 31. North America Interactive Voice Response (IVR) Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
    Table 32. North America Interactive Voice Response (IVR) Market Size by Country (2019-2024) & (US$ Million)
    Table 33. North America Interactive Voice Response (IVR) Market Size by Country (2025-2030) & (US$ Million)
    Table 34. Europe Interactive Voice Response (IVR) Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
    Table 35. Europe Interactive Voice Response (IVR) Market Size by Country (2019-2024) & (US$ Million)
    Table 36. Europe Interactive Voice Response (IVR) Market Size by Country (2025-2030) & (US$ Million)
    Table 37. Asia-Pacific Interactive Voice Response (IVR) Market Size Growth Rate by Region (US$ Million): 2019 VS 2023 VS 2030
    Table 38. Asia-Pacific Interactive Voice Response (IVR) Market Size by Region (2019-2024) & (US$ Million)
    Table 39. Asia-Pacific Interactive Voice Response (IVR) Market Size by Region (2025-2030) & (US$ Million)
    Table 40. Latin America Interactive Voice Response (IVR) Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
    Table 41. Latin America Interactive Voice Response (IVR) Market Size by Country (2019-2024) & (US$ Million)
    Table 42. Latin America Interactive Voice Response (IVR) Market Size by Country (2025-2030) & (US$ Million)
    Table 43. Middle East & Africa Interactive Voice Response (IVR) Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
    Table 44. Middle East & Africa Interactive Voice Response (IVR) Market Size by Country (2019-2024) & (US$ Million)
    Table 45. Middle East & Africa Interactive Voice Response (IVR) Market Size by Country (2025-2030) & (US$ Million)
    Table 46. inContact Company Detail
    Table 47. inContact Business Overview
    Table 48. inContact Interactive Voice Response (IVR) Product
    Table 49. inContact Revenue in Interactive Voice Response (IVR) Business (2019-2024) & (US$ Million)
    Table 50. inContact Recent Development
    Table 51. Nuance Company Detail
    Table 52. Nuance Business Overview
    Table 53. Nuance Interactive Voice Response (IVR) Product
    Table 54. Nuance Revenue in Interactive Voice Response (IVR) Business (2019-2024) & (US$ Million)
    Table 55. Nuance Recent Development
    Table 56. Genesys Telecommunication Laboratories Company Detail
    Table 57. Genesys Telecommunication Laboratories Business Overview
    Table 58. Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Product
    Table 59. Genesys Telecommunication Laboratories Revenue in Interactive Voice Response (IVR) Business (2019-2024) & (US$ Million)
    Table 60. Genesys Telecommunication Laboratories Recent Development
    Table 61. 8x8 Company Detail
    Table 62. 8x8 Business Overview
    Table 63. 8x8 Interactive Voice Response (IVR) Product
    Table 64. 8x8 Revenue in Interactive Voice Response (IVR) Business (2019-2024) & (US$ Million)
    Table 65. 8x8 Recent Development
    Table 66. AT&T Company Detail
    Table 67. AT&T Business Overview
    Table 68. AT&T Interactive Voice Response (IVR) Product
    Table 69. AT&T Revenue in Interactive Voice Response (IVR) Business (2019-2024) & (US$ Million)
    Table 70. AT&T Recent Development
    Table 71. Avaya Company Detail
    Table 72. Avaya Business Overview
    Table 73. Avaya Interactive Voice Response (IVR) Product
    Table 74. Avaya Revenue in Interactive Voice Response (IVR) Business (2019-2024) & (US$ Million)
    Table 75. Avaya Recent Development
    Table 76. Aspect Software Parent Company Detail
    Table 77. Aspect Software Parent Business Overview
    Table 78. Aspect Software Parent Interactive Voice Response (IVR) Product
    Table 79. Aspect Software Parent Revenue in Interactive Voice Response (IVR) Business (2019-2024) & (US$ Million)
    Table 80. Aspect Software Parent Recent Development
    Table 81. 24/7 Customer Company Detail
    Table 82. 24/7 Customer Business Overview
    Table 83. 24/7 Customer Interactive Voice Response (IVR) Product
    Table 84. 24/7 Customer Revenue in Interactive Voice Response (IVR) Business (2019-2024) & (US$ Million)
    Table 85. 24/7 Customer Recent Development
    Table 86. Verizon Communications Company Detail
    Table 87. Verizon Communications Business Overview
    Table 88. Verizon Communications Interactive Voice Response (IVR) Product
    Table 89. Verizon Communications Revenue in Interactive Voice Response (IVR) Business (2019-2024) & (US$ Million)
    Table 90. Verizon Communications Recent Development
    Table 91. Five9 Company Detail
    Table 92. Five9 Business Overview
    Table 93. Five9 Interactive Voice Response (IVR) Product
    Table 94. Five9 Revenue in Interactive Voice Response (IVR) Business (2019-2024) & (US$ Million)
    Table 95. Five9 Recent Development
    Table 96. Cisco Systems Company Detail
    Table 97. Cisco Systems Business Overview
    Table 98. Cisco Systems Interactive Voice Response (IVR) Product
    Table 99. Cisco Systems Revenue in Interactive Voice Response (IVR) Business (2019-2024) & (US$ Million)
    Table 100. Cisco Systems Recent Development
    Table 101. Convergys Company Detail
    Table 102. Convergys Business Overview
    Table 103. Convergys Interactive Voice Response (IVR) Product
    Table 104. Convergys Revenue in Interactive Voice Response (IVR) Business (2019-2024) & (US$ Million)
    Table 105. Convergys Recent Development
    Table 106. West Corporation Company Detail
    Table 107. West Corporation Business Overview
    Table 108. West Corporation Interactive Voice Response (IVR) Product
    Table 109. West Corporation Revenue in Interactive Voice Response (IVR) Business (2019-2024) & (US$ Million)
    Table 110. West Corporation Recent Development
    Table 111. IVR Lab Company Detail
    Table 112. IVR Lab Business Overview
    Table 113. IVR Lab Interactive Voice Response (IVR) Product
    Table 114. IVR Lab Revenue in Interactive Voice Response (IVR) Business (2019-2024) & (US$ Million)
    Table 115. IVR Lab Recent Development
    Table 116. NewVoiceMedia Company Detail
    Table 117. NewVoiceMedia Business Overview
    Table 118. NewVoiceMedia Interactive Voice Response (IVR) Product
    Table 119. NewVoiceMedia Revenue in Interactive Voice Response (IVR) Business (2019-2024) & (US$ Million)
    Table 120. NewVoiceMedia Recent Development
    Table 121. Research Programs/Design for This Report
    Table 122. Key Data Information from Secondary Sources
    Table 123. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Interactive Voice Response (IVR) Market Size Comparison by Type (2024-2030) & (US$ Million)
    Figure 2. Global Interactive Voice Response (IVR) Market Share by Type: 2023 VS 2030
    Figure 3. Speech Based Features
    Figure 4. Touch-tone Based Features
    Figure 5. Global Interactive Voice Response (IVR) Market Size Comparison by Application (2024-2030) & (US$ Million)
    Figure 6. Global Interactive Voice Response (IVR) Market Share by Application: 2023 VS 2030
    Figure 7. BFSI Case Studies
    Figure 8. Travel and Hospitality Case Studies
    Figure 9. Pharma and Healthcare Case Studies
    Figure 10. Telecommunications Case Studies
    Figure 11. Government and Public Sector Case Studies
    Figure 12. Transportation and Logistics Case Studies
    Figure 13. ITES Case Studies
    Figure 14. Media, Retail, and E-commerce Case Studies
    Figure 15. Education Case Studies
    Figure 16. Interactive Voice Response (IVR) Report Years Considered
    Figure 17. Global Interactive Voice Response (IVR) Market Size (US$ Million), Year-over-Year: 2019-2030
    Figure 18. Global Interactive Voice Response (IVR) Market Size, (US$ Million), 2019 VS 2023 VS 2030
    Figure 19. Global Interactive Voice Response (IVR) Market Share by Region: 2023 VS 2030
    Figure 20. Global Interactive Voice Response (IVR) Market Share by Players in 2023
    Figure 21. Global Top Interactive Voice Response (IVR) Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Interactive Voice Response (IVR) as of 2023)
    Figure 22. The Top 10 and 5 Players Market Share by Interactive Voice Response (IVR) Revenue in 2023
    Figure 23. North America Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 24. North America Interactive Voice Response (IVR) Market Share by Country (2019-2030)
    Figure 25. United States Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 26. Canada Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 27. Europe Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 28. Europe Interactive Voice Response (IVR) Market Share by Country (2019-2030)
    Figure 29. Germany Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 30. France Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 31. U.K. Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 32. Italy Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 33. Russia Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 34. Nordic Countries Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 35. Asia-Pacific Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 36. Asia-Pacific Interactive Voice Response (IVR) Market Share by Region (2019-2030)
    Figure 37. China Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 38. Japan Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 39. South Korea Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 40. Southeast Asia Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 41. India Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 42. Australia Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 43. Latin America Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 44. Latin America Interactive Voice Response (IVR) Market Share by Country (2019-2030)
    Figure 45. Mexico Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 46. Brazil Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 47. Middle East & Africa Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 48. Middle East & Africa Interactive Voice Response (IVR) Market Share by Country (2019-2030)
    Figure 49. Turkey Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 50. Saudi Arabia Interactive Voice Response (IVR) Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 51. inContact Revenue Growth Rate in Interactive Voice Response (IVR) Business (2019-2024)
    Figure 52. Nuance Revenue Growth Rate in Interactive Voice Response (IVR) Business (2019-2024)
    Figure 53. Genesys Telecommunication Laboratories Revenue Growth Rate in Interactive Voice Response (IVR) Business (2019-2024)
    Figure 54. 8x8 Revenue Growth Rate in Interactive Voice Response (IVR) Business (2019-2024)
    Figure 55. AT&T Revenue Growth Rate in Interactive Voice Response (IVR) Business (2019-2024)
    Figure 56. Avaya Revenue Growth Rate in Interactive Voice Response (IVR) Business (2019-2024)
    Figure 57. Aspect Software Parent Revenue Growth Rate in Interactive Voice Response (IVR) Business (2019-2024)
    Figure 58. 24/7 Customer Revenue Growth Rate in Interactive Voice Response (IVR) Business (2019-2024)
    Figure 59. Verizon Communications Revenue Growth Rate in Interactive Voice Response (IVR) Business (2019-2024)
    Figure 60. Five9 Revenue Growth Rate in Interactive Voice Response (IVR) Business (2019-2024)
    Figure 61. Cisco Systems Revenue Growth Rate in Interactive Voice Response (IVR) Business (2019-2024)
    Figure 62. Convergys Revenue Growth Rate in Interactive Voice Response (IVR) Business (2019-2024)
    Figure 63. West Corporation Revenue Growth Rate in Interactive Voice Response (IVR) Business (2019-2024)
    Figure 64. IVR Lab Revenue Growth Rate in Interactive Voice Response (IVR) Business (2019-2024)
    Figure 65. NewVoiceMedia Revenue Growth Rate in Interactive Voice Response (IVR) Business (2019-2024)
    Figure 66. Bottom-up and Top-down Approaches for This Report
    Figure 67. Data Triangulation
    Figure 68. Key Executives Interviewed
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