A Social Customer Service App is a software application designed to facilitate customer service interactions through social media platforms and other digital channels.

The global Social Customer Service App market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of %during the forecast period 2024-2030.

North American market for Social Customer Service App is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

Asia-Pacific market for Social Customer Service App is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

The global market for Social Customer Service App in Retail and E-Commerce is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

The major global companies of Social Customer Service App include Zendesk, Sprout Social, Hootsuite, Buffer, HubSpot, Salesforce Service Cloud, Freshdesk, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Social Customer Service App, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Social Customer Service App.

The Social Customer Service App market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Social Customer Service App market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Social Customer Service App companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of Social Customer Service App Market Report

Report Metric	Details
Report Name	Social Customer Service App Market
Segment by Type	Cloud-Based On-Premises
Segment by Application	Retail and E-Commerce Entertainment and Media Healthcare and Pharmaceuticals Financial Industry Other
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Zendesk, Sprout Social, Hootsuite, Buffer, HubSpot, Salesforce Service Cloud, Freshdesk
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Social Customer Service App company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Social Customer Service App Market report?

Ans: The main players in the Social Customer Service App Market are Zendesk, Sprout Social, Hootsuite, Buffer, HubSpot, Salesforce Service Cloud, Freshdesk

What are the Application segmentation covered in the Social Customer Service App Market report?

Ans: The Applications covered in the Social Customer Service App Market report are Retail and E-Commerce, Entertainment and Media, Healthcare and Pharmaceuticals, Financial Industry, Other

What are the Type segmentation covered in the Social Customer Service App Market report?

Ans: The Types covered in the Social Customer Service App Market report are Cloud-Based, On-Premises

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Social Customer Service App Market Size Growth Rate by Type: 2019 VS 2023 VS 2030

1.2.2 Cloud-Based

1.2.3 On-Premises

1.3 Market by Application

1.3.1 Global Social Customer Service App Market Growth by Application: 2019 VS 2023 VS 2030

1.3.2 Retail and E-Commerce

1.3.3 Entertainment and Media

1.3.4 Healthcare and Pharmaceuticals

1.3.5 Financial Industry

1.3.6 Other

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global Social Customer Service App Market Perspective (2019-2030)

2.2 Global Social Customer Service App Growth Trends by Region

2.2.1 Global Social Customer Service App Market Size by Region: 2019 VS 2023 VS 2030

2.2.2 Social Customer Service App Historic Market Size by Region (2019-2024)

2.2.3 Social Customer Service App Forecasted Market Size by Region (2025-2030)

2.3 Social Customer Service App Market Dynamics

2.3.1 Social Customer Service App Industry Trends

2.3.2 Social Customer Service App Market Drivers

2.3.3 Social Customer Service App Market Challenges

2.3.4 Social Customer Service App Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Social Customer Service App Players by Revenue

3.1.1 Global Top Social Customer Service App Players by Revenue (2019-2024)

3.1.2 Global Social Customer Service App Revenue Market Share by Players (2019-2024)

3.2 Global Social Customer Service App Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players Ranking by Social Customer Service App Revenue

3.4 Global Social Customer Service App Market Concentration Ratio

3.4.1 Global Social Customer Service App Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Social Customer Service App Revenue in 2023

3.5 Global Key Players of Social Customer Service App Head office and Area Served

3.6 Global Key Players of Social Customer Service App, Product and Application

3.7 Global Key Players of Social Customer Service App, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 Social Customer Service App Breakdown Data by Type

4.1 Global Social Customer Service App Historic Market Size by Type (2019-2024)

4.2 Global Social Customer Service App Forecasted Market Size by Type (2025-2030)

5 Social Customer Service App Breakdown Data by Application

5.1 Global Social Customer Service App Historic Market Size by Application (2019-2024)

5.2 Global Social Customer Service App Forecasted Market Size by Application (2025-2030)

6 North America

6.1 North America Social Customer Service App Market Size (2019-2030)

6.2 North America Social Customer Service App Market Growth Rate by Country: 2019 VS 2023 VS 2030

6.3 North America Social Customer Service App Market Size by Country (2019-2024)

6.4 North America Social Customer Service App Market Size by Country (2025-2030)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Social Customer Service App Market Size (2019-2030)

7.2 Europe Social Customer Service App Market Growth Rate by Country: 2019 VS 2023 VS 2030

7.3 Europe Social Customer Service App Market Size by Country (2019-2024)

7.4 Europe Social Customer Service App Market Size by Country (2025-2030)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Social Customer Service App Market Size (2019-2030)

8.2 Asia-Pacific Social Customer Service App Market Growth Rate by Country: 2019 VS 2023 VS 2030

8.3 Asia-Pacific Social Customer Service App Market Size by Region (2019-2024)

8.4 Asia-Pacific Social Customer Service App Market Size by Region (2025-2030)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Social Customer Service App Market Size (2019-2030)

9.2 Latin America Social Customer Service App Market Growth Rate by Country: 2019 VS 2023 VS 2030

9.3 Latin America Social Customer Service App Market Size by Country (2019-2024)

9.4 Latin America Social Customer Service App Market Size by Country (2025-2030)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Social Customer Service App Market Size (2019-2030)

10.2 Middle East & Africa Social Customer Service App Market Growth Rate by Country: 2019 VS 2023 VS 2030

10.3 Middle East & Africa Social Customer Service App Market Size by Country (2019-2024)

10.4 Middle East & Africa Social Customer Service App Market Size by Country (2025-2030)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Zendesk

11.1.1 Zendesk Company Details

11.1.2 Zendesk Business Overview

11.1.3 Zendesk Social Customer Service App Introduction

11.1.4 Zendesk Revenue in Social Customer Service App Business (2019-2024)

11.1.5 Zendesk Recent Development

11.2 Sprout Social

11.2.1 Sprout Social Company Details

11.2.2 Sprout Social Business Overview

11.2.3 Sprout Social Social Customer Service App Introduction

11.2.4 Sprout Social Revenue in Social Customer Service App Business (2019-2024)

11.2.5 Sprout Social Recent Development

11.3 Hootsuite

11.3.1 Hootsuite Company Details

11.3.2 Hootsuite Business Overview

11.3.3 Hootsuite Social Customer Service App Introduction

11.3.4 Hootsuite Revenue in Social Customer Service App Business (2019-2024)

11.3.5 Hootsuite Recent Development

11.4 Buffer

11.4.1 Buffer Company Details

11.4.2 Buffer Business Overview

11.4.3 Buffer Social Customer Service App Introduction

11.4.4 Buffer Revenue in Social Customer Service App Business (2019-2024)

11.4.5 Buffer Recent Development

11.5 HubSpot

11.5.1 HubSpot Company Details

11.5.2 HubSpot Business Overview

11.5.3 HubSpot Social Customer Service App Introduction

11.5.4 HubSpot Revenue in Social Customer Service App Business (2019-2024)

11.5.5 HubSpot Recent Development

11.6 Salesforce Service Cloud

11.6.1 Salesforce Service Cloud Company Details

11.6.2 Salesforce Service Cloud Business Overview

11.6.3 Salesforce Service Cloud Social Customer Service App Introduction

11.6.4 Salesforce Service Cloud Revenue in Social Customer Service App Business (2019-2024)

11.6.5 Salesforce Service Cloud Recent Development

11.7 Freshdesk

11.7.1 Freshdesk Company Details

11.7.2 Freshdesk Business Overview

11.7.3 Freshdesk Social Customer Service App Introduction

11.7.4 Freshdesk Revenue in Social Customer Service App Business (2019-2024)

11.7.5 Freshdesk Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.1.1 Research Programs/Design

13.1.1.2 Market Size Estimation

13.1.1.3 Market Breakdown and Data Triangulation

13.1.2 Data Source

13.1.2.1 Secondary Sources

13.1.2.2 Primary Sources

13.2 Author Details

13.3 Disclaimer

FEATURED COMPANIES

Salesforce Service Cloud

Freshdesk

List of Tables

Table 1. Global Social Customer Service App Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030

Table 2. Key Players of Cloud-Based

Table 3. Key Players of On-Premises

Table 4. Global Social Customer Service App Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030

Table 5. Global Social Customer Service App Market Size by Region (US$ Million): 2019 VS 2023 VS 2030

Table 6. Global Social Customer Service App Market Size by Region (2019-2024) & (US$ Million)

Table 7. Global Social Customer Service App Market Share by Region (2019-2024)

Table 8. Global Social Customer Service App Forecasted Market Size by Region (2025-2030) & (US$ Million)

Table 9. Global Social Customer Service App Market Share by Region (2025-2030)

Table 10. Social Customer Service App Market Trends

Table 11. Social Customer Service App Market Drivers

Table 12. Social Customer Service App Market Challenges

Table 13. Social Customer Service App Market Restraints

Table 14. Global Social Customer Service App Revenue by Players (2019-2024) & (US$ Million)

Table 15. Global Social Customer Service App Market Share by Players (2019-2024)

Table 16. Global Top Social Customer Service App Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Social Customer Service App as of 2023)

Table 17. Ranking of Global Top Social Customer Service App Companies by Revenue (US$ Million) in 2023

Table 18. Global 5 Largest Players Market Share by Social Customer Service App Revenue (CR5 and HHI) & (2019-2024)

Table 19. Global Key Players of Social Customer Service App, Headquarters and Area Served

Table 20. Global Key Players of Social Customer Service App, Product and Application

Table 21. Global Key Players of Social Customer Service App, Date of Enter into This Industry

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Social Customer Service App Market Size by Type (2019-2024) & (US$ Million)

Table 24. Global Social Customer Service App Revenue Market Share by Type (2019-2024)

Table 25. Global Social Customer Service App Forecasted Market Size by Type (2025-2030) & (US$ Million)

Table 26. Global Social Customer Service App Revenue Market Share by Type (2025-2030)

Table 27. Global Social Customer Service App Market Size by Application (2019-2024) & (US$ Million)

Table 28. Global Social Customer Service App Revenue Market Share by Application (2019-2024)

Table 29. Global Social Customer Service App Forecasted Market Size by Application (2025-2030) & (US$ Million)

Table 30. Global Social Customer Service App Revenue Market Share by Application (2025-2030)

Table 31. North America Social Customer Service App Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 32. North America Social Customer Service App Market Size by Country (2019-2024) & (US$ Million)

Table 33. North America Social Customer Service App Market Size by Country (2025-2030) & (US$ Million)

Table 34. Europe Social Customer Service App Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 35. Europe Social Customer Service App Market Size by Country (2019-2024) & (US$ Million)

Table 36. Europe Social Customer Service App Market Size by Country (2025-2030) & (US$ Million)

Table 37. Asia-Pacific Social Customer Service App Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 38. Asia-Pacific Social Customer Service App Market Size by Region (2019-2024) & (US$ Million)

Table 39. Asia-Pacific Social Customer Service App Market Size by Region (2025-2030) & (US$ Million)

Table 40. Latin America Social Customer Service App Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 41. Latin America Social Customer Service App Market Size by Country (2019-2024) & (US$ Million)

Table 42. Latin America Social Customer Service App Market Size by Country (2025-2030) & (US$ Million)

Table 43. Middle East & Africa Social Customer Service App Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 44. Middle East & Africa Social Customer Service App Market Size by Country (2019-2024) & (US$ Million)

Table 45. Middle East & Africa Social Customer Service App Market Size by Country (2025-2030) & (US$ Million)

Table 46. Zendesk Company Details

Table 47. Zendesk Business Overview

Table 48. Zendesk Social Customer Service App Product

Table 49. Zendesk Revenue in Social Customer Service App Business (2019-2024) & (US$ Million)

Table 50. Zendesk Recent Development

Table 51. Sprout Social Company Details

Table 52. Sprout Social Business Overview

Table 53. Sprout Social Social Customer Service App Product

Table 54. Sprout Social Revenue in Social Customer Service App Business (2019-2024) & (US$ Million)

Table 55. Sprout Social Recent Development

Table 56. Hootsuite Company Details

Table 57. Hootsuite Business Overview

Table 58. Hootsuite Social Customer Service App Product

Table 59. Hootsuite Revenue in Social Customer Service App Business (2019-2024) & (US$ Million)

Table 60. Hootsuite Recent Development

Table 61. Buffer Company Details

Table 62. Buffer Business Overview

Table 63. Buffer Social Customer Service App Product

Table 64. Buffer Revenue in Social Customer Service App Business (2019-2024) & (US$ Million)

Table 65. Buffer Recent Development

Table 66. HubSpot Company Details

Table 67. HubSpot Business Overview

Table 68. HubSpot Social Customer Service App Product

Table 69. HubSpot Revenue in Social Customer Service App Business (2019-2024) & (US$ Million)

Table 70. HubSpot Recent Development

Table 71. Salesforce Service Cloud Company Details

Table 72. Salesforce Service Cloud Business Overview

Table 73. Salesforce Service Cloud Social Customer Service App Product

Table 74. Salesforce Service Cloud Revenue in Social Customer Service App Business (2019-2024) & (US$ Million)

Table 75. Salesforce Service Cloud Recent Development

Table 76. Freshdesk Company Details

Table 77. Freshdesk Business Overview

Table 78. Freshdesk Social Customer Service App Product

Table 79. Freshdesk Revenue in Social Customer Service App Business (2019-2024) & (US$ Million)

Table 80. Freshdesk Recent Development

Table 81. Research Programs/Design for This Report

Table 82. Key Data Information from Secondary Sources

Table 83. Key Data Information from Primary Sources

Table 84. Authors List of This Report

List of Figures

Figure 1. Social Customer Service App Picture

Figure 2. Global Social Customer Service App Market Size Comparison by Type (2024-2030) & (US$ Million)

Figure 3. Global Social Customer Service App Market Share by Type: 2023 VS 2030

Figure 4. Cloud-Based Features

Figure 5. On-Premises Features

Figure 6. Global Social Customer Service App Market Size by Application (2024-2030) & (US$ Million)

Figure 7. Global Social Customer Service App Market Share by Application: 2023 VS 2030

Figure 8. Retail and E-Commerce Case Studies

Figure 9. Entertainment and Media Case Studies

Figure 10. Healthcare and Pharmaceuticals Case Studies

Figure 11. Financial Industry Case Studies

Figure 12. Other Case Studies

Figure 13. Social Customer Service App Report Years Considered

Figure 14. Global Social Customer Service App Market Size (US$ Million), Year-over-Year: 2019-2030

Figure 15. Global Social Customer Service App Market Size, (US$ Million), 2019 VS 2023 VS 2030

Figure 16. Global Social Customer Service App Market Share by Region: 2023 VS 2030

Figure 17. Global Social Customer Service App Market Share by Players in 2023

Figure 18. Global Top Social Customer Service App Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Social Customer Service App as of 2023)

Figure 19. The Top 10 and 5 Players Market Share by Social Customer Service App Revenue in 2023

Figure 20. North America Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 21. North America Social Customer Service App Market Share by Country (2019-2030)

Figure 22. United States Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 23. Canada Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 24. Europe Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 25. Europe Social Customer Service App Market Share by Country (2019-2030)

Figure 26. Germany Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 27. France Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 28. U.K. Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 29. Italy Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 30. Russia Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 31. Nordic Countries Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 32. Asia-Pacific Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 33. Asia-Pacific Social Customer Service App Market Share by Region (2019-2030)

Figure 34. China Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 35. Japan Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 36. South Korea Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 37. Southeast Asia Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 38. India Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 39. Australia Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 40. Latin America Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 41. Latin America Social Customer Service App Market Share by Country (2019-2030)

Figure 42. Mexico Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 43. Brazil Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 44. Middle East & Africa Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 45. Middle East & Africa Social Customer Service App Market Share by Country (2019-2030)

Figure 46. Turkey Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 47. Saudi Arabia Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 48. UAE Social Customer Service App Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 49. Zendesk Revenue Growth Rate in Social Customer Service App Business (2019-2024)

Figure 50. Sprout Social Revenue Growth Rate in Social Customer Service App Business (2019-2024)

Figure 51. Hootsuite Revenue Growth Rate in Social Customer Service App Business (2019-2024)

Figure 52. Buffer Revenue Growth Rate in Social Customer Service App Business (2019-2024)

Figure 53. HubSpot Revenue Growth Rate in Social Customer Service App Business (2019-2024)

Figure 54. Salesforce Service Cloud Revenue Growth Rate in Social Customer Service App Business (2019-2024)

Figure 55. Freshdesk Revenue Growth Rate in Social Customer Service App Business (2019-2024)

Figure 56. Bottom-up and Top-down Approaches for This Report

Figure 57. Data Triangulation

Figure 58. Key Executives Interviewed

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