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Global Customer Communication Management (CCM) Market Research Report 2025
Published Date: July 2025
|
Report Code: QYRE-Auto-34J5583
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Global Customer Communication Management CCM Market Insights Forecast to 2028
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Global Customer Communication Management (CCM) Market Research Report 2025

Code: QYRE-Auto-34J5583
Report
July 2025
Pages:83
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
Front
RingCentral Engage
Adobe Experience Manager
Messenger People
NewVoiceMedia Platform
PlanetPress Connect
Bdoc Suite
Avaya Context Store Snap-in
EngageOne
FICO
Messagepoint

Customer Communication Management (CCM) Market Size

The global market for Customer Communication Management (CCM) was valued at US$ 2077 million in the year 2024 and is projected to reach a revised size of US$ 3489 million by 2031, growing at a CAGR of 7.8% during the forecast period.

Customer Communication Management (CCM) Market

Customer Communication Management (CCM) Market

Customer Communication Management (CCM) is a comprehensive strategy and set of tools used by businesses to effectively manage and personalize customer communication across multiple channels. It involves the integration of various systems and technologies to streamline and automate the creation, delivery, and tracking of messages, documents, and interactions with customers. CCM aims to enhance customer experience by ensuring consistent, relevant, and personalized communication throughout the customer lifecycle. It includes capabilities such as document generation, omnichannel delivery, interactive customer portals, personalization, analytics, and compliance management. CCM enables organizations to efficiently engage with customers, drive customer satisfaction, and ultimately, improve business outcomes.
The industry trend of Customer Communication Management is seeing a shift towards digital transformation and increased focus on customer experience. With the rise of digital channels and changing customer preferences, businesses are adopting CCM solutions to deliver personalized, interactive, and seamless communication experiences. The integration of artificial intelligence, automation, and data analytics is driving advancements in CCM, enabling businesses to tailor messages based on customer preferences, behavior, and context. Additionally, there is a growing emphasis on data security, privacy, and compliance in customer communication. Businesses are investing in CCM platforms that offer robust security measures and ensure compliance with regulatory requirements. Overall, the industry trend is towards digitization, personalization, and compliance in customer communication management.
This report aims to provide a comprehensive presentation of the global market for Customer Communication Management (CCM), with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Communication Management (CCM).
The Customer Communication Management (CCM) market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Customer Communication Management (CCM) market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Communication Management (CCM) companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation

Scope of Customer Communication Management (CCM) Market Report

Report Metric Details
Report Name Customer Communication Management (CCM) Market
Accounted market size in year US$ 2077 million
Forecasted market size in 2031 US$ 3489 million
CAGR 7.8%
Base Year year
Forecasted years 2025 - 2031
Segment by Type
  • Cloud Based
  • On-Premise
Segment by Application
  • Large Enterprises
  • SMEs
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company Front, RingCentral Engage, Adobe Experience Manager, Messenger People, NewVoiceMedia Platform, PlanetPress Connect, Bdoc Suite, Avaya Context Store Snap-in, EngageOne, FICO, Messagepoint
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of Customer Communication Management (CCM) company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
  • Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 12: The main points and conclusions of the report.

FAQ for this report

How fast is Customer Communication Management (CCM) Market growing?

Ans: The Customer Communication Management (CCM) Market witnessing a CAGR of 7.8% during the forecast period 2025-2031.

What is the Customer Communication Management (CCM) Market size in 2031?

Ans: The Customer Communication Management (CCM) Market size in 2031 will be US$ 3489 million.

Who are the main players in the Customer Communication Management (CCM) Market report?

Ans: The main players in the Customer Communication Management (CCM) Market are Front, RingCentral Engage, Adobe Experience Manager, Messenger People, NewVoiceMedia Platform, PlanetPress Connect, Bdoc Suite, Avaya Context Store Snap-in, EngageOne, FICO, Messagepoint

What are the Application segmentation covered in the Customer Communication Management (CCM) Market report?

Ans: The Applications covered in the Customer Communication Management (CCM) Market report are Large Enterprises, SMEs

What are the Type segmentation covered in the Customer Communication Management (CCM) Market report?

Ans: The Types covered in the Customer Communication Management (CCM) Market report are Cloud Based, On-Premise

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Communication Management (CCM) Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Cloud Based
1.2.3 On-Premise
1.3 Market by Application
1.3.1 Global Customer Communication Management (CCM) Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Communication Management (CCM) Market Perspective (2020-2031)
2.2 Global Customer Communication Management (CCM) Growth Trends by Region
2.2.1 Global Customer Communication Management (CCM) Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Customer Communication Management (CCM) Historic Market Size by Region (2020-2025)
2.2.3 Customer Communication Management (CCM) Forecasted Market Size by Region (2026-2031)
2.3 Customer Communication Management (CCM) Market Dynamics
2.3.1 Customer Communication Management (CCM) Industry Trends
2.3.2 Customer Communication Management (CCM) Market Drivers
2.3.3 Customer Communication Management (CCM) Market Challenges
2.3.4 Customer Communication Management (CCM) Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Communication Management (CCM) Players by Revenue
3.1.1 Global Top Customer Communication Management (CCM) Players by Revenue (2020-2025)
3.1.2 Global Customer Communication Management (CCM) Revenue Market Share by Players (2020-2025)
3.2 Global Customer Communication Management (CCM) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Customer Communication Management (CCM) Revenue
3.4 Global Customer Communication Management (CCM) Market Concentration Ratio
3.4.1 Global Customer Communication Management (CCM) Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Communication Management (CCM) Revenue in 2024
3.5 Global Key Players of Customer Communication Management (CCM) Head office and Area Served
3.6 Global Key Players of Customer Communication Management (CCM), Product and Application
3.7 Global Key Players of Customer Communication Management (CCM), Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Communication Management (CCM) Breakdown Data by Type
4.1 Global Customer Communication Management (CCM) Historic Market Size by Type (2020-2025)
4.2 Global Customer Communication Management (CCM) Forecasted Market Size by Type (2026-2031)
5 Customer Communication Management (CCM) Breakdown Data by Application
5.1 Global Customer Communication Management (CCM) Historic Market Size by Application (2020-2025)
5.2 Global Customer Communication Management (CCM) Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Customer Communication Management (CCM) Market Size (2020-2031)
6.2 North America Customer Communication Management (CCM) Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Customer Communication Management (CCM) Market Size by Country (2020-2025)
6.4 North America Customer Communication Management (CCM) Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Communication Management (CCM) Market Size (2020-2031)
7.2 Europe Customer Communication Management (CCM) Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Customer Communication Management (CCM) Market Size by Country (2020-2025)
7.4 Europe Customer Communication Management (CCM) Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Communication Management (CCM) Market Size (2020-2031)
8.2 Asia-Pacific Customer Communication Management (CCM) Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Customer Communication Management (CCM) Market Size by Region (2020-2025)
8.4 Asia-Pacific Customer Communication Management (CCM) Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Communication Management (CCM) Market Size (2020-2031)
9.2 Latin America Customer Communication Management (CCM) Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Customer Communication Management (CCM) Market Size by Country (2020-2025)
9.4 Latin America Customer Communication Management (CCM) Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Communication Management (CCM) Market Size (2020-2031)
10.2 Middle East & Africa Customer Communication Management (CCM) Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Customer Communication Management (CCM) Market Size by Country (2020-2025)
10.4 Middle East & Africa Customer Communication Management (CCM) Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Front
11.1.1 Front Company Details
11.1.2 Front Business Overview
11.1.3 Front Customer Communication Management (CCM) Introduction
11.1.4 Front Revenue in Customer Communication Management (CCM) Business (2020-2025)
11.1.5 Front Recent Development
11.2 RingCentral Engage
11.2.1 RingCentral Engage Company Details
11.2.2 RingCentral Engage Business Overview
11.2.3 RingCentral Engage Customer Communication Management (CCM) Introduction
11.2.4 RingCentral Engage Revenue in Customer Communication Management (CCM) Business (2020-2025)
11.2.5 RingCentral Engage Recent Development
11.3 Adobe Experience Manager
11.3.1 Adobe Experience Manager Company Details
11.3.2 Adobe Experience Manager Business Overview
11.3.3 Adobe Experience Manager Customer Communication Management (CCM) Introduction
11.3.4 Adobe Experience Manager Revenue in Customer Communication Management (CCM) Business (2020-2025)
11.3.5 Adobe Experience Manager Recent Development
11.4 Messenger People
11.4.1 Messenger People Company Details
11.4.2 Messenger People Business Overview
11.4.3 Messenger People Customer Communication Management (CCM) Introduction
11.4.4 Messenger People Revenue in Customer Communication Management (CCM) Business (2020-2025)
11.4.5 Messenger People Recent Development
11.5 NewVoiceMedia Platform
11.5.1 NewVoiceMedia Platform Company Details
11.5.2 NewVoiceMedia Platform Business Overview
11.5.3 NewVoiceMedia Platform Customer Communication Management (CCM) Introduction
11.5.4 NewVoiceMedia Platform Revenue in Customer Communication Management (CCM) Business (2020-2025)
11.5.5 NewVoiceMedia Platform Recent Development
11.6 PlanetPress Connect
11.6.1 PlanetPress Connect Company Details
11.6.2 PlanetPress Connect Business Overview
11.6.3 PlanetPress Connect Customer Communication Management (CCM) Introduction
11.6.4 PlanetPress Connect Revenue in Customer Communication Management (CCM) Business (2020-2025)
11.6.5 PlanetPress Connect Recent Development
11.7 Bdoc Suite
11.7.1 Bdoc Suite Company Details
11.7.2 Bdoc Suite Business Overview
11.7.3 Bdoc Suite Customer Communication Management (CCM) Introduction
11.7.4 Bdoc Suite Revenue in Customer Communication Management (CCM) Business (2020-2025)
11.7.5 Bdoc Suite Recent Development
11.8 Avaya Context Store Snap-in
11.8.1 Avaya Context Store Snap-in Company Details
11.8.2 Avaya Context Store Snap-in Business Overview
11.8.3 Avaya Context Store Snap-in Customer Communication Management (CCM) Introduction
11.8.4 Avaya Context Store Snap-in Revenue in Customer Communication Management (CCM) Business (2020-2025)
11.8.5 Avaya Context Store Snap-in Recent Development
11.9 EngageOne
11.9.1 EngageOne Company Details
11.9.2 EngageOne Business Overview
11.9.3 EngageOne Customer Communication Management (CCM) Introduction
11.9.4 EngageOne Revenue in Customer Communication Management (CCM) Business (2020-2025)
11.9.5 EngageOne Recent Development
11.10 FICO
11.10.1 FICO Company Details
11.10.2 FICO Business Overview
11.10.3 FICO Customer Communication Management (CCM) Introduction
11.10.4 FICO Revenue in Customer Communication Management (CCM) Business (2020-2025)
11.10.5 FICO Recent Development
11.11 Messagepoint
11.11.1 Messagepoint Company Details
11.11.2 Messagepoint Business Overview
11.11.3 Messagepoint Customer Communication Management (CCM) Introduction
11.11.4 Messagepoint Revenue in Customer Communication Management (CCM) Business (2020-2025)
11.11.5 Messagepoint Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
FEATURED COMPANIES
Front
RingCentral Engage
Adobe Experience Manager
Messenger People
NewVoiceMedia Platform
PlanetPress Connect
Bdoc Suite
Avaya Context Store Snap-in
EngageOne
FICO
Messagepoint
List of Tables
 Table 1. Global Customer Communication Management (CCM) Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031
 Table 2. Key Players of Cloud Based
 Table 3. Key Players of On-Premise
 Table 4. Global Customer Communication Management (CCM) Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031
 Table 5. Global Customer Communication Management (CCM) Market Size by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 6. Global Customer Communication Management (CCM) Market Size by Region (2020-2025) & (US$ Million)
 Table 7. Global Customer Communication Management (CCM) Market Share by Region (2020-2025)
 Table 8. Global Customer Communication Management (CCM) Forecasted Market Size by Region (2026-2031) & (US$ Million)
 Table 9. Global Customer Communication Management (CCM) Market Share by Region (2026-2031)
 Table 10. Customer Communication Management (CCM) Market Trends
 Table 11. Customer Communication Management (CCM) Market Drivers
 Table 12. Customer Communication Management (CCM) Market Challenges
 Table 13. Customer Communication Management (CCM) Market Restraints
 Table 14. Global Customer Communication Management (CCM) Revenue by Players (2020-2025) & (US$ Million)
 Table 15. Global Customer Communication Management (CCM) Market Share by Players (2020-2025)
 Table 16. Global Top Customer Communication Management (CCM) Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Communication Management (CCM) as of 2024)
 Table 17. Ranking of Global Top Customer Communication Management (CCM) Companies by Revenue (US$ Million) in 2024
 Table 18. Global 5 Largest Players Market Share by Customer Communication Management (CCM) Revenue (CR5 and HHI) & (2020-2025)
 Table 19. Global Key Players of Customer Communication Management (CCM), Headquarters and Area Served
 Table 20. Global Key Players of Customer Communication Management (CCM), Product and Application
 Table 21. Global Key Players of Customer Communication Management (CCM), Date of Enter into This Industry
 Table 22. Mergers & Acquisitions, Expansion Plans
 Table 23. Global Customer Communication Management (CCM) Market Size by Type (2020-2025) & (US$ Million)
 Table 24. Global Customer Communication Management (CCM) Revenue Market Share by Type (2020-2025)
 Table 25. Global Customer Communication Management (CCM) Forecasted Market Size by Type (2026-2031) & (US$ Million)
 Table 26. Global Customer Communication Management (CCM) Revenue Market Share by Type (2026-2031)
 Table 27. Global Customer Communication Management (CCM) Market Size by Application (2020-2025) & (US$ Million)
 Table 28. Global Customer Communication Management (CCM) Revenue Market Share by Application (2020-2025)
 Table 29. Global Customer Communication Management (CCM) Forecasted Market Size by Application (2026-2031) & (US$ Million)
 Table 30. Global Customer Communication Management (CCM) Revenue Market Share by Application (2026-2031)
 Table 31. North America Customer Communication Management (CCM) Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 32. North America Customer Communication Management (CCM) Market Size by Country (2020-2025) & (US$ Million)
 Table 33. North America Customer Communication Management (CCM) Market Size by Country (2026-2031) & (US$ Million)
 Table 34. Europe Customer Communication Management (CCM) Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 35. Europe Customer Communication Management (CCM) Market Size by Country (2020-2025) & (US$ Million)
 Table 36. Europe Customer Communication Management (CCM) Market Size by Country (2026-2031) & (US$ Million)
 Table 37. Asia-Pacific Customer Communication Management (CCM) Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 38. Asia-Pacific Customer Communication Management (CCM) Market Size by Region (2020-2025) & (US$ Million)
 Table 39. Asia-Pacific Customer Communication Management (CCM) Market Size by Region (2026-2031) & (US$ Million)
 Table 40. Latin America Customer Communication Management (CCM) Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 41. Latin America Customer Communication Management (CCM) Market Size by Country (2020-2025) & (US$ Million)
 Table 42. Latin America Customer Communication Management (CCM) Market Size by Country (2026-2031) & (US$ Million)
 Table 43. Middle East & Africa Customer Communication Management (CCM) Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 44. Middle East & Africa Customer Communication Management (CCM) Market Size by Country (2020-2025) & (US$ Million)
 Table 45. Middle East & Africa Customer Communication Management (CCM) Market Size by Country (2026-2031) & (US$ Million)
 Table 46. Front Company Details
 Table 47. Front Business Overview
 Table 48. Front Customer Communication Management (CCM) Product
 Table 49. Front Revenue in Customer Communication Management (CCM) Business (2020-2025) & (US$ Million)
 Table 50. Front Recent Development
 Table 51. RingCentral Engage Company Details
 Table 52. RingCentral Engage Business Overview
 Table 53. RingCentral Engage Customer Communication Management (CCM) Product
 Table 54. RingCentral Engage Revenue in Customer Communication Management (CCM) Business (2020-2025) & (US$ Million)
 Table 55. RingCentral Engage Recent Development
 Table 56. Adobe Experience Manager Company Details
 Table 57. Adobe Experience Manager Business Overview
 Table 58. Adobe Experience Manager Customer Communication Management (CCM) Product
 Table 59. Adobe Experience Manager Revenue in Customer Communication Management (CCM) Business (2020-2025) & (US$ Million)
 Table 60. Adobe Experience Manager Recent Development
 Table 61. Messenger People Company Details
 Table 62. Messenger People Business Overview
 Table 63. Messenger People Customer Communication Management (CCM) Product
 Table 64. Messenger People Revenue in Customer Communication Management (CCM) Business (2020-2025) & (US$ Million)
 Table 65. Messenger People Recent Development
 Table 66. NewVoiceMedia Platform Company Details
 Table 67. NewVoiceMedia Platform Business Overview
 Table 68. NewVoiceMedia Platform Customer Communication Management (CCM) Product
 Table 69. NewVoiceMedia Platform Revenue in Customer Communication Management (CCM) Business (2020-2025) & (US$ Million)
 Table 70. NewVoiceMedia Platform Recent Development
 Table 71. PlanetPress Connect Company Details
 Table 72. PlanetPress Connect Business Overview
 Table 73. PlanetPress Connect Customer Communication Management (CCM) Product
 Table 74. PlanetPress Connect Revenue in Customer Communication Management (CCM) Business (2020-2025) & (US$ Million)
 Table 75. PlanetPress Connect Recent Development
 Table 76. Bdoc Suite Company Details
 Table 77. Bdoc Suite Business Overview
 Table 78. Bdoc Suite Customer Communication Management (CCM) Product
 Table 79. Bdoc Suite Revenue in Customer Communication Management (CCM) Business (2020-2025) & (US$ Million)
 Table 80. Bdoc Suite Recent Development
 Table 81. Avaya Context Store Snap-in Company Details
 Table 82. Avaya Context Store Snap-in Business Overview
 Table 83. Avaya Context Store Snap-in Customer Communication Management (CCM) Product
 Table 84. Avaya Context Store Snap-in Revenue in Customer Communication Management (CCM) Business (2020-2025) & (US$ Million)
 Table 85. Avaya Context Store Snap-in Recent Development
 Table 86. EngageOne Company Details
 Table 87. EngageOne Business Overview
 Table 88. EngageOne Customer Communication Management (CCM) Product
 Table 89. EngageOne Revenue in Customer Communication Management (CCM) Business (2020-2025) & (US$ Million)
 Table 90. EngageOne Recent Development
 Table 91. FICO Company Details
 Table 92. FICO Business Overview
 Table 93. FICO Customer Communication Management (CCM) Product
 Table 94. FICO Revenue in Customer Communication Management (CCM) Business (2020-2025) & (US$ Million)
 Table 95. FICO Recent Development
 Table 96. Messagepoint Company Details
 Table 97. Messagepoint Business Overview
 Table 98. Messagepoint Customer Communication Management (CCM) Product
 Table 99. Messagepoint Revenue in Customer Communication Management (CCM) Business (2020-2025) & (US$ Million)
 Table 100. Messagepoint Recent Development
 Table 101. Research Programs/Design for This Report
 Table 102. Key Data Information from Secondary Sources
 Table 103. Key Data Information from Primary Sources
 Table 104. Authors List of This Report


List of Figures
 Figure 1. Customer Communication Management (CCM) Picture
 Figure 2. Global Customer Communication Management (CCM) Market Size Comparison by Type (2020-2031) & (US$ Million)
 Figure 3. Global Customer Communication Management (CCM) Market Share by Type: 2024 VS 2031
 Figure 4. Cloud Based Features
 Figure 5. On-Premise Features
 Figure 6. Global Customer Communication Management (CCM) Market Size by Application (2020-2031) & (US$ Million)
 Figure 7. Global Customer Communication Management (CCM) Market Share by Application: 2024 VS 2031
 Figure 8. Large Enterprises Case Studies
 Figure 9. SMEs Case Studies
 Figure 10. Customer Communication Management (CCM) Report Years Considered
 Figure 11. Global Customer Communication Management (CCM) Market Size (US$ Million), Year-over-Year: 2020-2031
 Figure 12. Global Customer Communication Management (CCM) Market Size, (US$ Million), 2020 VS 2024 VS 2031
 Figure 13. Global Customer Communication Management (CCM) Market Share by Region: 2024 VS 2031
 Figure 14. Global Customer Communication Management (CCM) Market Share by Players in 2024
 Figure 15. Global Top Customer Communication Management (CCM) Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Communication Management (CCM) as of 2024)
 Figure 16. The Top 10 and 5 Players Market Share by Customer Communication Management (CCM) Revenue in 2024
 Figure 17. North America Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 18. North America Customer Communication Management (CCM) Market Share by Country (2020-2031)
 Figure 19. United States Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 20. Canada Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 21. Europe Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 22. Europe Customer Communication Management (CCM) Market Share by Country (2020-2031)
 Figure 23. Germany Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 24. France Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 25. U.K. Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 26. Italy Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 27. Russia Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 28. Nordic Countries Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 29. Asia-Pacific Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 30. Asia-Pacific Customer Communication Management (CCM) Market Share by Region (2020-2031)
 Figure 31. China Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 32. Japan Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 33. South Korea Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 34. Southeast Asia Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 35. India Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 36. Australia Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 37. Latin America Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 38. Latin America Customer Communication Management (CCM) Market Share by Country (2020-2031)
 Figure 39. Mexico Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 40. Brazil Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 41. Middle East & Africa Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 42. Middle East & Africa Customer Communication Management (CCM) Market Share by Country (2020-2031)
 Figure 43. Turkey Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 44. Saudi Arabia Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 45. UAE Customer Communication Management (CCM) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 46. Front Revenue Growth Rate in Customer Communication Management (CCM) Business (2020-2025)
 Figure 47. RingCentral Engage Revenue Growth Rate in Customer Communication Management (CCM) Business (2020-2025)
 Figure 48. Adobe Experience Manager Revenue Growth Rate in Customer Communication Management (CCM) Business (2020-2025)
 Figure 49. Messenger People Revenue Growth Rate in Customer Communication Management (CCM) Business (2020-2025)
 Figure 50. NewVoiceMedia Platform Revenue Growth Rate in Customer Communication Management (CCM) Business (2020-2025)
 Figure 51. PlanetPress Connect Revenue Growth Rate in Customer Communication Management (CCM) Business (2020-2025)
 Figure 52. Bdoc Suite Revenue Growth Rate in Customer Communication Management (CCM) Business (2020-2025)
 Figure 53. Avaya Context Store Snap-in Revenue Growth Rate in Customer Communication Management (CCM) Business (2020-2025)
 Figure 54. EngageOne Revenue Growth Rate in Customer Communication Management (CCM) Business (2020-2025)
 Figure 55. FICO Revenue Growth Rate in Customer Communication Management (CCM) Business (2020-2025)
 Figure 56. Messagepoint Revenue Growth Rate in Customer Communication Management (CCM) Business (2020-2025)
 Figure 57. Bottom-up and Top-down Approaches for This Report
 Figure 58. Data Triangulation
 Figure 59. Key Executives Interviewed
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