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Global Customer Service Automation Software Market Research Report 2024
Published Date: June 2024
|
Report Code: QYRE-Auto-34V17039
Home | Market Reports | Computers & Electronics| Enterprise Technology
Global Customer Service Automation Software Market Research Report 2024
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Global Customer Service Automation Software Market Research Report 2024

Code: QYRE-Auto-34V17039
Report
June 2024
Pages:110
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
Salesforce
Intercom
Gladly
Five9
Genesys
Ultimate
Ozonetel
Drift
GOOGLE INC
Replicant
Yellow.ai
ADA
Aisera
ZOWIE
Forethought
Talkdesk
Trengo
LivePerson
ServiceNow
Gleen
Smartsupp
Twixor
Siena AI
Yoizen

Customer Service Automation Software Market

Customer service automation software is a tool used to streamline and automate customer service processes. This software uses technology and automation capabilities to improve customer service efficiency, reduce costs, and increase customer satisfaction.
The global Customer Service Automation Software market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of %during the forecast period 2024-2030.
North American market for Customer Service Automation Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Customer Service Automation Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Customer Service Automation Software in Large Enterprises is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Customer Service Automation Software include Salesforce, Intercom, Gleen, Gladly, Smartsupp, Five9, Genesys, Twixor, Ultimate, Ozonetel, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Customer Service Automation Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Service Automation Software.
The Customer Service Automation Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Service Automation Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Service Automation Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation

Scope of Customer Service Automation Software Market Report

Report Metric Details
Report Name Customer Service Automation Software Market
Segment by Type
  • Cloud-based
  • On-premise
Segment by Application
  • Large Enterprises
  • SMEs
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company Salesforce, Intercom, Gleen, Gladly, Smartsupp, Five9, Genesys, Twixor, Ultimate, Ozonetel, Drift, Google, Replicant, yellow.ai, Ada, Aisera, Zowie, Forethought, Talkdesk, Siena AI, Yoizen, Trengo, LivePerson, ServiceNow
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of Customer Service Automation Software company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
  • Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Customer Service Automation Software Market report?

Ans: The main players in the Customer Service Automation Software Market are Salesforce, Intercom, Gleen, Gladly, Smartsupp, Five9, Genesys, Twixor, Ultimate, Ozonetel, Drift, Google, Replicant, yellow.ai, Ada, Aisera, Zowie, Forethought, Talkdesk, Siena AI, Yoizen, Trengo, LivePerson, ServiceNow

What are the Application segmentation covered in the Customer Service Automation Software Market report?

Ans: The Applications covered in the Customer Service Automation Software Market report are Large Enterprises, SMEs

What are the Type segmentation covered in the Customer Service Automation Software Market report?

Ans: The Types covered in the Customer Service Automation Software Market report are Cloud-based, On-premise

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Service Automation Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud-based
1.2.3 On-premise
1.3 Market by Application
1.3.1 Global Customer Service Automation Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Service Automation Software Market Perspective (2019-2030)
2.2 Global Customer Service Automation Software Growth Trends by Region
2.2.1 Global Customer Service Automation Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Customer Service Automation Software Historic Market Size by Region (2019-2024)
2.2.3 Customer Service Automation Software Forecasted Market Size by Region (2025-2030)
2.3 Customer Service Automation Software Market Dynamics
2.3.1 Customer Service Automation Software Industry Trends
2.3.2 Customer Service Automation Software Market Drivers
2.3.3 Customer Service Automation Software Market Challenges
2.3.4 Customer Service Automation Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Service Automation Software Players by Revenue
3.1.1 Global Top Customer Service Automation Software Players by Revenue (2019-2024)
3.1.2 Global Customer Service Automation Software Revenue Market Share by Players (2019-2024)
3.2 Global Customer Service Automation Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Customer Service Automation Software Revenue
3.4 Global Customer Service Automation Software Market Concentration Ratio
3.4.1 Global Customer Service Automation Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Service Automation Software Revenue in 2023
3.5 Global Key Players of Customer Service Automation Software Head office and Area Served
3.6 Global Key Players of Customer Service Automation Software, Product and Application
3.7 Global Key Players of Customer Service Automation Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Service Automation Software Breakdown Data by Type
4.1 Global Customer Service Automation Software Historic Market Size by Type (2019-2024)
4.2 Global Customer Service Automation Software Forecasted Market Size by Type (2025-2030)
5 Customer Service Automation Software Breakdown Data by Application
5.1 Global Customer Service Automation Software Historic Market Size by Application (2019-2024)
5.2 Global Customer Service Automation Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Customer Service Automation Software Market Size (2019-2030)
6.2 North America Customer Service Automation Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Customer Service Automation Software Market Size by Country (2019-2024)
6.4 North America Customer Service Automation Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Service Automation Software Market Size (2019-2030)
7.2 Europe Customer Service Automation Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Customer Service Automation Software Market Size by Country (2019-2024)
7.4 Europe Customer Service Automation Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Service Automation Software Market Size (2019-2030)
8.2 Asia-Pacific Customer Service Automation Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Customer Service Automation Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Customer Service Automation Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Service Automation Software Market Size (2019-2030)
9.2 Latin America Customer Service Automation Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Customer Service Automation Software Market Size by Country (2019-2024)
9.4 Latin America Customer Service Automation Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Service Automation Software Market Size (2019-2030)
10.2 Middle East & Africa Customer Service Automation Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Customer Service Automation Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Customer Service Automation Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Salesforce
11.1.1 Salesforce Company Details
11.1.2 Salesforce Business Overview
11.1.3 Salesforce Customer Service Automation Software Introduction
11.1.4 Salesforce Revenue in Customer Service Automation Software Business (2019-2024)
11.1.5 Salesforce Recent Development
11.2 Intercom
11.2.1 Intercom Company Details
11.2.2 Intercom Business Overview
11.2.3 Intercom Customer Service Automation Software Introduction
11.2.4 Intercom Revenue in Customer Service Automation Software Business (2019-2024)
11.2.5 Intercom Recent Development
11.3 Gleen
11.3.1 Gleen Company Details
11.3.2 Gleen Business Overview
11.3.3 Gleen Customer Service Automation Software Introduction
11.3.4 Gleen Revenue in Customer Service Automation Software Business (2019-2024)
11.3.5 Gleen Recent Development
11.4 Gladly
11.4.1 Gladly Company Details
11.4.2 Gladly Business Overview
11.4.3 Gladly Customer Service Automation Software Introduction
11.4.4 Gladly Revenue in Customer Service Automation Software Business (2019-2024)
11.4.5 Gladly Recent Development
11.5 Smartsupp
11.5.1 Smartsupp Company Details
11.5.2 Smartsupp Business Overview
11.5.3 Smartsupp Customer Service Automation Software Introduction
11.5.4 Smartsupp Revenue in Customer Service Automation Software Business (2019-2024)
11.5.5 Smartsupp Recent Development
11.6 Five9
11.6.1 Five9 Company Details
11.6.2 Five9 Business Overview
11.6.3 Five9 Customer Service Automation Software Introduction
11.6.4 Five9 Revenue in Customer Service Automation Software Business (2019-2024)
11.6.5 Five9 Recent Development
11.7 Genesys
11.7.1 Genesys Company Details
11.7.2 Genesys Business Overview
11.7.3 Genesys Customer Service Automation Software Introduction
11.7.4 Genesys Revenue in Customer Service Automation Software Business (2019-2024)
11.7.5 Genesys Recent Development
11.8 Twixor
11.8.1 Twixor Company Details
11.8.2 Twixor Business Overview
11.8.3 Twixor Customer Service Automation Software Introduction
11.8.4 Twixor Revenue in Customer Service Automation Software Business (2019-2024)
11.8.5 Twixor Recent Development
11.9 Ultimate
11.9.1 Ultimate Company Details
11.9.2 Ultimate Business Overview
11.9.3 Ultimate Customer Service Automation Software Introduction
11.9.4 Ultimate Revenue in Customer Service Automation Software Business (2019-2024)
11.9.5 Ultimate Recent Development
11.10 Ozonetel
11.10.1 Ozonetel Company Details
11.10.2 Ozonetel Business Overview
11.10.3 Ozonetel Customer Service Automation Software Introduction
11.10.4 Ozonetel Revenue in Customer Service Automation Software Business (2019-2024)
11.10.5 Ozonetel Recent Development
11.11 Drift
11.11.1 Drift Company Details
11.11.2 Drift Business Overview
11.11.3 Drift Customer Service Automation Software Introduction
11.11.4 Drift Revenue in Customer Service Automation Software Business (2019-2024)
11.11.5 Drift Recent Development
11.12 Google
11.12.1 Google Company Details
11.12.2 Google Business Overview
11.12.3 Google Customer Service Automation Software Introduction
11.12.4 Google Revenue in Customer Service Automation Software Business (2019-2024)
11.12.5 Google Recent Development
11.13 Replicant
11.13.1 Replicant Company Details
11.13.2 Replicant Business Overview
11.13.3 Replicant Customer Service Automation Software Introduction
11.13.4 Replicant Revenue in Customer Service Automation Software Business (2019-2024)
11.13.5 Replicant Recent Development
11.14 yellow.ai
11.14.1 yellow.ai Company Details
11.14.2 yellow.ai Business Overview
11.14.3 yellow.ai Customer Service Automation Software Introduction
11.14.4 yellow.ai Revenue in Customer Service Automation Software Business (2019-2024)
11.14.5 yellow.ai Recent Development
11.15 Ada
11.15.1 Ada Company Details
11.15.2 Ada Business Overview
11.15.3 Ada Customer Service Automation Software Introduction
11.15.4 Ada Revenue in Customer Service Automation Software Business (2019-2024)
11.15.5 Ada Recent Development
11.16 Aisera
11.16.1 Aisera Company Details
11.16.2 Aisera Business Overview
11.16.3 Aisera Customer Service Automation Software Introduction
11.16.4 Aisera Revenue in Customer Service Automation Software Business (2019-2024)
11.16.5 Aisera Recent Development
11.17 Zowie
11.17.1 Zowie Company Details
11.17.2 Zowie Business Overview
11.17.3 Zowie Customer Service Automation Software Introduction
11.17.4 Zowie Revenue in Customer Service Automation Software Business (2019-2024)
11.17.5 Zowie Recent Development
11.18 Forethought
11.18.1 Forethought Company Details
11.18.2 Forethought Business Overview
11.18.3 Forethought Customer Service Automation Software Introduction
11.18.4 Forethought Revenue in Customer Service Automation Software Business (2019-2024)
11.18.5 Forethought Recent Development
11.19 Talkdesk
11.19.1 Talkdesk Company Details
11.19.2 Talkdesk Business Overview
11.19.3 Talkdesk Customer Service Automation Software Introduction
11.19.4 Talkdesk Revenue in Customer Service Automation Software Business (2019-2024)
11.19.5 Talkdesk Recent Development
11.20 Siena AI
11.20.1 Siena AI Company Details
11.20.2 Siena AI Business Overview
11.20.3 Siena AI Customer Service Automation Software Introduction
11.20.4 Siena AI Revenue in Customer Service Automation Software Business (2019-2024)
11.20.5 Siena AI Recent Development
11.21 Yoizen
11.21.1 Yoizen Company Details
11.21.2 Yoizen Business Overview
11.21.3 Yoizen Customer Service Automation Software Introduction
11.21.4 Yoizen Revenue in Customer Service Automation Software Business (2019-2024)
11.21.5 Yoizen Recent Development
11.22 Trengo
11.22.1 Trengo Company Details
11.22.2 Trengo Business Overview
11.22.3 Trengo Customer Service Automation Software Introduction
11.22.4 Trengo Revenue in Customer Service Automation Software Business (2019-2024)
11.22.5 Trengo Recent Development
11.23 LivePerson
11.23.1 LivePerson Company Details
11.23.2 LivePerson Business Overview
11.23.3 LivePerson Customer Service Automation Software Introduction
11.23.4 LivePerson Revenue in Customer Service Automation Software Business (2019-2024)
11.23.5 LivePerson Recent Development
11.24 ServiceNow
11.24.1 ServiceNow Company Details
11.24.2 ServiceNow Business Overview
11.24.3 ServiceNow Customer Service Automation Software Introduction
11.24.4 ServiceNow Revenue in Customer Service Automation Software Business (2019-2024)
11.24.5 ServiceNow Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
FEATURED COMPANIES
Salesforce
Intercom
Gladly
Five9
Genesys
Ultimate
Ozonetel
Drift
GOOGLE INC
Replicant
Yellow.ai
ADA
Aisera
ZOWIE
Forethought
Talkdesk
Trengo
LivePerson
ServiceNow
Gleen
Smartsupp
Twixor
Siena AI
Yoizen
List of Tables
 Table 1. Global Customer Service Automation Software Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030
 Table 2. Key Players of Cloud-based
 Table 3. Key Players of On-premise
 Table 4. Global Customer Service Automation Software Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030
 Table 5. Global Customer Service Automation Software Market Size by Region (US$ Million): 2019 VS 2023 VS 2030
 Table 6. Global Customer Service Automation Software Market Size by Region (2019-2024) & (US$ Million)
 Table 7. Global Customer Service Automation Software Market Share by Region (2019-2024)
 Table 8. Global Customer Service Automation Software Forecasted Market Size by Region (2025-2030) & (US$ Million)
 Table 9. Global Customer Service Automation Software Market Share by Region (2025-2030)
 Table 10. Customer Service Automation Software Market Trends
 Table 11. Customer Service Automation Software Market Drivers
 Table 12. Customer Service Automation Software Market Challenges
 Table 13. Customer Service Automation Software Market Restraints
 Table 14. Global Customer Service Automation Software Revenue by Players (2019-2024) & (US$ Million)
 Table 15. Global Customer Service Automation Software Market Share by Players (2019-2024)
 Table 16. Global Top Customer Service Automation Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Service Automation Software as of 2023)
 Table 17. Ranking of Global Top Customer Service Automation Software Companies by Revenue (US$ Million) in 2023
 Table 18. Global 5 Largest Players Market Share by Customer Service Automation Software Revenue (CR5 and HHI) & (2019-2024)
 Table 19. Global Key Players of Customer Service Automation Software, Headquarters and Area Served
 Table 20. Global Key Players of Customer Service Automation Software, Product and Application
 Table 21. Global Key Players of Customer Service Automation Software, Date of Enter into This Industry
 Table 22. Mergers & Acquisitions, Expansion Plans
 Table 23. Global Customer Service Automation Software Market Size by Type (2019-2024) & (US$ Million)
 Table 24. Global Customer Service Automation Software Revenue Market Share by Type (2019-2024)
 Table 25. Global Customer Service Automation Software Forecasted Market Size by Type (2025-2030) & (US$ Million)
 Table 26. Global Customer Service Automation Software Revenue Market Share by Type (2025-2030)
 Table 27. Global Customer Service Automation Software Market Size by Application (2019-2024) & (US$ Million)
 Table 28. Global Customer Service Automation Software Revenue Market Share by Application (2019-2024)
 Table 29. Global Customer Service Automation Software Forecasted Market Size by Application (2025-2030) & (US$ Million)
 Table 30. Global Customer Service Automation Software Revenue Market Share by Application (2025-2030)
 Table 31. North America Customer Service Automation Software Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
 Table 32. North America Customer Service Automation Software Market Size by Country (2019-2024) & (US$ Million)
 Table 33. North America Customer Service Automation Software Market Size by Country (2025-2030) & (US$ Million)
 Table 34. Europe Customer Service Automation Software Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
 Table 35. Europe Customer Service Automation Software Market Size by Country (2019-2024) & (US$ Million)
 Table 36. Europe Customer Service Automation Software Market Size by Country (2025-2030) & (US$ Million)
 Table 37. Asia-Pacific Customer Service Automation Software Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
 Table 38. Asia-Pacific Customer Service Automation Software Market Size by Region (2019-2024) & (US$ Million)
 Table 39. Asia-Pacific Customer Service Automation Software Market Size by Region (2025-2030) & (US$ Million)
 Table 40. Latin America Customer Service Automation Software Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
 Table 41. Latin America Customer Service Automation Software Market Size by Country (2019-2024) & (US$ Million)
 Table 42. Latin America Customer Service Automation Software Market Size by Country (2025-2030) & (US$ Million)
 Table 43. Middle East & Africa Customer Service Automation Software Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
 Table 44. Middle East & Africa Customer Service Automation Software Market Size by Country (2019-2024) & (US$ Million)
 Table 45. Middle East & Africa Customer Service Automation Software Market Size by Country (2025-2030) & (US$ Million)
 Table 46. Salesforce Company Details
 Table 47. Salesforce Business Overview
 Table 48. Salesforce Customer Service Automation Software Product
 Table 49. Salesforce Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 50. Salesforce Recent Development
 Table 51. Intercom Company Details
 Table 52. Intercom Business Overview
 Table 53. Intercom Customer Service Automation Software Product
 Table 54. Intercom Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 55. Intercom Recent Development
 Table 56. Gleen Company Details
 Table 57. Gleen Business Overview
 Table 58. Gleen Customer Service Automation Software Product
 Table 59. Gleen Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 60. Gleen Recent Development
 Table 61. Gladly Company Details
 Table 62. Gladly Business Overview
 Table 63. Gladly Customer Service Automation Software Product
 Table 64. Gladly Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 65. Gladly Recent Development
 Table 66. Smartsupp Company Details
 Table 67. Smartsupp Business Overview
 Table 68. Smartsupp Customer Service Automation Software Product
 Table 69. Smartsupp Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 70. Smartsupp Recent Development
 Table 71. Five9 Company Details
 Table 72. Five9 Business Overview
 Table 73. Five9 Customer Service Automation Software Product
 Table 74. Five9 Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 75. Five9 Recent Development
 Table 76. Genesys Company Details
 Table 77. Genesys Business Overview
 Table 78. Genesys Customer Service Automation Software Product
 Table 79. Genesys Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 80. Genesys Recent Development
 Table 81. Twixor Company Details
 Table 82. Twixor Business Overview
 Table 83. Twixor Customer Service Automation Software Product
 Table 84. Twixor Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 85. Twixor Recent Development
 Table 86. Ultimate Company Details
 Table 87. Ultimate Business Overview
 Table 88. Ultimate Customer Service Automation Software Product
 Table 89. Ultimate Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 90. Ultimate Recent Development
 Table 91. Ozonetel Company Details
 Table 92. Ozonetel Business Overview
 Table 93. Ozonetel Customer Service Automation Software Product
 Table 94. Ozonetel Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 95. Ozonetel Recent Development
 Table 96. Drift Company Details
 Table 97. Drift Business Overview
 Table 98. Drift Customer Service Automation Software Product
 Table 99. Drift Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 100. Drift Recent Development
 Table 101. Google Company Details
 Table 102. Google Business Overview
 Table 103. Google Customer Service Automation Software Product
 Table 104. Google Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 105. Google Recent Development
 Table 106. Replicant Company Details
 Table 107. Replicant Business Overview
 Table 108. Replicant Customer Service Automation Software Product
 Table 109. Replicant Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 110. Replicant Recent Development
 Table 111. yellow.ai Company Details
 Table 112. yellow.ai Business Overview
 Table 113. yellow.ai Customer Service Automation Software Product
 Table 114. yellow.ai Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 115. yellow.ai Recent Development
 Table 116. Ada Company Details
 Table 117. Ada Business Overview
 Table 118. Ada Customer Service Automation Software Product
 Table 119. Ada Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 120. Ada Recent Development
 Table 121. Aisera Company Details
 Table 122. Aisera Business Overview
 Table 123. Aisera Customer Service Automation Software Product
 Table 124. Aisera Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 125. Aisera Recent Development
 Table 126. Zowie Company Details
 Table 127. Zowie Business Overview
 Table 128. Zowie Customer Service Automation Software Product
 Table 129. Zowie Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 130. Zowie Recent Development
 Table 131. Forethought Company Details
 Table 132. Forethought Business Overview
 Table 133. Forethought Customer Service Automation Software Product
 Table 134. Forethought Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 135. Forethought Recent Development
 Table 136. Talkdesk Company Details
 Table 137. Talkdesk Business Overview
 Table 138. Talkdesk Customer Service Automation Software Product
 Table 139. Talkdesk Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 140. Talkdesk Recent Development
 Table 141. Siena AI Company Details
 Table 142. Siena AI Business Overview
 Table 143. Siena AI Customer Service Automation Software Product
 Table 144. Siena AI Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 145. Siena AI Recent Development
 Table 146. Yoizen Company Details
 Table 147. Yoizen Business Overview
 Table 148. Yoizen Customer Service Automation Software Product
 Table 149. Yoizen Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 150. Yoizen Recent Development
 Table 151. Trengo Company Details
 Table 152. Trengo Business Overview
 Table 153. Trengo Customer Service Automation Software Product
 Table 154. Trengo Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 155. Trengo Recent Development
 Table 156. LivePerson Company Details
 Table 157. LivePerson Business Overview
 Table 158. LivePerson Customer Service Automation Software Product
 Table 159. LivePerson Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 160. LivePerson Recent Development
 Table 161. ServiceNow Company Details
 Table 162. ServiceNow Business Overview
 Table 163. ServiceNow Customer Service Automation Software Product
 Table 164. ServiceNow Revenue in Customer Service Automation Software Business (2019-2024) & (US$ Million)
 Table 165. ServiceNow Recent Development
 Table 166. Research Programs/Design for This Report
 Table 167. Key Data Information from Secondary Sources
 Table 168. Key Data Information from Primary Sources
 Table 169. Authors List of This Report


List of Figures
 Figure 1. Customer Service Automation Software Picture
 Figure 2. Global Customer Service Automation Software Market Size Comparison by Type (2024-2030) & (US$ Million)
 Figure 3. Global Customer Service Automation Software Market Share by Type: 2023 VS 2030
 Figure 4. Cloud-based Features
 Figure 5. On-premise Features
 Figure 6. Global Customer Service Automation Software Market Size by Application (2024-2030) & (US$ Million)
 Figure 7. Global Customer Service Automation Software Market Share by Application: 2023 VS 2030
 Figure 8. Large Enterprises Case Studies
 Figure 9. SMEs Case Studies
 Figure 10. Customer Service Automation Software Report Years Considered
 Figure 11. Global Customer Service Automation Software Market Size (US$ Million), Year-over-Year: 2019-2030
 Figure 12. Global Customer Service Automation Software Market Size, (US$ Million), 2019 VS 2023 VS 2030
 Figure 13. Global Customer Service Automation Software Market Share by Region: 2023 VS 2030
 Figure 14. Global Customer Service Automation Software Market Share by Players in 2023
 Figure 15. Global Top Customer Service Automation Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Service Automation Software as of 2023)
 Figure 16. The Top 10 and 5 Players Market Share by Customer Service Automation Software Revenue in 2023
 Figure 17. North America Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 18. North America Customer Service Automation Software Market Share by Country (2019-2030)
 Figure 19. United States Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 20. Canada Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 21. Europe Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 22. Europe Customer Service Automation Software Market Share by Country (2019-2030)
 Figure 23. Germany Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 24. France Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 25. U.K. Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 26. Italy Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 27. Russia Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 28. Nordic Countries Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 29. Asia-Pacific Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 30. Asia-Pacific Customer Service Automation Software Market Share by Region (2019-2030)
 Figure 31. China Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 32. Japan Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 33. South Korea Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 34. Southeast Asia Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 35. India Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 36. Australia Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 37. Latin America Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 38. Latin America Customer Service Automation Software Market Share by Country (2019-2030)
 Figure 39. Mexico Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 40. Brazil Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 41. Middle East & Africa Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 42. Middle East & Africa Customer Service Automation Software Market Share by Country (2019-2030)
 Figure 43. Turkey Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 44. Saudi Arabia Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 45. UAE Customer Service Automation Software Market Size YoY Growth (2019-2030) & (US$ Million)
 Figure 46. Salesforce Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 47. Intercom Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 48. Gleen Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 49. Gladly Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 50. Smartsupp Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 51. Five9 Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 52. Genesys Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 53. Twixor Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 54. Ultimate Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 55. Ozonetel Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 56. Drift Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 57. Google Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 58. Replicant Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 59. yellow.ai Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 60. Ada Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 61. Aisera Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 62. Zowie Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 63. Forethought Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 64. Talkdesk Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 65. Siena AI Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 66. Yoizen Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 67. Trengo Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 68. LivePerson Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 69. ServiceNow Revenue Growth Rate in Customer Service Automation Software Business (2019-2024)
 Figure 70. Bottom-up and Top-down Approaches for This Report
 Figure 71. Data Triangulation
 Figure 72. Key Executives Interviewed
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