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Global Multi-Channel Customer Service Software Market Research Report 2024

Published Date: April 2024

Report Code: QYRE-Auto-14R17141

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Global Multi-Channel Customer Service Software Market Research Report 2024

Code: QYRE-Auto-14R17141

Report

April 2024

Pages:90

QYResearch

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DESCRIPTION

TABLE OF CONTENT

TABLES & FIGURES

FEATURED COMPANIES

Zendesk

Companies

Intercom

LiveChat

WowDesk

Dixa

Richpanel

ThinkOwl

eGain

Hiver

Front

Freshdesk

Chaport

Trakdesk

ipSCAPE

Genesys Cloud CX

Multi-Channel Customer Service Software Market

The global Multi-Channel Customer Service Software market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of %during the forecast period 2024-2030.

North American market for Multi-Channel Customer Service Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

Asia-Pacific market for Multi-Channel Customer Service Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

The global market for Multi-Channel Customer Service Software in B2B is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

The major global companies of Multi-Channel Customer Service Software include Intercom, Zendesk, LiveChat, Wowdesk, Chaport, Dixa, Richpanel, ThinkOwl, Trakdesk, ipSCAPE, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Multi-Channel Customer Service Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Multi-Channel Customer Service Software.

The Multi-Channel Customer Service Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Multi-Channel Customer Service Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Multi-Channel Customer Service Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of Multi-Channel Customer Service Software Market Report

Report Metric	Details
Report Name	Multi-Channel Customer Service Software Market
Segment by Type	Email Management Social Media Management Ticketing System Real Time Conversation Others
Segment by Application	B2B B2C
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Intercom, Zendesk, LiveChat, Wowdesk, Chaport, Dixa, Richpanel, ThinkOwl, Trakdesk, ipSCAPE, eGain, Hiver, Front, Genesys Cloud CX, Freshdesk
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Multi-Channel Customer Service Software company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Multi-Channel Customer Service Software Market report?

Ans: The main players in the Multi-Channel Customer Service Software Market are Intercom, Zendesk, LiveChat, Wowdesk, Chaport, Dixa, Richpanel, ThinkOwl, Trakdesk, ipSCAPE, eGain, Hiver, Front, Genesys Cloud CX, Freshdesk

What are the Application segmentation covered in the Multi-Channel Customer Service Software Market report?

Ans: The Applications covered in the Multi-Channel Customer Service Software Market report are B2B, B2C

What are the Type segmentation covered in the Multi-Channel Customer Service Software Market report?

Ans: The Types covered in the Multi-Channel Customer Service Software Market report are Email Management, Social Media Management, Ticketing System, Real Time Conversation, Others

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Multi-Channel Customer Service Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030

1.2.2 Email Management

1.2.3 Social Media Management

1.2.4 Ticketing System

1.2.5 Real Time Conversation

1.2.6 Others

1.3 Market by Application

1.3.1 Global Multi-Channel Customer Service Software Market Growth by Application: 2019 VS 2023 VS 2030

1.3.2 B2B

1.3.3 B2C

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global Multi-Channel Customer Service Software Market Perspective (2019-2030)

2.2 Global Multi-Channel Customer Service Software Growth Trends by Region

2.2.1 Global Multi-Channel Customer Service Software Market Size by Region: 2019 VS 2023 VS 2030

2.2.2 Multi-Channel Customer Service Software Historic Market Size by Region (2019-2024)

2.2.3 Multi-Channel Customer Service Software Forecasted Market Size by Region (2025-2030)

2.3 Multi-Channel Customer Service Software Market Dynamics

2.3.1 Multi-Channel Customer Service Software Industry Trends

2.3.2 Multi-Channel Customer Service Software Market Drivers

2.3.3 Multi-Channel Customer Service Software Market Challenges

2.3.4 Multi-Channel Customer Service Software Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Multi-Channel Customer Service Software Players by Revenue

3.1.1 Global Top Multi-Channel Customer Service Software Players by Revenue (2019-2024)

3.1.2 Global Multi-Channel Customer Service Software Revenue Market Share by Players (2019-2024)

3.2 Global Multi-Channel Customer Service Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players Ranking by Multi-Channel Customer Service Software Revenue

3.4 Global Multi-Channel Customer Service Software Market Concentration Ratio

3.4.1 Global Multi-Channel Customer Service Software Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Multi-Channel Customer Service Software Revenue in 2023

3.5 Global Key Players of Multi-Channel Customer Service Software Head office and Area Served

3.6 Global Key Players of Multi-Channel Customer Service Software, Product and Application

3.7 Global Key Players of Multi-Channel Customer Service Software, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 Multi-Channel Customer Service Software Breakdown Data by Type

4.1 Global Multi-Channel Customer Service Software Historic Market Size by Type (2019-2024)

4.2 Global Multi-Channel Customer Service Software Forecasted Market Size by Type (2025-2030)

5 Multi-Channel Customer Service Software Breakdown Data by Application

5.1 Global Multi-Channel Customer Service Software Historic Market Size by Application (2019-2024)

5.2 Global Multi-Channel Customer Service Software Forecasted Market Size by Application (2025-2030)

6 North America

6.1 North America Multi-Channel Customer Service Software Market Size (2019-2030)

6.2 North America Multi-Channel Customer Service Software Market Growth Rate by Country: 2019 VS 2023 VS 2030

6.3 North America Multi-Channel Customer Service Software Market Size by Country (2019-2024)

6.4 North America Multi-Channel Customer Service Software Market Size by Country (2025-2030)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Multi-Channel Customer Service Software Market Size (2019-2030)

7.2 Europe Multi-Channel Customer Service Software Market Growth Rate by Country: 2019 VS 2023 VS 2030

7.3 Europe Multi-Channel Customer Service Software Market Size by Country (2019-2024)

7.4 Europe Multi-Channel Customer Service Software Market Size by Country (2025-2030)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Multi-Channel Customer Service Software Market Size (2019-2030)

8.2 Asia-Pacific Multi-Channel Customer Service Software Market Growth Rate by Country: 2019 VS 2023 VS 2030

8.3 Asia-Pacific Multi-Channel Customer Service Software Market Size by Region (2019-2024)

8.4 Asia-Pacific Multi-Channel Customer Service Software Market Size by Region (2025-2030)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Multi-Channel Customer Service Software Market Size (2019-2030)

9.2 Latin America Multi-Channel Customer Service Software Market Growth Rate by Country: 2019 VS 2023 VS 2030

9.3 Latin America Multi-Channel Customer Service Software Market Size by Country (2019-2024)

9.4 Latin America Multi-Channel Customer Service Software Market Size by Country (2025-2030)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Multi-Channel Customer Service Software Market Size (2019-2030)

10.2 Middle East & Africa Multi-Channel Customer Service Software Market Growth Rate by Country: 2019 VS 2023 VS 2030

10.3 Middle East & Africa Multi-Channel Customer Service Software Market Size by Country (2019-2024)

10.4 Middle East & Africa Multi-Channel Customer Service Software Market Size by Country (2025-2030)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Intercom

11.1.1 Intercom Company Details

11.1.2 Intercom Business Overview

11.1.3 Intercom Multi-Channel Customer Service Software Introduction

11.1.4 Intercom Revenue in Multi-Channel Customer Service Software Business (2019-2024)

11.1.5 Intercom Recent Development

11.2 Zendesk

11.2.1 Zendesk Company Details

11.2.2 Zendesk Business Overview

11.2.3 Zendesk Multi-Channel Customer Service Software Introduction

11.2.4 Zendesk Revenue in Multi-Channel Customer Service Software Business (2019-2024)

11.2.5 Zendesk Recent Development

11.3 LiveChat

11.3.1 LiveChat Company Details

11.3.2 LiveChat Business Overview

11.3.3 LiveChat Multi-Channel Customer Service Software Introduction

11.3.4 LiveChat Revenue in Multi-Channel Customer Service Software Business (2019-2024)

11.3.5 LiveChat Recent Development

11.4 Wowdesk

11.4.1 Wowdesk Company Details

11.4.2 Wowdesk Business Overview

11.4.3 Wowdesk Multi-Channel Customer Service Software Introduction

11.4.4 Wowdesk Revenue in Multi-Channel Customer Service Software Business (2019-2024)

11.4.5 Wowdesk Recent Development

11.5 Chaport

11.5.1 Chaport Company Details

11.5.2 Chaport Business Overview

11.5.3 Chaport Multi-Channel Customer Service Software Introduction

11.5.4 Chaport Revenue in Multi-Channel Customer Service Software Business (2019-2024)

11.5.5 Chaport Recent Development

11.6 Dixa

11.6.1 Dixa Company Details

11.6.2 Dixa Business Overview

11.6.3 Dixa Multi-Channel Customer Service Software Introduction

11.6.4 Dixa Revenue in Multi-Channel Customer Service Software Business (2019-2024)

11.6.5 Dixa Recent Development

11.7 Richpanel

11.7.1 Richpanel Company Details

11.7.2 Richpanel Business Overview

11.7.3 Richpanel Multi-Channel Customer Service Software Introduction

11.7.4 Richpanel Revenue in Multi-Channel Customer Service Software Business (2019-2024)

11.7.5 Richpanel Recent Development

11.8 ThinkOwl

11.8.1 ThinkOwl Company Details

11.8.2 ThinkOwl Business Overview

11.8.3 ThinkOwl Multi-Channel Customer Service Software Introduction

11.8.4 ThinkOwl Revenue in Multi-Channel Customer Service Software Business (2019-2024)

11.8.5 ThinkOwl Recent Development

11.9 Trakdesk

11.9.1 Trakdesk Company Details

11.9.2 Trakdesk Business Overview

11.9.3 Trakdesk Multi-Channel Customer Service Software Introduction

11.9.4 Trakdesk Revenue in Multi-Channel Customer Service Software Business (2019-2024)

11.9.5 Trakdesk Recent Development

11.10 ipSCAPE

11.10.1 ipSCAPE Company Details

11.10.2 ipSCAPE Business Overview

11.10.3 ipSCAPE Multi-Channel Customer Service Software Introduction

11.10.4 ipSCAPE Revenue in Multi-Channel Customer Service Software Business (2019-2024)

11.10.5 ipSCAPE Recent Development

11.11 eGain

11.11.1 eGain Company Details

11.11.2 eGain Business Overview

11.11.3 eGain Multi-Channel Customer Service Software Introduction

11.11.4 eGain Revenue in Multi-Channel Customer Service Software Business (2019-2024)

11.11.5 eGain Recent Development

11.12 Hiver

11.12.1 Hiver Company Details

11.12.2 Hiver Business Overview

11.12.3 Hiver Multi-Channel Customer Service Software Introduction

11.12.4 Hiver Revenue in Multi-Channel Customer Service Software Business (2019-2024)

11.12.5 Hiver Recent Development

11.13 Front

11.13.1 Front Company Details

11.13.2 Front Business Overview

11.13.3 Front Multi-Channel Customer Service Software Introduction

11.13.4 Front Revenue in Multi-Channel Customer Service Software Business (2019-2024)

11.13.5 Front Recent Development

11.14 Genesys Cloud CX

11.14.1 Genesys Cloud CX Company Details

11.14.2 Genesys Cloud CX Business Overview

11.14.3 Genesys Cloud CX Multi-Channel Customer Service Software Introduction

11.14.4 Genesys Cloud CX Revenue in Multi-Channel Customer Service Software Business (2019-2024)

11.14.5 Genesys Cloud CX Recent Development

11.15 Freshdesk

11.15.1 Freshdesk Company Details

11.15.2 Freshdesk Business Overview

11.15.3 Freshdesk Multi-Channel Customer Service Software Introduction

11.15.4 Freshdesk Revenue in Multi-Channel Customer Service Software Business (2019-2024)

11.15.5 Freshdesk Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.1.1 Research Programs/Design

13.1.1.2 Market Size Estimation

13.1.1.3 Market Breakdown and Data Triangulation

13.1.2 Data Source

13.1.2.1 Secondary Sources

13.1.2.2 Primary Sources

13.2 Author Details

13.3 Disclaimer

FEATURED COMPANIES

Zendesk

Companies

Intercom

LiveChat

WowDesk

Dixa

Richpanel

ThinkOwl

eGain

Hiver

Front

Freshdesk

Chaport

Trakdesk

ipSCAPE

Genesys Cloud CX

List of Tables

Table 1. Global Multi-Channel Customer Service Software Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030

Table 2. Key Players of Email Management

Table 3. Key Players of Social Media Management

Table 4. Key Players of Ticketing System

Table 5. Key Players of Real Time Conversation

Table 6. Key Players of Others

Table 7. Global Multi-Channel Customer Service Software Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030

Table 8. Global Multi-Channel Customer Service Software Market Size by Region (US$ Million): 2019 VS 2023 VS 2030

Table 9. Global Multi-Channel Customer Service Software Market Size by Region (2019-2024) & (US$ Million)

Table 10. Global Multi-Channel Customer Service Software Market Share by Region (2019-2024)

Table 11. Global Multi-Channel Customer Service Software Forecasted Market Size by Region (2025-2030) & (US$ Million)

Table 12. Global Multi-Channel Customer Service Software Market Share by Region (2025-2030)

Table 13. Multi-Channel Customer Service Software Market Trends

Table 14. Multi-Channel Customer Service Software Market Drivers

Table 15. Multi-Channel Customer Service Software Market Challenges

Table 16. Multi-Channel Customer Service Software Market Restraints

Table 17. Global Multi-Channel Customer Service Software Revenue by Players (2019-2024) & (US$ Million)

Table 18. Global Multi-Channel Customer Service Software Market Share by Players (2019-2024)

Table 19. Global Top Multi-Channel Customer Service Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Multi-Channel Customer Service Software as of 2023)

Table 20. Ranking of Global Top Multi-Channel Customer Service Software Companies by Revenue (US$ Million) in 2023

Table 21. Global 5 Largest Players Market Share by Multi-Channel Customer Service Software Revenue (CR5 and HHI) & (2019-2024)

Table 22. Global Key Players of Multi-Channel Customer Service Software, Headquarters and Area Served

Table 23. Global Key Players of Multi-Channel Customer Service Software, Product and Application

Table 24. Global Key Players of Multi-Channel Customer Service Software, Date of Enter into This Industry

Table 25. Mergers & Acquisitions, Expansion Plans

Table 26. Global Multi-Channel Customer Service Software Market Size by Type (2019-2024) & (US$ Million)

Table 27. Global Multi-Channel Customer Service Software Revenue Market Share by Type (2019-2024)

Table 28. Global Multi-Channel Customer Service Software Forecasted Market Size by Type (2025-2030) & (US$ Million)

Table 29. Global Multi-Channel Customer Service Software Revenue Market Share by Type (2025-2030)

Table 30. Global Multi-Channel Customer Service Software Market Size by Application (2019-2024) & (US$ Million)

Table 31. Global Multi-Channel Customer Service Software Revenue Market Share by Application (2019-2024)

Table 32. Global Multi-Channel Customer Service Software Forecasted Market Size by Application (2025-2030) & (US$ Million)

Table 33. Global Multi-Channel Customer Service Software Revenue Market Share by Application (2025-2030)

Table 34. North America Multi-Channel Customer Service Software Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 35. North America Multi-Channel Customer Service Software Market Size by Country (2019-2024) & (US$ Million)

Table 36. North America Multi-Channel Customer Service Software Market Size by Country (2025-2030) & (US$ Million)

Table 37. Europe Multi-Channel Customer Service Software Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 38. Europe Multi-Channel Customer Service Software Market Size by Country (2019-2024) & (US$ Million)

Table 39. Europe Multi-Channel Customer Service Software Market Size by Country (2025-2030) & (US$ Million)

Table 40. Asia-Pacific Multi-Channel Customer Service Software Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 41. Asia-Pacific Multi-Channel Customer Service Software Market Size by Region (2019-2024) & (US$ Million)

Table 42. Asia-Pacific Multi-Channel Customer Service Software Market Size by Region (2025-2030) & (US$ Million)

Table 43. Latin America Multi-Channel Customer Service Software Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 44. Latin America Multi-Channel Customer Service Software Market Size by Country (2019-2024) & (US$ Million)

Table 45. Latin America Multi-Channel Customer Service Software Market Size by Country (2025-2030) & (US$ Million)

Table 46. Middle East & Africa Multi-Channel Customer Service Software Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 47. Middle East & Africa Multi-Channel Customer Service Software Market Size by Country (2019-2024) & (US$ Million)

Table 48. Middle East & Africa Multi-Channel Customer Service Software Market Size by Country (2025-2030) & (US$ Million)

Table 49. Intercom Company Details

Table 50. Intercom Business Overview

Table 51. Intercom Multi-Channel Customer Service Software Product

Table 52. Intercom Revenue in Multi-Channel Customer Service Software Business (2019-2024) & (US$ Million)

Table 53. Intercom Recent Development

Table 54. Zendesk Company Details

Table 55. Zendesk Business Overview

Table 56. Zendesk Multi-Channel Customer Service Software Product

Table 57. Zendesk Revenue in Multi-Channel Customer Service Software Business (2019-2024) & (US$ Million)

Table 58. Zendesk Recent Development

Table 59. LiveChat Company Details

Table 60. LiveChat Business Overview

Table 61. LiveChat Multi-Channel Customer Service Software Product

Table 62. LiveChat Revenue in Multi-Channel Customer Service Software Business (2019-2024) & (US$ Million)

Table 63. LiveChat Recent Development

Table 64. Wowdesk Company Details

Table 65. Wowdesk Business Overview

Table 66. Wowdesk Multi-Channel Customer Service Software Product

Table 67. Wowdesk Revenue in Multi-Channel Customer Service Software Business (2019-2024) & (US$ Million)

Table 68. Wowdesk Recent Development

Table 69. Chaport Company Details

Table 70. Chaport Business Overview

Table 71. Chaport Multi-Channel Customer Service Software Product

Table 72. Chaport Revenue in Multi-Channel Customer Service Software Business (2019-2024) & (US$ Million)

Table 73. Chaport Recent Development

Table 74. Dixa Company Details

Table 75. Dixa Business Overview

Table 76. Dixa Multi-Channel Customer Service Software Product

Table 77. Dixa Revenue in Multi-Channel Customer Service Software Business (2019-2024) & (US$ Million)

Table 78. Dixa Recent Development

Table 79. Richpanel Company Details

Table 80. Richpanel Business Overview

Table 81. Richpanel Multi-Channel Customer Service Software Product

Table 82. Richpanel Revenue in Multi-Channel Customer Service Software Business (2019-2024) & (US$ Million)

Table 83. Richpanel Recent Development

Table 84. ThinkOwl Company Details

Table 85. ThinkOwl Business Overview

Table 86. ThinkOwl Multi-Channel Customer Service Software Product

Table 87. ThinkOwl Revenue in Multi-Channel Customer Service Software Business (2019-2024) & (US$ Million)

Table 88. ThinkOwl Recent Development

Table 89. Trakdesk Company Details

Table 90. Trakdesk Business Overview

Table 91. Trakdesk Multi-Channel Customer Service Software Product

Table 92. Trakdesk Revenue in Multi-Channel Customer Service Software Business (2019-2024) & (US$ Million)

Table 93. Trakdesk Recent Development

Table 94. ipSCAPE Company Details

Table 95. ipSCAPE Business Overview

Table 96. ipSCAPE Multi-Channel Customer Service Software Product

Table 97. ipSCAPE Revenue in Multi-Channel Customer Service Software Business (2019-2024) & (US$ Million)

Table 98. ipSCAPE Recent Development

Table 99. eGain Company Details

Table 100. eGain Business Overview

Table 101. eGain Multi-Channel Customer Service Software Product

Table 102. eGain Revenue in Multi-Channel Customer Service Software Business (2019-2024) & (US$ Million)

Table 103. eGain Recent Development

Table 104. Hiver Company Details

Table 105. Hiver Business Overview

Table 106. Hiver Multi-Channel Customer Service Software Product

Table 107. Hiver Revenue in Multi-Channel Customer Service Software Business (2019-2024) & (US$ Million)

Table 108. Hiver Recent Development

Table 109. Front Company Details

Table 110. Front Business Overview

Table 111. Front Multi-Channel Customer Service Software Product

Table 112. Front Revenue in Multi-Channel Customer Service Software Business (2019-2024) & (US$ Million)

Table 113. Front Recent Development

Table 114. Genesys Cloud CX Company Details

Table 115. Genesys Cloud CX Business Overview

Table 116. Genesys Cloud CX Multi-Channel Customer Service Software Product

Table 117. Genesys Cloud CX Revenue in Multi-Channel Customer Service Software Business (2019-2024) & (US$ Million)

Table 118. Genesys Cloud CX Recent Development

Table 119. Freshdesk Company Details

Table 120. Freshdesk Business Overview

Table 121. Freshdesk Multi-Channel Customer Service Software Product

Table 122. Freshdesk Revenue in Multi-Channel Customer Service Software Business (2019-2024) & (US$ Million)

Table 123. Freshdesk Recent Development

Table 124. Research Programs/Design for This Report

Table 125. Key Data Information from Secondary Sources

Table 126. Key Data Information from Primary Sources

Table 127. Authors List of This Report

List of Figures

Figure 1. Multi-Channel Customer Service Software Picture

Figure 2. Global Multi-Channel Customer Service Software Market Size Comparison by Type (2024-2030) & (US$ Million)

Figure 3. Global Multi-Channel Customer Service Software Market Share by Type: 2023 VS 2030

Figure 4. Email Management Features

Figure 5. Social Media Management Features

Figure 6. Ticketing System Features

Figure 7. Real Time Conversation Features

Figure 8. Others Features

Figure 9. Global Multi-Channel Customer Service Software Market Size by Application (2024-2030) & (US$ Million)

Figure 10. Global Multi-Channel Customer Service Software Market Share by Application: 2023 VS 2030

Figure 11. B2B Case Studies

Figure 12. B2C Case Studies

Figure 13. Multi-Channel Customer Service Software Report Years Considered

Figure 14. Global Multi-Channel Customer Service Software Market Size (US$ Million), Year-over-Year: 2019-2030

Figure 15. Global Multi-Channel Customer Service Software Market Size, (US$ Million), 2019 VS 2023 VS 2030

Figure 16. Global Multi-Channel Customer Service Software Market Share by Region: 2023 VS 2030

Figure 17. Global Multi-Channel Customer Service Software Market Share by Players in 2023

Figure 18. Global Top Multi-Channel Customer Service Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Multi-Channel Customer Service Software as of 2023)

Figure 19. The Top 10 and 5 Players Market Share by Multi-Channel Customer Service Software Revenue in 2023

Figure 20. North America Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 21. North America Multi-Channel Customer Service Software Market Share by Country (2019-2030)

Figure 22. United States Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 23. Canada Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 24. Europe Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 25. Europe Multi-Channel Customer Service Software Market Share by Country (2019-2030)

Figure 26. Germany Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 27. France Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 28. U.K. Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 29. Italy Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 30. Russia Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 31. Nordic Countries Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 32. Asia-Pacific Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 33. Asia-Pacific Multi-Channel Customer Service Software Market Share by Region (2019-2030)

Figure 34. China Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 35. Japan Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 36. South Korea Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 37. Southeast Asia Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 38. India Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 39. Australia Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 40. Latin America Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 41. Latin America Multi-Channel Customer Service Software Market Share by Country (2019-2030)

Figure 42. Mexico Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 43. Brazil Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 44. Middle East & Africa Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 45. Middle East & Africa Multi-Channel Customer Service Software Market Share by Country (2019-2030)

Figure 46. Turkey Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 47. Saudi Arabia Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 48. UAE Multi-Channel Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 49. Intercom Revenue Growth Rate in Multi-Channel Customer Service Software Business (2019-2024)

Figure 50. Zendesk Revenue Growth Rate in Multi-Channel Customer Service Software Business (2019-2024)

Figure 51. LiveChat Revenue Growth Rate in Multi-Channel Customer Service Software Business (2019-2024)

Figure 52. Wowdesk Revenue Growth Rate in Multi-Channel Customer Service Software Business (2019-2024)

Figure 53. Chaport Revenue Growth Rate in Multi-Channel Customer Service Software Business (2019-2024)

Figure 54. Dixa Revenue Growth Rate in Multi-Channel Customer Service Software Business (2019-2024)

Figure 55. Richpanel Revenue Growth Rate in Multi-Channel Customer Service Software Business (2019-2024)

Figure 56. ThinkOwl Revenue Growth Rate in Multi-Channel Customer Service Software Business (2019-2024)

Figure 57. Trakdesk Revenue Growth Rate in Multi-Channel Customer Service Software Business (2019-2024)

Figure 58. ipSCAPE Revenue Growth Rate in Multi-Channel Customer Service Software Business (2019-2024)

Figure 59. eGain Revenue Growth Rate in Multi-Channel Customer Service Software Business (2019-2024)

Figure 60. Hiver Revenue Growth Rate in Multi-Channel Customer Service Software Business (2019-2024)

Figure 61. Front Revenue Growth Rate in Multi-Channel Customer Service Software Business (2019-2024)

Figure 62. Genesys Cloud CX Revenue Growth Rate in Multi-Channel Customer Service Software Business (2019-2024)

Figure 63. Freshdesk Revenue Growth Rate in Multi-Channel Customer Service Software Business (2019-2024)

Figure 64. Bottom-up and Top-down Approaches for This Report

Figure 65. Data Triangulation

Figure 66. Key Executives Interviewed

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