How Big is the Speech Analytics Market?

The global Speech Analytics market size is projected to reach US$ 2263.3 million by 2028, from US$ 1038.6 million in 2021.

What is the Speech Analytics Market Growth?

The global Speech Analytics market is expected to grow at a compound annual growth rate of 11.3% from 2022 to 2028.

BUY CHAPTERS

Global Speech Analytics Market Size, Status and Forecast 2024

Q: Who are the major key players of the Speech Analytics Market?

Some of the major companies are Interactive Intelligence Group, NICE Systems, Verint Systems, Avaya, Genesys, Hewlett-Packard Enterprise, inContact, Calabrio, CallMiner.

Code: QYRE-Auto-20Z337

Report

June 2024

Pages:91

QYResearch

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DESCRIPTION

TABLE OF CONTENT

TABLES & FIGURES

FEATURED COMPANIES

Interactive Intelligence Group

Hewlett Packard Enterprise

inContact

Calabrio

CallMiner

Global Speech Analytics Market

The global Speech Analytics market was valued at US$ 1038.6 million in 2023 and is anticipated to reach US$ 2263.3 million by 2030, witnessing a CAGR of 11.3% during the forecast period 2024-2030.North American market for Speech Analytics is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030

Speed analytics market Research Report Growth Trends and Competitive Analysis

Asia-Pacific market for Speech Analytics is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.The global market for Speech Analytics in Telecom is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.The major global companies of Speech Analytics include Interactive Intelligence Group, NICE Systems, Verint Systems, Avaya, Genesys, Hewlett-Packard Enterprise, inContact, Calabrio and CallMiner, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.This report aims to provide a comprehensive presentation of the global market for Speech Analytics, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Speech Analytics.

Report Scope

The Speech Analytics market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Speech Analytics market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided. For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.The report will help the Speech Analytics companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Scope of Global Speech Analytics Market Report

Report Metric	Details
Report Name	Speech Analytics Market
Segment by Type	On-Remise Cloud
Segment by Application	Telecom IT Outsourcing Others
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Interactive Intelligence Group, NICE Systems, Verint Systems, Avaya, Genesys, Hewlett-Packard Enterprise, inContact, Calabrio, CallMiner
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Speech Analytics Market Size Growth Rate by Type: 2019 VS 2023 VS 2030

1.2.2 On-Remise

1.2.3 Cloud

1.3 Market by Application

1.3.1 Global Speech Analytics Market Growth by Application: 2019 VS 2023 VS 2030

1.3.2 Telecom

1.3.3 IT

1.3.4 Outsourcing

1.3.5 Others

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2 Global Growth Trends

2.1 Global Speech Analytics Market Perspective (2019-2030)

2.2 Speech Analytics Growth Trends by Region

2.2.1 Global Speech Analytics Market Size by Region: 2019 VS 2023 VS 2030

2.2.2 Speech Analytics Historic Market Size by Region (2019-2024)

2.2.3 Speech Analytics Forecasted Market Size by Region (2025-2030)

2.3 Speech Analytics Market Dynamics

2.3.1 Speech Analytics Industry Trends

2.3.2 Speech Analytics Market Drivers

2.3.3 Speech Analytics Market Challenges

2.3.4 Speech Analytics Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Speech Analytics Players by Revenue

3.1.1 Global Top Speech Analytics Players by Revenue (2019-2024)

3.1.2 Global Speech Analytics Revenue Market Share by Players (2019-2024)

3.2 Global Speech Analytics Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Speech Analytics Revenue

3.4 Global Speech Analytics Market Concentration Ratio

3.4.1 Global Speech Analytics Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Speech Analytics Revenue in 2023

3.5 Speech Analytics Key Players Head office and Area Served

3.6 Key Players Speech Analytics Product Solution and Service

3.7 Date of Enter into Speech Analytics Market

3.8 Mergers & Acquisitions, Expansion Plans

4 Speech Analytics Breakdown Data by Type

4.1 Global Speech Analytics Historic Market Size by Type (2019-2024)

4.2 Global Speech Analytics Forecasted Market Size by Type (2025-2030)

5 Speech Analytics Breakdown Data by Application

5.1 Global Speech Analytics Historic Market Size by Application (2019-2024)

5.2 Global Speech Analytics Forecasted Market Size by Application (2025-2030)

6 North America

6.1 North America Speech Analytics Market Size (2019-2030)

6.2 North America Speech Analytics Market Growth Rate by Country: 2019 VS 2023 VS 2030

6.3 North America Speech Analytics Market Size by Country (2019-2024)

6.4 North America Speech Analytics Market Size by Country (2025-2030)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Speech Analytics Market Size (2019-2030)

7.2 Europe Speech Analytics Market Growth Rate by Country: 2019 VS 2023 VS 2030

7.3 Europe Speech Analytics Market Size by Country (2019-2024)

7.4 Europe Speech Analytics Market Size by Country (2025-2030)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Speech Analytics Market Size (2019-2030)

8.2 Asia-Pacific Speech Analytics Market Growth Rate by Region: 2019 VS 2023 VS 2030

8.3 Asia-Pacific Speech Analytics Market Size by Region (2019-2024)

8.4 Asia-Pacific Speech Analytics Market Size by Region (2025-2030)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Speech Analytics Market Size (2019-2030)

9.2 Latin America Speech Analytics Market Growth Rate by Country: 2019 VS 2023 VS 2030

9.3 Latin America Speech Analytics Market Size by Country (2019-2024)

9.4 Latin America Speech Analytics Market Size by Country (2025-2030)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Speech Analytics Market Size (2019-2030)

10.2 Middle East & Africa Speech Analytics Market Growth Rate by Country: 2019 VS 2023 VS 2030

10.3 Middle East & Africa Speech Analytics Market Size by Country (2019-2024)

10.4 Middle East & Africa Speech Analytics Market Size by Country (2025-2030)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Interactive Intelligence Group

11.1.1 Interactive Intelligence Group Company Detail

11.1.2 Interactive Intelligence Group Business Overview

11.1.3 Interactive Intelligence Group Speech Analytics Introduction

11.1.4 Interactive Intelligence Group Revenue in Speech Analytics Business (2019-2024)

11.1.5 Interactive Intelligence Group Recent Development

11.2 NICE Systems

11.2.1 NICE Systems Company Detail

11.2.2 NICE Systems Business Overview

11.2.3 NICE Systems Speech Analytics Introduction

11.2.4 NICE Systems Revenue in Speech Analytics Business (2019-2024)

11.2.5 NICE Systems Recent Development

11.3 Verint Systems

11.3.1 Verint Systems Company Detail

11.3.2 Verint Systems Business Overview

11.3.3 Verint Systems Speech Analytics Introduction

11.3.4 Verint Systems Revenue in Speech Analytics Business (2019-2024)

11.3.5 Verint Systems Recent Development

11.4 Avaya

11.4.1 Avaya Company Detail

11.4.2 Avaya Business Overview

11.4.3 Avaya Speech Analytics Introduction

11.4.4 Avaya Revenue in Speech Analytics Business (2019-2024)

11.4.5 Avaya Recent Development

11.5 Genesys

11.5.1 Genesys Company Detail

11.5.2 Genesys Business Overview

11.5.3 Genesys Speech Analytics Introduction

11.5.4 Genesys Revenue in Speech Analytics Business (2019-2024)

11.5.5 Genesys Recent Development

11.6 Hewlett-Packard Enterprise

11.6.1 Hewlett-Packard Enterprise Company Detail

11.6.2 Hewlett-Packard Enterprise Business Overview

11.6.3 Hewlett-Packard Enterprise Speech Analytics Introduction

11.6.4 Hewlett-Packard Enterprise Revenue in Speech Analytics Business (2019-2024)

11.6.5 Hewlett-Packard Enterprise Recent Development

11.7 inContact

11.7.1 inContact Company Detail

11.7.2 inContact Business Overview

11.7.3 inContact Speech Analytics Introduction

11.7.4 inContact Revenue in Speech Analytics Business (2019-2024)

11.7.5 inContact Recent Development

11.8 Calabrio

11.8.1 Calabrio Company Detail

11.8.2 Calabrio Business Overview

11.8.3 Calabrio Speech Analytics Introduction

11.8.4 Calabrio Revenue in Speech Analytics Business (2019-2024)

11.8.5 Calabrio Recent Development

11.9 CallMiner

11.9.1 CallMiner Company Detail

11.9.2 CallMiner Business Overview

11.9.3 CallMiner Speech Analytics Introduction

11.9.4 CallMiner Revenue in Speech Analytics Business (2019-2024)

11.9.5 CallMiner Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

FEATURED COMPANIES

Interactive Intelligence Group

Hewlett Packard Enterprise

inContact

Calabrio

CallMiner

List of Tables

Table 1. Global Speech Analytics Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030

Table 2. Key Players of On-Remise

Table 3. Key Players of Cloud

Table 4. Global Speech Analytics Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030

Table 5. Global Speech Analytics Market Size by Region (US$ Million): 2019 VS 2023 VS 2030

Table 6. Global Speech Analytics Market Size by Region (2019-2024) & (US$ Million)

Table 7. Global Speech Analytics Market Share by Region (2019-2024)

Table 8. Global Speech Analytics Forecasted Market Size by Region (2025-2030) & (US$ Million)

Table 9. Global Speech Analytics Market Share by Region (2025-2030)

Table 10. Speech Analytics Market Trends

Table 11. Speech Analytics Market Drivers

Table 12. Speech Analytics Market Challenges

Table 13. Speech Analytics Market Restraints

Table 14. Global Speech Analytics Revenue by Players (2019-2024) & (US$ Million)

Table 15. Global Speech Analytics Market Share by Players (2019-2024)

Table 16. Global Top Speech Analytics Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Speech Analytics as of 2023)

Table 17. Ranking of Global Top Speech Analytics Companies by Revenue (US$ Million) in 2023

Table 18. Global 5 Largest Players Market Share by Speech Analytics Revenue (CR5 and HHI) & (2019-2024)

Table 19. Key Players Headquarters and Area Served

Table 20. Key Players Speech Analytics Product Solution and Service

Table 21. Date of Enter into Speech Analytics Market

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Speech Analytics Market Size by Type (2019-2024) & (US$ Million)

Table 24. Global Speech Analytics Revenue Market Share by Type (2019-2024)

Table 25. Global Speech Analytics Forecasted Market Size by Type (2025-2030) & (US$ Million)

Table 26. Global Speech Analytics Revenue Market Share by Type (2025-2030)

Table 27. Global Speech Analytics Market Size by Application (2019-2024) & (US$ Million)

Table 28. Global Speech Analytics Revenue Market Share by Application (2019-2024)

Table 29. Global Speech Analytics Forecasted Market Size by Application (2025-2030) & (US$ Million)

Table 30. Global Speech Analytics Revenue Market Share by Application (2025-2030)

Table 31. North America Speech Analytics Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 32. North America Speech Analytics Market Size by Country (2019-2024) & (US$ Million)

Table 33. North America Speech Analytics Market Size by Country (2025-2030) & (US$ Million)

Table 34. Europe Speech Analytics Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 35. Europe Speech Analytics Market Size by Country (2019-2024) & (US$ Million)

Table 36. Europe Speech Analytics Market Size by Country (2025-2030) & (US$ Million)

Table 37. Asia-Pacific Speech Analytics Market Size Growth Rate by Region (US$ Million): 2019 VS 2023 VS 2030

Table 38. Asia-Pacific Speech Analytics Market Size by Region (2019-2024) & (US$ Million)

Table 39. Asia-Pacific Speech Analytics Market Size by Region (2025-2030) & (US$ Million)

Table 40. Latin America Speech Analytics Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 41. Latin America Speech Analytics Market Size by Country (2019-2024) & (US$ Million)

Table 42. Latin America Speech Analytics Market Size by Country (2025-2030) & (US$ Million)

Table 43. Middle East & Africa Speech Analytics Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 44. Middle East & Africa Speech Analytics Market Size by Country (2019-2024) & (US$ Million)

Table 45. Middle East & Africa Speech Analytics Market Size by Country (2025-2030) & (US$ Million)

Table 46. Interactive Intelligence Group Company Detail

Table 47. Interactive Intelligence Group Business Overview

Table 48. Interactive Intelligence Group Speech Analytics Product

Table 49. Interactive Intelligence Group Revenue in Speech Analytics Business (2019-2024) & (US$ Million)

Table 50. Interactive Intelligence Group Recent Development

Table 51. NICE Systems Company Detail

Table 52. NICE Systems Business Overview

Table 53. NICE Systems Speech Analytics Product

Table 54. NICE Systems Revenue in Speech Analytics Business (2019-2024) & (US$ Million)

Table 55. NICE Systems Recent Development

Table 56. Verint Systems Company Detail

Table 57. Verint Systems Business Overview

Table 58. Verint Systems Speech Analytics Product

Table 59. Verint Systems Revenue in Speech Analytics Business (2019-2024) & (US$ Million)

Table 60. Verint Systems Recent Development

Table 61. Avaya Company Detail

Table 62. Avaya Business Overview

Table 63. Avaya Speech Analytics Product

Table 64. Avaya Revenue in Speech Analytics Business (2019-2024) & (US$ Million)

Table 65. Avaya Recent Development

Table 66. Genesys Company Detail

Table 67. Genesys Business Overview

Table 68. Genesys Speech Analytics Product

Table 69. Genesys Revenue in Speech Analytics Business (2019-2024) & (US$ Million)

Table 70. Genesys Recent Development

Table 71. Hewlett-Packard Enterprise Company Detail

Table 72. Hewlett-Packard Enterprise Business Overview

Table 73. Hewlett-Packard Enterprise Speech Analytics Product

Table 74. Hewlett-Packard Enterprise Revenue in Speech Analytics Business (2019-2024) & (US$ Million)

Table 75. Hewlett-Packard Enterprise Recent Development

Table 76. inContact Company Detail

Table 77. inContact Business Overview

Table 78. inContact Speech Analytics Product

Table 79. inContact Revenue in Speech Analytics Business (2019-2024) & (US$ Million)

Table 80. inContact Recent Development

Table 81. Calabrio Company Detail

Table 82. Calabrio Business Overview

Table 83. Calabrio Speech Analytics Product

Table 84. Calabrio Revenue in Speech Analytics Business (2019-2024) & (US$ Million)

Table 85. Calabrio Recent Development

Table 86. CallMiner Company Detail

Table 87. CallMiner Business Overview

Table 88. CallMiner Speech Analytics Product

Table 89. CallMiner Revenue in Speech Analytics Business (2019-2024) & (US$ Million)

Table 90. CallMiner Recent Development

Table 91. Research Programs/Design for This Report

Table 92. Key Data Information from Secondary Sources

Table 93. Key Data Information from Primary Sources

List of Figures

Figure 1. Global Speech Analytics Market Size Comparison by Type (2024-2030) & (US$ Million)

Figure 2. Global Speech Analytics Market Share by Type: 2023 VS 2030

Figure 3. On-Remise Features

Figure 4. Cloud Features

Figure 5. Global Speech Analytics Market Size Comparison by Application (2024-2030) & (US$ Million)

Figure 6. Global Speech Analytics Market Share by Application: 2023 VS 2030

Figure 7. Telecom Case Studies

Figure 8. IT Case Studies

Figure 9. Outsourcing Case Studies

Figure 10. Others Case Studies

Figure 11. Speech Analytics Report Years Considered

Figure 12. Global Speech Analytics Market Size (US$ Million), Year-over-Year: 2019-2030

Figure 13. Global Speech Analytics Market Size, (US$ Million), 2019 VS 2023 VS 2030

Figure 14. Global Speech Analytics Market Share by Region: 2023 VS 2030

Figure 15. Global Speech Analytics Market Share by Players in 2023

Figure 16. Global Top Speech Analytics Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Speech Analytics as of 2023)

Figure 17. The Top 10 and 5 Players Market Share by Speech Analytics Revenue in 2023

Figure 18. North America Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 19. North America Speech Analytics Market Share by Country (2019-2030)

Figure 20. United States Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 21. Canada Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 22. Europe Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 23. Europe Speech Analytics Market Share by Country (2019-2030)

Figure 24. Germany Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 25. France Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 26. U.K. Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 27. Italy Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 28. Russia Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 29. Nordic Countries Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 30. Asia-Pacific Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 31. Asia-Pacific Speech Analytics Market Share by Region (2019-2030)

Figure 32. China Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 33. Japan Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 34. South Korea Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 35. Southeast Asia Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 36. India Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 37. Australia Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 38. Latin America Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 39. Latin America Speech Analytics Market Share by Country (2019-2030)

Figure 40. Mexico Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 41. Brazil Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 42. Middle East & Africa Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 43. Middle East & Africa Speech Analytics Market Share by Country (2019-2030)

Figure 44. Turkey Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 45. Saudi Arabia Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 46. Interactive Intelligence Group Revenue Growth Rate in Speech Analytics Business (2019-2024)

Figure 47. NICE Systems Revenue Growth Rate in Speech Analytics Business (2019-2024)

Figure 48. Verint Systems Revenue Growth Rate in Speech Analytics Business (2019-2024)

Figure 49. Avaya Revenue Growth Rate in Speech Analytics Business (2019-2024)

Figure 50. Genesys Revenue Growth Rate in Speech Analytics Business (2019-2024)

Figure 51. Hewlett-Packard Enterprise Revenue Growth Rate in Speech Analytics Business (2019-2024)

Figure 52. inContact Revenue Growth Rate in Speech Analytics Business (2019-2024)

Figure 53. Calabrio Revenue Growth Rate in Speech Analytics Business (2019-2024)

Figure 54. CallMiner Revenue Growth Rate in Speech Analytics Business (2019-2024)

Figure 55. Bottom-up and Top-down Approaches for This Report

Figure 56. Data Triangulation

Figure 57. Key Executives Interviewed

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Global Speech Analytics Market Size, Status and Forecast 2024

Published Date: June 2024

Report Code: QYRE-Auto-20Z337

Global Speech Analytics Market Size, Status and Forecast 2024

FEATURED COMPANIES

Global Speech Analytics Market

Scope of Global Speech Analytics Market Report

FEATURED COMPANIES

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