List of Tables
Table 1. Global Digital Customer Service Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031
Table 2. Key Players of Cloud Based Digital Customer Service Software
Table 3. Key Players of Web Based Digital Customer Service Software
Table 4. Global Digital Customer Service Software Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031
Table 5. Global Digital Customer Service Software Market Size by Region (US$ Million): 2020 VS 2024 VS 2031
Table 6. Global Digital Customer Service Software Market Size by Region (2020-2025) & (US$ Million)
Table 7. Global Digital Customer Service Software Market Share by Region (2020-2025)
Table 8. Global Digital Customer Service Software Forecasted Market Size by Region (2026-2031) & (US$ Million)
Table 9. Global Digital Customer Service Software Market Share by Region (2026-2031)
Table 10. Digital Customer Service Software Market Trends
Table 11. Digital Customer Service Software Market Drivers
Table 12. Digital Customer Service Software Market Challenges
Table 13. Digital Customer Service Software Market Restraints
Table 14. Global Digital Customer Service Software Revenue by Players (2020-2025) & (US$ Million)
Table 15. Global Digital Customer Service Software Market Share by Players (2020-2025)
Table 16. Global Top Digital Customer Service Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Digital Customer Service Software as of 2024)
Table 17. Ranking of Global Top Digital Customer Service Software Companies by Revenue (US$ Million) in 2024
Table 18. Global 5 Largest Players Market Share by Digital Customer Service Software Revenue (CR5 and HHI) & (2020-2025)
Table 19. Global Key Players of Digital Customer Service Software, Headquarters and Area Served
Table 20. Global Key Players of Digital Customer Service Software, Product and Application
Table 21. Global Key Players of Digital Customer Service Software, Date of Enter into This Industry
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Digital Customer Service Software Market Size by Type (2020-2025) & (US$ Million)
Table 24. Global Digital Customer Service Software Revenue Market Share by Type (2020-2025)
Table 25. Global Digital Customer Service Software Forecasted Market Size by Type (2026-2031) & (US$ Million)
Table 26. Global Digital Customer Service Software Revenue Market Share by Type (2026-2031)
Table 27. Global Digital Customer Service Software Market Size by Application (2020-2025) & (US$ Million)
Table 28. Global Digital Customer Service Software Revenue Market Share by Application (2020-2025)
Table 29. Global Digital Customer Service Software Forecasted Market Size by Application (2026-2031) & (US$ Million)
Table 30. Global Digital Customer Service Software Revenue Market Share by Application (2026-2031)
Table 31. North America Digital Customer Service Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
Table 32. North America Digital Customer Service Software Market Size by Country (2020-2025) & (US$ Million)
Table 33. North America Digital Customer Service Software Market Size by Country (2026-2031) & (US$ Million)
Table 34. Europe Digital Customer Service Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
Table 35. Europe Digital Customer Service Software Market Size by Country (2020-2025) & (US$ Million)
Table 36. Europe Digital Customer Service Software Market Size by Country (2026-2031) & (US$ Million)
Table 37. Asia-Pacific Digital Customer Service Software Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031
Table 38. Asia-Pacific Digital Customer Service Software Market Size by Region (2020-2025) & (US$ Million)
Table 39. Asia-Pacific Digital Customer Service Software Market Size by Region (2026-2031) & (US$ Million)
Table 40. Latin America Digital Customer Service Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
Table 41. Latin America Digital Customer Service Software Market Size by Country (2020-2025) & (US$ Million)
Table 42. Latin America Digital Customer Service Software Market Size by Country (2026-2031) & (US$ Million)
Table 43. Middle East & Africa Digital Customer Service Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
Table 44. Middle East & Africa Digital Customer Service Software Market Size by Country (2020-2025) & (US$ Million)
Table 45. Middle East & Africa Digital Customer Service Software Market Size by Country (2026-2031) & (US$ Million)
Table 46. Zendesk Company Details
Table 47. Zendesk Business Overview
Table 48. Zendesk Digital Customer Service Software Product
Table 49. Zendesk Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 50. Zendesk Recent Development
Table 51. Sprinklr Service Company Details
Table 52. Sprinklr Service Business Overview
Table 53. Sprinklr Service Digital Customer Service Software Product
Table 54. Sprinklr Service Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 55. Sprinklr Service Recent Development
Table 56. NICE Company Details
Table 57. NICE Business Overview
Table 58. NICE Digital Customer Service Software Product
Table 59. NICE Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 60. NICE Recent Development
Table 61. HubSpot Company Details
Table 62. HubSpot Business Overview
Table 63. HubSpot Digital Customer Service Software Product
Table 64. HubSpot Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 65. HubSpot Recent Development
Table 66. Groove Company Details
Table 67. Groove Business Overview
Table 68. Groove Digital Customer Service Software Product
Table 69. Groove Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 70. Groove Recent Development
Table 71. Kustomer Company Details
Table 72. Kustomer Business Overview
Table 73. Kustomer Digital Customer Service Software Product
Table 74. Kustomer Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 75. Kustomer Recent Development
Table 76. Re:amaze Company Details
Table 77. Re:amaze Business Overview
Table 78. Re:amaze Digital Customer Service Software Product
Table 79. Re:amaze Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 80. Re:amaze Recent Development
Table 81. Helpshift Company Details
Table 82. Helpshift Business Overview
Table 83. Helpshift Digital Customer Service Software Product
Table 84. Helpshift Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 85. Helpshift Recent Development
Table 86. Gladly Company Details
Table 87. Gladly Business Overview
Table 88. Gladly Digital Customer Service Software Product
Table 89. Gladly Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 90. Gladly Recent Development
Table 91. Freshdesk Company Details
Table 92. Freshdesk Business Overview
Table 93. Freshdesk Digital Customer Service Software Product
Table 94. Freshdesk Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 95. Freshdesk Recent Development
Table 96. Gorgias Company Details
Table 97. Gorgias Business Overview
Table 98. Gorgias Digital Customer Service Software Product
Table 99. Gorgias Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 100. Gorgias Recent Development
Table 101. Helpwise Company Details
Table 102. Helpwise Business Overview
Table 103. Helpwise Digital Customer Service Software Product
Table 104. Helpwise Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 105. Helpwise Recent Development
Table 106. Qualtrics Company Details
Table 107. Qualtrics Business Overview
Table 108. Qualtrics Digital Customer Service Software Product
Table 109. Qualtrics Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 110. Qualtrics Recent Development
Table 111. RingCentral Company Details
Table 112. RingCentral Business Overview
Table 113. RingCentral Digital Customer Service Software Product
Table 114. RingCentral Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 115. RingCentral Recent Development
Table 116. LiveAgent Company Details
Table 117. LiveAgent Business Overview
Table 118. LiveAgent Digital Customer Service Software Product
Table 119. LiveAgent Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 120. LiveAgent Recent Development
Table 121. Help Scout Company Details
Table 122. Help Scout Business Overview
Table 123. Help Scout Digital Customer Service Software Product
Table 124. Help Scout Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 125. Help Scout Recent Development
Table 126. Olark Company Details
Table 127. Olark Business Overview
Table 128. Olark Digital Customer Service Software Product
Table 129. Olark Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 130. Olark Recent Development
Table 131. Intercom Company Details
Table 132. Intercom Business Overview
Table 133. Intercom Digital Customer Service Software Product
Table 134. Intercom Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 135. Intercom Recent Development
Table 136. HappyFox Company Details
Table 137. HappyFox Business Overview
Table 138. HappyFox Digital Customer Service Software Product
Table 139. HappyFox Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 140. HappyFox Recent Development
Table 141. Boss Solutions Company Details
Table 142. Boss Solutions Business Overview
Table 143. Boss Solutions Digital Customer Service Software Product
Table 144. Boss Solutions Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 145. Boss Solutions Recent Development
Table 146. TeamViewer Company Details
Table 147. TeamViewer Business Overview
Table 148. TeamViewer Digital Customer Service Software Product
Table 149. TeamViewer Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 150. TeamViewer Recent Development
Table 151. Pega Company Details
Table 152. Pega Business Overview
Table 153. Pega Digital Customer Service Software Product
Table 154. Pega Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 155. Pega Recent Development
Table 156. Oracle Company Details
Table 157. Oracle Business Overview
Table 158. Oracle Digital Customer Service Software Product
Table 159. Oracle Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 160. Oracle Recent Development
Table 161. Salesforce Company Details
Table 162. Salesforce Business Overview
Table 163. Salesforce Digital Customer Service Software Product
Table 164. Salesforce Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 165. Salesforce Recent Development
Table 166. Glassbox Company Details
Table 167. Glassbox Business Overview
Table 168. Glassbox Digital Customer Service Software Product
Table 169. Glassbox Revenue in Digital Customer Service Software Business (2020-2025) & (US$ Million)
Table 170. Glassbox Recent Development
Table 171. Research Programs/Design for This Report
Table 172. Key Data Information from Secondary Sources
Table 173. Key Data Information from Primary Sources
Table 174. Authors List of This Report
List of Figures
Figure 1. Digital Customer Service Software Picture
Figure 2. Global Digital Customer Service Software Market Size Comparison by Type (2020-2031) & (US$ Million)
Figure 3. Global Digital Customer Service Software Market Share by Type: 2024 VS 2031
Figure 4. Cloud Based Digital Customer Service Software Features
Figure 5. Web Based Digital Customer Service Software Features
Figure 6. Global Digital Customer Service Software Market Size by Application (2020-2031) & (US$ Million)
Figure 7. Global Digital Customer Service Software Market Share by Application: 2024 VS 2031
Figure 8. E-commerce Case Studies
Figure 9. Banking and Financial Services Case Studies
Figure 10. Telecommunications Case Studies
Figure 11. Healthcare Case Studies
Figure 12. Travel and Hospitality Case Studies
Figure 13. Education Case Studies
Figure 14. Government and Public Sector Case Studies
Figure 15. Other Case Studies
Figure 16. Digital Customer Service Software Report Years Considered
Figure 17. Global Digital Customer Service Software Market Size (US$ Million), Year-over-Year: 2020-2031
Figure 18. Global Digital Customer Service Software Market Size, (US$ Million), 2020 VS 2024 VS 2031
Figure 19. Global Digital Customer Service Software Market Share by Region: 2024 VS 2031
Figure 20. Global Digital Customer Service Software Market Share by Players in 2024
Figure 21. Global Top Digital Customer Service Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Digital Customer Service Software as of 2024)
Figure 22. The Top 10 and 5 Players Market Share by Digital Customer Service Software Revenue in 2024
Figure 23. North America Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 24. North America Digital Customer Service Software Market Share by Country (2020-2031)
Figure 25. United States Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 26. Canada Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 27. Europe Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 28. Europe Digital Customer Service Software Market Share by Country (2020-2031)
Figure 29. Germany Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 30. France Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 31. U.K. Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 32. Italy Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 33. Russia Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 34. Nordic Countries Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 35. Asia-Pacific Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 36. Asia-Pacific Digital Customer Service Software Market Share by Region (2020-2031)
Figure 37. China Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 38. Japan Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 39. South Korea Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 40. Southeast Asia Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 41. India Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 42. Australia Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 43. Latin America Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 44. Latin America Digital Customer Service Software Market Share by Country (2020-2031)
Figure 45. Mexico Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 46. Brazil Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 47. Middle East & Africa Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 48. Middle East & Africa Digital Customer Service Software Market Share by Country (2020-2031)
Figure 49. Turkey Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 50. Saudi Arabia Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 51. UAE Digital Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 52. Zendesk Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 53. Sprinklr Service Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 54. NICE Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 55. HubSpot Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 56. Groove Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 57. Kustomer Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 58. Re:amaze Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 59. Helpshift Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 60. Gladly Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 61. Freshdesk Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 62. Gorgias Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 63. Helpwise Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 64. Qualtrics Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 65. RingCentral Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 66. LiveAgent Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 67. Help Scout Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 68. Olark Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 69. Intercom Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 70. HappyFox Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 71. Boss Solutions Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 72. TeamViewer Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 73. Pega Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 74. Oracle Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 75. Salesforce Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 76. Glassbox Revenue Growth Rate in Digital Customer Service Software Business (2020-2025)
Figure 77. Bottom-up and Top-down Approaches for This Report
Figure 78. Data Triangulation
Figure 79. Key Executives Interviewed