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Global Speech Analytics Market Size, Status and Forecast 2018-2025
Published Date: December 2019
|
Report Code: QYRE-Auto-20Z337
Home | Category |Computers & Electronics |Software
speech analytics market

Global Speech Analytics Market Size, Status and Forecast 2018-2025

Code: QYRE-Auto-20Z337
Report
December 2019
94 Pages
QYResearch
Region: Global,
Description
Table of Content
Tables & Figures

Global Speech Analytics Market Overview: 2025

 

Global Speech Analytics Market size was valued at USD 950 Million in 2018 and is expected to grow at a CAGR of 13.84% by 2025

 

Speech analytics tools have the potential to allow users to gain insight, make key business decisions by delivering a deeper and quicker voice-data analysis, with context and relevance across multiple channels.

Speech Analytics has become increasingly popular in the telecommunications industry because of the huge amount of data produced by the emergence of the connected world definition. The reported calls were initially analyzed manually, but the rise in call volume demands sufficient and reliable analysis, leading to the introduction of voice analytics.

In particular, companies are implementing cloud-based contact analytics, which helps identify potential risks with real-time insights into consumers; it can identify high-value customers and handle them effectively through product life cycles to increase sales. 

 

REGION WISE SPEECH ANALYTICS MARKET ANALYSIS

  • North America accounted for the largest share in global voice analytics market and is expected to grow significantly over the forecast period. This market's growth is due to the presence of a large number of voice analytics software vendors in the U.S service industry, and increasing number of contact centers in the area.
  • Europe is expected to witness significant growth rate due to growing number of contact centers, increased voice importance in the multi-channel world, and increasing demand for cloud analytics. 

 

The key players covered in this study

  • Interactive Intelligence Group
  • NICE Systems
  • Verint Systems
  • Avaya
  • Genesys
  • Hewlett-Packard Enterprise
  • inContact
  • Calabrio
  • CallMiner
  • ClaraBridge 

 

Market segment by Type, the product can be split into

  • On-Premise
  • Cloud 

 

Market segment by Application, split into

  • Telecom
  • IT
  • Outsourcing
  • Others

 

Market segment by Regions/Countries, this report covers

  • United States
  • Europe
  • China
  • Japan
  • Southeast Asia
  • India
  • Central & South America 

 

The study objectives of this report are:

  • To analyze global Speech Analytics status, future forecast, growth opportunity, key market and key players.
  • To present the Speech Analytics development in United States, Europe and China.
  • To strategically profile the key players and comprehensively analyze their development plan and strategies.
  • To define, describe and forecast the market by product type, market and key regions. 

 

In this study, the years considered to estimate the market size of Speech Analytics are as follows:

  • History Year: 2013-2017
  • Base Year: 2017
  • Estimated Year: 2018
  • Forecast Year 2018 to 2025

For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

 
 
1 Report Overview

    1.1 Study Scope

    1.2 Key Market Segments

    1.3 Players Covered

    1.4 Market Analysis by Type

        1.4.1 Global Speech Analytics Market Size Growth Rate by Type (2013-2025)

        1.4.2 On-Remise

        1.4.3 Cloud

    1.5 Market by Application

        1.5.1 Global Speech Analytics Market Share by Application (2013-2025)

        1.5.2 Telecom

        1.5.3 IT

        1.5.4 Outsourcing

        1.5.5 Others

    1.6 Study Objectives

    1.7 Years Considered

2 Global Growth Trends

    2.1 Speech Analytics Market Size

    2.2 Speech Analytics Growth Trends by Regions

        2.2.1 Speech Analytics Market Size by Regions (2013-2025)

        2.2.2 Speech Analytics Market Share by Regions (2013-2018)

    2.3 Industry Trends

        2.3.1 Market Top Trends

        2.3.2 Market Drivers

        2.3.3 Market Opportunities

3 Market Share by Key Players

    3.1 Speech Analytics Market Size by Manufacturers

        3.1.1 Global Speech Analytics Revenue by Manufacturers (2013-2018)

        3.1.2 Global Speech Analytics Revenue Market Share by Manufacturers (2013-2018)

        3.1.3 Global Speech Analytics Market Concentration Ratio (CR5 and HHI)

    3.2 Speech Analytics Key Players Head office and Area Served

    3.3 Key Players Speech Analytics Product/Solution/Service

    3.4 Date of Enter into Speech Analytics Market

    3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application

    4.1 Global Speech Analytics Market Size by Type (2013-2018)

    4.2 Global Speech Analytics Market Size by Application (2013-2018)

 5 United States

    5.1 United States Speech Analytics Market Size (2013-2018)

    5.2 Speech Analytics Key Players in United States

    5.3 United States Speech Analytics Market Size by Type

    5.4 United States Speech Analytics Market Size by Application

6 Europe

    6.1 Europe Speech Analytics Market Size (2013-2018)

    6.2 Speech Analytics Key Players in Europe

    6.3 Europe Speech Analytics Market Size by Type

    6.4 Europe Speech Analytics Market Size by Application

7 China

    7.1 China Speech Analytics Market Size (2013-2018)

    7.2 Speech Analytics Key Players in China

    7.3 China Speech Analytics Market Size by Type

    7.4 China Speech Analytics Market Size by Application 

8 Japan

    8.1 Japan Speech Analytics Market Size (2013-2018)

    8.2 Speech Analytics Key Players in Japan

    8.3 Japan Speech Analytics Market Size by Type

    8.4 Japan Speech Analytics Market Size by Application 

9 Southeast Asia

    9.1 Southeast Asia Speech Analytics Market Size (2013-2018)

    9.2 Speech Analytics Key Players in Southeast Asia

    9.3 Southeast Asia Speech Analytics Market Size by Type

    9.4 Southeast Asia Speech Analytics Market Size by Application

10 India

    10.1 India Speech Analytics Market Size (2013-2018)

    10.2 Speech Analytics Key Players in India

    10.3 India Speech Analytics Market Size by Type

    10.4 India Speech Analytics Market Size by Application

11 Central & South America

    11.1 Central & South America Speech Analytics Market Size (2013-2018)

    11.2 Speech Analytics Key Players in Central & South America

    11.3 Central & South America Speech Analytics Market Size by Type

    11.4 Central & South America Speech Analytics Market Size by Application 

12 International Players Profiles

    12.1 Interactive Intelligence Group

        12.1.1 Interactive Intelligence Group Company Details

        12.1.2 Company Description and Business Overview

        12.1.3 Speech Analytics Introduction

        12.1.4 Interactive Intelligence Group Revenue in Speech Analytics Business (2013-2018)

        12.1.5 Interactive Intelligence Group Recent Development

    12.2 NICE Systems

        12.2.1 NICE Systems Company Details

        12.2.2 Company Description and Business Overview

        12.2.3 Speech Analytics Introduction

        12.2.4 NICE Systems Revenue in Speech Analytics Business (2013-2018)

        12.2.5 NICE Systems Recent Development

    12.3 Verint Systems

        12.3.1 Verint Systems Company Details

        12.3.2 Company Description and Business Overview

        12.3.3 Speech Analytics Introduction

        12.3.4 Verint Systems Revenue in Speech Analytics Business (2013-2018)

        12.3.5 Verint Systems Recent Development

    12.4 Avaya

        12.4.1 Avaya Company Details

        12.4.2 Company Description and Business Overview

        12.4.3 Speech Analytics Introduction

        12.4.4 Avaya Revenue in Speech Analytics Business (2013-2018)

        12.4.5 Avaya Recent Development

    12.5 Genesys

        12.5.1 Genesys Company Details

        12.5.2 Company Description and Business Overview

        12.5.3 Speech Analytics Introduction

        12.5.4 Genesys Revenue in Speech Analytics Business (2013-2018)

        12.5.5 Genesys Recent Development

    12.6 Hewlett-Packard Enterprise

        12.6.1 Hewlett-Packard Enterprise Company Details

        12.6.2 Company Description and Business Overview

        12.6.3 Speech Analytics Introduction

        12.6.4 Hewlett-Packard Enterprise Revenue in Speech Analytics Business (2013-2018)

        12.6.5 Hewlett-Packard Enterprise Recent Development

    12.7 inContact

        12.7.1 inContact Company Details

        12.7.2 Company Description and Business Overview

        12.7.3 Speech Analytics Introduction

        12.7.4 inContact Revenue in Speech Analytics Business (2013-2018)

        12.7.5 inContact Recent Development

    12.8 Calabrio

        12.8.1 Calabrio Company Details

        12.8.2 Company Description and Business Overview

        12.8.3 Speech Analytics Introduction

        12.8.4 Calabrio Revenue in Speech Analytics Business (2013-2018)

        12.8.5 Calabrio Recent Development

    12.9 CallMiner

        12.9.1 CallMiner Company Details

        12.9.2 Company Description and Business Overview

        12.9.3 Speech Analytics Introduction

        12.9.4 CallMiner Revenue in Speech Analytics Business (2013-2018)

        12.9.5 CallMiner Recent Development

    12.10 ClaraBridge

        12.10.1 ClaraBridge Company Details

        12.10.2 Company Description and Business Overview

        12.10.3 Speech Analytics Introduction

        12.10.4 ClaraBridge Revenue in Speech Analytics Business (2013-2018)

        12.10.5 ClaraBridge Recent Development

 13 Market Forecast 2018-2025

    13.1 Market Size Forecast by Regions

    13.2 United States

    13.3 Europe

    13.4 China

    13.5 Japan

    13.6 Southeast Asia

    13.7 India

    13.8 Central & South America

    13.9 Market Size Forecast by Product (2018-2025)

    13.10 Market Size Forecast by Application (2018-2025) 

14 Analyst's Viewpoints/Conclusions 

15 Appendix

    15.1 Research Methodology

        15.1.1 Methodology/Research Approach

            15.1.1.1 Research Programs/Design

            15.1.1.2 Market Size Estimation

            12.1.1.3 Market Breakdown and Data Triangulation

        15.1.2 Data Source

            15.1.2.1 Secondary Sources

            15.1.2.2 Primary Sources

    15.2 Disclaimer

    15.3 Author Details

Global Speech Analytics Market Overview: 2025

 

Global Speech Analytics Market size was valued at USD 950 Million in 2018 and is expected to grow at a CAGR of 13.84% by 2025

 

Speech analytics tools have the potential to allow users to gain insight, make key business decisions by delivering a deeper and quicker voice-data analysis, with context and relevance across multiple channels.

Speech Analytics has become increasingly popular in the telecommunications industry because of the huge amount of data produced by the emergence of the connected world definition. The reported calls were initially analyzed manually, but the rise in call volume demands sufficient and reliable analysis, leading to the introduction of voice analytics.

In particular, companies are implementing cloud-based contact analytics, which helps identify potential risks with real-time insights into consumers; it can identify high-value customers and handle them effectively through product life cycles to increase sales. 

 

REGION WISE SPEECH ANALYTICS MARKET ANALYSIS

  • North America accounted for the largest share in global voice analytics market and is expected to grow significantly over the forecast period. This market's growth is due to the presence of a large number of voice analytics software vendors in the U.S service industry, and increasing number of contact centers in the area.
  • Europe is expected to witness significant growth rate due to growing number of contact centers, increased voice importance in the multi-channel world, and increasing demand for cloud analytics. 

 

The key players covered in this study

  • Interactive Intelligence Group
  • NICE Systems
  • Verint Systems
  • Avaya
  • Genesys
  • Hewlett-Packard Enterprise
  • inContact
  • Calabrio
  • CallMiner
  • ClaraBridge 

 

Market segment by Type, the product can be split into

  • On-Premise
  • Cloud 

 

Market segment by Application, split into

  • Telecom
  • IT
  • Outsourcing
  • Others

 

Market segment by Regions/Countries, this report covers

  • United States
  • Europe
  • China
  • Japan
  • Southeast Asia
  • India
  • Central & South America 

 

The study objectives of this report are:

  • To analyze global Speech Analytics status, future forecast, growth opportunity, key market and key players.
  • To present the Speech Analytics development in United States, Europe and China.
  • To strategically profile the key players and comprehensively analyze their development plan and strategies.
  • To define, describe and forecast the market by product type, market and key regions. 

 

In this study, the years considered to estimate the market size of Speech Analytics are as follows:

  • History Year: 2013-2017
  • Base Year: 2017
  • Estimated Year: 2018
  • Forecast Year 2018 to 2025

For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Read More
 
 
1 Report Overview

    1.1 Study Scope

    1.2 Key Market Segments

    1.3 Players Covered

    1.4 Market Analysis by Type

        1.4.1 Global Speech Analytics Market Size Growth Rate by Type (2013-2025)

        1.4.2 On-Remise

        1.4.3 Cloud

    1.5 Market by Application

        1.5.1 Global Speech Analytics Market Share by Application (2013-2025)

        1.5.2 Telecom

        1.5.3 IT

        1.5.4 Outsourcing

        1.5.5 Others

    1.6 Study Objectives

    1.7 Years Considered

2 Global Growth Trends

    2.1 Speech Analytics Market Size

    2.2 Speech Analytics Growth Trends by Regions

        2.2.1 Speech Analytics Market Size by Regions (2013-2025)

        2.2.2 Speech Analytics Market Share by Regions (2013-2018)

    2.3 Industry Trends

        2.3.1 Market Top Trends

        2.3.2 Market Drivers

        2.3.3 Market Opportunities

3 Market Share by Key Players

    3.1 Speech Analytics Market Size by Manufacturers

        3.1.1 Global Speech Analytics Revenue by Manufacturers (2013-2018)

        3.1.2 Global Speech Analytics Revenue Market Share by Manufacturers (2013-2018)

        3.1.3 Global Speech Analytics Market Concentration Ratio (CR5 and HHI)

    3.2 Speech Analytics Key Players Head office and Area Served

    3.3 Key Players Speech Analytics Product/Solution/Service

    3.4 Date of Enter into Speech Analytics Market

    3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application

    4.1 Global Speech Analytics Market Size by Type (2013-2018)

    4.2 Global Speech Analytics Market Size by Application (2013-2018)

 5 United States

    5.1 United States Speech Analytics Market Size (2013-2018)

    5.2 Speech Analytics Key Players in United States

    5.3 United States Speech Analytics Market Size by Type

    5.4 United States Speech Analytics Market Size by Application

6 Europe

    6.1 Europe Speech Analytics Market Size (2013-2018)

    6.2 Speech Analytics Key Players in Europe

    6.3 Europe Speech Analytics Market Size by Type

    6.4 Europe Speech Analytics Market Size by Application

7 China

    7.1 China Speech Analytics Market Size (2013-2018)

    7.2 Speech Analytics Key Players in China

    7.3 China Speech Analytics Market Size by Type

    7.4 China Speech Analytics Market Size by Application 

8 Japan

    8.1 Japan Speech Analytics Market Size (2013-2018)

    8.2 Speech Analytics Key Players in Japan

    8.3 Japan Speech Analytics Market Size by Type

    8.4 Japan Speech Analytics Market Size by Application 

9 Southeast Asia

    9.1 Southeast Asia Speech Analytics Market Size (2013-2018)

    9.2 Speech Analytics Key Players in Southeast Asia

    9.3 Southeast Asia Speech Analytics Market Size by Type

    9.4 Southeast Asia Speech Analytics Market Size by Application

10 India

    10.1 India Speech Analytics Market Size (2013-2018)

    10.2 Speech Analytics Key Players in India

    10.3 India Speech Analytics Market Size by Type

    10.4 India Speech Analytics Market Size by Application

11 Central & South America

    11.1 Central & South America Speech Analytics Market Size (2013-2018)

    11.2 Speech Analytics Key Players in Central & South America

    11.3 Central & South America Speech Analytics Market Size by Type

    11.4 Central & South America Speech Analytics Market Size by Application 

12 International Players Profiles

    12.1 Interactive Intelligence Group

        12.1.1 Interactive Intelligence Group Company Details

        12.1.2 Company Description and Business Overview

        12.1.3 Speech Analytics Introduction

        12.1.4 Interactive Intelligence Group Revenue in Speech Analytics Business (2013-2018)

        12.1.5 Interactive Intelligence Group Recent Development

    12.2 NICE Systems

        12.2.1 NICE Systems Company Details

        12.2.2 Company Description and Business Overview

        12.2.3 Speech Analytics Introduction

        12.2.4 NICE Systems Revenue in Speech Analytics Business (2013-2018)

        12.2.5 NICE Systems Recent Development

    12.3 Verint Systems

        12.3.1 Verint Systems Company Details

        12.3.2 Company Description and Business Overview

        12.3.3 Speech Analytics Introduction

        12.3.4 Verint Systems Revenue in Speech Analytics Business (2013-2018)

        12.3.5 Verint Systems Recent Development

    12.4 Avaya

        12.4.1 Avaya Company Details

        12.4.2 Company Description and Business Overview

        12.4.3 Speech Analytics Introduction

        12.4.4 Avaya Revenue in Speech Analytics Business (2013-2018)

        12.4.5 Avaya Recent Development

    12.5 Genesys

        12.5.1 Genesys Company Details

        12.5.2 Company Description and Business Overview

        12.5.3 Speech Analytics Introduction

        12.5.4 Genesys Revenue in Speech Analytics Business (2013-2018)

        12.5.5 Genesys Recent Development

    12.6 Hewlett-Packard Enterprise

        12.6.1 Hewlett-Packard Enterprise Company Details

        12.6.2 Company Description and Business Overview

        12.6.3 Speech Analytics Introduction

        12.6.4 Hewlett-Packard Enterprise Revenue in Speech Analytics Business (2013-2018)

        12.6.5 Hewlett-Packard Enterprise Recent Development

    12.7 inContact

        12.7.1 inContact Company Details

        12.7.2 Company Description and Business Overview

        12.7.3 Speech Analytics Introduction

        12.7.4 inContact Revenue in Speech Analytics Business (2013-2018)

        12.7.5 inContact Recent Development

    12.8 Calabrio

        12.8.1 Calabrio Company Details

        12.8.2 Company Description and Business Overview

        12.8.3 Speech Analytics Introduction

        12.8.4 Calabrio Revenue in Speech Analytics Business (2013-2018)

        12.8.5 Calabrio Recent Development

    12.9 CallMiner

        12.9.1 CallMiner Company Details

        12.9.2 Company Description and Business Overview

        12.9.3 Speech Analytics Introduction

        12.9.4 CallMiner Revenue in Speech Analytics Business (2013-2018)

        12.9.5 CallMiner Recent Development

    12.10 ClaraBridge

        12.10.1 ClaraBridge Company Details

        12.10.2 Company Description and Business Overview

        12.10.3 Speech Analytics Introduction

        12.10.4 ClaraBridge Revenue in Speech Analytics Business (2013-2018)

        12.10.5 ClaraBridge Recent Development

 13 Market Forecast 2018-2025

    13.1 Market Size Forecast by Regions

    13.2 United States

    13.3 Europe

    13.4 China

    13.5 Japan

    13.6 Southeast Asia

    13.7 India

    13.8 Central & South America

    13.9 Market Size Forecast by Product (2018-2025)

    13.10 Market Size Forecast by Application (2018-2025) 

14 Analyst's Viewpoints/Conclusions 

15 Appendix

    15.1 Research Methodology

        15.1.1 Methodology/Research Approach

            15.1.1.1 Research Programs/Design

            15.1.1.2 Market Size Estimation

            12.1.1.3 Market Breakdown and Data Triangulation

        15.1.2 Data Source

            15.1.2.1 Secondary Sources

            15.1.2.2 Primary Sources

    15.2 Disclaimer

    15.3 Author Details

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