The global Customer Experience (CX) Journey Mapping Tools market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.

North American market for Customer Experience (CX) Journey Mapping Tools is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

Asia-Pacific market for Customer Experience (CX) Journey Mapping Tools is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

The global market for Customer Experience (CX) Journey Mapping Tools in Small Businesses is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

The major global companies of Customer Experience (CX) Journey Mapping Tools include Microsoft, Gliffy, Canvanizer, Xmind, OmniGraffle, Smaply, Touchpoint, IBM and Smartlook, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Customer Experience (CX) Journey Mapping Tools, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Experience (CX) Journey Mapping Tools.

Report Scope

The Customer Experience (CX) Journey Mapping Tools market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Experience (CX) Journey Mapping Tools market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Customer Experience (CX) Journey Mapping Tools companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of Customer Experience (CX) Journey Mapping Tools Market Report

Report Metric	Details
Report Name	Customer Experience (CX) Journey Mapping Tools Market
Segment by Type	Cloud Based On-Premises
Segment by Application	Small Businesses Midsized Businesses Large Businesses
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Microsoft, Gliffy, Canvanizer, Xmind, OmniGraffle, Smaply, Touchpoint, IBM, Smartlook, UXPressia, Piwik PRO, Custellence
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Experience (CX) Journey Mapping Tools companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Customer Experience (CX) Journey Mapping Tools Market report?

Ans: The main players in the Customer Experience (CX) Journey Mapping Tools Market are Microsoft, Gliffy, Canvanizer, Xmind, OmniGraffle, Smaply, Touchpoint, IBM, Smartlook, UXPressia, Piwik PRO, Custellence

What are the Application segmentation covered in the Customer Experience (CX) Journey Mapping Tools Market report?

Ans: The Applications covered in the Customer Experience (CX) Journey Mapping Tools Market report are Small Businesses, Midsized Businesses, Large Businesses

What are the Type segmentation covered in the Customer Experience (CX) Journey Mapping Tools Market report?

Ans: The Types covered in the Customer Experience (CX) Journey Mapping Tools Market report are Cloud Based, On-Premises

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Customer Experience (CX) Journey Mapping Tools Market Size Growth Rate by Type: 2019 VS 2023 VS 2030

1.2.2 Cloud Based

1.2.3 On-Premises

1.3 Market by Application

1.3.1 Global Customer Experience (CX) Journey Mapping Tools Market Growth by Application: 2019 VS 2023 VS 2030

1.3.2 Small Businesses

1.3.3 Midsized Businesses

1.3.4 Large Businesses

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2 Global Growth Trends

2.1 Global Customer Experience (CX) Journey Mapping Tools Market Perspective (2019-2030)

2.2 Customer Experience (CX) Journey Mapping Tools Growth Trends by Region

2.2.1 Global Customer Experience (CX) Journey Mapping Tools Market Size by Region: 2019 VS 2023 VS 2030

2.2.2 Customer Experience (CX) Journey Mapping Tools Historic Market Size by Region (2019-2024)

2.2.3 Customer Experience (CX) Journey Mapping Tools Forecasted Market Size by Region (2025-2030)

2.3 Customer Experience (CX) Journey Mapping Tools Market Dynamics

2.3.1 Customer Experience (CX) Journey Mapping Tools Industry Trends

2.3.2 Customer Experience (CX) Journey Mapping Tools Market Drivers

2.3.3 Customer Experience (CX) Journey Mapping Tools Market Challenges

2.3.4 Customer Experience (CX) Journey Mapping Tools Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Customer Experience (CX) Journey Mapping Tools Players by Revenue

3.1.1 Global Top Customer Experience (CX) Journey Mapping Tools Players by Revenue (2019-2024)

3.1.2 Global Customer Experience (CX) Journey Mapping Tools Revenue Market Share by Players (2019-2024)

3.2 Global Customer Experience (CX) Journey Mapping Tools Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Customer Experience (CX) Journey Mapping Tools Revenue

3.4 Global Customer Experience (CX) Journey Mapping Tools Market Concentration Ratio

3.4.1 Global Customer Experience (CX) Journey Mapping Tools Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Customer Experience (CX) Journey Mapping Tools Revenue in 2023

3.5 Customer Experience (CX) Journey Mapping Tools Key Players Head office and Area Served

3.6 Key Players Customer Experience (CX) Journey Mapping Tools Product Solution and Service

3.7 Date of Enter into Customer Experience (CX) Journey Mapping Tools Market

3.8 Mergers & Acquisitions, Expansion Plans

4 Customer Experience (CX) Journey Mapping Tools Breakdown Data by Type

4.1 Global Customer Experience (CX) Journey Mapping Tools Historic Market Size by Type (2019-2024)

4.2 Global Customer Experience (CX) Journey Mapping Tools Forecasted Market Size by Type (2025-2030)

5 Customer Experience (CX) Journey Mapping Tools Breakdown Data by Application

5.1 Global Customer Experience (CX) Journey Mapping Tools Historic Market Size by Application (2019-2024)

5.2 Global Customer Experience (CX) Journey Mapping Tools Forecasted Market Size by Application (2025-2030)

6 North America

6.1 North America Customer Experience (CX) Journey Mapping Tools Market Size (2019-2030)

6.2 North America Customer Experience (CX) Journey Mapping Tools Market Growth Rate by Country: 2019 VS 2023 VS 2030

6.3 North America Customer Experience (CX) Journey Mapping Tools Market Size by Country (2019-2024)

6.4 North America Customer Experience (CX) Journey Mapping Tools Market Size by Country (2025-2030)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Customer Experience (CX) Journey Mapping Tools Market Size (2019-2030)

7.2 Europe Customer Experience (CX) Journey Mapping Tools Market Growth Rate by Country: 2019 VS 2023 VS 2030

7.3 Europe Customer Experience (CX) Journey Mapping Tools Market Size by Country (2019-2024)

7.4 Europe Customer Experience (CX) Journey Mapping Tools Market Size by Country (2025-2030)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Customer Experience (CX) Journey Mapping Tools Market Size (2019-2030)

8.2 Asia-Pacific Customer Experience (CX) Journey Mapping Tools Market Growth Rate by Region: 2019 VS 2023 VS 2030

8.3 Asia-Pacific Customer Experience (CX) Journey Mapping Tools Market Size by Region (2019-2024)

8.4 Asia-Pacific Customer Experience (CX) Journey Mapping Tools Market Size by Region (2025-2030)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Customer Experience (CX) Journey Mapping Tools Market Size (2019-2030)

9.2 Latin America Customer Experience (CX) Journey Mapping Tools Market Growth Rate by Country: 2019 VS 2023 VS 2030

9.3 Latin America Customer Experience (CX) Journey Mapping Tools Market Size by Country (2019-2024)

9.4 Latin America Customer Experience (CX) Journey Mapping Tools Market Size by Country (2025-2030)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Customer Experience (CX) Journey Mapping Tools Market Size (2019-2030)

10.2 Middle East & Africa Customer Experience (CX) Journey Mapping Tools Market Growth Rate by Country: 2019 VS 2023 VS 2030

10.3 Middle East & Africa Customer Experience (CX) Journey Mapping Tools Market Size by Country (2019-2024)

10.4 Middle East & Africa Customer Experience (CX) Journey Mapping Tools Market Size by Country (2025-2030)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Microsoft

11.1.1 Microsoft Company Detail

11.1.2 Microsoft Business Overview

11.1.3 Microsoft Customer Experience (CX) Journey Mapping Tools Introduction

11.1.4 Microsoft Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.1.5 Microsoft Recent Development

11.2 Gliffy

11.2.1 Gliffy Company Detail

11.2.2 Gliffy Business Overview

11.2.3 Gliffy Customer Experience (CX) Journey Mapping Tools Introduction

11.2.4 Gliffy Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.2.5 Gliffy Recent Development

11.3 Canvanizer

11.3.1 Canvanizer Company Detail

11.3.2 Canvanizer Business Overview

11.3.3 Canvanizer Customer Experience (CX) Journey Mapping Tools Introduction

11.3.4 Canvanizer Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.3.5 Canvanizer Recent Development

11.4 Xmind

11.4.1 Xmind Company Detail

11.4.2 Xmind Business Overview

11.4.3 Xmind Customer Experience (CX) Journey Mapping Tools Introduction

11.4.4 Xmind Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.4.5 Xmind Recent Development

11.5 OmniGraffle

11.5.1 OmniGraffle Company Detail

11.5.2 OmniGraffle Business Overview

11.5.3 OmniGraffle Customer Experience (CX) Journey Mapping Tools Introduction

11.5.4 OmniGraffle Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.5.5 OmniGraffle Recent Development

11.6 Smaply

11.6.1 Smaply Company Detail

11.6.2 Smaply Business Overview

11.6.3 Smaply Customer Experience (CX) Journey Mapping Tools Introduction

11.6.4 Smaply Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.6.5 Smaply Recent Development

11.7 Touchpoint

11.7.1 Touchpoint Company Detail

11.7.2 Touchpoint Business Overview

11.7.3 Touchpoint Customer Experience (CX) Journey Mapping Tools Introduction

11.7.4 Touchpoint Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.7.5 Touchpoint Recent Development

11.8 IBM

11.8.1 IBM Company Detail

11.8.2 IBM Business Overview

11.8.3 IBM Customer Experience (CX) Journey Mapping Tools Introduction

11.8.4 IBM Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.8.5 IBM Recent Development

11.9 Smartlook

11.9.1 Smartlook Company Detail

11.9.2 Smartlook Business Overview

11.9.3 Smartlook Customer Experience (CX) Journey Mapping Tools Introduction

11.9.4 Smartlook Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.9.5 Smartlook Recent Development

11.10 UXPressia

11.10.1 UXPressia Company Detail

11.10.2 UXPressia Business Overview

11.10.3 UXPressia Customer Experience (CX) Journey Mapping Tools Introduction

11.10.4 UXPressia Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.10.5 UXPressia Recent Development

11.11 Piwik PRO

11.11.1 Piwik PRO Company Detail

11.11.2 Piwik PRO Business Overview

11.11.3 Piwik PRO Customer Experience (CX) Journey Mapping Tools Introduction

11.11.4 Piwik PRO Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.11.5 Piwik PRO Recent Development

11.12 Custellence

11.12.1 Custellence Company Detail

11.12.2 Custellence Business Overview

11.12.3 Custellence Customer Experience (CX) Journey Mapping Tools Introduction

11.12.4 Custellence Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.12.5 Custellence Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

FEATURED COMPANIES

List of Tables

Table 1. Global Customer Experience (CX) Journey Mapping Tools Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030

Table 2. Key Players of Cloud Based

Table 3. Key Players of On-Premises

Table 4. Global Customer Experience (CX) Journey Mapping Tools Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030

Table 5. Global Customer Experience (CX) Journey Mapping Tools Market Size by Region (US$ Million): 2019 VS 2023 VS 2030

Table 6. Global Customer Experience (CX) Journey Mapping Tools Market Size by Region (2019-2024) & (US$ Million)

Table 7. Global Customer Experience (CX) Journey Mapping Tools Market Share by Region (2019-2024)

Table 8. Global Customer Experience (CX) Journey Mapping Tools Forecasted Market Size by Region (2025-2030) & (US$ Million)

Table 9. Global Customer Experience (CX) Journey Mapping Tools Market Share by Region (2025-2030)

Table 10. Customer Experience (CX) Journey Mapping Tools Market Trends

Table 11. Customer Experience (CX) Journey Mapping Tools Market Drivers

Table 12. Customer Experience (CX) Journey Mapping Tools Market Challenges

Table 13. Customer Experience (CX) Journey Mapping Tools Market Restraints

Table 14. Global Customer Experience (CX) Journey Mapping Tools Revenue by Players (2019-2024) & (US$ Million)

Table 15. Global Customer Experience (CX) Journey Mapping Tools Market Share by Players (2019-2024)

Table 16. Global Top Customer Experience (CX) Journey Mapping Tools Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Experience (CX) Journey Mapping Tools as of 2023)

Table 17. Ranking of Global Top Customer Experience (CX) Journey Mapping Tools Companies by Revenue (US$ Million) in 2023

Table 18. Global 5 Largest Players Market Share by Customer Experience (CX) Journey Mapping Tools Revenue (CR5 and HHI) & (2019-2024)

Table 19. Key Players Headquarters and Area Served

Table 20. Key Players Customer Experience (CX) Journey Mapping Tools Product Solution and Service

Table 21. Date of Enter into Customer Experience (CX) Journey Mapping Tools Market

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Customer Experience (CX) Journey Mapping Tools Market Size by Type (2019-2024) & (US$ Million)

Table 24. Global Customer Experience (CX) Journey Mapping Tools Revenue Market Share by Type (2019-2024)

Table 25. Global Customer Experience (CX) Journey Mapping Tools Forecasted Market Size by Type (2025-2030) & (US$ Million)

Table 26. Global Customer Experience (CX) Journey Mapping Tools Revenue Market Share by Type (2025-2030)

Table 27. Global Customer Experience (CX) Journey Mapping Tools Market Size by Application (2019-2024) & (US$ Million)

Table 28. Global Customer Experience (CX) Journey Mapping Tools Revenue Market Share by Application (2019-2024)

Table 29. Global Customer Experience (CX) Journey Mapping Tools Forecasted Market Size by Application (2025-2030) & (US$ Million)

Table 30. Global Customer Experience (CX) Journey Mapping Tools Revenue Market Share by Application (2025-2030)

Table 31. North America Customer Experience (CX) Journey Mapping Tools Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 32. North America Customer Experience (CX) Journey Mapping Tools Market Size by Country (2019-2024) & (US$ Million)

Table 33. North America Customer Experience (CX) Journey Mapping Tools Market Size by Country (2025-2030) & (US$ Million)

Table 34. Europe Customer Experience (CX) Journey Mapping Tools Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 35. Europe Customer Experience (CX) Journey Mapping Tools Market Size by Country (2019-2024) & (US$ Million)

Table 36. Europe Customer Experience (CX) Journey Mapping Tools Market Size by Country (2025-2030) & (US$ Million)

Table 37. Asia-Pacific Customer Experience (CX) Journey Mapping Tools Market Size Growth Rate by Region (US$ Million): 2019 VS 2023 VS 2030

Table 38. Asia-Pacific Customer Experience (CX) Journey Mapping Tools Market Size by Region (2019-2024) & (US$ Million)

Table 39. Asia-Pacific Customer Experience (CX) Journey Mapping Tools Market Size by Region (2025-2030) & (US$ Million)

Table 40. Latin America Customer Experience (CX) Journey Mapping Tools Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 41. Latin America Customer Experience (CX) Journey Mapping Tools Market Size by Country (2019-2024) & (US$ Million)

Table 42. Latin America Customer Experience (CX) Journey Mapping Tools Market Size by Country (2025-2030) & (US$ Million)

Table 43. Middle East & Africa Customer Experience (CX) Journey Mapping Tools Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 44. Middle East & Africa Customer Experience (CX) Journey Mapping Tools Market Size by Country (2019-2024) & (US$ Million)

Table 45. Middle East & Africa Customer Experience (CX) Journey Mapping Tools Market Size by Country (2025-2030) & (US$ Million)

Table 46. Microsoft Company Detail

Table 47. Microsoft Business Overview

Table 48. Microsoft Customer Experience (CX) Journey Mapping Tools Product

Table 49. Microsoft Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 50. Microsoft Recent Development

Table 51. Gliffy Company Detail

Table 52. Gliffy Business Overview

Table 53. Gliffy Customer Experience (CX) Journey Mapping Tools Product

Table 54. Gliffy Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 55. Gliffy Recent Development

Table 56. Canvanizer Company Detail

Table 57. Canvanizer Business Overview

Table 58. Canvanizer Customer Experience (CX) Journey Mapping Tools Product

Table 59. Canvanizer Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 60. Canvanizer Recent Development

Table 61. Xmind Company Detail

Table 62. Xmind Business Overview

Table 63. Xmind Customer Experience (CX) Journey Mapping Tools Product

Table 64. Xmind Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 65. Xmind Recent Development

Table 66. OmniGraffle Company Detail

Table 67. OmniGraffle Business Overview

Table 68. OmniGraffle Customer Experience (CX) Journey Mapping Tools Product

Table 69. OmniGraffle Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 70. OmniGraffle Recent Development

Table 71. Smaply Company Detail

Table 72. Smaply Business Overview

Table 73. Smaply Customer Experience (CX) Journey Mapping Tools Product

Table 74. Smaply Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 75. Smaply Recent Development

Table 76. Touchpoint Company Detail

Table 77. Touchpoint Business Overview

Table 78. Touchpoint Customer Experience (CX) Journey Mapping Tools Product

Table 79. Touchpoint Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 80. Touchpoint Recent Development

Table 81. IBM Company Detail

Table 82. IBM Business Overview

Table 83. IBM Customer Experience (CX) Journey Mapping Tools Product

Table 84. IBM Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 85. IBM Recent Development

Table 86. Smartlook Company Detail

Table 87. Smartlook Business Overview

Table 88. Smartlook Customer Experience (CX) Journey Mapping Tools Product

Table 89. Smartlook Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 90. Smartlook Recent Development

Table 91. UXPressia Company Detail

Table 92. UXPressia Business Overview

Table 93. UXPressia Customer Experience (CX) Journey Mapping Tools Product

Table 94. UXPressia Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 95. UXPressia Recent Development

Table 96. Piwik PRO Company Detail

Table 97. Piwik PRO Business Overview

Table 98. Piwik PRO Customer Experience (CX) Journey Mapping Tools Product

Table 99. Piwik PRO Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 100. Piwik PRO Recent Development

Table 101. Custellence Company Detail

Table 102. Custellence Business Overview

Table 103. Custellence Customer Experience (CX) Journey Mapping Tools Product

Table 104. Custellence Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 105. Custellence Recent Development

Table 106. Research Programs/Design for This Report

Table 107. Key Data Information from Secondary Sources

Table 108. Key Data Information from Primary Sources

List of Figures

Figure 1. Global Customer Experience (CX) Journey Mapping Tools Market Size Comparison by Type (2024-2030) & (US$ Million)

Figure 2. Global Customer Experience (CX) Journey Mapping Tools Market Share by Type: 2023 VS 2030

Figure 3. Cloud Based Features

Figure 4. On-Premises Features

Figure 5. Global Customer Experience (CX) Journey Mapping Tools Market Size Comparison by Application (2024-2030) & (US$ Million)

Figure 6. Global Customer Experience (CX) Journey Mapping Tools Market Share by Application: 2023 VS 2030

Figure 7. Small Businesses Case Studies

Figure 8. Midsized Businesses Case Studies

Figure 9. Large Businesses Case Studies

Figure 10. Customer Experience (CX) Journey Mapping Tools Report Years Considered

Figure 11. Global Customer Experience (CX) Journey Mapping Tools Market Size (US$ Million), Year-over-Year: 2019-2030

Figure 12. Global Customer Experience (CX) Journey Mapping Tools Market Size, (US$ Million), 2019 VS 2023 VS 2030

Figure 13. Global Customer Experience (CX) Journey Mapping Tools Market Share by Region: 2023 VS 2030

Figure 14. Global Customer Experience (CX) Journey Mapping Tools Market Share by Players in 2023

Figure 15. Global Top Customer Experience (CX) Journey Mapping Tools Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Experience (CX) Journey Mapping Tools as of 2023)

Figure 16. The Top 10 and 5 Players Market Share by Customer Experience (CX) Journey Mapping Tools Revenue in 2023

Figure 17. North America Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 18. North America Customer Experience (CX) Journey Mapping Tools Market Share by Country (2019-2030)

Figure 19. United States Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 20. Canada Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 21. Europe Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 22. Europe Customer Experience (CX) Journey Mapping Tools Market Share by Country (2019-2030)

Figure 23. Germany Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 24. France Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 25. U.K. Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 26. Italy Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 27. Russia Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 28. Nordic Countries Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 29. Asia-Pacific Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 30. Asia-Pacific Customer Experience (CX) Journey Mapping Tools Market Share by Region (2019-2030)

Figure 31. China Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 32. Japan Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 33. South Korea Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 34. Southeast Asia Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 35. India Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 36. Australia Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 37. Latin America Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 38. Latin America Customer Experience (CX) Journey Mapping Tools Market Share by Country (2019-2030)

Figure 39. Mexico Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 40. Brazil Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 41. Middle East & Africa Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 42. Middle East & Africa Customer Experience (CX) Journey Mapping Tools Market Share by Country (2019-2030)

Figure 43. Turkey Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 44. Saudi Arabia Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 45. Microsoft Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 46. Gliffy Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 47. Canvanizer Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 48. Xmind Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 49. OmniGraffle Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 50. Smaply Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 51. Touchpoint Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 52. IBM Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 53. Smartlook Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 54. UXPressia Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 55. Piwik PRO Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 56. Custellence Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 57. Bottom-up and Top-down Approaches for This Report

Figure 58. Data Triangulation

Figure 59. Key Executives Interviewed

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