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Global Customer Relationship Management Market Size, Status and Forecast 2020-2026
Published Date: March 2020
|
Report Code: QYRE-Auto-38F1630
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Global Customer Relationship Management Market Size Status and Forecast 2020 2026

Global Customer Relationship Management Market Size, Status and Forecast 2020-2026

Code: QYRE-Auto-38F1630
Report
March 2020
96 Pages
QYResearch
Region: Global, North America, Japan, Europe, Central & South America,
Description
Table of Content
Tables & Figures

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MARKET SIZE

The global Customer Relationship Management market size is projected to reach USD 25320 Million by 2026, from USD 23740 Million in 2020, at a CAGR of 1.1% during 2021-2026.

CRM MARKET SCOPE

Customer Relationship Management market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Customer Relationship Management market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.

CRM Market Reports

CRM MARKET SEGMENTATION

The following players are covered in this report:

  • Salesforce
  • Oracle
  • SAP
  • Adobe Systems
  • Genesys Telecommunications Laboratories
  • Microsoft
  • Nice Systems
  • Verint Systems Inc.
  • Pegasystems
  • IQVIA

Customer Relationship Management Breakdown Data by Type

  • On-premise
  • Cloud

Customer Relationship Management Breakdown Data by Application

  • BFSI
  • Retail
  • Healthcare
  • IT & Telecom
  • Discrete Manufacturing
  • Government & Education
  • Others

 

Based on regional and country-level analysis, the Customer Relationship Management market has been segmented as follows:

North America

  • United States
  • Canada

Europe

  • Germany
  • France
  • K.
  • Italy
  • Russia
  • Nordic
  • Rest of Europe

Asia-Pacific

  • China
  • Japan
  • South Korea
  • Southeast Asia
  • India
  • Australia
  • Rest of Asia-Pacific

Latin America

  • Mexico
  • Brazil

Middle East & Africa

  • Turkey
  • Saudi Arabia
  • UAE
  • Rest of Middle East & Africa

 To see the full list of related reports click on CRM Market Reports

Attribute

Details

Forecast period

2021 - 2026

Segments covered

Type, Application

Companies covered

Salesforce, Oralce, SAP, Adobe Systems, Microsoft, Nice Systems, Pegasystems, IQVIA.

By Type

Cloud, On-Premise

By Application

BFSI, Retail, Healthcare, IT & telecom, Discrete Manufacturing, Government & Education.
Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Customer Relationship Management Revenue
1.4 Market Analysis by Type
1.4.1 Global Customer Relationship Management Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 On-premise
1.4.3 Cloud
1.5 Market by Application
1.5.1 Global Customer Relationship Management Market Share by Application: 2020 VS 2026
1.5.2 BFSI
1.5.3 Retail
1.5.4 Healthcare
1.5.5 IT & Telecom
1.5.6 Discrete Manufacturing
1.5.7 Government & Education
1.5.8 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends by Regions
2.1 Customer Relationship Management Market Perspective (2015-2026)
2.2 Customer Relationship Management Growth Trends by Regions
2.2.1 Customer Relationship Management Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Customer Relationship Management Historic Market Share by Regions (2015-2020)
2.2.3 Customer Relationship Management Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
2.3.5 Customer Relationship Management Market Growth Strategy
2.3.6 Primary Interviews with Key Customer Relationship Management Players (Opinion Leaders)
3 Competition Landscape by Key Players
3.1 Global Top Customer Relationship Management Players by Market Size
3.1.1 Global Top Customer Relationship Management Players by Revenue (2015-2020)
3.1.2 Global Customer Relationship Management Revenue Market Share by Players (2015-2020)
3.1.3 Global Customer Relationship Management Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Customer Relationship Management Market Concentration Ratio
3.2.1 Global Customer Relationship Management Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Customer Relationship Management Revenue in 2019
3.3 Customer Relationship Management Key Players Head office and Area Served
3.4 Key Players Customer Relationship Management Product Solution and Service
3.5 Date of Enter into Customer Relationship Management Market
3.6 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type (2015-2026)
4.1 Global Customer Relationship Management Historic Market Size by Type (2015-2020)
4.2 Global Customer Relationship Management Forecasted Market Size by Type (2021-2026)
5 Customer Relationship Management Breakdown Data by Application (2015-2026)
5.1 Global Customer Relationship Management Market Size by Application (2015-2020)
5.2 Global Customer Relationship Management Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America Customer Relationship Management Market Size (2015-2020)
6.2 Customer Relationship Management Key Players in North America (2019-2020)
6.3 North America Customer Relationship Management Market Size by Type (2015-2020)
6.4 North America Customer Relationship Management Market Size by Application (2015-2020)
7 Europe
7.1 Europe Customer Relationship Management Market Size (2015-2020)
7.2 Customer Relationship Management Key Players in Europe (2019-2020)
7.3 Europe Customer Relationship Management Market Size by Type (2015-2020)
7.4 Europe Customer Relationship Management Market Size by Application (2015-2020)
8 China
8.1 China Customer Relationship Management Market Size (2015-2020)
8.2 Customer Relationship Management Key Players in China (2019-2020)
8.3 China Customer Relationship Management Market Size by Type (2015-2020)
8.4 China Customer Relationship Management Market Size by Application (2015-2020)
9 Japan
9.1 Japan Customer Relationship Management Market Size (2015-2020)
9.2 Customer Relationship Management Key Players in Japan (2019-2020)
9.3 Japan Customer Relationship Management Market Size by Type (2015-2020)
9.4 Japan Customer Relationship Management Market Size by Application (2015-2020)
10 Southeast Asia
10.1 Southeast Asia Customer Relationship Management Market Size (2015-2020)
10.2 Customer Relationship Management Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Customer Relationship Management Market Size by Type (2015-2020)
10.4 Southeast Asia Customer Relationship Management Market Size by Application (2015-2020)
11 India
11.1 India Customer Relationship Management Market Size (2015-2020)
11.2 Customer Relationship Management Key Players in India (2019-2020)
11.3 India Customer Relationship Management Market Size by Type (2015-2020)
11.4 India Customer Relationship Management Market Size by Application (2015-2020)
12 Central & South America
12.1 Central & South America Customer Relationship Management Market Size (2015-2020)
12.2 Customer Relationship Management Key Players in Central & South America (2019-2020)
12.3 Central & South America Customer Relationship Management Market Size by Type (2015-2020)
12.4 Central & South America Customer Relationship Management Market Size by Application (2015-2020)
13 Key Players Profiles
13.1 Salesforce
13.1.1 Salesforce Company Details
13.1.2 Salesforce Business Overview and Its Total Revenue
13.1.3 Salesforce Customer Relationship Management Introduction
13.1.4 Salesforce Revenue in Customer Relationship Management Business (2015-2020))
13.1.5 Salesforce Recent Development
13.2 Oracle
13.2.1 Oracle Company Details
13.2.2 Oracle Business Overview and Its Total Revenue
13.2.3 Oracle Customer Relationship Management Introduction
13.2.4 Oracle Revenue in Customer Relationship Management Business (2015-2020)
13.2.5 Oracle Recent Development
13.3 SAP
13.3.1 SAP Company Details
13.3.2 SAP Business Overview and Its Total Revenue
13.3.3 SAP Customer Relationship Management Introduction
13.3.4 SAP Revenue in Customer Relationship Management Business (2015-2020)
13.3.5 SAP Recent Development
13.4 Adobe Systems
13.4.1 Adobe Systems Company Details
13.4.2 Adobe Systems Business Overview and Its Total Revenue
13.4.3 Adobe Systems Customer Relationship Management Introduction
13.4.4 Adobe Systems Revenue in Customer Relationship Management Business (2015-2020)
13.4.5 Adobe Systems Recent Development
13.5 Genesys Telecommunications Laboratories
13.5.1 Genesys Telecommunications Laboratories Company Details
13.5.2 Genesys Telecommunications Laboratories Business Overview and Its Total Revenue
13.5.3 Genesys Telecommunications Laboratories Customer Relationship Management Introduction
13.5.4 Genesys Telecommunications Laboratories Revenue in Customer Relationship Management Business (2015-2020)
13.5.5 Genesys Telecommunications Laboratories Recent Development
13.6 Microsoft
13.6.1 Microsoft Company Details
13.6.2 Microsoft Business Overview and Its Total Revenue
13.6.3 Microsoft Customer Relationship Management Introduction
13.6.4 Microsoft Revenue in Customer Relationship Management Business (2015-2020)
13.6.5 Microsoft Recent Development
13.7 Nice Systems
13.7.1 Nice Systems Company Details
13.7.2 Nice Systems Business Overview and Its Total Revenue
13.7.3 Nice Systems Customer Relationship Management Introduction
13.7.4 Nice Systems Revenue in Customer Relationship Management Business (2015-2020)
13.7.5 Nice Systems Recent Development
13.8 Verint Systems Inc.
13.8.1 Verint Systems Inc. Company Details
13.8.2 Verint Systems Inc. Business Overview and Its Total Revenue
13.8.3 Verint Systems Inc. Customer Relationship Management Introduction
13.8.4 Verint Systems Inc. Revenue in Customer Relationship Management Business (2015-2020)
13.8.5 Verint Systems Inc. Recent Development
13.9 Pegasystems
13.9.1 Pegasystems Company Details
13.9.2 Pegasystems Business Overview and Its Total Revenue
13.9.3 Pegasystems Customer Relationship Management Introduction
13.9.4 Pegasystems Revenue in Customer Relationship Management Business (2015-2020)
13.9.5 Pegasystems Recent Development
13.10 IQVIA
13.10.1 IQVIA Company Details
13.10.2 IQVIA Business Overview and Its Total Revenue
13.10.3 IQVIA Customer Relationship Management Introduction
13.10.4 IQVIA Revenue in Customer Relationship Management Business (2015-2020)
13.10.5 IQVIA Recent Development
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
List of Tables
    Table 1. Customer Relationship Management Key Market Segments
    Table 2. Key Players Covered: Ranking by Customer Relationship Management Revenue
    Table 3. Ranking of Global Top Customer Relationship Management Manufacturers by Revenue (US$ Million) in 2019
    Table 4. Global Customer Relationship Management Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
    Table 5. Key Players of On-premise
    Table 6. Key Players of Cloud
    Table 7. Global Customer Relationship Management Market Size Growth by Application (US$ Million): 2020 VS 2026
    Table 8. Global Customer Relationship Management Market Size by Regions (US$ Million): 2020 VS 2026
    Table 9. Global Customer Relationship Management Market Size by Regions (2015-2020) (US$ Million)
    Table 10. Global Customer Relationship Management Market Share by Regions (2015-2020)
    Table 11. Global Customer Relationship Management Forecasted Market Size by Regions (2021-2026) (US$ Million)
    Table 12. Global Customer Relationship Management Market Share by Regions (2021-2026)
    Table 13. Market Top Trends
    Table 14. Key Drivers: Impact Analysis
    Table 15. Key Challenges
    Table 16. Customer Relationship Management Market Growth Strategy
    Table 17. Main Points Interviewed from Key Customer Relationship Management Players
    Table 18. Global Customer Relationship Management Revenue by Players (2015-2020) (Million US$)
    Table 19. Global Customer Relationship Management Market Share by Players (2015-2020)
    Table 20. Global Top Customer Relationship Management Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Relationship Management as of 2019)
    Table 21. Global Customer Relationship Management by Players Market Concentration Ratio (CR5 and HHI)
    Table 22. Key Players Headquarters and Area Served
    Table 23. Key Players Customer Relationship Management Product Solution and Service
    Table 24. Date of Enter into Customer Relationship Management Market
    Table 25. Mergers & Acquisitions, Expansion Plans
    Table 26. Global Customer Relationship Management Market Size by Type (2015-2020) (Million US$)
    Table 27. Global Customer Relationship Management Market Size Share by Type (2015-2020)
    Table 28. Global Customer Relationship Management Revenue Market Share by Type (2021-2026)
    Table 29. Global Customer Relationship Management Market Size Share by Application (2015-2020)
    Table 30. Global Customer Relationship Management Market Size by Application (2015-2020) (Million US$)
    Table 31. Global Customer Relationship Management Market Size Share by Application (2021-2026)
    Table 32. North America Key Players Customer Relationship Management Revenue (2019-2020) (Million US$)
    Table 33. North America Key Players Customer Relationship Management Market Share (2019-2020)
    Table 34. North America Customer Relationship Management Market Size by Type (2015-2020) (Million US$)
    Table 35. North America Customer Relationship Management Market Share by Type (2015-2020)
    Table 36. North America Customer Relationship Management Market Size by Application (2015-2020) (Million US$)
    Table 37. North America Customer Relationship Management Market Share by Application (2015-2020)
    Table 38. Europe Key Players Customer Relationship Management Revenue (2019-2020) (Million US$)
    Table 39. Europe Key Players Customer Relationship Management Market Share (2019-2020)
    Table 40. Europe Customer Relationship Management Market Size by Type (2015-2020) (Million US$)
    Table 41. Europe Customer Relationship Management Market Share by Type (2015-2020)
    Table 42. Europe Customer Relationship Management Market Size by Application (2015-2020) (Million US$)
    Table 43. Europe Customer Relationship Management Market Share by Application (2015-2020)
    Table 44. China Key Players Customer Relationship Management Revenue (2019-2020) (Million US$)
    Table 45. China Key Players Customer Relationship Management Market Share (2019-2020)
    Table 46. China Customer Relationship Management Market Size by Type (2015-2020) (Million US$)
    Table 47. China Customer Relationship Management Market Share by Type (2015-2020)
    Table 48. China Customer Relationship Management Market Size by Application (2015-2020) (Million US$)
    Table 49. China Customer Relationship Management Market Share by Application (2015-2020)
    Table 50. Japan Key Players Customer Relationship Management Revenue (2019-2020) (Million US$)
    Table 51. Japan Key Players Customer Relationship Management Market Share (2019-2020)
    Table 52. Japan Customer Relationship Management Market Size by Type (2015-2020) (Million US$)
    Table 53. Japan Customer Relationship Management Market Share by Type (2015-2020)
    Table 54. Japan Customer Relationship Management Market Size by Application (2015-2020) (Million US$)
    Table 55. Japan Customer Relationship Management Market Share by Application (2015-2020)
    Table 56. Southeast Asia Key Players Customer Relationship Management Revenue (2019-2020) (Million US$)
    Table 57. Southeast Asia Key Players Customer Relationship Management Market Share (2019-2020)
    Table 58. Southeast Asia Customer Relationship Management Market Size by Type (2015-2020) (Million US$)
    Table 59. Southeast Asia Customer Relationship Management Market Share by Type (2015-2020)
    Table 60. Southeast Asia Customer Relationship Management Market Size by Application (2015-2020) (Million US$)
    Table 61. Southeast Asia Customer Relationship Management Market Share by Application (2015-2020)
    Table 62. India Key Players Customer Relationship Management Revenue (2019-2020) (Million US$)
    Table 63. India Key Players Customer Relationship Management Market Share (2019-2020)
    Table 64. India Customer Relationship Management Market Size by Type (2015-2020) (Million US$)
    Table 65. India Customer Relationship Management Market Share by Type (2015-2020)
    Table 66. India Customer Relationship Management Market Size by Application (2015-2020) (Million US$)
    Table 67. India Customer Relationship Management Market Share by Application (2015-2020)
    Table 68. Central & South America Key Players Customer Relationship Management Revenue (2019-2020) (Million US$)
    Table 69. Central & South America Key Players Customer Relationship Management Market Share (2019-2020)
    Table 70. Central & South America Customer Relationship Management Market Size by Type (2015-2020) (Million US$)
    Table 71. Central & South America Customer Relationship Management Market Share by Type (2015-2020)
    Table 72. Central & South America Customer Relationship Management Market Size by Application (2015-2020) (Million US$)
    Table 73. Central & South America Customer Relationship Management Market Share by Application (2015-2020)
    Table 74. Salesforce Company Details
    Table 75. Salesforce Business Overview
    Table 76. Salesforce Product
    Table 77. Salesforce Revenue in Customer Relationship Management Business (2015-2020) (Million US$)
    Table 78. Salesforce Recent Development
    Table 79. Oracle Company Details
    Table 80. Oracle Business Overview
    Table 81. Oracle Product
    Table 82. Oracle Revenue in Customer Relationship Management Business (2015-2020) (Million US$)
    Table 83. Oracle Recent Development
    Table 84. SAP Company Details
    Table 85. SAP Business Overview
    Table 86. SAP Product
    Table 87. SAP Revenue in Customer Relationship Management Business (2015-2020) (Million US$)
    Table 88. SAP Recent Development
    Table 89. Adobe Systems Company Details
    Table 90. Adobe Systems Business Overview
    Table 91. Adobe Systems Product
    Table 92. Adobe Systems Revenue in Customer Relationship Management Business (2015-2020) (Million US$)
    Table 93. Adobe Systems Recent Development
    Table 94. Genesys Telecommunications Laboratories Company Details
    Table 95. Genesys Telecommunications Laboratories Business Overview
    Table 96. Genesys Telecommunications Laboratories Product
    Table 97. Genesys Telecommunications Laboratories Revenue in Customer Relationship Management Business (2015-2020) (Million US$)
    Table 98. Genesys Telecommunications Laboratories Recent Development
    Table 99. Microsoft Company Details
    Table 100. Microsoft Business Overview
    Table 101. Microsoft Product
    Table 102. Microsoft Revenue in Customer Relationship Management Business (2015-2020) (Million US$)
    Table 103. Microsoft Recent Development
    Table 104. Nice Systems Company Details
    Table 105. Nice Systems Business Overview
    Table 106. Nice Systems Product
    Table 107. Nice Systems Revenue in Customer Relationship Management Business (2015-2020) (Million US$)
    Table 108. Nice Systems Recent Development
    Table 109. Verint Systems Inc. Business Overview
    Table 110. Verint Systems Inc. Product
    Table 111. Verint Systems Inc. Company Details
    Table 112. Verint Systems Inc. Revenue in Customer Relationship Management Business (2015-2020) (Million US$)
    Table 113. Verint Systems Inc. Recent Development
    Table 114. Pegasystems Company Details
    Table 115. Pegasystems Business Overview
    Table 116. Pegasystems Product
    Table 117. Pegasystems Revenue in Customer Relationship Management Business (2015-2020) (Million US$)
    Table 118. Pegasystems Recent Development
    Table 119. IQVIA Company Details
    Table 120. IQVIA Business Overview
    Table 121. IQVIA Product
    Table 122. IQVIA Revenue in Customer Relationship Management Business (2015-2020) (Million US$)
    Table 123. IQVIA Recent Development
    Table 124. Research Programs/Design for This Report
    Table 125. Key Data Information from Secondary Sources
    Table 126. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Customer Relationship Management Market Share by Type: 2020 VS 2026
    Figure 2. On-premise Features
    Figure 3. Cloud Features
    Figure 4. Global Customer Relationship Management Market Share by Application: 2020 VS 2026
    Figure 5. BFSI Case Studies
    Figure 6. Retail Case Studies
    Figure 7. Healthcare Case Studies
    Figure 8. IT & Telecom Case Studies
    Figure 9. Discrete Manufacturing Case Studies
    Figure 10. Government & Education Case Studies
    Figure 11. Others Case Studies
    Figure 12. Customer Relationship Management Report Years Considered
    Figure 13. Global Customer Relationship Management Market Size YoY Growth 2015-2026 (US$ Million)
    Figure 14. Global Customer Relationship Management Market Share by Regions: 2020 VS 2026
    Figure 15. Global Customer Relationship Management Market Share by Regions (2021-2026)
    Figure 16. Porter's Five Forces Analysis
    Figure 17. Global Customer Relationship Management Market Share by Players in 2019
    Figure 18. Global Top Customer Relationship Management Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Relationship Management as of 2019
    Figure 19. The Top 10 and 5 Players Market Share by Customer Relationship Management Revenue in 2019
    Figure 20. North America Customer Relationship Management Market Size YoY Growth (2015-2020) (Million US$)
    Figure 21. Europe Customer Relationship Management Market Size YoY Growth (2015-2020) (Million US$)
    Figure 22. China Customer Relationship Management Market Size YoY Growth (2015-2020) (Million US$)
    Figure 23. Japan Customer Relationship Management Market Size YoY Growth (2015-2020) (Million US$)
    Figure 24. Southeast Asia Customer Relationship Management Market Size YoY Growth (2015-2020) (Million US$)
    Figure 25. India Customer Relationship Management Market Size YoY Growth (2015-2020) (Million US$)
    Figure 26. Central & South America Customer Relationship Management Market Size YoY Growth (2015-2020) (Million US$)
    Figure 27. Salesforce Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 28. Salesforce Revenue Growth Rate in Customer Relationship Management Business (2015-2020)
    Figure 29. Oracle Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 30. Oracle Revenue Growth Rate in Customer Relationship Management Business (2015-2020)
    Figure 31. SAP Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 32. SAP Revenue Growth Rate in Customer Relationship Management Business (2015-2020)
    Figure 33. Adobe Systems Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 34. Adobe Systems Revenue Growth Rate in Customer Relationship Management Business (2015-2020)
    Figure 35. Genesys Telecommunications Laboratories Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 36. Genesys Telecommunications Laboratories Revenue Growth Rate in Customer Relationship Management Business (2015-2020)
    Figure 37. Microsoft Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 38. Microsoft Revenue Growth Rate in Customer Relationship Management Business (2015-2020)
    Figure 39. Nice Systems Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 40. Nice Systems Revenue Growth Rate in Customer Relationship Management Business (2015-2020)
    Figure 41. Verint Systems Inc. Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 42. Verint Systems Inc. Revenue Growth Rate in Customer Relationship Management Business (2015-2020)
    Figure 43. Pegasystems Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 44. Pegasystems Revenue Growth Rate in Customer Relationship Management Business (2015-2020)
    Figure 45. IQVIA Total Revenue (US$ Million): 2019 Compared with 2018
    Figure 46. IQVIA Revenue Growth Rate in Customer Relationship Management Business (2015-2020)
    Figure 47. Bottom-up and Top-down Approaches for This Report
    Figure 48. Data Triangulation
    Figure 49. Key Executives Interviewed
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