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Global BPO in Public Market Research Report 2025
Published Date: September 2025
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Report Code: QYRE-Auto-17F6185
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Global BPO in Public Market Size Status and Forecast 2021 2027
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Global BPO in Public Market Research Report 2025

Code: QYRE-Auto-17F6185
Report
September 2025
Pages:79
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES

BPO in Public Market

The global market for BPO in Public was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.
BPO is a segment of outsourcing, which consists of subcontracting certain business processes of an organization to a third-party vendor that has expertise in the required domain. The Public sector refers to government services such as the military, police, public education, public transit, healthcare services as well as employees working for government organizations. The BPO services in Public sector support governments to perform various functions such as e-governance initiatives, taxation, asset registration, pensions, and welfare programs, including financial assistance for the unemployed, and in a cost-effective manner.
One of the major trends upcoming in this market is the shift to omni-channel to increase the accessibility of end-consumers and to strengthen customer relationships. The omni-channel helps governments to synchronize and store detailed information about customers which eventually leads to easy tracking of complaints and customer queries.
This report aims to provide a comprehensive presentation of the global market for BPO in Public, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding BPO in Public.
The BPO in Public market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global BPO in Public market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the BPO in Public companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation

Scope of BPO in Public Market Report

Report Metric Details
Report Name BPO in Public Market
Segment by Type
  • F&A Outsourcing
  • CRM BPO
  • HR Outsourcing
  • Procurement Outsourcing
Segment by Application
  • Military
  • Police
  • Public Education
  • Public Transit
  • Healthcare Services
  • Others
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company Accenture, Capgemini, IBM, Serco Global Services, TCS, Unisys, Wipro
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of BPO in Public company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
  • Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the BPO in Public Market report?

Ans: The main players in the BPO in Public Market are Accenture, Capgemini, IBM, Serco Global Services, TCS, Unisys, Wipro

What are the Application segmentation covered in the BPO in Public Market report?

Ans: The Applications covered in the BPO in Public Market report are Military, Police, Public Education, Public Transit, Healthcare Services, Others

What are the Type segmentation covered in the BPO in Public Market report?

Ans: The Types covered in the BPO in Public Market report are F&A Outsourcing, CRM BPO, HR Outsourcing, Procurement Outsourcing

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global BPO in Public Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 F&A Outsourcing
1.2.3 CRM BPO
1.2.4 HR Outsourcing
1.2.5 Procurement Outsourcing
1.3 Market by Application
1.3.1 Global BPO in Public Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Military
1.3.3 Police
1.3.4 Public Education
1.3.5 Public Transit
1.3.6 Healthcare Services
1.3.7 Others
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global BPO in Public Market Perspective (2020-2031)
2.2 Global BPO in Public Growth Trends by Region
2.2.1 Global BPO in Public Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 BPO in Public Historic Market Size by Region (2020-2025)
2.2.3 BPO in Public Forecasted Market Size by Region (2026-2031)
2.3 BPO in Public Market Dynamics
2.3.1 BPO in Public Industry Trends
2.3.2 BPO in Public Market Drivers
2.3.3 BPO in Public Market Challenges
2.3.4 BPO in Public Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top BPO in Public Players by Revenue
3.1.1 Global Top BPO in Public Players by Revenue (2020-2025)
3.1.2 Global BPO in Public Revenue Market Share by Players (2020-2025)
3.2 Global BPO in Public Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by BPO in Public Revenue
3.4 Global BPO in Public Market Concentration Ratio
3.4.1 Global BPO in Public Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by BPO in Public Revenue in 2024
3.5 Global Key Players of BPO in Public Head office and Area Served
3.6 Global Key Players of BPO in Public, Product and Application
3.7 Global Key Players of BPO in Public, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 BPO in Public Breakdown Data by Type
4.1 Global BPO in Public Historic Market Size by Type (2020-2025)
4.2 Global BPO in Public Forecasted Market Size by Type (2026-2031)
5 BPO in Public Breakdown Data by Application
5.1 Global BPO in Public Historic Market Size by Application (2020-2025)
5.2 Global BPO in Public Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America BPO in Public Market Size (2020-2031)
6.2 North America BPO in Public Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America BPO in Public Market Size by Country (2020-2025)
6.4 North America BPO in Public Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe BPO in Public Market Size (2020-2031)
7.2 Europe BPO in Public Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe BPO in Public Market Size by Country (2020-2025)
7.4 Europe BPO in Public Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific BPO in Public Market Size (2020-2031)
8.2 Asia-Pacific BPO in Public Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific BPO in Public Market Size by Region (2020-2025)
8.4 Asia-Pacific BPO in Public Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America BPO in Public Market Size (2020-2031)
9.2 Latin America BPO in Public Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America BPO in Public Market Size by Country (2020-2025)
9.4 Latin America BPO in Public Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa BPO in Public Market Size (2020-2031)
10.2 Middle East & Africa BPO in Public Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa BPO in Public Market Size by Country (2020-2025)
10.4 Middle East & Africa BPO in Public Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Accenture
11.1.1 Accenture Company Details
11.1.2 Accenture Business Overview
11.1.3 Accenture BPO in Public Introduction
11.1.4 Accenture Revenue in BPO in Public Business (2020-2025)
11.1.5 Accenture Recent Development
11.2 Capgemini
11.2.1 Capgemini Company Details
11.2.2 Capgemini Business Overview
11.2.3 Capgemini BPO in Public Introduction
11.2.4 Capgemini Revenue in BPO in Public Business (2020-2025)
11.2.5 Capgemini Recent Development
11.3 IBM
11.3.1 IBM Company Details
11.3.2 IBM Business Overview
11.3.3 IBM BPO in Public Introduction
11.3.4 IBM Revenue in BPO in Public Business (2020-2025)
11.3.5 IBM Recent Development
11.4 Serco Global Services
11.4.1 Serco Global Services Company Details
11.4.2 Serco Global Services Business Overview
11.4.3 Serco Global Services BPO in Public Introduction
11.4.4 Serco Global Services Revenue in BPO in Public Business (2020-2025)
11.4.5 Serco Global Services Recent Development
11.5 TCS
11.5.1 TCS Company Details
11.5.2 TCS Business Overview
11.5.3 TCS BPO in Public Introduction
11.5.4 TCS Revenue in BPO in Public Business (2020-2025)
11.5.5 TCS Recent Development
11.6 Unisys
11.6.1 Unisys Company Details
11.6.2 Unisys Business Overview
11.6.3 Unisys BPO in Public Introduction
11.6.4 Unisys Revenue in BPO in Public Business (2020-2025)
11.6.5 Unisys Recent Development
11.7 Wipro
11.7.1 Wipro Company Details
11.7.2 Wipro Business Overview
11.7.3 Wipro BPO in Public Introduction
11.7.4 Wipro Revenue in BPO in Public Business (2020-2025)
11.7.5 Wipro Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
List of Tables
 Table 1. Global BPO in Public Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031
 Table 2. Key Players of F&A Outsourcing
 Table 3. Key Players of CRM BPO
 Table 4. Key Players of HR Outsourcing
 Table 5. Key Players of Procurement Outsourcing
 Table 6. Global BPO in Public Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031
 Table 7. Global BPO in Public Market Size by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 8. Global BPO in Public Market Size by Region (2020-2025) & (US$ Million)
 Table 9. Global BPO in Public Market Share by Region (2020-2025)
 Table 10. Global BPO in Public Forecasted Market Size by Region (2026-2031) & (US$ Million)
 Table 11. Global BPO in Public Market Share by Region (2026-2031)
 Table 12. BPO in Public Market Trends
 Table 13. BPO in Public Market Drivers
 Table 14. BPO in Public Market Challenges
 Table 15. BPO in Public Market Restraints
 Table 16. Global BPO in Public Revenue by Players (2020-2025) & (US$ Million)
 Table 17. Global BPO in Public Market Share by Players (2020-2025)
 Table 18. Global Top BPO in Public Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in BPO in Public as of 2024)
 Table 19. Ranking of Global Top BPO in Public Companies by Revenue (US$ Million) in 2024
 Table 20. Global 5 Largest Players Market Share by BPO in Public Revenue (CR5 and HHI) & (2020-2025)
 Table 21. Global Key Players of BPO in Public, Headquarters and Area Served
 Table 22. Global Key Players of BPO in Public, Product and Application
 Table 23. Global Key Players of BPO in Public, Date of Enter into This Industry
 Table 24. Mergers & Acquisitions, Expansion Plans
 Table 25. Global BPO in Public Market Size by Type (2020-2025) & (US$ Million)
 Table 26. Global BPO in Public Revenue Market Share by Type (2020-2025)
 Table 27. Global BPO in Public Forecasted Market Size by Type (2026-2031) & (US$ Million)
 Table 28. Global BPO in Public Revenue Market Share by Type (2026-2031)
 Table 29. Global BPO in Public Market Size by Application (2020-2025) & (US$ Million)
 Table 30. Global BPO in Public Revenue Market Share by Application (2020-2025)
 Table 31. Global BPO in Public Forecasted Market Size by Application (2026-2031) & (US$ Million)
 Table 32. Global BPO in Public Revenue Market Share by Application (2026-2031)
 Table 33. North America BPO in Public Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 34. North America BPO in Public Market Size by Country (2020-2025) & (US$ Million)
 Table 35. North America BPO in Public Market Size by Country (2026-2031) & (US$ Million)
 Table 36. Europe BPO in Public Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 37. Europe BPO in Public Market Size by Country (2020-2025) & (US$ Million)
 Table 38. Europe BPO in Public Market Size by Country (2026-2031) & (US$ Million)
 Table 39. Asia-Pacific BPO in Public Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 40. Asia-Pacific BPO in Public Market Size by Region (2020-2025) & (US$ Million)
 Table 41. Asia-Pacific BPO in Public Market Size by Region (2026-2031) & (US$ Million)
 Table 42. Latin America BPO in Public Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 43. Latin America BPO in Public Market Size by Country (2020-2025) & (US$ Million)
 Table 44. Latin America BPO in Public Market Size by Country (2026-2031) & (US$ Million)
 Table 45. Middle East & Africa BPO in Public Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 46. Middle East & Africa BPO in Public Market Size by Country (2020-2025) & (US$ Million)
 Table 47. Middle East & Africa BPO in Public Market Size by Country (2026-2031) & (US$ Million)
 Table 48. Accenture Company Details
 Table 49. Accenture Business Overview
 Table 50. Accenture BPO in Public Product
 Table 51. Accenture Revenue in BPO in Public Business (2020-2025) & (US$ Million)
 Table 52. Accenture Recent Development
 Table 53. Capgemini Company Details
 Table 54. Capgemini Business Overview
 Table 55. Capgemini BPO in Public Product
 Table 56. Capgemini Revenue in BPO in Public Business (2020-2025) & (US$ Million)
 Table 57. Capgemini Recent Development
 Table 58. IBM Company Details
 Table 59. IBM Business Overview
 Table 60. IBM BPO in Public Product
 Table 61. IBM Revenue in BPO in Public Business (2020-2025) & (US$ Million)
 Table 62. IBM Recent Development
 Table 63. Serco Global Services Company Details
 Table 64. Serco Global Services Business Overview
 Table 65. Serco Global Services BPO in Public Product
 Table 66. Serco Global Services Revenue in BPO in Public Business (2020-2025) & (US$ Million)
 Table 67. Serco Global Services Recent Development
 Table 68. TCS Company Details
 Table 69. TCS Business Overview
 Table 70. TCS BPO in Public Product
 Table 71. TCS Revenue in BPO in Public Business (2020-2025) & (US$ Million)
 Table 72. TCS Recent Development
 Table 73. Unisys Company Details
 Table 74. Unisys Business Overview
 Table 75. Unisys BPO in Public Product
 Table 76. Unisys Revenue in BPO in Public Business (2020-2025) & (US$ Million)
 Table 77. Unisys Recent Development
 Table 78. Wipro Company Details
 Table 79. Wipro Business Overview
 Table 80. Wipro BPO in Public Product
 Table 81. Wipro Revenue in BPO in Public Business (2020-2025) & (US$ Million)
 Table 82. Wipro Recent Development
 Table 83. Research Programs/Design for This Report
 Table 84. Key Data Information from Secondary Sources
 Table 85. Key Data Information from Primary Sources
 Table 86. Authors List of This Report


List of Figures
 Figure 1. BPO in Public Picture
 Figure 2. Global BPO in Public Market Size Comparison by Type (2020-2031) & (US$ Million)
 Figure 3. Global BPO in Public Market Share by Type: 2024 VS 2031
 Figure 4. F&A Outsourcing Features
 Figure 5. CRM BPO Features
 Figure 6. HR Outsourcing Features
 Figure 7. Procurement Outsourcing Features
 Figure 8. Global BPO in Public Market Size by Application (2020-2031) & (US$ Million)
 Figure 9. Global BPO in Public Market Share by Application: 2024 VS 2031
 Figure 10. Military Case Studies
 Figure 11. Police Case Studies
 Figure 12. Public Education Case Studies
 Figure 13. Public Transit Case Studies
 Figure 14. Healthcare Services Case Studies
 Figure 15. Others Case Studies
 Figure 16. BPO in Public Report Years Considered
 Figure 17. Global BPO in Public Market Size (US$ Million), Year-over-Year: 2020-2031
 Figure 18. Global BPO in Public Market Size, (US$ Million), 2020 VS 2024 VS 2031
 Figure 19. Global BPO in Public Market Share by Region: 2024 VS 2031
 Figure 20. Global BPO in Public Market Share by Players in 2024
 Figure 21. Global Top BPO in Public Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in BPO in Public as of 2024)
 Figure 22. The Top 10 and 5 Players Market Share by BPO in Public Revenue in 2024
 Figure 23. North America BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 24. North America BPO in Public Market Share by Country (2020-2031)
 Figure 25. United States BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 26. Canada BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 27. Europe BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 28. Europe BPO in Public Market Share by Country (2020-2031)
 Figure 29. Germany BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 30. France BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 31. U.K. BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 32. Italy BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 33. Russia BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 34. Nordic Countries BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 35. Asia-Pacific BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 36. Asia-Pacific BPO in Public Market Share by Region (2020-2031)
 Figure 37. China BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 38. Japan BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 39. South Korea BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 40. Southeast Asia BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 41. India BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 42. Australia BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 43. Latin America BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 44. Latin America BPO in Public Market Share by Country (2020-2031)
 Figure 45. Mexico BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 46. Brazil BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 47. Middle East & Africa BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 48. Middle East & Africa BPO in Public Market Share by Country (2020-2031)
 Figure 49. Turkey BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 50. Saudi Arabia BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 51. UAE BPO in Public Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 52. Accenture Revenue Growth Rate in BPO in Public Business (2020-2025)
 Figure 53. Capgemini Revenue Growth Rate in BPO in Public Business (2020-2025)
 Figure 54. IBM Revenue Growth Rate in BPO in Public Business (2020-2025)
 Figure 55. Serco Global Services Revenue Growth Rate in BPO in Public Business (2020-2025)
 Figure 56. TCS Revenue Growth Rate in BPO in Public Business (2020-2025)
 Figure 57. Unisys Revenue Growth Rate in BPO in Public Business (2020-2025)
 Figure 58. Wipro Revenue Growth Rate in BPO in Public Business (2020-2025)
 Figure 59. Bottom-up and Top-down Approaches for This Report
 Figure 60. Data Triangulation
 Figure 61. Key Executives Interviewed
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