Communication is crucial for any business, not just in building employee-customer relationships, but in making sure that all employees are on the same page. Communication can easily be accomplished in person, but it's more of a challenge among employees in satellite offices or other parts of the country. That's where instant messaging comes in handy; it enables employees to chat virtually and solve problems. This report studies the Business Instant Messaging Software market.

Market Analysis and Insights: Global Business Instant Messaging Software Market

The global Business Instant Messaging Software market is projected to grow from US$ million in 2024 to US$ million by 2030, at a Compound Annual Growth Rate (CAGR) of % during the forecast period.

The US & Canada market for Business Instant Messaging Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.

The China market for Business Instant Messaging Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.

The Europe market for Business Instant Messaging Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.

The global key companies of Business Instant Messaging Software include ezTalks, Flock, Freshchat, Genesys, HelpCrunch, Liscio, LiveAgent, MangoApps Inc. and Mirrorfly, etc. In 2023, the global top five players had a share approximately % in terms of revenue.

Business Instant Messaging Software is widely used in various fields, such as SMEs and Large Enterprises, etc. SMEs provides greatest supports to the Business Instant Messaging Software industry development. In 2023, global % revenue of Business Instant Messaging Software went into SMEs filed and the proportion will reach to % in 2030.

Report Covers:

This report presents an overview of global market for Business Instant Messaging Software market size. Analyses of the global market trends, with historic market revenue data for 2019 - 2023, estimates for 2024, and projections of CAGR through 2030.

This report researches the key producers of Business Instant Messaging Software, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Business Instant Messaging Software, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.

This report focuses on the Business Instant Messaging Software revenue, market share and industry ranking of main companies, data from 2019 to 2024. Identification of the major stakeholders in the global Business Instant Messaging Software market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.

This report analyzes the segments data by Type and by Application, revenue, and growth rate, from 2019 to 2030. Evaluation and forecast the market size for Business Instant Messaging Software revenue, projected growth trends, production technology, application and end-user industry.

Market Segmentation

Scope of Business Instant Messaging Software Market Report

Report Metric	Details
Report Name	Business Instant Messaging Software Market
Segment by Type	On-premise Cloud-based
Segment by Application	SMEs Large Enterprises
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	ezTalks, Flock, Freshchat, Genesys, HelpCrunch, Liscio, LiveAgent, MangoApps Inc., Mirrorfly, Nextiva, Quire, Salesforce, Skype, Slack, Talkspirit, Twist, Zendesk, Zoho
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of Business Instant Messaging Software in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Business Instant Messaging Software companies’ competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
Chapter 7: Europe by Type, by Application and by country, revenue for each segment.
Chapter 8: China by Type, and by Application, revenue for each segment.
Chapter 9: Asia (excluding China) by Type, by Application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by Type, by Application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Business Instant Messaging Software revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions

FAQ for this report

Who are the main players in the Business Instant Messaging Software Market report?

Ans: The main players in the Business Instant Messaging Software Market are ezTalks, Flock, Freshchat, Genesys, HelpCrunch, Liscio, LiveAgent, MangoApps Inc., Mirrorfly, Nextiva, Quire, Salesforce, Skype, Slack, Talkspirit, Twist, Zendesk, Zoho

What are the Application segmentation covered in the Business Instant Messaging Software Market report?

Ans: The Applications covered in the Business Instant Messaging Software Market report are SMEs, Large Enterprises

What are the Type segmentation covered in the Business Instant Messaging Software Market report?

Ans: The Types covered in the Business Instant Messaging Software Market report are On-premise, Cloud-based

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Business Instant Messaging Software Market Size Growth Rate by Type, 2019 VS 2023 VS 2030

1.2.2 On-premise

1.2.3 Cloud-based

1.3 Market by Application

1.3.1 Global Business Instant Messaging Software Market Size Growth Rate by Application, 2019 VS 2023 VS 2030

1.3.2 SMEs

1.3.3 Large Enterprises

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global Business Instant Messaging Software Market Perspective (2019-2030)

2.2 Global Business Instant Messaging Software Growth Trends by Region

2.2.1 Business Instant Messaging Software Market Size by Region: 2019 VS 2023 VS 2030

2.2.2 Business Instant Messaging Software Historic Market Size by Region (2019-2024)

2.2.3 Business Instant Messaging Software Forecasted Market Size by Region (2025-2030)

2.3 Business Instant Messaging Software Market Dynamics

2.3.1 Business Instant Messaging Software Industry Trends

2.3.2 Business Instant Messaging Software Market Drivers

2.3.3 Business Instant Messaging Software Market Challenges

2.3.4 Business Instant Messaging Software Market Restraints

3 Competition Landscape by Key Players

3.1 Global Revenue Business Instant Messaging Software by Players

3.1.1 Global Business Instant Messaging Software Revenue by Players (2019-2024)

3.1.2 Global Business Instant Messaging Software Revenue Market Share by Players (2019-2024)

3.2 Global Business Instant Messaging Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players of Business Instant Messaging Software, Ranking by Revenue, 2022 VS 2023 VS 2024

3.4 Global Business Instant Messaging Software Market Concentration Ratio

3.4.1 Global Business Instant Messaging Software Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Business Instant Messaging Software Revenue in 2023

3.5 Global Key Players of Business Instant Messaging Software Head office and Area Served

3.6 Global Key Players of Business Instant Messaging Software, Product and Application

3.7 Global Key Players of Business Instant Messaging Software, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 Business Instant Messaging Software Breakdown Data by Type

4.1 Global Business Instant Messaging Software Historic Market Size by Type (2019-2024)

4.2 Global Business Instant Messaging Software Forecasted Market Size by Type (2025-2030)

5 Business Instant Messaging Software Breakdown Data by Application

5.1 Global Business Instant Messaging Software Historic Market Size by Application (2019-2024)

5.2 Global Business Instant Messaging Software Forecasted Market Size by Application (2025-2030)

6 North America

6.1 North America Business Instant Messaging Software Market Size (2019-2030)

6.2 North America Business Instant Messaging Software Market Size by Type

6.2.1 North America Business Instant Messaging Software Market Size by Type (2019-2024)

6.2.2 North America Business Instant Messaging Software Market Size by Type (2025-2030)

6.2.3 North America Business Instant Messaging Software Market Share by Type (2019-2030)

6.3 North America Business Instant Messaging Software Market Size by Application

6.3.1 North America Business Instant Messaging Software Market Size by Application (2019-2024)

6.3.2 North America Business Instant Messaging Software Market Size by Application (2025-2030)

6.3.3 North America Business Instant Messaging Software Market Share by Application (2019-2030)

6.4 North America Business Instant Messaging Software Market Size by Country

6.4.1 North America Business Instant Messaging Software Market Size by Country: 2019 VS 2023 VS 2030

6.4.2 North America Business Instant Messaging Software Market Size by Country (2019-2024)

6.4.3 North America Business Instant Messaging Software Market Size by Country (2025-2030)

6.4.4 U.S.

6.4.5 Canada

7 Europe

7.1 Europe Business Instant Messaging Software Market Size (2019-2030)

7.2 Europe Business Instant Messaging Software Market Size by Type

7.2.1 Europe Business Instant Messaging Software Market Size by Type (2019-2024)

7.2.2 Europe Business Instant Messaging Software Market Size by Type (2025-2030)

7.2.3 Europe Business Instant Messaging Software Market Share by Type (2019-2030)

7.3 Europe Business Instant Messaging Software Market Size by Application

7.3.1 Europe Business Instant Messaging Software Market Size by Application (2019-2024)

7.3.2 Europe Business Instant Messaging Software Market Size by Application (2025-2030)

7.3.3 Europe Business Instant Messaging Software Market Share by Application (2019-2030)

7.4 Europe Business Instant Messaging Software Market Size by Country

7.4.1 Europe Business Instant Messaging Software Market Size by Country: 2019 VS 2023 VS 2030

7.4.2 Europe Business Instant Messaging Software Market Size by Country (2019-2024)

7.4.3 Europe Business Instant Messaging Software Market Size by Country (2025-2030)

7.4.3 Germany

7.4.4 France

7.4.5 U.K.

7.4.6 Italy

7.4.7 Russia

7.4.8 Nordic Countries

8 China

8.1 China Business Instant Messaging Software Market Size (2019-2030)

8.2 China Business Instant Messaging Software Market Size by Type

8.2.1 China Business Instant Messaging Software Market Size by Type (2019-2024)

8.2.2 China Business Instant Messaging Software Market Size by Type (2025-2030)

8.2.3 China Business Instant Messaging Software Market Share by Type (2019-2030)

8.3 China Business Instant Messaging Software Market Size by Application

8.3.1 China Business Instant Messaging Software Market Size by Application (2019-2024)

8.3.2 China Business Instant Messaging Software Market Size by Application (2025-2030)

8.3.3 China Business Instant Messaging Software Market Share by Application (2019-2030)

9 Asia (excluding China)

9.1 Asia Business Instant Messaging Software Market Size (2019-2030)

9.2 Asia Business Instant Messaging Software Market Size by Type

9.2.1 Asia Business Instant Messaging Software Market Size by Type (2019-2024)

9.2.2 Asia Business Instant Messaging Software Market Size by Type (2025-2030)

9.2.3 Asia Business Instant Messaging Software Market Share by Type (2019-2030)

9.3 Asia Business Instant Messaging Software Market Size by Application

9.3.1 Asia Business Instant Messaging Software Market Size by Application (2019-2024)

9.3.2 Asia Business Instant Messaging Software Market Size by Application (2025-2030)

9.3.3 Asia Business Instant Messaging Software Market Share by Application (2019-2030)

9.4 Asia Business Instant Messaging Software Market Size by Region

9.4.1 Asia Business Instant Messaging Software Market Size by Region: 2019 VS 2023 VS 2030

9.4.2 Asia Business Instant Messaging Software Market Size by Region (2019-2024)

9.4.3 Asia Business Instant Messaging Software Market Size by Region (2025-2030)

9.4.4 Japan

9.4.5 South Korea

9.4.6 China Taiwan

9.4.7 Southeast Asia

9.4.8 India

9.4.9 Australia

10 Middle East, Africa, and Latin America

10.1 Middle East, Africa, and Latin America Business Instant Messaging Software Market Size (2019-2030)

10.2 Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Type

10.2.1 Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Type (2019-2024)

10.2.2 Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Type (2025-2030)

10.2.3 Middle East, Africa, and Latin America Business Instant Messaging Software Market Share by Type (2019-2030)

10.3 Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Application

10.3.1 Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Application (2019-2024)

10.3.2 Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Application (2025-2030)

10.3.3 Middle East, Africa, and Latin America Business Instant Messaging Software Market Share by Application (2019-2030)

10.4 Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Country

10.4.1 Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Country: 2019 VS 2023 VS 2030

10.4.2 Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Country (2019-2024)

10.4.3 Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Country (2025-2030)

10.4.4 Brazil

10.4.5 Mexico

10.4.6 Turkey

10.4.7 Saudi Arabia

10.4.8 Israel

10.4.9 GCC Countries

11 Key Players Profiles

11.1 ezTalks

11.1.1 ezTalks Company Details

11.1.2 ezTalks Business Overview

11.1.3 ezTalks Business Instant Messaging Software Introduction

11.1.4 ezTalks Revenue in Business Instant Messaging Software Business (2019-2024)

11.1.5 ezTalks Recent Developments

11.2 Flock

11.2.1 Flock Company Details

11.2.2 Flock Business Overview

11.2.3 Flock Business Instant Messaging Software Introduction

11.2.4 Flock Revenue in Business Instant Messaging Software Business (2019-2024)

11.2.5 Flock Recent Developments

11.3 Freshchat

11.3.1 Freshchat Company Details

11.3.2 Freshchat Business Overview

11.3.3 Freshchat Business Instant Messaging Software Introduction

11.3.4 Freshchat Revenue in Business Instant Messaging Software Business (2019-2024)

11.3.5 Freshchat Recent Developments

11.4 Genesys

11.4.1 Genesys Company Details

11.4.2 Genesys Business Overview

11.4.3 Genesys Business Instant Messaging Software Introduction

11.4.4 Genesys Revenue in Business Instant Messaging Software Business (2019-2024)

11.4.5 Genesys Recent Developments

11.5 HelpCrunch

11.5.1 HelpCrunch Company Details

11.5.2 HelpCrunch Business Overview

11.5.3 HelpCrunch Business Instant Messaging Software Introduction

11.5.4 HelpCrunch Revenue in Business Instant Messaging Software Business (2019-2024)

11.5.5 HelpCrunch Recent Developments

11.6 Liscio

11.6.1 Liscio Company Details

11.6.2 Liscio Business Overview

11.6.3 Liscio Business Instant Messaging Software Introduction

11.6.4 Liscio Revenue in Business Instant Messaging Software Business (2019-2024)

11.6.5 Liscio Recent Developments

11.7 LiveAgent

11.7.1 LiveAgent Company Details

11.7.2 LiveAgent Business Overview

11.7.3 LiveAgent Business Instant Messaging Software Introduction

11.7.4 LiveAgent Revenue in Business Instant Messaging Software Business (2019-2024)

11.7.5 LiveAgent Recent Developments

11.8 MangoApps Inc.

11.8.1 MangoApps Inc. Company Details

11.8.2 MangoApps Inc. Business Overview

11.8.3 MangoApps Inc. Business Instant Messaging Software Introduction

11.8.4 MangoApps Inc. Revenue in Business Instant Messaging Software Business (2019-2024)

11.8.5 MangoApps Inc. Recent Developments

11.9 Mirrorfly

11.9.1 Mirrorfly Company Details

11.9.2 Mirrorfly Business Overview

11.9.3 Mirrorfly Business Instant Messaging Software Introduction

11.9.4 Mirrorfly Revenue in Business Instant Messaging Software Business (2019-2024)

11.9.5 Mirrorfly Recent Developments

11.10 Nextiva

11.10.1 Nextiva Company Details

11.10.2 Nextiva Business Overview

11.10.3 Nextiva Business Instant Messaging Software Introduction

11.10.4 Nextiva Revenue in Business Instant Messaging Software Business (2019-2024)

11.10.5 Nextiva Recent Developments

11.11 Quire

11.11.1 Quire Company Details

11.11.2 Quire Business Overview

11.11.3 Quire Business Instant Messaging Software Introduction

11.11.4 Quire Revenue in Business Instant Messaging Software Business (2019-2024)

11.11.5 Quire Recent Developments

11.12 Salesforce

11.12.1 Salesforce Company Details

11.12.2 Salesforce Business Overview

11.12.3 Salesforce Business Instant Messaging Software Introduction

11.12.4 Salesforce Revenue in Business Instant Messaging Software Business (2019-2024)

11.12.5 Salesforce Recent Developments

11.13 Skype

11.13.1 Skype Company Details

11.13.2 Skype Business Overview

11.13.3 Skype Business Instant Messaging Software Introduction

11.13.4 Skype Revenue in Business Instant Messaging Software Business (2019-2024)

11.13.5 Skype Recent Developments

11.14 Slack

11.14.1 Slack Company Details

11.14.2 Slack Business Overview

11.14.3 Slack Business Instant Messaging Software Introduction

11.14.4 Slack Revenue in Business Instant Messaging Software Business (2019-2024)

11.14.5 Slack Recent Developments

11.15 Talkspirit

11.15.1 Talkspirit Company Details

11.15.2 Talkspirit Business Overview

11.15.3 Talkspirit Business Instant Messaging Software Introduction

11.15.4 Talkspirit Revenue in Business Instant Messaging Software Business (2019-2024)

11.15.5 Talkspirit Recent Developments

11.16 Twist

11.16.1 Twist Company Details

11.16.2 Twist Business Overview

11.16.3 Twist Business Instant Messaging Software Introduction

11.16.4 Twist Revenue in Business Instant Messaging Software Business (2019-2024)

11.16.5 Twist Recent Developments

11.17 Zendesk

11.17.1 Zendesk Company Details

11.17.2 Zendesk Business Overview

11.17.3 Zendesk Business Instant Messaging Software Introduction

11.17.4 Zendesk Revenue in Business Instant Messaging Software Business (2019-2024)

11.17.5 Zendesk Recent Developments

11.18 Zoho

11.18.1 Zoho Company Details

11.18.2 Zoho Business Overview

11.18.3 Zoho Business Instant Messaging Software Introduction

11.18.4 Zoho Revenue in Business Instant Messaging Software Business (2019-2024)

11.18.5 Zoho Recent Developments

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

FEATURED COMPANIES

List of Tables

Table 1. Global Business Instant Messaging Software Market Size Growth Rate by Type (US$ Million), 2019 VS 2023 VS 2030

Table 2. Key Players of On-premise

Table 3. Key Players of Cloud-based

Table 4. Global Business Instant Messaging Software Market Size Growth Rate by Application (US$ Million), 2019 VS 2023 VS 2030

Table 5. Global Business Instant Messaging Software Market Size Growth Rate (CAGR) by Region (US$ Million): 2019 VS 2023 VS 2030

Table 6. Global Business Instant Messaging Software Market Size by Region (2019-2024) & (US$ Million)

Table 7. Global Business Instant Messaging Software Market Share by Region (2019-2024)

Table 8. Global Business Instant Messaging Software Forecasted Market Size by Region (2025-2030) & (US$ Million)

Table 9. Global Business Instant Messaging Software Market Share by Region (2025-2030)

Table 10. Business Instant Messaging Software Market Trends

Table 11. Business Instant Messaging Software Market Drivers

Table 12. Business Instant Messaging Software Market Challenges

Table 13. Business Instant Messaging Software Market Restraints

Table 14. Global Business Instant Messaging Software Revenue by Players (2019-2024) & (US$ Million)

Table 15. Global Business Instant Messaging Software Revenue Share by Players (2019-2024)

Table 16. Global Top Business Instant Messaging Software by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Business Instant Messaging Software as of 2023)

Table 17. Global Business Instant Messaging Software Industry Ranking 2022 VS 2023 VS 2024

Table 18. Global 5 Largest Players Market Share by Business Instant Messaging Software Revenue (CR5 and HHI) & (2019-2024)

Table 19. Global Key Players of Business Instant Messaging Software, Headquarters and Area Served

Table 20. Global Key Players of Business Instant Messaging Software, Product and Application

Table 21. Global Key Players of Business Instant Messaging Software, Product and Application

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Business Instant Messaging Software Market Size by Type (2019-2024) & (US$ Million)

Table 24. Global Business Instant Messaging Software Revenue Market Share by Type (2019-2024)

Table 25. Global Business Instant Messaging Software Forecasted Market Size by Type (2025-2030) & (US$ Million)

Table 26. Global Business Instant Messaging Software Revenue Market Share by Type (2025-2030)

Table 27. Global Business Instant Messaging Software Market Size by Application (2019-2024) & (US$ Million)

Table 28. Global Business Instant Messaging Software Revenue Share by Application (2019-2024)

Table 29. Global Business Instant Messaging Software Forecasted Market Size by Application (2025-2030) & (US$ Million)

Table 30. Global Business Instant Messaging Software Revenue Share by Application (2025-2030)

Table 31. North America Business Instant Messaging Software Market Size by Type (2019-2024) & (US$ Million)

Table 32. North America Business Instant Messaging Software Market Size by Type (2025-2030) & (US$ Million)

Table 33. North America Business Instant Messaging Software Market Size by Application (2019-2024) & (US$ Million)

Table 34. North America Business Instant Messaging Software Market Size by Application (2025-2030) & (US$ Million)

Table 35. North America Business Instant Messaging Software Growth Rate (CAGR) by Country (US$ Million): 2019 VS 2023 VS 2030

Table 36. North America Business Instant Messaging Software Market Size by Country (2019-2024) & (US$ Million)

Table 37. North America Business Instant Messaging Software Market Size by Country (2025-2030) & (US$ Million)

Table 38. Europe Business Instant Messaging Software Market Size by Type (2019-2024) & (US$ Million)

Table 39. Europe Business Instant Messaging Software Market Size by Type (2025-2030) & (US$ Million)

Table 40. Europe Business Instant Messaging Software Market Size by Application (2019-2024) & (US$ Million)

Table 41. Europe Business Instant Messaging Software Market Size by Application (2025-2030) & (US$ Million)

Table 42. Europe Business Instant Messaging Software Growth Rate (CAGR) by Country (US$ Million): 2019 VS 2023 VS 2030

Table 43. Europe Business Instant Messaging Software Market Size by Country (2019-2024) & (US$ Million)

Table 44. Europe Business Instant Messaging Software Market Size by Country (2025-2030) & (US$ Million)

Table 45. China Business Instant Messaging Software Market Size by Type (2019-2024) & (US$ Million)

Table 46. China Business Instant Messaging Software Market Size by Type (2025-2030) & (US$ Million)

Table 47. China Business Instant Messaging Software Market Size by Application (2019-2024) & (US$ Million)

Table 48. China Business Instant Messaging Software Market Size by Application (2025-2030) & (US$ Million)

Table 49. Asia Business Instant Messaging Software Market Size by Type (2019-2024) & (US$ Million)

Table 50. Asia Business Instant Messaging Software Market Size by Type (2025-2030) & (US$ Million)

Table 51. Asia Business Instant Messaging Software Market Size by Application (2019-2024) & (US$ Million)

Table 52. Asia Business Instant Messaging Software Market Size by Application (2025-2030) & (US$ Million)

Table 53. Asia Business Instant Messaging Software Growth Rate (CAGR) by Region (US$ Million): 2019 VS 2023 VS 2030

Table 54. Asia Business Instant Messaging Software Market Size by Region (2019-2024) & (US$ Million)

Table 55. Asia Business Instant Messaging Software Market Size by Region (2025-2030) & (US$ Million)

Table 56. Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Type (2019-2024) & (US$ Million)

Table 57. Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Type (2025-2030) & (US$ Million)

Table 58. Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Application (2019-2024) & (US$ Million)

Table 59. Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Application (2025-2030) & (US$ Million)

Table 60. Middle East, Africa, and Latin America Business Instant Messaging Software Growth Rate (CAGR) by Country (US$ Million): 2019 VS 2023 VS 2030

Table 61. Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Country (2019-2024) & (US$ Million)

Table 62. Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Country (2025-2030) & (US$ Million)

Table 63. ezTalks Company Details

Table 64. ezTalks Business Overview

Table 65. ezTalks Business Instant Messaging Software Product

Table 66. ezTalks Revenue in Business Instant Messaging Software Business (2019-2024) & (US$ Million)

Table 67. ezTalks Recent Developments

Table 68. Flock Company Details

Table 69. Flock Business Overview

Table 70. Flock Business Instant Messaging Software Product

Table 71. Flock Revenue in Business Instant Messaging Software Business (2019-2024) & (US$ Million)

Table 72. Flock Recent Developments

Table 73. Freshchat Company Details

Table 74. Freshchat Business Overview

Table 75. Freshchat Business Instant Messaging Software Product

Table 76. Freshchat Revenue in Business Instant Messaging Software Business (2019-2024) & (US$ Million)

Table 77. Freshchat Recent Developments

Table 78. Genesys Company Details

Table 79. Genesys Business Overview

Table 80. Genesys Business Instant Messaging Software Product

Table 81. Genesys Revenue in Business Instant Messaging Software Business (2019-2024) & (US$ Million)

Table 82. Genesys Recent Developments

Table 83. HelpCrunch Company Details

Table 84. HelpCrunch Business Overview

Table 85. HelpCrunch Business Instant Messaging Software Product

Table 86. HelpCrunch Revenue in Business Instant Messaging Software Business (2019-2024) & (US$ Million)

Table 87. HelpCrunch Recent Developments

Table 88. Liscio Company Details

Table 89. Liscio Business Overview

Table 90. Liscio Business Instant Messaging Software Product

Table 91. Liscio Revenue in Business Instant Messaging Software Business (2019-2024) & (US$ Million)

Table 92. Liscio Recent Developments

Table 93. LiveAgent Company Details

Table 94. LiveAgent Business Overview

Table 95. LiveAgent Business Instant Messaging Software Product

Table 96. LiveAgent Revenue in Business Instant Messaging Software Business (2019-2024) & (US$ Million)

Table 97. LiveAgent Recent Developments

Table 98. MangoApps Inc. Company Details

Table 99. MangoApps Inc. Business Overview

Table 100. MangoApps Inc. Business Instant Messaging Software Product

Table 101. MangoApps Inc. Revenue in Business Instant Messaging Software Business (2019-2024) & (US$ Million)

Table 102. MangoApps Inc. Recent Developments

Table 103. Mirrorfly Company Details

Table 104. Mirrorfly Business Overview

Table 105. Mirrorfly Business Instant Messaging Software Product

Table 106. Mirrorfly Revenue in Business Instant Messaging Software Business (2019-2024) & (US$ Million)

Table 107. Mirrorfly Recent Developments

Table 108. Nextiva Company Details

Table 109. Nextiva Business Overview

Table 110. Nextiva Business Instant Messaging Software Product

Table 111. Nextiva Revenue in Business Instant Messaging Software Business (2019-2024) & (US$ Million)

Table 112. Nextiva Recent Developments

Table 113. Quire Company Details

Table 114. Quire Business Overview

Table 115. Quire Business Instant Messaging Software Product

Table 116. Quire Revenue in Business Instant Messaging Software Business (2019-2024) & (US$ Million)

Table 117. Quire Recent Developments

Table 118. Salesforce Company Details

Table 119. Salesforce Business Overview

Table 120. Salesforce Business Instant Messaging Software Product

Table 121. Salesforce Revenue in Business Instant Messaging Software Business (2019-2024) & (US$ Million)

Table 122. Salesforce Recent Developments

Table 123. Skype Company Details

Table 124. Skype Business Overview

Table 125. Skype Business Instant Messaging Software Product

Table 126. Skype Revenue in Business Instant Messaging Software Business (2019-2024) & (US$ Million)

Table 127. Skype Recent Developments

Table 128. Slack Company Details

Table 129. Slack Business Overview

Table 130. Slack Business Instant Messaging Software Product

Table 131. Slack Revenue in Business Instant Messaging Software Business (2019-2024) & (US$ Million)

Table 132. Slack Recent Developments

Table 133. Talkspirit Company Details

Table 134. Talkspirit Business Overview

Table 135. Talkspirit Business Instant Messaging Software Product

Table 136. Talkspirit Revenue in Business Instant Messaging Software Business (2019-2024) & (US$ Million)

Table 137. Talkspirit Recent Developments

Table 138. Twist Company Details

Table 139. Twist Business Overview

Table 140. Twist Business Instant Messaging Software Product

Table 141. Twist Revenue in Business Instant Messaging Software Business (2019-2024) & (US$ Million)

Table 142. Twist Recent Developments

Table 143. Zendesk Company Details

Table 144. Zendesk Business Overview

Table 145. Zendesk Business Instant Messaging Software Product

Table 146. Zendesk Revenue in Business Instant Messaging Software Business (2019-2024) & (US$ Million)

Table 147. Zendesk Recent Developments

Table 148. Zoho Company Details

Table 149. Zoho Business Overview

Table 150. Zoho Business Instant Messaging Software Product

Table 151. Zoho Revenue in Business Instant Messaging Software Business (2019-2024) & (US$ Million)

Table 152. Zoho Recent Developments

Table 153. Research Programs/Design for This Report

Table 154. Key Data Information from Secondary Sources

Table 155. Key Data Information from Primary Sources

List of Figures

Figure 1. Global Business Instant Messaging Software Market Size Growth Rate by Type, 2019 VS 2023 VS 2030 (US$ Million)

Figure 2. Global Business Instant Messaging Software Market Share by Type: 2023 VS 2030

Figure 3. On-premise Features

Figure 4. Cloud-based Features

Figure 5. Global Business Instant Messaging Software Market Size Growth Rate by Application, 2019 VS 2023 VS 2030 (US$ Million)

Figure 6. Global Business Instant Messaging Software Market Share by Application: 2023 VS 2030

Figure 7. SMEs Case Studies

Figure 8. Large Enterprises Case Studies

Figure 9. Business Instant Messaging Software Report Years Considered

Figure 10. Global Business Instant Messaging Software Market Size (US$ Million), Year-over-Year: 2019-2030

Figure 11. Global Business Instant Messaging Software Market Size, (US$ Million), 2019 VS 2023 VS 2030

Figure 12. Global Business Instant Messaging Software Market Share by Region: 2023 VS 2030

Figure 13. Global Business Instant Messaging Software Market Share by Players in 2023

Figure 14. Global Top Business Instant Messaging Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Business Instant Messaging Software as of 2023)

Figure 15. The Top 10 and 5 Players Market Share by Business Instant Messaging Software Revenue in 2023

Figure 16. North America Business Instant Messaging Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 17. North America Business Instant Messaging Software Market Share by Type (2019-2030)

Figure 18. North America Business Instant Messaging Software Market Share by Application (2019-2030)

Figure 19. North America Business Instant Messaging Software Market Share by Country (2019-2030)

Figure 20. United States Business Instant Messaging Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 21. Canada Business Instant Messaging Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 22. Europe Business Instant Messaging Software Market Size YoY (2019-2030) & (US$ Million)

Figure 23. Europe Business Instant Messaging Software Market Share by Type (2019-2030)

Figure 24. Europe Business Instant Messaging Software Market Share by Application (2019-2030)

Figure 25. Europe Business Instant Messaging Software Market Share by Country (2019-2030)

Figure 26. Germany Business Instant Messaging Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 27. France Business Instant Messaging Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 28. U.K. Business Instant Messaging Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 29. Italy Business Instant Messaging Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 30. Russia Business Instant Messaging Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 31. Nordic Countries Business Instant Messaging Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 32. China Business Instant Messaging Software Market Size YoY (2019-2030) & (US$ Million)

Figure 33. China Business Instant Messaging Software Market Share by Type (2019-2030)

Figure 34. China Business Instant Messaging Software Market Share by Application (2019-2030)

Figure 35. Asia Business Instant Messaging Software Market Size YoY (2019-2030) & (US$ Million)

Figure 36. Asia Business Instant Messaging Software Market Share by Type (2019-2030)

Figure 37. Asia Business Instant Messaging Software Market Share by Application (2019-2030)

Figure 38. Asia Business Instant Messaging Software Market Share by Region (2019-2030)

Figure 39. Japan Business Instant Messaging Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 40. South Korea Business Instant Messaging Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 41. China Taiwan Business Instant Messaging Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 42. Southeast Asia Business Instant Messaging Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 43. India Business Instant Messaging Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 44. Australia Business Instant Messaging Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 45. Middle East, Africa, and Latin America Business Instant Messaging Software Market Size YoY (2019-2030) & (US$ Million)

Figure 46. Middle East, Africa, and Latin America Business Instant Messaging Software Market Share by Type (2019-2030)

Figure 47. Middle East, Africa, and Latin America Business Instant Messaging Software Market Share by Application (2019-2030)

Figure 48. Middle East, Africa, and Latin America Business Instant Messaging Software Market Share by Country (2019-2030)

Figure 49. Brazil Business Instant Messaging Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 50. Mexico Business Instant Messaging Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 51. Turkey Business Instant Messaging Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 52. Saudi Arabia Business Instant Messaging Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 53. Israel Business Instant Messaging Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 54. GCC Countries Business Instant Messaging Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 55. ezTalks Revenue Growth Rate in Business Instant Messaging Software Business (2019-2024)

Figure 56. Flock Revenue Growth Rate in Business Instant Messaging Software Business (2019-2024)

Figure 57. Freshchat Revenue Growth Rate in Business Instant Messaging Software Business (2019-2024)

Figure 58. Genesys Revenue Growth Rate in Business Instant Messaging Software Business (2019-2024)

Figure 59. HelpCrunch Revenue Growth Rate in Business Instant Messaging Software Business (2019-2024)

Figure 60. Liscio Revenue Growth Rate in Business Instant Messaging Software Business (2019-2024)

Figure 61. LiveAgent Revenue Growth Rate in Business Instant Messaging Software Business (2019-2024)

Figure 62. MangoApps Inc. Revenue Growth Rate in Business Instant Messaging Software Business (2019-2024)

Figure 63. Mirrorfly Revenue Growth Rate in Business Instant Messaging Software Business (2019-2024)

Figure 64. Nextiva Revenue Growth Rate in Business Instant Messaging Software Business (2019-2024)

Figure 65. Quire Revenue Growth Rate in Business Instant Messaging Software Business (2019-2024)

Figure 66. Salesforce Revenue Growth Rate in Business Instant Messaging Software Business (2019-2024)

Figure 67. Skype Revenue Growth Rate in Business Instant Messaging Software Business (2019-2024)

Figure 68. Slack Revenue Growth Rate in Business Instant Messaging Software Business (2019-2024)

Figure 69. Talkspirit Revenue Growth Rate in Business Instant Messaging Software Business (2019-2024)

Figure 70. Twist Revenue Growth Rate in Business Instant Messaging Software Business (2019-2024)

Figure 71. Zendesk Revenue Growth Rate in Business Instant Messaging Software Business (2019-2024)

Figure 72. Zoho Revenue Growth Rate in Business Instant Messaging Software Business (2019-2024)

Figure 73. Bottom-up and Top-down Approaches for This Report

Figure 74. Data Triangulation

Figure 75. Key Executives Interviewed

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