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Global Customer Relationship Management (CRM) Customer Engagement Center Market Insights, Forecast to 2030
Published Date: December 2024
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Report Code: QYRE-Auto-17X1532
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Global Customer Relationship Management CRM Customer Engagement Center Market Insights and Forecast to 2028
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Global Customer Relationship Management (CRM) Customer Engagement Center Market Insights, Forecast to 2030

Code: QYRE-Auto-17X1532
Report
December 2024
Pages:112
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
Service Cloud
Pegasystems
Microsoft
Oracle
Zendesk
SAP
Brian Manusama
Nadine LeBlanc
Terilyn Palanca
Hai Swinehar
Salesforce
Freshworks
ServiceNow

Customer Relationship Management (CRM) Customer Engagement Center Market

This market examines the global market for customer service and support applications that enable customer service and support agents to engage customers through their preferred communication channel. It covers a wide range of customer service applications for organizations with customer engagement centers (CECs), ranging from very small (fewer than 20 agents) through average size (50 agents) to very large, and distributed centers (over 10,000 agents). At the heart of a CEC is the need for a CRM application with the customer record (typically including account, contact information, purchase history, service history, and open marketing offers). Its core system function is case management, which can sometimes be referred to as incident management, trouble ticketing or problem resolution. It requires a strong ability to create, split, federate, join, assign and escalate cases, often in a collaborative environment.
Market Analysis and Insights: Global Customer Relationship Management (CRM) Customer Engagement Center Market
The global Customer Relationship Management (CRM) Customer Engagement Center market is projected to grow from US$ million in 2024 to US$ million by 2030, at a Compound Annual Growth Rate (CAGR) of % during the forecast period.
The US & Canada market for Customer Relationship Management (CRM) Customer Engagement Center is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
The China market for Customer Relationship Management (CRM) Customer Engagement Center is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
The Europe market for Customer Relationship Management (CRM) Customer Engagement Center is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
The global key companies of Customer Relationship Management (CRM) Customer Engagement Center include Service Cloud, Pegasystems, Microsoft, Oracle, Zendesk, SAP, Brian Manusama, Nadine LeBlanc and Terilyn Palanca, etc. In 2023, the global top five players had a share approximately % in terms of revenue.
Customer Relationship Management (CRM) Customer Engagement Center is widely used in various fields, such as BFSI, Education, Manufacturing and Telecom & IT, etc. BFSI provides greatest supports to the Customer Relationship Management (CRM) Customer Engagement Center industry development. In 2023, global % revenue of Customer Relationship Management (CRM) Customer Engagement Center went into BFSI filed and the proportion will reach to % in 2030.
Report Covers:
This report presents an overview of global market for Customer Relationship Management (CRM) Customer Engagement Center market size. Analyses of the global market trends, with historic market revenue data for 2019 - 2023, estimates for 2024, and projections of CAGR through 2030.
This report researches the key producers of Customer Relationship Management (CRM) Customer Engagement Center, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Customer Relationship Management (CRM) Customer Engagement Center, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.
This report focuses on the Customer Relationship Management (CRM) Customer Engagement Center revenue, market share and industry ranking of main companies, data from 2019 to 2024. Identification of the major stakeholders in the global Customer Relationship Management (CRM) Customer Engagement Center market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This report analyzes the segments data by Type and by Application, revenue, and growth rate, from 2019 to 2030. Evaluation and forecast the market size for Customer Relationship Management (CRM) Customer Engagement Center revenue, projected growth trends, production technology, application and end-user industry.
Market Segmentation

Scope of Customer Relationship Management (CRM) Customer Engagement Center Market Report

Report Metric Details
Report Name Customer Relationship Management (CRM) Customer Engagement Center Market
Segment by Type
  • Small (Below 50 agents)
  • Medium Size (50-500 agents)
  • Large (over 500 agents)
Segment by Application
  • BFSI
  • Education
  • Manufacturing
  • Telecom & IT
  • E-Commerce
  • Others
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company Service Cloud, Pegasystems, Microsoft, Oracle, Zendesk, SAP, Brian Manusama, Nadine LeBlanc, Terilyn Palanca, Hai Swinehar, Salesforce, Freshworks, Servicenow
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Revenue of Customer Relationship Management (CRM) Customer Engagement Center in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of Customer Relationship Management (CRM) Customer Engagement Center companies’ competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
  • Chapter 7: Europe by Type, by Application and by country, revenue for each segment.
  • Chapter 8: China by Type, and by Application, revenue for each segment.
  • Chapter 9: Asia (excluding China) by Type, by Application and by region, revenue for each segment.
  • Chapter 10: Middle East, Africa, and Latin America by Type, by Application and by country, revenue for each segment.
  • Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Customer Relationship Management (CRM) Customer Engagement Center revenue, gross margin, and recent development, etc.
  • Chapter 12: Analyst's Viewpoints/Conclusions

FAQ for this report

Who are the main players in the Customer Relationship Management (CRM) Customer Engagement Center Market report?

Ans: The main players in the Customer Relationship Management (CRM) Customer Engagement Center Market are Service Cloud, Pegasystems, Microsoft, Oracle, Zendesk, SAP, Brian Manusama, Nadine LeBlanc, Terilyn Palanca, Hai Swinehar, Salesforce, Freshworks, Servicenow

What are the Application segmentation covered in the Customer Relationship Management (CRM) Customer Engagement Center Market report?

Ans: The Applications covered in the Customer Relationship Management (CRM) Customer Engagement Center Market report are BFSI, Education, Manufacturing, Telecom & IT, E-Commerce, Others

What are the Type segmentation covered in the Customer Relationship Management (CRM) Customer Engagement Center Market report?

Ans: The Types covered in the Customer Relationship Management (CRM) Customer Engagement Center Market report are Small (Below 50 agents), Medium Size (50-500 agents), Large (over 500 agents)

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth Rate by Type, 2019 VS 2023 VS 2030
1.2.2 Small (Below 50 agents)
1.2.3 Medium Size (50-500 agents)
1.2.4 Large (over 500 agents)
1.3 Market by Application
1.3.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth Rate by Application, 2019 VS 2023 VS 2030
1.3.2 BFSI
1.3.3 Education
1.3.4 Manufacturing
1.3.5 Telecom & IT
1.3.6 E-Commerce
1.3.7 Others
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Perspective (2019-2030)
2.2 Global Customer Relationship Management (CRM) Customer Engagement Center Growth Trends by Region
2.2.1 Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Customer Relationship Management (CRM) Customer Engagement Center Historic Market Size by Region (2019-2024)
2.2.3 Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Region (2025-2030)
2.3 Customer Relationship Management (CRM) Customer Engagement Center Market Dynamics
2.3.1 Customer Relationship Management (CRM) Customer Engagement Center Industry Trends
2.3.2 Customer Relationship Management (CRM) Customer Engagement Center Market Drivers
2.3.3 Customer Relationship Management (CRM) Customer Engagement Center Market Challenges
2.3.4 Customer Relationship Management (CRM) Customer Engagement Center Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue Customer Relationship Management (CRM) Customer Engagement Center by Players
3.1.1 Global Customer Relationship Management (CRM) Customer Engagement Center Revenue by Players (2019-2024)
3.1.2 Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Players (2019-2024)
3.2 Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of Customer Relationship Management (CRM) Customer Engagement Center, Ranking by Revenue, 2022 VS 2023 VS 2024
3.4 Global Customer Relationship Management (CRM) Customer Engagement Center Market Concentration Ratio
3.4.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Relationship Management (CRM) Customer Engagement Center Revenue in 2023
3.5 Global Key Players of Customer Relationship Management (CRM) Customer Engagement Center Head office and Area Served
3.6 Global Key Players of Customer Relationship Management (CRM) Customer Engagement Center, Product and Application
3.7 Global Key Players of Customer Relationship Management (CRM) Customer Engagement Center, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Relationship Management (CRM) Customer Engagement Center Breakdown Data by Type
4.1 Global Customer Relationship Management (CRM) Customer Engagement Center Historic Market Size by Type (2019-2024)
4.2 Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Type (2025-2030)
5 Customer Relationship Management (CRM) Customer Engagement Center Breakdown Data by Application
5.1 Global Customer Relationship Management (CRM) Customer Engagement Center Historic Market Size by Application (2019-2024)
5.2 Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size (2019-2030)
6.2 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type
6.2.1 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2019-2024)
6.2.2 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2025-2030)
6.2.3 North America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2019-2030)
6.3 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application
6.3.1 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2019-2024)
6.3.2 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2025-2030)
6.3.3 North America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2019-2030)
6.4 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country
6.4.1 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country: 2019 VS 2023 VS 2030
6.4.2 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2019-2024)
6.4.3 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2025-2030)
6.4.4 U.S.
6.4.5 Canada
7 Europe
7.1 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size (2019-2030)
7.2 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type
7.2.1 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2019-2024)
7.2.2 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2025-2030)
7.2.3 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2019-2030)
7.3 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application
7.3.1 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2019-2024)
7.3.2 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2025-2030)
7.3.3 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2019-2030)
7.4 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country
7.4.1 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country: 2019 VS 2023 VS 2030
7.4.2 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2019-2024)
7.4.3 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2025-2030)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China Customer Relationship Management (CRM) Customer Engagement Center Market Size (2019-2030)
8.2 China Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type
8.2.1 China Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2019-2024)
8.2.2 China Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2025-2030)
8.2.3 China Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2019-2030)
8.3 China Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application
8.3.1 China Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2019-2024)
8.3.2 China Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2025-2030)
8.3.3 China Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2019-2030)
9 Asia (excluding China)
9.1 Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size (2019-2030)
9.2 Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type
9.2.1 Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2019-2024)
9.2.2 Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2025-2030)
9.2.3 Asia Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2019-2030)
9.3 Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application
9.3.1 Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2019-2024)
9.3.2 Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2025-2030)
9.3.3 Asia Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2019-2030)
9.4 Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region
9.4.1 Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region: 2019 VS 2023 VS 2030
9.4.2 Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region (2019-2024)
9.4.3 Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region (2025-2030)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size (2019-2030)
10.2 Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type
10.2.1 Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2019-2024)
10.2.2 Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2025-2030)
10.2.3 Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2019-2030)
10.3 Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application
10.3.1 Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2019-2024)
10.3.2 Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2025-2030)
10.3.3 Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2019-2030)
10.4 Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country
10.4.1 Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country: 2019 VS 2023 VS 2030
10.4.2 Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2019-2024)
10.4.3 Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2025-2030)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 Service Cloud
11.1.1 Service Cloud Company Details
11.1.2 Service Cloud Business Overview
11.1.3 Service Cloud Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.1.4 Service Cloud Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
11.1.5 Service Cloud Recent Developments
11.2 Pegasystems
11.2.1 Pegasystems Company Details
11.2.2 Pegasystems Business Overview
11.2.3 Pegasystems Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.2.4 Pegasystems Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
11.2.5 Pegasystems Recent Developments
11.3 Microsoft
11.3.1 Microsoft Company Details
11.3.2 Microsoft Business Overview
11.3.3 Microsoft Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.3.4 Microsoft Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
11.3.5 Microsoft Recent Developments
11.4 Oracle
11.4.1 Oracle Company Details
11.4.2 Oracle Business Overview
11.4.3 Oracle Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.4.4 Oracle Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
11.4.5 Oracle Recent Developments
11.5 Zendesk
11.5.1 Zendesk Company Details
11.5.2 Zendesk Business Overview
11.5.3 Zendesk Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.5.4 Zendesk Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
11.5.5 Zendesk Recent Developments
11.6 SAP
11.6.1 SAP Company Details
11.6.2 SAP Business Overview
11.6.3 SAP Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.6.4 SAP Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
11.6.5 SAP Recent Developments
11.7 Brian Manusama
11.7.1 Brian Manusama Company Details
11.7.2 Brian Manusama Business Overview
11.7.3 Brian Manusama Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.7.4 Brian Manusama Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
11.7.5 Brian Manusama Recent Developments
11.8 Nadine LeBlanc
11.8.1 Nadine LeBlanc Company Details
11.8.2 Nadine LeBlanc Business Overview
11.8.3 Nadine LeBlanc Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.8.4 Nadine LeBlanc Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
11.8.5 Nadine LeBlanc Recent Developments
11.9 Terilyn Palanca
11.9.1 Terilyn Palanca Company Details
11.9.2 Terilyn Palanca Business Overview
11.9.3 Terilyn Palanca Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.9.4 Terilyn Palanca Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
11.9.5 Terilyn Palanca Recent Developments
11.10 Hai Swinehar
11.10.1 Hai Swinehar Company Details
11.10.2 Hai Swinehar Business Overview
11.10.3 Hai Swinehar Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.10.4 Hai Swinehar Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
11.10.5 Hai Swinehar Recent Developments
11.11 Salesforce
11.11.1 Salesforce Company Details
11.11.2 Salesforce Business Overview
11.11.3 Salesforce Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.11.4 Salesforce Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
11.11.5 Salesforce Recent Developments
11.12 Freshworks
11.12.1 Freshworks Company Details
11.12.2 Freshworks Business Overview
11.12.3 Freshworks Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.12.4 Freshworks Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
11.12.5 Freshworks Recent Developments
11.13 Servicenow
11.13.1 Servicenow Company Details
11.13.2 Servicenow Business Overview
11.13.3 Servicenow Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.13.4 Servicenow Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
11.13.5 Servicenow Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
FEATURED COMPANIES
Service Cloud
Pegasystems
Microsoft
Oracle
Zendesk
SAP
Brian Manusama
Nadine LeBlanc
Terilyn Palanca
Hai Swinehar
Salesforce
Freshworks
ServiceNow
List of Tables
    Table 1. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth Rate by Type (US$ Million), 2019 VS 2023 VS 2030
    Table 2. Key Players of Small (Below 50 agents)
    Table 3. Key Players of Medium Size (50-500 agents)
    Table 4. Key Players of Large (over 500 agents)
    Table 5. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth Rate by Application (US$ Million), 2019 VS 2023 VS 2030
    Table 6. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth Rate (CAGR) by Region (US$ Million): 2019 VS 2023 VS 2030
    Table 7. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region (2019-2024) & (US$ Million)
    Table 8. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Region (2019-2024)
    Table 9. Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Region (2025-2030) & (US$ Million)
    Table 10. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Region (2025-2030)
    Table 11. Customer Relationship Management (CRM) Customer Engagement Center Market Trends
    Table 12. Customer Relationship Management (CRM) Customer Engagement Center Market Drivers
    Table 13. Customer Relationship Management (CRM) Customer Engagement Center Market Challenges
    Table 14. Customer Relationship Management (CRM) Customer Engagement Center Market Restraints
    Table 15. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue by Players (2019-2024) & (US$ Million)
    Table 16. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Share by Players (2019-2024)
    Table 17. Global Top Customer Relationship Management (CRM) Customer Engagement Center by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Relationship Management (CRM) Customer Engagement Center as of 2023)
    Table 18. Global Customer Relationship Management (CRM) Customer Engagement Center Industry Ranking 2022 VS 2023 VS 2024
    Table 19. Global 5 Largest Players Market Share by Customer Relationship Management (CRM) Customer Engagement Center Revenue (CR5 and HHI) & (2019-2024)
    Table 20. Global Key Players of Customer Relationship Management (CRM) Customer Engagement Center, Headquarters and Area Served
    Table 21. Global Key Players of Customer Relationship Management (CRM) Customer Engagement Center, Product and Application
    Table 22. Global Key Players of Customer Relationship Management (CRM) Customer Engagement Center, Product and Application
    Table 23. Mergers & Acquisitions, Expansion Plans
    Table 24. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2019-2024) & (US$ Million)
    Table 25. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Type (2019-2024)
    Table 26. Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Type (2025-2030) & (US$ Million)
    Table 27. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Type (2025-2030)
    Table 28. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2019-2024) & (US$ Million)
    Table 29. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Share by Application (2019-2024)
    Table 30. Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Application (2025-2030) & (US$ Million)
    Table 31. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Share by Application (2025-2030)
    Table 32. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2019-2024) & (US$ Million)
    Table 33. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2025-2030) & (US$ Million)
    Table 34. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2019-2024) & (US$ Million)
    Table 35. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2025-2030) & (US$ Million)
    Table 36. North America Customer Relationship Management (CRM) Customer Engagement Center Growth Rate (CAGR) by Country (US$ Million): 2019 VS 2023 VS 2030
    Table 37. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2019-2024) & (US$ Million)
    Table 38. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2025-2030) & (US$ Million)
    Table 39. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2019-2024) & (US$ Million)
    Table 40. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2025-2030) & (US$ Million)
    Table 41. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2019-2024) & (US$ Million)
    Table 42. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2025-2030) & (US$ Million)
    Table 43. Europe Customer Relationship Management (CRM) Customer Engagement Center Growth Rate (CAGR) by Country (US$ Million): 2019 VS 2023 VS 2030
    Table 44. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2019-2024) & (US$ Million)
    Table 45. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2025-2030) & (US$ Million)
    Table 46. China Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2019-2024) & (US$ Million)
    Table 47. China Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2025-2030) & (US$ Million)
    Table 48. China Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2019-2024) & (US$ Million)
    Table 49. China Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2025-2030) & (US$ Million)
    Table 50. Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2019-2024) & (US$ Million)
    Table 51. Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2025-2030) & (US$ Million)
    Table 52. Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2019-2024) & (US$ Million)
    Table 53. Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2025-2030) & (US$ Million)
    Table 54. Asia Customer Relationship Management (CRM) Customer Engagement Center Growth Rate (CAGR) by Region (US$ Million): 2019 VS 2023 VS 2030
    Table 55. Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region (2019-2024) & (US$ Million)
    Table 56. Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region (2025-2030) & (US$ Million)
    Table 57. Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2019-2024) & (US$ Million)
    Table 58. Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2025-2030) & (US$ Million)
    Table 59. Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2019-2024) & (US$ Million)
    Table 60. Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2025-2030) & (US$ Million)
    Table 61. Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Growth Rate (CAGR) by Country (US$ Million): 2019 VS 2023 VS 2030
    Table 62. Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2019-2024) & (US$ Million)
    Table 63. Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2025-2030) & (US$ Million)
    Table 64. Service Cloud Company Details
    Table 65. Service Cloud Business Overview
    Table 66. Service Cloud Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 67. Service Cloud Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)
    Table 68. Service Cloud Recent Developments
    Table 69. Pegasystems Company Details
    Table 70. Pegasystems Business Overview
    Table 71. Pegasystems Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 72. Pegasystems Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)
    Table 73. Pegasystems Recent Developments
    Table 74. Microsoft Company Details
    Table 75. Microsoft Business Overview
    Table 76. Microsoft Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 77. Microsoft Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)
    Table 78. Microsoft Recent Developments
    Table 79. Oracle Company Details
    Table 80. Oracle Business Overview
    Table 81. Oracle Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 82. Oracle Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)
    Table 83. Oracle Recent Developments
    Table 84. Zendesk Company Details
    Table 85. Zendesk Business Overview
    Table 86. Zendesk Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 87. Zendesk Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)
    Table 88. Zendesk Recent Developments
    Table 89. SAP Company Details
    Table 90. SAP Business Overview
    Table 91. SAP Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 92. SAP Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)
    Table 93. SAP Recent Developments
    Table 94. Brian Manusama Company Details
    Table 95. Brian Manusama Business Overview
    Table 96. Brian Manusama Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 97. Brian Manusama Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)
    Table 98. Brian Manusama Recent Developments
    Table 99. Nadine LeBlanc Company Details
    Table 100. Nadine LeBlanc Business Overview
    Table 101. Nadine LeBlanc Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 102. Nadine LeBlanc Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)
    Table 103. Nadine LeBlanc Recent Developments
    Table 104. Terilyn Palanca Company Details
    Table 105. Terilyn Palanca Business Overview
    Table 106. Terilyn Palanca Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 107. Terilyn Palanca Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)
    Table 108. Terilyn Palanca Recent Developments
    Table 109. Hai Swinehar Company Details
    Table 110. Hai Swinehar Business Overview
    Table 111. Hai Swinehar Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 112. Hai Swinehar Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)
    Table 113. Hai Swinehar Recent Developments
    Table 114. Salesforce Company Details
    Table 115. Salesforce Business Overview
    Table 116. Salesforce Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 117. Salesforce Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)
    Table 118. Salesforce Recent Developments
    Table 119. Freshworks Company Details
    Table 120. Freshworks Business Overview
    Table 121. Freshworks Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 122. Freshworks Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)
    Table 123. Freshworks Recent Developments
    Table 124. Servicenow Company Details
    Table 125. Servicenow Business Overview
    Table 126. Servicenow Customer Relationship Management (CRM) Customer Engagement Center Product
    Table 127. Servicenow Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)
    Table 128. Servicenow Recent Developments
    Table 129. Research Programs/Design for This Report
    Table 130. Key Data Information from Secondary Sources
    Table 131. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth Rate by Type, 2019 VS 2023 VS 2030 (US$ Million)
    Figure 2. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type: 2023 VS 2030
    Figure 3. Small (Below 50 agents) Features
    Figure 4. Medium Size (50-500 agents) Features
    Figure 5. Large (over 500 agents) Features
    Figure 6. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth Rate by Application, 2019 VS 2023 VS 2030 (US$ Million)
    Figure 7. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application: 2023 VS 2030
    Figure 8. BFSI Case Studies
    Figure 9. Education Case Studies
    Figure 10. Manufacturing Case Studies
    Figure 11. Telecom & IT Case Studies
    Figure 12. E-Commerce Case Studies
    Figure 13. Others Case Studies
    Figure 14. Customer Relationship Management (CRM) Customer Engagement Center Report Years Considered
    Figure 15. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size (US$ Million), Year-over-Year: 2019-2030
    Figure 16. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size, (US$ Million), 2019 VS 2023 VS 2030
    Figure 17. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Region: 2023 VS 2030
    Figure 18. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Players in 2023
    Figure 19. Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Relationship Management (CRM) Customer Engagement Center as of 2023)
    Figure 20. The Top 10 and 5 Players Market Share by Customer Relationship Management (CRM) Customer Engagement Center Revenue in 2023
    Figure 21. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 22. North America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2019-2030)
    Figure 23. North America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2019-2030)
    Figure 24. North America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Country (2019-2030)
    Figure 25. United States Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 26. Canada Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 27. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY (2019-2030) & (US$ Million)
    Figure 28. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2019-2030)
    Figure 29. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2019-2030)
    Figure 30. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Share by Country (2019-2030)
    Figure 31. Germany Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 32. France Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 33. U.K. Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 34. Italy Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 35. Russia Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 36. Nordic Countries Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 37. China Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY (2019-2030) & (US$ Million)
    Figure 38. China Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2019-2030)
    Figure 39. China Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2019-2030)
    Figure 40. Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY (2019-2030) & (US$ Million)
    Figure 41. Asia Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2019-2030)
    Figure 42. Asia Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2019-2030)
    Figure 43. Asia Customer Relationship Management (CRM) Customer Engagement Center Market Share by Region (2019-2030)
    Figure 44. Japan Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 45. South Korea Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 46. China Taiwan Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 47. Southeast Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 48. India Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 49. Australia Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 50. Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY (2019-2030) & (US$ Million)
    Figure 51. Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type (2019-2030)
    Figure 52. Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application (2019-2030)
    Figure 53. Middle East, Africa, and Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Country (2019-2030)
    Figure 54. Brazil Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 55. Mexico Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 56. Turkey Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 57. Saudi Arabia Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 58. Israel Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 59. GCC Countries Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 60. Service Cloud Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
    Figure 61. Pegasystems Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
    Figure 62. Microsoft Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
    Figure 63. Oracle Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
    Figure 64. Zendesk Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
    Figure 65. SAP Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
    Figure 66. Brian Manusama Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
    Figure 67. Nadine LeBlanc Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
    Figure 68. Terilyn Palanca Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
    Figure 69. Hai Swinehar Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
    Figure 70. Salesforce Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
    Figure 71. Freshworks Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
    Figure 72. Servicenow Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)
    Figure 73. Bottom-up and Top-down Approaches for This Report
    Figure 74. Data Triangulation
    Figure 75. Key Executives Interviewed
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