The global Customer Experience (CX) Journey Mapping Tools market is projected to grow from US$ million in 2024 to US$ million by 2030, at a Compound Annual Growth Rate (CAGR) of % during the forecast period.

The US & Canada market for Customer Experience (CX) Journey Mapping Tools is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.

The China market for Customer Experience (CX) Journey Mapping Tools is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.

The Europe market for Customer Experience (CX) Journey Mapping Tools is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.

The global key companies of Customer Experience (CX) Journey Mapping Tools include Microsoft, Gliffy, Canvanizer, Xmind, OmniGraffle, Smaply, Touchpoint, IBM and Smartlook, etc. In 2023, the global top five players had a share approximately % in terms of revenue.

Customer Experience (CX) Journey Mapping Tools is widely used in various fields, such as Small Businesses, Midsized Businesses and Large Businesses,, etc. Small Businesses provides greatest supports to the Customer Experience (CX) Journey Mapping Tools industry development. In 2023, global % revenue of Customer Experience (CX) Journey Mapping Tools went into Small Businesses filed and the proportion will reach to % in 2030.

Report Covers:

This report presents an overview of global market for Customer Experience (CX) Journey Mapping Tools market size. Analyses of the global market trends, with historic market revenue data for 2019 - 2023, estimates for 2024, and projections of CAGR through 2030.

This report researches the key producers of Customer Experience (CX) Journey Mapping Tools, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Customer Experience (CX) Journey Mapping Tools, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.

This report focuses on the Customer Experience (CX) Journey Mapping Tools revenue, market share and industry ranking of main companies, data from 2019 to 2024. Identification of the major stakeholders in the global Customer Experience (CX) Journey Mapping Tools market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.

This report analyzes the segments data by Type and by Application, revenue, and growth rate, from 2019 to 2030. Evaluation and forecast the market size for Customer Experience (CX) Journey Mapping Tools revenue, projected growth trends, production technology, application and end-user industry.

Market Segmentation

Scope of Customer Experience (CX) Journey Mapping Tools Market Report

Report Metric	Details
Report Name	Customer Experience (CX) Journey Mapping Tools Market
Segment by Type	Cloud Based On-Premises
Segment by Application	Small Businesses Midsized Businesses Large Businesses
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Microsoft, Gliffy, Canvanizer, Xmind, OmniGraffle, Smaply, Touchpoint, IBM, Smartlook, UXPressia, Piwik PRO, Custellence
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of Customer Experience (CX) Journey Mapping Tools in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Experience (CX) Journey Mapping Tools companies’ competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
Chapter 7: Europe by Type, by Application and by country, revenue for each segment.
Chapter 8: China by Type, and by Application, revenue for each segment.
Chapter 9: Asia (excluding China) by Type, by Application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by Type, by Application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Customer Experience (CX) Journey Mapping Tools revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions

FAQ for this report

Who are the main players in the Customer Experience (CX) Journey Mapping Tools Market report?

Ans: The main players in the Customer Experience (CX) Journey Mapping Tools Market are Microsoft, Gliffy, Canvanizer, Xmind, OmniGraffle, Smaply, Touchpoint, IBM, Smartlook, UXPressia, Piwik PRO, Custellence

What are the Application segmentation covered in the Customer Experience (CX) Journey Mapping Tools Market report?

Ans: The Applications covered in the Customer Experience (CX) Journey Mapping Tools Market report are Small Businesses, Midsized Businesses, Large Businesses

What are the Type segmentation covered in the Customer Experience (CX) Journey Mapping Tools Market report?

Ans: The Types covered in the Customer Experience (CX) Journey Mapping Tools Market report are Cloud Based, On-Premises

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Customer Experience (CX) Journey Mapping Tools Market Size Growth Rate by Type, 2019 VS 2023 VS 2030

1.2.2 Cloud Based

1.2.3 On-Premises

1.3 Market by Application

1.3.1 Global Customer Experience (CX) Journey Mapping Tools Market Size Growth Rate by Application, 2019 VS 2023 VS 2030

1.3.2 Small Businesses

1.3.3 Midsized Businesses

1.3.4 Large Businesses

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global Customer Experience (CX) Journey Mapping Tools Market Perspective (2019-2030)

2.2 Global Customer Experience (CX) Journey Mapping Tools Growth Trends by Region

2.2.1 Customer Experience (CX) Journey Mapping Tools Market Size by Region: 2019 VS 2023 VS 2030

2.2.2 Customer Experience (CX) Journey Mapping Tools Historic Market Size by Region (2019-2024)

2.2.3 Customer Experience (CX) Journey Mapping Tools Forecasted Market Size by Region (2025-2030)

2.3 Customer Experience (CX) Journey Mapping Tools Market Dynamics

2.3.1 Customer Experience (CX) Journey Mapping Tools Industry Trends

2.3.2 Customer Experience (CX) Journey Mapping Tools Market Drivers

2.3.3 Customer Experience (CX) Journey Mapping Tools Market Challenges

2.3.4 Customer Experience (CX) Journey Mapping Tools Market Restraints

3 Competition Landscape by Key Players

3.1 Global Revenue Customer Experience (CX) Journey Mapping Tools by Players

3.1.1 Global Customer Experience (CX) Journey Mapping Tools Revenue by Players (2019-2024)

3.1.2 Global Customer Experience (CX) Journey Mapping Tools Revenue Market Share by Players (2019-2024)

3.2 Global Customer Experience (CX) Journey Mapping Tools Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players of Customer Experience (CX) Journey Mapping Tools, Ranking by Revenue, 2022 VS 2023 VS 2024

3.4 Global Customer Experience (CX) Journey Mapping Tools Market Concentration Ratio

3.4.1 Global Customer Experience (CX) Journey Mapping Tools Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Customer Experience (CX) Journey Mapping Tools Revenue in 2023

3.5 Global Key Players of Customer Experience (CX) Journey Mapping Tools Head office and Area Served

3.6 Global Key Players of Customer Experience (CX) Journey Mapping Tools, Product and Application

3.7 Global Key Players of Customer Experience (CX) Journey Mapping Tools, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 Customer Experience (CX) Journey Mapping Tools Breakdown Data by Type

4.1 Global Customer Experience (CX) Journey Mapping Tools Historic Market Size by Type (2019-2024)

4.2 Global Customer Experience (CX) Journey Mapping Tools Forecasted Market Size by Type (2025-2030)

5 Customer Experience (CX) Journey Mapping Tools Breakdown Data by Application

5.1 Global Customer Experience (CX) Journey Mapping Tools Historic Market Size by Application (2019-2024)

5.2 Global Customer Experience (CX) Journey Mapping Tools Forecasted Market Size by Application (2025-2030)

6 North America

6.1 North America Customer Experience (CX) Journey Mapping Tools Market Size (2019-2030)

6.2 North America Customer Experience (CX) Journey Mapping Tools Market Size by Type

6.2.1 North America Customer Experience (CX) Journey Mapping Tools Market Size by Type (2019-2024)

6.2.2 North America Customer Experience (CX) Journey Mapping Tools Market Size by Type (2025-2030)

6.2.3 North America Customer Experience (CX) Journey Mapping Tools Market Share by Type (2019-2030)

6.3 North America Customer Experience (CX) Journey Mapping Tools Market Size by Application

6.3.1 North America Customer Experience (CX) Journey Mapping Tools Market Size by Application (2019-2024)

6.3.2 North America Customer Experience (CX) Journey Mapping Tools Market Size by Application (2025-2030)

6.3.3 North America Customer Experience (CX) Journey Mapping Tools Market Share by Application (2019-2030)

6.4 North America Customer Experience (CX) Journey Mapping Tools Market Size by Country

6.4.1 North America Customer Experience (CX) Journey Mapping Tools Market Size by Country: 2019 VS 2023 VS 2030

6.4.2 North America Customer Experience (CX) Journey Mapping Tools Market Size by Country (2019-2024)

6.4.3 North America Customer Experience (CX) Journey Mapping Tools Market Size by Country (2025-2030)

6.4.4 U.S.

6.4.5 Canada

7 Europe

7.1 Europe Customer Experience (CX) Journey Mapping Tools Market Size (2019-2030)

7.2 Europe Customer Experience (CX) Journey Mapping Tools Market Size by Type

7.2.1 Europe Customer Experience (CX) Journey Mapping Tools Market Size by Type (2019-2024)

7.2.2 Europe Customer Experience (CX) Journey Mapping Tools Market Size by Type (2025-2030)

7.2.3 Europe Customer Experience (CX) Journey Mapping Tools Market Share by Type (2019-2030)

7.3 Europe Customer Experience (CX) Journey Mapping Tools Market Size by Application

7.3.1 Europe Customer Experience (CX) Journey Mapping Tools Market Size by Application (2019-2024)

7.3.2 Europe Customer Experience (CX) Journey Mapping Tools Market Size by Application (2025-2030)

7.3.3 Europe Customer Experience (CX) Journey Mapping Tools Market Share by Application (2019-2030)

7.4 Europe Customer Experience (CX) Journey Mapping Tools Market Size by Country

7.4.1 Europe Customer Experience (CX) Journey Mapping Tools Market Size by Country: 2019 VS 2023 VS 2030

7.4.2 Europe Customer Experience (CX) Journey Mapping Tools Market Size by Country (2019-2024)

7.4.3 Europe Customer Experience (CX) Journey Mapping Tools Market Size by Country (2025-2030)

7.4.3 Germany

7.4.4 France

7.4.5 U.K.

7.4.6 Italy

7.4.7 Russia

7.4.8 Nordic Countries

8 China

8.1 China Customer Experience (CX) Journey Mapping Tools Market Size (2019-2030)

8.2 China Customer Experience (CX) Journey Mapping Tools Market Size by Type

8.2.1 China Customer Experience (CX) Journey Mapping Tools Market Size by Type (2019-2024)

8.2.2 China Customer Experience (CX) Journey Mapping Tools Market Size by Type (2025-2030)

8.2.3 China Customer Experience (CX) Journey Mapping Tools Market Share by Type (2019-2030)

8.3 China Customer Experience (CX) Journey Mapping Tools Market Size by Application

8.3.1 China Customer Experience (CX) Journey Mapping Tools Market Size by Application (2019-2024)

8.3.2 China Customer Experience (CX) Journey Mapping Tools Market Size by Application (2025-2030)

8.3.3 China Customer Experience (CX) Journey Mapping Tools Market Share by Application (2019-2030)

9 Asia (excluding China)

9.1 Asia Customer Experience (CX) Journey Mapping Tools Market Size (2019-2030)

9.2 Asia Customer Experience (CX) Journey Mapping Tools Market Size by Type

9.2.1 Asia Customer Experience (CX) Journey Mapping Tools Market Size by Type (2019-2024)

9.2.2 Asia Customer Experience (CX) Journey Mapping Tools Market Size by Type (2025-2030)

9.2.3 Asia Customer Experience (CX) Journey Mapping Tools Market Share by Type (2019-2030)

9.3 Asia Customer Experience (CX) Journey Mapping Tools Market Size by Application

9.3.1 Asia Customer Experience (CX) Journey Mapping Tools Market Size by Application (2019-2024)

9.3.2 Asia Customer Experience (CX) Journey Mapping Tools Market Size by Application (2025-2030)

9.3.3 Asia Customer Experience (CX) Journey Mapping Tools Market Share by Application (2019-2030)

9.4 Asia Customer Experience (CX) Journey Mapping Tools Market Size by Region

9.4.1 Asia Customer Experience (CX) Journey Mapping Tools Market Size by Region: 2019 VS 2023 VS 2030

9.4.2 Asia Customer Experience (CX) Journey Mapping Tools Market Size by Region (2019-2024)

9.4.3 Asia Customer Experience (CX) Journey Mapping Tools Market Size by Region (2025-2030)

9.4.4 Japan

9.4.5 South Korea

9.4.6 China Taiwan

9.4.7 Southeast Asia

9.4.8 India

9.4.9 Australia

10 Middle East, Africa, and Latin America

10.1 Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Size (2019-2030)

10.2 Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Size by Type

10.2.1 Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Size by Type (2019-2024)

10.2.2 Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Size by Type (2025-2030)

10.2.3 Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Share by Type (2019-2030)

10.3 Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Size by Application

10.3.1 Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Size by Application (2019-2024)

10.3.2 Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Size by Application (2025-2030)

10.3.3 Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Share by Application (2019-2030)

10.4 Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Size by Country

10.4.1 Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Size by Country: 2019 VS 2023 VS 2030

10.4.2 Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Size by Country (2019-2024)

10.4.3 Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Size by Country (2025-2030)

10.4.4 Brazil

10.4.5 Mexico

10.4.6 Turkey

10.4.7 Saudi Arabia

10.4.8 Israel

10.4.9 GCC Countries

11 Key Players Profiles

11.1 Microsoft

11.1.1 Microsoft Company Details

11.1.2 Microsoft Business Overview

11.1.3 Microsoft Customer Experience (CX) Journey Mapping Tools Introduction

11.1.4 Microsoft Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.1.5 Microsoft Recent Developments

11.2 Gliffy

11.2.1 Gliffy Company Details

11.2.2 Gliffy Business Overview

11.2.3 Gliffy Customer Experience (CX) Journey Mapping Tools Introduction

11.2.4 Gliffy Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.2.5 Gliffy Recent Developments

11.3 Canvanizer

11.3.1 Canvanizer Company Details

11.3.2 Canvanizer Business Overview

11.3.3 Canvanizer Customer Experience (CX) Journey Mapping Tools Introduction

11.3.4 Canvanizer Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.3.5 Canvanizer Recent Developments

11.4 Xmind

11.4.1 Xmind Company Details

11.4.2 Xmind Business Overview

11.4.3 Xmind Customer Experience (CX) Journey Mapping Tools Introduction

11.4.4 Xmind Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.4.5 Xmind Recent Developments

11.5 OmniGraffle

11.5.1 OmniGraffle Company Details

11.5.2 OmniGraffle Business Overview

11.5.3 OmniGraffle Customer Experience (CX) Journey Mapping Tools Introduction

11.5.4 OmniGraffle Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.5.5 OmniGraffle Recent Developments

11.6 Smaply

11.6.1 Smaply Company Details

11.6.2 Smaply Business Overview

11.6.3 Smaply Customer Experience (CX) Journey Mapping Tools Introduction

11.6.4 Smaply Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.6.5 Smaply Recent Developments

11.7 Touchpoint

11.7.1 Touchpoint Company Details

11.7.2 Touchpoint Business Overview

11.7.3 Touchpoint Customer Experience (CX) Journey Mapping Tools Introduction

11.7.4 Touchpoint Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.7.5 Touchpoint Recent Developments

11.8 IBM

11.8.1 IBM Company Details

11.8.2 IBM Business Overview

11.8.3 IBM Customer Experience (CX) Journey Mapping Tools Introduction

11.8.4 IBM Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.8.5 IBM Recent Developments

11.9 Smartlook

11.9.1 Smartlook Company Details

11.9.2 Smartlook Business Overview

11.9.3 Smartlook Customer Experience (CX) Journey Mapping Tools Introduction

11.9.4 Smartlook Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.9.5 Smartlook Recent Developments

11.10 UXPressia

11.10.1 UXPressia Company Details

11.10.2 UXPressia Business Overview

11.10.3 UXPressia Customer Experience (CX) Journey Mapping Tools Introduction

11.10.4 UXPressia Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.10.5 UXPressia Recent Developments

11.11 Piwik PRO

11.11.1 Piwik PRO Company Details

11.11.2 Piwik PRO Business Overview

11.11.3 Piwik PRO Customer Experience (CX) Journey Mapping Tools Introduction

11.11.4 Piwik PRO Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.11.5 Piwik PRO Recent Developments

11.12 Custellence

11.12.1 Custellence Company Details

11.12.2 Custellence Business Overview

11.12.3 Custellence Customer Experience (CX) Journey Mapping Tools Introduction

11.12.4 Custellence Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

11.12.5 Custellence Recent Developments

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

FEATURED COMPANIES

List of Tables

Table 1. Global Customer Experience (CX) Journey Mapping Tools Market Size Growth Rate by Type (US$ Million), 2019 VS 2023 VS 2030

Table 2. Key Players of Cloud Based

Table 3. Key Players of On-Premises

Table 4. Global Customer Experience (CX) Journey Mapping Tools Market Size Growth Rate by Application (US$ Million), 2019 VS 2023 VS 2030

Table 5. Global Customer Experience (CX) Journey Mapping Tools Market Size Growth Rate (CAGR) by Region (US$ Million): 2019 VS 2023 VS 2030

Table 6. Global Customer Experience (CX) Journey Mapping Tools Market Size by Region (2019-2024) & (US$ Million)

Table 7. Global Customer Experience (CX) Journey Mapping Tools Market Share by Region (2019-2024)

Table 8. Global Customer Experience (CX) Journey Mapping Tools Forecasted Market Size by Region (2025-2030) & (US$ Million)

Table 9. Global Customer Experience (CX) Journey Mapping Tools Market Share by Region (2025-2030)

Table 10. Customer Experience (CX) Journey Mapping Tools Market Trends

Table 11. Customer Experience (CX) Journey Mapping Tools Market Drivers

Table 12. Customer Experience (CX) Journey Mapping Tools Market Challenges

Table 13. Customer Experience (CX) Journey Mapping Tools Market Restraints

Table 14. Global Customer Experience (CX) Journey Mapping Tools Revenue by Players (2019-2024) & (US$ Million)

Table 15. Global Customer Experience (CX) Journey Mapping Tools Revenue Share by Players (2019-2024)

Table 16. Global Top Customer Experience (CX) Journey Mapping Tools by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Experience (CX) Journey Mapping Tools as of 2023)

Table 17. Global Customer Experience (CX) Journey Mapping Tools Industry Ranking 2022 VS 2023 VS 2024

Table 18. Global 5 Largest Players Market Share by Customer Experience (CX) Journey Mapping Tools Revenue (CR5 and HHI) & (2019-2024)

Table 19. Global Key Players of Customer Experience (CX) Journey Mapping Tools, Headquarters and Area Served

Table 20. Global Key Players of Customer Experience (CX) Journey Mapping Tools, Product and Application

Table 21. Global Key Players of Customer Experience (CX) Journey Mapping Tools, Product and Application

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Customer Experience (CX) Journey Mapping Tools Market Size by Type (2019-2024) & (US$ Million)

Table 24. Global Customer Experience (CX) Journey Mapping Tools Revenue Market Share by Type (2019-2024)

Table 25. Global Customer Experience (CX) Journey Mapping Tools Forecasted Market Size by Type (2025-2030) & (US$ Million)

Table 26. Global Customer Experience (CX) Journey Mapping Tools Revenue Market Share by Type (2025-2030)

Table 27. Global Customer Experience (CX) Journey Mapping Tools Market Size by Application (2019-2024) & (US$ Million)

Table 28. Global Customer Experience (CX) Journey Mapping Tools Revenue Share by Application (2019-2024)

Table 29. Global Customer Experience (CX) Journey Mapping Tools Forecasted Market Size by Application (2025-2030) & (US$ Million)

Table 30. Global Customer Experience (CX) Journey Mapping Tools Revenue Share by Application (2025-2030)

Table 31. North America Customer Experience (CX) Journey Mapping Tools Market Size by Type (2019-2024) & (US$ Million)

Table 32. North America Customer Experience (CX) Journey Mapping Tools Market Size by Type (2025-2030) & (US$ Million)

Table 33. North America Customer Experience (CX) Journey Mapping Tools Market Size by Application (2019-2024) & (US$ Million)

Table 34. North America Customer Experience (CX) Journey Mapping Tools Market Size by Application (2025-2030) & (US$ Million)

Table 35. North America Customer Experience (CX) Journey Mapping Tools Growth Rate (CAGR) by Country (US$ Million): 2019 VS 2023 VS 2030

Table 36. North America Customer Experience (CX) Journey Mapping Tools Market Size by Country (2019-2024) & (US$ Million)

Table 37. North America Customer Experience (CX) Journey Mapping Tools Market Size by Country (2025-2030) & (US$ Million)

Table 38. Europe Customer Experience (CX) Journey Mapping Tools Market Size by Type (2019-2024) & (US$ Million)

Table 39. Europe Customer Experience (CX) Journey Mapping Tools Market Size by Type (2025-2030) & (US$ Million)

Table 40. Europe Customer Experience (CX) Journey Mapping Tools Market Size by Application (2019-2024) & (US$ Million)

Table 41. Europe Customer Experience (CX) Journey Mapping Tools Market Size by Application (2025-2030) & (US$ Million)

Table 42. Europe Customer Experience (CX) Journey Mapping Tools Growth Rate (CAGR) by Country (US$ Million): 2019 VS 2023 VS 2030

Table 43. Europe Customer Experience (CX) Journey Mapping Tools Market Size by Country (2019-2024) & (US$ Million)

Table 44. Europe Customer Experience (CX) Journey Mapping Tools Market Size by Country (2025-2030) & (US$ Million)

Table 45. China Customer Experience (CX) Journey Mapping Tools Market Size by Type (2019-2024) & (US$ Million)

Table 46. China Customer Experience (CX) Journey Mapping Tools Market Size by Type (2025-2030) & (US$ Million)

Table 47. China Customer Experience (CX) Journey Mapping Tools Market Size by Application (2019-2024) & (US$ Million)

Table 48. China Customer Experience (CX) Journey Mapping Tools Market Size by Application (2025-2030) & (US$ Million)

Table 49. Asia Customer Experience (CX) Journey Mapping Tools Market Size by Type (2019-2024) & (US$ Million)

Table 50. Asia Customer Experience (CX) Journey Mapping Tools Market Size by Type (2025-2030) & (US$ Million)

Table 51. Asia Customer Experience (CX) Journey Mapping Tools Market Size by Application (2019-2024) & (US$ Million)

Table 52. Asia Customer Experience (CX) Journey Mapping Tools Market Size by Application (2025-2030) & (US$ Million)

Table 53. Asia Customer Experience (CX) Journey Mapping Tools Growth Rate (CAGR) by Region (US$ Million): 2019 VS 2023 VS 2030

Table 54. Asia Customer Experience (CX) Journey Mapping Tools Market Size by Region (2019-2024) & (US$ Million)

Table 55. Asia Customer Experience (CX) Journey Mapping Tools Market Size by Region (2025-2030) & (US$ Million)

Table 56. Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Size by Type (2019-2024) & (US$ Million)

Table 57. Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Size by Type (2025-2030) & (US$ Million)

Table 58. Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Size by Application (2019-2024) & (US$ Million)

Table 59. Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Size by Application (2025-2030) & (US$ Million)

Table 60. Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Growth Rate (CAGR) by Country (US$ Million): 2019 VS 2023 VS 2030

Table 61. Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Size by Country (2019-2024) & (US$ Million)

Table 62. Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Size by Country (2025-2030) & (US$ Million)

Table 63. Microsoft Company Details

Table 64. Microsoft Business Overview

Table 65. Microsoft Customer Experience (CX) Journey Mapping Tools Product

Table 66. Microsoft Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 67. Microsoft Recent Developments

Table 68. Gliffy Company Details

Table 69. Gliffy Business Overview

Table 70. Gliffy Customer Experience (CX) Journey Mapping Tools Product

Table 71. Gliffy Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 72. Gliffy Recent Developments

Table 73. Canvanizer Company Details

Table 74. Canvanizer Business Overview

Table 75. Canvanizer Customer Experience (CX) Journey Mapping Tools Product

Table 76. Canvanizer Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 77. Canvanizer Recent Developments

Table 78. Xmind Company Details

Table 79. Xmind Business Overview

Table 80. Xmind Customer Experience (CX) Journey Mapping Tools Product

Table 81. Xmind Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 82. Xmind Recent Developments

Table 83. OmniGraffle Company Details

Table 84. OmniGraffle Business Overview

Table 85. OmniGraffle Customer Experience (CX) Journey Mapping Tools Product

Table 86. OmniGraffle Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 87. OmniGraffle Recent Developments

Table 88. Smaply Company Details

Table 89. Smaply Business Overview

Table 90. Smaply Customer Experience (CX) Journey Mapping Tools Product

Table 91. Smaply Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 92. Smaply Recent Developments

Table 93. Touchpoint Company Details

Table 94. Touchpoint Business Overview

Table 95. Touchpoint Customer Experience (CX) Journey Mapping Tools Product

Table 96. Touchpoint Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 97. Touchpoint Recent Developments

Table 98. IBM Company Details

Table 99. IBM Business Overview

Table 100. IBM Customer Experience (CX) Journey Mapping Tools Product

Table 101. IBM Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 102. IBM Recent Developments

Table 103. Smartlook Company Details

Table 104. Smartlook Business Overview

Table 105. Smartlook Customer Experience (CX) Journey Mapping Tools Product

Table 106. Smartlook Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 107. Smartlook Recent Developments

Table 108. UXPressia Company Details

Table 109. UXPressia Business Overview

Table 110. UXPressia Customer Experience (CX) Journey Mapping Tools Product

Table 111. UXPressia Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 112. UXPressia Recent Developments

Table 113. Piwik PRO Company Details

Table 114. Piwik PRO Business Overview

Table 115. Piwik PRO Customer Experience (CX) Journey Mapping Tools Product

Table 116. Piwik PRO Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 117. Piwik PRO Recent Developments

Table 118. Custellence Company Details

Table 119. Custellence Business Overview

Table 120. Custellence Customer Experience (CX) Journey Mapping Tools Product

Table 121. Custellence Revenue in Customer Experience (CX) Journey Mapping Tools Business (2019-2024) & (US$ Million)

Table 122. Custellence Recent Developments

Table 123. Research Programs/Design for This Report

Table 124. Key Data Information from Secondary Sources

Table 125. Key Data Information from Primary Sources

List of Figures

Figure 1. Global Customer Experience (CX) Journey Mapping Tools Market Size Growth Rate by Type, 2019 VS 2023 VS 2030 (US$ Million)

Figure 2. Global Customer Experience (CX) Journey Mapping Tools Market Share by Type: 2023 VS 2030

Figure 3. Cloud Based Features

Figure 4. On-Premises Features

Figure 5. Global Customer Experience (CX) Journey Mapping Tools Market Size Growth Rate by Application, 2019 VS 2023 VS 2030 (US$ Million)

Figure 6. Global Customer Experience (CX) Journey Mapping Tools Market Share by Application: 2023 VS 2030

Figure 7. Small Businesses Case Studies

Figure 8. Midsized Businesses Case Studies

Figure 9. Large Businesses Case Studies

Figure 10. Customer Experience (CX) Journey Mapping Tools Report Years Considered

Figure 11. Global Customer Experience (CX) Journey Mapping Tools Market Size (US$ Million), Year-over-Year: 2019-2030

Figure 12. Global Customer Experience (CX) Journey Mapping Tools Market Size, (US$ Million), 2019 VS 2023 VS 2030

Figure 13. Global Customer Experience (CX) Journey Mapping Tools Market Share by Region: 2023 VS 2030

Figure 14. Global Customer Experience (CX) Journey Mapping Tools Market Share by Players in 2023

Figure 15. Global Top Customer Experience (CX) Journey Mapping Tools Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Experience (CX) Journey Mapping Tools as of 2023)

Figure 16. The Top 10 and 5 Players Market Share by Customer Experience (CX) Journey Mapping Tools Revenue in 2023

Figure 17. North America Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 18. North America Customer Experience (CX) Journey Mapping Tools Market Share by Type (2019-2030)

Figure 19. North America Customer Experience (CX) Journey Mapping Tools Market Share by Application (2019-2030)

Figure 20. North America Customer Experience (CX) Journey Mapping Tools Market Share by Country (2019-2030)

Figure 21. United States Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 22. Canada Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 23. Europe Customer Experience (CX) Journey Mapping Tools Market Size YoY (2019-2030) & (US$ Million)

Figure 24. Europe Customer Experience (CX) Journey Mapping Tools Market Share by Type (2019-2030)

Figure 25. Europe Customer Experience (CX) Journey Mapping Tools Market Share by Application (2019-2030)

Figure 26. Europe Customer Experience (CX) Journey Mapping Tools Market Share by Country (2019-2030)

Figure 27. Germany Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 28. France Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 29. U.K. Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 30. Italy Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 31. Russia Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 32. Nordic Countries Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 33. China Customer Experience (CX) Journey Mapping Tools Market Size YoY (2019-2030) & (US$ Million)

Figure 34. China Customer Experience (CX) Journey Mapping Tools Market Share by Type (2019-2030)

Figure 35. China Customer Experience (CX) Journey Mapping Tools Market Share by Application (2019-2030)

Figure 36. Asia Customer Experience (CX) Journey Mapping Tools Market Size YoY (2019-2030) & (US$ Million)

Figure 37. Asia Customer Experience (CX) Journey Mapping Tools Market Share by Type (2019-2030)

Figure 38. Asia Customer Experience (CX) Journey Mapping Tools Market Share by Application (2019-2030)

Figure 39. Asia Customer Experience (CX) Journey Mapping Tools Market Share by Region (2019-2030)

Figure 40. Japan Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 41. South Korea Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 42. China Taiwan Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 43. Southeast Asia Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 44. India Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 45. Australia Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 46. Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Size YoY (2019-2030) & (US$ Million)

Figure 47. Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Share by Type (2019-2030)

Figure 48. Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Share by Application (2019-2030)

Figure 49. Middle East, Africa, and Latin America Customer Experience (CX) Journey Mapping Tools Market Share by Country (2019-2030)

Figure 50. Brazil Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 51. Mexico Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 52. Turkey Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 53. Saudi Arabia Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 54. Israel Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 55. GCC Countries Customer Experience (CX) Journey Mapping Tools Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 56. Microsoft Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 57. Gliffy Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 58. Canvanizer Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 59. Xmind Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 60. OmniGraffle Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 61. Smaply Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 62. Touchpoint Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 63. IBM Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 64. Smartlook Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 65. UXPressia Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 66. Piwik PRO Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 67. Custellence Revenue Growth Rate in Customer Experience (CX) Journey Mapping Tools Business (2019-2024)

Figure 68. Bottom-up and Top-down Approaches for This Report

Figure 69. Data Triangulation

Figure 70. Key Executives Interviewed

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