Global Customer Relationship Management (CRM) Customer Engagement Center Market Research Report 2024

Customer Relationship Management (CRM) Customer Engagement Center Market

This market examines the global market for customer service and support applications that enable customer service and support agents to engage customers through their preferred communication channel. It covers a wide range of customer service applications for organizations with customer engagement centers (CECs), ranging from very small (fewer than 20 agents) through average size (50 agents) to very large, and distributed centers (over 10,000 agents). At the heart of a CEC is the need for a CRM application with the customer record (typically including account, contact information, purchase history, service history, and open marketing offers). Its core system function is case management, which can sometimes be referred to as incident management, trouble ticketing or problem resolution. It requires a strong ability to create, split, federate, join, assign and escalate cases, often in a collaborative environment.

The global Customer Relationship Management (CRM) Customer Engagement Center market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.

North American market for Customer Relationship Management (CRM) Customer Engagement Center is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

Asia-Pacific market for Customer Relationship Management (CRM) Customer Engagement Center is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

The global market for Customer Relationship Management (CRM) Customer Engagement Center in BFSI is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

The major global companies of Customer Relationship Management (CRM) Customer Engagement Center include Service Cloud, Pegasystems, Microsoft, Oracle, Zendesk, SAP, Brian Manusama, Nadine LeBlanc and Terilyn Palanca, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Customer Relationship Management (CRM) Customer Engagement Center, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Relationship Management (CRM) Customer Engagement Center.

Report Scope

The Customer Relationship Management (CRM) Customer Engagement Center market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Relationship Management (CRM) Customer Engagement Center market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Customer Relationship Management (CRM) Customer Engagement Center companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Service Cloud

Pegasystems

Microsoft

Oracle

Zendesk

SAP

Brian Manusama

Nadine LeBlanc

Terilyn Palanca

Hai Swinehar

Salesforce

Freshworks

Servicenow

Small (Below 50 agents)

Medium Size (50-500 agents)

Large (over 500 agents)

BFSI

Education

Manufacturing

Telecom & IT

E-Commerce

Others

North America

United States

Canada

Europe

Germany

France

UK

Italy

Russia

Nordic Countries

Rest of Europe

Asia-Pacific

China

Japan

South Korea

Southeast Asia

India

Australia

Rest of Asia

Latin America

Mexico

Brazil

Rest of Latin America

Middle East & Africa

Turkey

Saudi Arabia

UAE

Rest of MEA

Scope of Customer Relationship Management (CRM) Customer Engagement Center Market Report

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.

Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.

Chapter 3: Detailed analysis of Customer Relationship Management (CRM) Customer Engagement Center companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.

Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.

Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.

Chapter 12: The main points and conclusions of the report.

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth Rate by Type: 2019 VS 2023 VS 2030

1.2.2 Small (Below 50 agents)

1.2.3 Medium Size (50-500 agents)

1.2.4 Large (over 500 agents)

1.3 Market by Application

1.3.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Growth by Application: 2019 VS 2023 VS 2030

1.3.2 BFSI

1.3.3 Education

1.3.4 Manufacturing

1.3.5 Telecom & IT

1.3.6 E-Commerce

1.3.7 Others

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Perspective (2019-2030)

2.2 Customer Relationship Management (CRM) Customer Engagement Center Growth Trends by Region

2.2.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region: 2019 VS 2023 VS 2030

2.2.2 Customer Relationship Management (CRM) Customer Engagement Center Historic Market Size by Region (2019-2024)

2.2.3 Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Region (2025-2030)

2.3 Customer Relationship Management (CRM) Customer Engagement Center Market Dynamics

2.3.1 Customer Relationship Management (CRM) Customer Engagement Center Industry Trends

2.3.2 Customer Relationship Management (CRM) Customer Engagement Center Market Drivers

2.3.3 Customer Relationship Management (CRM) Customer Engagement Center Market Challenges

2.3.4 Customer Relationship Management (CRM) Customer Engagement Center Market Restraints

3.1 Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Revenue

3.1.1 Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Revenue (2019-2024)

3.1.2 Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Players (2019-2024)

3.2 Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Customer Relationship Management (CRM) Customer Engagement Center Revenue

3.4 Global Customer Relationship Management (CRM) Customer Engagement Center Market Concentration Ratio

3.4.1 Global Customer Relationship Management (CRM) Customer Engagement Center Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Customer Relationship Management (CRM) Customer Engagement Center Revenue in 2023

3.5 Customer Relationship Management (CRM) Customer Engagement Center Key Players Head office and Area Served

3.6 Key Players Customer Relationship Management (CRM) Customer Engagement Center Product Solution and Service

3.7 Date of Enter into Customer Relationship Management (CRM) Customer Engagement Center Market

3.8 Mergers & Acquisitions, Expansion Plans

4.1 Global Customer Relationship Management (CRM) Customer Engagement Center Historic Market Size by Type (2019-2024)

4.2 Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Type (2025-2030)

5.1 Global Customer Relationship Management (CRM) Customer Engagement Center Historic Market Size by Application (2019-2024)

5.2 Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Application (2025-2030)

6.1 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size (2019-2030)

6.2 North America Customer Relationship Management (CRM) Customer Engagement Center Market Growth Rate by Country: 2019 VS 2023 VS 2030

6.3 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2019-2024)

6.4 North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2025-2030)

6.5 United States

6.6 Canada

7.1 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size (2019-2030)

7.2 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Growth Rate by Country: 2019 VS 2023 VS 2030

7.3 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2019-2024)

7.4 Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2025-2030)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8.1 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size (2019-2030)

8.2 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Growth Rate by Region: 2019 VS 2023 VS 2030

8.3 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region (2019-2024)

8.4 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region (2025-2030)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9.1 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size (2019-2030)

9.2 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Growth Rate by Country: 2019 VS 2023 VS 2030

9.3 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2019-2024)

9.4 Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2025-2030)

9.5 Mexico

9.6 Brazil

10.1 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size (2019-2030)

10.2 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Growth Rate by Country: 2019 VS 2023 VS 2030

10.3 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2019-2024)

10.4 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2025-2030)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11.1 Service Cloud

11.1.1 Service Cloud Company Detail

11.1.2 Service Cloud Business Overview

11.1.3 Service Cloud Customer Relationship Management (CRM) Customer Engagement Center Introduction

11.1.4 Service Cloud Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

11.1.5 Service Cloud Recent Development

11.2 Pegasystems

11.2.1 Pegasystems Company Detail

11.2.2 Pegasystems Business Overview

11.2.3 Pegasystems Customer Relationship Management (CRM) Customer Engagement Center Introduction

11.2.4 Pegasystems Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

11.2.5 Pegasystems Recent Development

11.3 Microsoft

11.3.1 Microsoft Company Detail

11.3.2 Microsoft Business Overview

11.3.3 Microsoft Customer Relationship Management (CRM) Customer Engagement Center Introduction

11.3.4 Microsoft Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

11.3.5 Microsoft Recent Development

11.4 Oracle

11.4.1 Oracle Company Detail

11.4.2 Oracle Business Overview

11.4.3 Oracle Customer Relationship Management (CRM) Customer Engagement Center Introduction

11.4.4 Oracle Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

11.4.5 Oracle Recent Development

11.5 Zendesk

11.5.1 Zendesk Company Detail

11.5.2 Zendesk Business Overview

11.5.3 Zendesk Customer Relationship Management (CRM) Customer Engagement Center Introduction

11.5.4 Zendesk Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

11.5.5 Zendesk Recent Development

11.6 SAP

11.6.1 SAP Company Detail

11.6.2 SAP Business Overview

11.6.3 SAP Customer Relationship Management (CRM) Customer Engagement Center Introduction

11.6.4 SAP Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

11.6.5 SAP Recent Development

11.7 Brian Manusama

11.7.1 Brian Manusama Company Detail

11.7.2 Brian Manusama Business Overview

11.7.3 Brian Manusama Customer Relationship Management (CRM) Customer Engagement Center Introduction

11.7.4 Brian Manusama Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

11.7.5 Brian Manusama Recent Development

11.8 Nadine LeBlanc

11.8.1 Nadine LeBlanc Company Detail

11.8.2 Nadine LeBlanc Business Overview

11.8.3 Nadine LeBlanc Customer Relationship Management (CRM) Customer Engagement Center Introduction

11.8.4 Nadine LeBlanc Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

11.8.5 Nadine LeBlanc Recent Development

11.9 Terilyn Palanca

11.9.1 Terilyn Palanca Company Detail

11.9.2 Terilyn Palanca Business Overview

11.9.3 Terilyn Palanca Customer Relationship Management (CRM) Customer Engagement Center Introduction

11.9.4 Terilyn Palanca Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

11.9.5 Terilyn Palanca Recent Development

11.10 Hai Swinehar

11.10.1 Hai Swinehar Company Detail

11.10.2 Hai Swinehar Business Overview

11.10.3 Hai Swinehar Customer Relationship Management (CRM) Customer Engagement Center Introduction

11.10.4 Hai Swinehar Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

11.10.5 Hai Swinehar Recent Development

11.11 Salesforce

11.11.1 Salesforce Company Detail

11.11.2 Salesforce Business Overview

11.11.3 Salesforce Customer Relationship Management (CRM) Customer Engagement Center Introduction

11.11.4 Salesforce Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

11.11.5 Salesforce Recent Development

11.12 Freshworks

11.12.1 Freshworks Company Detail

11.12.2 Freshworks Business Overview

11.12.3 Freshworks Customer Relationship Management (CRM) Customer Engagement Center Introduction

11.12.4 Freshworks Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

11.12.5 Freshworks Recent Development

11.13 Servicenow

11.13.1 Servicenow Company Detail

11.13.2 Servicenow Business Overview

11.13.3 Servicenow Customer Relationship Management (CRM) Customer Engagement Center Introduction

11.13.4 Servicenow Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

11.13.5 Servicenow Recent Development

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

List of Tables

    Table 1. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030

    Table 2. Key Players of Small (Below 50 agents)

    Table 3. Key Players of Medium Size (50-500 agents)

    Table 4. Key Players of Large (over 500 agents)

    Table 5. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030

    Table 6. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region (US$ Million): 2019 VS 2023 VS 2030

    Table 7. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region (2019-2024) & (US$ Million)

    Table 8. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Region (2019-2024)

    Table 9. Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Region (2025-2030) & (US$ Million)

    Table 10. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Region (2025-2030)

    Table 11. Customer Relationship Management (CRM) Customer Engagement Center Market Trends

    Table 12. Customer Relationship Management (CRM) Customer Engagement Center Market Drivers

    Table 13. Customer Relationship Management (CRM) Customer Engagement Center Market Challenges

    Table 14. Customer Relationship Management (CRM) Customer Engagement Center Market Restraints

    Table 15. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue by Players (2019-2024) & (US$ Million)

    Table 16. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Players (2019-2024)

    Table 17. Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Relationship Management (CRM) Customer Engagement Center as of 2023)

    Table 18. Ranking of Global Top Customer Relationship Management (CRM) Customer Engagement Center Companies by Revenue (US$ Million) in 2023

    Table 19. Global 5 Largest Players Market Share by Customer Relationship Management (CRM) Customer Engagement Center Revenue (CR5 and HHI) & (2019-2024)

    Table 20. Key Players Headquarters and Area Served

    Table 21. Key Players Customer Relationship Management (CRM) Customer Engagement Center Product Solution and Service

    Table 22. Date of Enter into Customer Relationship Management (CRM) Customer Engagement Center Market

    Table 23. Mergers & Acquisitions, Expansion Plans

    Table 24. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Type (2019-2024) & (US$ Million)

    Table 25. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Type (2019-2024)

    Table 26. Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Type (2025-2030) & (US$ Million)

    Table 27. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Type (2025-2030)

    Table 28. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size by Application (2019-2024) & (US$ Million)

    Table 29. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Application (2019-2024)

    Table 30. Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted Market Size by Application (2025-2030) & (US$ Million)

    Table 31. Global Customer Relationship Management (CRM) Customer Engagement Center Revenue Market Share by Application (2025-2030)

    Table 32. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

    Table 33. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2019-2024) & (US$ Million)

    Table 34. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2025-2030) & (US$ Million)

    Table 35. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

    Table 36. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2019-2024) & (US$ Million)

    Table 37. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2025-2030) & (US$ Million)

    Table 38. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth Rate by Region (US$ Million): 2019 VS 2023 VS 2030

    Table 39. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region (2019-2024) & (US$ Million)

    Table 40. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size by Region (2025-2030) & (US$ Million)

    Table 41. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

    Table 42. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2019-2024) & (US$ Million)

    Table 43. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2025-2030) & (US$ Million)

    Table 44. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

    Table 45. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2019-2024) & (US$ Million)

    Table 46. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size by Country (2025-2030) & (US$ Million)

    Table 47. Service Cloud Company Detail

    Table 48. Service Cloud Business Overview

    Table 49. Service Cloud Customer Relationship Management (CRM) Customer Engagement Center Product

    Table 50. Service Cloud Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)

    Table 51. Service Cloud Recent Development

    Table 52. Pegasystems Company Detail

    Table 53. Pegasystems Business Overview

    Table 54. Pegasystems Customer Relationship Management (CRM) Customer Engagement Center Product

    Table 55. Pegasystems Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)

    Table 56. Pegasystems Recent Development

    Table 57. Microsoft Company Detail

    Table 58. Microsoft Business Overview

    Table 59. Microsoft Customer Relationship Management (CRM) Customer Engagement Center Product

    Table 60. Microsoft Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)

    Table 61. Microsoft Recent Development

    Table 62. Oracle Company Detail

    Table 63. Oracle Business Overview

    Table 64. Oracle Customer Relationship Management (CRM) Customer Engagement Center Product

    Table 65. Oracle Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)

    Table 66. Oracle Recent Development

    Table 67. Zendesk Company Detail

    Table 68. Zendesk Business Overview

    Table 69. Zendesk Customer Relationship Management (CRM) Customer Engagement Center Product

    Table 70. Zendesk Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)

    Table 71. Zendesk Recent Development

    Table 72. SAP Company Detail

    Table 73. SAP Business Overview

    Table 74. SAP Customer Relationship Management (CRM) Customer Engagement Center Product

    Table 75. SAP Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)

    Table 76. SAP Recent Development

    Table 77. Brian Manusama Company Detail

    Table 78. Brian Manusama Business Overview

    Table 79. Brian Manusama Customer Relationship Management (CRM) Customer Engagement Center Product

    Table 80. Brian Manusama Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)

    Table 81. Brian Manusama Recent Development

    Table 82. Nadine LeBlanc Company Detail

    Table 83. Nadine LeBlanc Business Overview

    Table 84. Nadine LeBlanc Customer Relationship Management (CRM) Customer Engagement Center Product

    Table 85. Nadine LeBlanc Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)

    Table 86. Nadine LeBlanc Recent Development

    Table 87. Terilyn Palanca Company Detail

    Table 88. Terilyn Palanca Business Overview

    Table 89. Terilyn Palanca Customer Relationship Management (CRM) Customer Engagement Center Product

    Table 90. Terilyn Palanca Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)

    Table 91. Terilyn Palanca Recent Development

    Table 92. Hai Swinehar Company Detail

    Table 93. Hai Swinehar Business Overview

    Table 94. Hai Swinehar Customer Relationship Management (CRM) Customer Engagement Center Product

    Table 95. Hai Swinehar Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)

    Table 96. Hai Swinehar Recent Development

    Table 97. Salesforce Company Detail

    Table 98. Salesforce Business Overview

    Table 99. Salesforce Customer Relationship Management (CRM) Customer Engagement Center Product

    Table 100. Salesforce Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)

    Table 101. Salesforce Recent Development

    Table 102. Freshworks Company Detail

    Table 103. Freshworks Business Overview

    Table 104. Freshworks Customer Relationship Management (CRM) Customer Engagement Center Product

    Table 105. Freshworks Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)

    Table 106. Freshworks Recent Development

    Table 107. Servicenow Company Detail

    Table 108. Servicenow Business Overview

    Table 109. Servicenow Customer Relationship Management (CRM) Customer Engagement Center Product

    Table 110. Servicenow Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024) & (US$ Million)

    Table 111. Servicenow Recent Development

    Table 112. Research Programs/Design for This Report

    Table 113. Key Data Information from Secondary Sources

    Table 114. Key Data Information from Primary Sources

List of Figures

    Figure 1. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Comparison by Type (2024-2030) & (US$ Million)

    Figure 2. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Type: 2023 VS 2030

    Figure 3. Small (Below 50 agents) Features

    Figure 4. Medium Size (50-500 agents) Features

    Figure 5. Large (over 500 agents) Features

    Figure 6. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size Comparison by Application (2024-2030) & (US$ Million)

    Figure 7. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Application: 2023 VS 2030

    Figure 8. BFSI Case Studies

    Figure 9. Education Case Studies

    Figure 10. Manufacturing Case Studies

    Figure 11. Telecom & IT Case Studies

    Figure 12. E-Commerce Case Studies

    Figure 13. Others Case Studies

    Figure 14. Customer Relationship Management (CRM) Customer Engagement Center Report Years Considered

    Figure 15. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size (US$ Million), Year-over-Year: 2019-2030

    Figure 16. Global Customer Relationship Management (CRM) Customer Engagement Center Market Size, (US$ Million), 2019 VS 2023 VS 2030

    Figure 17. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Region: 2023 VS 2030

    Figure 18. Global Customer Relationship Management (CRM) Customer Engagement Center Market Share by Players in 2023

    Figure 19. Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Relationship Management (CRM) Customer Engagement Center as of 2023)

    Figure 20. The Top 10 and 5 Players Market Share by Customer Relationship Management (CRM) Customer Engagement Center Revenue in 2023

    Figure 21. North America Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 22. North America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Country (2019-2030)

    Figure 23. United States Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 24. Canada Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 25. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 26. Europe Customer Relationship Management (CRM) Customer Engagement Center Market Share by Country (2019-2030)

    Figure 27. Germany Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 28. France Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 29. U.K. Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 30. Italy Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 31. Russia Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 32. Nordic Countries Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 33. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 34. Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center Market Share by Region (2019-2030)

    Figure 35. China Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 36. Japan Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 37. South Korea Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 38. Southeast Asia Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 39. India Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 40. Australia Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 41. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 42. Latin America Customer Relationship Management (CRM) Customer Engagement Center Market Share by Country (2019-2030)

    Figure 43. Mexico Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 44. Brazil Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 45. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 46. Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center Market Share by Country (2019-2030)

    Figure 47. Turkey Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 48. Saudi Arabia Customer Relationship Management (CRM) Customer Engagement Center Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 49. Service Cloud Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

    Figure 50. Pegasystems Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

    Figure 51. Microsoft Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

    Figure 52. Oracle Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

    Figure 53. Zendesk Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

    Figure 54. SAP Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

    Figure 55. Brian Manusama Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

    Figure 56. Nadine LeBlanc Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

    Figure 57. Terilyn Palanca Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

    Figure 58. Hai Swinehar Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

    Figure 59. Salesforce Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

    Figure 60. Freshworks Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

    Figure 61. Servicenow Revenue Growth Rate in Customer Relationship Management (CRM) Customer Engagement Center Business (2019-2024)

    Figure 62. Bottom-up and Top-down Approaches for This Report

    Figure 63. Data Triangulation

    Figure 64. Key Executives Interviewed