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Global Social Customer Service Software Market Insights, Forecast to 2030
Published Date: December 2024
|
Report Code: QYRE-Auto-7I6147
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Global Social Customer Service Software Market Insights Forecast to 2028
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Global Social Customer Service Software Market Insights, Forecast to 2030

Code: QYRE-Auto-7I6147
Report
December 2024
Pages:114
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES

Social Customer Service Software Market Size

The global Social Customer Service Software market is projected to grow from US$ 892 million in 2024 to US$ 1301.6 million by 2030, at a Compound Annual Growth Rate (CAGR) of 6.5% during the forecast period.

Social Customer Service Software Market

Social Customer Service Software Market

Social customer service software allows companies to reach out to customers and users via social media outlets. Social customer service solutions collect and organize mentions on such social media platforms as Twitter and Facebook, among others, and create tickets for support agents to best respond to mentions and provide proper service.
Market Analysis and Insights: Global Social Customer Service Software Market
The US & Canada market for Social Customer Service Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
The China market for Social Customer Service Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
The Europe market for Social Customer Service Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
The global key companies of Social Customer Service Software include Zendesk, Salesforce.com, Zoho Corporation, Quality Unit, Sprinklr, CX Social, Conversocial, Lithium Technologies and Cisco Systems, etc. In 2023, the global top five players had a share approximately % in terms of revenue.
Social Customer Service Software is widely used in various fields, such as Large Enterprises and SMEs, etc. Large Enterprises provides greatest supports to the Social Customer Service Software industry development. In 2023, global % revenue of Social Customer Service Software went into Large Enterprises filed and the proportion will reach to % in 2030.
Report Covers:
This report presents an overview of global market for Social Customer Service Software market size. Analyses of the global market trends, with historic market revenue data for 2019 - 2023, estimates for 2024, and projections of CAGR through 2030.
This report researches the key producers of Social Customer Service Software, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Social Customer Service Software, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.
This report focuses on the Social Customer Service Software revenue, market share and industry ranking of main companies, data from 2019 to 2024. Identification of the major stakeholders in the global Social Customer Service Software market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This report analyzes the segments data by Type and by Application, revenue, and growth rate, from 2019 to 2030. Evaluation and forecast the market size for Social Customer Service Software revenue, projected growth trends, production technology, application and end-user industry.
Market Segmentation

Scope of Social Customer Service Software Market Report

Report Metric Details
Report Name Social Customer Service Software Market
Accounted market size in 2024 US$ 892 million
Forecasted market size in 2030 US$ 1301.6 million
CAGR 6.5
Base Year 2024
Forecasted years 2025 - 2030
Segment by Type
Segment by Application
  • Large Enterprises
  • SMEs
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company Zendesk, Salesforce.com, Zoho Corporation, Quality Unit, Sprinklr, CX Social, Conversocial, Lithium Technologies, Cisco Systems, Sparkcentral, Oracle, Brand Embassy
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Revenue of Social Customer Service Software in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of Social Customer Service Software companies’ competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
  • Chapter 7: Europe by Type, by Application and by country, revenue for each segment.
  • Chapter 8: China by Type, and by Application, revenue for each segment.
  • Chapter 9: Asia (excluding China) by Type, by Application and by region, revenue for each segment.
  • Chapter 10: Middle East, Africa, and Latin America by Type, by Application and by country, revenue for each segment.
  • Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Social Customer Service Software revenue, gross margin, and recent development, etc.
  • Chapter 12: Analyst's Viewpoints/Conclusions

FAQ for this report

How fast is Social Customer Service Software Market growing?

Ans: The Social Customer Service Software Market witnessing a CAGR of 6.5 during the forecast period 2025-2030.

What is the Social Customer Service Software Market size in 2030?

Ans: The Social Customer Service Software Market size in 2030 will be US$ 1301.6 million.

Who are the main players in the Social Customer Service Software Market report?

Ans: The main players in the Social Customer Service Software Market are Zendesk, Salesforce.com, Zoho Corporation, Quality Unit, Sprinklr, CX Social, Conversocial, Lithium Technologies, Cisco Systems, Sparkcentral, Oracle, Brand Embassy

What are the Application segmentation covered in the Social Customer Service Software Market report?

Ans: The Applications covered in the Social Customer Service Software Market report are Large Enterprises, SMEs

What are the Type segmentation covered in the Social Customer Service Software Market report?

Ans: The Types covered in the Social Customer Service Software Market report are On-Premises, Cloud Based

Recommended Reports

Social Customer Software

Social Media Software

Service & Marketing Tools

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Social Customer Service Software Market Size Growth Rate by Type, 2019 VS 2023 VS 2030
1.2.2 On-Premises
1.2.3 Cloud Based
1.3 Market by Application
1.3.1 Global Social Customer Service Software Market Size Growth Rate by Application, 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Social Customer Service Software Market Perspective (2019-2030)
2.2 Global Social Customer Service Software Growth Trends by Region
2.2.1 Social Customer Service Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Social Customer Service Software Historic Market Size by Region (2019-2024)
2.2.3 Social Customer Service Software Forecasted Market Size by Region (2025-2030)
2.3 Social Customer Service Software Market Dynamics
2.3.1 Social Customer Service Software Industry Trends
2.3.2 Social Customer Service Software Market Drivers
2.3.3 Social Customer Service Software Market Challenges
2.3.4 Social Customer Service Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue Social Customer Service Software by Players
3.1.1 Global Social Customer Service Software Revenue by Players (2019-2024)
3.1.2 Global Social Customer Service Software Revenue Market Share by Players (2019-2024)
3.2 Global Social Customer Service Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of Social Customer Service Software, Ranking by Revenue, 2022 VS 2023 VS 2024
3.4 Global Social Customer Service Software Market Concentration Ratio
3.4.1 Global Social Customer Service Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Social Customer Service Software Revenue in 2023
3.5 Global Key Players of Social Customer Service Software Head office and Area Served
3.6 Global Key Players of Social Customer Service Software, Product and Application
3.7 Global Key Players of Social Customer Service Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Social Customer Service Software Breakdown Data by Type
4.1 Global Social Customer Service Software Historic Market Size by Type (2019-2024)
4.2 Global Social Customer Service Software Forecasted Market Size by Type (2025-2030)
5 Social Customer Service Software Breakdown Data by Application
5.1 Global Social Customer Service Software Historic Market Size by Application (2019-2024)
5.2 Global Social Customer Service Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Social Customer Service Software Market Size (2019-2030)
6.2 North America Social Customer Service Software Market Size by Type
6.2.1 North America Social Customer Service Software Market Size by Type (2019-2024)
6.2.2 North America Social Customer Service Software Market Size by Type (2025-2030)
6.2.3 North America Social Customer Service Software Market Share by Type (2019-2030)
6.3 North America Social Customer Service Software Market Size by Application
6.3.1 North America Social Customer Service Software Market Size by Application (2019-2024)
6.3.2 North America Social Customer Service Software Market Size by Application (2025-2030)
6.3.3 North America Social Customer Service Software Market Share by Application (2019-2030)
6.4 North America Social Customer Service Software Market Size by Country
6.4.1 North America Social Customer Service Software Market Size by Country: 2019 VS 2023 VS 2030
6.4.2 North America Social Customer Service Software Market Size by Country (2019-2024)
6.4.3 North America Social Customer Service Software Market Size by Country (2025-2030)
6.4.4 U.S.
6.4.5 Canada
7 Europe
7.1 Europe Social Customer Service Software Market Size (2019-2030)
7.2 Europe Social Customer Service Software Market Size by Type
7.2.1 Europe Social Customer Service Software Market Size by Type (2019-2024)
7.2.2 Europe Social Customer Service Software Market Size by Type (2025-2030)
7.2.3 Europe Social Customer Service Software Market Share by Type (2019-2030)
7.3 Europe Social Customer Service Software Market Size by Application
7.3.1 Europe Social Customer Service Software Market Size by Application (2019-2024)
7.3.2 Europe Social Customer Service Software Market Size by Application (2025-2030)
7.3.3 Europe Social Customer Service Software Market Share by Application (2019-2030)
7.4 Europe Social Customer Service Software Market Size by Country
7.4.1 Europe Social Customer Service Software Market Size by Country: 2019 VS 2023 VS 2030
7.4.2 Europe Social Customer Service Software Market Size by Country (2019-2024)
7.4.3 Europe Social Customer Service Software Market Size by Country (2025-2030)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China Social Customer Service Software Market Size (2019-2030)
8.2 China Social Customer Service Software Market Size by Type
8.2.1 China Social Customer Service Software Market Size by Type (2019-2024)
8.2.2 China Social Customer Service Software Market Size by Type (2025-2030)
8.2.3 China Social Customer Service Software Market Share by Type (2019-2030)
8.3 China Social Customer Service Software Market Size by Application
8.3.1 China Social Customer Service Software Market Size by Application (2019-2024)
8.3.2 China Social Customer Service Software Market Size by Application (2025-2030)
8.3.3 China Social Customer Service Software Market Share by Application (2019-2030)
9 Asia (excluding China)
9.1 Asia Social Customer Service Software Market Size (2019-2030)
9.2 Asia Social Customer Service Software Market Size by Type
9.2.1 Asia Social Customer Service Software Market Size by Type (2019-2024)
9.2.2 Asia Social Customer Service Software Market Size by Type (2025-2030)
9.2.3 Asia Social Customer Service Software Market Share by Type (2019-2030)
9.3 Asia Social Customer Service Software Market Size by Application
9.3.1 Asia Social Customer Service Software Market Size by Application (2019-2024)
9.3.2 Asia Social Customer Service Software Market Size by Application (2025-2030)
9.3.3 Asia Social Customer Service Software Market Share by Application (2019-2030)
9.4 Asia Social Customer Service Software Market Size by Region
9.4.1 Asia Social Customer Service Software Market Size by Region: 2019 VS 2023 VS 2030
9.4.2 Asia Social Customer Service Software Market Size by Region (2019-2024)
9.4.3 Asia Social Customer Service Software Market Size by Region (2025-2030)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America Social Customer Service Software Market Size (2019-2030)
10.2 Middle East, Africa, and Latin America Social Customer Service Software Market Size by Type
10.2.1 Middle East, Africa, and Latin America Social Customer Service Software Market Size by Type (2019-2024)
10.2.2 Middle East, Africa, and Latin America Social Customer Service Software Market Size by Type (2025-2030)
10.2.3 Middle East, Africa, and Latin America Social Customer Service Software Market Share by Type (2019-2030)
10.3 Middle East, Africa, and Latin America Social Customer Service Software Market Size by Application
10.3.1 Middle East, Africa, and Latin America Social Customer Service Software Market Size by Application (2019-2024)
10.3.2 Middle East, Africa, and Latin America Social Customer Service Software Market Size by Application (2025-2030)
10.3.3 Middle East, Africa, and Latin America Social Customer Service Software Market Share by Application (2019-2030)
10.4 Middle East, Africa, and Latin America Social Customer Service Software Market Size by Country
10.4.1 Middle East, Africa, and Latin America Social Customer Service Software Market Size by Country: 2019 VS 2023 VS 2030
10.4.2 Middle East, Africa, and Latin America Social Customer Service Software Market Size by Country (2019-2024)
10.4.3 Middle East, Africa, and Latin America Social Customer Service Software Market Size by Country (2025-2030)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 Zendesk
11.1.1 Zendesk Company Details
11.1.2 Zendesk Business Overview
11.1.3 Zendesk Social Customer Service Software Introduction
11.1.4 Zendesk Revenue in Social Customer Service Software Business (2019-2024)
11.1.5 Zendesk Recent Developments
11.2 Salesforce.com
11.2.1 Salesforce.com Company Details
11.2.2 Salesforce.com Business Overview
11.2.3 Salesforce.com Social Customer Service Software Introduction
11.2.4 Salesforce.com Revenue in Social Customer Service Software Business (2019-2024)
11.2.5 Salesforce.com Recent Developments
11.3 Zoho Corporation
11.3.1 Zoho Corporation Company Details
11.3.2 Zoho Corporation Business Overview
11.3.3 Zoho Corporation Social Customer Service Software Introduction
11.3.4 Zoho Corporation Revenue in Social Customer Service Software Business (2019-2024)
11.3.5 Zoho Corporation Recent Developments
11.4 Quality Unit
11.4.1 Quality Unit Company Details
11.4.2 Quality Unit Business Overview
11.4.3 Quality Unit Social Customer Service Software Introduction
11.4.4 Quality Unit Revenue in Social Customer Service Software Business (2019-2024)
11.4.5 Quality Unit Recent Developments
11.5 Sprinklr
11.5.1 Sprinklr Company Details
11.5.2 Sprinklr Business Overview
11.5.3 Sprinklr Social Customer Service Software Introduction
11.5.4 Sprinklr Revenue in Social Customer Service Software Business (2019-2024)
11.5.5 Sprinklr Recent Developments
11.6 CX Social
11.6.1 CX Social Company Details
11.6.2 CX Social Business Overview
11.6.3 CX Social Social Customer Service Software Introduction
11.6.4 CX Social Revenue in Social Customer Service Software Business (2019-2024)
11.6.5 CX Social Recent Developments
11.7 Conversocial
11.7.1 Conversocial Company Details
11.7.2 Conversocial Business Overview
11.7.3 Conversocial Social Customer Service Software Introduction
11.7.4 Conversocial Revenue in Social Customer Service Software Business (2019-2024)
11.7.5 Conversocial Recent Developments
11.8 Lithium Technologies
11.8.1 Lithium Technologies Company Details
11.8.2 Lithium Technologies Business Overview
11.8.3 Lithium Technologies Social Customer Service Software Introduction
11.8.4 Lithium Technologies Revenue in Social Customer Service Software Business (2019-2024)
11.8.5 Lithium Technologies Recent Developments
11.9 Cisco Systems
11.9.1 Cisco Systems Company Details
11.9.2 Cisco Systems Business Overview
11.9.3 Cisco Systems Social Customer Service Software Introduction
11.9.4 Cisco Systems Revenue in Social Customer Service Software Business (2019-2024)
11.9.5 Cisco Systems Recent Developments
11.10 Sparkcentral
11.10.1 Sparkcentral Company Details
11.10.2 Sparkcentral Business Overview
11.10.3 Sparkcentral Social Customer Service Software Introduction
11.10.4 Sparkcentral Revenue in Social Customer Service Software Business (2019-2024)
11.10.5 Sparkcentral Recent Developments
11.11 Oracle
11.11.1 Oracle Company Details
11.11.2 Oracle Business Overview
11.11.3 Oracle Social Customer Service Software Introduction
11.11.4 Oracle Revenue in Social Customer Service Software Business (2019-2024)
11.11.5 Oracle Recent Developments
11.12 Brand Embassy
11.12.1 Brand Embassy Company Details
11.12.2 Brand Embassy Business Overview
11.12.3 Brand Embassy Social Customer Service Software Introduction
11.12.4 Brand Embassy Revenue in Social Customer Service Software Business (2019-2024)
11.12.5 Brand Embassy Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
    Table 1. Global Social Customer Service Software Market Size Growth Rate by Type (US$ Million), 2019 VS 2023 VS 2030
    Table 2. Key Players of On-Premises
    Table 3. Key Players of Cloud Based
    Table 4. Global Social Customer Service Software Market Size Growth Rate by Application (US$ Million), 2019 VS 2023 VS 2030
    Table 5. Global Social Customer Service Software Market Size Growth Rate (CAGR) by Region (US$ Million): 2019 VS 2023 VS 2030
    Table 6. Global Social Customer Service Software Market Size by Region (2019-2024) & (US$ Million)
    Table 7. Global Social Customer Service Software Market Share by Region (2019-2024)
    Table 8. Global Social Customer Service Software Forecasted Market Size by Region (2025-2030) & (US$ Million)
    Table 9. Global Social Customer Service Software Market Share by Region (2025-2030)
    Table 10. Social Customer Service Software Market Trends
    Table 11. Social Customer Service Software Market Drivers
    Table 12. Social Customer Service Software Market Challenges
    Table 13. Social Customer Service Software Market Restraints
    Table 14. Global Social Customer Service Software Revenue by Players (2019-2024) & (US$ Million)
    Table 15. Global Social Customer Service Software Revenue Share by Players (2019-2024)
    Table 16. Global Top Social Customer Service Software by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Social Customer Service Software as of 2023)
    Table 17. Global Social Customer Service Software Industry Ranking 2022 VS 2023 VS 2024
    Table 18. Global 5 Largest Players Market Share by Social Customer Service Software Revenue (CR5 and HHI) & (2019-2024)
    Table 19. Global Key Players of Social Customer Service Software, Headquarters and Area Served
    Table 20. Global Key Players of Social Customer Service Software, Product and Application
    Table 21. Global Key Players of Social Customer Service Software, Product and Application
    Table 22. Mergers & Acquisitions, Expansion Plans
    Table 23. Global Social Customer Service Software Market Size by Type (2019-2024) & (US$ Million)
    Table 24. Global Social Customer Service Software Revenue Market Share by Type (2019-2024)
    Table 25. Global Social Customer Service Software Forecasted Market Size by Type (2025-2030) & (US$ Million)
    Table 26. Global Social Customer Service Software Revenue Market Share by Type (2025-2030)
    Table 27. Global Social Customer Service Software Market Size by Application (2019-2024) & (US$ Million)
    Table 28. Global Social Customer Service Software Revenue Share by Application (2019-2024)
    Table 29. Global Social Customer Service Software Forecasted Market Size by Application (2025-2030) & (US$ Million)
    Table 30. Global Social Customer Service Software Revenue Share by Application (2025-2030)
    Table 31. North America Social Customer Service Software Market Size by Type (2019-2024) & (US$ Million)
    Table 32. North America Social Customer Service Software Market Size by Type (2025-2030) & (US$ Million)
    Table 33. North America Social Customer Service Software Market Size by Application (2019-2024) & (US$ Million)
    Table 34. North America Social Customer Service Software Market Size by Application (2025-2030) & (US$ Million)
    Table 35. North America Social Customer Service Software Growth Rate (CAGR) by Country (US$ Million): 2019 VS 2023 VS 2030
    Table 36. North America Social Customer Service Software Market Size by Country (2019-2024) & (US$ Million)
    Table 37. North America Social Customer Service Software Market Size by Country (2025-2030) & (US$ Million)
    Table 38. Europe Social Customer Service Software Market Size by Type (2019-2024) & (US$ Million)
    Table 39. Europe Social Customer Service Software Market Size by Type (2025-2030) & (US$ Million)
    Table 40. Europe Social Customer Service Software Market Size by Application (2019-2024) & (US$ Million)
    Table 41. Europe Social Customer Service Software Market Size by Application (2025-2030) & (US$ Million)
    Table 42. Europe Social Customer Service Software Growth Rate (CAGR) by Country (US$ Million): 2019 VS 2023 VS 2030
    Table 43. Europe Social Customer Service Software Market Size by Country (2019-2024) & (US$ Million)
    Table 44. Europe Social Customer Service Software Market Size by Country (2025-2030) & (US$ Million)
    Table 45. China Social Customer Service Software Market Size by Type (2019-2024) & (US$ Million)
    Table 46. China Social Customer Service Software Market Size by Type (2025-2030) & (US$ Million)
    Table 47. China Social Customer Service Software Market Size by Application (2019-2024) & (US$ Million)
    Table 48. China Social Customer Service Software Market Size by Application (2025-2030) & (US$ Million)
    Table 49. Asia Social Customer Service Software Market Size by Type (2019-2024) & (US$ Million)
    Table 50. Asia Social Customer Service Software Market Size by Type (2025-2030) & (US$ Million)
    Table 51. Asia Social Customer Service Software Market Size by Application (2019-2024) & (US$ Million)
    Table 52. Asia Social Customer Service Software Market Size by Application (2025-2030) & (US$ Million)
    Table 53. Asia Social Customer Service Software Growth Rate (CAGR) by Region (US$ Million): 2019 VS 2023 VS 2030
    Table 54. Asia Social Customer Service Software Market Size by Region (2019-2024) & (US$ Million)
    Table 55. Asia Social Customer Service Software Market Size by Region (2025-2030) & (US$ Million)
    Table 56. Middle East, Africa, and Latin America Social Customer Service Software Market Size by Type (2019-2024) & (US$ Million)
    Table 57. Middle East, Africa, and Latin America Social Customer Service Software Market Size by Type (2025-2030) & (US$ Million)
    Table 58. Middle East, Africa, and Latin America Social Customer Service Software Market Size by Application (2019-2024) & (US$ Million)
    Table 59. Middle East, Africa, and Latin America Social Customer Service Software Market Size by Application (2025-2030) & (US$ Million)
    Table 60. Middle East, Africa, and Latin America Social Customer Service Software Growth Rate (CAGR) by Country (US$ Million): 2019 VS 2023 VS 2030
    Table 61. Middle East, Africa, and Latin America Social Customer Service Software Market Size by Country (2019-2024) & (US$ Million)
    Table 62. Middle East, Africa, and Latin America Social Customer Service Software Market Size by Country (2025-2030) & (US$ Million)
    Table 63. Zendesk Company Details
    Table 64. Zendesk Business Overview
    Table 65. Zendesk Social Customer Service Software Product
    Table 66. Zendesk Revenue in Social Customer Service Software Business (2019-2024) & (US$ Million)
    Table 67. Zendesk Recent Developments
    Table 68. Salesforce.com Company Details
    Table 69. Salesforce.com Business Overview
    Table 70. Salesforce.com Social Customer Service Software Product
    Table 71. Salesforce.com Revenue in Social Customer Service Software Business (2019-2024) & (US$ Million)
    Table 72. Salesforce.com Recent Developments
    Table 73. Zoho Corporation Company Details
    Table 74. Zoho Corporation Business Overview
    Table 75. Zoho Corporation Social Customer Service Software Product
    Table 76. Zoho Corporation Revenue in Social Customer Service Software Business (2019-2024) & (US$ Million)
    Table 77. Zoho Corporation Recent Developments
    Table 78. Quality Unit Company Details
    Table 79. Quality Unit Business Overview
    Table 80. Quality Unit Social Customer Service Software Product
    Table 81. Quality Unit Revenue in Social Customer Service Software Business (2019-2024) & (US$ Million)
    Table 82. Quality Unit Recent Developments
    Table 83. Sprinklr Company Details
    Table 84. Sprinklr Business Overview
    Table 85. Sprinklr Social Customer Service Software Product
    Table 86. Sprinklr Revenue in Social Customer Service Software Business (2019-2024) & (US$ Million)
    Table 87. Sprinklr Recent Developments
    Table 88. CX Social Company Details
    Table 89. CX Social Business Overview
    Table 90. CX Social Social Customer Service Software Product
    Table 91. CX Social Revenue in Social Customer Service Software Business (2019-2024) & (US$ Million)
    Table 92. CX Social Recent Developments
    Table 93. Conversocial Company Details
    Table 94. Conversocial Business Overview
    Table 95. Conversocial Social Customer Service Software Product
    Table 96. Conversocial Revenue in Social Customer Service Software Business (2019-2024) & (US$ Million)
    Table 97. Conversocial Recent Developments
    Table 98. Lithium Technologies Company Details
    Table 99. Lithium Technologies Business Overview
    Table 100. Lithium Technologies Social Customer Service Software Product
    Table 101. Lithium Technologies Revenue in Social Customer Service Software Business (2019-2024) & (US$ Million)
    Table 102. Lithium Technologies Recent Developments
    Table 103. Cisco Systems Company Details
    Table 104. Cisco Systems Business Overview
    Table 105. Cisco Systems Social Customer Service Software Product
    Table 106. Cisco Systems Revenue in Social Customer Service Software Business (2019-2024) & (US$ Million)
    Table 107. Cisco Systems Recent Developments
    Table 108. Sparkcentral Company Details
    Table 109. Sparkcentral Business Overview
    Table 110. Sparkcentral Social Customer Service Software Product
    Table 111. Sparkcentral Revenue in Social Customer Service Software Business (2019-2024) & (US$ Million)
    Table 112. Sparkcentral Recent Developments
    Table 113. Oracle Company Details
    Table 114. Oracle Business Overview
    Table 115. Oracle Social Customer Service Software Product
    Table 116. Oracle Revenue in Social Customer Service Software Business (2019-2024) & (US$ Million)
    Table 117. Oracle Recent Developments
    Table 118. Brand Embassy Company Details
    Table 119. Brand Embassy Business Overview
    Table 120. Brand Embassy Social Customer Service Software Product
    Table 121. Brand Embassy Revenue in Social Customer Service Software Business (2019-2024) & (US$ Million)
    Table 122. Brand Embassy Recent Developments
    Table 123. Research Programs/Design for This Report
    Table 124. Key Data Information from Secondary Sources
    Table 125. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Social Customer Service Software Market Size Growth Rate by Type, 2019 VS 2023 VS 2030 (US$ Million)
    Figure 2. Global Social Customer Service Software Market Share by Type: 2023 VS 2030
    Figure 3. On-Premises Features
    Figure 4. Cloud Based Features
    Figure 5. Global Social Customer Service Software Market Size Growth Rate by Application, 2019 VS 2023 VS 2030 (US$ Million)
    Figure 6. Global Social Customer Service Software Market Share by Application: 2023 VS 2030
    Figure 7. Large Enterprises Case Studies
    Figure 8. SMEs Case Studies
    Figure 9. Social Customer Service Software Report Years Considered
    Figure 10. Global Social Customer Service Software Market Size (US$ Million), Year-over-Year: 2019-2030
    Figure 11. Global Social Customer Service Software Market Size, (US$ Million), 2019 VS 2023 VS 2030
    Figure 12. Global Social Customer Service Software Market Share by Region: 2023 VS 2030
    Figure 13. Global Social Customer Service Software Market Share by Players in 2023
    Figure 14. Global Top Social Customer Service Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Social Customer Service Software as of 2023)
    Figure 15. The Top 10 and 5 Players Market Share by Social Customer Service Software Revenue in 2023
    Figure 16. North America Social Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 17. North America Social Customer Service Software Market Share by Type (2019-2030)
    Figure 18. North America Social Customer Service Software Market Share by Application (2019-2030)
    Figure 19. North America Social Customer Service Software Market Share by Country (2019-2030)
    Figure 20. United States Social Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 21. Canada Social Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 22. Europe Social Customer Service Software Market Size YoY (2019-2030) & (US$ Million)
    Figure 23. Europe Social Customer Service Software Market Share by Type (2019-2030)
    Figure 24. Europe Social Customer Service Software Market Share by Application (2019-2030)
    Figure 25. Europe Social Customer Service Software Market Share by Country (2019-2030)
    Figure 26. Germany Social Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 27. France Social Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 28. U.K. Social Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 29. Italy Social Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 30. Russia Social Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 31. Nordic Countries Social Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 32. China Social Customer Service Software Market Size YoY (2019-2030) & (US$ Million)
    Figure 33. China Social Customer Service Software Market Share by Type (2019-2030)
    Figure 34. China Social Customer Service Software Market Share by Application (2019-2030)
    Figure 35. Asia Social Customer Service Software Market Size YoY (2019-2030) & (US$ Million)
    Figure 36. Asia Social Customer Service Software Market Share by Type (2019-2030)
    Figure 37. Asia Social Customer Service Software Market Share by Application (2019-2030)
    Figure 38. Asia Social Customer Service Software Market Share by Region (2019-2030)
    Figure 39. Japan Social Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 40. South Korea Social Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 41. China Taiwan Social Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 42. Southeast Asia Social Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 43. India Social Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 44. Australia Social Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 45. Middle East, Africa, and Latin America Social Customer Service Software Market Size YoY (2019-2030) & (US$ Million)
    Figure 46. Middle East, Africa, and Latin America Social Customer Service Software Market Share by Type (2019-2030)
    Figure 47. Middle East, Africa, and Latin America Social Customer Service Software Market Share by Application (2019-2030)
    Figure 48. Middle East, Africa, and Latin America Social Customer Service Software Market Share by Country (2019-2030)
    Figure 49. Brazil Social Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 50. Mexico Social Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 51. Turkey Social Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 52. Saudi Arabia Social Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 53. Israel Social Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 54. GCC Countries Social Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 55. Zendesk Revenue Growth Rate in Social Customer Service Software Business (2019-2024)
    Figure 56. Salesforce.com Revenue Growth Rate in Social Customer Service Software Business (2019-2024)
    Figure 57. Zoho Corporation Revenue Growth Rate in Social Customer Service Software Business (2019-2024)
    Figure 58. Quality Unit Revenue Growth Rate in Social Customer Service Software Business (2019-2024)
    Figure 59. Sprinklr Revenue Growth Rate in Social Customer Service Software Business (2019-2024)
    Figure 60. CX Social Revenue Growth Rate in Social Customer Service Software Business (2019-2024)
    Figure 61. Conversocial Revenue Growth Rate in Social Customer Service Software Business (2019-2024)
    Figure 62. Lithium Technologies Revenue Growth Rate in Social Customer Service Software Business (2019-2024)
    Figure 63. Cisco Systems Revenue Growth Rate in Social Customer Service Software Business (2019-2024)
    Figure 64. Sparkcentral Revenue Growth Rate in Social Customer Service Software Business (2019-2024)
    Figure 65. Oracle Revenue Growth Rate in Social Customer Service Software Business (2019-2024)
    Figure 66. Brand Embassy Revenue Growth Rate in Social Customer Service Software Business (2019-2024)
    Figure 67. Bottom-up and Top-down Approaches for This Report
    Figure 68. Data Triangulation
    Figure 69. Key Executives Interviewed
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