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Global Customer Service Automation Market Research Report 2025
Published Date: March 2025
|
Report Code: QYRE-Auto-16E11312
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Global Customer Service Automation Market Research Report 2022
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Global Customer Service Automation Market Research Report 2025

Code: QYRE-Auto-16E11312
Report
March 2025
Pages:72
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
Oracle
IFlyTek
GOOGLE INC
Amazon
Microsoft
IBM

Customer Service Automation Market

The global market for Customer Service Automation was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.
North American market for Customer Service Automation is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
Asia-Pacific market for Customer Service Automation is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The global market for Customer Service Automation in Large Enterprise is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The major global companies of Customer Service Automation include Oracle, Iflytek, Google, Amazon, Microsoft, IBM, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Customer Service Automation, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Service Automation.
The Customer Service Automation market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Customer Service Automation market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Service Automation companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation

Scope of Customer Service Automation Market Report

Report Metric Details
Report Name Customer Service Automation Market
Segment by Type
Segment by Application
  • Large Enterprise
  • SME
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company Oracle, Iflytek, Google, Amazon, Microsoft, IBM
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of Customer Service Automation company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
  • Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Customer Service Automation Market report?

Ans: The main players in the Customer Service Automation Market are Oracle, Iflytek, Google, Amazon, Microsoft, IBM

What are the Application segmentation covered in the Customer Service Automation Market report?

Ans: The Applications covered in the Customer Service Automation Market report are Large Enterprise, SME

What are the Type segmentation covered in the Customer Service Automation Market report?

Ans: The Types covered in the Customer Service Automation Market report are Knowledge Center, Hotline Voice Robot, Online Customer Service Robot, Video Customer Service Robot, Other

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1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Service Automation Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Knowledge Center
1.2.3 Hotline Voice Robot
1.2.4 Online Customer Service Robot
1.2.5 Video Customer Service Robot
1.2.6 Other
1.3 Market by Application
1.3.1 Global Customer Service Automation Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Large Enterprise
1.3.3 SME
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Service Automation Market Perspective (2020-2031)
2.2 Global Customer Service Automation Growth Trends by Region
2.2.1 Global Customer Service Automation Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Customer Service Automation Historic Market Size by Region (2020-2025)
2.2.3 Customer Service Automation Forecasted Market Size by Region (2026-2031)
2.3 Customer Service Automation Market Dynamics
2.3.1 Customer Service Automation Industry Trends
2.3.2 Customer Service Automation Market Drivers
2.3.3 Customer Service Automation Market Challenges
2.3.4 Customer Service Automation Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Service Automation Players by Revenue
3.1.1 Global Top Customer Service Automation Players by Revenue (2020-2025)
3.1.2 Global Customer Service Automation Revenue Market Share by Players (2020-2025)
3.2 Global Customer Service Automation Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Customer Service Automation Revenue
3.4 Global Customer Service Automation Market Concentration Ratio
3.4.1 Global Customer Service Automation Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Service Automation Revenue in 2024
3.5 Global Key Players of Customer Service Automation Head office and Area Served
3.6 Global Key Players of Customer Service Automation, Product and Application
3.7 Global Key Players of Customer Service Automation, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Service Automation Breakdown Data by Type
4.1 Global Customer Service Automation Historic Market Size by Type (2020-2025)
4.2 Global Customer Service Automation Forecasted Market Size by Type (2026-2031)
5 Customer Service Automation Breakdown Data by Application
5.1 Global Customer Service Automation Historic Market Size by Application (2020-2025)
5.2 Global Customer Service Automation Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Customer Service Automation Market Size (2020-2031)
6.2 North America Customer Service Automation Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Customer Service Automation Market Size by Country (2020-2025)
6.4 North America Customer Service Automation Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Service Automation Market Size (2020-2031)
7.2 Europe Customer Service Automation Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Customer Service Automation Market Size by Country (2020-2025)
7.4 Europe Customer Service Automation Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Service Automation Market Size (2020-2031)
8.2 Asia-Pacific Customer Service Automation Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Customer Service Automation Market Size by Region (2020-2025)
8.4 Asia-Pacific Customer Service Automation Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Service Automation Market Size (2020-2031)
9.2 Latin America Customer Service Automation Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Customer Service Automation Market Size by Country (2020-2025)
9.4 Latin America Customer Service Automation Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Service Automation Market Size (2020-2031)
10.2 Middle East & Africa Customer Service Automation Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Customer Service Automation Market Size by Country (2020-2025)
10.4 Middle East & Africa Customer Service Automation Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Oracle
11.1.1 Oracle Company Details
11.1.2 Oracle Business Overview
11.1.3 Oracle Customer Service Automation Introduction
11.1.4 Oracle Revenue in Customer Service Automation Business (2020-2025)
11.1.5 Oracle Recent Development
11.2 Iflytek
11.2.1 Iflytek Company Details
11.2.2 Iflytek Business Overview
11.2.3 Iflytek Customer Service Automation Introduction
11.2.4 Iflytek Revenue in Customer Service Automation Business (2020-2025)
11.2.5 Iflytek Recent Development
11.3 Google
11.3.1 Google Company Details
11.3.2 Google Business Overview
11.3.3 Google Customer Service Automation Introduction
11.3.4 Google Revenue in Customer Service Automation Business (2020-2025)
11.3.5 Google Recent Development
11.4 Amazon
11.4.1 Amazon Company Details
11.4.2 Amazon Business Overview
11.4.3 Amazon Customer Service Automation Introduction
11.4.4 Amazon Revenue in Customer Service Automation Business (2020-2025)
11.4.5 Amazon Recent Development
11.5 Microsoft
11.5.1 Microsoft Company Details
11.5.2 Microsoft Business Overview
11.5.3 Microsoft Customer Service Automation Introduction
11.5.4 Microsoft Revenue in Customer Service Automation Business (2020-2025)
11.5.5 Microsoft Recent Development
11.6 IBM
11.6.1 IBM Company Details
11.6.2 IBM Business Overview
11.6.3 IBM Customer Service Automation Introduction
11.6.4 IBM Revenue in Customer Service Automation Business (2020-2025)
11.6.5 IBM Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
FEATURED COMPANIES
Oracle
IFlyTek
GOOGLE INC
Amazon
Microsoft
IBM
List of Tables
 Table 1. Global Customer Service Automation Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031
 Table 2. Key Players of Knowledge Center
 Table 3. Key Players of Hotline Voice Robot
 Table 4. Key Players of Online Customer Service Robot
 Table 5. Key Players of Video Customer Service Robot
 Table 6. Key Players of Other
 Table 7. Global Customer Service Automation Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031
 Table 8. Global Customer Service Automation Market Size by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 9. Global Customer Service Automation Market Size by Region (2020-2025) & (US$ Million)
 Table 10. Global Customer Service Automation Market Share by Region (2020-2025)
 Table 11. Global Customer Service Automation Forecasted Market Size by Region (2026-2031) & (US$ Million)
 Table 12. Global Customer Service Automation Market Share by Region (2026-2031)
 Table 13. Customer Service Automation Market Trends
 Table 14. Customer Service Automation Market Drivers
 Table 15. Customer Service Automation Market Challenges
 Table 16. Customer Service Automation Market Restraints
 Table 17. Global Customer Service Automation Revenue by Players (2020-2025) & (US$ Million)
 Table 18. Global Customer Service Automation Market Share by Players (2020-2025)
 Table 19. Global Top Customer Service Automation Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Service Automation as of 2024)
 Table 20. Ranking of Global Top Customer Service Automation Companies by Revenue (US$ Million) in 2024
 Table 21. Global 5 Largest Players Market Share by Customer Service Automation Revenue (CR5 and HHI) & (2020-2025)
 Table 22. Global Key Players of Customer Service Automation, Headquarters and Area Served
 Table 23. Global Key Players of Customer Service Automation, Product and Application
 Table 24. Global Key Players of Customer Service Automation, Date of Enter into This Industry
 Table 25. Mergers & Acquisitions, Expansion Plans
 Table 26. Global Customer Service Automation Market Size by Type (2020-2025) & (US$ Million)
 Table 27. Global Customer Service Automation Revenue Market Share by Type (2020-2025)
 Table 28. Global Customer Service Automation Forecasted Market Size by Type (2026-2031) & (US$ Million)
 Table 29. Global Customer Service Automation Revenue Market Share by Type (2026-2031)
 Table 30. Global Customer Service Automation Market Size by Application (2020-2025) & (US$ Million)
 Table 31. Global Customer Service Automation Revenue Market Share by Application (2020-2025)
 Table 32. Global Customer Service Automation Forecasted Market Size by Application (2026-2031) & (US$ Million)
 Table 33. Global Customer Service Automation Revenue Market Share by Application (2026-2031)
 Table 34. North America Customer Service Automation Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 35. North America Customer Service Automation Market Size by Country (2020-2025) & (US$ Million)
 Table 36. North America Customer Service Automation Market Size by Country (2026-2031) & (US$ Million)
 Table 37. Europe Customer Service Automation Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 38. Europe Customer Service Automation Market Size by Country (2020-2025) & (US$ Million)
 Table 39. Europe Customer Service Automation Market Size by Country (2026-2031) & (US$ Million)
 Table 40. Asia-Pacific Customer Service Automation Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 41. Asia-Pacific Customer Service Automation Market Size by Region (2020-2025) & (US$ Million)
 Table 42. Asia-Pacific Customer Service Automation Market Size by Region (2026-2031) & (US$ Million)
 Table 43. Latin America Customer Service Automation Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 44. Latin America Customer Service Automation Market Size by Country (2020-2025) & (US$ Million)
 Table 45. Latin America Customer Service Automation Market Size by Country (2026-2031) & (US$ Million)
 Table 46. Middle East & Africa Customer Service Automation Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 47. Middle East & Africa Customer Service Automation Market Size by Country (2020-2025) & (US$ Million)
 Table 48. Middle East & Africa Customer Service Automation Market Size by Country (2026-2031) & (US$ Million)
 Table 49. Oracle Company Details
 Table 50. Oracle Business Overview
 Table 51. Oracle Customer Service Automation Product
 Table 52. Oracle Revenue in Customer Service Automation Business (2020-2025) & (US$ Million)
 Table 53. Oracle Recent Development
 Table 54. Iflytek Company Details
 Table 55. Iflytek Business Overview
 Table 56. Iflytek Customer Service Automation Product
 Table 57. Iflytek Revenue in Customer Service Automation Business (2020-2025) & (US$ Million)
 Table 58. Iflytek Recent Development
 Table 59. Google Company Details
 Table 60. Google Business Overview
 Table 61. Google Customer Service Automation Product
 Table 62. Google Revenue in Customer Service Automation Business (2020-2025) & (US$ Million)
 Table 63. Google Recent Development
 Table 64. Amazon Company Details
 Table 65. Amazon Business Overview
 Table 66. Amazon Customer Service Automation Product
 Table 67. Amazon Revenue in Customer Service Automation Business (2020-2025) & (US$ Million)
 Table 68. Amazon Recent Development
 Table 69. Microsoft Company Details
 Table 70. Microsoft Business Overview
 Table 71. Microsoft Customer Service Automation Product
 Table 72. Microsoft Revenue in Customer Service Automation Business (2020-2025) & (US$ Million)
 Table 73. Microsoft Recent Development
 Table 74. IBM Company Details
 Table 75. IBM Business Overview
 Table 76. IBM Customer Service Automation Product
 Table 77. IBM Revenue in Customer Service Automation Business (2020-2025) & (US$ Million)
 Table 78. IBM Recent Development
 Table 79. Research Programs/Design for This Report
 Table 80. Key Data Information from Secondary Sources
 Table 81. Key Data Information from Primary Sources
 Table 82. Authors List of This Report


List of Figures
 Figure 1. Customer Service Automation Picture
 Figure 2. Global Customer Service Automation Market Size Comparison by Type (2020-2031) & (US$ Million)
 Figure 3. Global Customer Service Automation Market Share by Type: 2024 VS 2031
 Figure 4. Knowledge Center Features
 Figure 5. Hotline Voice Robot Features
 Figure 6. Online Customer Service Robot Features
 Figure 7. Video Customer Service Robot Features
 Figure 8. Other Features
 Figure 9. Global Customer Service Automation Market Size by Application (2020-2031) & (US$ Million)
 Figure 10. Global Customer Service Automation Market Share by Application: 2024 VS 2031
 Figure 11. Large Enterprise Case Studies
 Figure 12. SME Case Studies
 Figure 13. Customer Service Automation Report Years Considered
 Figure 14. Global Customer Service Automation Market Size (US$ Million), Year-over-Year: 2020-2031
 Figure 15. Global Customer Service Automation Market Size, (US$ Million), 2020 VS 2024 VS 2031
 Figure 16. Global Customer Service Automation Market Share by Region: 2024 VS 2031
 Figure 17. Global Customer Service Automation Market Share by Players in 2024
 Figure 18. Global Top Customer Service Automation Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Service Automation as of 2024)
 Figure 19. The Top 10 and 5 Players Market Share by Customer Service Automation Revenue in 2024
 Figure 20. North America Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 21. North America Customer Service Automation Market Share by Country (2020-2031)
 Figure 22. United States Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 23. Canada Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 24. Europe Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 25. Europe Customer Service Automation Market Share by Country (2020-2031)
 Figure 26. Germany Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 27. France Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 28. U.K. Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 29. Italy Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 30. Russia Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 31. Nordic Countries Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 32. Asia-Pacific Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 33. Asia-Pacific Customer Service Automation Market Share by Region (2020-2031)
 Figure 34. China Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 35. Japan Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 36. South Korea Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 37. Southeast Asia Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 38. India Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 39. Australia Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 40. Latin America Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 41. Latin America Customer Service Automation Market Share by Country (2020-2031)
 Figure 42. Mexico Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 43. Brazil Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 44. Middle East & Africa Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 45. Middle East & Africa Customer Service Automation Market Share by Country (2020-2031)
 Figure 46. Turkey Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 47. Saudi Arabia Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 48. UAE Customer Service Automation Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 49. Oracle Revenue Growth Rate in Customer Service Automation Business (2020-2025)
 Figure 50. Iflytek Revenue Growth Rate in Customer Service Automation Business (2020-2025)
 Figure 51. Google Revenue Growth Rate in Customer Service Automation Business (2020-2025)
 Figure 52. Amazon Revenue Growth Rate in Customer Service Automation Business (2020-2025)
 Figure 53. Microsoft Revenue Growth Rate in Customer Service Automation Business (2020-2025)
 Figure 54. IBM Revenue Growth Rate in Customer Service Automation Business (2020-2025)
 Figure 55. Bottom-up and Top-down Approaches for This Report
 Figure 56. Data Triangulation
 Figure 57. Key Executives Interviewed
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