List of Tables
Table 1. Global Customer Relationship Management (CRM) Platform Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031
Table 2. Key Players of On-premise
Table 3. Key Players of Cloud
Table 4. Global Customer Relationship Management (CRM) Platform Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031
Table 5. Global Customer Relationship Management (CRM) Platform Market Size by Region (US$ Million): 2020 VS 2024 VS 2031
Table 6. Global Customer Relationship Management (CRM) Platform Market Size by Region (2020-2025) & (US$ Million)
Table 7. Global Customer Relationship Management (CRM) Platform Market Share by Region (2020-2025)
Table 8. Global Customer Relationship Management (CRM) Platform Forecasted Market Size by Region (2026-2031) & (US$ Million)
Table 9. Global Customer Relationship Management (CRM) Platform Market Share by Region (2026-2031)
Table 10. Customer Relationship Management (CRM) Platform Market Trends
Table 11. Customer Relationship Management (CRM) Platform Market Drivers
Table 12. Customer Relationship Management (CRM) Platform Market Challenges
Table 13. Customer Relationship Management (CRM) Platform Market Restraints
Table 14. Global Customer Relationship Management (CRM) Platform Revenue by Players (2020-2025) & (US$ Million)
Table 15. Global Customer Relationship Management (CRM) Platform Market Share by Players (2020-2025)
Table 16. Global Top Customer Relationship Management (CRM) Platform Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Relationship Management (CRM) Platform as of 2024)
Table 17. Ranking of Global Top Customer Relationship Management (CRM) Platform Companies by Revenue (US$ Million) in 2024
Table 18. Global 5 Largest Players Market Share by Customer Relationship Management (CRM) Platform Revenue (CR5 and HHI) & (2020-2025)
Table 19. Global Key Players of Customer Relationship Management (CRM) Platform, Headquarters and Area Served
Table 20. Global Key Players of Customer Relationship Management (CRM) Platform, Product and Application
Table 21. Global Key Players of Customer Relationship Management (CRM) Platform, Date of Enter into This Industry
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Customer Relationship Management (CRM) Platform Market Size by Type (2020-2025) & (US$ Million)
Table 24. Global Customer Relationship Management (CRM) Platform Revenue Market Share by Type (2020-2025)
Table 25. Global Customer Relationship Management (CRM) Platform Forecasted Market Size by Type (2026-2031) & (US$ Million)
Table 26. Global Customer Relationship Management (CRM) Platform Revenue Market Share by Type (2026-2031)
Table 27. Global Customer Relationship Management (CRM) Platform Market Size by Application (2020-2025) & (US$ Million)
Table 28. Global Customer Relationship Management (CRM) Platform Revenue Market Share by Application (2020-2025)
Table 29. Global Customer Relationship Management (CRM) Platform Forecasted Market Size by Application (2026-2031) & (US$ Million)
Table 30. Global Customer Relationship Management (CRM) Platform Revenue Market Share by Application (2026-2031)
Table 31. North America Customer Relationship Management (CRM) Platform Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
Table 32. North America Customer Relationship Management (CRM) Platform Market Size by Country (2020-2025) & (US$ Million)
Table 33. North America Customer Relationship Management (CRM) Platform Market Size by Country (2026-2031) & (US$ Million)
Table 34. Europe Customer Relationship Management (CRM) Platform Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
Table 35. Europe Customer Relationship Management (CRM) Platform Market Size by Country (2020-2025) & (US$ Million)
Table 36. Europe Customer Relationship Management (CRM) Platform Market Size by Country (2026-2031) & (US$ Million)
Table 37. Asia-Pacific Customer Relationship Management (CRM) Platform Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031
Table 38. Asia-Pacific Customer Relationship Management (CRM) Platform Market Size by Region (2020-2025) & (US$ Million)
Table 39. Asia-Pacific Customer Relationship Management (CRM) Platform Market Size by Region (2026-2031) & (US$ Million)
Table 40. Latin America Customer Relationship Management (CRM) Platform Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
Table 41. Latin America Customer Relationship Management (CRM) Platform Market Size by Country (2020-2025) & (US$ Million)
Table 42. Latin America Customer Relationship Management (CRM) Platform Market Size by Country (2026-2031) & (US$ Million)
Table 43. Middle East & Africa Customer Relationship Management (CRM) Platform Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
Table 44. Middle East & Africa Customer Relationship Management (CRM) Platform Market Size by Country (2020-2025) & (US$ Million)
Table 45. Middle East & Africa Customer Relationship Management (CRM) Platform Market Size by Country (2026-2031) & (US$ Million)
Table 46. Salesforce Company Details
Table 47. Salesforce Business Overview
Table 48. Salesforce Customer Relationship Management (CRM) Platform Product
Table 49. Salesforce Revenue in Customer Relationship Management (CRM) Platform Business (2020-2025) & (US$ Million)
Table 50. Salesforce Recent Development
Table 51. Oracle Company Details
Table 52. Oracle Business Overview
Table 53. Oracle Customer Relationship Management (CRM) Platform Product
Table 54. Oracle Revenue in Customer Relationship Management (CRM) Platform Business (2020-2025) & (US$ Million)
Table 55. Oracle Recent Development
Table 56. SAP Company Details
Table 57. SAP Business Overview
Table 58. SAP Customer Relationship Management (CRM) Platform Product
Table 59. SAP Revenue in Customer Relationship Management (CRM) Platform Business (2020-2025) & (US$ Million)
Table 60. SAP Recent Development
Table 61. Adobe Systems Company Details
Table 62. Adobe Systems Business Overview
Table 63. Adobe Systems Customer Relationship Management (CRM) Platform Product
Table 64. Adobe Systems Revenue in Customer Relationship Management (CRM) Platform Business (2020-2025) & (US$ Million)
Table 65. Adobe Systems Recent Development
Table 66. IBM Company Details
Table 67. IBM Business Overview
Table 68. IBM Customer Relationship Management (CRM) Platform Product
Table 69. IBM Revenue in Customer Relationship Management (CRM) Platform Business (2020-2025) & (US$ Million)
Table 70. IBM Recent Development
Table 71. Genesys Telecommunications Laboratories Company Details
Table 72. Genesys Telecommunications Laboratories Business Overview
Table 73. Genesys Telecommunications Laboratories Customer Relationship Management (CRM) Platform Product
Table 74. Genesys Telecommunications Laboratories Revenue in Customer Relationship Management (CRM) Platform Business (2020-2025) & (US$ Million)
Table 75. Genesys Telecommunications Laboratories Recent Development
Table 76. Microsoft Company Details
Table 77. Microsoft Business Overview
Table 78. Microsoft Customer Relationship Management (CRM) Platform Product
Table 79. Microsoft Revenue in Customer Relationship Management (CRM) Platform Business (2020-2025) & (US$ Million)
Table 80. Microsoft Recent Development
Table 81. Nice Systems Company Details
Table 82. Nice Systems Business Overview
Table 83. Nice Systems Customer Relationship Management (CRM) Platform Product
Table 84. Nice Systems Revenue in Customer Relationship Management (CRM) Platform Business (2020-2025) & (US$ Million)
Table 85. Nice Systems Recent Development
Table 86. Verint Systems Inc. Company Details
Table 87. Verint Systems Inc. Business Overview
Table 88. Verint Systems Inc. Customer Relationship Management (CRM) Platform Product
Table 89. Verint Systems Inc. Revenue in Customer Relationship Management (CRM) Platform Business (2020-2025) & (US$ Million)
Table 90. Verint Systems Inc. Recent Development
Table 91. Pegasystems Company Details
Table 92. Pegasystems Business Overview
Table 93. Pegasystems Customer Relationship Management (CRM) Platform Product
Table 94. Pegasystems Revenue in Customer Relationship Management (CRM) Platform Business (2020-2025) & (US$ Million)
Table 95. Pegasystems Recent Development
Table 96. IQVIA Company Details
Table 97. IQVIA Business Overview
Table 98. IQVIA Customer Relationship Management (CRM) Platform Product
Table 99. IQVIA Revenue in Customer Relationship Management (CRM) Platform Business (2020-2025) & (US$ Million)
Table 100. IQVIA Recent Development
Table 101. Research Programs/Design for This Report
Table 102. Key Data Information from Secondary Sources
Table 103. Key Data Information from Primary Sources
Table 104. Authors List of This Report
List of Figures
Figure 1. Customer Relationship Management (CRM) Platform Picture
Figure 2. Global Customer Relationship Management (CRM) Platform Market Size Comparison by Type (2020-2031) & (US$ Million)
Figure 3. Global Customer Relationship Management (CRM) Platform Market Share by Type: 2024 VS 2031
Figure 4. On-premise Features
Figure 5. Cloud Features
Figure 6. Global Customer Relationship Management (CRM) Platform Market Size by Application (2020-2031) & (US$ Million)
Figure 7. Global Customer Relationship Management (CRM) Platform Market Share by Application: 2024 VS 2031
Figure 8. BFSI Case Studies
Figure 9. Retail Case Studies
Figure 10. Healthcare Case Studies
Figure 11. IT & Telecom Case Studies
Figure 12. Manufacturing Case Studies
Figure 13. Government & Education Case Studies
Figure 14. Others Case Studies
Figure 15. Customer Relationship Management (CRM) Platform Report Years Considered
Figure 16. Global Customer Relationship Management (CRM) Platform Market Size (US$ Million), Year-over-Year: 2020-2031
Figure 17. Global Customer Relationship Management (CRM) Platform Market Size, (US$ Million), 2020 VS 2024 VS 2031
Figure 18. Global Customer Relationship Management (CRM) Platform Market Share by Region: 2024 VS 2031
Figure 19. Global Customer Relationship Management (CRM) Platform Market Share by Players in 2024
Figure 20. Global Top Customer Relationship Management (CRM) Platform Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Relationship Management (CRM) Platform as of 2024)
Figure 21. The Top 10 and 5 Players Market Share by Customer Relationship Management (CRM) Platform Revenue in 2024
Figure 22. North America Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 23. North America Customer Relationship Management (CRM) Platform Market Share by Country (2020-2031)
Figure 24. United States Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 25. Canada Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 26. Europe Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 27. Europe Customer Relationship Management (CRM) Platform Market Share by Country (2020-2031)
Figure 28. Germany Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 29. France Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 30. U.K. Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 31. Italy Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 32. Russia Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 33. Nordic Countries Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 34. Asia-Pacific Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 35. Asia-Pacific Customer Relationship Management (CRM) Platform Market Share by Region (2020-2031)
Figure 36. China Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 37. Japan Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 38. South Korea Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 39. Southeast Asia Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 40. India Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 41. Australia Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 42. Latin America Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 43. Latin America Customer Relationship Management (CRM) Platform Market Share by Country (2020-2031)
Figure 44. Mexico Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 45. Brazil Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 46. Middle East & Africa Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 47. Middle East & Africa Customer Relationship Management (CRM) Platform Market Share by Country (2020-2031)
Figure 48. Turkey Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 49. Saudi Arabia Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 50. UAE Customer Relationship Management (CRM) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 51. Salesforce Revenue Growth Rate in Customer Relationship Management (CRM) Platform Business (2020-2025)
Figure 52. Oracle Revenue Growth Rate in Customer Relationship Management (CRM) Platform Business (2020-2025)
Figure 53. SAP Revenue Growth Rate in Customer Relationship Management (CRM) Platform Business (2020-2025)
Figure 54. Adobe Systems Revenue Growth Rate in Customer Relationship Management (CRM) Platform Business (2020-2025)
Figure 55. IBM Revenue Growth Rate in Customer Relationship Management (CRM) Platform Business (2020-2025)
Figure 56. Genesys Telecommunications Laboratories Revenue Growth Rate in Customer Relationship Management (CRM) Platform Business (2020-2025)
Figure 57. Microsoft Revenue Growth Rate in Customer Relationship Management (CRM) Platform Business (2020-2025)
Figure 58. Nice Systems Revenue Growth Rate in Customer Relationship Management (CRM) Platform Business (2020-2025)
Figure 59. Verint Systems Inc. Revenue Growth Rate in Customer Relationship Management (CRM) Platform Business (2020-2025)
Figure 60. Pegasystems Revenue Growth Rate in Customer Relationship Management (CRM) Platform Business (2020-2025)
Figure 61. IQVIA Revenue Growth Rate in Customer Relationship Management (CRM) Platform Business (2020-2025)
Figure 62. Bottom-up and Top-down Approaches for This Report
Figure 63. Data Triangulation
Figure 64. Key Executives Interviewed