The global Customer Experience Management market size is projected to reach US$ 32800 million by 2028, from US$ 11060 million in 2021, at a CAGR of 16.6% during 2022-2028. Customer experience management (CEM or CXM) is a set of processes used to track customer interactions throughout the customer journey. CEM allows organizations to gain insight into these customer interactions and optimize each touchpoint to drive loyalty and improve customer lifetime value.
The best customer experience management software enables enterprises to provide customer-centric experiences across all customer interactions at scale, while optimizing operations, control, and compliance of the associated enterprise information and processes. In the industry, Adobe Systems profits most in 2019 and in recent years, while Nice Systems and SAP SE ranked 2 and 3. The market share of them is 23.42%, 17.32%, and 12.29% in 2019. The gap in market share keeps on enlarged due to different strategies. With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Customer Experience Management market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Customer Experience Management market in terms of revenue. Overall, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Customer Experience Management market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Customer Experience Management market.
This section of the report has explored the overall status of the Covid scenario and has offered valuable insights into the changes in supply chain disruption, fluctuations in demand, etc. The analysts have also focused on the key measures that the companies are opting to withstand the harsh scenario.
The report has been segmented into product and application segments. The researchers have documented all the products present today in the Customer Experience Management market. They have also shed light on the new product innovations and launches by the key players. In the segmental analysis, the analysts have provided revenue forecast figures based on type and application for the period 2017-2028. They have also discussed about the growth rate and potential of each segment for the period 2017-2028.
This segment focuses on the key players operating in the industry. It underlines all the current and future activities by the prominent manufacturers. By understanding various initiatives being taken up by different players, readers will gain the ability to settle on correct business choices. The authors of the report have provided accurate revenue figures of the companies for the period 2017-2022. The clients are sure to gain the upper hand once they get hold of this report.
|
Report Metric |
Details |
|
Report Name |
Customer Experience Management Market |
|
The market size in 2021 |
USD 11060 Million |
|
The revenue forecast in 2028 |
USD 32800 Million |
|
Growth Rate |
Compound Annual Growth Rate (CAGR) of 16.6% from 2022 to 2028 |
|
Market size available for years |
2022-2028 |
|
Forecast units |
Value (USD) |
|
Segments covered |
By Type, Application, and Region |
|
Report coverage |
Revenue & volume forecast, company share, competitive landscape, growth factors, and trends |
|
Geographic regions covered |
North America, Europe, Asia Pacific, Latin America, Middle East & Africa |
Ans. The global Customer Experience Management market size is projected to reach US$ 32800 million by 2028, from US$ 11060 million in 2021.
Ans. The global Customer Experience Management market is expected to grow at a compound annual growth rate of 16.6% from 2022 to 2028.
Ans. Some of the major companies are Adobe Systems, Nice Systems, SAP SE, Oracle, Sitecore, IBM, Medallia, Opentext, Verint Systems, Maritzcx, Tech Mahindra, SAS Institute, Avaya, Clarabridge, Zendesk, InMoment, Ignite.
Table of Contents
1 Report Business Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Experience Management Market Size Growth Rate by Type, 2017 VS 2021 VS 2028
1.2.2 Cloud-Based
1.2.3 On-Premise
1.3 Market by Application
1.3.1 Global Customer Experience Management Market Size Growth Rate by Application, 2017 VS 2021 VS 2028
1.3.2 BFSI
1.3.3 Retail
1.3.4 Healthcare
1.3.5 IT & Telecom
1.3.6 Manufacturing
1.3.7 Government
1.3.8 Energy & Utilities
1.3.9 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Customer Experience Management Market Perspective (2017-2028)
2.2 Customer Experience Management Growth Trends by Region
2.2.1 Customer Experience Management Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Customer Experience Management Historic Market Size by Region (2017-2022)
2.2.3 Customer Experience Management Forecasted Market Size by Region (2023-2028)
2.3 Customer Experience Management Market Dynamics
2.3.1 Customer Experience Management Industry Trends
2.3.2 Customer Experience Management Market Drivers
2.3.3 Customer Experience Management Market Challenges
2.3.4 Customer Experience Management Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Experience Management Players by Revenue
3.1.1 Global Top Customer Experience Management Players by Revenue (2017-2022)
3.1.2 Global Customer Experience Management Revenue Market Share by Players (2017-2022)
3.2 Global Customer Experience Management Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Experience Management Revenue
3.4 Global Customer Experience Management Market Concentration Ratio
3.4.1 Global Customer Experience Management Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Experience Management Revenue in 2021
3.5 Customer Experience Management Key Players Head office and Area Served
3.6 Key Players Customer Experience Management Product Solution and Service
3.7 Date of Enter into Customer Experience Management Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Experience Management Breakdown Data by Type
4.1 Global Customer Experience Management Historic Market Size by Type (2017-2022)
4.2 Global Customer Experience Management Forecasted Market Size by Type (2023-2028)
5 Customer Experience Management Breakdown Data by Application
5.1 Global Customer Experience Management Historic Market Size by Application (2017-2022)
5.2 Global Customer Experience Management Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Customer Experience Management Market Size (2017-2028)
6.2 North America Customer Experience Management Market Size by Type
6.2.1 North America Customer Experience Management Market Size by Type (2017-2022)
6.2.2 North America Customer Experience Management Market Size by Type (2023-2028)
6.2.3 North America Customer Experience Management Market Share by Type (2017-2028)
6.3 North America Customer Experience Management Market Size by Application
6.3.1 North America Customer Experience Management Market Size by Application (2017-2022)
6.3.2 North America Customer Experience Management Market Size by Application (2023-2028)
6.3.3 North America Customer Experience Management Market Share by Application (2017-2028)
6.4 North America Customer Experience Management Market Size by Country
6.4.1 North America Customer Experience Management Market Size by Country (2017-2022)
6.4.2 North America Customer Experience Management Market Size by Country (2023-2028)
6.4.3 U.S.
6.4.4 Canada
7 Europe
7.1 Europe Customer Experience Management Market Size (2017-2028)
7.2 Europe Customer Experience Management Market Size by Type
7.2.1 Europe Customer Experience Management Market Size by Type (2017-2022)
7.2.2 Europe Customer Experience Management Market Size by Type (2023-2028)
7.2.3 Europe Customer Experience Management Market Share by Type (2017-2028)
7.3 Europe Customer Experience Management Market Size by Application
7.3.1 Europe Customer Experience Management Market Size by Application (2017-2022)
7.3.2 Europe Customer Experience Management Market Size by Application (2023-2028)
7.3.3 Europe Customer Experience Management Market Share by Application (2017-2028)
7.4 Europe Customer Experience Management Market Size by Country
7.4.1 Europe Customer Experience Management Market Size by Country (2017-2022)
7.4.2 Europe Customer Experience Management Market Size by Country (2023-2028)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Experience Management Market Size (2017-2028)
8.2 Asia-Pacific Customer Experience Management Market Size by Type
8.2.1 Asia-Pacific Customer Experience Management Market Size by Type (2017-2022)
8.2.2 Asia-Pacific Customer Experience Management Market Size by Type (2023-2028)
8.2.3 Asia-Pacific Customer Experience Management Market Share by Type (2017-2028)
8.3 Asia-Pacific Customer Experience Management Market Size by Application
8.3.1 Asia-Pacific Customer Experience Management Market Size by Application (2017-2022)
8.3.2 Asia-Pacific Customer Experience Management Market Size by Application (2023-2028)
8.3.3 Asia-Pacific Customer Experience Management Market Share by Application (2017-2028)
8.4 Asia-Pacific Customer Experience Management Market Size by Region
8.4.1 Asia-Pacific Customer Experience Management Market Size by Region (2017-2022)
8.4.2 Asia-Pacific Customer Experience Management Market Size by Region (2023-2028)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia
9 Latin America
9.1 Latin America Customer Experience Management Market Size (2017-2028)
9.2 Latin America Customer Experience Management Market Size by Type
9.2.1 Latin America Customer Experience Management Market Size by Type (2017-2022)
9.2.2 Latin America Customer Experience Management Market Size by Type (2023-2028)
9.2.3 Latin America Customer Experience Management Market Share by Type (2017-2028)
9.3 Latin America Customer Experience Management Market Size by Application
9.3.1 Latin America Customer Experience Management Market Size by Application (2017-2022)
9.3.2 Latin America Customer Experience Management Market Size by Application (2023-2028)
9.3.3 Latin America Customer Experience Management Market Share by Application (2017-2028)
9.4 Latin America Customer Experience Management Market Size by Country
9.4.1 Latin America Customer Experience Management Market Size by Country (2017-2022)
9.4.2 Latin America Customer Experience Management Market Size by Country (2023-2028)
9.4.3 Mexico
9.4.4 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Experience Management Market Size (2017-2028)
10.2 Middle East & Africa Customer Experience Management Market Size by Type
10.2.1 Middle East & Africa Customer Experience Management Market Size by Type (2017-2022)
10.2.2 Middle East & Africa Customer Experience Management Market Size by Type (2023-2028)
10.2.3 Middle East & Africa Customer Experience Management Market Share by Type (2017-2028)
10.3 Middle East & Africa Customer Experience Management Market Size by Application
10.3.1 Middle East & Africa Customer Experience Management Market Size by Application (2017-2022)
10.3.2 Middle East & Africa Customer Experience Management Market Size by Application (2023-2028)
10.3.3 Middle East & Africa Customer Experience Management Market Share by Application (2017-2028)
10.4 Middle East & Africa Customer Experience Management Market Size by Country
10.4.1 Middle East & Africa Customer Experience Management Market Size by Country (2017-2022)
10.4.2 Middle East & Africa Customer Experience Management Market Size by Country (2023-2028)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE
11 Key Players Profiles
11.1 Adobe Systems
11.1.1 Adobe Systems Company Details
11.1.2 Adobe Systems Business Overview
11.1.3 Adobe Systems Customer Experience Management Introduction
11.1.4 Adobe Systems Revenue in Customer Experience Management Business (2017-2022)
11.1.5 Adobe Systems Recent Developments
11.2 Nice Systems
11.2.1 Nice Systems Company Details
11.2.2 Nice Systems Business Overview
11.2.3 Nice Systems Customer Experience Management Introduction
11.2.4 Nice Systems Revenue in Customer Experience Management Business (2017-2022)
11.2.5 Nice Systems Recent Developments
11.3 SAP SE
11.3.1 SAP SE Company Details
11.3.2 SAP SE Business Overview
11.3.3 SAP SE Customer Experience Management Introduction
11.3.4 SAP SE Revenue in Customer Experience Management Business (2017-2022)
11.3.5 SAP SE Recent Developments
11.4 Oracle
11.4.1 Oracle Company Details
11.4.2 Oracle Business Overview
11.4.3 Oracle Customer Experience Management Introduction
11.4.4 Oracle Revenue in Customer Experience Management Business (2017-2022)
11.4.5 Oracle Recent Developments
11.5 Sitecore
11.5.1 Sitecore Company Details
11.5.2 Sitecore Business Overview
11.5.3 Sitecore Customer Experience Management Introduction
11.5.4 Sitecore Revenue in Customer Experience Management Business (2017-2022)
11.5.5 Sitecore Recent Developments
11.6 IBM
11.6.1 IBM Company Details
11.6.2 IBM Business Overview
11.6.3 IBM Customer Experience Management Introduction
11.6.4 IBM Revenue in Customer Experience Management Business (2017-2022)
11.6.5 IBM Recent Developments
11.7 Medallia
11.7.1 Medallia Company Details
11.7.2 Medallia Business Overview
11.7.3 Medallia Customer Experience Management Introduction
11.7.4 Medallia Revenue in Customer Experience Management Business (2017-2022)
11.7.5 Medallia Recent Developments
11.8 Opentext
11.8.1 Opentext Company Details
11.8.2 Opentext Business Overview
11.8.3 Opentext Customer Experience Management Introduction
11.8.4 Opentext Revenue in Customer Experience Management Business (2017-2022)
11.8.5 Opentext Recent Developments
11.9 Verint Systems
11.9.1 Verint Systems Company Details
11.9.2 Verint Systems Business Overview
11.9.3 Verint Systems Customer Experience Management Introduction
11.9.4 Verint Systems Revenue in Customer Experience Management Business (2017-2022)
11.9.5 Verint Systems Recent Developments
11.10 Maritzcx
11.10.1 Maritzcx Company Details
11.10.2 Maritzcx Business Overview
11.10.3 Maritzcx Customer Experience Management Introduction
11.10.4 Maritzcx Revenue in Customer Experience Management Business (2017-2022)
11.10.5 Maritzcx Recent Developments
11.11 Tech Mahindra
11.11.1 Tech Mahindra Company Details
11.11.2 Tech Mahindra Business Overview
11.11.3 Tech Mahindra Customer Experience Management Introduction
11.11.4 Tech Mahindra Revenue in Customer Experience Management Business (2017-2022)
11.11.5 Tech Mahindra Recent Developments
11.12 SAS Institute
11.12.1 SAS Institute Company Details
11.12.2 SAS Institute Business Overview
11.12.3 SAS Institute Customer Experience Management Introduction
11.12.4 SAS Institute Revenue in Customer Experience Management Business (2017-2022)
11.12.5 SAS Institute Recent Developments
11.13 Avaya
11.13.1 Avaya Company Details
11.13.2 Avaya Business Overview
11.13.3 Avaya Customer Experience Management Introduction
11.13.4 Avaya Revenue in Customer Experience Management Business (2017-2022)
11.13.5 Avaya Recent Developments
11.14 Clarabridge
11.14.1 Clarabridge Company Details
11.14.2 Clarabridge Business Overview
11.14.3 Clarabridge Customer Experience Management Introduction
11.14.4 Clarabridge Revenue in Customer Experience Management Business (2017-2022)
11.14.5 Clarabridge Recent Developments
11.15 Zendesk
11.15.1 Zendesk Company Details
11.15.2 Zendesk Business Overview
11.15.3 Zendesk Customer Experience Management Introduction
11.15.4 Zendesk Revenue in Customer Experience Management Business (2017-2022)
11.15.5 Zendesk Recent Developments
11.16 InMoment
11.16.1 InMoment Company Details
11.16.2 InMoment Business Overview
11.16.3 InMoment Customer Experience Management Introduction
11.16.4 InMoment Revenue in Customer Experience Management Business (2017-2022)
11.16.5 InMoment Recent Developments
11.17 Ignite
11.17.1 Ignite Company Details
11.17.2 Ignite Business Overview
11.17.3 Ignite Customer Experience Management Introduction
11.17.4 Ignite Revenue in Customer Experience Management Business (2017-2022)
11.17.5 Ignite Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Author Details
13.3 Disclaimer
List of Tables
Table 1. Global Customer Experience Management Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028
Table 2. Key Players of Cloud-Based
Table 3. Key Players of On-Premise
Table 4. Global Customer Experience Management Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028
Table 5. Global Customer Experience Management Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 6. Global Customer Experience Management Market Size by Region (2017-2022) & (US$ Million)
Table 7. Global Customer Experience Management Market Share by Region (2017-2022)
Table 8. Global Customer Experience Management Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 9. Global Customer Experience Management Market Share by Region (2023-2028)
Table 10. Customer Experience Management Market Trends
Table 11. Customer Experience Management Market Drivers
Table 12. Customer Experience Management Market Challenges
Table 13. Customer Experience Management Market Restraints
Table 14. Global Customer Experience Management Revenue by Players (2017-2022) & (US$ Million)
Table 15. Global Customer Experience Management Revenue Share by Players (2017-2022)
Table 16. Global Top Customer Experience Management by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Experience Management as of 2021)
Table 17. Ranking of Global Top Customer Experience Management Companies by Revenue (US$ Million) in 2021
Table 18. Global 5 Largest Players Market Share by Customer Experience Management Revenue (CR5 and HHI) & (2017-2022)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Customer Experience Management Product Solution and Service
Table 21. Date of Enter into Customer Experience Management Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Customer Experience Management Market Size by Type (2017-2022) & (US$ Million)
Table 24. Global Customer Experience Management Revenue Market Share by Type (2017-2022)
Table 25. Global Customer Experience Management Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 26. Global Customer Experience Management Revenue Market Share by Type (2023-2028)
Table 27. Global Customer Experience Management Market Size by Application (2017-2022) & (US$ Million)
Table 28. Global Customer Experience Management Revenue Share by Application (2017-2022)
Table 29. Global Customer Experience Management Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 30. Global Customer Experience Management Revenue Share by Application (2023-2028)
Table 31. North America Customer Experience Management Market Size by Type (2017-2022) & (US$ Million)
Table 32. North America Customer Experience Management Market Size by Type (2023-2028) & (US$ Million)
Table 33. North America Customer Experience Management Market Size by Application (2017-2022) & (US$ Million)
Table 34. North America Customer Experience Management Market Size by Application (2023-2028) & (US$ Million)
Table 35. North America Customer Experience Management Market Size by Country (2017-2022) & (US$ Million)
Table 36. North America Customer Experience Management Market Size by Country (2023-2028) & (US$ Million)
Table 37. Europe Customer Experience Management Market Size by Type (2017-2022) & (US$ Million)
Table 38. Europe Customer Experience Management Market Size by Type (2023-2028) & (US$ Million)
Table 39. Europe Customer Experience Management Market Size by Application (2017-2022) & (US$ Million)
Table 40. Europe Customer Experience Management Market Size by Application (2023-2028) & (US$ Million)
Table 41. Europe Customer Experience Management Market Size by Country (2017-2022) & (US$ Million)
Table 42. Europe Customer Experience Management Market Size by Country (2023-2028) & (US$ Million)
Table 43. Asia Pacific Customer Experience Management Market Size by Type (2017-2022) & (US$ Million)
Table 44. Asia Pacific Customer Experience Management Market Size by Type (2023-2028) & (US$ Million)
Table 45. Asia Pacific Customer Experience Management Market Size by Application (2017-2022) & (US$ Million)
Table 46. Asia Pacific Customer Experience Management Market Size by Application (2023-2028) & (US$ Million)
Table 47. Asia Pacific Customer Experience Management Market Size by Region (2017-2022) & (US$ Million)
Table 48. Asia Pacific Customer Experience Management Market Size by Region (2023-2028) & (US$ Million)
Table 49. Latin America Customer Experience Management Market Size by Type (2017-2022) & (US$ Million)
Table 50. Latin America Customer Experience Management Market Size by Type (2023-2028) & (US$ Million)
Table 51. Latin America Customer Experience Management Market Size by Application (2017-2022) & (US$ Million)
Table 52. Latin America Customer Experience Management Market Size by Application (2023-2028) & (US$ Million)
Table 53. Latin America Customer Experience Management Market Size by Country (2017-2022) & (US$ Million)
Table 54. Latin America Customer Experience Management Market Size by Country (2023-2028) & (US$ Million)
Table 55. Middle East and Africa Customer Experience Management Market Size by Type (2017-2022) & (US$ Million)
Table 56. Middle East and Africa Customer Experience Management Market Size by Type (2023-2028) & (US$ Million)
Table 57. Middle East and Africa Customer Experience Management Market Size by Application (2017-2022) & (US$ Million)
Table 58. Middle East and Africa Customer Experience Management Market Size by Application (2023-2028) & (US$ Million)
Table 59. Middle East and Africa Customer Experience Management Market Size by Country (2017-2022) & (US$ Million)
Table 60. Middle East and Africa Customer Experience Management Market Size by Country (2023-2028) & (US$ Million)
Table 61. Adobe Systems Company Details
Table 62. Adobe Systems Business Overview
Table 63. Adobe Systems Customer Experience Management Product
Table 64. Adobe Systems Revenue in Customer Experience Management Business (2017-2022) & (US$ Million)
Table 65. Adobe Systems Recent Developments
Table 66. Nice Systems Company Details
Table 67. Nice Systems Business Overview
Table 68. Nice Systems Customer Experience Management Product
Table 69. Nice Systems Revenue in Customer Experience Management Business (2017-2022) & (US$ Million)
Table 70. Nice Systems Recent Developments
Table 71. SAP SE Company Details
Table 72. SAP SE Business Overview
Table 73. SAP SE Customer Experience Management Product
Table 74. SAP SE Revenue in Customer Experience Management Business (2017-2022) & (US$ Million)
Table 75. SAP SE Recent Developments
Table 76. Oracle Company Details
Table 77. Oracle Business Overview
Table 78. Oracle Customer Experience Management Product
Table 79. Oracle Revenue in Customer Experience Management Business (2017-2022) & (US$ Million)
Table 80. Oracle Recent Developments
Table 81. Sitecore Company Details
Table 82. Sitecore Business Overview
Table 83. Sitecore Customer Experience Management Product
Table 84. Sitecore Revenue in Customer Experience Management Business (2017-2022) & (US$ Million)
Table 85. Sitecore Recent Developments
Table 86. IBM Company Details
Table 87. IBM Business Overview
Table 88. IBM Customer Experience Management Product
Table 89. IBM Revenue in Customer Experience Management Business (2017-2022) & (US$ Million)
Table 90. IBM Recent Developments
Table 91. Medallia Company Details
Table 92. Medallia Business Overview
Table 93. Medallia Customer Experience Management Product
Table 94. Medallia Revenue in Customer Experience Management Business (2017-2022) & (US$ Million)
Table 95. Medallia Recent Developments
Table 96. Opentext Company Details
Table 97. Opentext Business Overview
Table 98. Opentext Customer Experience Management Product
Table 99. Opentext Revenue in Customer Experience Management Business (2017-2022) & (US$ Million)
Table 100. Opentext Recent Developments
Table 101. Verint Systems Company Details
Table 102. Verint Systems Business Overview
Table 103. Verint Systems Customer Experience Management Product
Table 104. Verint Systems Revenue in Customer Experience Management Business (2017-2022) & (US$ Million)
Table 105. Verint Systems Recent Developments
Table 106. Maritzcx Company Details
Table 107. Maritzcx Business Overview
Table 108. Maritzcx Customer Experience Management Product
Table 109. Maritzcx Revenue in Customer Experience Management Business (2017-2022) & (US$ Million)
Table 110. Maritzcx Recent Developments
Table 111. Tech Mahindra Company Details
Table 112. Tech Mahindra Business Overview
Table 113. Tech Mahindra Customer Experience Management Product
Table 114. Tech Mahindra Revenue in Customer Experience Management Business (2017-2022) & (US$ Million)
Table 115. Tech Mahindra Recent Developments
Table 116. SAS Institute Company Details
Table 117. SAS Institute Business Overview
Table 118. SAS Institute Customer Experience Management Product
Table 119. SAS Institute Revenue in Customer Experience Management Business (2017-2022) & (US$ Million)
Table 120. SAS Institute Recent Developments
Table 121. Avaya Company Details
Table 122. Avaya Business Overview
Table 123. Avaya Customer Experience Management Product
Table 124. Avaya Revenue in Customer Experience Management Business (2017-2022) & (US$ Million)
Table 125. Avaya Recent Developments
Table 126. Clarabridge Company Details
Table 127. Clarabridge Business Overview
Table 128. Clarabridge Customer Experience Management Product
Table 129. Clarabridge Revenue in Customer Experience Management Business (2017-2022) & (US$ Million)
Table 130. Clarabridge Recent Developments
Table 131. Zendesk Company Details
Table 132. Zendesk Business Overview
Table 133. Zendesk Customer Experience Management Product
Table 134. Zendesk Revenue in Customer Experience Management Business (2017-2022) & (US$ Million)
Table 135. Zendesk Recent Developments
Table 136. InMoment Company Details
Table 137. InMoment Business Overview
Table 138. InMoment Customer Experience Management Product
Table 139. InMoment Revenue in Customer Experience Management Business (2017-2022) & (US$ Million)
Table 140. InMoment Recent Developments
Table 141. Ignite Company Details
Table 142. Ignite Business Overview
Table 143. Ignite Customer Experience Management Product
Table 144. Ignite Revenue in Customer Experience Management Business (2017-2022) & (US$ Million)
Table 145. Ignite Recent Developments
Table 146. Research Programs/Design for This Report
Table 147. Key Data Information from Secondary Sources
Table 148. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Customer Experience Management Market Share by Type: 2021 VS 2028
Figure 2. Cloud-Based Features
Figure 3. On-Premise Features
Figure 4. Global Customer Experience Management Market Share by Application: 2021 VS 2028
Figure 5. BFSI Case Studies
Figure 6. Retail Case Studies
Figure 7. Healthcare Case Studies
Figure 8. IT & Telecom Case Studies
Figure 9. Manufacturing Case Studies
Figure 10. Government Case Studies
Figure 11. Energy & Utilities Case Studies
Figure 12. Others Case Studies
Figure 13. Customer Experience Management Report Years Considered
Figure 14. Global Customer Experience Management Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 15. Global Customer Experience Management Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 16. Global Customer Experience Management Market Share by Region: 2021 VS 2028
Figure 17. Global Customer Experience Management Market Share by Players in 2021
Figure 18. Global Top Customer Experience Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Experience Management as of 2021)
Figure 19. The Top 10 and 5 Players Market Share by Customer Experience Management Revenue in 2021
Figure 20. North America Customer Experience Management Market Size YoY (2017-2028) & (US$ Million)
Figure 21. North America Customer Experience Management Market Size Market Share by Type (2017-2028)
Figure 22. North America Customer Experience Management Market Size Market Share by Application (2017-2028)
Figure 23. North America Customer Experience Management Market Size Share by Country (2017-2028)
Figure 24. United States Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. Canada Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 26. Europe Customer Experience Management Market Size YoY (2017-2028) & (US$ Million)
Figure 27. Europe Customer Experience Management Market Size Market Share by Type (2017-2028)
Figure 28. Europe Customer Experience Management Market Size Market Share by Application (2017-2028)
Figure 29. Europe Customer Experience Management Market Size Share by Country (2017-2028)
Figure 30. Germany Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. France Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. U.K. Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. Italy Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 34. Russia Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. Nordic Countries Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 36. Asia-Pacific Customer Experience Management Market Size YoY (2017-2028) & (US$ Million)
Figure 37. Asia Pacific Customer Experience Management Market Size Market Share by Type (2017-2028)
Figure 38. Asia Pacific Customer Experience Management Market Size Market Share by Application (2017-2028)
Figure 39. Asia Pacific Customer Experience Management Market Size Share by Region (2017-2028)
Figure 40. China Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 41. Japan Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 42. South Korea Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 43. Southeast Asia Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 44. India Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 45. Australia Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 46. Latin America Customer Experience Management Market Size YoY (2017-2028) & (US$ Million)
Figure 47. Latin America Customer Experience Management Market Size Market Share by Type (2017-2028)
Figure 48. Latin America Customer Experience Management Market Size Market Share by Application (2017-2028)
Figure 49. Latin America Customer Experience Management Market Size Share by Country (2017-2028)
Figure 50. Mexico Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 51. Brazil Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 52. Middle East & Africa Customer Experience Management Market Size YoY (2017-2028) & (US$ Million)
Figure 53. Middle East and Africa Customer Experience Management Market Size Market Share by Type (2017-2028)
Figure 54. Middle East and Africa Customer Experience Management Market Size Market Share by Application (2017-2028)
Figure 55. Middle East and Africa Customer Experience Management Market Size Share by Country (2017-2028)
Figure 56. Turkey Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 57. Saudi Arabia Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 58. UAE Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 59. Adobe Systems Revenue Growth Rate in Customer Experience Management Business (2017-2022)
Figure 60. Nice Systems Revenue Growth Rate in Customer Experience Management Business (2017-2022)
Figure 61. SAP SE Revenue Growth Rate in Customer Experience Management Business (2017-2022)
Figure 62. Oracle Revenue Growth Rate in Customer Experience Management Business (2017-2022)
Figure 63. Sitecore Revenue Growth Rate in Customer Experience Management Business (2017-2022)
Figure 64. IBM Revenue Growth Rate in Customer Experience Management Business (2017-2022)
Figure 65. Medallia Revenue Growth Rate in Customer Experience Management Business (2017-2022)
Figure 66. Opentext Revenue Growth Rate in Customer Experience Management Business (2017-2022)
Figure 67. Verint Systems Revenue Growth Rate in Customer Experience Management Business (2017-2022)
Figure 68. Maritzcx Revenue Growth Rate in Customer Experience Management Business (2017-2022)
Figure 69. Tech Mahindra Revenue Growth Rate in Customer Experience Management Business (2017-2022)
Figure 70. SAS Institute Revenue Growth Rate in Customer Experience Management Business (2017-2022)
Figure 71. Avaya Revenue Growth Rate in Customer Experience Management Business (2017-2022)
Figure 72. Clarabridge Revenue Growth Rate in Customer Experience Management Business (2017-2022)
Figure 73. Zendesk Revenue Growth Rate in Customer Experience Management Business (2017-2022)
Figure 74. InMoment Revenue Growth Rate in Customer Experience Management Business (2017-2022)
Figure 75. Ignite Revenue Growth Rate in Customer Experience Management Business (2017-2022)
Figure 76. Bottom-up and Top-down Approaches for This Report
Figure 77. Data Triangulation
Figure 78. Key Executives Interviewed
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