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Global Customer Relationship Management (CRM) Customer Engagement Center Market Size, Status and Forecast 2021-2027
Published Date: July 2021
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Report Code: QYRE-Auto-17X1532
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Global Customer Relationship Management CRM Customer Engagement Center Market Size Status and Forecast 2021 2027

Global Customer Relationship Management (CRM) Customer Engagement Center Market Size, Status and Forecast 2021-2027

Code: QYRE-Auto-17X1532
Report
July 2021
106 Pages
QYResearch
Region: Global, North America, Europe, Japan, Central & South America,
Description
Table of Content
Tables & Figures
This market examines the global market for customer service and support applications that enable customer service and support agents to engage customers through their preferred communication channel. It covers a wide range of customer service applications for organizations with customer engagement centers (CECs), ranging from very small (fewer than 20 agents) through average size (50 agents) to very large, and distributed centers (over 10,000 agents). At the heart of a CEC is the need for a CRM application with the customer record (typically including account, contact information, purchase history, service history, and open marketing offers). Its core system function is case management, which can sometimes be referred to as incident management, trouble ticketing or problem resolution. It requires a strong ability to create, split, federate, join, assign and escalate cases, often in a collaborative environment.
Market Analysis and Insights: Global Customer Relationship Management (CRM) Customer Engagement Center Market
The global Customer Relationship Management (CRM) Customer Engagement Center market size is projected to reach US$ XX million by 2027, from US$ XX million in 2020, at a CAGR of XX% during 2021-2027.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Customer Relationship Management (CRM) Customer Engagement Center market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Customer Relationship Management (CRM) Customer Engagement Center market in terms of revenue.
On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Customer Relationship Management (CRM) Customer Engagement Center market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Customer Relationship Management (CRM) Customer Engagement Center market.
Global Customer Relationship Management (CRM) Customer Engagement Center Scope and Market Size
Customer Relationship Management (CRM) Customer Engagement Center market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Customer Relationship Management (CRM) Customer Engagement Center market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2016-2027.

Segment by Type

Small (Below 50 agents)
Medium Size (50-500 agents)
Large (over 500 agents)

Segment by Application

BFSI
Education
Manufacturing
Telecom & IT
E-Commerce
Others

BY REGION

North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA

BY COMPANY

Service Cloud
Pegasystems
Microsoft
Oracle
Zendesk
SAP
Brian Manusama
Nadine LeBlanc
Terilyn Palanca
Hai Swinehar
Salesforce
Freshworks
Servicenow
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
1.2.2 Small (Below 50 agents)
1.2.3 Medium Size (50-500 agents)
1.2.4 Large (over 500 agents)
1.3 Market by Application
1.3.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application: 2016 VS 2021 VS 2027
1.3.2 BFSI
1.3.3 Education
1.3.4 Manufacturing
1.3.5 Telecom & IT
1.3.6 E-Commerce
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Perspective (2016-2027)
2.2 Customer Relationship Management (CRM) Customer Engagement Center Growth Trends by Regions
2.2.1 Customer Relationship Management (CRM) Customer Engagement Center Market Size by Regions: 2016 VS 2021 VS 2027
2.2.2 Customer Relationship Management (CRM) Customer Engagement Center Historic Market Share by Regions (2016-2021)
2.2.3 Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Regions (2022-2027)
2.3 Customer Relationship Management (CRM) Customer Engagement Center Industry Dynamic
2.3.1 Customer Relationship Management (CRM) Customer Engagement Center Market Trends
2.3.2 Customer Relationship Management (CRM) Customer Engagement Center Market Drivers
2.3.3 Customer Relationship Management (CRM) Customer Engagement Center Market Challenges
2.3.4 Customer Relationship Management (CRM) Customer Engagement Center Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Revenue
3.1.1 Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Revenue (2016-2021)
3.1.2 Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Players (2016-2021)
3.2 Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Customer Relationship Management (CRM) Customer Engagement Center Revenue
3.4 Global Customer Relationship Management (CRM) Customer Engagement Center Market Concentration Ratio
3.4.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Relationship Management (CRM) Customer Engagement Center Revenue in 2020
3.5 Customer Relationship Management (CRM) Customer Engagement Center Key Players Head office and Area Served
3.6 Key Players Customer Relationship Management (CRM) Customer Engagement Center Product Solution and Service
3.7 Date of Enter into Customer Relationship Management (CRM) Customer Engagement Center Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Relationship Management (CRM) Customer Engagement Center Breakdown Data by Type
4.1 Global Customer Relationship Management (CRM) Customer Engagement Center Historic Market Size by Type (2016-2021)
4.2 Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Type (2022-2027)
5 Customer Relationship Management (CRM) Customer Engagement Center Breakdown Data by Application
5.1 Global Customer Relationship Management (CRM) Customer Engagement Center Historic Market Size by Application (2016-2021)
5.2 Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Application (2022-2027)
6 North America
6.1 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size (2016-2027)
6.2 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type
6.2.1 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2021)
6.2.2 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2022-2027)
6.2.3 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2027)
6.3 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application
6.3.1 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2021)
6.3.2 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2022-2027)
6.3.3 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2027)
6.4 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country
6.4.1 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2016-2021)
6.4.2 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2022-2027)
6.4.3 United States
6.4.4 Canada
7 Europe
7.1 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size (2016-2027)
7.2 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type
7.2.1 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2021)
7.2.2 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2022-2027)
7.2.3 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2027)
7.3 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application
7.3.1 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2021)
7.3.2 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2022-2027)
7.3.3 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2027)
7.4 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country
7.4.1 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2016-2021)
7.4.2 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2022-2027)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic
8 Asia-Pacific
8.1 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size (2016-2027)
8.2 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type
8.2.1 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2021)
8.2.2 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2022-2027)
8.2.3 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2027)
8.3 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application
8.3.1 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2021)
8.3.2 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2022-2027)
8.3.3 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2027)
8.4 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region
8.4.1 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region (2016-2021)
8.4.2 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region (2022-2027)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia
9 Latin America
9.1 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size (2016-2027)
9.2 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type
9.2.1 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2021)
9.2.2 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2022-2027)
9.2.3 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2027)
9.3 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application
9.3.1 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2021)
9.3.2 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2022-2027)
9.3.3 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2027)
9.4 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country
9.4.1 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2016-2021)
9.4.2 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2022-2027)
9.4.3 Mexico
9.4.4 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size (2016-2027)
10.2 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type
10.2.1 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2021)
10.2.2 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2022-2027)
10.2.3 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2027)
10.3 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application
10.3.1 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2021)
10.3.2 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2022-2027)
10.3.3 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2027)
10.4 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country
10.4.1 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2016-2021)
10.4.2 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2022-2027)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE
11 Key Players Profiles
11.1 Service Cloud
11.1.1 Service Cloud Company Details
11.1.2 Service Cloud Business Overview
11.1.3 Service Cloud Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.1.4 Service Cloud Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
11.1.5 Service Cloud Recent Development
11.2 Pegasystems
11.2.1 Pegasystems Company Details
11.2.2 Pegasystems Business Overview
11.2.3 Pegasystems Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.2.4 Pegasystems Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
11.2.5 Pegasystems Recent Development
11.3 Microsoft
11.3.1 Microsoft Company Details
11.3.2 Microsoft Business Overview
11.3.3 Microsoft Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.3.4 Microsoft Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
11.3.5 Microsoft Recent Development
11.4 Oracle
11.4.1 Oracle Company Details
11.4.2 Oracle Business Overview
11.4.3 Oracle Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.4.4 Oracle Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
11.4.5 Oracle Recent Development
11.5 Zendesk
11.5.1 Zendesk Company Details
11.5.2 Zendesk Business Overview
11.5.3 Zendesk Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.5.4 Zendesk Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
11.5.5 Zendesk Recent Development
11.6 SAP
11.6.1 SAP Company Details
11.6.2 SAP Business Overview
11.6.3 SAP Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.6.4 SAP Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
11.6.5 SAP Recent Development
11.7 Brian Manusama
11.7.1 Brian Manusama Company Details
11.7.2 Brian Manusama Business Overview
11.7.3 Brian Manusama Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.7.4 Brian Manusama Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
11.7.5 Brian Manusama Recent Development
11.8 Nadine LeBlanc
11.8.1 Nadine LeBlanc Company Details
11.8.2 Nadine LeBlanc Business Overview
11.8.3 Nadine LeBlanc Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.8.4 Nadine LeBlanc Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
11.8.5 Nadine LeBlanc Recent Development
11.9 Terilyn Palanca
11.9.1 Terilyn Palanca Company Details
11.9.2 Terilyn Palanca Business Overview
11.9.3 Terilyn Palanca Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.9.4 Terilyn Palanca Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
11.9.5 Terilyn Palanca Recent Development
11.10 Hai Swinehar
11.10.1 Hai Swinehar Company Details
11.10.2 Hai Swinehar Business Overview
11.10.3 Hai Swinehar Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.10.4 Hai Swinehar Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
11.10.5 Hai Swinehar Recent Development
11.11 Salesforce
11.11.1 Salesforce Company Details
11.11.2 Salesforce Business Overview
11.11.3 Salesforce Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.11.4 Salesforce Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
11.11.5 Salesforce Recent Development
11.12 Freshworks
11.12.1 Freshworks Company Details
11.12.2 Freshworks Business Overview
11.12.3 Freshworks Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.12.4 Freshworks Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
11.12.5 Freshworks Recent Development
11.13 Servicenow
11.13.1 Servicenow Company Details
11.13.2 Servicenow Business Overview
11.13.3 Servicenow Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.13.4 Servicenow Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
11.13.5 Servicenow Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
    Table 1. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
    Table 2. Key Players of Small (Below 50 agents)
    Table 3. Key Players of Medium Size (50-500 agents)
    Table 4. Key Players of Large (over 500 agents)
    Table 5. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
    Table 6. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
    Table 7. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Regions (2016-2021) & (US$ Million)
    Table 8. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Regions (2016-2021)
    Table 9. Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Regions (2022-2027) & (US$ Million)
    Table 10. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Regions (2022-2027)
    Table 11. Customer Relationship Management (CRM) Customer Engagement Center Market Trends
    Table 12. Customer Relationship Management (CRM) Customer Engagement Center Market Drivers
    Table 13. Customer Relationship Management (CRM) Customer Engagement Center Market Challenges
    Table 14. Customer Relationship Management (CRM) Customer Engagement Center Market Restraints
    Table 15. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue by Players (2016-2021) & (US$ Million)
    Table 16. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Players (2016-2021)
    Table 17. Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Relationship Management (CRM) Customer Engagement Center as of 2020)
    Table 18. Ranking of Global Top Customer Relationship Management (CRM) Customer Engagement Center Companies by Revenue (US$ Million) in 2020
    Table 19. Global 5 Largest Players Market Share by Customer Relationship Management (CRM) Customer Engagement Center Revenue (CR5 and HHI) & (2016-2021)
    Table 20. Key Players Headquarters and Area Served
    Table 21. Key Players Customer Relationship Management (CRM) Customer Engagement Center Product Solution and Service
    Table 22. Date of Enter into Customer Relationship Management (CRM) Customer Engagement Center Market
    Table 23. Mergers & Acquisitions, Expansion Plans
    Table 24. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2021) (US$ Million)
    Table 25. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Type (2016-2021)
    Table 26. Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Type (2022-2027) (US$ Million)
    Table 27. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Type (2022-2027) & (US$ Million)
    Table 28. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Share by Application (2016-2021) & (US$ Million)
    Table 29. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Application (2016-2021)
    Table 30. Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Application (2022-2027) (US$ Million)
    Table 31. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Application (2022-2027) & (US$ Million)
    Table 32. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2021) (US$ Million)
    Table 33. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2022-2027) & (US$ Million)
    Table 34. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2021) (US$ Million)
    Table 35. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2022-2027) & (US$ Million)
    Table 36. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2016-2021) & (US$ Million)
    Table 37. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2022-2027) & (US$ Million)
    Table 38. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2021) (US$ Million)
    Table 39. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2022-2027) & (US$ Million)
    Table 40. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2021) (US$ Million)
    Table 41. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2022-2027) & (US$ Million)
    Table 42. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2016-2021) & (US$ Million)
    Table 43. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2022-2027) & (US$ Million)
    Table 44. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2021) (US$ Million)
    Table 45. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2022-2027) & (US$ Million)
    Table 46. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2021) (US$ Million)
    Table 47. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2022-2027) & (US$ Million)
    Table 48. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region (2016-2021) & (US$ Million)
    Table 49. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region (2022-2027) & (US$ Million)
    Table 50. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2021) (US$ Million)
    Table 51. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2022-2027) & (US$ Million)
    Table 52. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2021) (US$ Million)
    Table 53. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2022-2027) & (US$ Million)
    Table 54. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2016-2021) & (US$ Million)
    Table 55. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2022-2027) & (US$ Million)
    Table 56. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2016-2021) (US$ Million)
    Table 57. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2022-2027) & (US$ Million)
    Table 58. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2016-2021) (US$ Million)
    Table 59. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2022-2027) & (US$ Million)
    Table 60. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2016-2021) & (US$ Million)
    Table 61. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2022-2027) & (US$ Million)
    Table 62. Service Cloud Company Details
    Table 63. Service Cloud Business Overview
    Table 64. Service Cloud Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 65. Service Cloud Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million)
    Table 66. Service Cloud Recent Development
    Table 67. Pegasystems Company Details
    Table 68. Pegasystems Business Overview
    Table 69. Pegasystems Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 70. Pegasystems Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million)
    Table 71. Pegasystems Recent Development
    Table 72. Microsoft Company Details
    Table 73. Microsoft Business Overview
    Table 74. Microsoft Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 75. Microsoft Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million)
    Table 76. Microsoft Recent Development
    Table 77. Oracle Company Details
    Table 78. Oracle Business Overview
    Table 79. Oracle Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 80. Oracle Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million)
    Table 81. Oracle Recent Development
    Table 82. Zendesk Company Details
    Table 83. Zendesk Business Overview
    Table 84. Zendesk Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 85. Zendesk Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million)
    Table 86. Zendesk Recent Development
    Table 87. SAP Company Details
    Table 88. SAP Business Overview
    Table 89. SAP Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 90. SAP Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million)
    Table 91. SAP Recent Development
    Table 92. Brian Manusama Company Details
    Table 93. Brian Manusama Business Overview
    Table 94. Brian Manusama Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 95. Brian Manusama Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million)
    Table 96. Brian Manusama Recent Development
    Table 97. Nadine LeBlanc Company Details
    Table 98. Nadine LeBlanc Business Overview
    Table 99. Nadine LeBlanc Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million)
    Table 100. Nadine LeBlanc Recent Development
    Table 101. Terilyn Palanca Company Details
    Table 102. Terilyn Palanca Business Overview
    Table 103. Terilyn Palanca Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 104. Terilyn Palanca Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million)
    Table 105. Terilyn Palanca Recent Development
    Table 106. Hai Swinehar Company Details
    Table 107. Hai Swinehar Business Overview
    Table 108. Hai Swinehar Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 109. Hai Swinehar Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million)
    Table 110. Hai Swinehar Recent Development
    Table 111. Salesforce Company Details
    Table 112. Salesforce Business Overview
    Table 113. Salesforce Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 114. Salesforce Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million)
    Table 115. Salesforce Recent Development
    Table 116. Freshworks Company Details
    Table 117. Freshworks Business Overview
    Table 118. Freshworks Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 119. Freshworks Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million)
    Table 120. Freshworks Recent Development
    Table 121. Servicenow Company Details
    Table 122. Servicenow Business Overview
    Table 123. Servicenow Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 124. Servicenow Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021) & (US$ Million)
    Table 125. Servicenow Recent Development
    Table 126. Research Programs/Design for This Report
    Table 127. Key Data Information from Secondary Sources
    Table 128. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type: 2020 VS 2027
    Figure 2. Small (Below 50 agents) Features
    Figure 3. Medium Size (50-500 agents) Features
    Figure 4. Large (over 500 agents) Features
    Figure 5. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application: 2020 VS 2027
    Figure 6. BFSI Case Studies
    Figure 7. Education Case Studies
    Figure 8. Manufacturing Case Studies
    Figure 9. Telecom & IT Case Studies
    Figure 10. E-Commerce Case Studies
    Figure 11. Others Case Studies
    Figure 12. Customer Relationship Management (CRM) Customer Engagement Center Report Years Considered
    Figure 13. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size (US$ Million), Year-over-Year: 2016-2027
    Figure 14. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size (US$ Million), 2016 VS 2021 VS 2027
    Figure 15. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Regions: 2020 VS 2027
    Figure 16. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Regions (2022-2027)
    Figure 17. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Players in 2020
    Figure 18. Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Relationship Management (CRM) Customer Engagement Center as of 2020
    Figure 19. The Top 10 and 5 Players Market Share by Customer Relationship Management (CRM) Customer Engagement Center Revenue in 2020
    Figure 20. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Type (2016-2021)
    Figure 21. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Type (2022-2027)
    Figure 22. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 23. North America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2016-2027)
    Figure 24. North America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2016-2027)
    Figure 25. North America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Country (2016-2027)
    Figure 26. United States Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 27. Canada Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 28. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 29. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2016-2027)
    Figure 30. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2016-2027)
    Figure 31. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Share by Country (2016-2027)
    Figure 32. Germany Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 33. France Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 34. U.K. Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 35. Italy Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 36. Russia Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 37. Nordic Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 38. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 39. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2016-2027)
    Figure 40. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2016-2027)
    Figure 41. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Share by Region (2016-2027)
    Figure 42. China Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 43. Japan Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 44. South Korea Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 45. Southeast Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 46. India Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 47. Australia Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 48. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 49. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2016-2027)
    Figure 50. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2016-2027)
    Figure 51. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Country (2016-2027)
    Figure 52. Mexico Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 53. Brazil Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 54. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 55. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2016-2027)
    Figure 56. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2016-2027)
    Figure 57. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Share by Country (2016-2027)
    Figure 58. Turkey Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 59. Saudi Arabia Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 60. UAE Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 61. Service Cloud Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
    Figure 62. Pegasystems Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
    Figure 63. Microsoft Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
    Figure 64. Oracle Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
    Figure 65. Zendesk Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
    Figure 66. SAP Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
    Figure 67. Brian Manusama Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
    Figure 68. Nadine LeBlanc Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
    Figure 69. Terilyn Palanca Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
    Figure 70. Hai Swinehar Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
    Figure 71. Salesforce Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
    Figure 72. Freshworks Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
    Figure 73. Servicenow Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2016-2021)
    Figure 74. Bottom-up and Top-down Approaches for This Report
    Figure 75. Data Triangulation
    Figure 76. Key Executives Interviewed
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