Global Customer Relationship Management Market Insights and Forecast to 2028

Customer Relationship Management Market:

The global Customer Relationship Management market size is projected to reach US$ 26660 million by 2028, from US$ 23030 million in 2021, at a CAGR of 5.3% during 2022-2028.

Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth.

Fully considering the economic change by this health crisis, On-premise accounting for % of the Customer Relationship Management global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR in the post-COVID-19 period. While BFSI segment is altered to an % CAGR throughout this forecast period.

China Customer Relationship Management market size is valued at US$ million in 2021, while the North America and Europe Customer Relationship Management are US$ million and US$ million, severally. The proportion of the North America is % in 2021, while China and Europe are % and % respectively, and it is predicted that China proportion will reach % in 2028, trailing a CAGR of % through the analysis period. Japan, South Korea, and Southeast Asia are noteworthy markets in Asia, with CAGR %, %, and % respectively for the next 6-year period. As for the Europe Customer Relationship Management landscape, Germany is projected to reach US$ million by 2028 trailing a CAGR of % over the forecast period.

With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Customer Relationship Management market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Customer Relationship Management market in terms of revenue.

Overall, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Customer Relationship Management market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Customer Relationship Management market.

Impact of Covid-19 Outbreak

This section of the report has explored the overall status of the Covid scenario and has offered valuable insights into the changes in supply chain disruption, fluctuations in demand, etc. The analysts have also focused on the key measures that the companies are opting to withstand the harsh scenario.

List of Tables

Table 1. Global Customer Relationship Management Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028

Table 2. Key Players of On-premise

Table 3. Key Players of Cloud

Table 4. Global Customer Relationship Management Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028

Table 5. Global Customer Relationship Management Market Size by Region (US$ Million): 2017 VS 2021 VS 2028

Table 6. Global Customer Relationship Management Market Size by Region (2017-2022) & (US$ Million)

Table 7. Global Customer Relationship Management Market Share by Region (2017-2022)

Table 8. Global Customer Relationship Management Forecasted Market Size by Region (2023-2028) & (US$ Million)

Table 9. Global Customer Relationship Management Market Share by Region (2023-2028)

Table 10. Customer Relationship Management Market Trends

Table 11. Customer Relationship Management Market Drivers

Table 12. Customer Relationship Management Market Challenges

Table 13. Customer Relationship Management Market Restraints

Table 14. Global Customer Relationship Management Revenue by Players (2017-2022) & (US$ Million)

Table 15. Global Customer Relationship Management Revenue Share by Players (2017-2022)

Table 16. Global Top Customer Relationship Management by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Relationship Management as of 2021)

Table 17. Ranking of Global Top Customer Relationship Management Companies by Revenue (US$ Million) in 2021

Table 18. Global 5 Largest Players Market Share by Customer Relationship Management Revenue (CR5 and HHI) & (2017-2022)

Table 19. Key Players Headquarters and Area Served

Table 20. Key Players Customer Relationship Management Product Solution and Service

Table 21. Date of Enter into Customer Relationship Management Market

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Customer Relationship Management Market Size by Type (2017-2022) & (US$ Million)

Table 24. Global Customer Relationship Management Revenue Market Share by Type (2017-2022)

Table 25. Global Customer Relationship Management Forecasted Market Size by Type (2023-2028) & (US$ Million)

Table 26. Global Customer Relationship Management Revenue Market Share by Type (2023-2028)

Table 27. Global Customer Relationship Management Market Size by Application (2017-2022) & (US$ Million)

Table 28. Global Customer Relationship Management Revenue Share by Application (2017-2022)

Table 29. Global Customer Relationship Management Forecasted Market Size by Application (2023-2028) & (US$ Million)

Table 30. Global Customer Relationship Management Revenue Share by Application (2023-2028)

Table 31. North America Customer Relationship Management Market Size by Type (2017-2022) & (US$ Million)

Table 32. North America Customer Relationship Management Market Size by Type (2023-2028) & (US$ Million)

Table 33. North America Customer Relationship Management Market Size by Application (2017-2022) & (US$ Million)

Table 34. North America Customer Relationship Management Market Size by Application (2023-2028) & (US$ Million)

Table 35. North America Customer Relationship Management Market Size by Country (2017-2022) & (US$ Million)

Table 36. North America Customer Relationship Management Market Size by Country (2023-2028) & (US$ Million)

Table 37. Europe Customer Relationship Management Market Size by Type (2017-2022) & (US$ Million)

Table 38. Europe Customer Relationship Management Market Size by Type (2023-2028) & (US$ Million)

Table 39. Europe Customer Relationship Management Market Size by Application (2017-2022) & (US$ Million)

Table 40. Europe Customer Relationship Management Market Size by Application (2023-2028) & (US$ Million)

Table 41. Europe Customer Relationship Management Market Size by Country (2017-2022) & (US$ Million)

Table 42. Europe Customer Relationship Management Market Size by Country (2023-2028) & (US$ Million)

Table 43. Asia Pacific Customer Relationship Management Market Size by Type (2017-2022) & (US$ Million)

Table 44. Asia Pacific Customer Relationship Management Market Size by Type (2023-2028) & (US$ Million)

Table 45. Asia Pacific Customer Relationship Management Market Size by Application (2017-2022) & (US$ Million)

Table 46. Asia Pacific Customer Relationship Management Market Size by Application (2023-2028) & (US$ Million)

Table 47. Asia Pacific Customer Relationship Management Market Size by Region (2017-2022) & (US$ Million)

Table 48. Asia Pacific Customer Relationship Management Market Size by Region (2023-2028) & (US$ Million)

Table 49. Latin America Customer Relationship Management Market Size by Type (2017-2022) & (US$ Million)

Table 50. Latin America Customer Relationship Management Market Size by Type (2023-2028) & (US$ Million)

Table 51. Latin America Customer Relationship Management Market Size by Application (2017-2022) & (US$ Million)

Table 52. Latin America Customer Relationship Management Market Size by Application (2023-2028) & (US$ Million)

Table 53. Latin America Customer Relationship Management Market Size by Country (2017-2022) & (US$ Million)

Table 54. Latin America Customer Relationship Management Market Size by Country (2023-2028) & (US$ Million)

Table 55. Middle East and Africa Customer Relationship Management Market Size by Type (2017-2022) & (US$ Million)

Table 56. Middle East and Africa Customer Relationship Management Market Size by Type (2023-2028) & (US$ Million)

Table 57. Middle East and Africa Customer Relationship Management Market Size by Application (2017-2022) & (US$ Million)

Table 58. Middle East and Africa Customer Relationship Management Market Size by Application (2023-2028) & (US$ Million)

Table 59. Middle East and Africa Customer Relationship Management Market Size by Country (2017-2022) & (US$ Million)

Table 60. Middle East and Africa Customer Relationship Management Market Size by Country (2023-2028) & (US$ Million)

Table 61. Salesforce Company Details

Table 62. Salesforce Business Overview

Table 63. Salesforce Customer Relationship Management Product

Table 64. Salesforce Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million)

Table 65. Salesforce Recent Developments

Table 66. Oracle Company Details

Table 67. Oracle Business Overview

Table 68. Oracle Customer Relationship Management Product

Table 69. Oracle Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million)

Table 70. Oracle Recent Developments

Table 71. SAP Company Details

Table 72. SAP Business Overview

Table 73. SAP Customer Relationship Management Product

Table 74. SAP Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million)

Table 75. SAP Recent Developments

Table 76. Adobe Systems Company Details

Table 77. Adobe Systems Business Overview

Table 78. Adobe Systems Customer Relationship Management Product

Table 79. Adobe Systems Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million)

Table 80. Adobe Systems Recent Developments

Table 81. Genesys Telecommunications Laboratories Company Details

Table 82. Genesys Telecommunications Laboratories Business Overview

Table 83. Genesys Telecommunications Laboratories Customer Relationship Management Product

Table 84. Genesys Telecommunications Laboratories Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million)

Table 85. Genesys Telecommunications Laboratories Recent Developments

Table 86. Microsoft Company Details

Table 87. Microsoft Business Overview

Table 88. Microsoft Customer Relationship Management Product

Table 89. Microsoft Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million)

Table 90. Microsoft Recent Developments

Table 91. Nice Systems Company Details

Table 92. Nice Systems Business Overview

Table 93. Nice Systems Customer Relationship Management Product

Table 94. Nice Systems Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million)

Table 95. Nice Systems Recent Developments

Table 96. Verint Systems Company Details

Table 97. Verint Systems Business Overview

Table 98. Verint Systems Customer Relationship Management Product

Table 99. Verint Systems Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million)

Table 100. Verint Systems Recent Developments

Table 101. Pegasystems Company Details

Table 102. Pegasystems Business Overview

Table 103. Pegasystems Customer Relationship Management Product

Table 104. Pegasystems Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million)

Table 105. Pegasystems Recent Developments

Table 106. IQVIA Company Details

Table 107. IQVIA Business Overview

Table 108. IQVIA Customer Relationship Management Product

Table 109. IQVIA Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million)

Table 110. IQVIA Recent Developments

Table 111. Research Programs/Design for This Report

Table 112. Key Data Information from Secondary Sources

Table 113. Key Data Information from Primary Sources

List of Figures

Figure 1. Global Customer Relationship Management Market Share by Type: 2021 VS 2028

Figure 2. On-premise Features

Figure 3. Cloud Features

Figure 4. Global Customer Relationship Management Market Share by Application: 2021 VS 2028

Figure 5. BFSI Case Studies

Figure 6. Retail Case Studies

Figure 7. Healthcare Case Studies

Figure 8. IT & Telecom Case Studies

Figure 9. Discrete Manufacturing Case Studies

Figure 10. Government & Education Case Studies

Figure 11. Others Case Studies

Figure 12. Customer Relationship Management Report Years Considered

Figure 13. Global Customer Relationship Management Market Size (US$ Million), Year-over-Year: 2017-2028

Figure 14. Global Customer Relationship Management Market Size, (US$ Million), 2017 VS 2021 VS 2028

Figure 15. Global Customer Relationship Management Market Share by Region: 2021 VS 2028

Figure 16. Global Customer Relationship Management Market Share by Players in 2021

Figure 17. Global Top Customer Relationship Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Relationship Management as of 2021)

Figure 18. The Top 10 and 5 Players Market Share by Customer Relationship Management Revenue in 2021

Figure 19. North America Customer Relationship Management Market Size YoY (2017-2028) & (US$ Million)

Figure 20. North America Customer Relationship Management Market Size Market Share by Type (2017-2028)

Figure 21. North America Customer Relationship Management Market Size Market Share by Application (2017-2028)

Figure 22. North America Customer Relationship Management Market Size Share by Country (2017-2028)

Figure 23. United States Customer Relationship Management Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 24. Canada Customer Relationship Management Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 25. Europe Customer Relationship Management Market Size YoY (2017-2028) & (US$ Million)

Figure 26. Europe Customer Relationship Management Market Size Market Share by Type (2017-2028)

Figure 27. Europe Customer Relationship Management Market Size Market Share by Application (2017-2028)

Figure 28. Europe Customer Relationship Management Market Size Share by Country (2017-2028)

Figure 29. Germany Customer Relationship Management Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 30. France Customer Relationship Management Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 31. U.K. Customer Relationship Management Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 32. Italy Customer Relationship Management Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 33. Russia Customer Relationship Management Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 34. Nordic Countries Customer Relationship Management Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 35. Asia-Pacific Customer Relationship Management Market Size YoY (2017-2028) & (US$ Million)

Figure 36. Asia Pacific Customer Relationship Management Market Size Market Share by Type (2017-2028)

Figure 37. Asia Pacific Customer Relationship Management Market Size Market Share by Application (2017-2028)

Figure 38. Asia Pacific Customer Relationship Management Market Size Share by Region (2017-2028)

Figure 39. China Customer Relationship Management Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 40. Japan Customer Relationship Management Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 41. South Korea Customer Relationship Management Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 42. Southeast Asia Customer Relationship Management Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 43. India Customer Relationship Management Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 44. Australia Customer Relationship Management Market Size YoY Growth (2017-2028) & (US$ Million)

List of Figures

Figure 45. Latin America Customer Relationship Management Market Size YoY (2017-2028) & (US$ Million)

Figure 46. Latin America Customer Relationship Management Market Size Market Share by Type (2017-2028)

Figure 47. Latin America Customer Relationship Management Market Size Market Share by Application (2017-2028)

Figure 48. Latin America Customer Relationship Management Market Size Share by Country (2017-2028)

Figure 49. Mexico Customer Relationship Management Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 50. Brazil Customer Relationship Management Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 51. Middle East & Africa Customer Relationship Management Market Size YoY (2017-2028) & (US$ Million)

Figure 52. Middle East and Africa Customer Relationship Management Market Size Market Share by Type (2017-2028)

Figure 53. Middle East and Africa Customer Relationship Management Market Size Market Share by Application (2017-2028)

Figure 54. Middle East and Africa Customer Relationship Management Market Size Share by Country (2017-2028)

Figure 55. Turkey Customer Relationship Management Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 56. Saudi Arabia Customer Relationship Management Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 57. UAE Customer Relationship Management Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 58. Salesforce Revenue Growth Rate in Customer Relationship Management Business (2017-2022)

Figure 59. Oracle Revenue Growth Rate in Customer Relationship Management Business (2017-2022)

Figure 60. SAP Revenue Growth Rate in Customer Relationship Management Business (2017-2022)

Figure 61. Adobe Systems Revenue Growth Rate in Customer Relationship Management Business (2017-2022)

Figure 62. Genesys Telecommunications Laboratories Revenue Growth Rate in Customer Relationship Management Business (2017-2022)

Figure 63. Microsoft Revenue Growth Rate in Customer Relationship Management Business (2017-2022)

Figure 64. Nice Systems Revenue Growth Rate in Customer Relationship Management Business (2017-2022)

Figure 65. Verint Systems Revenue Growth Rate in Customer Relationship Management Business (2017-2022)

Figure 66. Pegasystems Revenue Growth Rate in Customer Relationship Management Business (2017-2022)

Figure 67. IQVIA Revenue Growth Rate in Customer Relationship Management Business (2017-2022)

Figure 68. Bottom-up and Top-down Approaches for This Report

Figure 69. Data Triangulation

Figure 70. Key Executives Interviewed