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Global Digital Customer Service Platform Market Research Report 2024

Published Date: April 2024

Report Code: QYRE-Auto-15G9560

Global Digital Customer Service Platform Market Research Report 2022

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Global Digital Customer Service Platform Market Research Report 2024

Code: QYRE-Auto-15G9560

Report

April 2024

Pages:107

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DESCRIPTION

TABLE OF CONTENT

TABLES & FIGURES

Digital Customer Service Platform Market

Digital customer service platforms enable businesses to provide customer support across multiple digital communication channels, such as email, messaging, web portals, chat, and social media. At their core, these solutions act as a company’s help desk by aggregating customer inquiries and assigning them as tickets to customer support agents for prompt service. In addition to creating tickets from customer emails and portals, digital customer service platforms include features of live chat software, allowing customer service representatives to engage with website visitors in real time. Since many customers may try to solve an issue on their own before contacting the customer support department, digital customer service platforms provide features of customer self-service software. These features empower customers to access information or complete tasks without the assistance of a customer representative. Many platforms offer the ability to create a branded knowledge base where customers can view content such as articles or tutorials to troubleshoot common questions about a company’s products or services. Features of chatbots software and artificial intelligence (AI) may also be incorporated to automate responses to frequently asked questions (FAQs) or to assist customers with routine tasks.

The global Digital Customer Service Platform market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.

North American market for Digital Customer Service Platform is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

Asia-Pacific market for Digital Customer Service Platform is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

The global market for Digital Customer Service Platform in Large Enterprises is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

The major global companies of Digital Customer Service Platform include Zendesk, Zoho Corporation, Intercom, HubSpot, Freshworks, Gladly, QualityUnit, Salesforce and Help Scout, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Digital Customer Service Platform, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Digital Customer Service Platform.

Report Scope

The Digital Customer Service Platform market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Digital Customer Service Platform market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Digital Customer Service Platform companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of Digital Customer Service Platform Market Report

Report Metric	Details
Report Name	Digital Customer Service Platform Market
Segment by Type	Cloud Based On Premises
Segment by Application	Large Enterprises SMEs
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Zendesk, Zoho Corporation, Intercom, HubSpot, Freshworks, Gladly, QualityUnit, Salesforce, Help Scout, GoDaddy, Kustomer, Gorgias, Wix, Helpshift, Saas Labs, Sprinklr, Richpanel, Crisp, LiveHelpNow, RingCentral, HappyFox, Zowie.ai, ProProfs, Acquire, Glia, ServiceNow, Oracle, ESW Capital, Deskpro, UseResponse
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Digital Customer Service Platform companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Digital Customer Service Platform Market report?

Ans: The main players in the Digital Customer Service Platform Market are Zendesk, Zoho Corporation, Intercom, HubSpot, Freshworks, Gladly, QualityUnit, Salesforce, Help Scout, GoDaddy, Kustomer, Gorgias, Wix, Helpshift, Saas Labs, Sprinklr, Richpanel, Crisp, LiveHelpNow, RingCentral, HappyFox, Zowie.ai, ProProfs, Acquire, Glia, ServiceNow, Oracle, ESW Capital, Deskpro, UseResponse

What are the Application segmentation covered in the Digital Customer Service Platform Market report?

Ans: The Applications covered in the Digital Customer Service Platform Market report are Large Enterprises, SMEs

What are the Type segmentation covered in the Digital Customer Service Platform Market report?

Ans: The Types covered in the Digital Customer Service Platform Market report are Cloud Based, On Premises

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Digital Customer Service Platform Market Size Growth Rate by Type: 2019 VS 2023 VS 2030

1.2.2 Cloud Based

1.2.3 On Premises

1.3 Market by Application

1.3.1 Global Digital Customer Service Platform Market Growth by Application: 2019 VS 2023 VS 2030

1.3.2 Large Enterprises

1.3.3 SMEs

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2 Global Growth Trends

2.1 Global Digital Customer Service Platform Market Perspective (2019-2030)

2.2 Digital Customer Service Platform Growth Trends by Region

2.2.1 Global Digital Customer Service Platform Market Size by Region: 2019 VS 2023 VS 2030

2.2.2 Digital Customer Service Platform Historic Market Size by Region (2019-2024)

2.2.3 Digital Customer Service Platform Forecasted Market Size by Region (2025-2030)

2.3 Digital Customer Service Platform Market Dynamics

2.3.1 Digital Customer Service Platform Industry Trends

2.3.2 Digital Customer Service Platform Market Drivers

2.3.3 Digital Customer Service Platform Market Challenges

2.3.4 Digital Customer Service Platform Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Digital Customer Service Platform Players by Revenue

3.1.1 Global Top Digital Customer Service Platform Players by Revenue (2019-2024)

3.1.2 Global Digital Customer Service Platform Revenue Market Share by Players (2019-2024)

3.2 Global Digital Customer Service Platform Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Digital Customer Service Platform Revenue

3.4 Global Digital Customer Service Platform Market Concentration Ratio

3.4.1 Global Digital Customer Service Platform Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Digital Customer Service Platform Revenue in 2023

3.5 Digital Customer Service Platform Key Players Head office and Area Served

3.6 Key Players Digital Customer Service Platform Product Solution and Service

3.7 Date of Enter into Digital Customer Service Platform Market

3.8 Mergers & Acquisitions, Expansion Plans

4 Digital Customer Service Platform Breakdown Data by Type

4.1 Global Digital Customer Service Platform Historic Market Size by Type (2019-2024)

4.2 Global Digital Customer Service Platform Forecasted Market Size by Type (2025-2030)

5 Digital Customer Service Platform Breakdown Data by Application

5.1 Global Digital Customer Service Platform Historic Market Size by Application (2019-2024)

5.2 Global Digital Customer Service Platform Forecasted Market Size by Application (2025-2030)

6 North America

6.1 North America Digital Customer Service Platform Market Size (2019-2030)

6.2 North America Digital Customer Service Platform Market Growth Rate by Country: 2019 VS 2023 VS 2030

6.3 North America Digital Customer Service Platform Market Size by Country (2019-2024)

6.4 North America Digital Customer Service Platform Market Size by Country (2025-2030)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Digital Customer Service Platform Market Size (2019-2030)

7.2 Europe Digital Customer Service Platform Market Growth Rate by Country: 2019 VS 2023 VS 2030

7.3 Europe Digital Customer Service Platform Market Size by Country (2019-2024)

7.4 Europe Digital Customer Service Platform Market Size by Country (2025-2030)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Digital Customer Service Platform Market Size (2019-2030)

8.2 Asia-Pacific Digital Customer Service Platform Market Growth Rate by Region: 2019 VS 2023 VS 2030

8.3 Asia-Pacific Digital Customer Service Platform Market Size by Region (2019-2024)

8.4 Asia-Pacific Digital Customer Service Platform Market Size by Region (2025-2030)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Digital Customer Service Platform Market Size (2019-2030)

9.2 Latin America Digital Customer Service Platform Market Growth Rate by Country: 2019 VS 2023 VS 2030

9.3 Latin America Digital Customer Service Platform Market Size by Country (2019-2024)

9.4 Latin America Digital Customer Service Platform Market Size by Country (2025-2030)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Digital Customer Service Platform Market Size (2019-2030)

10.2 Middle East & Africa Digital Customer Service Platform Market Growth Rate by Country: 2019 VS 2023 VS 2030

10.3 Middle East & Africa Digital Customer Service Platform Market Size by Country (2019-2024)

10.4 Middle East & Africa Digital Customer Service Platform Market Size by Country (2025-2030)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Zendesk

11.1.1 Zendesk Company Detail

11.1.2 Zendesk Business Overview

11.1.3 Zendesk Digital Customer Service Platform Introduction

11.1.4 Zendesk Revenue in Digital Customer Service Platform Business (2019-2024)

11.1.5 Zendesk Recent Development

11.2 Zoho Corporation

11.2.1 Zoho Corporation Company Detail

11.2.2 Zoho Corporation Business Overview

11.2.3 Zoho Corporation Digital Customer Service Platform Introduction

11.2.4 Zoho Corporation Revenue in Digital Customer Service Platform Business (2019-2024)

11.2.5 Zoho Corporation Recent Development

11.3 Intercom

11.3.1 Intercom Company Detail

11.3.2 Intercom Business Overview

11.3.3 Intercom Digital Customer Service Platform Introduction

11.3.4 Intercom Revenue in Digital Customer Service Platform Business (2019-2024)

11.3.5 Intercom Recent Development

11.4 HubSpot

11.4.1 HubSpot Company Detail

11.4.2 HubSpot Business Overview

11.4.3 HubSpot Digital Customer Service Platform Introduction

11.4.4 HubSpot Revenue in Digital Customer Service Platform Business (2019-2024)

11.4.5 HubSpot Recent Development

11.5 Freshworks

11.5.1 Freshworks Company Detail

11.5.2 Freshworks Business Overview

11.5.3 Freshworks Digital Customer Service Platform Introduction

11.5.4 Freshworks Revenue in Digital Customer Service Platform Business (2019-2024)

11.5.5 Freshworks Recent Development

11.6 Gladly

11.6.1 Gladly Company Detail

11.6.2 Gladly Business Overview

11.6.3 Gladly Digital Customer Service Platform Introduction

11.6.4 Gladly Revenue in Digital Customer Service Platform Business (2019-2024)

11.6.5 Gladly Recent Development

11.7 QualityUnit

11.7.1 QualityUnit Company Detail

11.7.2 QualityUnit Business Overview

11.7.3 QualityUnit Digital Customer Service Platform Introduction

11.7.4 QualityUnit Revenue in Digital Customer Service Platform Business (2019-2024)

11.7.5 QualityUnit Recent Development

11.8 Salesforce

11.8.1 Salesforce Company Detail

11.8.2 Salesforce Business Overview

11.8.3 Salesforce Digital Customer Service Platform Introduction

11.8.4 Salesforce Revenue in Digital Customer Service Platform Business (2019-2024)

11.8.5 Salesforce Recent Development

11.9 Help Scout

11.9.1 Help Scout Company Detail

11.9.2 Help Scout Business Overview

11.9.3 Help Scout Digital Customer Service Platform Introduction

11.9.4 Help Scout Revenue in Digital Customer Service Platform Business (2019-2024)

11.9.5 Help Scout Recent Development

11.10 GoDaddy

11.10.1 GoDaddy Company Detail

11.10.2 GoDaddy Business Overview

11.10.3 GoDaddy Digital Customer Service Platform Introduction

11.10.4 GoDaddy Revenue in Digital Customer Service Platform Business (2019-2024)

11.10.5 GoDaddy Recent Development

11.11 Kustomer

11.11.1 Kustomer Company Detail

11.11.2 Kustomer Business Overview

11.11.3 Kustomer Digital Customer Service Platform Introduction

11.11.4 Kustomer Revenue in Digital Customer Service Platform Business (2019-2024)

11.11.5 Kustomer Recent Development

11.12 Gorgias

11.12.1 Gorgias Company Detail

11.12.2 Gorgias Business Overview

11.12.3 Gorgias Digital Customer Service Platform Introduction

11.12.4 Gorgias Revenue in Digital Customer Service Platform Business (2019-2024)

11.12.5 Gorgias Recent Development

11.13 Wix

11.13.1 Wix Company Detail

11.13.2 Wix Business Overview

11.13.3 Wix Digital Customer Service Platform Introduction

11.13.4 Wix Revenue in Digital Customer Service Platform Business (2019-2024)

11.13.5 Wix Recent Development

11.14 Helpshift

11.14.1 Helpshift Company Detail

11.14.2 Helpshift Business Overview

11.14.3 Helpshift Digital Customer Service Platform Introduction

11.14.4 Helpshift Revenue in Digital Customer Service Platform Business (2019-2024)

11.14.5 Helpshift Recent Development

11.15 Saas Labs

11.15.1 Saas Labs Company Detail

11.15.2 Saas Labs Business Overview

11.15.3 Saas Labs Digital Customer Service Platform Introduction

11.15.4 Saas Labs Revenue in Digital Customer Service Platform Business (2019-2024)

11.15.5 Saas Labs Recent Development

11.16 Sprinklr

11.16.1 Sprinklr Company Detail

11.16.2 Sprinklr Business Overview

11.16.3 Sprinklr Digital Customer Service Platform Introduction

11.16.4 Sprinklr Revenue in Digital Customer Service Platform Business (2019-2024)

11.16.5 Sprinklr Recent Development

11.17 Richpanel

11.17.1 Richpanel Company Detail

11.17.2 Richpanel Business Overview

11.17.3 Richpanel Digital Customer Service Platform Introduction

11.17.4 Richpanel Revenue in Digital Customer Service Platform Business (2019-2024)

11.17.5 Richpanel Recent Development

11.18 Crisp

11.18.1 Crisp Company Detail

11.18.2 Crisp Business Overview

11.18.3 Crisp Digital Customer Service Platform Introduction

11.18.4 Crisp Revenue in Digital Customer Service Platform Business (2019-2024)

11.18.5 Crisp Recent Development

11.19 LiveHelpNow

11.19.1 LiveHelpNow Company Detail

11.19.2 LiveHelpNow Business Overview

11.19.3 LiveHelpNow Digital Customer Service Platform Introduction

11.19.4 LiveHelpNow Revenue in Digital Customer Service Platform Business (2019-2024)

11.19.5 LiveHelpNow Recent Development

11.20 RingCentral

11.20.1 RingCentral Company Detail

11.20.2 RingCentral Business Overview

11.20.3 RingCentral Digital Customer Service Platform Introduction

11.20.4 RingCentral Revenue in Digital Customer Service Platform Business (2019-2024)

11.20.5 RingCentral Recent Development

11.21 HappyFox

11.21.1 HappyFox Company Detail

11.21.2 HappyFox Business Overview

11.21.3 HappyFox Digital Customer Service Platform Introduction

11.21.4 HappyFox Revenue in Digital Customer Service Platform Business (2019-2024)

11.21.5 HappyFox Recent Development

11.22 Zowie.ai

11.22.1 Zowie.ai Company Detail

11.22.2 Zowie.ai Business Overview

11.22.3 Zowie.ai Digital Customer Service Platform Introduction

11.22.4 Zowie.ai Revenue in Digital Customer Service Platform Business (2019-2024)

11.22.5 Zowie.ai Recent Development

11.23 ProProfs

11.23.1 ProProfs Company Detail

11.23.2 ProProfs Business Overview

11.23.3 ProProfs Digital Customer Service Platform Introduction

11.23.4 ProProfs Revenue in Digital Customer Service Platform Business (2019-2024)

11.23.5 ProProfs Recent Development

11.24 Acquire

11.24.1 Acquire Company Detail

11.24.2 Acquire Business Overview

11.24.3 Acquire Digital Customer Service Platform Introduction

11.24.4 Acquire Revenue in Digital Customer Service Platform Business (2019-2024)

11.24.5 Acquire Recent Development

11.25 Glia

11.25.1 Glia Company Detail

11.25.2 Glia Business Overview

11.25.3 Glia Digital Customer Service Platform Introduction

11.25.4 Glia Revenue in Digital Customer Service Platform Business (2019-2024)

11.25.5 Glia Recent Development

11.26 ServiceNow

11.26.1 ServiceNow Company Detail

11.26.2 ServiceNow Business Overview

11.26.3 ServiceNow Digital Customer Service Platform Introduction

11.26.4 ServiceNow Revenue in Digital Customer Service Platform Business (2019-2024)

11.26.5 ServiceNow Recent Development

11.27 Oracle

11.27.1 Oracle Company Detail

11.27.2 Oracle Business Overview

11.27.3 Oracle Digital Customer Service Platform Introduction

11.27.4 Oracle Revenue in Digital Customer Service Platform Business (2019-2024)

11.27.5 Oracle Recent Development

11.28 ESW Capital

11.28.1 ESW Capital Company Detail

11.28.2 ESW Capital Business Overview

11.28.3 ESW Capital Digital Customer Service Platform Introduction

11.28.4 ESW Capital Revenue in Digital Customer Service Platform Business (2019-2024)

11.28.5 ESW Capital Recent Development

11.29 Deskpro

11.29.1 Deskpro Company Detail

11.29.2 Deskpro Business Overview

11.29.3 Deskpro Digital Customer Service Platform Introduction

11.29.4 Deskpro Revenue in Digital Customer Service Platform Business (2019-2024)

11.29.5 Deskpro Recent Development

11.30 UseResponse

11.30.1 UseResponse Company Detail

11.30.2 UseResponse Business Overview

11.30.3 UseResponse Digital Customer Service Platform Introduction

11.30.4 UseResponse Revenue in Digital Customer Service Platform Business (2019-2024)

11.30.5 UseResponse Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

List of Tables

Table 1. Global Digital Customer Service Platform Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030

Table 2. Key Players of Cloud Based

Table 3. Key Players of On Premises

Table 4. Global Digital Customer Service Platform Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030

Table 5. Global Digital Customer Service Platform Market Size by Region (US$ Million): 2019 VS 2023 VS 2030

Table 6. Global Digital Customer Service Platform Market Size by Region (2019-2024) & (US$ Million)

Table 7. Global Digital Customer Service Platform Market Share by Region (2019-2024)

Table 8. Global Digital Customer Service Platform Forecasted Market Size by Region (2025-2030) & (US$ Million)

Table 9. Global Digital Customer Service Platform Market Share by Region (2025-2030)

Table 10. Digital Customer Service Platform Market Trends

Table 11. Digital Customer Service Platform Market Drivers

Table 12. Digital Customer Service Platform Market Challenges

Table 13. Digital Customer Service Platform Market Restraints

Table 14. Global Digital Customer Service Platform Revenue by Players (2019-2024) & (US$ Million)

Table 15. Global Digital Customer Service Platform Market Share by Players (2019-2024)

Table 16. Global Top Digital Customer Service Platform Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Digital Customer Service Platform as of 2023)

Table 17. Ranking of Global Top Digital Customer Service Platform Companies by Revenue (US$ Million) in 2023

Table 18. Global 5 Largest Players Market Share by Digital Customer Service Platform Revenue (CR5 and HHI) & (2019-2024)

Table 19. Key Players Headquarters and Area Served

Table 20. Key Players Digital Customer Service Platform Product Solution and Service

Table 21. Date of Enter into Digital Customer Service Platform Market

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Digital Customer Service Platform Market Size by Type (2019-2024) & (US$ Million)

Table 24. Global Digital Customer Service Platform Revenue Market Share by Type (2019-2024)

Table 25. Global Digital Customer Service Platform Forecasted Market Size by Type (2025-2030) & (US$ Million)

Table 26. Global Digital Customer Service Platform Revenue Market Share by Type (2025-2030)

Table 27. Global Digital Customer Service Platform Market Size by Application (2019-2024) & (US$ Million)

Table 28. Global Digital Customer Service Platform Revenue Market Share by Application (2019-2024)

Table 29. Global Digital Customer Service Platform Forecasted Market Size by Application (2025-2030) & (US$ Million)

Table 30. Global Digital Customer Service Platform Revenue Market Share by Application (2025-2030)

Table 31. North America Digital Customer Service Platform Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 32. North America Digital Customer Service Platform Market Size by Country (2019-2024) & (US$ Million)

Table 33. North America Digital Customer Service Platform Market Size by Country (2025-2030) & (US$ Million)

Table 34. Europe Digital Customer Service Platform Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 35. Europe Digital Customer Service Platform Market Size by Country (2019-2024) & (US$ Million)

Table 36. Europe Digital Customer Service Platform Market Size by Country (2025-2030) & (US$ Million)

Table 37. Asia-Pacific Digital Customer Service Platform Market Size Growth Rate by Region (US$ Million): 2019 VS 2023 VS 2030

Table 38. Asia-Pacific Digital Customer Service Platform Market Size by Region (2019-2024) & (US$ Million)

Table 39. Asia-Pacific Digital Customer Service Platform Market Size by Region (2025-2030) & (US$ Million)

Table 40. Latin America Digital Customer Service Platform Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 41. Latin America Digital Customer Service Platform Market Size by Country (2019-2024) & (US$ Million)

Table 42. Latin America Digital Customer Service Platform Market Size by Country (2025-2030) & (US$ Million)

Table 43. Middle East & Africa Digital Customer Service Platform Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 44. Middle East & Africa Digital Customer Service Platform Market Size by Country (2019-2024) & (US$ Million)

Table 45. Middle East & Africa Digital Customer Service Platform Market Size by Country (2025-2030) & (US$ Million)

Table 46. Zendesk Company Detail

Table 47. Zendesk Business Overview

Table 48. Zendesk Digital Customer Service Platform Product

Table 49. Zendesk Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 50. Zendesk Recent Development

Table 51. Zoho Corporation Company Detail

Table 52. Zoho Corporation Business Overview

Table 53. Zoho Corporation Digital Customer Service Platform Product

Table 54. Zoho Corporation Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 55. Zoho Corporation Recent Development

Table 56. Intercom Company Detail

Table 57. Intercom Business Overview

Table 58. Intercom Digital Customer Service Platform Product

Table 59. Intercom Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 60. Intercom Recent Development

Table 61. HubSpot Company Detail

Table 62. HubSpot Business Overview

Table 63. HubSpot Digital Customer Service Platform Product

Table 64. HubSpot Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 65. HubSpot Recent Development

Table 66. Freshworks Company Detail

Table 67. Freshworks Business Overview

Table 68. Freshworks Digital Customer Service Platform Product

Table 69. Freshworks Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 70. Freshworks Recent Development

Table 71. Gladly Company Detail

Table 72. Gladly Business Overview

Table 73. Gladly Digital Customer Service Platform Product

Table 74. Gladly Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 75. Gladly Recent Development

Table 76. QualityUnit Company Detail

Table 77. QualityUnit Business Overview

Table 78. QualityUnit Digital Customer Service Platform Product

Table 79. QualityUnit Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 80. QualityUnit Recent Development

Table 81. Salesforce Company Detail

Table 82. Salesforce Business Overview

Table 83. Salesforce Digital Customer Service Platform Product

Table 84. Salesforce Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 85. Salesforce Recent Development

Table 86. Help Scout Company Detail

Table 87. Help Scout Business Overview

Table 88. Help Scout Digital Customer Service Platform Product

Table 89. Help Scout Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 90. Help Scout Recent Development

Table 91. GoDaddy Company Detail

Table 92. GoDaddy Business Overview

Table 93. GoDaddy Digital Customer Service Platform Product

Table 94. GoDaddy Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 95. GoDaddy Recent Development

Table 96. Kustomer Company Detail

Table 97. Kustomer Business Overview

Table 98. Kustomer Digital Customer Service Platform Product

Table 99. Kustomer Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 100. Kustomer Recent Development

Table 101. Gorgias Company Detail

Table 102. Gorgias Business Overview

Table 103. Gorgias Digital Customer Service Platform Product

Table 104. Gorgias Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 105. Gorgias Recent Development

Table 106. Wix Company Detail

Table 107. Wix Business Overview

Table 108. Wix Digital Customer Service Platform Product

Table 109. Wix Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 110. Wix Recent Development

Table 111. Helpshift Company Detail

Table 112. Helpshift Business Overview

Table 113. Helpshift Digital Customer Service Platform Product

Table 114. Helpshift Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 115. Helpshift Recent Development

Table 116. Saas Labs Company Detail

Table 117. Saas Labs Business Overview

Table 118. Saas Labs Digital Customer Service Platform Product

Table 119. Saas Labs Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 120. Saas Labs Recent Development

Table 121. Sprinklr Company Detail

Table 122. Sprinklr Business Overview

Table 123. Sprinklr Digital Customer Service Platform Product

Table 124. Sprinklr Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 125. Sprinklr Recent Development

Table 126. Richpanel Company Detail

Table 127. Richpanel Business Overview

Table 128. Richpanel Digital Customer Service Platform Product

Table 129. Richpanel Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 130. Richpanel Recent Development

Table 131. Crisp Company Detail

Table 132. Crisp Business Overview

Table 133. Crisp Digital Customer Service Platform Product

Table 134. Crisp Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 135. Crisp Recent Development

Table 136. LiveHelpNow Company Detail

Table 137. LiveHelpNow Business Overview

Table 138. LiveHelpNow Digital Customer Service Platform Product

Table 139. LiveHelpNow Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 140. LiveHelpNow Recent Development

Table 141. RingCentral Company Detail

Table 142. RingCentral Business Overview

Table 143. RingCentral Digital Customer Service Platform Product

Table 144. RingCentral Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 145. RingCentral Recent Development

Table 146. HappyFox Company Detail

Table 147. HappyFox Business Overview

Table 148. HappyFox Digital Customer Service Platform Product

Table 149. HappyFox Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 150. HappyFox Recent Development

Table 151. Zowie.ai Company Detail

Table 152. Zowie.ai Business Overview

Table 153. Zowie.ai Digital Customer Service Platform Product

Table 154. Zowie.ai Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 155. Zowie.ai Recent Development

Table 156. ProProfs Company Detail

Table 157. ProProfs Business Overview

Table 158. ProProfs Digital Customer Service Platform Product

Table 159. ProProfs Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 160. ProProfs Recent Development

Table 161. Acquire Company Detail

Table 162. Acquire Business Overview

Table 163. Acquire Digital Customer Service Platform Product

Table 164. Acquire Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 165. Acquire Recent Development

Table 166. Glia Company Detail

Table 167. Glia Business Overview

Table 168. Glia Digital Customer Service Platform Product

Table 169. Glia Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 170. Glia Recent Development

Table 171. ServiceNow Company Detail

Table 172. ServiceNow Business Overview

Table 173. ServiceNow Digital Customer Service Platform Product

Table 174. ServiceNow Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 175. ServiceNow Recent Development

Table 176. Oracle Company Detail

Table 177. Oracle Business Overview

Table 178. Oracle Digital Customer Service Platform Product

Table 179. Oracle Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 180. Oracle Recent Development

Table 181. ESW Capital Company Detail

Table 182. ESW Capital Business Overview

Table 183. ESW Capital Digital Customer Service Platform Product

Table 184. ESW Capital Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 185. ESW Capital Recent Development

Table 186. Deskpro Company Detail

Table 187. Deskpro Business Overview

Table 188. Deskpro Digital Customer Service Platform Product

Table 189. Deskpro Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 190. Deskpro Recent Development

Table 191. UseResponse Company Detail

Table 192. UseResponse Business Overview

Table 193. UseResponse Digital Customer Service Platform Product

Table 194. UseResponse Revenue in Digital Customer Service Platform Business (2019-2024) & (US$ Million)

Table 195. UseResponse Recent Development

Table 196. Research Programs/Design for This Report

Table 197. Key Data Information from Secondary Sources

Table 198. Key Data Information from Primary Sources

List of Figures

Figure 1. Global Digital Customer Service Platform Market Size Comparison by Type (2024-2030) & (US$ Million)

Figure 2. Global Digital Customer Service Platform Market Share by Type: 2023 VS 2030

Figure 3. Cloud Based Features

Figure 4. On Premises Features

Figure 5. Global Digital Customer Service Platform Market Size Comparison by Application (2024-2030) & (US$ Million)

Figure 6. Global Digital Customer Service Platform Market Share by Application: 2023 VS 2030

Figure 7. Large Enterprises Case Studies

Figure 8. SMEs Case Studies

Figure 9. Digital Customer Service Platform Report Years Considered

Figure 10. Global Digital Customer Service Platform Market Size (US$ Million), Year-over-Year: 2019-2030

Figure 11. Global Digital Customer Service Platform Market Size, (US$ Million), 2019 VS 2023 VS 2030

Figure 12. Global Digital Customer Service Platform Market Share by Region: 2023 VS 2030

Figure 13. Global Digital Customer Service Platform Market Share by Players in 2023

Figure 14. Global Top Digital Customer Service Platform Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Digital Customer Service Platform as of 2023)

Figure 15. The Top 10 and 5 Players Market Share by Digital Customer Service Platform Revenue in 2023

Figure 16. North America Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 17. North America Digital Customer Service Platform Market Share by Country (2019-2030)

Figure 18. United States Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 19. Canada Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 20. Europe Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 21. Europe Digital Customer Service Platform Market Share by Country (2019-2030)

Figure 22. Germany Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 23. France Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 24. U.K. Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 25. Italy Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 26. Russia Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 27. Nordic Countries Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 28. Asia-Pacific Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 29. Asia-Pacific Digital Customer Service Platform Market Share by Region (2019-2030)

Figure 30. China Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 31. Japan Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 32. South Korea Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 33. Southeast Asia Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 34. India Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 35. Australia Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 36. Latin America Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 37. Latin America Digital Customer Service Platform Market Share by Country (2019-2030)

Figure 38. Mexico Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 39. Brazil Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 40. Middle East & Africa Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 41. Middle East & Africa Digital Customer Service Platform Market Share by Country (2019-2030)

Figure 42. Turkey Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 43. Saudi Arabia Digital Customer Service Platform Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 44. Zendesk Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 45. Zoho Corporation Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 46. Intercom Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 47. HubSpot Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 48. Freshworks Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 49. Gladly Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 50. QualityUnit Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 51. Salesforce Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 52. Help Scout Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 53. GoDaddy Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 54. Kustomer Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 55. Gorgias Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 56. Wix Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 57. Helpshift Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 58. Saas Labs Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 59. Sprinklr Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 60. Richpanel Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 61. Crisp Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 62. LiveHelpNow Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 63. RingCentral Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 64. HappyFox Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 65. Zowie.ai Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 66. ProProfs Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 67. Acquire Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 68. Glia Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 69. ServiceNow Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 70. Oracle Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 71. ESW Capital Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 72. Deskpro Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 73. UseResponse Revenue Growth Rate in Digital Customer Service Platform Business (2019-2024)

Figure 74. Bottom-up and Top-down Approaches for This Report

Figure 75. Data Triangulation

Figure 76. Key Executives Interviewed

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Global Digital Customer Service Platform Market Research Report 2024

Published Date: April 2024

Report Code: QYRE-Auto-15G9560

Global Digital Customer Service Platform Market Research Report 2024

FEATURED COMPANIES

Digital Customer Service Platform Market

Report Scope

Scope of Digital Customer Service Platform Market Report

Chapter Outline

FAQ for this report

Who are the main players in the Digital Customer Service Platform Market report?

What are the Application segmentation covered in the Digital Customer Service Platform Market report?

What are the Type segmentation covered in the Digital Customer Service Platform Market report?

FEATURED COMPANIES

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