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Global Customer Satisfaction Software Market Research Report 2025

Published Date: September 2025

Report Code: QYRE-Auto-15S1802

Global Customer Satisfaction Software Market Insights and Forecast to 2028

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Global Customer Satisfaction Software Market Research Report 2025

Code: QYRE-Auto-15S1802

Report

September 2025

Pages:73

QYResearch

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DESCRIPTION

TABLE OF CONTENT

TABLES & FIGURES

FEATURED COMPANIES

Customer Satisfaction Software Market

The global market for Customer Satisfaction Software was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.

Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation.

North American market for Customer Satisfaction Software is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

Asia-Pacific market for Customer Satisfaction Software is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The global market for Customer Satisfaction Software in SMEs is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The major global companies of Customer Satisfaction Software include CloudCherry, Client Heartbeat, ManageEngine, CustomerLove, Zendesk, GetFeedback, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Customer Satisfaction Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Satisfaction Software.

The Customer Satisfaction Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Customer Satisfaction Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Customer Satisfaction Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of Customer Satisfaction Software Market Report

Report Metric	Details
Report Name	Customer Satisfaction Software Market
Segment by Type	On-premise Cloud-based
Segment by Application	SMEs Large Enterprises
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	CloudCherry, Client Heartbeat, ManageEngine, CustomerLove, Zendesk, GetFeedback
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Satisfaction Software company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Customer Satisfaction Software Market report?

Ans: The main players in the Customer Satisfaction Software Market are CloudCherry, Client Heartbeat, ManageEngine, CustomerLove, Zendesk, GetFeedback

What are the Application segmentation covered in the Customer Satisfaction Software Market report?

Ans: The Applications covered in the Customer Satisfaction Software Market report are SMEs, Large Enterprises

What are the Type segmentation covered in the Customer Satisfaction Software Market report?

Ans: The Types covered in the Customer Satisfaction Software Market report are On-premise, Cloud-based

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Customer Satisfaction Software Market Size Growth Rate by Type: 2020 VS 2024 VS 2031

1.2.2 On-premise

1.2.3 Cloud-based

1.3 Market by Application

1.3.1 Global Customer Satisfaction Software Market Growth by Application: 2020 VS 2024 VS 2031

1.3.2 SMEs

1.3.3 Large Enterprises

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global Customer Satisfaction Software Market Perspective (2020-2031)

2.2 Global Customer Satisfaction Software Growth Trends by Region

2.2.1 Global Customer Satisfaction Software Market Size by Region: 2020 VS 2024 VS 2031

2.2.2 Customer Satisfaction Software Historic Market Size by Region (2020-2025)

2.2.3 Customer Satisfaction Software Forecasted Market Size by Region (2026-2031)

2.3 Customer Satisfaction Software Market Dynamics

2.3.1 Customer Satisfaction Software Industry Trends

2.3.2 Customer Satisfaction Software Market Drivers

2.3.3 Customer Satisfaction Software Market Challenges

2.3.4 Customer Satisfaction Software Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Customer Satisfaction Software Players by Revenue

3.1.1 Global Top Customer Satisfaction Software Players by Revenue (2020-2025)

3.1.2 Global Customer Satisfaction Software Revenue Market Share by Players (2020-2025)

3.2 Global Customer Satisfaction Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players Ranking by Customer Satisfaction Software Revenue

3.4 Global Customer Satisfaction Software Market Concentration Ratio

3.4.1 Global Customer Satisfaction Software Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Customer Satisfaction Software Revenue in 2024

3.5 Global Key Players of Customer Satisfaction Software Head office and Area Served

3.6 Global Key Players of Customer Satisfaction Software, Product and Application

3.7 Global Key Players of Customer Satisfaction Software, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 Customer Satisfaction Software Breakdown Data by Type

4.1 Global Customer Satisfaction Software Historic Market Size by Type (2020-2025)

4.2 Global Customer Satisfaction Software Forecasted Market Size by Type (2026-2031)

5 Customer Satisfaction Software Breakdown Data by Application

5.1 Global Customer Satisfaction Software Historic Market Size by Application (2020-2025)

5.2 Global Customer Satisfaction Software Forecasted Market Size by Application (2026-2031)

6 North America

6.1 North America Customer Satisfaction Software Market Size (2020-2031)

6.2 North America Customer Satisfaction Software Market Growth Rate by Country: 2020 VS 2024 VS 2031

6.3 North America Customer Satisfaction Software Market Size by Country (2020-2025)

6.4 North America Customer Satisfaction Software Market Size by Country (2026-2031)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Customer Satisfaction Software Market Size (2020-2031)

7.2 Europe Customer Satisfaction Software Market Growth Rate by Country: 2020 VS 2024 VS 2031

7.3 Europe Customer Satisfaction Software Market Size by Country (2020-2025)

7.4 Europe Customer Satisfaction Software Market Size by Country (2026-2031)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Customer Satisfaction Software Market Size (2020-2031)

8.2 Asia-Pacific Customer Satisfaction Software Market Growth Rate by Region: 2020 VS 2024 VS 2031

8.3 Asia-Pacific Customer Satisfaction Software Market Size by Region (2020-2025)

8.4 Asia-Pacific Customer Satisfaction Software Market Size by Region (2026-2031)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Customer Satisfaction Software Market Size (2020-2031)

9.2 Latin America Customer Satisfaction Software Market Growth Rate by Country: 2020 VS 2024 VS 2031

9.3 Latin America Customer Satisfaction Software Market Size by Country (2020-2025)

9.4 Latin America Customer Satisfaction Software Market Size by Country (2026-2031)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Customer Satisfaction Software Market Size (2020-2031)

10.2 Middle East & Africa Customer Satisfaction Software Market Growth Rate by Country: 2020 VS 2024 VS 2031

10.3 Middle East & Africa Customer Satisfaction Software Market Size by Country (2020-2025)

10.4 Middle East & Africa Customer Satisfaction Software Market Size by Country (2026-2031)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 CloudCherry

11.1.1 CloudCherry Company Details

11.1.2 CloudCherry Business Overview

11.1.3 CloudCherry Customer Satisfaction Software Introduction

11.1.4 CloudCherry Revenue in Customer Satisfaction Software Business (2020-2025)

11.1.5 CloudCherry Recent Development

11.2 Client Heartbeat

11.2.1 Client Heartbeat Company Details

11.2.2 Client Heartbeat Business Overview

11.2.3 Client Heartbeat Customer Satisfaction Software Introduction

11.2.4 Client Heartbeat Revenue in Customer Satisfaction Software Business (2020-2025)

11.2.5 Client Heartbeat Recent Development

11.3 ManageEngine

11.3.1 ManageEngine Company Details

11.3.2 ManageEngine Business Overview

11.3.3 ManageEngine Customer Satisfaction Software Introduction

11.3.4 ManageEngine Revenue in Customer Satisfaction Software Business (2020-2025)

11.3.5 ManageEngine Recent Development

11.4 CustomerLove

11.4.1 CustomerLove Company Details

11.4.2 CustomerLove Business Overview

11.4.3 CustomerLove Customer Satisfaction Software Introduction

11.4.4 CustomerLove Revenue in Customer Satisfaction Software Business (2020-2025)

11.4.5 CustomerLove Recent Development

11.5 Zendesk

11.5.1 Zendesk Company Details

11.5.2 Zendesk Business Overview

11.5.3 Zendesk Customer Satisfaction Software Introduction

11.5.4 Zendesk Revenue in Customer Satisfaction Software Business (2020-2025)

11.5.5 Zendesk Recent Development

11.6 GetFeedback

11.6.1 GetFeedback Company Details

11.6.2 GetFeedback Business Overview

11.6.3 GetFeedback Customer Satisfaction Software Introduction

11.6.4 GetFeedback Revenue in Customer Satisfaction Software Business (2020-2025)

11.6.5 GetFeedback Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.1.1 Research Programs/Design

13.1.1.2 Market Size Estimation

13.1.1.3 Market Breakdown and Data Triangulation

13.1.2 Data Source

13.1.2.1 Secondary Sources

13.1.2.2 Primary Sources

13.2 Author Details

13.3 Disclaimer

FEATURED COMPANIES

List of Tables

Table 1. Global Customer Satisfaction Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031

Table 2. Key Players of On-premise

Table 3. Key Players of Cloud-based

Table 4. Global Customer Satisfaction Software Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031

Table 5. Global Customer Satisfaction Software Market Size by Region (US$ Million): 2020 VS 2024 VS 2031

Table 6. Global Customer Satisfaction Software Market Size by Region (2020-2025) & (US$ Million)

Table 7. Global Customer Satisfaction Software Market Share by Region (2020-2025)

Table 8. Global Customer Satisfaction Software Forecasted Market Size by Region (2026-2031) & (US$ Million)

Table 9. Global Customer Satisfaction Software Market Share by Region (2026-2031)

Table 10. Customer Satisfaction Software Market Trends

Table 11. Customer Satisfaction Software Market Drivers

Table 12. Customer Satisfaction Software Market Challenges

Table 13. Customer Satisfaction Software Market Restraints

Table 14. Global Customer Satisfaction Software Revenue by Players (2020-2025) & (US$ Million)

Table 15. Global Customer Satisfaction Software Market Share by Players (2020-2025)

Table 16. Global Top Customer Satisfaction Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Satisfaction Software as of 2024)

Table 17. Ranking of Global Top Customer Satisfaction Software Companies by Revenue (US$ Million) in 2024

Table 18. Global 5 Largest Players Market Share by Customer Satisfaction Software Revenue (CR5 and HHI) & (2020-2025)

Table 19. Global Key Players of Customer Satisfaction Software, Headquarters and Area Served

Table 20. Global Key Players of Customer Satisfaction Software, Product and Application

Table 21. Global Key Players of Customer Satisfaction Software, Date of Enter into This Industry

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Customer Satisfaction Software Market Size by Type (2020-2025) & (US$ Million)

Table 24. Global Customer Satisfaction Software Revenue Market Share by Type (2020-2025)

Table 25. Global Customer Satisfaction Software Forecasted Market Size by Type (2026-2031) & (US$ Million)

Table 26. Global Customer Satisfaction Software Revenue Market Share by Type (2026-2031)

Table 27. Global Customer Satisfaction Software Market Size by Application (2020-2025) & (US$ Million)

Table 28. Global Customer Satisfaction Software Revenue Market Share by Application (2020-2025)

Table 29. Global Customer Satisfaction Software Forecasted Market Size by Application (2026-2031) & (US$ Million)

Table 30. Global Customer Satisfaction Software Revenue Market Share by Application (2026-2031)

Table 31. North America Customer Satisfaction Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 32. North America Customer Satisfaction Software Market Size by Country (2020-2025) & (US$ Million)

Table 33. North America Customer Satisfaction Software Market Size by Country (2026-2031) & (US$ Million)

Table 34. Europe Customer Satisfaction Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 35. Europe Customer Satisfaction Software Market Size by Country (2020-2025) & (US$ Million)

Table 36. Europe Customer Satisfaction Software Market Size by Country (2026-2031) & (US$ Million)

Table 37. Asia-Pacific Customer Satisfaction Software Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031

Table 38. Asia-Pacific Customer Satisfaction Software Market Size by Region (2020-2025) & (US$ Million)

Table 39. Asia-Pacific Customer Satisfaction Software Market Size by Region (2026-2031) & (US$ Million)

Table 40. Latin America Customer Satisfaction Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 41. Latin America Customer Satisfaction Software Market Size by Country (2020-2025) & (US$ Million)

Table 42. Latin America Customer Satisfaction Software Market Size by Country (2026-2031) & (US$ Million)

Table 43. Middle East & Africa Customer Satisfaction Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 44. Middle East & Africa Customer Satisfaction Software Market Size by Country (2020-2025) & (US$ Million)

Table 45. Middle East & Africa Customer Satisfaction Software Market Size by Country (2026-2031) & (US$ Million)

Table 46. CloudCherry Company Details

Table 47. CloudCherry Business Overview

Table 48. CloudCherry Customer Satisfaction Software Product

Table 49. CloudCherry Revenue in Customer Satisfaction Software Business (2020-2025) & (US$ Million)

Table 50. CloudCherry Recent Development

Table 51. Client Heartbeat Company Details

Table 52. Client Heartbeat Business Overview

Table 53. Client Heartbeat Customer Satisfaction Software Product

Table 54. Client Heartbeat Revenue in Customer Satisfaction Software Business (2020-2025) & (US$ Million)

Table 55. Client Heartbeat Recent Development

Table 56. ManageEngine Company Details

Table 57. ManageEngine Business Overview

Table 58. ManageEngine Customer Satisfaction Software Product

Table 59. ManageEngine Revenue in Customer Satisfaction Software Business (2020-2025) & (US$ Million)

Table 60. ManageEngine Recent Development

Table 61. CustomerLove Company Details

Table 62. CustomerLove Business Overview

Table 63. CustomerLove Customer Satisfaction Software Product

Table 64. CustomerLove Revenue in Customer Satisfaction Software Business (2020-2025) & (US$ Million)

Table 65. CustomerLove Recent Development

Table 66. Zendesk Company Details

Table 67. Zendesk Business Overview

Table 68. Zendesk Customer Satisfaction Software Product

Table 69. Zendesk Revenue in Customer Satisfaction Software Business (2020-2025) & (US$ Million)

Table 70. Zendesk Recent Development

Table 71. GetFeedback Company Details

Table 72. GetFeedback Business Overview

Table 73. GetFeedback Customer Satisfaction Software Product

Table 74. GetFeedback Revenue in Customer Satisfaction Software Business (2020-2025) & (US$ Million)

Table 75. GetFeedback Recent Development

Table 76. Research Programs/Design for This Report

Table 77. Key Data Information from Secondary Sources

Table 78. Key Data Information from Primary Sources

Table 79. Authors List of This Report

List of Figures

Figure 1. Customer Satisfaction Software Picture

Figure 2. Global Customer Satisfaction Software Market Size Comparison by Type (2020-2031) & (US$ Million)

Figure 3. Global Customer Satisfaction Software Market Share by Type: 2024 VS 2031

Figure 4. On-premise Features

Figure 5. Cloud-based Features

Figure 6. Global Customer Satisfaction Software Market Size by Application (2020-2031) & (US$ Million)

Figure 7. Global Customer Satisfaction Software Market Share by Application: 2024 VS 2031

Figure 8. SMEs Case Studies

Figure 9. Large Enterprises Case Studies

Figure 10. Customer Satisfaction Software Report Years Considered

Figure 11. Global Customer Satisfaction Software Market Size (US$ Million), Year-over-Year: 2020-2031

Figure 12. Global Customer Satisfaction Software Market Size, (US$ Million), 2020 VS 2024 VS 2031

Figure 13. Global Customer Satisfaction Software Market Share by Region: 2024 VS 2031

Figure 14. Global Customer Satisfaction Software Market Share by Players in 2024

Figure 15. Global Top Customer Satisfaction Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Satisfaction Software as of 2024)

Figure 16. The Top 10 and 5 Players Market Share by Customer Satisfaction Software Revenue in 2024

Figure 17. North America Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 18. North America Customer Satisfaction Software Market Share by Country (2020-2031)

Figure 19. United States Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 20. Canada Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 21. Europe Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 22. Europe Customer Satisfaction Software Market Share by Country (2020-2031)

Figure 23. Germany Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 24. France Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 25. U.K. Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 26. Italy Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 27. Russia Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 28. Nordic Countries Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 29. Asia-Pacific Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 30. Asia-Pacific Customer Satisfaction Software Market Share by Region (2020-2031)

Figure 31. China Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 32. Japan Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 33. South Korea Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 34. Southeast Asia Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 35. India Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 36. Australia Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 37. Latin America Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 38. Latin America Customer Satisfaction Software Market Share by Country (2020-2031)

Figure 39. Mexico Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 40. Brazil Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 41. Middle East & Africa Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 42. Middle East & Africa Customer Satisfaction Software Market Share by Country (2020-2031)

Figure 43. Turkey Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 44. Saudi Arabia Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 45. UAE Customer Satisfaction Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 46. CloudCherry Revenue Growth Rate in Customer Satisfaction Software Business (2020-2025)

Figure 47. Client Heartbeat Revenue Growth Rate in Customer Satisfaction Software Business (2020-2025)

Figure 48. ManageEngine Revenue Growth Rate in Customer Satisfaction Software Business (2020-2025)

Figure 49. CustomerLove Revenue Growth Rate in Customer Satisfaction Software Business (2020-2025)

Figure 50. Zendesk Revenue Growth Rate in Customer Satisfaction Software Business (2020-2025)

Figure 51. GetFeedback Revenue Growth Rate in Customer Satisfaction Software Business (2020-2025)

Figure 52. Bottom-up and Top-down Approaches for This Report

Figure 53. Data Triangulation

Figure 54. Key Executives Interviewed

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